{"tweet_id":1.54592e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica What @dhepburn said."}
{"tweet_id":1.54487e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica plus you've added commercials to the experience... tacky."}
{"tweet_id":1.54486e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I didn't today... Must mean I need to take another trip!"}
{"tweet_id":1.54485e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica it's really aggressive to blast obnoxious \"\"entertainment\"\" in your guests' faces & they have little recourse"}
{"tweet_id":1.5448e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica and it's a really big bad thing about it"}
{"tweet_id":1.54479e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.\nit's really the only bad thing about flying VA"}
{"tweet_id":1.54476e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)"}
{"tweet_id":1.54468e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP"}
{"tweet_id":1.54462e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@virginamerica Well, I didn't…but NOW I DO! :-D"}
{"tweet_id":1.54367e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me."}
{"tweet_id":1.54341e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24"}
{"tweet_id":1.54247e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D"}
{"tweet_id":1.54244e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p"}
{"tweet_id":1.54198e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn"}
{"tweet_id":1.54167e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Thanks!"}
{"tweet_id":1.54094e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica SFO-PDX schedule is still MIA."}
{"tweet_id":1.53995e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo"}
{"tweet_id":1.53978e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!"}
{"tweet_id":1.53847e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"I ❤️ flying @VirginAmerica. ☺️👍"}
{"tweet_id":1.5379e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you."}
{"tweet_id":1.53746e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???"}
{"tweet_id":1.53709e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA"}
{"tweet_id":1.5361e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I love the hipster innovation. You are a feel good brand."}
{"tweet_id":1.53598e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?"}
{"tweet_id":1.5355e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet"}
{"tweet_id":1.53393e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response."}
{"tweet_id":1.53194e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail"}
{"tweet_id":1.52736e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica do you miss me? Don't worry we'll be together very soon."}
{"tweet_id":1.52527e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS"}
{"tweet_id":1.50777e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix"}
{"tweet_id":1.50555e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢"}
{"tweet_id":1.50149e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?"}
{"tweet_id":1.50016e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!"}
{"tweet_id":1.49936e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :("}
{"tweet_id":1.49772e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews"}
{"tweet_id":1.49251e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP"}
{"tweet_id":1.49238e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday"}
{"tweet_id":1.49112e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!"}
{"tweet_id":1.48977e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica when can I book my flight to Hawaii??"}
{"tweet_id":1.48912e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk"}
{"tweet_id":1.48864e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr"}
{"tweet_id":1.48694e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?"}
{"tweet_id":1.48501e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!!  🍷👍💺✈️"}
{"tweet_id":1.48482e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp"}
{"tweet_id":1.48443e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?"}
{"tweet_id":1.48416e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I'm #elevategold for a good reason: you rock!!"}
{"tweet_id":1.48397e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx"}
{"tweet_id":1.48381e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica wow this just blew my mind"}
{"tweet_id":1.4838e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree"}
{"tweet_id":1.48362e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @ladygaga @carrieunderwood All were entertaining"}
{"tweet_id":1.48348e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows \"\"On Time\"\" not \"\"In Flight\"\". Thanks."}
{"tweet_id":1.48303e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood"}
{"tweet_id":1.48251e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica wish you flew out of Atlanta... Soon?"}
{"tweet_id":1.48183e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down."}
{"tweet_id":1.4816e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Will flights be leaving Dallas for LA on February 24th?"}
{"tweet_id":1.48083e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!"}
{"tweet_id":1.48079e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures"}
{"tweet_id":1.47953e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊"}
{"tweet_id":1.47952e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @ladygaga @carrieunderwood - Carrie!"}
{"tweet_id":1.47938e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?"}
{"tweet_id":1.47934e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh."}
{"tweet_id":1.47928e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!"}
{"tweet_id":1.47898e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌"}
{"tweet_id":1.47881e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!"}
{"tweet_id":1.47871e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!"}
{"tweet_id":1.47787e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please."}
{"tweet_id":1.47667e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/"}
{"tweet_id":1.47608e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?"}
{"tweet_id":1.47581e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV"}
{"tweet_id":1.47465e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica everything was fine until you lost my bag"}
{"tweet_id":1.47357e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?"}
{"tweet_id":1.47105e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number."}
{"tweet_id":1.47086e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?"}
{"tweet_id":1.47031e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt"}
{"tweet_id":1.46958e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this."}
{"tweet_id":1.46939e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?"}
{"tweet_id":1.46915e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF"}
{"tweet_id":1.46904e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks"}
{"tweet_id":1.46797e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you."}
{"tweet_id":1.4678e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica what happened to Doom?!"}
{"tweet_id":1.46767e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness"}
{"tweet_id":1.46767e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G"}
{"tweet_id":1.46759e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :("}
{"tweet_id":1.46758e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness"}
{"tweet_id":1.46671e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin"}
{"tweet_id":1.46624e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R"}
{"tweet_id":1.46548e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code"}
{"tweet_id":1.46519e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4"}
{"tweet_id":1.46494e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?"}
{"tweet_id":1.46457e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Why is the site down?  When will it be back up?"}
{"tweet_id":1.46392e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica \"\"You down with RNP?\"\" \"\"Yeah you know me!\"\""}
{"tweet_id":1.46337e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?"}
{"tweet_id":1.46305e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday ."}
{"tweet_id":1.46302e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin"}
{"tweet_id":1.46293e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica why is flight 345 redirected?"}
{"tweet_id":1.46288e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign."}
{"tweet_id":1.46251e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y"}
{"tweet_id":1.46211e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable"}
{"tweet_id":1.4599e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@virginamerica What is your phone number. I can't find who to call about a flight reservation."}
{"tweet_id":1.4594e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone."}
{"tweet_id":1.45939e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM"}
{"tweet_id":1.45893e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax"}
{"tweet_id":1.45878e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica check out new music http://t.co/maRcnOCWzn"}
{"tweet_id":1.45877e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky"}
{"tweet_id":1.4579e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp."}
{"tweet_id":1.45785e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying"}
{"tweet_id":1.45732e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm"}
{"tweet_id":1.45729e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info."}
{"tweet_id":1.45669e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?"}
{"tweet_id":1.45503e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare"}
{"tweet_id":1.45503e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare"}
{"tweet_id":1.45503e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare"}
{"tweet_id":1.45503e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare"}
{"tweet_id":1.4547e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Have a great week 🌞✈"}
{"tweet_id":1.45242e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH"}
{"tweet_id":1.44962e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a \"\"tech stop\"\"?"}
{"tweet_id":1.44257e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience"}
{"tweet_id":1.43485e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!"}
{"tweet_id":1.43411e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure."}
{"tweet_id":1.43332e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining"}
{"tweet_id":1.42869e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?"}
{"tweet_id":1.4272e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?"}
{"tweet_id":1.42644e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370"}
{"tweet_id":1.42151e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!"}
{"tweet_id":1.41331e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!"}
{"tweet_id":1.41315e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?"}
{"tweet_id":1.41149e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!"}
{"tweet_id":1.40856e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue"}
{"tweet_id":1.40784e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?"}
{"tweet_id":1.40661e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?"}
{"tweet_id":1.40653e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check."}
{"tweet_id":1.40473e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry"}
{"tweet_id":1.40459e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?"}
{"tweet_id":1.40452e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!"}
{"tweet_id":1.40385e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Another delayed flight? #likingyoulessandless"}
{"tweet_id":1.4033e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise"}
{"tweet_id":1.40293e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015"}
{"tweet_id":1.4029e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9"}
{"tweet_id":1.40175e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica always!!! Xoxo"}
{"tweet_id":1.40164e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated"}
{"tweet_id":1.40142e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame"}
{"tweet_id":1.40099e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!"}
{"tweet_id":1.4007e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃"}
{"tweet_id":1.40054e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas"}
{"tweet_id":1.40047e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!"}
{"tweet_id":1.39962e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :("}
{"tweet_id":1.39927e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him."}
{"tweet_id":1.39749e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome."}
{"tweet_id":1.39678e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf"}
{"tweet_id":1.3967e-270,"airline_sentiment":"negative","airline":"Virgin America","text":".@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy."}
{"tweet_id":1.39634e-270,"airline_sentiment":"negative","airline":"Virgin America","text":".@VirginAmerica does that mean you don't have a policy for destroyed luggage?"}
{"tweet_id":1.39472e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?"}
{"tweet_id":1.39349e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)"}
{"tweet_id":1.39241e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica is your website ever coming back online?"}
{"tweet_id":1.39227e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?"}
{"tweet_id":1.39226e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Is flight 0769 out of LGA to DFW on time?"}
{"tweet_id":1.39226e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?"}
{"tweet_id":1.39184e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait."}
{"tweet_id":1.39179e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!"}
{"tweet_id":1.39058e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site"}
{"tweet_id":1.39014e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable."}
{"tweet_id":1.39009e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)"}
{"tweet_id":1.38958e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter"}
{"tweet_id":1.38515e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica is the website down?"}
{"tweet_id":1.385e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2"}
{"tweet_id":1.3754e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers"}
{"tweet_id":1.37278e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2"}
{"tweet_id":1.37182e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh"}
{"tweet_id":1.36841e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!"}
{"tweet_id":1.36802e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx"}
{"tweet_id":1.36643e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu"}
{"tweet_id":1.36538e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Lister to my show my on Monday 1230 130"}
{"tweet_id":1.36167e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH"}
{"tweet_id":1.34903e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher..."}
{"tweet_id":1.3488e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed"}
{"tweet_id":1.34633e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I'd love to know what your policy is for damaged luggage."}
{"tweet_id":1.34588e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Thank you for the follow"}
{"tweet_id":1.34524e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers"}
{"tweet_id":1.34473e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?"}
{"tweet_id":1.33964e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @TTINAC11 I DM you"}
{"tweet_id":1.33933e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭"}
{"tweet_id":1.33933e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!"}
{"tweet_id":1.3384e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?"}
{"tweet_id":1.33829e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt"}
{"tweet_id":1.33791e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Only way to fly! #Elevate #Gold"}
{"tweet_id":1.33689e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica If only you guys had flights from CMH."}
{"tweet_id":1.3368e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica a lot of \"\"apologies\"\" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever."}
{"tweet_id":1.33671e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever"}
{"tweet_id":1.33555e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?"}
{"tweet_id":1.33541e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica you will match my #AmericanAirlines status? Cool!"}
{"tweet_id":1.33536e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"“@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉"}
{"tweet_id":1.33532e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business"}
{"tweet_id":1.3353e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica you suck!"}
{"tweet_id":1.33409e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks!"}
{"tweet_id":1.33245e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Just DM'd. Same issue persisting."}
{"tweet_id":1.33075e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids"}
{"tweet_id":1.32982e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica trying to book a flight & your site is down 😁"}
{"tweet_id":1.32972e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything"}
{"tweet_id":1.32688e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better"}
{"tweet_id":1.3266e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue"}
{"tweet_id":1.32654e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Your website is down and I'm trying to check in!"}
{"tweet_id":1.32635e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)"}
{"tweet_id":1.32631e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!"}
{"tweet_id":1.32618e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4"}
{"tweet_id":1.32467e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Keep up the great work :)"}
{"tweet_id":1.32465e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY"}
{"tweet_id":1.32407e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously"}
{"tweet_id":1.32364e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica can you please get me to the new york area before monday afternoon"}
{"tweet_id":1.32363e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Thanks so much for the awesome support, you guys rock!"}
{"tweet_id":1.3235e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback"}
{"tweet_id":1.32342e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink."}
{"tweet_id":1.32289e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ❄️❄️❄️"}
{"tweet_id":1.32192e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!"}
{"tweet_id":1.32163e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?"}
{"tweet_id":1.32129e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook."}
{"tweet_id":1.32113e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight"}
{"tweet_id":1.32108e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica your mobile site is broken, shows \n\"\"{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points\"\", won't let me checkin"}
{"tweet_id":1.31997e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin"}
{"tweet_id":1.31972e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?"}
{"tweet_id":1.31911e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks"}
{"tweet_id":1.31855e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh"}
{"tweet_id":1.31846e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ..."}
{"tweet_id":1.31819e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj"}
{"tweet_id":1.31797e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline"}
{"tweet_id":1.31791e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad"}
{"tweet_id":1.31771e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica it’s just a bug report, guys"}
{"tweet_id":1.3174e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica hold times at call center are a bit much"}
{"tweet_id":1.3161e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Like http://t.co/VPqEm31XUQ"}
{"tweet_id":1.31592e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Site down? #help"}
{"tweet_id":1.31547e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l"}
{"tweet_id":1.31524e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy"}
{"tweet_id":1.31454e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks so much!"}
{"tweet_id":1.31436e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Trying to reset my password, email never arrives. Help?"}
{"tweet_id":1.31403e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9"}
{"tweet_id":1.31387e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Very nicely done. 👏"}
{"tweet_id":1.31359e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)"}
{"tweet_id":1.31359e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?"}
{"tweet_id":1.31321e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?"}
{"tweet_id":1.31306e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗"}
{"tweet_id":1.31303e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica sounds like fun !"}
{"tweet_id":1.31296e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica any updates on flight 413 from Jfk > Lax"}
{"tweet_id":1.31294e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@virginamerica spruce moose!"}
{"tweet_id":1.31194e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable."}
{"tweet_id":1.30975e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?"}
{"tweet_id":1.30939e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica classiq, luv Virgin America. Greetingz"}
{"tweet_id":1.30916e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues"}
{"tweet_id":1.30858e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!"}
{"tweet_id":1.30626e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason"}
{"tweet_id":1.29471e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!"}
{"tweet_id":1.28892e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews"}
{"tweet_id":1.27749e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ"}
{"tweet_id":1.27612e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help."}
{"tweet_id":1.27578e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free."}
{"tweet_id":1.27529e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"}
{"tweet_id":1.27392e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo"}
{"tweet_id":1.26912e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G"}
{"tweet_id":1.26669e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica any plans to start flying direct from DAL to LAS?"}
{"tweet_id":1.26663e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn"}
{"tweet_id":1.26563e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!"}
{"tweet_id":1.26007e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒"}
{"tweet_id":1.25993e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Grand Budapest Hotel #OscarsCountdown"}
{"tweet_id":1.2595e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica This is what you missed @NewsVP. Next trip to the 407."}
{"tweet_id":1.25931e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!"}
{"tweet_id":1.25882e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica there is something wrong with you website in Safari iPhone"}
{"tweet_id":1.25672e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet"}
{"tweet_id":1.25652e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Already checked in so the page expired :X"}
{"tweet_id":1.25646e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!"}
{"tweet_id":1.25643e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y"}
{"tweet_id":1.25588e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4"}
{"tweet_id":1.25541e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I see what you did there ;)"}
{"tweet_id":1.25475e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica way to take advantage of #MayweatherPacquiao :)"}
{"tweet_id":1.25467e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao"}
{"tweet_id":1.2528e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica your inflight team makes the experience #amazing!"}
{"tweet_id":1.25264e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J"}
{"tweet_id":1.2508e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica moved my seat with no notice. \"\"Better seat\"\" is cabin select not behind the row I selected👎 #DISAPPOINTED"}
{"tweet_id":1.25008e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef"}
{"tweet_id":1.24985e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica fav airline"}
{"tweet_id":1.24833e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)"}
{"tweet_id":1.24833e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”"}
{"tweet_id":1.24723e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica what is your policy on flying after surgery?  I am still waiting for answer so I can tell me doctor."}
{"tweet_id":1.24664e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help"}
{"tweet_id":1.24509e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Thank you!!"}
{"tweet_id":1.24372e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes."}
{"tweet_id":1.2435e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!"}
{"tweet_id":1.24306e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I need you to follow back in order to DM."}
{"tweet_id":1.24302e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Need to start flying to @KCIAirport .  😊😀😃😄"}
{"tweet_id":1.24116e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica they told to check with the airline regulation first so that is why I contacted you."}
{"tweet_id":1.24068e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!"}
{"tweet_id":1.24011e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!"}
{"tweet_id":1.24011e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)"}
{"tweet_id":1.23939e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica what is your policy on flying after surgery?"}
{"tweet_id":1.23897e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg"}
{"tweet_id":1.23796e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!"}
{"tweet_id":1.23792e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica would love to do more for virgin just like I do for @GoPro"}
{"tweet_id":1.23739e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I"}
{"tweet_id":1.2373e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application."}
{"tweet_id":1.23649e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq"}
{"tweet_id":1.2358e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ"}
{"tweet_id":1.23573e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS"}
{"tweet_id":1.23542e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA"}
{"tweet_id":1.23531e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @madbee95 check the website before you go to the airport!"}
{"tweet_id":1.23458e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr"}
{"tweet_id":1.23438e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8"}
{"tweet_id":1.2327e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry"}
{"tweet_id":1.23193e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff"}
{"tweet_id":1.23179e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that."}
{"tweet_id":1.2306e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!"}
{"tweet_id":1.23024e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!"}
{"tweet_id":1.2299e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica happy to spend the day together. Let's do this!"}
{"tweet_id":1.22957e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9"}
{"tweet_id":1.22845e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica missed my flight. How does standby work?"}
{"tweet_id":1.22838e-270,"airline_sentiment":"positive","airline":"Virgin America","text":".@VirginAmerica They were very understanding and helped me out.  Thx! #Comps"}
{"tweet_id":1.22783e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS"}
{"tweet_id":1.22752e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thank you! I absolutely will 😎"}
{"tweet_id":1.22733e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD"}
{"tweet_id":1.22558e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘"}
{"tweet_id":1.22434e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg"}
{"tweet_id":1.22303e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW"}
{"tweet_id":1.21575e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund"}
{"tweet_id":1.20611e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel"}
{"tweet_id":1.20064e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW"}
{"tweet_id":1.20047e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?"}
{"tweet_id":1.19706e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica add DTW and I'm sold!"}
{"tweet_id":1.19642e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica How about some free drinks on the flight back for the free promo?"}
{"tweet_id":1.19438e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica @SSal thanks!"}
{"tweet_id":1.19418e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica momma I made it! 😁😁😁"}
{"tweet_id":1.19386e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185."}
{"tweet_id":1.19355e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!"}
{"tweet_id":1.19297e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair"}
{"tweet_id":1.1892e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage."}
{"tweet_id":1.18896e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks"}
{"tweet_id":1.18852e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Thanks!"}
{"tweet_id":1.18836e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel"}
{"tweet_id":1.18799e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef"}
{"tweet_id":1.18645e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?"}
{"tweet_id":1.18426e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)"}
{"tweet_id":1.18314e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Many Thanks for the Follow.\n#ourprincess #freyasfund #USA #Bandie \nLooking for Any Help😍\n💗🇬🇧💗🇺🇸💗\n🎀🌏🎀 http://t.co/UJfS9Zi6kd"}
{"tweet_id":1.18259e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd"}
{"tweet_id":1.1825e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥"}
{"tweet_id":1.18156e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica is my new go to airline"}
{"tweet_id":1.18144e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @VirginAtlantic @GMA @AmericanAir \nCan You Help #ourprincess in need of some help in #USA \n🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer"}
{"tweet_id":1.17762e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks."}
{"tweet_id":1.1755e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience."}
{"tweet_id":1.17504e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica"}
{"tweet_id":1.17411e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica trying to check-in...but looks like your site is down?"}
{"tweet_id":1.17313e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!"}
{"tweet_id":1.172e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers."}
{"tweet_id":1.17169e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!"}
{"tweet_id":1.17102e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???"}
{"tweet_id":1.17055e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3"}
{"tweet_id":1.17034e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board"}
{"tweet_id":1.17005e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica\nwjere is our luggage #so slow at lax"}
{"tweet_id":1.17002e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21"}
{"tweet_id":1.16883e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well"}
{"tweet_id":1.16877e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email"}
{"tweet_id":1.16569e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome"}
{"tweet_id":1.16547e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo"}
{"tweet_id":1.16482e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa"}
{"tweet_id":1.16452e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf"}
{"tweet_id":1.1643e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!"}
{"tweet_id":1.16291e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica i would like help with some flights please."}
{"tweet_id":1.16289e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”"}
{"tweet_id":1.16257e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!"}
{"tweet_id":1.16184e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica ok! first time flying with you tonight :)"}
{"tweet_id":1.16143e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!"}
{"tweet_id":1.16062e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114"}
{"tweet_id":1.16004e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp://t.co/3fq3XElbOn"}
{"tweet_id":1.15877e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards."}
{"tweet_id":1.15863e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline."}
{"tweet_id":1.15806e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉"}
{"tweet_id":1.15764e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!"}
{"tweet_id":1.15735e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica delayed to10.30!!"}
{"tweet_id":1.15718e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?"}
{"tweet_id":1.15641e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race \nhttp://t.co/SfjDuahx9Z by @skift"}
{"tweet_id":1.15631e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!"}
{"tweet_id":1.15616e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys"}
{"tweet_id":1.15526e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank"}
{"tweet_id":1.1538e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I just did, how can I DM? Do u have to also add me?"}
{"tweet_id":1.1532e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."}
{"tweet_id":1.15259e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER"}
{"tweet_id":1.15209e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Anytime, sugafly."}
{"tweet_id":1.15158e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!"}
{"tweet_id":1.15127e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I need a receipt for a flight change. Can you send one?"}
{"tweet_id":1.15018e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?"}
{"tweet_id":1.14661e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd"}
{"tweet_id":1.14382e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica that doesn't look to fat to me! It looks yummy!"}
{"tweet_id":1.14347e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.\nhttp://t.co/96Sctomh29"}
{"tweet_id":1.14159e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6"}
{"tweet_id":1.13787e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE"}
{"tweet_id":1.13469e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE"}
{"tweet_id":1.12596e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE"}
{"tweet_id":1.12508e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️"}
{"tweet_id":1.12012e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Your planes are really pretty. Just thought u should know that. :)"}
{"tweet_id":1.11709e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica when are you flying to hawaii"}
{"tweet_id":1.11581e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help"}
{"tweet_id":1.11284e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thank you"}
{"tweet_id":1.11179e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!"}
{"tweet_id":1.11151e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI"}
{"tweet_id":1.10729e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!"}
{"tweet_id":1.10673e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!"}
{"tweet_id":1.10521e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":".@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…"}
{"tweet_id":1.10435e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!"}
{"tweet_id":1.10398e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica announced New Route to Austin w/fares from $39/way. \nhttp://t.co/gA8pbamu0C"}
{"tweet_id":1.10325e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0"}
{"tweet_id":1.10232e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica this is too cool!  Never been on ur planes but now I will!!"}
{"tweet_id":1.10186e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica you should have 39 dollar LAX-Las fares!!!"}
{"tweet_id":1.10111e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica great. Well deserved."}
{"tweet_id":1.098e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce."}
{"tweet_id":1.09607e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!"}
{"tweet_id":1.09442e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best."}
{"tweet_id":1.09283e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica You should still develop an app - then you will be my favorite airline."}
{"tweet_id":1.09252e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica all crap channels which is why I pay to watch UK tv"}
{"tweet_id":1.09199e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica got it. All set - Thanks!"}
{"tweet_id":1.09161e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica no A's channel this year?"}
{"tweet_id":1.09123e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?"}
{"tweet_id":1.09072e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Giants and Virgin America. A match made in heaven."}
{"tweet_id":1.0907e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!"}
{"tweet_id":1.09006e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper."}
{"tweet_id":1.08922e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail"}
{"tweet_id":1.08906e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :("}
{"tweet_id":1.08707e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A"}
{"tweet_id":1.08652e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker"}
{"tweet_id":1.0863e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!"}
{"tweet_id":1.08526e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf"}
{"tweet_id":1.08324e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC"}
{"tweet_id":1.08319e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!"}
{"tweet_id":1.08259e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?"}
{"tweet_id":1.08235e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!"}
{"tweet_id":1.08231e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL)."}
{"tweet_id":1.08134e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?"}
{"tweet_id":1.08102e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica OMG FINALLY"}
{"tweet_id":1.07987e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek"}
{"tweet_id":1.07937e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!"}
{"tweet_id":1.07876e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers"}
{"tweet_id":1.07794e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego."}
{"tweet_id":1.07568e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route \nhttp://t.co/6RLz0EBk2X via @usatoday"}
{"tweet_id":1.07561e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!"}
{"tweet_id":1.07475e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49"}
{"tweet_id":1.07429e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica I miss the #nerdbird in San Jose"}
{"tweet_id":1.07371e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes."}
{"tweet_id":1.0736e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news."}
{"tweet_id":1.07277e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?"}
{"tweet_id":1.07245e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica please add more frequency to PDX Portland"}
{"tweet_id":1.07195e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Congrats VX on the new route! ✈️🎉"}
{"tweet_id":1.06488e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time."}
{"tweet_id":1.06379e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗"}
{"tweet_id":1.05548e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?"}
{"tweet_id":1.05543e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag."}
{"tweet_id":1.05536e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!"}
{"tweet_id":1.05531e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)"}
{"tweet_id":1.05e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes.........."}
{"tweet_id":1.04211e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I am all about the in flight artisanal cheese and wine pairing."}
{"tweet_id":1.04016e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?"}
{"tweet_id":1.03883e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica That's classy."}
{"tweet_id":1.03474e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind."}
{"tweet_id":1.0315e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍"}
{"tweet_id":1.03084e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica save some for 871 tomorrow AM!"}
{"tweet_id":1.02966e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together."}
{"tweet_id":1.02959e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c"}
{"tweet_id":1.02912e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather"}
{"tweet_id":1.02886e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica is that #thestarter??😁"}
{"tweet_id":1.02875e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica ...Please come to Minneapolis St. Paul!"}
{"tweet_id":1.02535e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica YES FYI  MY BFF"}
{"tweet_id":1.02526e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?"}
{"tweet_id":1.0242e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX"}
{"tweet_id":1.02236e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I love the dancing little richard. cool beans."}
{"tweet_id":1.02199e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future."}
{"tweet_id":1.02185e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!"}
{"tweet_id":1.02165e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3"}
{"tweet_id":1.02139e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Man of steel flies to more cities though...and with more frequency too."}
{"tweet_id":1.02092e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h"}
{"tweet_id":1.02085e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Good point!"}
{"tweet_id":1.02078e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":".@VirginAmerica I heard he has a virgin mobile hotspot ;)"}
{"tweet_id":1.02078e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica you got cheese pLate Flights too."}
{"tweet_id":1.0207e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica On all your flights?"}
{"tweet_id":1.0207e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Dad on Segway is the best part of this whole infographic!"}
{"tweet_id":1.02069e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)"}
{"tweet_id":1.02061e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica wifi AND better seating."}
{"tweet_id":1.01859e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica how come ABC is the only one of the network channels you don't have?"}
{"tweet_id":1.01761e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me."}
{"tweet_id":1.0167e-270,"airline_sentiment":"positive","airline":"Virgin America","text":".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience"}
{"tweet_id":1.01647e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!"}
{"tweet_id":1.01635e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!"}
{"tweet_id":1.0162e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs"}
{"tweet_id":1.01614e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!"}
{"tweet_id":1.01582e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers."}
{"tweet_id":1.01351e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?"}
{"tweet_id":1.01297e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees."}
{"tweet_id":1.01294e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)"}
{"tweet_id":1.01237e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?"}
{"tweet_id":1.01128e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica you guys are perfect as always! <3 #WeRVirgin"}
{"tweet_id":1.01063e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica thanks! Y'all have some of the best customer service left in the industry."}
{"tweet_id":1.00988e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Can you give me Silver Status for 12 months?"}
{"tweet_id":1.00953e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings"}
{"tweet_id":1.00853e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤"}
{"tweet_id":1.00788e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?"}
{"tweet_id":1.00756e-270,"airline_sentiment":"negative","airline":"Virgin America","text":"@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡"}
{"tweet_id":1.00726e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica Are there any sign up bonuses to enroll in Elevate?"}
{"tweet_id":1.00718e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome"}
{"tweet_id":1.00709e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?"}
{"tweet_id":1.00579e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica still waiting to see  @Starryeyes_Dev_  😞"}
{"tweet_id":1.00417e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap"}
{"tweet_id":1.00397e-270,"airline_sentiment":"positive","airline":"Virgin America","text":"@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul."}
{"tweet_id":1.00372e-270,"airline_sentiment":"neutral","airline":"Virgin America","text":"“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro"}
{"tweet_id":1.54628e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks"}
{"tweet_id":1.54628e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks for taking care of that MR!! Happy customer."}
{"tweet_id":1.54612e-270,"airline_sentiment":"negative","airline":"United","text":"@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip."}
{"tweet_id":1.54611e-270,"airline_sentiment":"negative","airline":"United","text":"@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united"}
{"tweet_id":1.54604e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks -- we filled it out. How's our luck with this? Is it common?"}
{"tweet_id":1.54594e-270,"airline_sentiment":"negative","airline":"United","text":"@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :)"}
{"tweet_id":1.54581e-270,"airline_sentiment":"neutral","airline":"United","text":"@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?"}
{"tweet_id":1.54566e-270,"airline_sentiment":"negative","airline":"United","text":"@united you think you boarded flight AU1066 too early? I think so."}
{"tweet_id":1.54513e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price."}
{"tweet_id":1.54505e-270,"airline_sentiment":"negative","airline":"United","text":"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock."}
{"tweet_id":1.54498e-270,"airline_sentiment":"neutral","airline":"United","text":"@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta"}
{"tweet_id":1.54461e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks"}
{"tweet_id":1.54459e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks. It is on the same ticket."}
{"tweet_id":1.5445e-270,"airline_sentiment":"neutral","airline":"United","text":"@united why not? Is it a law or a policy?"}
{"tweet_id":1.54446e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade."}
{"tweet_id":1.5444e-270,"airline_sentiment":"negative","airline":"United","text":"@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service"}
{"tweet_id":1.5443e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!"}
{"tweet_id":1.5443e-270,"airline_sentiment":"positive","airline":"United","text":"@united follow me please this airline is beautifull ♥"}
{"tweet_id":1.54421e-270,"airline_sentiment":"neutral","airline":"United","text":"@united no I don't, but I'm sure United have my info on its system."}
{"tweet_id":1.54421e-270,"airline_sentiment":"negative","airline":"United","text":"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child"}
{"tweet_id":1.5442e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Just submitted my response on the link you sent."}
{"tweet_id":1.54391e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519"}
{"tweet_id":1.54375e-270,"airline_sentiment":"negative","airline":"United","text":"@united @highbuddyyy that totally sucks my cousin worked at PHL said @united"}
{"tweet_id":1.54352e-270,"airline_sentiment":"positive","airline":"United","text":"@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated"}
{"tweet_id":1.54346e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes, a paper voucher that I got on January 26th 2015"}
{"tweet_id":1.54341e-270,"airline_sentiment":"negative","airline":"United","text":"@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting"}
{"tweet_id":1.54336e-270,"airline_sentiment":"negative","airline":"United","text":"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner."}
{"tweet_id":1.54321e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?"}
{"tweet_id":1.54292e-270,"airline_sentiment":"neutral","airline":"United","text":"@united and what am I suppose to do with that number?"}
{"tweet_id":1.54291e-270,"airline_sentiment":"negative","airline":"United","text":"@united thats weak. See ya 👋\nHey @VirginAmerica !!"}
{"tweet_id":1.54287e-270,"airline_sentiment":"negative","airline":"United","text":"@united I flew back w other company since United didnt have an earlier flight"}
{"tweet_id":1.54284e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it."}
{"tweet_id":1.54278e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab"}
{"tweet_id":1.54274e-270,"airline_sentiment":"negative","airline":"United","text":"@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me."}
{"tweet_id":1.54264e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter ."}
{"tweet_id":1.54248e-270,"airline_sentiment":"negative","airline":"United","text":"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue."}
{"tweet_id":1.54243e-270,"airline_sentiment":"negative","airline":"United","text":"@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled"}
{"tweet_id":1.54218e-270,"airline_sentiment":"negative","airline":"United","text":"@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy"}
{"tweet_id":1.54188e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but..."}
{"tweet_id":1.54187e-270,"airline_sentiment":"negative","airline":"United","text":"@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice"}
{"tweet_id":1.54181e-270,"airline_sentiment":"negative","airline":"United","text":"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB"}
{"tweet_id":1.54171e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice."}
{"tweet_id":1.54161e-270,"airline_sentiment":"neutral","airline":"United","text":"@united that's right- with an overnight Miami."}
{"tweet_id":1.5416e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?"}
{"tweet_id":1.54159e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations"}
{"tweet_id":1.5415e-270,"airline_sentiment":"neutral","airline":"United","text":"@united i DMed you the details"}
{"tweet_id":1.54146e-270,"airline_sentiment":"negative","airline":"United","text":"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer"}
{"tweet_id":1.54133e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Kewl. Will also let them know the overhead bin over my row was \"\"Inop\"\". I love a good abbreve."}
{"tweet_id":1.54121e-270,"airline_sentiment":"positive","airline":"United","text":"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer."}
{"tweet_id":1.54118e-270,"airline_sentiment":"negative","airline":"United","text":"@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad"}
{"tweet_id":1.54115e-270,"airline_sentiment":"negative","airline":"United","text":"@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient"}
{"tweet_id":1.54087e-270,"airline_sentiment":"negative","airline":"United","text":"@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child"}
{"tweet_id":1.54086e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thanks again for your concern. I will contact customer care upon our return from Australia."}
{"tweet_id":1.54054e-270,"airline_sentiment":"negative","airline":"United","text":"@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis"}
{"tweet_id":1.54037e-270,"airline_sentiment":"positive","airline":"United","text":"@united \"\"Airport snow removal method #22...\"\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU"}
{"tweet_id":1.54001e-270,"airline_sentiment":"negative","airline":"United","text":"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward."}
{"tweet_id":1.53994e-270,"airline_sentiment":"negative","airline":"United","text":"@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable"}
{"tweet_id":1.53988e-270,"airline_sentiment":"negative","airline":"United","text":"@united When will email address/username sign-on be available? It's been a while."}
{"tweet_id":1.53975e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?"}
{"tweet_id":1.53966e-270,"airline_sentiment":"negative","airline":"United","text":"@united rude rude"}
{"tweet_id":1.53959e-270,"airline_sentiment":"negative","airline":"United","text":"@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec"}
{"tweet_id":1.53947e-270,"airline_sentiment":"negative","airline":"United","text":"@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback"}
{"tweet_id":1.53941e-270,"airline_sentiment":"negative","airline":"United","text":"@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service..."}
{"tweet_id":1.5394e-270,"airline_sentiment":"negative","airline":"United","text":"@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome"}
{"tweet_id":1.5394e-270,"airline_sentiment":"negative","airline":"United","text":"@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!"}
{"tweet_id":1.53895e-270,"airline_sentiment":"negative","airline":"United","text":"@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either."}
{"tweet_id":1.53885e-270,"airline_sentiment":"negative","airline":"United","text":"@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes"}
{"tweet_id":1.53883e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 6533 ORD to DCA"}
{"tweet_id":1.53871e-270,"airline_sentiment":"negative","airline":"United","text":"@united once he found out we had a problem he avoided me like the plague. Was told \"\"we can't find a supervisor.\"\""}
{"tweet_id":1.5387e-270,"airline_sentiment":"negative","airline":"United","text":"@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me."}
{"tweet_id":1.5387e-270,"airline_sentiment":"negative","airline":"United","text":"@united I will not be flying you again"}
{"tweet_id":1.53867e-270,"airline_sentiment":"negative","airline":"United","text":"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight."}
{"tweet_id":1.53861e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!"}
{"tweet_id":1.53858e-270,"airline_sentiment":"neutral","airline":"United","text":"@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?"}
{"tweet_id":1.53855e-270,"airline_sentiment":"positive","airline":"United","text":"@united I flew United last month and the experience was AWESOME!"}
{"tweet_id":1.53852e-270,"airline_sentiment":"negative","airline":"United","text":"@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX."}
{"tweet_id":1.53848e-270,"airline_sentiment":"negative","airline":"United","text":"@united v upset with your disability  \"\"services\"\". When I told one of your employees I was carrying medical equipment she was very rude."}
{"tweet_id":1.53842e-270,"airline_sentiment":"negative","airline":"United","text":"@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today."}
{"tweet_id":1.53815e-270,"airline_sentiment":"negative","airline":"United","text":"@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!"}
{"tweet_id":1.53814e-270,"airline_sentiment":"negative","airline":"United","text":"@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!"}
{"tweet_id":1.53812e-270,"airline_sentiment":"negative","airline":"United","text":"@united as a 1k, I'm always hoping for improvement."}
{"tweet_id":1.53789e-270,"airline_sentiment":"negative","airline":"United","text":"@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?"}
{"tweet_id":1.5374e-270,"airline_sentiment":"negative","airline":"United","text":"@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help."}
{"tweet_id":1.53739e-270,"airline_sentiment":"negative","airline":"United","text":"@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right ."}
{"tweet_id":1.53718e-270,"airline_sentiment":"negative","airline":"United","text":"@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come."}
{"tweet_id":1.5371e-270,"airline_sentiment":"positive","airline":"United","text":"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat."}
{"tweet_id":1.53704e-270,"airline_sentiment":"neutral","airline":"United","text":"@united the os isn't controlled by me but rather @VerizonWireless .  App is new."}
{"tweet_id":1.53673e-270,"airline_sentiment":"negative","airline":"United","text":"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!"}
{"tweet_id":1.53643e-270,"airline_sentiment":"negative","airline":"United","text":"@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk"}
{"tweet_id":1.5363e-270,"airline_sentiment":"negative","airline":"United","text":"@united What is your phone number. I can't find who to call about a flight reservation."}
{"tweet_id":1.53628e-270,"airline_sentiment":"negative","airline":"United","text":"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it."}
{"tweet_id":1.53625e-270,"airline_sentiment":"negative","airline":"United","text":"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did."}
{"tweet_id":1.53616e-270,"airline_sentiment":"negative","airline":"United","text":"@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12"}
{"tweet_id":1.53615e-270,"airline_sentiment":"negative","airline":"United","text":"@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm."}
{"tweet_id":1.53608e-270,"airline_sentiment":"positive","airline":"United","text":"@united for the record- Rozana at Newark was lovely and helpful. #choosekind"}
{"tweet_id":1.53604e-270,"airline_sentiment":"neutral","airline":"United","text":"@united It was last night's 1235/ORD-LGA."}
{"tweet_id":1.53596e-270,"airline_sentiment":"positive","airline":"United","text":"@united thx for update"}
{"tweet_id":1.5359e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thank you !"}
{"tweet_id":1.53571e-270,"airline_sentiment":"neutral","airline":"United","text":"@united dm these nuts"}
{"tweet_id":1.53571e-270,"airline_sentiment":"negative","airline":"United","text":"@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!"}
{"tweet_id":1.53567e-270,"airline_sentiment":"negative","airline":"United","text":"@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)"}
{"tweet_id":1.53504e-270,"airline_sentiment":"negative","airline":"United","text":"@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys"}
{"tweet_id":1.53475e-270,"airline_sentiment":"negative","airline":"United","text":"@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!"}
{"tweet_id":1.53474e-270,"airline_sentiment":"positive","airline":"United","text":"@united despite my bag not making it to Newark good informative email tracking updates help!"}
{"tweet_id":1.53468e-270,"airline_sentiment":"negative","airline":"United","text":"@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever"}
{"tweet_id":1.53457e-270,"airline_sentiment":"negative","airline":"United","text":"@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!"}
{"tweet_id":1.53445e-270,"airline_sentiment":"negative","airline":"United","text":"@united crashed trying to check in."}
{"tweet_id":1.53443e-270,"airline_sentiment":"positive","airline":"United","text":"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy."}
{"tweet_id":1.53413e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thanks for the info I already knew..."}
{"tweet_id":1.53409e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!"}
{"tweet_id":1.53408e-270,"airline_sentiment":"negative","airline":"United","text":"@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!"}
{"tweet_id":1.53405e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Thank you."}
{"tweet_id":1.53393e-270,"airline_sentiment":"negative","airline":"United","text":"@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam"}
{"tweet_id":1.53367e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is there an email address I can reach? Too long for a DM."}
{"tweet_id":1.53361e-270,"airline_sentiment":"negative","airline":"United","text":"@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out."}
{"tweet_id":1.53358e-270,"airline_sentiment":"negative","airline":"United","text":"@united ua1673 still waiting! Supposed to depart 9:08"}
{"tweet_id":1.5335e-270,"airline_sentiment":"negative","airline":"United","text":"@united it was credit from my last trip that never came in the mail!"}
{"tweet_id":1.53348e-270,"airline_sentiment":"negative","airline":"United","text":"@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service"}
{"tweet_id":1.53328e-270,"airline_sentiment":"negative","airline":"United","text":"@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice"}
{"tweet_id":1.53319e-270,"airline_sentiment":"negative","airline":"United","text":"@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times."}
{"tweet_id":1.53301e-270,"airline_sentiment":"negative","airline":"United","text":"@united how do I get my account number if your website says email is unavailable?"}
{"tweet_id":1.53271e-270,"airline_sentiment":"neutral","airline":"United","text":"@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?"}
{"tweet_id":1.5324e-270,"airline_sentiment":"negative","airline":"United","text":"@united I received 1 bag last night, I am still missing the other one."}
{"tweet_id":1.53203e-270,"airline_sentiment":"negative","airline":"United","text":"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench."}
{"tweet_id":1.53184e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5"}
{"tweet_id":1.53152e-270,"airline_sentiment":"neutral","airline":"United","text":"@united bet you wont honour them, like mine ey"}
{"tweet_id":1.53144e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling"}
{"tweet_id":1.53123e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I guess that's too much ask, huh?"}
{"tweet_id":1.53121e-270,"airline_sentiment":"negative","airline":"United","text":"@united but it's hard to stay upset at someone when they at least TRY to show remorse."}
{"tweet_id":1.53118e-270,"airline_sentiment":"negative","airline":"United","text":"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,"}
{"tweet_id":1.53112e-270,"airline_sentiment":"negative","airline":"United","text":"@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect."}
{"tweet_id":1.53111e-270,"airline_sentiment":"negative","airline":"United","text":"@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you"}
{"tweet_id":1.53105e-270,"airline_sentiment":"negative","airline":"United","text":"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine."}
{"tweet_id":1.53101e-270,"airline_sentiment":"negative","airline":"United","text":"@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this."}
{"tweet_id":1.53097e-270,"airline_sentiment":"negative","airline":"United","text":"@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought"}
{"tweet_id":1.53091e-270,"airline_sentiment":"negative","airline":"United","text":"@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR."}
{"tweet_id":1.5309e-270,"airline_sentiment":"negative","airline":"United","text":".@united it will be because I'm moving to @AmericanAir because of @united talk, no service"}
{"tweet_id":1.53049e-270,"airline_sentiment":"neutral","airline":"United","text":"@united please be good to me this weekend!"}
{"tweet_id":1.53048e-270,"airline_sentiment":"negative","airline":"United","text":"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better."}
{"tweet_id":1.53045e-270,"airline_sentiment":"negative","airline":"United","text":"@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United."}
{"tweet_id":1.53044e-270,"airline_sentiment":"negative","airline":"United","text":"@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error"}
{"tweet_id":1.53008e-270,"airline_sentiment":"neutral","airline":"United","text":"@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0"}
{"tweet_id":1.52993e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems."}
{"tweet_id":1.52991e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yall should probably work on that."}
{"tweet_id":1.52989e-270,"airline_sentiment":"negative","airline":"United","text":"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused"}
{"tweet_id":1.52981e-270,"airline_sentiment":"negative","airline":"United","text":"@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling."}
{"tweet_id":1.52974e-270,"airline_sentiment":"negative","airline":"United","text":"@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?"}
{"tweet_id":1.52959e-270,"airline_sentiment":"negative","airline":"United","text":"@united Could this email be resent as it doesnt appear to have arrived."}
{"tweet_id":1.52932e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes please! Trying to get to POP- in Newark now...."}
{"tweet_id":1.52911e-270,"airline_sentiment":"negative","airline":"United","text":"@united you have to follow me in order for me to DM...come on now"}
{"tweet_id":1.52891e-270,"airline_sentiment":"negative","airline":"United","text":"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice"}
{"tweet_id":1.52881e-270,"airline_sentiment":"negative","airline":"United","text":"@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag...."}
{"tweet_id":1.5286e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did DM the details but still no response. I have to book today."}
{"tweet_id":1.52837e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏"}
{"tweet_id":1.5278e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?"}
{"tweet_id":1.52731e-270,"airline_sentiment":"negative","airline":"United","text":"@united not able to DM you my confirmation number"}
{"tweet_id":1.52722e-270,"airline_sentiment":"negative","airline":"United","text":"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?"}
{"tweet_id":1.52699e-270,"airline_sentiment":"negative","airline":"United","text":"@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!"}
{"tweet_id":1.52684e-270,"airline_sentiment":"neutral","airline":"United","text":"@united DM does not work what do I do?"}
{"tweet_id":1.52669e-270,"airline_sentiment":"positive","airline":"United","text":"@united private jet would have been cool! Do does not work. I'll try again"}
{"tweet_id":1.52619e-270,"airline_sentiment":"negative","airline":"United","text":"@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!"}
{"tweet_id":1.5261e-270,"airline_sentiment":"negative","airline":"United","text":"@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago"}
{"tweet_id":1.52599e-270,"airline_sentiment":"neutral","airline":"United","text":"@united how about 3659 YUL-ORD?"}
{"tweet_id":1.52592e-270,"airline_sentiment":"negative","airline":"United","text":"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx"}
{"tweet_id":1.52575e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know"}
{"tweet_id":1.52561e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Done and done"}
{"tweet_id":1.5253e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks, just sent :)"}
{"tweet_id":1.52485e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?"}
{"tweet_id":1.52464e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm so frustrated and nervous because of this."}
{"tweet_id":1.52461e-270,"airline_sentiment":"negative","airline":"United","text":"@united are the ones who make it difficult for me."}
{"tweet_id":1.52459e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You"}
{"tweet_id":1.52429e-270,"airline_sentiment":"negative","airline":"United","text":"@united how does it get Cancelled Flightled 10 hours before take off?"}
{"tweet_id":1.52397e-270,"airline_sentiment":"negative","airline":"United","text":"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?"}
{"tweet_id":1.52392e-270,"airline_sentiment":"negative","airline":"United","text":"@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?"}
{"tweet_id":1.52377e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication"}
{"tweet_id":1.52311e-270,"airline_sentiment":"neutral","airline":"United","text":".Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?"}
{"tweet_id":1.52288e-270,"airline_sentiment":"positive","airline":"United","text":"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round"}
{"tweet_id":1.52286e-270,"airline_sentiment":"neutral","airline":"United","text":"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?"}
{"tweet_id":1.52136e-270,"airline_sentiment":"negative","airline":"United","text":"@united Luckily I made my flights this time but was so disappointed with the lack of communication :("}
{"tweet_id":1.52129e-270,"airline_sentiment":"negative","airline":"United","text":"@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?"}
{"tweet_id":1.52127e-270,"airline_sentiment":"negative","airline":"United","text":"@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option."}
{"tweet_id":1.52124e-270,"airline_sentiment":"negative","airline":"United","text":"@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The"}
{"tweet_id":1.52117e-270,"airline_sentiment":"negative","airline":"United","text":"@united YOU GUYS ARE HORRIBLE."}
{"tweet_id":1.52108e-270,"airline_sentiment":"positive","airline":"United","text":"@united thnx for the info"}
{"tweet_id":1.5209e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher"}
{"tweet_id":1.52061e-270,"airline_sentiment":"negative","airline":"United","text":"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines"}
{"tweet_id":1.52019e-270,"airline_sentiment":"positive","airline":"United","text":"@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic..."}
{"tweet_id":1.52004e-270,"airline_sentiment":"negative","airline":"United","text":"@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel"}
{"tweet_id":1.51981e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather"}
{"tweet_id":1.51923e-270,"airline_sentiment":"negative","airline":"United","text":"@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC"}
{"tweet_id":1.51891e-270,"airline_sentiment":"negative","airline":"United","text":"@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???"}
{"tweet_id":1.51878e-270,"airline_sentiment":"positive","airline":"United","text":"@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly."}
{"tweet_id":1.51852e-270,"airline_sentiment":"negative","airline":"United","text":"@united to speak to a real person to get this resolved politely and efficiently. (2/2)"}
{"tweet_id":1.5185e-270,"airline_sentiment":"negative","airline":"United","text":"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)"}
{"tweet_id":1.51847e-270,"airline_sentiment":"negative","airline":"United","text":"@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines"}
{"tweet_id":1.51841e-270,"airline_sentiment":"positive","airline":"United","text":"@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)"}
{"tweet_id":1.5184e-270,"airline_sentiment":"negative","airline":"United","text":"@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out"}
{"tweet_id":1.51796e-270,"airline_sentiment":"negative","airline":"United","text":"@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage"}
{"tweet_id":1.51792e-270,"airline_sentiment":"neutral","airline":"United","text":"@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago"}
{"tweet_id":1.51722e-270,"airline_sentiment":"negative","airline":"United","text":"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim"}
{"tweet_id":1.51636e-270,"airline_sentiment":"negative","airline":"United","text":"@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere."}
{"tweet_id":1.51622e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Okay thank you"}
{"tweet_id":1.51598e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I've filed the claim but have no way of calling for updates. Is there another way to do this?"}
{"tweet_id":1.51589e-270,"airline_sentiment":"negative","airline":"United","text":"@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr"}
{"tweet_id":1.51529e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes...."}
{"tweet_id":1.51527e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by."}
{"tweet_id":1.51523e-270,"airline_sentiment":"negative","airline":"United","text":"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN"}
{"tweet_id":1.51515e-270,"airline_sentiment":"negative","airline":"United","text":"@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat."}
{"tweet_id":1.51346e-270,"airline_sentiment":"negative","airline":"United","text":"@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome"}
{"tweet_id":1.51346e-270,"airline_sentiment":"negative","airline":"United","text":"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines"}
{"tweet_id":1.51185e-270,"airline_sentiment":"negative","airline":"United","text":"@united how we looking on getting those bags to Lusaka"}
{"tweet_id":1.51166e-270,"airline_sentiment":"negative","airline":"United","text":"@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!"}
{"tweet_id":1.51148e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you. Been trying for two days to set this up."}
{"tweet_id":1.51076e-270,"airline_sentiment":"negative","airline":"United","text":"@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight"}
{"tweet_id":1.51037e-270,"airline_sentiment":"negative","airline":"United","text":"@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???"}
{"tweet_id":1.51007e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx"}
{"tweet_id":1.50887e-270,"airline_sentiment":"negative","airline":"United","text":"@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that..."}
{"tweet_id":1.5082e-270,"airline_sentiment":"positive","airline":"United","text":"@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer"}
{"tweet_id":1.50742e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care"}
{"tweet_id":1.50714e-270,"airline_sentiment":"positive","airline":"United","text":"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!"}
{"tweet_id":1.50709e-270,"airline_sentiment":"negative","airline":"United","text":"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room..."}
{"tweet_id":1.50704e-270,"airline_sentiment":"neutral","airline":"United","text":"@united keep me updated. Let me know that the bags make the flight to j-burg"}
{"tweet_id":1.50669e-270,"airline_sentiment":"negative","airline":"United","text":"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!"}
{"tweet_id":1.50664e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money.."}
{"tweet_id":1.50601e-270,"airline_sentiment":"negative","airline":"United","text":"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United."}
{"tweet_id":1.50585e-270,"airline_sentiment":"negative","airline":"United","text":"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here."}
{"tweet_id":1.50583e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks for the lack of help and the canned response from the 1K desk!"}
{"tweet_id":1.50581e-270,"airline_sentiment":"negative","airline":"United","text":"@united   It's too bad UA has had another unforeseeable operational issue on my return flight."}
{"tweet_id":1.5058e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I would like to know what's going on before his current flight lands."}
{"tweet_id":1.50565e-270,"airline_sentiment":"negative","airline":"United","text":"@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?"}
{"tweet_id":1.50478e-270,"airline_sentiment":"negative","airline":"United","text":"@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL"}
{"tweet_id":1.50467e-270,"airline_sentiment":"positive","airline":"United","text":"@united you are one great airline ❤️"}
{"tweet_id":1.50445e-270,"airline_sentiment":"negative","airline":"United","text":"@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required"}
{"tweet_id":1.50443e-270,"airline_sentiment":"negative","airline":"United","text":"@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ."}
{"tweet_id":1.50421e-270,"airline_sentiment":"negative","airline":"United","text":"@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1."}
{"tweet_id":1.50405e-270,"airline_sentiment":"neutral","airline":"United","text":"@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?"}
{"tweet_id":1.50401e-270,"airline_sentiment":"negative","airline":"United","text":"@united okay ase24766m. Find our luggage."}
{"tweet_id":1.50398e-270,"airline_sentiment":"negative","airline":"United","text":"@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online..."}
{"tweet_id":1.50391e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL"}
{"tweet_id":1.50379e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thanks! Will you guys be getting the A380s anytime soon?"}
{"tweet_id":1.50374e-270,"airline_sentiment":"negative","airline":"United","text":"@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing..."}
{"tweet_id":1.50365e-270,"airline_sentiment":"positive","airline":"United","text":"“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!"}
{"tweet_id":1.50363e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!"}
{"tweet_id":1.5036e-270,"airline_sentiment":"negative","airline":"United","text":"@united what is that going to do for you? Nothing just like you always do"}
{"tweet_id":1.50317e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I sent in my feedback.  Thank you."}
{"tweet_id":1.50298e-270,"airline_sentiment":"negative","airline":"United","text":"@united plus what about food? And taxis?"}
{"tweet_id":1.50295e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are offering us 8 rooms for 32 people #FAIL"}
{"tweet_id":1.50269e-270,"airline_sentiment":"negative","airline":"United","text":"@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing"}
{"tweet_id":1.50264e-270,"airline_sentiment":"negative","airline":"United","text":"@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks."}
{"tweet_id":1.50255e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes I do."}
{"tweet_id":1.50254e-270,"airline_sentiment":"negative","airline":"United","text":"@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail"}
{"tweet_id":1.50206e-270,"airline_sentiment":"negative","airline":"United","text":"@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer."}
{"tweet_id":1.50188e-270,"airline_sentiment":"negative","airline":"United","text":"@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines"}
{"tweet_id":1.50185e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks; might want to fix this line: \"\"Our Customer Care team is currently responding to most inquiries within 7-10 business days.\"\""}
{"tweet_id":1.50165e-270,"airline_sentiment":"positive","airline":"United","text":"@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!"}
{"tweet_id":1.50158e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket."}
{"tweet_id":1.50116e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Deep Vein thrombosis"}
{"tweet_id":1.50107e-270,"airline_sentiment":"negative","airline":"United","text":"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!"}
{"tweet_id":1.50104e-270,"airline_sentiment":"negative","airline":"United","text":"@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6"}
{"tweet_id":1.50096e-270,"airline_sentiment":"negative","airline":"United","text":"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier"}
{"tweet_id":1.50075e-270,"airline_sentiment":"negative","airline":"United","text":"@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail"}
{"tweet_id":1.50073e-270,"airline_sentiment":"negative","airline":"United","text":"@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here."}
{"tweet_id":1.50071e-270,"airline_sentiment":"neutral","airline":"United","text":"@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight"}
{"tweet_id":1.50052e-270,"airline_sentiment":"negative","airline":"United","text":"“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx"}
{"tweet_id":1.50028e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what time does check in open for flight no UA80 from Manchester to Newark today ?"}
{"tweet_id":1.49996e-270,"airline_sentiment":"negative","airline":"United","text":"@united good to know you will open the closed doors for \"\"premier passengers\"\" after safety briefings on delayed flights. #annoyed."}
{"tweet_id":1.49992e-270,"airline_sentiment":"neutral","airline":"United","text":"@united DM sent"}
{"tweet_id":1.49987e-270,"airline_sentiment":"negative","airline":"United","text":"@united yea get me to phoenix already. Delays all day with you people. It's bullshit."}
{"tweet_id":1.49976e-270,"airline_sentiment":"negative","airline":"United","text":"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights."}
{"tweet_id":1.49974e-270,"airline_sentiment":"positive","airline":"United","text":"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)"}
{"tweet_id":1.49958e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture"}
{"tweet_id":1.49957e-270,"airline_sentiment":"positive","airline":"United","text":"@united But thanks for asking"}
{"tweet_id":1.49954e-270,"airline_sentiment":"negative","airline":"United","text":"@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it."}
{"tweet_id":1.49946e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight."}
{"tweet_id":1.49921e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B"}
{"tweet_id":1.49911e-270,"airline_sentiment":"negative","airline":"United","text":"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away."}
{"tweet_id":1.4991e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly."}
{"tweet_id":1.49904e-270,"airline_sentiment":"positive","airline":"United","text":"@united you too!"}
{"tweet_id":1.49902e-270,"airline_sentiment":"positive","airline":"United","text":"@united is my favorite airline."}
{"tweet_id":1.49893e-270,"airline_sentiment":"negative","airline":"United","text":"@united seriously #fail on making strangers share a room"}
{"tweet_id":1.49887e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @luke_mcintosh68 nah you wouldn't"}
{"tweet_id":1.49873e-270,"airline_sentiment":"negative","airline":"United","text":"@united we needed them here asap. Will they make it on today's flight?"}
{"tweet_id":1.49872e-270,"airline_sentiment":"negative","airline":"United","text":"@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why"}
{"tweet_id":1.49869e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?"}
{"tweet_id":1.49865e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I sent the message. Let me know ASAP."}
{"tweet_id":1.49858e-270,"airline_sentiment":"negative","airline":"United","text":"@united why would they make me share a room?"}
{"tweet_id":1.49837e-270,"airline_sentiment":"negative","airline":"United","text":"@united tried calling too, but w/25 min phn wait means we'd miss options anyway"}
{"tweet_id":1.49833e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?"}
{"tweet_id":1.49833e-270,"airline_sentiment":"negative","airline":"United","text":"@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth"}
{"tweet_id":1.4983e-270,"airline_sentiment":"negative","airline":"United","text":"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund"}
{"tweet_id":1.4983e-270,"airline_sentiment":"neutral","airline":"United","text":"@united i understand, thanks"}
{"tweet_id":1.49824e-270,"airline_sentiment":"negative","airline":"United","text":"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please."}
{"tweet_id":1.49819e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United"}
{"tweet_id":1.49816e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement"}
{"tweet_id":1.49813e-270,"airline_sentiment":"negative","airline":"United","text":"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'"}
{"tweet_id":1.49813e-270,"airline_sentiment":"positive","airline":"United","text":"@united man I can't wait to book my ticket now! Thanks JP you're a life sabe"}
{"tweet_id":1.49794e-270,"airline_sentiment":"negative","airline":"United","text":"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like"}
{"tweet_id":1.49773e-270,"airline_sentiment":"negative","airline":"United","text":"@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city"}
{"tweet_id":1.49732e-270,"airline_sentiment":"negative","airline":"United","text":"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags."}
{"tweet_id":1.49731e-270,"airline_sentiment":"negative","airline":"United","text":"@united better train your support staff with appropriate decorum, consider revisiting your terrible \"\"provide a death certificate' policy"}
{"tweet_id":1.49726e-270,"airline_sentiment":"negative","airline":"United","text":"@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?"}
{"tweet_id":1.49713e-270,"airline_sentiment":"neutral","airline":"United","text":"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch."}
{"tweet_id":1.49708e-270,"airline_sentiment":"positive","airline":"United","text":"@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM"}
{"tweet_id":1.49691e-270,"airline_sentiment":"negative","airline":"United","text":"@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!"}
{"tweet_id":1.49677e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation."}
{"tweet_id":1.49671e-270,"airline_sentiment":"neutral","airline":"United","text":"@united question:are there onboad 110 volt outlets in all planes? If so, where?"}
{"tweet_id":1.49661e-270,"airline_sentiment":"negative","airline":"United","text":"@united Your website deserves a new design. #html5 FTW!"}
{"tweet_id":1.49648e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW"}
{"tweet_id":1.49613e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Twitter isn't letting me DM you.."}
{"tweet_id":1.49597e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I hope so too"}
{"tweet_id":1.49577e-270,"airline_sentiment":"negative","airline":"United","text":"@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am."}
{"tweet_id":1.4957e-270,"airline_sentiment":"negative","airline":"United","text":"@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous."}
{"tweet_id":1.49568e-270,"airline_sentiment":"negative","airline":"United","text":"@united Not encouraged that I'll have my CPAP tonight."}
{"tweet_id":1.49562e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery"}
{"tweet_id":1.49559e-270,"airline_sentiment":"neutral","airline":"United","text":"@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier."}
{"tweet_id":1.49555e-270,"airline_sentiment":"negative","airline":"United","text":"@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??"}
{"tweet_id":1.49554e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!"}
{"tweet_id":1.49527e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD."}
{"tweet_id":1.49525e-270,"airline_sentiment":"neutral","airline":"United","text":"@united where is my flight voucher?"}
{"tweet_id":1.49501e-270,"airline_sentiment":"negative","airline":"United","text":"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable."}
{"tweet_id":1.495e-270,"airline_sentiment":"negative","airline":"United","text":"@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period."}
{"tweet_id":1.49494e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement."}
{"tweet_id":1.49492e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!"}
{"tweet_id":1.49487e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool"}
{"tweet_id":1.49447e-270,"airline_sentiment":"negative","airline":"United","text":"@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?"}
{"tweet_id":1.4944e-270,"airline_sentiment":"negative","airline":"United","text":"@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich."}
{"tweet_id":1.49411e-270,"airline_sentiment":"negative","airline":"United","text":"@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet"}
{"tweet_id":1.4941e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?"}
{"tweet_id":1.49409e-270,"airline_sentiment":"negative","airline":"United","text":"@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!"}
{"tweet_id":1.49398e-270,"airline_sentiment":"positive","airline":"United","text":"@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY"}
{"tweet_id":1.49381e-270,"airline_sentiment":"positive","airline":"United","text":"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA"}
{"tweet_id":1.49376e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f"}
{"tweet_id":1.49369e-270,"airline_sentiment":"negative","airline":"United","text":"@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded."}
{"tweet_id":1.49367e-270,"airline_sentiment":"negative","airline":"United","text":"@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?"}
{"tweet_id":1.4936e-270,"airline_sentiment":"negative","airline":"United","text":"@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going"}
{"tweet_id":1.49349e-270,"airline_sentiment":"negative","airline":"United","text":"@united 5 gate changes, two delays.  Even the crew thinks the airline sucks"}
{"tweet_id":1.49333e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm very frustrated and have wasted 2 days now due to your equipment failures."}
{"tweet_id":1.49329e-270,"airline_sentiment":"negative","airline":"United","text":"@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!"}
{"tweet_id":1.4932e-270,"airline_sentiment":"negative","airline":"United","text":"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?"}
{"tweet_id":1.49307e-270,"airline_sentiment":"positive","airline":"United","text":"@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver."}
{"tweet_id":1.49305e-270,"airline_sentiment":"negative","airline":"United","text":"@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)"}
{"tweet_id":1.49301e-270,"airline_sentiment":"negative","airline":"United","text":"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?"}
{"tweet_id":1.49291e-270,"airline_sentiment":"positive","airline":"United","text":"@united I appreciate your efforts getting me home!"}
{"tweet_id":1.4929e-270,"airline_sentiment":"negative","airline":"United","text":"@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)"}
{"tweet_id":1.49288e-270,"airline_sentiment":"negative","airline":"United","text":"@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers."}
{"tweet_id":1.49282e-270,"airline_sentiment":"negative","airline":"United","text":"@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?"}
{"tweet_id":1.49281e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful."}
{"tweet_id":1.49249e-270,"airline_sentiment":"negative","airline":"United","text":"@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff."}
{"tweet_id":1.49236e-270,"airline_sentiment":"negative","airline":"United","text":"@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour."}
{"tweet_id":1.49234e-270,"airline_sentiment":"neutral","airline":"United","text":"@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes"}
{"tweet_id":1.49228e-270,"airline_sentiment":"positive","airline":"United","text":"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.."}
{"tweet_id":1.49226e-270,"airline_sentiment":"negative","airline":"United","text":"@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn."}
{"tweet_id":1.49216e-270,"airline_sentiment":"neutral","airline":"United","text":"@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago."}
{"tweet_id":1.49215e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you tell me how to file a claim for clothing that had to be purchased?"}
{"tweet_id":1.49208e-270,"airline_sentiment":"negative","airline":"United","text":"@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board"}
{"tweet_id":1.49204e-270,"airline_sentiment":"negative","airline":"United","text":"@united GRK13575M is the file reference"}
{"tweet_id":1.49203e-270,"airline_sentiment":"negative","airline":"United","text":"@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!"}
{"tweet_id":1.49194e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably."}
{"tweet_id":1.49185e-270,"airline_sentiment":"negative","airline":"United","text":"@united Been trying since 1230 to file a report."}
{"tweet_id":1.49182e-270,"airline_sentiment":"negative","airline":"United","text":"@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again."}
{"tweet_id":1.49178e-270,"airline_sentiment":"neutral","airline":"United","text":"@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?"}
{"tweet_id":1.49119e-270,"airline_sentiment":"negative","airline":"United","text":"@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee"}
{"tweet_id":1.49104e-270,"airline_sentiment":"negative","airline":"United","text":"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat"}
{"tweet_id":1.49097e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you."}
{"tweet_id":1.49095e-270,"airline_sentiment":"neutral","airline":"United","text":"Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”"}
{"tweet_id":1.49092e-270,"airline_sentiment":"neutral","airline":"United","text":"Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”"}
{"tweet_id":1.49089e-270,"airline_sentiment":"negative","airline":"United","text":"@united: I don't care that a @thehipmunk link showed me a \"\"wrong\"\" price on your site—it's your site & responsibility to ensure correctness."}
{"tweet_id":1.49082e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?"}
{"tweet_id":1.49079e-270,"airline_sentiment":"negative","airline":"United","text":"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?"}
{"tweet_id":1.49074e-270,"airline_sentiment":"negative","airline":"United","text":"“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?"}
{"tweet_id":1.49041e-270,"airline_sentiment":"negative","airline":"United","text":"@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime"}
{"tweet_id":1.49041e-270,"airline_sentiment":"negative","airline":"United","text":"@united Dmed you. Thank you"}
{"tweet_id":1.49022e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks we'll be in touch!"}
{"tweet_id":1.49012e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!"}
{"tweet_id":1.49004e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story"}
{"tweet_id":1.48994e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?"}
{"tweet_id":1.48984e-270,"airline_sentiment":"neutral","airline":"United","text":"@united like continental's chicken feat fairs"}
{"tweet_id":1.4898e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?"}
{"tweet_id":1.48978e-270,"airline_sentiment":"positive","airline":"United","text":"@united I left my comment with customer care. Thanks for contacting me."}
{"tweet_id":1.48972e-270,"airline_sentiment":"negative","airline":"United","text":"@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh."}
{"tweet_id":1.48956e-270,"airline_sentiment":"negative","airline":"United","text":"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!"}
{"tweet_id":1.48943e-270,"airline_sentiment":"positive","airline":"United","text":"Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”"}
{"tweet_id":1.48934e-270,"airline_sentiment":"positive","airline":"United","text":"@united captain \"\"on behalf of the front office, welcome on board.\"\".... Never heard that before. I laughed...hard.  #funnycaptain"}
{"tweet_id":1.48909e-270,"airline_sentiment":"negative","airline":"United","text":"@united Can you please follow for a Dm on a missing bag?"}
{"tweet_id":1.48868e-270,"airline_sentiment":"neutral","airline":"United","text":"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG"}
{"tweet_id":1.48865e-270,"airline_sentiment":"positive","airline":"United","text":"@united These are great fares!!!!!"}
{"tweet_id":1.48859e-270,"airline_sentiment":"negative","airline":"United","text":"@united i left an item on the plane and have been calling non stop and no one has been answering can you please help"}
{"tweet_id":1.48858e-270,"airline_sentiment":"positive","airline":"United","text":"@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus."}
{"tweet_id":1.48853e-270,"airline_sentiment":"negative","airline":"United","text":"@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?"}
{"tweet_id":1.48818e-270,"airline_sentiment":"positive","airline":"United","text":"@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother"}
{"tweet_id":1.48812e-270,"airline_sentiment":"negative","airline":"United","text":"@united where's my damn bag??"}
{"tweet_id":1.4881e-270,"airline_sentiment":"negative","airline":"United","text":"@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!"}
{"tweet_id":1.48804e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow."}
{"tweet_id":1.48733e-270,"airline_sentiment":"neutral","airline":"United","text":"@united how is Mexico not international from the us?"}
{"tweet_id":1.48716e-270,"airline_sentiment":"negative","airline":"United","text":"@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared"}
{"tweet_id":1.48677e-270,"airline_sentiment":"negative","airline":"United","text":"@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?"}
{"tweet_id":1.48648e-270,"airline_sentiment":"negative","airline":"United","text":"@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS"}
{"tweet_id":1.48647e-270,"airline_sentiment":"negative","airline":"United","text":"@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??"}
{"tweet_id":1.48643e-270,"airline_sentiment":"negative","airline":"United","text":"@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho."}
{"tweet_id":1.48636e-270,"airline_sentiment":"negative","airline":"United","text":"@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS"}
{"tweet_id":1.48629e-270,"airline_sentiment":"neutral","airline":"United","text":"Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY"}
{"tweet_id":1.48628e-270,"airline_sentiment":"negative","airline":"United","text":"@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH."}
{"tweet_id":1.48608e-270,"airline_sentiment":"neutral","airline":"United","text":"@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere"}
{"tweet_id":1.48601e-270,"airline_sentiment":"negative","airline":"United","text":"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example."}
{"tweet_id":1.48597e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you. I flew into Newark from Vail/Eagle."}
{"tweet_id":1.48584e-270,"airline_sentiment":"negative","airline":"United","text":"@united  i have a weekend of dealing with your company that would say otherwise."}
{"tweet_id":1.48574e-270,"airline_sentiment":"negative","airline":"United","text":"@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother"}
{"tweet_id":1.48568e-270,"airline_sentiment":"negative","airline":"United","text":"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle."}
{"tweet_id":1.48546e-270,"airline_sentiment":"negative","airline":"United","text":"@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver"}
{"tweet_id":1.48542e-270,"airline_sentiment":"neutral","airline":"United","text":"@united please upload the March on-demand entertainment listing on your website! ✈️"}
{"tweet_id":1.48538e-270,"airline_sentiment":"negative","airline":"United","text":"@united So you are inadequate by accident?"}
{"tweet_id":1.48501e-270,"airline_sentiment":"positive","airline":"United","text":"@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3"}
{"tweet_id":1.48499e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you for responding so quickly with a helpful tool! @dustyob"}
{"tweet_id":1.48496e-270,"airline_sentiment":"negative","airline":"United","text":"@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN"}
{"tweet_id":1.48467e-270,"airline_sentiment":"negative","airline":"United","text":"@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR"}
{"tweet_id":1.48461e-270,"airline_sentiment":"negative","airline":"United","text":"@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd"}
{"tweet_id":1.48457e-270,"airline_sentiment":"negative","airline":"United","text":"@united ...and when that doesn't work..."}
{"tweet_id":1.48425e-270,"airline_sentiment":"neutral","airline":"United","text":"@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now"}
{"tweet_id":1.484e-270,"airline_sentiment":"negative","airline":"United","text":"@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them."}
{"tweet_id":1.48398e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags."}
{"tweet_id":1.48389e-270,"airline_sentiment":"negative","airline":"United","text":"@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is."}
{"tweet_id":1.48363e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!"}
{"tweet_id":1.48348e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️"}
{"tweet_id":1.48336e-270,"airline_sentiment":"negative","airline":"United","text":"@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here"}
{"tweet_id":1.48306e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning."}
{"tweet_id":1.48263e-270,"airline_sentiment":"negative","airline":"United","text":"@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing."}
{"tweet_id":1.48261e-270,"airline_sentiment":"negative","airline":"United","text":"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!"}
{"tweet_id":1.48252e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?"}
{"tweet_id":1.48248e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened."}
{"tweet_id":1.48239e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed."}
{"tweet_id":1.4821e-270,"airline_sentiment":"negative","airline":"United","text":"@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked."}
{"tweet_id":1.48204e-270,"airline_sentiment":"negative","airline":"United","text":"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change"}
{"tweet_id":1.48198e-270,"airline_sentiment":"negative","airline":"United","text":"@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways"}
{"tweet_id":1.48171e-270,"airline_sentiment":"negative","airline":"United","text":"@United never heard of this? http://t.co/QDebyaHqfM"}
{"tweet_id":1.48166e-270,"airline_sentiment":"negative","airline":"United","text":"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious \"\"costs\"\" that you incur, @united?"}
{"tweet_id":1.48164e-270,"airline_sentiment":"negative","airline":"United","text":"@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s"}
{"tweet_id":1.48154e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio."}
{"tweet_id":1.4815e-270,"airline_sentiment":"positive","airline":"United","text":"@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs"}
{"tweet_id":1.48148e-270,"airline_sentiment":"negative","airline":"United","text":"@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable"}
{"tweet_id":1.48122e-270,"airline_sentiment":"negative","airline":"United","text":"@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc."}
{"tweet_id":1.48103e-270,"airline_sentiment":"negative","airline":"United","text":"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines"}
{"tweet_id":1.48093e-270,"airline_sentiment":"negative","airline":"United","text":"@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!"}
{"tweet_id":1.48073e-270,"airline_sentiment":"negative","airline":"United","text":"@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver"}
{"tweet_id":1.48072e-270,"airline_sentiment":"negative","airline":"United","text":"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry."}
{"tweet_id":1.48068e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you!"}
{"tweet_id":1.48031e-270,"airline_sentiment":"neutral","airline":"United","text":"@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks."}
{"tweet_id":1.48028e-270,"airline_sentiment":"positive","airline":"United","text":"@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0"}
{"tweet_id":1.48002e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes, after this awful weather it appears I can get home"}
{"tweet_id":1.47982e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet"}
{"tweet_id":1.4798e-270,"airline_sentiment":"negative","airline":"United","text":"@united Lovely new plane from LGA to ORD but no power outlets?"}
{"tweet_id":1.47941e-270,"airline_sentiment":"negative","airline":"United","text":"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?"}
{"tweet_id":1.47939e-270,"airline_sentiment":"negative","airline":"United","text":"@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!"}
{"tweet_id":1.47936e-270,"airline_sentiment":"neutral","airline":"United","text":"@united the person is currently bettween gates 71A and 73 in LAX"}
{"tweet_id":1.47933e-270,"airline_sentiment":"negative","airline":"United","text":"@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet"}
{"tweet_id":1.47931e-270,"airline_sentiment":"negative","airline":"United","text":"@united rarely ceases to amaze...for the worse.  i hope this is the last time i \"\"have\"\" to fly with you."}
{"tweet_id":1.47928e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thank you for the quick response but I cannot dm you until you follow me as well"}
{"tweet_id":1.47924e-270,"airline_sentiment":"negative","airline":"United","text":"@united iCloud it is not there yet -- PLEASE HELP 917 703 1472"}
{"tweet_id":1.47923e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on"}
{"tweet_id":1.47922e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did... no response back"}
{"tweet_id":1.47912e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is atrocious customer service."}
{"tweet_id":1.47908e-270,"airline_sentiment":"neutral","airline":"United","text":"@United will not have to honor absurdly low mistake fares.\nhttp://t.co/2Z3Jv73IlW vía @usatoday"}
{"tweet_id":1.47907e-270,"airline_sentiment":"negative","airline":"United","text":"@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice"}
{"tweet_id":1.47892e-270,"airline_sentiment":"negative","airline":"United","text":"@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?"}
{"tweet_id":1.47865e-270,"airline_sentiment":"negative","airline":"United","text":"@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology"}
{"tweet_id":1.47839e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?"}
{"tweet_id":1.47839e-270,"airline_sentiment":"negative","airline":"United","text":"@united of course I did. The bag should be here by now :( #frustrated"}
{"tweet_id":1.47822e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are the worst. I will avoid you like the plague."}
{"tweet_id":1.47818e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the worst airline in the world."}
{"tweet_id":1.47809e-270,"airline_sentiment":"negative","airline":"United","text":"@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management."}
{"tweet_id":1.47804e-270,"airline_sentiment":"negative","airline":"United","text":"@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry."}
{"tweet_id":1.47794e-270,"airline_sentiment":"negative","airline":"United","text":"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited"}
{"tweet_id":1.47787e-270,"airline_sentiment":"negative","airline":"United","text":"@united I will but right now I'm to angry"}
{"tweet_id":1.4776e-270,"airline_sentiment":"negative","airline":"United","text":"@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines"}
{"tweet_id":1.47747e-270,"airline_sentiment":"negative","airline":"United","text":"@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail"}
{"tweet_id":1.47742e-270,"airline_sentiment":"negative","airline":"United","text":"@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair"}
{"tweet_id":1.47729e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around"}
{"tweet_id":1.47721e-270,"airline_sentiment":"negative","airline":"United","text":"@united I think DM would be better"}
{"tweet_id":1.47685e-270,"airline_sentiment":"negative","airline":"United","text":"@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly"}
{"tweet_id":1.47663e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!...."}
{"tweet_id":1.47657e-270,"airline_sentiment":"negative","airline":"United","text":"@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly"}
{"tweet_id":1.47656e-270,"airline_sentiment":"negative","airline":"United","text":"@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive.."}
{"tweet_id":1.47628e-270,"airline_sentiment":"negative","airline":"United","text":"@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again"}
{"tweet_id":1.47605e-270,"airline_sentiment":"negative","airline":"United","text":"@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst"}
{"tweet_id":1.47593e-270,"airline_sentiment":"negative","airline":"United","text":"@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable"}
{"tweet_id":1.47588e-270,"airline_sentiment":"neutral","airline":"United","text":"@united done"}
{"tweet_id":1.47572e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so."}
{"tweet_id":1.47571e-270,"airline_sentiment":"negative","airline":"United","text":"@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home"}
{"tweet_id":1.47571e-270,"airline_sentiment":"negative","airline":"United","text":"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude."}
{"tweet_id":1.47563e-270,"airline_sentiment":"negative","airline":"United","text":"@united  found a group of people who actually hates people more than ISIS, thats right United Airlines."}
{"tweet_id":1.47557e-270,"airline_sentiment":"negative","airline":"United","text":"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people"}
{"tweet_id":1.4755e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you"}
{"tweet_id":1.47548e-270,"airline_sentiment":"negative","airline":"United","text":"@united by the time I finally get to Dallas I could have driven with less frustration and cheaper."}
{"tweet_id":1.4754e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted."}
{"tweet_id":1.47533e-270,"airline_sentiment":"negative","airline":"United","text":"@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!"}
{"tweet_id":1.47528e-270,"airline_sentiment":"positive","airline":"United","text":"@united he has no priority and Iove it"}
{"tweet_id":1.47527e-270,"airline_sentiment":"positive","airline":"United","text":"@united Pleased to be a Premier Platinum"}
{"tweet_id":1.47516e-270,"airline_sentiment":"negative","airline":"United","text":"@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter."}
{"tweet_id":1.47492e-270,"airline_sentiment":"negative","airline":"United","text":"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!"}
{"tweet_id":1.47484e-270,"airline_sentiment":"negative","airline":"United","text":"@united i think he actually did not like your screen  @campilley 😃😃😃"}
{"tweet_id":1.47483e-270,"airline_sentiment":"negative","airline":"United","text":"@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!"}
{"tweet_id":1.47483e-270,"airline_sentiment":"negative","airline":"United","text":"@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService"}
{"tweet_id":1.47483e-270,"airline_sentiment":"neutral","airline":"United","text":"@united hi guys, do you have a general enquires email address please? Thanks David."}
{"tweet_id":1.47478e-270,"airline_sentiment":"negative","airline":"United","text":"@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset."}
{"tweet_id":1.47475e-270,"airline_sentiment":"negative","airline":"United","text":"@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?"}
{"tweet_id":1.47471e-270,"airline_sentiment":"negative","airline":"United","text":"@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN."}
{"tweet_id":1.47469e-270,"airline_sentiment":"negative","airline":"United","text":"@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement."}
{"tweet_id":1.47463e-270,"airline_sentiment":"negative","airline":"United","text":"@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?"}
{"tweet_id":1.47457e-270,"airline_sentiment":"positive","airline":"United","text":"Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”"}
{"tweet_id":1.47456e-270,"airline_sentiment":"negative","airline":"United","text":"@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER"}
{"tweet_id":1.47453e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?"}
{"tweet_id":1.47433e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for listening! I definitely was not the only person in line who thought it was absurd."}
{"tweet_id":1.47421e-270,"airline_sentiment":"negative","airline":"United","text":"@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb"}
{"tweet_id":1.4742e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked."}
{"tweet_id":1.47414e-270,"airline_sentiment":"negative","airline":"United","text":"@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited"}
{"tweet_id":1.474e-270,"airline_sentiment":"negative","airline":"United","text":"@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos."}
{"tweet_id":1.47394e-270,"airline_sentiment":"negative","airline":"United","text":"@United blocked me from DM'ing them because they would rather I complain about them in a public forum"}
{"tweet_id":1.47378e-270,"airline_sentiment":"positive","airline":"United","text":"@united ok. I just submitted. Thanks for the opportunity to give feedback."}
{"tweet_id":1.47365e-270,"airline_sentiment":"positive","airline":"United","text":"@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!"}
{"tweet_id":1.47353e-270,"airline_sentiment":"positive","airline":"United","text":"@united I will, as soon as I am done with my article.  Thanks!  ~Tom"}
{"tweet_id":1.47347e-270,"airline_sentiment":"negative","airline":"United","text":"@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere."}
{"tweet_id":1.47343e-270,"airline_sentiment":"negative","airline":"United","text":"@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?"}
{"tweet_id":1.47339e-270,"airline_sentiment":"negative","airline":"United","text":"@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston"}
{"tweet_id":1.47327e-270,"airline_sentiment":"negative","airline":"United","text":"@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible."}
{"tweet_id":1.47324e-270,"airline_sentiment":"negative","airline":"United","text":"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out."}
{"tweet_id":1.4732e-270,"airline_sentiment":"negative","airline":"United","text":"@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass."}
{"tweet_id":1.47319e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm rebooked now, but the line was 300 people deep."}
{"tweet_id":1.47296e-270,"airline_sentiment":"neutral","airline":"United","text":".@united For those playing along at home: http://t.co/2b4bDTldX2"}
{"tweet_id":1.47295e-270,"airline_sentiment":"negative","airline":"United","text":"@united @FlyEIA yes, they said it took more than an hour!"}
{"tweet_id":1.47287e-270,"airline_sentiment":"negative","airline":"United","text":"@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder."}
{"tweet_id":1.47281e-270,"airline_sentiment":"positive","airline":"United","text":"@united Ok thank again for your help!"}
{"tweet_id":1.4726e-270,"airline_sentiment":"negative","airline":"United","text":"@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx"}
{"tweet_id":1.47256e-270,"airline_sentiment":"neutral","airline":"United","text":"Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366"}
{"tweet_id":1.47243e-270,"airline_sentiment":"positive","airline":"United","text":"@united flight 1491...plane from SFO to DEN is basically on time."}
{"tweet_id":1.47238e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back."}
{"tweet_id":1.47238e-270,"airline_sentiment":"negative","airline":"United","text":"@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns"}
{"tweet_id":1.47236e-270,"airline_sentiment":"negative","airline":"United","text":"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD"}
{"tweet_id":1.47225e-270,"airline_sentiment":"negative","airline":"United","text":"@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...\"\""}
{"tweet_id":1.47224e-270,"airline_sentiment":"negative","airline":"United","text":"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though."}
{"tweet_id":1.47221e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them."}
{"tweet_id":1.47206e-270,"airline_sentiment":"negative","airline":"United","text":"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted."}
{"tweet_id":1.47191e-270,"airline_sentiment":"negative","airline":"United","text":"@united well that's big of you but I don't have terribly high expectations at this point."}
{"tweet_id":1.47185e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿"}
{"tweet_id":1.47183e-270,"airline_sentiment":"negative","airline":"United","text":"@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not"}
{"tweet_id":1.47179e-270,"airline_sentiment":"positive","airline":"United","text":"@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks."}
{"tweet_id":1.47165e-270,"airline_sentiment":"negative","airline":"United","text":"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?"}
{"tweet_id":1.47158e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired."}
{"tweet_id":1.47137e-270,"airline_sentiment":"negative","airline":"United","text":"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?"}
{"tweet_id":1.47135e-270,"airline_sentiment":"positive","airline":"United","text":"@united that would help! or how about integrate it into the App so I can just \"\"activate\"\" it and surf..."}
{"tweet_id":1.47117e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap"}
{"tweet_id":1.47115e-270,"airline_sentiment":"negative","airline":"United","text":"@united Nope - still no one helped me.  Giving up on united. #badservice"}
{"tweet_id":1.47096e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 8602947, jon at http://t.co/58tuTgli0D, thanks."}
{"tweet_id":1.47085e-270,"airline_sentiment":"negative","airline":"United","text":"@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up."}
{"tweet_id":1.47048e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful"}
{"tweet_id":1.47043e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?"}
{"tweet_id":1.47038e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!"}
{"tweet_id":1.47036e-270,"airline_sentiment":"negative","airline":"United","text":"@united 45+ min at EWR baggage claim #stillnobags #ridiculous"}
{"tweet_id":1.47011e-270,"airline_sentiment":"neutral","airline":"United","text":"Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united"}
{"tweet_id":1.47004e-270,"airline_sentiment":"neutral","airline":"United","text":"But I don't see AA @united"}
{"tweet_id":1.46958e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Did you find out where it is? Thanks"}
{"tweet_id":1.46931e-270,"airline_sentiment":"negative","airline":"United","text":"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence."}
{"tweet_id":1.4692e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j"}
{"tweet_id":1.46916e-270,"airline_sentiment":"negative","airline":"United","text":"@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T"}
{"tweet_id":1.4688e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home."}
{"tweet_id":1.46862e-270,"airline_sentiment":"negative","airline":"United","text":"@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early"}
{"tweet_id":1.46851e-270,"airline_sentiment":"negative","airline":"United","text":"@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option"}
{"tweet_id":1.46837e-270,"airline_sentiment":"negative","airline":"United","text":"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints"}
{"tweet_id":1.46831e-270,"airline_sentiment":"negative","airline":"United","text":"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?"}
{"tweet_id":1.46827e-270,"airline_sentiment":"positive","airline":"United","text":"@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE"}
{"tweet_id":1.46826e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better"}
{"tweet_id":1.46825e-270,"airline_sentiment":"negative","airline":"United","text":"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ"}
{"tweet_id":1.46824e-270,"airline_sentiment":"negative","airline":"United","text":"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent."}
{"tweet_id":1.46821e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?"}
{"tweet_id":1.46819e-270,"airline_sentiment":"negative","airline":"United","text":"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are"}
{"tweet_id":1.46815e-270,"airline_sentiment":"negative","airline":"United","text":"@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit"}
{"tweet_id":1.46814e-270,"airline_sentiment":"negative","airline":"United","text":"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense"}
{"tweet_id":1.46807e-270,"airline_sentiment":"positive","airline":"United","text":"@united ok thx!"}
{"tweet_id":1.46798e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you"}
{"tweet_id":1.46797e-270,"airline_sentiment":"negative","airline":"United","text":"@united go to hell"}
{"tweet_id":1.46795e-270,"airline_sentiment":"negative","airline":"United","text":"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed"}
{"tweet_id":1.46773e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Definitely will!"}
{"tweet_id":1.46769e-270,"airline_sentiment":"negative","airline":"United","text":"@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights"}
{"tweet_id":1.46758e-270,"airline_sentiment":"negative","airline":"United","text":"@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!"}
{"tweet_id":1.46743e-270,"airline_sentiment":"positive","airline":"United","text":"@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now."}
{"tweet_id":1.46723e-270,"airline_sentiment":"positive","airline":"United","text":"@united counter agents at RDU deserve a medal. #thankyou"}
{"tweet_id":1.46716e-270,"airline_sentiment":"negative","airline":"United","text":"The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned."}
{"tweet_id":1.46707e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!"}
{"tweet_id":1.46701e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you. Literally called for preboarding as I ran up."}
{"tweet_id":1.46699e-270,"airline_sentiment":"negative","airline":"United","text":"@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts"}
{"tweet_id":1.4668e-270,"airline_sentiment":"negative","airline":"United","text":"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse"}
{"tweet_id":1.4667e-270,"airline_sentiment":"positive","airline":"United","text":"@united that's brilliant Thankyou so much. Is it classed as part of carryon?"}
{"tweet_id":1.46661e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what gate is ua5396 leaving from?"}
{"tweet_id":1.4666e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me"}
{"tweet_id":1.46657e-270,"airline_sentiment":"negative","airline":"United","text":"@united we've been here since 3am and you've Cancelled Flightled our flight twice"}
{"tweet_id":1.46654e-270,"airline_sentiment":"negative","airline":"United","text":"@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396"}
{"tweet_id":1.46651e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap."}
{"tweet_id":1.46646e-270,"airline_sentiment":"negative","airline":"United","text":"@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK"}
{"tweet_id":1.46642e-270,"airline_sentiment":"neutral","airline":"United","text":"@united fails again. @SouthwestAir saves the day."}
{"tweet_id":1.46642e-270,"airline_sentiment":"negative","airline":"United","text":"@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight"}
{"tweet_id":1.46637e-270,"airline_sentiment":"negative","airline":"United","text":"@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help."}
{"tweet_id":1.4663e-270,"airline_sentiment":"positive","airline":"United","text":"@united Great! I'm ready to go home."}
{"tweet_id":1.46606e-270,"airline_sentiment":"positive","airline":"United","text":"@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail"}
{"tweet_id":1.46595e-270,"airline_sentiment":"neutral","airline":"United","text":"@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?"}
{"tweet_id":1.46595e-270,"airline_sentiment":"negative","airline":"United","text":"@united noooooooooooooooooooooope."}
{"tweet_id":1.46569e-270,"airline_sentiment":"negative","airline":"United","text":"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily."}
{"tweet_id":1.46565e-270,"airline_sentiment":"positive","airline":"United","text":"@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource."}
{"tweet_id":1.46557e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?"}
{"tweet_id":1.46551e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you! You need to follow back tho otherwise I can't DM you. X"}
{"tweet_id":1.46541e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people"}
{"tweet_id":1.4654e-270,"airline_sentiment":"neutral","airline":"United","text":"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3"}
{"tweet_id":1.46537e-270,"airline_sentiment":"negative","airline":"United","text":"@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi."}
{"tweet_id":1.46537e-270,"airline_sentiment":"positive","airline":"United","text":"@united Just sent! Thanks :)"}
{"tweet_id":1.46533e-270,"airline_sentiment":"negative","airline":"United","text":"@united already missed  connection ugh"}
{"tweet_id":1.46529e-270,"airline_sentiment":"negative","airline":"United","text":"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft."}
{"tweet_id":1.46524e-270,"airline_sentiment":"negative","airline":"United","text":"@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!"}
{"tweet_id":1.46522e-270,"airline_sentiment":"negative","airline":"United","text":"@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info."}
{"tweet_id":1.46512e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 3763 IAd-Sat. We're on the outdoor track for an hour"}
{"tweet_id":1.46505e-270,"airline_sentiment":"negative","airline":"United","text":"@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS."}
{"tweet_id":1.46493e-270,"airline_sentiment":"negative","airline":"United","text":"@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again"}
{"tweet_id":1.46491e-270,"airline_sentiment":"negative","airline":"United","text":"@united you're the reason this whole travel experience has been a nightmare"}
{"tweet_id":1.4649e-270,"airline_sentiment":"negative","airline":"United","text":"@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve"}
{"tweet_id":1.46488e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's not even an apology"}
{"tweet_id":1.46486e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's cool - now what?"}
{"tweet_id":1.46469e-270,"airline_sentiment":"negative","airline":"United","text":"@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi..."}
{"tweet_id":1.46457e-270,"airline_sentiment":"negative","airline":"United","text":"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv"}
{"tweet_id":1.46455e-270,"airline_sentiment":"neutral","airline":"United","text":"@United are you able to see if there are seats open on another flight??"}
{"tweet_id":1.46454e-270,"airline_sentiment":"negative","airline":"United","text":"@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change."}
{"tweet_id":1.46445e-270,"airline_sentiment":"negative","airline":"United","text":"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room"}
{"tweet_id":1.46445e-270,"airline_sentiment":"negative","airline":"United","text":"@united Either is fine. However, plundering my hard-earned dollars is not fine."}
{"tweet_id":1.46442e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @retailbagholder hahaha. At least they gave u a refund."}
{"tweet_id":1.46436e-270,"airline_sentiment":"negative","airline":"United","text":"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?"}
{"tweet_id":1.46422e-270,"airline_sentiment":"negative","airline":"United","text":"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING"}
{"tweet_id":1.46408e-270,"airline_sentiment":"negative","airline":"United","text":"@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?"}
{"tweet_id":1.46405e-270,"airline_sentiment":"negative","airline":"United","text":"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!"}
{"tweet_id":1.464e-270,"airline_sentiment":"negative","airline":"United","text":"@united In 2015, United is \"\"unable\"\" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice"}
{"tweet_id":1.46396e-270,"airline_sentiment":"negative","airline":"United","text":"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981"}
{"tweet_id":1.46393e-270,"airline_sentiment":"negative","airline":"United","text":"@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!"}
{"tweet_id":1.46386e-270,"airline_sentiment":"negative","airline":"United","text":"@united\nYou really know how to piss people off. Your Farelock option is fake!"}
{"tweet_id":1.46385e-270,"airline_sentiment":"negative","airline":"United","text":"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to \"\"sick pilot\"\". no compensation. They Do. Not. Care."}
{"tweet_id":1.46384e-270,"airline_sentiment":"negative","airline":"United","text":"@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔"}
{"tweet_id":1.46384e-270,"airline_sentiment":"negative","airline":"United","text":"@united We're hoping to hear from you actually."}
{"tweet_id":1.46383e-270,"airline_sentiment":"negative","airline":"United","text":"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for \"\"maintenance\"\" it could be the same issue 2day"}
{"tweet_id":1.46376e-270,"airline_sentiment":"negative","airline":"United","text":"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than \"\"maintenance\"\"."}
{"tweet_id":1.46375e-270,"airline_sentiment":"negative","airline":"United","text":"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight."}
{"tweet_id":1.46373e-270,"airline_sentiment":"negative","airline":"United","text":"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out."}
{"tweet_id":1.46359e-270,"airline_sentiment":"negative","airline":"United","text":"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags"}
{"tweet_id":1.46359e-270,"airline_sentiment":"negative","airline":"United","text":"@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't."}
{"tweet_id":1.46345e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911"}
{"tweet_id":1.46343e-270,"airline_sentiment":"negative","airline":"United","text":"@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi"}
{"tweet_id":1.46336e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?"}
{"tweet_id":1.46325e-270,"airline_sentiment":"negative","airline":"United","text":"@united Cancelled Flights flt from EWR. \"\"No crew\"\".Tells wife & 4 yr old to \"\"get to NY to catch @AirCanada\"\" to YYZ! Good #customerservice is dead."}
{"tweet_id":1.46324e-270,"airline_sentiment":"negative","airline":"United","text":"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United"}
{"tweet_id":1.46311e-270,"airline_sentiment":"neutral","airline":"United","text":"@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight."}
{"tweet_id":1.46303e-270,"airline_sentiment":"negative","airline":"United","text":"@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket"}
{"tweet_id":1.46299e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime"}
{"tweet_id":1.46288e-270,"airline_sentiment":"neutral","airline":"United","text":"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation.."}
{"tweet_id":1.46278e-270,"airline_sentiment":"negative","airline":"United","text":"@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G"}
{"tweet_id":1.46273e-270,"airline_sentiment":"negative","airline":"United","text":"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt"}
{"tweet_id":1.46262e-270,"airline_sentiment":"negative","airline":"United","text":"@united  gate agent at EWR \"\" if you are disabled or in a wheel chair, it's time to board, please step\"\". STEP UP??? Lol"}
{"tweet_id":1.4626e-270,"airline_sentiment":"negative","airline":"United","text":"@united it won't help...been there done that."}
{"tweet_id":1.46244e-270,"airline_sentiment":"negative","airline":"United","text":"@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals"}
{"tweet_id":1.46241e-270,"airline_sentiment":"positive","airline":"United","text":"@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx"}
{"tweet_id":1.46238e-270,"airline_sentiment":"negative","airline":"United","text":"@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag"}
{"tweet_id":1.46229e-270,"airline_sentiment":"negative","airline":"United","text":"@united we had four scheduled flights on this reservation and literally did not take one! Unreal"}
{"tweet_id":1.46228e-270,"airline_sentiment":"negative","airline":"United","text":"@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over"}
{"tweet_id":1.4622e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap"}
{"tweet_id":1.46216e-270,"airline_sentiment":"negative","airline":"United","text":"@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt."}
{"tweet_id":1.46207e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you!"}
{"tweet_id":1.46205e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks for the update."}
{"tweet_id":1.462e-270,"airline_sentiment":"negative","airline":"United","text":"@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR"}
{"tweet_id":1.46195e-270,"airline_sentiment":"negative","airline":"United","text":"@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?"}
{"tweet_id":1.46173e-270,"airline_sentiment":"negative","airline":"United","text":"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details."}
{"tweet_id":1.46167e-270,"airline_sentiment":"negative","airline":"United","text":"@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again)."}
{"tweet_id":1.46165e-270,"airline_sentiment":"neutral","airline":"United","text":"@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?"}
{"tweet_id":1.46158e-270,"airline_sentiment":"positive","airline":"United","text":"@united just confirmed a seat! Crisis averted! Beers won't be missed now"}
{"tweet_id":1.46156e-270,"airline_sentiment":"negative","airline":"United","text":"@united was that English? I'll DM though I don't think you'll make a plane appear."}
{"tweet_id":1.46149e-270,"airline_sentiment":"negative","airline":"United","text":"@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭"}
{"tweet_id":1.46138e-270,"airline_sentiment":"negative","airline":"United","text":"@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks"}
{"tweet_id":1.46137e-270,"airline_sentiment":"positive","airline":"United","text":"@united Understood and thanks! I should have tried reaching out sooner."}
{"tweet_id":1.46128e-270,"airline_sentiment":"negative","airline":"United","text":"@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?"}
{"tweet_id":1.46122e-270,"airline_sentiment":"negative","airline":"United","text":"@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?"}
{"tweet_id":1.46114e-270,"airline_sentiment":"negative","airline":"United","text":"@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines"}
{"tweet_id":1.46103e-270,"airline_sentiment":"neutral","airline":"United","text":"@united follow back and I'll give you the details."}
{"tweet_id":1.461e-270,"airline_sentiment":"negative","airline":"United","text":"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!"}
{"tweet_id":1.46099e-270,"airline_sentiment":"positive","airline":"United","text":"@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA"}
{"tweet_id":1.46092e-270,"airline_sentiment":"negative","airline":"United","text":"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!"}
{"tweet_id":1.46089e-270,"airline_sentiment":"negative","airline":"United","text":"@united Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once."}
{"tweet_id":1.4608e-270,"airline_sentiment":"negative","airline":"United","text":"@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!"}
{"tweet_id":1.46079e-270,"airline_sentiment":"positive","airline":"United","text":"@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior"}
{"tweet_id":1.46074e-270,"airline_sentiment":"negative","airline":"United","text":"@united  #UnitedAirlines  how long will1531 be delayed."}
{"tweet_id":1.4606e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why isn't the flight status updated to delayed UA1532 no board"}
{"tweet_id":1.46055e-270,"airline_sentiment":"negative","airline":"United","text":"@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better.."}
{"tweet_id":1.46037e-270,"airline_sentiment":"negative","airline":"United","text":"@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!"}
{"tweet_id":1.46036e-270,"airline_sentiment":"negative","airline":"United","text":"@united you suck.    9 hour delay?!"}
{"tweet_id":1.45994e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down."}
{"tweet_id":1.45973e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @scotthroth scott, need a good book suggestion?"}
{"tweet_id":1.4596e-270,"airline_sentiment":"negative","airline":"United","text":"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes."}
{"tweet_id":1.45948e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!"}
{"tweet_id":1.45937e-270,"airline_sentiment":"neutral","airline":"United","text":"@united please see dm!!"}
{"tweet_id":1.45861e-270,"airline_sentiment":"negative","airline":"United","text":"@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?"}
{"tweet_id":1.4581e-270,"airline_sentiment":"negative","airline":"United","text":"@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport"}
{"tweet_id":1.4581e-270,"airline_sentiment":"negative","airline":"United","text":"@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!"}
{"tweet_id":1.45807e-270,"airline_sentiment":"negative","airline":"United","text":"@united still no response??"}
{"tweet_id":1.45793e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December"}
{"tweet_id":1.45775e-270,"airline_sentiment":"negative","airline":"United","text":"@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me"}
{"tweet_id":1.45769e-270,"airline_sentiment":"negative","airline":"United","text":"@united There is no \"\"reference number.\"\" Your agent told me to \"\"just drive to the airport\"\" because \"\"I can't reach anyone there to deliver...\"\""}
{"tweet_id":1.45767e-270,"airline_sentiment":"negative","airline":"United","text":"@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops."}
{"tweet_id":1.45752e-270,"airline_sentiment":"negative","airline":"United","text":"@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you."}
{"tweet_id":1.45745e-270,"airline_sentiment":"negative","airline":"United","text":"@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?"}
{"tweet_id":1.45742e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks!"}
{"tweet_id":1.4572e-270,"airline_sentiment":"negative","airline":"United","text":"@united 768 SFO to BOS and no internet it is 2015 what gives?"}
{"tweet_id":1.45682e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!"}
{"tweet_id":1.45667e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!"}
{"tweet_id":1.45644e-270,"airline_sentiment":"negative","airline":"United","text":"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way"}
{"tweet_id":1.45643e-270,"airline_sentiment":"negative","airline":"United","text":"@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?"}
{"tweet_id":1.45635e-270,"airline_sentiment":"negative","airline":"United","text":"@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE"}
{"tweet_id":1.45629e-270,"airline_sentiment":"negative","airline":"United","text":"@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)"}
{"tweet_id":1.45627e-270,"airline_sentiment":"positive","airline":"United","text":"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!"}
{"tweet_id":1.45606e-270,"airline_sentiment":"negative","airline":"United","text":"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants."}
{"tweet_id":1.45603e-270,"airline_sentiment":"negative","airline":"United","text":"@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united"}
{"tweet_id":1.45597e-270,"airline_sentiment":"negative","airline":"United","text":"@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead"}
{"tweet_id":1.45589e-270,"airline_sentiment":"negative","airline":"United","text":"@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!"}
{"tweet_id":1.45583e-270,"airline_sentiment":"neutral","airline":"United","text":"@united at the gate! IAD to RDU"}
{"tweet_id":1.45556e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule..."}
{"tweet_id":1.45548e-270,"airline_sentiment":"neutral","airline":"United","text":"@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek"}
{"tweet_id":1.45547e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE"}
{"tweet_id":1.45541e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi! what is the phone number for reservations in Venezuela? Thanks"}
{"tweet_id":1.4554e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can I request a ticket change through twitter ?"}
{"tweet_id":1.45536e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues"}
{"tweet_id":1.45517e-270,"airline_sentiment":"neutral","airline":"United","text":"@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek"}
{"tweet_id":1.45511e-270,"airline_sentiment":"neutral","airline":"United","text":"@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek"}
{"tweet_id":1.4549e-270,"airline_sentiment":"positive","airline":"United","text":"@united has the best customer experience via twitter - huge fan!!!"}
{"tweet_id":1.4549e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Thank you for your response!"}
{"tweet_id":1.45487e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone."}
{"tweet_id":1.45469e-270,"airline_sentiment":"negative","airline":"United","text":"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help"}
{"tweet_id":1.45456e-270,"airline_sentiment":"negative","airline":"United","text":"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR."}
{"tweet_id":1.45444e-270,"airline_sentiment":"positive","airline":"United","text":"@united love the new 1st class breakfast!"}
{"tweet_id":1.45426e-270,"airline_sentiment":"negative","airline":"United","text":"@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united."}
{"tweet_id":1.45422e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!"}
{"tweet_id":1.45415e-270,"airline_sentiment":"negative","airline":"United","text":"@united so is the ^JJ standing for Just Joking?  I am not finding the humor."}
{"tweet_id":1.45402e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report"}
{"tweet_id":1.454e-270,"airline_sentiment":"negative","airline":"United","text":"@united at this point I made it home on my own."}
{"tweet_id":1.45389e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I DM'd child's birthdate and full name."}
{"tweet_id":1.45385e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!"}
{"tweet_id":1.45371e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.\nJ"}
{"tweet_id":1.45366e-270,"airline_sentiment":"negative","airline":"United","text":"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place."}
{"tweet_id":1.45353e-270,"airline_sentiment":"negative","airline":"United","text":"@united it wasn't a comment. It was a question. But thanks for your copy and paste response"}
{"tweet_id":1.45349e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Lisa J is amazing the guy not so much."}
{"tweet_id":1.45339e-270,"airline_sentiment":"negative","airline":"United","text":"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!"}
{"tweet_id":1.45333e-270,"airline_sentiment":"negative","airline":"United","text":"@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR"}
{"tweet_id":1.45325e-270,"airline_sentiment":"positive","airline":"United","text":"@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!"}
{"tweet_id":1.45324e-270,"airline_sentiment":"neutral","airline":"United","text":"@united two years old.  Birthdate 11/13/2012"}
{"tweet_id":1.45322e-270,"airline_sentiment":"negative","airline":"United","text":"@united how about starting without the robotic response?"}
{"tweet_id":1.45313e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I already did."}
{"tweet_id":1.45306e-270,"airline_sentiment":"negative","airline":"United","text":"@united You can't control turbulence, but you can control customer experience, lot of scared people up here."}
{"tweet_id":1.45303e-270,"airline_sentiment":"negative","airline":"United","text":"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck."}
{"tweet_id":1.45297e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR"}
{"tweet_id":1.45295e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice"}
{"tweet_id":1.45294e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 433 lets go you look like clowns no one is giving up 1st class for $500"}
{"tweet_id":1.45289e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what would it cost"}
{"tweet_id":1.45274e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService"}
{"tweet_id":1.45242e-270,"airline_sentiment":"positive","airline":"United","text":"@united Cool. Thank you."}
{"tweet_id":1.45237e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I've got a campus visit in an hour and I'm still wearing the same clothes..."}
{"tweet_id":1.45235e-270,"airline_sentiment":"neutral","airline":"United","text":"@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28.  Need to add child to reservation and get costs.  Help!  Thx"}
{"tweet_id":1.45224e-270,"airline_sentiment":"positive","airline":"United","text":"@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight"}
{"tweet_id":1.45216e-270,"airline_sentiment":"negative","airline":"United","text":"@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail"}
{"tweet_id":1.45215e-270,"airline_sentiment":"neutral","airline":"United","text":"@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please"}
{"tweet_id":1.452e-270,"airline_sentiment":"negative","airline":"United","text":"@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice"}
{"tweet_id":1.45185e-270,"airline_sentiment":"negative","airline":"United","text":"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again."}
{"tweet_id":1.45179e-270,"airline_sentiment":"negative","airline":"United","text":"@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?"}
{"tweet_id":1.4517e-270,"airline_sentiment":"negative","airline":"United","text":"@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE"}
{"tweet_id":1.45166e-270,"airline_sentiment":"negative","airline":"United","text":"@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection."}
{"tweet_id":1.45155e-270,"airline_sentiment":"negative","airline":"United","text":"@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy"}
{"tweet_id":1.45153e-270,"airline_sentiment":"negative","airline":"United","text":".@united Not what's been shared by the pilot with passengers!"}
{"tweet_id":1.45146e-270,"airline_sentiment":"negative","airline":"United","text":"@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu"}
{"tweet_id":1.45142e-270,"airline_sentiment":"negative","airline":"United","text":"@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF."}
{"tweet_id":1.45134e-270,"airline_sentiment":"negative","airline":"United","text":"@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful."}
{"tweet_id":1.45134e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!"}
{"tweet_id":1.45101e-270,"airline_sentiment":"negative","airline":"United","text":"@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning"}
{"tweet_id":1.45084e-270,"airline_sentiment":"negative","airline":"United","text":"@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?"}
{"tweet_id":1.45083e-270,"airline_sentiment":"negative","airline":"United","text":".@united You may \"\"dislike delays\"\" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time."}
{"tweet_id":1.45055e-270,"airline_sentiment":"negative","airline":"United","text":"@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay"}
{"tweet_id":1.45055e-270,"airline_sentiment":"neutral","airline":"United","text":"@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks"}
{"tweet_id":1.45039e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit"}
{"tweet_id":1.45038e-270,"airline_sentiment":"neutral","airline":"United","text":"@united please help http://t.co/t5mRj5Yw6I"}
{"tweet_id":1.45033e-270,"airline_sentiment":"negative","airline":"United","text":"@united Making sure your flights aren't delayed due to poor maintenance would be a start."}
{"tweet_id":1.45025e-270,"airline_sentiment":"negative","airline":"United","text":"@united hilarious"}
{"tweet_id":1.45024e-270,"airline_sentiment":"negative","airline":"United","text":"@united hahahahaha ya tried that already"}
{"tweet_id":1.45011e-270,"airline_sentiment":"neutral","airline":"United","text":"@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?"}
{"tweet_id":1.45001e-270,"airline_sentiment":"negative","airline":"United","text":"@United \"\"Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.\"\""}
{"tweet_id":1.44996e-270,"airline_sentiment":"negative","airline":"United","text":"@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool"}
{"tweet_id":1.44991e-270,"airline_sentiment":"negative","airline":"United","text":"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm"}
{"tweet_id":1.4495e-270,"airline_sentiment":"negative","airline":"United","text":"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee"}
{"tweet_id":1.4494e-270,"airline_sentiment":"negative","airline":"United","text":"@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere"}
{"tweet_id":1.44936e-270,"airline_sentiment":"negative","airline":"United","text":"@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again."}
{"tweet_id":1.44927e-270,"airline_sentiment":"negative","airline":"United","text":"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!"}
{"tweet_id":1.44919e-270,"airline_sentiment":"neutral","airline":"United","text":"@united sitting in the middle for the first time .. Hope it works out well"}
{"tweet_id":1.44882e-270,"airline_sentiment":"negative","airline":"United","text":"@united you need a bag bouncer. Get it together"}
{"tweet_id":1.4485e-270,"airline_sentiment":"neutral","airline":"United","text":"@united and learn how to book flights. http://t.co/MHHS9RUpLv"}
{"tweet_id":1.44847e-270,"airline_sentiment":"negative","airline":"United","text":"@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?"}
{"tweet_id":1.44842e-270,"airline_sentiment":"negative","airline":"United","text":"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool."}
{"tweet_id":1.44822e-270,"airline_sentiment":"negative","airline":"United","text":"UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation."}
{"tweet_id":1.44818e-270,"airline_sentiment":"negative","airline":"United","text":"@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight"}
{"tweet_id":1.44803e-270,"airline_sentiment":"positive","airline":"United","text":"@united Was able to send the DM. All good now."}
{"tweet_id":1.44794e-270,"airline_sentiment":"negative","airline":"United","text":"@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats..."}
{"tweet_id":1.44787e-270,"airline_sentiment":"negative","airline":"United","text":"@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly"}
{"tweet_id":1.44784e-270,"airline_sentiment":"negative","airline":"United","text":"@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?"}
{"tweet_id":1.44774e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Thanks. Got it straightend out last night."}
{"tweet_id":1.44768e-270,"airline_sentiment":"negative","airline":"United","text":"@united well for a start it would be nice if your ticket was actually in the system when you change a flight"}
{"tweet_id":1.44766e-270,"airline_sentiment":"neutral","airline":"United","text":"@united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother"}
{"tweet_id":1.44759e-270,"airline_sentiment":"negative","airline":"United","text":"@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending."}
{"tweet_id":1.44739e-270,"airline_sentiment":"negative","airline":"United","text":"@united no they did not want to deliver at my house. Had to go to sombrons else house"}
{"tweet_id":1.44718e-270,"airline_sentiment":"positive","airline":"United","text":"@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with."}
{"tweet_id":1.44714e-270,"airline_sentiment":"negative","airline":"United","text":"@united I guess you have to \"\"follow\"\" me in order for me to send you a DM.. I tried and it won't send."}
{"tweet_id":1.44697e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Will definitely do so. Sending a DM now."}
{"tweet_id":1.4469e-270,"airline_sentiment":"negative","airline":"United","text":"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback"}
{"tweet_id":1.44687e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have sent a message with a bag tag. Have you looked?"}
{"tweet_id":1.44685e-270,"airline_sentiment":"neutral","airline":"United","text":"@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?"}
{"tweet_id":1.44663e-270,"airline_sentiment":"negative","airline":"United","text":"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?"}
{"tweet_id":1.44609e-270,"airline_sentiment":"negative","airline":"United","text":"@united why do I check in online if I still have to wait in line for an hour to \"\"check in\"\" at counter? #fuckinlame  @naia_miaa"}
{"tweet_id":1.44591e-270,"airline_sentiment":"negative","airline":"United","text":"@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight."}
{"tweet_id":1.4453e-270,"airline_sentiment":"negative","airline":"United","text":"@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever"}
{"tweet_id":1.44523e-270,"airline_sentiment":"neutral","airline":"United","text":"@united hi -- @united was. Thank you!"}
{"tweet_id":1.4451e-270,"airline_sentiment":"negative","airline":"United","text":"@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff"}
{"tweet_id":1.44479e-270,"airline_sentiment":"negative","airline":"United","text":"@united - 75% of a plane's passengers boarding in your \"\"Premier\"\" groups might be an indication of a broken process."}
{"tweet_id":1.44476e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Any news about the departure of the flight UA51?"}
{"tweet_id":1.44472e-270,"airline_sentiment":"positive","airline":"United","text":"@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E"}
{"tweet_id":1.44417e-270,"airline_sentiment":"negative","airline":"United","text":"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again."}
{"tweet_id":1.44319e-270,"airline_sentiment":"negative","airline":"United","text":"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet"}
{"tweet_id":1.443e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH"}
{"tweet_id":1.44298e-270,"airline_sentiment":"neutral","airline":"United","text":"@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919."}
{"tweet_id":1.44291e-270,"airline_sentiment":"negative","airline":"United","text":"@united Do you have a further update on the suitcase today please."}
{"tweet_id":1.44277e-270,"airline_sentiment":"negative","airline":"United","text":"@united literally sucks"}
{"tweet_id":1.44274e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien"}
{"tweet_id":1.4425e-270,"airline_sentiment":"negative","airline":"United","text":"@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS"}
{"tweet_id":1.44244e-270,"airline_sentiment":"neutral","airline":"United","text":"@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues"}
{"tweet_id":1.44236e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable."}
{"tweet_id":1.44226e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is the second time my flights been Cancelled Flightled... Like really?"}
{"tweet_id":1.44187e-270,"airline_sentiment":"negative","airline":"United","text":"@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket"}
{"tweet_id":1.44158e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes please. Going to drive the 6 hours."}
{"tweet_id":1.44138e-270,"airline_sentiment":"positive","airline":"United","text":"@united I am impressed with your super-fast reply to @CGJase"}
{"tweet_id":1.44102e-270,"airline_sentiment":"positive","airline":"United","text":"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!"}
{"tweet_id":1.44065e-270,"airline_sentiment":"negative","airline":"United","text":"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised...."}
{"tweet_id":1.44054e-270,"airline_sentiment":"negative","airline":"United","text":"@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?"}
{"tweet_id":1.43983e-270,"airline_sentiment":"negative","airline":"United","text":"@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable"}
{"tweet_id":1.43793e-270,"airline_sentiment":"neutral","airline":"United","text":"@united the child is two years old"}
{"tweet_id":1.43783e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail"}
{"tweet_id":1.43652e-270,"airline_sentiment":"negative","airline":"United","text":"@united was trying to change a flight online but got an error can you help via DM?"}
{"tweet_id":1.43642e-270,"airline_sentiment":"neutral","airline":"United","text":"@united followed you and DM'd you"}
{"tweet_id":1.43584e-270,"airline_sentiment":"positive","airline":"United","text":"@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air."}
{"tweet_id":1.43575e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are terrible."}
{"tweet_id":1.43555e-270,"airline_sentiment":"neutral","airline":"United","text":"@united  @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA"}
{"tweet_id":1.43551e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight"}
{"tweet_id":1.43543e-270,"airline_sentiment":"negative","airline":"United","text":"@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me."}
{"tweet_id":1.43488e-270,"airline_sentiment":"negative","airline":"United","text":"@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR"}
{"tweet_id":1.43479e-270,"airline_sentiment":"negative","airline":"United","text":"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …"}
{"tweet_id":1.43319e-270,"airline_sentiment":"negative","airline":"United","text":"@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)"}
{"tweet_id":1.43317e-270,"airline_sentiment":"negative","airline":"United","text":"@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too."}
{"tweet_id":1.43267e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you help me add my KTN to this reservation PLZ?"}
{"tweet_id":1.43221e-270,"airline_sentiment":"negative","airline":"United","text":"@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?"}
{"tweet_id":1.43185e-270,"airline_sentiment":"neutral","airline":"United","text":"@united whats UA 1205 lax - newark ??"}
{"tweet_id":1.43185e-270,"airline_sentiment":"negative","airline":"United","text":"@united @DelonGerry ual sucks"}
{"tweet_id":1.43166e-270,"airline_sentiment":"negative","airline":"United","text":"@united not happening.  Delta took care of us.  Peace!"}
{"tweet_id":1.43164e-270,"airline_sentiment":"negative","airline":"United","text":"BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines"}
{"tweet_id":1.43158e-270,"airline_sentiment":"negative","airline":"United","text":"@united you have now lost my bag. Never ever flying United again #joke"}
{"tweet_id":1.43081e-270,"airline_sentiment":"negative","airline":"United","text":"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue"}
{"tweet_id":1.43051e-270,"airline_sentiment":"negative","airline":"United","text":"@united Missed UA1568 connection due 2 mechanical failure UA1543 (\"\"uplink prob\"\"). I will lose ~$400 in clients Mon. How can you compensate?"}
{"tweet_id":1.43028e-270,"airline_sentiment":"neutral","airline":"United","text":"@united you'll be hearing from me for sure."}
{"tweet_id":1.43003e-270,"airline_sentiment":"negative","airline":"United","text":"@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United"}
{"tweet_id":1.42984e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage."}
{"tweet_id":1.42968e-270,"airline_sentiment":"neutral","airline":"United","text":"@united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)"}
{"tweet_id":1.42936e-270,"airline_sentiment":"negative","airline":"United","text":"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!"}
{"tweet_id":1.42928e-270,"airline_sentiment":"negative","airline":"United","text":"@united doesn't help the 100 or more passengers that just arrived an hour Late Flight."}
{"tweet_id":1.42916e-270,"airline_sentiment":"negative","airline":"United","text":"@united 40 minutes on tarmac now. That's after 9 hour delay."}
{"tweet_id":1.42902e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1"}
{"tweet_id":1.42892e-270,"airline_sentiment":"negative","airline":"United","text":"@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz"}
{"tweet_id":1.42888e-270,"airline_sentiment":"negative","airline":"United","text":"@united Is flight 746 going to sit on the tarmac FOREVER?????????"}
{"tweet_id":1.42881e-270,"airline_sentiment":"negative","airline":"United","text":"@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional."}
{"tweet_id":1.42877e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons"}
{"tweet_id":1.42875e-270,"airline_sentiment":"positive","airline":"United","text":"@united I wanna be grand staff"}
{"tweet_id":1.42873e-270,"airline_sentiment":"negative","airline":"United","text":"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why..."}
{"tweet_id":1.42873e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate"}
{"tweet_id":1.42869e-270,"airline_sentiment":"negative","airline":"United","text":"@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs."}
{"tweet_id":1.42865e-270,"airline_sentiment":"negative","airline":"United","text":"@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate."}
{"tweet_id":1.42856e-270,"airline_sentiment":"positive","airline":"United","text":"@united I wanna be ride United airline! I love airplane"}
{"tweet_id":1.42856e-270,"airline_sentiment":"negative","airline":"United","text":"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??"}
{"tweet_id":1.42856e-270,"airline_sentiment":"negative","airline":"United","text":"@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity"}
{"tweet_id":1.42835e-270,"airline_sentiment":"negative","airline":"United","text":"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?"}
{"tweet_id":1.42813e-270,"airline_sentiment":"negative","airline":"United","text":"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ"}
{"tweet_id":1.42807e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet"}
{"tweet_id":1.42786e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted"}
{"tweet_id":1.4278e-270,"airline_sentiment":"negative","airline":"United","text":"@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?"}
{"tweet_id":1.42776e-270,"airline_sentiment":"negative","airline":"United","text":"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night \"\"as fast as they can\"\", you should reconsider what you think that means."}
{"tweet_id":1.42759e-270,"airline_sentiment":"negative","airline":"United","text":"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United"}
{"tweet_id":1.42736e-270,"airline_sentiment":"negative","airline":"United","text":"@united why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead"}
{"tweet_id":1.42723e-270,"airline_sentiment":"neutral","airline":"United","text":"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty"}
{"tweet_id":1.42722e-270,"airline_sentiment":"negative","airline":"United","text":"@united On top of that I paid for 1st class and my wife got stuck in coach."}
{"tweet_id":1.42722e-270,"airline_sentiment":"negative","airline":"United","text":"@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck."}
{"tweet_id":1.42715e-270,"airline_sentiment":"negative","airline":"United","text":"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united"}
{"tweet_id":1.42701e-270,"airline_sentiment":"negative","airline":"United","text":"@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence"}
{"tweet_id":1.42674e-270,"airline_sentiment":"negative","airline":"United","text":"@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever"}
{"tweet_id":1.4267e-270,"airline_sentiment":"negative","airline":"United","text":"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx"}
{"tweet_id":1.42668e-270,"airline_sentiment":"negative","airline":"United","text":"@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u"}
{"tweet_id":1.42658e-270,"airline_sentiment":"negative","airline":"United","text":"@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?"}
{"tweet_id":1.42589e-270,"airline_sentiment":"negative","airline":"United","text":"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded"}
{"tweet_id":1.4257e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD"}
{"tweet_id":1.42513e-270,"airline_sentiment":"negative","airline":"United","text":"@united Nope, no more chances. Your airline messed up both ways of our trip."}
{"tweet_id":1.42499e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx"}
{"tweet_id":1.42499e-270,"airline_sentiment":"positive","airline":"United","text":"@united you're my early frontrunner for best airline! #oscars2016"}
{"tweet_id":1.42488e-270,"airline_sentiment":"negative","airline":"United","text":"@united  bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info."}
{"tweet_id":1.4247e-270,"airline_sentiment":"negative","airline":"United","text":"@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!"}
{"tweet_id":1.42401e-270,"airline_sentiment":"negative","airline":"United","text":"@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars"}
{"tweet_id":1.42398e-270,"airline_sentiment":"positive","airline":"United","text":"@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky"}
{"tweet_id":1.42396e-270,"airline_sentiment":"negative","airline":"United","text":"@united will lose my bag but won't give me free pretzels #frauds"}
{"tweet_id":1.42375e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS"}
{"tweet_id":1.42373e-270,"airline_sentiment":"negative","airline":"United","text":"@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter"}
{"tweet_id":1.42372e-270,"airline_sentiment":"negative","airline":"United","text":"@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!"}
{"tweet_id":1.42364e-270,"airline_sentiment":"negative","airline":"United","text":"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!"}
{"tweet_id":1.42364e-270,"airline_sentiment":"negative","airline":"United","text":"@united is it even legal for you guys to advertise flights that you cant honor??"}
{"tweet_id":1.42363e-270,"airline_sentiment":"negative","airline":"United","text":"@united customer service is the WORST. hanging up on customers intentionally after one hour on hold."}
{"tweet_id":1.42362e-270,"airline_sentiment":"negative","airline":"United","text":"@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic"}
{"tweet_id":1.42361e-270,"airline_sentiment":"negative","airline":"United","text":"@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away"}
{"tweet_id":1.42359e-270,"airline_sentiment":"negative","airline":"United","text":"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)."}
{"tweet_id":1.42358e-270,"airline_sentiment":"negative","airline":"United","text":"@united it will be on a different airline."}
{"tweet_id":1.42358e-270,"airline_sentiment":"negative","airline":"United","text":"@united and was told that its been the case for weeks but is still not resolved."}
{"tweet_id":1.42357e-270,"airline_sentiment":"negative","airline":"United","text":"@united clicked \"\"upgrade now\"\" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59"}
{"tweet_id":1.42356e-270,"airline_sentiment":"negative","airline":"United","text":"@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support"}
{"tweet_id":1.42353e-270,"airline_sentiment":"negative","airline":"United","text":"@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!"}
{"tweet_id":1.4234e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?"}
{"tweet_id":1.42335e-270,"airline_sentiment":"negative","airline":"United","text":"@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2"}
{"tweet_id":1.42321e-270,"airline_sentiment":"neutral","airline":"United","text":"@united How do I get through @TSA to finally board UA 1534?"}
{"tweet_id":1.42317e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around."}
{"tweet_id":1.42316e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2"}
{"tweet_id":1.42312e-270,"airline_sentiment":"negative","airline":"United","text":"@united i need help but in spanish"}
{"tweet_id":1.42286e-270,"airline_sentiment":"negative","airline":"United","text":"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online"}
{"tweet_id":1.42282e-270,"airline_sentiment":"negative","airline":"United","text":"@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?"}
{"tweet_id":1.42218e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @reccewife with the exception of everything you've asked for. Heh"}
{"tweet_id":1.42206e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA1731 - Denver to Austin...  Still on the ground..."}
{"tweet_id":1.42205e-270,"airline_sentiment":"negative","airline":"United","text":"@united either your staff or whoever you contract with at PVD is failing you big time tonight..."}
{"tweet_id":1.42203e-270,"airline_sentiment":"neutral","airline":"United","text":"@united UA1469. Just landed."}
{"tweet_id":1.42202e-270,"airline_sentiment":"negative","airline":"United","text":"@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?"}
{"tweet_id":1.42193e-270,"airline_sentiment":"neutral","airline":"United","text":"@united flight 435"}
{"tweet_id":1.42192e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN"}
{"tweet_id":1.42184e-270,"airline_sentiment":"negative","airline":"United","text":"@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think"}
{"tweet_id":1.42183e-270,"airline_sentiment":"negative","airline":"United","text":"@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi"}
{"tweet_id":1.42181e-270,"airline_sentiment":"positive","airline":"United","text":"@united will do. Thanks for the help. Cheers"}
{"tweet_id":1.42181e-270,"airline_sentiment":"negative","airline":"United","text":"@united bull crap.  I spent $600 on a recent trip.  That's not small change. I got 10,000 AA miles.  Would have only been 6600 UA"}
{"tweet_id":1.42174e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes I did. Terrible service from your courrier"}
{"tweet_id":1.42161e-270,"airline_sentiment":"negative","airline":"United","text":"@united compensate us for new clothes bet you won't"}
{"tweet_id":1.42159e-270,"airline_sentiment":"positive","airline":"United","text":"@united I have 8 flights with you in the next two weeks :) let's make some good memories!"}
{"tweet_id":1.42137e-270,"airline_sentiment":"negative","airline":"United","text":"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)"}
{"tweet_id":1.42098e-270,"airline_sentiment":"negative","airline":"United","text":"@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving"}
{"tweet_id":1.42085e-270,"airline_sentiment":"negative","airline":"United","text":"@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams"}
{"tweet_id":1.42082e-270,"airline_sentiment":"negative","airline":"United","text":"@united I tried the online tracking and they said something like \"\"attempting to locate luggage\"\""}
{"tweet_id":1.42077e-270,"airline_sentiment":"negative","airline":"United","text":"@united your worker told us not to call because we'd be talking to someone in Thailand..."}
{"tweet_id":1.42072e-270,"airline_sentiment":"negative","airline":"United","text":"@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here."}
{"tweet_id":1.42072e-270,"airline_sentiment":"negative","airline":"United","text":"@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do"}
{"tweet_id":1.42069e-270,"airline_sentiment":"negative","airline":"United","text":"@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united"}
{"tweet_id":1.42065e-270,"airline_sentiment":"negative","airline":"United","text":"@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?"}
{"tweet_id":1.42064e-270,"airline_sentiment":"negative","airline":"United","text":"@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections"}
{"tweet_id":1.42064e-270,"airline_sentiment":"negative","airline":"United","text":"@united if you don't like delayed bags, why do you let it happen so much?"}
{"tweet_id":1.42052e-270,"airline_sentiment":"negative","airline":"United","text":"@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay"}
{"tweet_id":1.4205e-270,"airline_sentiment":"positive","airline":"United","text":"@united he is so excellent and so reliable :) #happycustomer"}
{"tweet_id":1.42048e-270,"airline_sentiment":"negative","airline":"United","text":"@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS"}
{"tweet_id":1.42046e-270,"airline_sentiment":"negative","airline":"United","text":"@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'"}
{"tweet_id":1.42021e-270,"airline_sentiment":"neutral","airline":"United","text":"@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow"}
{"tweet_id":1.42013e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi.  My relative's Flight Booking Problems number is MY8YB4.  Her name is Clarita Jaramillo Mejia.  Thank you"}
{"tweet_id":1.42011e-270,"airline_sentiment":"positive","airline":"United","text":"@united it was delivered! Thank you for making sure it arrived at my doorstep!"}
{"tweet_id":1.41993e-270,"airline_sentiment":"negative","airline":"United","text":"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc."}
{"tweet_id":1.41987e-270,"airline_sentiment":"negative","airline":"United","text":"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business."}
{"tweet_id":1.41977e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight."}
{"tweet_id":1.41977e-270,"airline_sentiment":"positive","airline":"United","text":"“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”"}
{"tweet_id":1.41976e-270,"airline_sentiment":"negative","airline":"United","text":"@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?"}
{"tweet_id":1.41976e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks for the vague canned response that doesn't address the issue!"}
{"tweet_id":1.41971e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you!"}
{"tweet_id":1.41963e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's not good enough for all of us affected by the awful organization and timing and have now been set back"}
{"tweet_id":1.41963e-270,"airline_sentiment":"negative","airline":"United","text":"@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed."}
{"tweet_id":1.41948e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why is my time less important to you?  #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail"}
{"tweet_id":1.41935e-270,"airline_sentiment":"negative","airline":"United","text":"@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice"}
{"tweet_id":1.41927e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did. It took about an hour and a half though"}
{"tweet_id":1.41924e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn"}
{"tweet_id":1.41908e-270,"airline_sentiment":"negative","airline":"United","text":"@united i did but i got nothing from it. Just dissapointment =("}
{"tweet_id":1.41888e-270,"airline_sentiment":"negative","airline":"United","text":"@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M"}
{"tweet_id":1.41883e-270,"airline_sentiment":"positive","airline":"United","text":"@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations."}
{"tweet_id":1.41879e-270,"airline_sentiment":"negative","airline":"United","text":"@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa"}
{"tweet_id":1.41859e-270,"airline_sentiment":"negative","airline":"United","text":"@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe."}
{"tweet_id":1.41859e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)"}
{"tweet_id":1.41853e-270,"airline_sentiment":"negative","airline":"United","text":"@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate."}
{"tweet_id":1.41843e-270,"airline_sentiment":"negative","airline":"United","text":"@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate"}
{"tweet_id":1.41836e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent."}
{"tweet_id":1.41832e-270,"airline_sentiment":"negative","airline":"United","text":"@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?"}
{"tweet_id":1.41828e-270,"airline_sentiment":"negative","airline":"United","text":"@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant."}
{"tweet_id":1.41822e-270,"airline_sentiment":"negative","airline":"United","text":"@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing"}
{"tweet_id":1.41814e-270,"airline_sentiment":"negative","airline":"United","text":"@United \"\"delayed due to customer service\"\" Huh? http://t.co/XlTV5z6sT1"}
{"tweet_id":1.41807e-270,"airline_sentiment":"negative","airline":"United","text":"@united what about the poor customer service at checkin at Kansas KCI?!? That's it???"}
{"tweet_id":1.41804e-270,"airline_sentiment":"negative","airline":"United","text":"@united except all of that delayed the flight anyway."}
{"tweet_id":1.41797e-270,"airline_sentiment":"negative","airline":"United","text":"@United maybe find a different gate #ua1758"}
{"tweet_id":1.41796e-270,"airline_sentiment":"negative","airline":"United","text":"@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous"}
{"tweet_id":1.41788e-270,"airline_sentiment":"negative","airline":"United","text":"@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?"}
{"tweet_id":1.41776e-270,"airline_sentiment":"negative","airline":"United","text":"@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke"}
{"tweet_id":1.4176e-270,"airline_sentiment":"negative","airline":"United","text":"@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations."}
{"tweet_id":1.41758e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative."}
{"tweet_id":1.41753e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Can you tell me Jet Airways award availability?"}
{"tweet_id":1.41724e-270,"airline_sentiment":"negative","airline":"United","text":"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option."}
{"tweet_id":1.41721e-270,"airline_sentiment":"neutral","airline":"United","text":"@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?"}
{"tweet_id":1.41716e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need"}
{"tweet_id":1.41705e-270,"airline_sentiment":"negative","airline":"United","text":"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484"}
{"tweet_id":1.41699e-270,"airline_sentiment":"neutral","airline":"United","text":"@united on a flight at 11:30 tomorrow."}
{"tweet_id":1.41659e-270,"airline_sentiment":"negative","airline":"United","text":"@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge"}
{"tweet_id":1.41657e-270,"airline_sentiment":"negative","airline":"United","text":"@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline"}
{"tweet_id":1.41625e-270,"airline_sentiment":"negative","airline":"United","text":"@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always"}
{"tweet_id":1.41624e-270,"airline_sentiment":"negative","airline":"United","text":"@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago."}
{"tweet_id":1.41613e-270,"airline_sentiment":"negative","airline":"United","text":"@united sitting on UAL 683 - a comedy of errors.  UAL is incompetent"}
{"tweet_id":1.41588e-270,"airline_sentiment":"negative","airline":"United","text":"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?"}
{"tweet_id":1.41554e-270,"airline_sentiment":"negative","airline":"United","text":"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo."}
{"tweet_id":1.41551e-270,"airline_sentiment":"positive","airline":"United","text":"@united bummer but thank you for the quick response"}
{"tweet_id":1.41538e-270,"airline_sentiment":"negative","airline":"United","text":"@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so."}
{"tweet_id":1.41531e-270,"airline_sentiment":"negative","airline":"United","text":"@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow."}
{"tweet_id":1.41523e-270,"airline_sentiment":"negative","airline":"United","text":"@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent"}
{"tweet_id":1.41512e-270,"airline_sentiment":"negative","airline":"United","text":"@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it."}
{"tweet_id":1.4151e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been"}
{"tweet_id":1.41508e-270,"airline_sentiment":"negative","airline":"United","text":"@united, you just caused a riot on the airplane. Never seen anything like this"}
{"tweet_id":1.41472e-270,"airline_sentiment":"negative","airline":"United","text":"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there."}
{"tweet_id":1.41471e-270,"airline_sentiment":"negative","airline":"United","text":"@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever."}
{"tweet_id":1.4147e-270,"airline_sentiment":"negative","airline":"United","text":"@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep."}
{"tweet_id":1.41465e-270,"airline_sentiment":"positive","airline":"United","text":"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!"}
{"tweet_id":1.41456e-270,"airline_sentiment":"negative","airline":"United","text":"@united lol too little too Late Flight"}
{"tweet_id":1.41455e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM"}
{"tweet_id":1.41431e-270,"airline_sentiment":"negative","airline":"United","text":"@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability"}
{"tweet_id":1.41426e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http://t.co/2nY5TuXFqf"}
{"tweet_id":1.41412e-270,"airline_sentiment":"negative","airline":"United","text":"@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins."}
{"tweet_id":1.41384e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief"}
{"tweet_id":1.41369e-270,"airline_sentiment":"neutral","airline":"United","text":"@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become"}
{"tweet_id":1.41368e-270,"airline_sentiment":"negative","airline":"United","text":"@united your seats are god awful."}
{"tweet_id":1.41361e-270,"airline_sentiment":"negative","airline":"United","text":"@united good try but @SouthwestAir got her here safer and sooner"}
{"tweet_id":1.41306e-270,"airline_sentiment":"positive","airline":"United","text":"@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled."}
{"tweet_id":1.41295e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!"}
{"tweet_id":1.41268e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?"}
{"tweet_id":1.41257e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?"}
{"tweet_id":1.41254e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm on UA1118 and my direct tv isn't working.  How do I avoid this in future?"}
{"tweet_id":1.41223e-270,"airline_sentiment":"negative","airline":"United","text":"@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK"}
{"tweet_id":1.41213e-270,"airline_sentiment":"negative","airline":"United","text":"@united i sure will"}
{"tweet_id":1.41209e-270,"airline_sentiment":"neutral","airline":"United","text":"@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it"}
{"tweet_id":1.41197e-270,"airline_sentiment":"negative","airline":"United","text":"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?"}
{"tweet_id":1.41192e-270,"airline_sentiment":"negative","airline":"United","text":"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s."}
{"tweet_id":1.4118e-270,"airline_sentiment":"neutral","airline":"United","text":"@united S/O to @Delta for coming in clutch and finally taking me home 🙌🙌"}
{"tweet_id":1.41162e-270,"airline_sentiment":"negative","airline":"United","text":"@united customer service sucks!  They hang up after waiting an hour and talking for 5 minutes."}
{"tweet_id":1.41157e-270,"airline_sentiment":"negative","airline":"United","text":"@united JP - DM message who? Can't get a DM through to @united"}
{"tweet_id":1.41155e-270,"airline_sentiment":"negative","airline":"United","text":"@united strikes again! Why board anyone if there's something wrong with the plane? Common sense."}
{"tweet_id":1.41154e-270,"airline_sentiment":"negative","airline":"United","text":"@united:  thanks for the miserable trip GNV<<<FSD on 2.19-2.21."}
{"tweet_id":1.41154e-270,"airline_sentiment":"negative","airline":"United","text":"@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???"}
{"tweet_id":1.41148e-270,"airline_sentiment":"neutral","airline":"United","text":"@united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!"}
{"tweet_id":1.41147e-270,"airline_sentiment":"positive","airline":"United","text":"@united social media team is on point on #OscarNight :)"}
{"tweet_id":1.41142e-270,"airline_sentiment":"negative","airline":"United","text":"@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence"}
{"tweet_id":1.41139e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united"}
{"tweet_id":1.41131e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work."}
{"tweet_id":1.41125e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting."}
{"tweet_id":1.41124e-270,"airline_sentiment":"negative","airline":"United","text":"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay."}
{"tweet_id":1.41122e-270,"airline_sentiment":"negative","airline":"United","text":"@united I need help with a missing bag."}
{"tweet_id":1.41115e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was. But I have given up."}
{"tweet_id":1.41102e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter."}
{"tweet_id":1.41091e-270,"airline_sentiment":"negative","airline":"United","text":"@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!"}
{"tweet_id":1.41091e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp..."}
{"tweet_id":1.41084e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers"}
{"tweet_id":1.41075e-270,"airline_sentiment":"negative","airline":"United","text":"@united might possibly have the worst service on the planet."}
{"tweet_id":1.41072e-270,"airline_sentiment":"negative","airline":"United","text":"@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited"}
{"tweet_id":1.41058e-270,"airline_sentiment":"negative","airline":"United","text":"@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR"}
{"tweet_id":1.41057e-270,"airline_sentiment":"negative","airline":"United","text":"@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there"}
{"tweet_id":1.41054e-270,"airline_sentiment":"negative","airline":"United","text":"@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse"}
{"tweet_id":1.4105e-270,"airline_sentiment":"negative","airline":"United","text":"@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse"}
{"tweet_id":1.41029e-270,"airline_sentiment":"negative","airline":"United","text":"@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better"}
{"tweet_id":1.41028e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA1534 has now had 11 different departure times. Wtf. Make up your mind."}
{"tweet_id":1.41023e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence"}
{"tweet_id":1.41023e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you for following up!"}
{"tweet_id":1.41011e-270,"airline_sentiment":"positive","airline":"United","text":"@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you."}
{"tweet_id":1.40987e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?"}
{"tweet_id":1.40982e-270,"airline_sentiment":"negative","airline":"United","text":"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?"}
{"tweet_id":1.40967e-270,"airline_sentiment":"neutral","airline":"United","text":"@united If an award is no longer showing available could it possible become available again?"}
{"tweet_id":1.40954e-270,"airline_sentiment":"neutral","airline":"United","text":"@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin"}
{"tweet_id":1.4094e-270,"airline_sentiment":"neutral","airline":"United","text":"@United can you help me get from IAH to SFO earlier tonight?"}
{"tweet_id":1.40936e-270,"airline_sentiment":"negative","airline":"United","text":"@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit"}
{"tweet_id":1.4092e-270,"airline_sentiment":"negative","airline":"United","text":"@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!"}
{"tweet_id":1.40907e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!"}
{"tweet_id":1.40903e-270,"airline_sentiment":"negative","airline":"United","text":"@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing"}
{"tweet_id":1.40902e-270,"airline_sentiment":"negative","airline":"United","text":"@united How about free wifi when your flights delayed? Only 20 mins allowed!"}
{"tweet_id":1.40896e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I did. they told us the wrong carousel number."}
{"tweet_id":1.40896e-270,"airline_sentiment":"neutral","airline":"United","text":"@united no thanks"}
{"tweet_id":1.40877e-270,"airline_sentiment":"negative","airline":"United","text":"@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies"}
{"tweet_id":1.40852e-270,"airline_sentiment":"negative","airline":"United","text":"@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston"}
{"tweet_id":1.40846e-270,"airline_sentiment":"negative","airline":"United","text":"@united why do you hate your passengers?"}
{"tweet_id":1.40836e-270,"airline_sentiment":"negative","airline":"United","text":"@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance"}
{"tweet_id":1.4083e-270,"airline_sentiment":"negative","airline":"United","text":".@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good."}
{"tweet_id":1.40811e-270,"airline_sentiment":"negative","airline":"United","text":"@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR"}
{"tweet_id":1.4081e-270,"airline_sentiment":"negative","airline":"United","text":"@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw."}
{"tweet_id":1.40799e-270,"airline_sentiment":"negative","airline":"United","text":"@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!"}
{"tweet_id":1.40799e-270,"airline_sentiment":"negative","airline":"United","text":"@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location"}
{"tweet_id":1.40782e-270,"airline_sentiment":"neutral","airline":"United","text":"@united #LAX #sunrise UAL212 LAX-JFK"}
{"tweet_id":1.40773e-270,"airline_sentiment":"neutral","airline":"United","text":"@united ...would be on the next flight to Hayden/steamboat"}
{"tweet_id":1.40771e-270,"airline_sentiment":"negative","airline":"United","text":"@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on"}
{"tweet_id":1.40755e-270,"airline_sentiment":"negative","airline":"United","text":"@united, there is no good word for describing how angry and pissed off of a customer you have made me."}
{"tweet_id":1.40753e-270,"airline_sentiment":"negative","airline":"United","text":"@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines"}
{"tweet_id":1.40749e-270,"airline_sentiment":"positive","airline":"United","text":"@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN"}
{"tweet_id":1.40747e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!"}
{"tweet_id":1.40744e-270,"airline_sentiment":"negative","airline":"United","text":"@united false."}
{"tweet_id":1.4073e-270,"airline_sentiment":"negative","airline":"United","text":"@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all."}
{"tweet_id":1.4073e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks, it was my first time in a United lounge and felt welcomed."}
{"tweet_id":1.40728e-270,"airline_sentiment":"negative","airline":"United","text":".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim"}
{"tweet_id":1.40719e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Good evening, UA. Can you assist with an issue via DM?"}
{"tweet_id":1.4071e-270,"airline_sentiment":"negative","airline":"United","text":"@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots."}
{"tweet_id":1.40706e-270,"airline_sentiment":"negative","airline":"United","text":"@united 100. % failure in 2015 #UnitedAirlines"}
{"tweet_id":1.40699e-270,"airline_sentiment":"positive","airline":"United","text":"@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk"}
{"tweet_id":1.40699e-270,"airline_sentiment":"negative","airline":"United","text":"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines"}
{"tweet_id":1.40697e-270,"airline_sentiment":"negative","airline":"United","text":"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays."}
{"tweet_id":1.40681e-270,"airline_sentiment":"negative","airline":"United","text":"@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever"}
{"tweet_id":1.4067e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅"}
{"tweet_id":1.40654e-270,"airline_sentiment":"negative","airline":"United","text":"@united but we are on All Nippon now (booked by United to replace the one we missed)."}
{"tweet_id":1.40637e-270,"airline_sentiment":"negative","airline":"United","text":"@united what is this subtlety gate changes? Are you kidding with me?"}
{"tweet_id":1.40636e-270,"airline_sentiment":"negative","airline":"United","text":"@united been good 15yr \"\"friendly skies\"\" relationship. 2day agent told me I'm \"\"only Canadian\"\" and thus not good enough for military preboard"}
{"tweet_id":1.40631e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes was trying to upgrade my seat. Now there are no available spots"}
{"tweet_id":1.40629e-270,"airline_sentiment":"negative","airline":"United","text":"“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*"}
{"tweet_id":1.40628e-270,"airline_sentiment":"neutral","airline":"United","text":"“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince ."}
{"tweet_id":1.40627e-270,"airline_sentiment":"negative","airline":"United","text":"“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great."}
{"tweet_id":1.40627e-270,"airline_sentiment":"negative","airline":"United","text":".@united I think not. I'm not flying you again, if I can help it."}
{"tweet_id":1.40621e-270,"airline_sentiment":"positive","airline":"United","text":"@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service."}
{"tweet_id":1.40621e-270,"airline_sentiment":"negative","airline":"United","text":"@united  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever"}
{"tweet_id":1.40621e-270,"airline_sentiment":"negative","airline":"United","text":"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle."}
{"tweet_id":1.40619e-270,"airline_sentiment":"negative","airline":"United","text":"@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071"}
{"tweet_id":1.40617e-270,"airline_sentiment":"negative","airline":"United","text":".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?"}
{"tweet_id":1.40614e-270,"airline_sentiment":"negative","airline":"United","text":"@united you always surprise me with the awfulness of your airline. You guys suck. #worst"}
{"tweet_id":1.40596e-270,"airline_sentiment":"negative","airline":"United","text":"@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD"}
{"tweet_id":1.40596e-270,"airline_sentiment":"positive","airline":"United","text":"@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen."}
{"tweet_id":1.4059e-270,"airline_sentiment":"positive","airline":"United","text":"@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure"}
{"tweet_id":1.40589e-270,"airline_sentiment":"negative","airline":"United","text":"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people."}
{"tweet_id":1.40588e-270,"airline_sentiment":"positive","airline":"United","text":"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all"}
{"tweet_id":1.40585e-270,"airline_sentiment":"negative","airline":"United","text":"@united customer service what's That???"}
{"tweet_id":1.40578e-270,"airline_sentiment":"negative","airline":"United","text":"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline"}
{"tweet_id":1.40578e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago  \nFAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A"}
{"tweet_id":1.40565e-270,"airline_sentiment":"negative","airline":"United","text":"@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!"}
{"tweet_id":1.4056e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's what you have said for years, you are losing customers!!!!!!"}
{"tweet_id":1.40551e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!"}
{"tweet_id":1.40538e-270,"airline_sentiment":"negative","airline":"United","text":"@united. Once again your lack of customer centricity us astounding"}
{"tweet_id":1.40533e-270,"airline_sentiment":"negative","airline":"United","text":"@united now this http://t.co/uygeW2Nosr"}
{"tweet_id":1.40528e-270,"airline_sentiment":"negative","airline":"United","text":"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles"}
{"tweet_id":1.40518e-270,"airline_sentiment":"positive","airline":"United","text":"@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough."}
{"tweet_id":1.40509e-270,"airline_sentiment":"negative","airline":"United","text":"@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off"}
{"tweet_id":1.40503e-270,"airline_sentiment":"positive","airline":"United","text":"@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ"}
{"tweet_id":1.40501e-270,"airline_sentiment":"negative","airline":"United","text":"@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!"}
{"tweet_id":1.40496e-270,"airline_sentiment":"negative","airline":"United","text":". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines"}
{"tweet_id":1.4049e-270,"airline_sentiment":"negative","airline":"United","text":"@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!"}
{"tweet_id":1.40489e-270,"airline_sentiment":"negative","airline":"United","text":"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!"}
{"tweet_id":1.40484e-270,"airline_sentiment":"neutral","airline":"United","text":"@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?"}
{"tweet_id":1.40482e-270,"airline_sentiment":"negative","airline":"United","text":"@united no, we still have not heard anything from anyone at @united or the @ErieAirport"}
{"tweet_id":1.40475e-270,"airline_sentiment":"negative","airline":"United","text":"@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card."}
{"tweet_id":1.40474e-270,"airline_sentiment":"negative","airline":"United","text":"@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage"}
{"tweet_id":1.40472e-270,"airline_sentiment":"negative","airline":"United","text":"@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!"}
{"tweet_id":1.40457e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I'll let you know week after next when I do another coast-coast RT again."}
{"tweet_id":1.40436e-270,"airline_sentiment":"negative","airline":"United","text":"@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags"}
{"tweet_id":1.40434e-270,"airline_sentiment":"negative","airline":"United","text":"@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??"}
{"tweet_id":1.40429e-270,"airline_sentiment":"negative","airline":"United","text":"@United​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status."}
{"tweet_id":1.40414e-270,"airline_sentiment":"positive","airline":"United","text":"@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise"}
{"tweet_id":1.40411e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade."}
{"tweet_id":1.40405e-270,"airline_sentiment":"positive","airline":"United","text":"@united I trust you enough to put my coat in my checked bag!"}
{"tweet_id":1.40404e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed"}
{"tweet_id":1.40403e-270,"airline_sentiment":"negative","airline":"United","text":"@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight"}
{"tweet_id":1.40403e-270,"airline_sentiment":"negative","airline":"United","text":"@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately."}
{"tweet_id":1.404e-270,"airline_sentiment":"positive","airline":"United","text":"@united finally made it to rep, who solved my problem."}
{"tweet_id":1.40384e-270,"airline_sentiment":"negative","airline":"United","text":"@united you guys are complete ass"}
{"tweet_id":1.40382e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!"}
{"tweet_id":1.40379e-270,"airline_sentiment":"negative","airline":"United","text":"@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT."}
{"tweet_id":1.40376e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!"}
{"tweet_id":1.40366e-270,"airline_sentiment":"neutral","airline":"United","text":"@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?"}
{"tweet_id":1.40362e-270,"airline_sentiment":"negative","airline":"United","text":"@united - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids."}
{"tweet_id":1.40353e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight"}
{"tweet_id":1.40351e-270,"airline_sentiment":"neutral","airline":"United","text":"@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar"}
{"tweet_id":1.40336e-270,"airline_sentiment":"positive","airline":"United","text":"@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!"}
{"tweet_id":1.4033e-270,"airline_sentiment":"negative","airline":"United","text":"@united have you read your own same day travel change policy?"}
{"tweet_id":1.4032e-270,"airline_sentiment":"negative","airline":"United","text":"@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k"}
{"tweet_id":1.40319e-270,"airline_sentiment":"neutral","airline":"United","text":"@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits."}
{"tweet_id":1.40316e-270,"airline_sentiment":"positive","airline":"United","text":"@united nope all set. Thx for checking."}
{"tweet_id":1.40312e-270,"airline_sentiment":"neutral","airline":"United","text":"@united +the plane."}
{"tweet_id":1.40311e-270,"airline_sentiment":"negative","airline":"United","text":"@united my flight was already Cancelled Flightled this morning because of a \"\"snow storm in Denver\"\". And now I'm in DC waiting for a pilot to get on+"}
{"tweet_id":1.40305e-270,"airline_sentiment":"negative","airline":"United","text":"@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks"}
{"tweet_id":1.40298e-270,"airline_sentiment":"negative","airline":"United","text":"@united the most frustrating flying experience. One continuous \"\"I dunno what time you will leave today. \"\". Dunno?! That's code for ...?"}
{"tweet_id":1.40286e-270,"airline_sentiment":"positive","airline":"United","text":"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos."}
{"tweet_id":1.40281e-270,"airline_sentiment":"negative","airline":"United","text":"@united has an United flight ever been on time. #americanisbetter"}
{"tweet_id":1.40276e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster"}
{"tweet_id":1.40273e-270,"airline_sentiment":"negative","airline":"United","text":"@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!"}
{"tweet_id":1.40254e-270,"airline_sentiment":"negative","airline":"United","text":"@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!"}
{"tweet_id":1.40243e-270,"airline_sentiment":"negative","airline":"United","text":"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor."}
{"tweet_id":1.40239e-270,"airline_sentiment":"negative","airline":"United","text":"@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled"}
{"tweet_id":1.40229e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight from san fransico to jfk was evacuated why?"}
{"tweet_id":1.40206e-270,"airline_sentiment":"negative","airline":"United","text":"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending"}
{"tweet_id":1.40205e-270,"airline_sentiment":"negative","airline":"United","text":"@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!"}
{"tweet_id":1.40201e-270,"airline_sentiment":"negative","airline":"United","text":"@united ... I want my bag off flight 1142, what do I do now?"}
{"tweet_id":1.40192e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime"}
{"tweet_id":1.40192e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks"}
{"tweet_id":1.40182e-270,"airline_sentiment":"negative","airline":"United","text":"@united I hope you lose the next govt contract"}
{"tweet_id":1.40181e-270,"airline_sentiment":"negative","airline":"United","text":"@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux"}
{"tweet_id":1.4018e-270,"airline_sentiment":"negative","airline":"United","text":"@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!"}
{"tweet_id":1.40175e-270,"airline_sentiment":"negative","airline":"United","text":"@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show"}
{"tweet_id":1.40173e-270,"airline_sentiment":"negative","airline":"United","text":"@united ridiculous! I have to be refunded whenever I get at my final destination or not!"}
{"tweet_id":1.40163e-270,"airline_sentiment":"negative","airline":"United","text":"@united stay more than 24h traveling ans sleeping on the airports floor"}
{"tweet_id":1.40163e-270,"airline_sentiment":"negative","airline":"United","text":"@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing"}
{"tweet_id":1.40158e-270,"airline_sentiment":"negative","airline":"United","text":"@united seriously. This is just complete bs."}
{"tweet_id":1.40156e-270,"airline_sentiment":"negative","airline":"United","text":"@united, we've been waiting for over an hour for our luggage- what gives?"}
{"tweet_id":1.40156e-270,"airline_sentiment":"negative","airline":"United","text":"@united the costumer services here at Denver Intl Airport is ridiculous bad!"}
{"tweet_id":1.40155e-270,"airline_sentiment":"negative","airline":"United","text":"@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks"}
{"tweet_id":1.40152e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have proof that my situation now is due to company mistake"}
{"tweet_id":1.40149e-270,"airline_sentiment":"negative","airline":"United","text":"@united ouch not fair"}
{"tweet_id":1.40149e-270,"airline_sentiment":"negative","airline":"United","text":"@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer"}
{"tweet_id":1.40148e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling"}
{"tweet_id":1.4014e-270,"airline_sentiment":"negative","airline":"United","text":"@united if I miss the #Oscars I'll never fly united again"}
{"tweet_id":1.40137e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy"}
{"tweet_id":1.40121e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight delayed...again...every time. \"\"Maintenance issues\"\""}
{"tweet_id":1.4012e-270,"airline_sentiment":"positive","airline":"United","text":"@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work."}
{"tweet_id":1.40111e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned"}
{"tweet_id":1.40111e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I'll be calling tomorrow"}
{"tweet_id":1.4011e-270,"airline_sentiment":"negative","airline":"United","text":"@united and I was denied an upgrade because of catering issues??? #poorservice"}
{"tweet_id":1.40109e-270,"airline_sentiment":"negative","airline":"United","text":"@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!"}
{"tweet_id":1.40106e-270,"airline_sentiment":"negative","airline":"United","text":"@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email."}
{"tweet_id":1.40102e-270,"airline_sentiment":"negative","airline":"United","text":"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️"}
{"tweet_id":1.40097e-270,"airline_sentiment":"negative","airline":"United","text":"@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information."}
{"tweet_id":1.40081e-270,"airline_sentiment":"neutral","airline":"United","text":"@united...do you still have flat tire policy.  Shuttle broke down on way to ORD.  Will probably miss the 425pm to CLE...Help please!!"}
{"tweet_id":1.40081e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ"}
{"tweet_id":1.40072e-270,"airline_sentiment":"positive","airline":"United","text":"@united thx off the response, finally got through the 45 min wait and talked to someone."}
{"tweet_id":1.40061e-270,"airline_sentiment":"negative","airline":"United","text":"@united so unhelpful... http://t.co/vBfIeo2qJC"}
{"tweet_id":1.4006e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again"}
{"tweet_id":1.40047e-270,"airline_sentiment":"negative","airline":"United","text":"@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l"}
{"tweet_id":1.40037e-270,"airline_sentiment":"negative","airline":"United","text":"@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made"}
{"tweet_id":1.40037e-270,"airline_sentiment":"negative","airline":"United","text":"@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation"}
{"tweet_id":1.40031e-270,"airline_sentiment":"negative","airline":"United","text":"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules."}
{"tweet_id":1.40025e-270,"airline_sentiment":"negative","airline":"United","text":"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space."}
{"tweet_id":1.39981e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Okay, just requested to follow."}
{"tweet_id":1.3998e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated"}
{"tweet_id":1.39961e-270,"airline_sentiment":"neutral","airline":"United","text":"@united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!"}
{"tweet_id":1.39956e-270,"airline_sentiment":"negative","airline":"United","text":"@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable."}
{"tweet_id":1.39939e-270,"airline_sentiment":"negative","airline":"United","text":"@united stuck in YYZ because staff took a break? Not happy 1K...."}
{"tweet_id":1.39939e-270,"airline_sentiment":"negative","airline":"United","text":"@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now."}
{"tweet_id":1.39936e-270,"airline_sentiment":"negative","airline":"United","text":"@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame.."}
{"tweet_id":1.39934e-270,"airline_sentiment":"negative","airline":"United","text":"@united agent, \"\"You should use the bathroom before boarding.. Toilets onboard are full.\"\" Oh you can expected a strongly worded email FUnited"}
{"tweet_id":1.39927e-270,"airline_sentiment":"negative","airline":"United","text":"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks."}
{"tweet_id":1.39897e-270,"airline_sentiment":"negative","airline":"United","text":"@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car."}
{"tweet_id":1.39879e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means."}
{"tweet_id":1.39878e-270,"airline_sentiment":"negative","airline":"United","text":"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update."}
{"tweet_id":1.39877e-270,"airline_sentiment":"negative","airline":"United","text":"@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?"}
{"tweet_id":1.39857e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge."}
{"tweet_id":1.39853e-270,"airline_sentiment":"neutral","airline":"United","text":"@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?"}
{"tweet_id":1.3985e-270,"airline_sentiment":"negative","airline":"United","text":"@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO."}
{"tweet_id":1.39834e-270,"airline_sentiment":"negative","airline":"United","text":"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me"}
{"tweet_id":1.39829e-270,"airline_sentiment":"negative","airline":"United","text":"@United is offering to reroute my SFO flight to LAX. Might be geography class time."}
{"tweet_id":1.3982e-270,"airline_sentiment":"negative","airline":"United","text":"@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer"}
{"tweet_id":1.39815e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport"}
{"tweet_id":1.39812e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car."}
{"tweet_id":1.39746e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst"}
{"tweet_id":1.39737e-270,"airline_sentiment":"negative","airline":"United","text":"@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable"}
{"tweet_id":1.39731e-270,"airline_sentiment":"negative","airline":"United","text":"@united missing my amazing us bank work conference, not ok.  What do I do now?????"}
{"tweet_id":1.3972e-270,"airline_sentiment":"negative","airline":"United","text":"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !"}
{"tweet_id":1.39714e-270,"airline_sentiment":"negative","airline":"United","text":"@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight"}
{"tweet_id":1.39712e-270,"airline_sentiment":"negative","airline":"United","text":"@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow."}
{"tweet_id":1.39711e-270,"airline_sentiment":"positive","airline":"United","text":"@united this is why I fly @SouthwestAir ... Never have any issues"}
{"tweet_id":1.39703e-270,"airline_sentiment":"negative","airline":"United","text":"@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed"}
{"tweet_id":1.39682e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing."}
{"tweet_id":1.3967e-270,"airline_sentiment":"positive","airline":"United","text":"@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!"}
{"tweet_id":1.39652e-270,"airline_sentiment":"negative","airline":"United","text":"@united trying to check in for tomorrow's flight. website keeps timing out. what's up?"}
{"tweet_id":1.39652e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc"}
{"tweet_id":1.39624e-270,"airline_sentiment":"negative","airline":"United","text":"@United says we had a weather delay in #YXE this morning. The \"\"weather\"\" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx"}
{"tweet_id":1.39597e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week."}
{"tweet_id":1.39589e-270,"airline_sentiment":"negative","airline":"United","text":"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol"}
{"tweet_id":1.39585e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight"}
{"tweet_id":1.39583e-270,"airline_sentiment":"neutral","airline":"United","text":"@united in fact he received my boarding pass"}
{"tweet_id":1.39577e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8"}
{"tweet_id":1.39577e-270,"airline_sentiment":"negative","airline":"United","text":"“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved"}
{"tweet_id":1.39573e-270,"airline_sentiment":"neutral","airline":"United","text":"@united You must follow me in order for me to send you a direct message if that is what you meant."}
{"tweet_id":1.39545e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I don't know what DM the confirmation number means."}
{"tweet_id":1.39539e-270,"airline_sentiment":"negative","airline":"United","text":"@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?"}
{"tweet_id":1.39539e-270,"airline_sentiment":"neutral","airline":"United","text":"@united What does DM the confirmation @ mean???"}
{"tweet_id":1.39531e-270,"airline_sentiment":"negative","airline":"United","text":"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!"}
{"tweet_id":1.39528e-270,"airline_sentiment":"negative","airline":"United","text":"@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :("}
{"tweet_id":1.39503e-270,"airline_sentiment":"negative","airline":"United","text":"@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries"}
{"tweet_id":1.39502e-270,"airline_sentiment":"negative","airline":"United","text":"@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time."}
{"tweet_id":1.39496e-270,"airline_sentiment":"negative","airline":"United","text":"@united \n\nThere must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations."}
{"tweet_id":1.39494e-270,"airline_sentiment":"negative","airline":"United","text":"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service."}
{"tweet_id":1.39468e-270,"airline_sentiment":"negative","airline":"United","text":"@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed"}
{"tweet_id":1.39466e-270,"airline_sentiment":"negative","airline":"United","text":"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff"}
{"tweet_id":1.39462e-270,"airline_sentiment":"negative","airline":"United","text":"@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good."}
{"tweet_id":1.39431e-270,"airline_sentiment":"negative","airline":"United","text":"@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN"}
{"tweet_id":1.39428e-270,"airline_sentiment":"negative","airline":"United","text":"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me.  Great 1K service 👎"}
{"tweet_id":1.39424e-270,"airline_sentiment":"negative","airline":"United","text":"@united you guys are gay"}
{"tweet_id":1.39415e-270,"airline_sentiment":"negative","airline":"United","text":"@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday"}
{"tweet_id":1.39392e-270,"airline_sentiment":"negative","airline":"United","text":"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!"}
{"tweet_id":1.39374e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks so much , my passport was recovered"}
{"tweet_id":1.39372e-270,"airline_sentiment":"negative","airline":"United","text":"@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k"}
{"tweet_id":1.39346e-270,"airline_sentiment":"neutral","airline":"United","text":"@united no thank you"}
{"tweet_id":1.39346e-270,"airline_sentiment":"negative","airline":"United","text":"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??"}
{"tweet_id":1.39338e-270,"airline_sentiment":"negative","airline":"United","text":"@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate"}
{"tweet_id":1.39336e-270,"airline_sentiment":"negative","airline":"United","text":"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?"}
{"tweet_id":1.39336e-270,"airline_sentiment":"negative","airline":"United","text":"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?"}
{"tweet_id":1.39331e-270,"airline_sentiment":"negative","airline":"United","text":"@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun"}
{"tweet_id":1.39323e-270,"airline_sentiment":"negative","airline":"United","text":"@united is by far the worst airline ever 😡😡"}
{"tweet_id":1.39321e-270,"airline_sentiment":"negative","airline":"United","text":"@united, no. Re-booked with American and United said they'd transfer our bags to them."}
{"tweet_id":1.3931e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better."}
{"tweet_id":1.39299e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed"}
{"tweet_id":1.3929e-270,"airline_sentiment":"negative","airline":"United","text":"@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess"}
{"tweet_id":1.39289e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?"}
{"tweet_id":1.39278e-270,"airline_sentiment":"negative","airline":"United","text":"@united more people would catch their flights if your attendants had more help!"}
{"tweet_id":1.39257e-270,"airline_sentiment":"negative","airline":"United","text":"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch"}
{"tweet_id":1.39256e-270,"airline_sentiment":"negative","airline":"United","text":"Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-/ #BadCustomerService"}
{"tweet_id":1.39219e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!"}
{"tweet_id":1.39207e-270,"airline_sentiment":"negative","airline":"United","text":"@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K"}
{"tweet_id":1.392e-270,"airline_sentiment":"negative","airline":"United","text":"@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks."}
{"tweet_id":1.39159e-270,"airline_sentiment":"negative","airline":"United","text":"@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid"}
{"tweet_id":1.39156e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?"}
{"tweet_id":1.39139e-270,"airline_sentiment":"negative","airline":"United","text":"@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I"}
{"tweet_id":1.39135e-270,"airline_sentiment":"negative","airline":"United","text":"@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to"}
{"tweet_id":1.39132e-270,"airline_sentiment":"neutral","airline":"United","text":"@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk"}
{"tweet_id":1.39131e-270,"airline_sentiment":"negative","airline":"United","text":"@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on"}
{"tweet_id":1.39122e-270,"airline_sentiment":"negative","airline":"United","text":"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649"}
{"tweet_id":1.39114e-270,"airline_sentiment":"negative","airline":"United","text":"@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed"}
{"tweet_id":1.39107e-270,"airline_sentiment":"negative","airline":"United","text":"@united I unfortunately didn't get her name :( she was not nice!"}
{"tweet_id":1.39104e-270,"airline_sentiment":"negative","airline":"United","text":"@united  what did you do with my seat. International connection. Seriously?"}
{"tweet_id":1.39086e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight."}
{"tweet_id":1.39083e-270,"airline_sentiment":"negative","airline":"United","text":"@united My bag is lost and I can't get ahold of anyone that can help"}
{"tweet_id":1.3908e-270,"airline_sentiment":"negative","airline":"United","text":"@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!"}
{"tweet_id":1.39073e-270,"airline_sentiment":"negative","airline":"United","text":"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a \"\"no show\"\""}
{"tweet_id":1.39062e-270,"airline_sentiment":"positive","airline":"United","text":"@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!"}
{"tweet_id":1.39043e-270,"airline_sentiment":"negative","airline":"United","text":"@united never flying United again! Worst experience ever"}
{"tweet_id":1.39043e-270,"airline_sentiment":"negative","airline":"United","text":"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went."}
{"tweet_id":1.39034e-270,"airline_sentiment":"neutral","airline":"United","text":"@united tried that. Cannot figure out where to go to get it."}
{"tweet_id":1.39033e-270,"airline_sentiment":"negative","airline":"United","text":"@united cannot direct message you you do not follow us. I want my luggage.  Please hep"}
{"tweet_id":1.39024e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Did you get your 757 Model?"}
{"tweet_id":1.3901e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable."}
{"tweet_id":1.38997e-270,"airline_sentiment":"negative","airline":"United","text":"@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service"}
{"tweet_id":1.38989e-270,"airline_sentiment":"negative","airline":"United","text":"@united direct messages not going through please help"}
{"tweet_id":1.38962e-270,"airline_sentiment":"neutral","airline":"United","text":"@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures"}
{"tweet_id":1.38957e-270,"airline_sentiment":"negative","airline":"United","text":"@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app"}
{"tweet_id":1.38956e-270,"airline_sentiment":"negative","airline":"United","text":"@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!"}
{"tweet_id":1.38942e-270,"airline_sentiment":"negative","airline":"United","text":"@united   Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a"}
{"tweet_id":1.38925e-270,"airline_sentiment":"positive","airline":"United","text":"@united will do. Just need to get CVG.... and my bag too. Thanks"}
{"tweet_id":1.38915e-270,"airline_sentiment":"negative","airline":"United","text":"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium."}
{"tweet_id":1.38906e-270,"airline_sentiment":"negative","airline":"United","text":"@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!"}
{"tweet_id":1.389e-270,"airline_sentiment":"neutral","airline":"United","text":"@united doesn't purchasing ticket with a united card give me priority boarding ?"}
{"tweet_id":1.38885e-270,"airline_sentiment":"negative","airline":"United","text":"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai"}
{"tweet_id":1.38882e-270,"airline_sentiment":"negative","airline":"United","text":"@united so what's the solution?"}
{"tweet_id":1.38865e-270,"airline_sentiment":"negative","airline":"United","text":"@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?"}
{"tweet_id":1.38864e-270,"airline_sentiment":"negative","airline":"United","text":"@united no. I need you to have more than 2 agents at check in."}
{"tweet_id":1.38844e-270,"airline_sentiment":"negative","airline":"United","text":"@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper"}
{"tweet_id":1.3883e-270,"airline_sentiment":"positive","airline":"United","text":"@united we got it, thanks."}
{"tweet_id":1.3881e-270,"airline_sentiment":"negative","airline":"United","text":"@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do.."}
{"tweet_id":1.3881e-270,"airline_sentiment":"positive","airline":"United","text":"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam"}
{"tweet_id":1.38805e-270,"airline_sentiment":"negative","airline":"United","text":"@united severely under staffed at Iah."}
{"tweet_id":1.38805e-270,"airline_sentiment":"positive","airline":"United","text":"@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again."}
{"tweet_id":1.38803e-270,"airline_sentiment":"negative","airline":"United","text":"@united this 2 hr delay is a vacation buzzkill"}
{"tweet_id":1.3878e-270,"airline_sentiment":"positive","airline":"United","text":"@united just touched down in Miami - not too far off , Nicely done united 👍"}
{"tweet_id":1.38751e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what's the status of flight 1008 Bogotá-Houston?"}
{"tweet_id":1.38728e-270,"airline_sentiment":"negative","airline":"United","text":"@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1"}
{"tweet_id":1.38718e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?"}
{"tweet_id":1.38716e-270,"airline_sentiment":"negative","airline":"United","text":"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs"}
{"tweet_id":1.38708e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues"}
{"tweet_id":1.38666e-270,"airline_sentiment":"positive","airline":"United","text":"@united it was very comfortable, now waiting for our luggage"}
{"tweet_id":1.38659e-270,"airline_sentiment":"neutral","airline":"United","text":"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks."}
{"tweet_id":1.38626e-270,"airline_sentiment":"negative","airline":"United","text":"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming"}
{"tweet_id":1.38613e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you"}
{"tweet_id":1.38594e-270,"airline_sentiment":"positive","airline":"United","text":"@united finally got through and they were very helpful. Appreciate it!"}
{"tweet_id":1.38593e-270,"airline_sentiment":"neutral","airline":"United","text":"@united pls follow for DM"}
{"tweet_id":1.38591e-270,"airline_sentiment":"neutral","airline":"United","text":"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first."}
{"tweet_id":1.38591e-270,"airline_sentiment":"negative","airline":"United","text":"@united not for me.  I am on another Ua flight 2 gates down that was held 15 mins for cnx pax."}
{"tweet_id":1.38591e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you assign seats"}
{"tweet_id":1.38583e-270,"airline_sentiment":"negative","airline":"United","text":"“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer"}
{"tweet_id":1.38578e-270,"airline_sentiment":"negative","airline":"United","text":"@united not my luggage"}
{"tweet_id":1.38571e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's boarding time for ua3882 but no crewe"}
{"tweet_id":1.38571e-270,"airline_sentiment":"neutral","airline":"United","text":"@united just added one. Ty"}
{"tweet_id":1.3853e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow"}
{"tweet_id":1.38525e-270,"airline_sentiment":"neutral","airline":"United","text":"@united.  Pls hold UA2066 for 9 cnx pax frm UA6194.  All runners.  A 5 min hold will save 2 fam frm miscnx.  Pls. Twitter is watching."}
{"tweet_id":1.38512e-270,"airline_sentiment":"negative","airline":"United","text":"@united no way one person is working entire security checkpoint in EWR 🆖"}
{"tweet_id":1.38488e-270,"airline_sentiment":"positive","airline":"United","text":"@united THANK YOU!"}
{"tweet_id":1.3847e-270,"airline_sentiment":"negative","airline":"United","text":"@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF"}
{"tweet_id":1.38466e-270,"airline_sentiment":"negative","airline":"United","text":"@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?"}
{"tweet_id":1.38464e-270,"airline_sentiment":"negative","airline":"United","text":"@united oh I did. Was still lost. Your tracking system stinks as does the delivery system."}
{"tweet_id":1.38453e-270,"airline_sentiment":"negative","airline":"United","text":"@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL"}
{"tweet_id":1.3844e-270,"airline_sentiment":"neutral","airline":"United","text":"@united pls follow for DM."}
{"tweet_id":1.38397e-270,"airline_sentiment":"negative","airline":"United","text":"@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable"}
{"tweet_id":1.38397e-270,"airline_sentiment":"negative","airline":"United","text":"@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?"}
{"tweet_id":1.38384e-270,"airline_sentiment":"negative","airline":"United","text":"@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2"}
{"tweet_id":1.38371e-270,"airline_sentiment":"negative","airline":"United","text":"@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi"}
{"tweet_id":1.38369e-270,"airline_sentiment":"negative","airline":"United","text":"@united  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand"}
{"tweet_id":1.38361e-270,"airline_sentiment":"negative","airline":"United","text":"@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService"}
{"tweet_id":1.3833e-270,"airline_sentiment":"negative","airline":"United","text":"@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate"}
{"tweet_id":1.38323e-270,"airline_sentiment":"negative","airline":"United","text":"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting"}
{"tweet_id":1.38323e-270,"airline_sentiment":"negative","airline":"United","text":"@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag."}
{"tweet_id":1.38323e-270,"airline_sentiment":"positive","airline":"United","text":"@united worked out after all. Thanks for your immediate reply!!"}
{"tweet_id":1.3832e-270,"airline_sentiment":"negative","airline":"United","text":"@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain"}
{"tweet_id":1.38312e-270,"airline_sentiment":"neutral","airline":"United","text":"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin"}
{"tweet_id":1.38308e-270,"airline_sentiment":"negative","airline":"United","text":"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together"}
{"tweet_id":1.38302e-270,"airline_sentiment":"negative","airline":"United","text":"@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!"}
{"tweet_id":1.38291e-270,"airline_sentiment":"negative","airline":"United","text":"@united this customer service experience will be tweeted for quality assurance."}
{"tweet_id":1.38277e-270,"airline_sentiment":"negative","airline":"United","text":"@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!"}
{"tweet_id":1.38273e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!"}
{"tweet_id":1.38259e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you get me to okc from Sacramento today. Dfw is now closed"}
{"tweet_id":1.38246e-270,"airline_sentiment":"negative","airline":"United","text":"@united any chance you could help rebook?? My flight Cancelled Flightled"}
{"tweet_id":1.38239e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of \"\"pilots haven't arrived yet\"\" announcements."}
{"tweet_id":1.38229e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Yes. To Boston. I was going to Providence."}
{"tweet_id":1.38214e-270,"airline_sentiment":"negative","airline":"United","text":"@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws"}
{"tweet_id":1.38203e-270,"airline_sentiment":"neutral","airline":"United","text":"@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check."}
{"tweet_id":1.38201e-270,"airline_sentiment":"neutral","airline":"United","text":"@united same day flights"}
{"tweet_id":1.382e-270,"airline_sentiment":"negative","airline":"United","text":"@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr"}
{"tweet_id":1.38199e-270,"airline_sentiment":"negative","airline":"United","text":"@United give me a direct number I can call regarding my lost baggage immediately."}
{"tweet_id":1.38192e-270,"airline_sentiment":"negative","airline":"United","text":"@united involuntarily bumped your passenger and can't guarantee them another flight for three days!"}
{"tweet_id":1.38191e-270,"airline_sentiment":"negative","airline":"United","text":"@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've"}
{"tweet_id":1.38152e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!"}
{"tweet_id":1.38143e-270,"airline_sentiment":"negative","airline":"United","text":".@united Our newest delay, right now http://t.co/96fTLZWtvO"}
{"tweet_id":1.38139e-270,"airline_sentiment":"negative","airline":"United","text":"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that \"\"really there are 3 not 4 seats\"\""}
{"tweet_id":1.3812e-270,"airline_sentiment":"negative","airline":"United","text":"@united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad"}
{"tweet_id":1.38114e-270,"airline_sentiment":"negative","airline":"United","text":"@united is a joke.  Lots of angry people at IAH this AM."}
{"tweet_id":1.3811e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I6EP18"}
{"tweet_id":1.38094e-270,"airline_sentiment":"negative","airline":"United","text":"@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)"}
{"tweet_id":1.38094e-270,"airline_sentiment":"negative","airline":"United","text":"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?"}
{"tweet_id":1.38086e-270,"airline_sentiment":"neutral","airline":"United","text":"@united DM'ed you"}
{"tweet_id":1.3808e-270,"airline_sentiment":"positive","airline":"United","text":"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back."}
{"tweet_id":1.3805e-270,"airline_sentiment":"neutral","airline":"United","text":"@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir"}
{"tweet_id":1.38042e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?"}
{"tweet_id":1.38018e-270,"airline_sentiment":"negative","airline":"United","text":"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?"}
{"tweet_id":1.38016e-270,"airline_sentiment":"negative","airline":"United","text":"@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight"}
{"tweet_id":1.38015e-270,"airline_sentiment":"negative","airline":"United","text":"@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K"}
{"tweet_id":1.38007e-270,"airline_sentiment":"negative","airline":"United","text":"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada"}
{"tweet_id":1.38005e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed."}
{"tweet_id":1.38002e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD"}
{"tweet_id":1.37999e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time"}
{"tweet_id":1.3798e-270,"airline_sentiment":"negative","airline":"United","text":"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here"}
{"tweet_id":1.37968e-270,"airline_sentiment":"negative","airline":"United","text":"@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail"}
{"tweet_id":1.37961e-270,"airline_sentiment":"negative","airline":"United","text":"@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel"}
{"tweet_id":1.37954e-270,"airline_sentiment":"negative","airline":"United","text":"@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!"}
{"tweet_id":1.37948e-270,"airline_sentiment":"neutral","airline":"United","text":"@united with about 25 people trying to get on flights"}
{"tweet_id":1.37946e-270,"airline_sentiment":"negative","airline":"United","text":"@united, more lies... http://t.co/BEqoTLNugc"}
{"tweet_id":1.37945e-270,"airline_sentiment":"negative","airline":"United","text":"@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line.."}
{"tweet_id":1.37941e-270,"airline_sentiment":"negative","airline":"United","text":"@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired"}
{"tweet_id":1.37939e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you"}
{"tweet_id":1.37934e-270,"airline_sentiment":"negative","airline":"United","text":"@united, I don't believe that you do.. http://t.co/7z3GqEBfK2"}
{"tweet_id":1.37925e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you change DKYDE6 to 4583>36 on 2/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled."}
{"tweet_id":1.37918e-270,"airline_sentiment":"negative","airline":"United","text":"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks"}
{"tweet_id":1.37908e-270,"airline_sentiment":"negative","airline":"United","text":"@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!"}
{"tweet_id":1.37878e-270,"airline_sentiment":"negative","airline":"United","text":"@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta"}
{"tweet_id":1.37838e-270,"airline_sentiment":"negative","airline":"United","text":"@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim."}
{"tweet_id":1.37829e-270,"airline_sentiment":"negative","airline":"United","text":"@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/"}
{"tweet_id":1.37825e-270,"airline_sentiment":"negative","airline":"United","text":"@united fuck you for not caring 😢"}
{"tweet_id":1.37815e-270,"airline_sentiment":"negative","airline":"United","text":"@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up."}
{"tweet_id":1.37802e-270,"airline_sentiment":"neutral","airline":"United","text":"@united question. Are departure times based off eastern central time or the time zone your actually in?"}
{"tweet_id":1.37799e-270,"airline_sentiment":"positive","airline":"United","text":"Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH"}
{"tweet_id":1.37791e-270,"airline_sentiment":"negative","airline":"United","text":"@united if you lost my belongings then BE HONEST!"}
{"tweet_id":1.37766e-270,"airline_sentiment":"negative","airline":"United","text":"@united Back at the Denver airport and ready for round two today. Ready to get home!"}
{"tweet_id":1.37764e-270,"airline_sentiment":"negative","airline":"United","text":"@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll"}
{"tweet_id":1.37751e-270,"airline_sentiment":"negative","airline":"United","text":"@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!"}
{"tweet_id":1.37742e-270,"airline_sentiment":"negative","airline":"United","text":"@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785"}
{"tweet_id":1.37742e-270,"airline_sentiment":"negative","airline":"United","text":"@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!"}
{"tweet_id":1.3774e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?"}
{"tweet_id":1.37738e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but..."}
{"tweet_id":1.37738e-270,"airline_sentiment":"negative","airline":"United","text":"@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!"}
{"tweet_id":1.37733e-270,"airline_sentiment":"negative","airline":"United","text":"@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?"}
{"tweet_id":1.37729e-270,"airline_sentiment":"negative","airline":"United","text":"@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!"}
{"tweet_id":1.37727e-270,"airline_sentiment":"negative","airline":"United","text":"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks"}
{"tweet_id":1.37721e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!"}
{"tweet_id":1.37717e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have never been mislead by a company as many times as I have this week by United Airlines!"}
{"tweet_id":1.37713e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would never fly United Airlines again!"}
{"tweet_id":1.37712e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am still in the airport waiting for my flight."}
{"tweet_id":1.37711e-270,"airline_sentiment":"negative","airline":"United","text":"@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!"}
{"tweet_id":1.377e-270,"airline_sentiment":"negative","airline":"United","text":"@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow"}
{"tweet_id":1.37673e-270,"airline_sentiment":"positive","airline":"United","text":"@united just did! Thank you!"}
{"tweet_id":1.37671e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you!"}
{"tweet_id":1.37658e-270,"airline_sentiment":"negative","airline":"United","text":"@united Cancelled Flights your flight then sends you an email saying \"\"think about your next flight...\"\" #customer #outrage http://t.co/KkwiwI97A4"}
{"tweet_id":1.37651e-270,"airline_sentiment":"negative","airline":"United","text":"@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers"}
{"tweet_id":1.37639e-270,"airline_sentiment":"negative","airline":"United","text":"@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!"}
{"tweet_id":1.37639e-270,"airline_sentiment":"neutral","airline":"United","text":"@united we need a new flight to Tucson"}
{"tweet_id":1.37609e-270,"airline_sentiment":"negative","airline":"United","text":"@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs."}
{"tweet_id":1.3759e-270,"airline_sentiment":"negative","airline":"United","text":"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better."}
{"tweet_id":1.37588e-270,"airline_sentiment":"negative","airline":"United","text":"@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY"}
{"tweet_id":1.37586e-270,"airline_sentiment":"negative","airline":"United","text":"@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?"}
{"tweet_id":1.37586e-270,"airline_sentiment":"negative","airline":"United","text":"@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta"}
{"tweet_id":1.37584e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day"}
{"tweet_id":1.37548e-270,"airline_sentiment":"positive","airline":"United","text":"@united I am - thank you!"}
{"tweet_id":1.37517e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491"}
{"tweet_id":1.37479e-270,"airline_sentiment":"negative","airline":"United","text":"@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta."}
{"tweet_id":1.37471e-270,"airline_sentiment":"negative","airline":"United","text":"@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool."}
{"tweet_id":1.37469e-270,"airline_sentiment":"neutral","airline":"United","text":"@united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?"}
{"tweet_id":1.37469e-270,"airline_sentiment":"negative","airline":"United","text":"@united overbooked by FIFTY people?!? the worst."}
{"tweet_id":1.37468e-270,"airline_sentiment":"negative","airline":"United","text":"@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is."}
{"tweet_id":1.37463e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would like to know what is the easiest way to get a refund."}
{"tweet_id":1.37451e-270,"airline_sentiment":"negative","airline":"United","text":"@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?"}
{"tweet_id":1.37449e-270,"airline_sentiment":"negative","airline":"United","text":"@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here"}
{"tweet_id":1.3742e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I just sent to you."}
{"tweet_id":1.37413e-270,"airline_sentiment":"negative","airline":"United","text":"@united your service need work - check out this Bush airport \"\"customer service line\"\" last nt #unitedagainstunited http://t.co/g00sAozgtv"}
{"tweet_id":1.37381e-270,"airline_sentiment":"negative","airline":"United","text":"@united you realize you've said this already. At least last time you asked if I needed \"\"help\"\""}
{"tweet_id":1.37381e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks.    This one was delayed an hour and a half prior to scheduled departure."}
{"tweet_id":1.37335e-270,"airline_sentiment":"negative","airline":"United","text":"@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp"}
{"tweet_id":1.37331e-270,"airline_sentiment":"negative","airline":"United","text":"@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold"}
{"tweet_id":1.37329e-270,"airline_sentiment":"negative","airline":"United","text":"@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting."}
{"tweet_id":1.37316e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you not get the first flight of the day off the ground on time?   #1531.  Let's go......."}
{"tweet_id":1.37302e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5"}
{"tweet_id":1.3727e-270,"airline_sentiment":"negative","airline":"United","text":"@united What does delayed due to Customer Service mean for UA761?"}
{"tweet_id":1.37266e-270,"airline_sentiment":"negative","airline":"United","text":"@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel"}
{"tweet_id":1.37256e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight #1 no luck on #standby"}
{"tweet_id":1.37245e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks."}
{"tweet_id":1.37235e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I tried.   We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes.  No resolution."}
{"tweet_id":1.37231e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm not sure it will have \"\"next time\"\"..."}
{"tweet_id":1.37207e-270,"airline_sentiment":"negative","airline":"United","text":"@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'"}
{"tweet_id":1.37189e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO"}
{"tweet_id":1.37171e-270,"airline_sentiment":"negative","airline":"United","text":"@united you a bish"}
{"tweet_id":1.37165e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Thanks!  Good to know."}
{"tweet_id":1.37152e-270,"airline_sentiment":"neutral","airline":"United","text":"@united okay. Thanks."}
{"tweet_id":1.37144e-270,"airline_sentiment":"negative","airline":"United","text":"@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage."}
{"tweet_id":1.37132e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Seat 14A, Flight UA895"}
{"tweet_id":1.37131e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is it on a flight now? Thanks for reply."}
{"tweet_id":1.37127e-270,"airline_sentiment":"negative","airline":"United","text":"@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited"}
{"tweet_id":1.37125e-270,"airline_sentiment":"neutral","airline":"United","text":"@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver."}
{"tweet_id":1.37119e-270,"airline_sentiment":"positive","airline":"United","text":"@united My bag reference ID number is IND43728M. Thanks for looking at it."}
{"tweet_id":1.37109e-270,"airline_sentiment":"positive","airline":"United","text":"@united one lady helping the 12 of us with luggage"}
{"tweet_id":1.37104e-270,"airline_sentiment":"negative","airline":"United","text":"@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???"}
{"tweet_id":1.3709e-270,"airline_sentiment":"positive","airline":"United","text":"@united met with agent. All taken care of. Thx for reply"}
{"tweet_id":1.37055e-270,"airline_sentiment":"positive","airline":"United","text":"@united @suntoshi I still like you united airlines"}
{"tweet_id":1.37053e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel"}
{"tweet_id":1.37036e-270,"airline_sentiment":"negative","airline":"United","text":"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD"}
{"tweet_id":1.37022e-270,"airline_sentiment":"neutral","airline":"United","text":"@united are you looking for European Flight attendants for Paris or Frankfurt?\n\nBest, \n\nFabrice"}
{"tweet_id":1.37021e-270,"airline_sentiment":"negative","airline":"United","text":"@united you Cancelled Flightled my flight without notification?"}
{"tweet_id":1.37006e-270,"airline_sentiment":"negative","airline":"United","text":"@united since I have an international connection at 9am, I'm hoping for the same thing!"}
{"tweet_id":1.36996e-270,"airline_sentiment":"neutral","airline":"United","text":"@united need help. Never got tickets. Conf #ggqzqd"}
{"tweet_id":1.36853e-270,"airline_sentiment":"neutral","airline":"United","text":"@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)"}
{"tweet_id":1.36845e-270,"airline_sentiment":"negative","airline":"United","text":"@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room"}
{"tweet_id":1.36819e-270,"airline_sentiment":"negative","airline":"United","text":"@united  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?"}
{"tweet_id":1.36804e-270,"airline_sentiment":"neutral","airline":"United","text":"Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til \"\"U\"\" are the only \"\"U\"\" in the sky. #NewAmericanStinks"}
{"tweet_id":1.36801e-270,"airline_sentiment":"negative","airline":"United","text":"@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?"}
{"tweet_id":1.3675e-270,"airline_sentiment":"negative","airline":"United","text":"@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M"}
{"tweet_id":1.36727e-270,"airline_sentiment":"negative","airline":"United","text":"@united I know that. Thanks for the standard reply."}
{"tweet_id":1.36698e-270,"airline_sentiment":"negative","airline":"United","text":"@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you"}
{"tweet_id":1.36693e-270,"airline_sentiment":"negative","airline":"United","text":"@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note."}
{"tweet_id":1.3667e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW"}
{"tweet_id":1.36629e-270,"airline_sentiment":"negative","airline":"United","text":"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports"}
{"tweet_id":1.36568e-270,"airline_sentiment":"negative","airline":"United","text":"@united no my concerns were not addressed"}
{"tweet_id":1.36506e-270,"airline_sentiment":"negative","airline":"United","text":"@united DUH and done. bag whereabouts unknown. Greeeaat"}
{"tweet_id":1.36493e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks"}
{"tweet_id":1.36483e-270,"airline_sentiment":"negative","airline":"United","text":"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA."}
{"tweet_id":1.36431e-270,"airline_sentiment":"negative","airline":"United","text":"@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?"}
{"tweet_id":1.36404e-270,"airline_sentiment":"negative","airline":"United","text":"Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?"}
{"tweet_id":1.36384e-270,"airline_sentiment":"negative","airline":"United","text":"@united you hung up on me again."}
{"tweet_id":1.36371e-270,"airline_sentiment":"negative","airline":"United","text":"@united your \"\"customer service\"\" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!"}
{"tweet_id":1.36364e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's disgusting and unconscionable the treatment I've received tonight."}
{"tweet_id":1.36359e-270,"airline_sentiment":"negative","airline":"United","text":"@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!"}
{"tweet_id":1.36289e-270,"airline_sentiment":"negative","airline":"United","text":"@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration."}
{"tweet_id":1.36244e-270,"airline_sentiment":"negative","airline":"United","text":"@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????"}
{"tweet_id":1.36207e-270,"airline_sentiment":"negative","airline":"United","text":".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it."}
{"tweet_id":1.36151e-270,"airline_sentiment":"negative","airline":"United","text":"@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best"}
{"tweet_id":1.36145e-270,"airline_sentiment":"negative","airline":"United","text":"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,"}
{"tweet_id":1.36138e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job"}
{"tweet_id":1.35988e-270,"airline_sentiment":"negative","airline":"United","text":"@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!"}
{"tweet_id":1.35968e-270,"airline_sentiment":"negative","airline":"United","text":"@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left."}
{"tweet_id":1.35941e-270,"airline_sentiment":"negative","airline":"United","text":"@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight."}
{"tweet_id":1.35938e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times."}
{"tweet_id":1.35932e-270,"airline_sentiment":"negative","airline":"United","text":"@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x."}
{"tweet_id":1.35899e-270,"airline_sentiment":"negative","airline":"United","text":"@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA"}
{"tweet_id":1.35878e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what's with the layover in Canada from the UA125? Is that scheduled?"}
{"tweet_id":1.35867e-270,"airline_sentiment":"negative","airline":"United","text":"@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence."}
{"tweet_id":1.35866e-270,"airline_sentiment":"negative","airline":"United","text":"@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?"}
{"tweet_id":1.35788e-270,"airline_sentiment":"negative","airline":"United","text":"@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550"}
{"tweet_id":1.35704e-270,"airline_sentiment":"negative","airline":"United","text":"@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!"}
{"tweet_id":1.35638e-270,"airline_sentiment":"negative","airline":"United","text":"@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets"}
{"tweet_id":1.35602e-270,"airline_sentiment":"negative","airline":"United","text":"@united where is our luggage"}
{"tweet_id":1.35567e-270,"airline_sentiment":"negative","airline":"United","text":"@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx"}
{"tweet_id":1.35558e-270,"airline_sentiment":"neutral","airline":"United","text":"@united all set. Figured it out at the baggage office!"}
{"tweet_id":1.35493e-270,"airline_sentiment":"negative","airline":"United","text":"@united screws up again...to be expected! NEVER AGAIN!"}
{"tweet_id":1.35458e-270,"airline_sentiment":"negative","airline":"United","text":"@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline..."}
{"tweet_id":1.35388e-270,"airline_sentiment":"positive","airline":"United","text":"@united Life goal: complete ✔️"}
{"tweet_id":1.3535e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here."}
{"tweet_id":1.35289e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me."}
{"tweet_id":1.35253e-270,"airline_sentiment":"negative","airline":"United","text":"@united That's called throwing \"\"loyalty\"\" out the window and trying to give less awards."}
{"tweet_id":1.35252e-270,"airline_sentiment":"negative","airline":"United","text":"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??"}
{"tweet_id":1.3525e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?"}
{"tweet_id":1.35244e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's not an apology. Say it."}
{"tweet_id":1.35211e-270,"airline_sentiment":"positive","airline":"United","text":"@united Just sent a DM. Thank you for the acknowledgment."}
{"tweet_id":1.35174e-270,"airline_sentiment":"neutral","airline":"United","text":"@united download jeokoo the American app for air travelers"}
{"tweet_id":1.35169e-270,"airline_sentiment":"negative","airline":"United","text":"@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?"}
{"tweet_id":1.35148e-270,"airline_sentiment":"negative","airline":"United","text":"@united no apology? Cool."}
{"tweet_id":1.35138e-270,"airline_sentiment":"negative","airline":"United","text":"@united you ask a lot of customers who  you routinely screw over. You know that, right?"}
{"tweet_id":1.35131e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are..."}
{"tweet_id":1.35124e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers...."}
{"tweet_id":1.35123e-270,"airline_sentiment":"negative","airline":"United","text":"@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain."}
{"tweet_id":1.35116e-270,"airline_sentiment":"negative","airline":"United","text":"@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime"}
{"tweet_id":1.35099e-270,"airline_sentiment":"negative","airline":"United","text":"@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool."}
{"tweet_id":1.35048e-270,"airline_sentiment":"negative","airline":"United","text":"@united we have tried to change our flight THREE times on the phone and got disconnected each time."}
{"tweet_id":1.35005e-270,"airline_sentiment":"negative","airline":"United","text":"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage"}
{"tweet_id":1.35003e-270,"airline_sentiment":"negative","airline":"United","text":"@united has been showing the same tone deaf video for all these years about how \"\"wifi is coming!\"\" Hah.Not before I leave. @VirginAmerica ftw"}
{"tweet_id":1.34997e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Can I get a follow? I fly with you for Christmas."}
{"tweet_id":1.34938e-270,"airline_sentiment":"negative","airline":"United","text":"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD"}
{"tweet_id":1.34919e-270,"airline_sentiment":"negative","airline":"United","text":"@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7"}
{"tweet_id":1.34906e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you! Much appreciation for your help."}
{"tweet_id":1.34905e-270,"airline_sentiment":"negative","airline":"United","text":"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?"}
{"tweet_id":1.34903e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed"}
{"tweet_id":1.3489e-270,"airline_sentiment":"negative","airline":"United","text":"@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr"}
{"tweet_id":1.34888e-270,"airline_sentiment":"negative","airline":"United","text":"@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo"}
{"tweet_id":1.34883e-270,"airline_sentiment":"negative","airline":"United","text":"@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable."}
{"tweet_id":1.34878e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Phone"}
{"tweet_id":1.34876e-270,"airline_sentiment":"negative","airline":"United","text":"@united Freakin\"\""}
{"tweet_id":1.34872e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Pick"}
{"tweet_id":1.3487e-270,"airline_sentiment":"negative","airline":"United","text":"@united Suck"}
{"tweet_id":1.34855e-270,"airline_sentiment":"negative","airline":"United","text":"@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD"}
{"tweet_id":1.34853e-270,"airline_sentiment":"negative","airline":"United","text":"@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane"}
{"tweet_id":1.34842e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please"}
{"tweet_id":1.34839e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm still trying to get things worked out and you have yet to respond back."}
{"tweet_id":1.34838e-270,"airline_sentiment":"negative","airline":"United","text":"@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #."}
{"tweet_id":1.34828e-270,"airline_sentiment":"negative","airline":"United","text":"@united 25 min hold has now progressed to over an hour...919-675-0985"}
{"tweet_id":1.3482e-270,"airline_sentiment":"negative","airline":"United","text":"@united YOU SUCK!"}
{"tweet_id":1.34812e-270,"airline_sentiment":"negative","airline":"United","text":"@united yo, you need a new website really badly. This day and age..."}
{"tweet_id":1.34811e-270,"airline_sentiment":"neutral","airline":"United","text":"@united if I was rebooked do I have to pick up my luggage?"}
{"tweet_id":1.34801e-270,"airline_sentiment":"negative","airline":"United","text":"@united how can u not have gate ready or gate agent for going on hour two"}
{"tweet_id":1.34788e-270,"airline_sentiment":"negative","airline":"United","text":"@united just DM'd"}
{"tweet_id":1.34779e-270,"airline_sentiment":"negative","airline":"United","text":"@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :("}
{"tweet_id":1.34776e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I am following - you need to follow me for DM?"}
{"tweet_id":1.34776e-270,"airline_sentiment":"negative","airline":"United","text":"@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min"}
{"tweet_id":1.34775e-270,"airline_sentiment":"negative","airline":"United","text":"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent."}
{"tweet_id":1.34744e-270,"airline_sentiment":"neutral","airline":"United","text":"@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead."}
{"tweet_id":1.34704e-270,"airline_sentiment":"negative","airline":"United","text":"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?"}
{"tweet_id":1.34689e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I went from Sacramento to Minneapolis at the end of October 2014 in business class."}
{"tweet_id":1.34662e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder."}
{"tweet_id":1.34656e-270,"airline_sentiment":"negative","airline":"United","text":"@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks"}
{"tweet_id":1.3465e-270,"airline_sentiment":"positive","airline":"United","text":"@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk"}
{"tweet_id":1.34576e-270,"airline_sentiment":"negative","airline":"United","text":"@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou"}
{"tweet_id":1.34552e-270,"airline_sentiment":"negative","airline":"United","text":"@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience"}
{"tweet_id":1.34523e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv"}
{"tweet_id":1.34518e-270,"airline_sentiment":"negative","airline":"United","text":"@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm"}
{"tweet_id":1.34497e-270,"airline_sentiment":"negative","airline":"United","text":"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available"}
{"tweet_id":1.34483e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I see several economy plus can you put us in those. We don't have to be seated together"}
{"tweet_id":1.34438e-270,"airline_sentiment":"positive","airline":"United","text":"@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)"}
{"tweet_id":1.34423e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http://t.co/G8DKa3Edhf"}
{"tweet_id":1.34423e-270,"airline_sentiment":"negative","airline":"United","text":"@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!"}
{"tweet_id":1.34408e-270,"airline_sentiment":"negative","airline":"United","text":"@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?"}
{"tweet_id":1.34385e-270,"airline_sentiment":"negative","airline":"United","text":"@United also ran out of water and refused service #costumerservice #legit #jk"}
{"tweet_id":1.34365e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have a question"}
{"tweet_id":1.34355e-270,"airline_sentiment":"negative","airline":"United","text":"@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney"}
{"tweet_id":1.34349e-270,"airline_sentiment":"negative","airline":"United","text":"@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?"}
{"tweet_id":1.34344e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I see two flights with two seats in the morning can we get on those"}
{"tweet_id":1.34335e-270,"airline_sentiment":"negative","airline":"United","text":"@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united"}
{"tweet_id":1.34325e-270,"airline_sentiment":"negative","airline":"United","text":"@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies"}
{"tweet_id":1.34304e-270,"airline_sentiment":"negative","airline":"United","text":"@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food."}
{"tweet_id":1.34302e-270,"airline_sentiment":"negative","airline":"United","text":"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards"}
{"tweet_id":1.34293e-270,"airline_sentiment":"neutral","airline":"United","text":"@united we will be at the airport first thing in the morning"}
{"tweet_id":1.34291e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat"}
{"tweet_id":1.34277e-270,"airline_sentiment":"negative","airline":"United","text":"@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter"}
{"tweet_id":1.34271e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Doesn't have to be same flight 2 and 2 will work also"}
{"tweet_id":1.34269e-270,"airline_sentiment":"negative","airline":"United","text":"@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan"}
{"tweet_id":1.34261e-270,"airline_sentiment":"negative","airline":"United","text":"@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed"}
{"tweet_id":1.34256e-270,"airline_sentiment":"negative","airline":"United","text":"@united please get me off this plane #UA57"}
{"tweet_id":1.34253e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go."}
{"tweet_id":1.34247e-270,"airline_sentiment":"neutral","airline":"United","text":"@united traveling with 3 young kids!! Chose our original flights for a reason."}
{"tweet_id":1.34246e-270,"airline_sentiment":"negative","airline":"United","text":"@united have since dropped to 2 layovers but still not acceptable."}
{"tweet_id":1.34245e-270,"airline_sentiment":"negative","airline":"United","text":"@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?"}
{"tweet_id":1.34244e-270,"airline_sentiment":"negative","airline":"United","text":"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed"}
{"tweet_id":1.34243e-270,"airline_sentiment":"negative","airline":"United","text":"@united not completely.  Our flight was changed in July but we never received notification."}
{"tweet_id":1.34229e-270,"airline_sentiment":"neutral","airline":"United","text":"@united are there any upgrades avail to get us all on the same flight"}
{"tweet_id":1.34213e-270,"airline_sentiment":"negative","airline":"United","text":"@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags"}
{"tweet_id":1.3421e-270,"airline_sentiment":"negative","airline":"United","text":"@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw"}
{"tweet_id":1.34206e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it."}
{"tweet_id":1.342e-270,"airline_sentiment":"positive","airline":"United","text":"@united so is that two seats avail so far for us."}
{"tweet_id":1.34194e-270,"airline_sentiment":"negative","airline":"United","text":"@united has once again earned a place as the worst airline in the business"}
{"tweet_id":1.34172e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?"}
{"tweet_id":1.34162e-270,"airline_sentiment":"negative","airline":"United","text":"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?"}
{"tweet_id":1.3414e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream."}
{"tweet_id":1.34122e-270,"airline_sentiment":"negative","airline":"United","text":"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff"}
{"tweet_id":1.34122e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight"}
{"tweet_id":1.34103e-270,"airline_sentiment":"negative","airline":"United","text":"@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for"}
{"tweet_id":1.341e-270,"airline_sentiment":"negative","airline":"United","text":"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much"}
{"tweet_id":1.34097e-270,"airline_sentiment":"neutral","airline":"United","text":"@united After all I have been through on this trip, can you get me on another airline home?"}
{"tweet_id":1.34093e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed."}
{"tweet_id":1.34092e-270,"airline_sentiment":"negative","airline":"United","text":"@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying"}
{"tweet_id":1.34081e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's 9:56, and the desk attendant stated we would \"\"sit awhile\"\" until given the all clear. Lack of communication seems to the norm."}
{"tweet_id":1.34078e-270,"airline_sentiment":"negative","airline":"United","text":"@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again .."}
{"tweet_id":1.34066e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'd really like to get off of this plane now."}
{"tweet_id":1.34065e-270,"airline_sentiment":"negative","airline":"United","text":"@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics"}
{"tweet_id":1.34052e-270,"airline_sentiment":"negative","airline":"United","text":"@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding."}
{"tweet_id":1.34039e-270,"airline_sentiment":"negative","airline":"United","text":"@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs"}
{"tweet_id":1.34038e-270,"airline_sentiment":"negative","airline":"United","text":"@united My contact stuff is in the bag and I'm legally blind. This is so messed up."}
{"tweet_id":1.34035e-270,"airline_sentiment":"negative","airline":"United","text":"@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days."}
{"tweet_id":1.34029e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!"}
{"tweet_id":1.34014e-270,"airline_sentiment":"negative","airline":"United","text":"@united Tell me that you're at least going to cover a room and get me out of here."}
{"tweet_id":1.34011e-270,"airline_sentiment":"negative","airline":"United","text":"@united OMG!!! you just bumped me off the last flight. Can this get any worse."}
{"tweet_id":1.33994e-270,"airline_sentiment":"negative","airline":"United","text":"@united Which just speaks to basically the worst designed web system ever."}
{"tweet_id":1.33991e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yeah, I tried that about 10 times for two different tickets, and it told me to \"\"Try again Late Flightr\"\"."}
{"tweet_id":1.33974e-270,"airline_sentiment":"negative","airline":"United","text":"@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks"}
{"tweet_id":1.33958e-270,"airline_sentiment":"neutral","airline":"United","text":"@united U blow"}
{"tweet_id":1.33946e-270,"airline_sentiment":"negative","airline":"United","text":"@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa"}
{"tweet_id":1.33931e-270,"airline_sentiment":"negative","airline":"United","text":"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!"}
{"tweet_id":1.33924e-270,"airline_sentiment":"negative","airline":"United","text":"@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick"}
{"tweet_id":1.3392e-270,"airline_sentiment":"negative","airline":"United","text":".@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage."}
{"tweet_id":1.33918e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what's the best way to get your tickets? Print off at home or go to check in desk?"}
{"tweet_id":1.33905e-270,"airline_sentiment":"negative","airline":"United","text":"@united Pay for my hotel.... I'm a broke student #help"}
{"tweet_id":1.33903e-270,"airline_sentiment":"negative","airline":"United","text":"@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help"}
{"tweet_id":1.3388e-270,"airline_sentiment":"negative","airline":"United","text":"@united what a nightmare!!  Both sides of my flights are a disaster!  At Houston getting attitude cuz I was sent to ticket counter"}
{"tweet_id":1.33866e-270,"airline_sentiment":"negative","airline":"United","text":"@united you're terrible."}
{"tweet_id":1.33852e-270,"airline_sentiment":"negative","airline":"United","text":"@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!"}
{"tweet_id":1.33851e-270,"airline_sentiment":"negative","airline":"United","text":"@united Anyone there? Did you read my DM?"}
{"tweet_id":1.33848e-270,"airline_sentiment":"positive","airline":"United","text":"@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!"}
{"tweet_id":1.33846e-270,"airline_sentiment":"negative","airline":"United","text":"@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out"}
{"tweet_id":1.33838e-270,"airline_sentiment":"negative","airline":"United","text":"@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim."}
{"tweet_id":1.33837e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc"}
{"tweet_id":1.33835e-270,"airline_sentiment":"negative","airline":"United","text":"@united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!"}
{"tweet_id":1.3382e-270,"airline_sentiment":"neutral","airline":"United","text":"@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL"}
{"tweet_id":1.33798e-270,"airline_sentiment":"negative","airline":"United","text":"@united nope I gave up - maybe they'll deliver it"}
{"tweet_id":1.33795e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks for the upgrade- please try to get my company to approve more business class travel."}
{"tweet_id":1.33795e-270,"airline_sentiment":"negative","airline":"United","text":"@united more and more delays! No CS help at all! No notifications!"}
{"tweet_id":1.33793e-270,"airline_sentiment":"negative","airline":"United","text":"@united and waiting"}
{"tweet_id":1.33784e-270,"airline_sentiment":"negative","airline":"United","text":"@united hoping there is a spare a/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts."}
{"tweet_id":1.33781e-270,"airline_sentiment":"positive","airline":"United","text":"@united Hubby made it by the skin of his teeth!   :)"}
{"tweet_id":1.33777e-270,"airline_sentiment":"negative","airline":"United","text":"@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight."}
{"tweet_id":1.33749e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution"}
{"tweet_id":1.33731e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the worst"}
{"tweet_id":1.33702e-270,"airline_sentiment":"negative","airline":"United","text":"@united still waiting"}
{"tweet_id":1.33673e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not"}
{"tweet_id":1.33673e-270,"airline_sentiment":"negative","airline":"United","text":"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH"}
{"tweet_id":1.33663e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?"}
{"tweet_id":1.33663e-270,"airline_sentiment":"negative","airline":"United","text":"@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue"}
{"tweet_id":1.3366e-270,"airline_sentiment":"negative","airline":"United","text":"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful."}
{"tweet_id":1.3365e-270,"airline_sentiment":"neutral","airline":"United","text":"@united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL."}
{"tweet_id":1.33643e-270,"airline_sentiment":"negative","airline":"United","text":"@united instead of be told when we board, we have to wait for the emails telling us about the delays."}
{"tweet_id":1.33632e-270,"airline_sentiment":"negative","airline":"United","text":"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight."}
{"tweet_id":1.33621e-270,"airline_sentiment":"neutral","airline":"United","text":"@united following"}
{"tweet_id":1.33621e-270,"airline_sentiment":"negative","airline":"United","text":"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would"}
{"tweet_id":1.33619e-270,"airline_sentiment":"neutral","airline":"United","text":"@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled"}
{"tweet_id":1.33608e-270,"airline_sentiment":"negative","airline":"United","text":"@united your baggage person told me to go through @AirCanada - they're handling my connecting flight."}
{"tweet_id":1.33605e-270,"airline_sentiment":"negative","airline":"United","text":"@united I sent a PM over two weeks ago and have heard nothing!  #horribleservice #unitedsucks"}
{"tweet_id":1.33596e-270,"airline_sentiment":"negative","airline":"United","text":"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta"}
{"tweet_id":1.33586e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you! Excited to be working with you guys!"}
{"tweet_id":1.3358e-270,"airline_sentiment":"neutral","airline":"United","text":"@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU"}
{"tweet_id":1.33564e-270,"airline_sentiment":"neutral","airline":"United","text":"@united It appears there are six flights to Calgary tomorrow is this correct?"}
{"tweet_id":1.33534e-270,"airline_sentiment":"negative","airline":"United","text":"@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems"}
{"tweet_id":1.33519e-270,"airline_sentiment":"negative","airline":"United","text":"@united yr team have me on hold for over an hour unhelpful Pls can you answer my question."}
{"tweet_id":1.33506e-270,"airline_sentiment":"negative","airline":"United","text":".@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines"}
{"tweet_id":1.33502e-270,"airline_sentiment":"neutral","airline":"United","text":"@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?"}
{"tweet_id":1.33502e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is there another airport closer to Calgary we can fly out of tomorrow."}
{"tweet_id":1.335e-270,"airline_sentiment":"negative","airline":"United","text":"@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice."}
{"tweet_id":1.3349e-270,"airline_sentiment":"negative","airline":"United","text":"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm."}
{"tweet_id":1.33489e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Yes. About an hour after landing."}
{"tweet_id":1.33484e-270,"airline_sentiment":"negative","airline":"United","text":"@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies"}
{"tweet_id":1.33468e-270,"airline_sentiment":"negative","airline":"United","text":"@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?"}
{"tweet_id":1.33457e-270,"airline_sentiment":"neutral","airline":"United","text":"@united On flight 1220 right now..."}
{"tweet_id":1.33451e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in"}
{"tweet_id":1.33437e-270,"airline_sentiment":"negative","airline":"United","text":"@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest"}
{"tweet_id":1.33435e-270,"airline_sentiment":"negative","airline":"United","text":"@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs."}
{"tweet_id":1.33421e-270,"airline_sentiment":"negative","airline":"United","text":"@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area"}
{"tweet_id":1.33421e-270,"airline_sentiment":"neutral","airline":"United","text":"@united hoping to get out earlier than 2/23 (only phone option) or assistance with hotel."}
{"tweet_id":1.33411e-270,"airline_sentiment":"negative","airline":"United","text":"@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!"}
{"tweet_id":1.33409e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service."}
{"tweet_id":1.33388e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines"}
{"tweet_id":1.3338e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!"}
{"tweet_id":1.33376e-270,"airline_sentiment":"negative","airline":"United","text":"@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks"}
{"tweet_id":1.33371e-270,"airline_sentiment":"negative","airline":"United","text":"@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave."}
{"tweet_id":1.33365e-270,"airline_sentiment":"negative","airline":"United","text":"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!"}
{"tweet_id":1.33354e-270,"airline_sentiment":"negative","airline":"United","text":"@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?"}
{"tweet_id":1.33328e-270,"airline_sentiment":"negative","airline":"United","text":"Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction."}
{"tweet_id":1.33321e-270,"airline_sentiment":"negative","airline":"United","text":"@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K."}
{"tweet_id":1.33307e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay."}
{"tweet_id":1.33307e-270,"airline_sentiment":"negative","airline":"United","text":"@united never again."}
{"tweet_id":1.33297e-270,"airline_sentiment":"positive","airline":"United","text":"@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR"}
{"tweet_id":1.33268e-270,"airline_sentiment":"neutral","airline":"United","text":"@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?"}
{"tweet_id":1.33237e-270,"airline_sentiment":"negative","airline":"United","text":"@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault."}
{"tweet_id":1.33229e-270,"airline_sentiment":"negative","airline":"United","text":"@united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest"}
{"tweet_id":1.33188e-270,"airline_sentiment":"negative","airline":"United","text":"@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint."}
{"tweet_id":1.33184e-270,"airline_sentiment":"positive","airline":"United","text":"@united that's great! pls let me know when u start!"}
{"tweet_id":1.33183e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @ehsanisMpowered lmfao"}
{"tweet_id":1.33181e-270,"airline_sentiment":"negative","airline":"United","text":"@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit."}
{"tweet_id":1.33165e-270,"airline_sentiment":"negative","airline":"United","text":"@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed"}
{"tweet_id":1.33133e-270,"airline_sentiment":"negative","airline":"United","text":"@united sucks."}
{"tweet_id":1.33111e-270,"airline_sentiment":"negative","airline":"United","text":"@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?"}
{"tweet_id":1.33108e-270,"airline_sentiment":"negative","airline":"United","text":"@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!"}
{"tweet_id":1.33101e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents."}
{"tweet_id":1.33084e-270,"airline_sentiment":"neutral","airline":"United","text":"@united where's the crew for ua748?"}
{"tweet_id":1.33076e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD"}
{"tweet_id":1.33051e-270,"airline_sentiment":"negative","airline":"United","text":"@united quality work going on here. http://t.co/9xbO5daKaK"}
{"tweet_id":1.33049e-270,"airline_sentiment":"negative","airline":"United","text":"@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed"}
{"tweet_id":1.33041e-270,"airline_sentiment":"negative","airline":"United","text":"@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline."}
{"tweet_id":1.33031e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent."}
{"tweet_id":1.33019e-270,"airline_sentiment":"negative","airline":"United","text":"@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious."}
{"tweet_id":1.33003e-270,"airline_sentiment":"positive","airline":"United","text":"@united I see. Thanks for explaining."}
{"tweet_id":1.32993e-270,"airline_sentiment":"negative","airline":"United","text":"@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212"}
{"tweet_id":1.32986e-270,"airline_sentiment":"negative","airline":"United","text":"@united If you follow me I will DM you my phone # which you can call."}
{"tweet_id":1.3298e-270,"airline_sentiment":"positive","airline":"United","text":"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me."}
{"tweet_id":1.32961e-270,"airline_sentiment":"positive","airline":"United","text":"@united Yes, they did. Must have fixed the broken ramp. Thanks!"}
{"tweet_id":1.32952e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline"}
{"tweet_id":1.32948e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks"}
{"tweet_id":1.32934e-270,"airline_sentiment":"neutral","airline":"United","text":"@united hey, I missed my outbound flight - can I still use my return ticket?"}
{"tweet_id":1.32932e-270,"airline_sentiment":"negative","airline":"United","text":"@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!"}
{"tweet_id":1.32932e-270,"airline_sentiment":"negative","airline":"United","text":"@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!"}
{"tweet_id":1.32931e-270,"airline_sentiment":"negative","airline":"United","text":"@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx"}
{"tweet_id":1.32922e-270,"airline_sentiment":"negative","airline":"United","text":"@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!"}
{"tweet_id":1.32918e-270,"airline_sentiment":"negative","airline":"United","text":"@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations."}
{"tweet_id":1.32914e-270,"airline_sentiment":"neutral","airline":"United","text":"@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz"}
{"tweet_id":1.32901e-270,"airline_sentiment":"negative","airline":"United","text":"@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?"}
{"tweet_id":1.3289e-270,"airline_sentiment":"negative","airline":"United","text":"@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x."}
{"tweet_id":1.32887e-270,"airline_sentiment":"neutral","airline":"United","text":"@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ..."}
{"tweet_id":1.32886e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?"}
{"tweet_id":1.32875e-270,"airline_sentiment":"negative","airline":"United","text":"@united you have a culture issue"}
{"tweet_id":1.32873e-270,"airline_sentiment":"negative","airline":"United","text":"@united rep wouldn't rebook. This is such a waste of time and poor communication"}
{"tweet_id":1.32867e-270,"airline_sentiment":"negative","airline":"United","text":"@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!"}
{"tweet_id":1.32858e-270,"airline_sentiment":"negative","airline":"United","text":"@united employees almost seem happy when delivery terrible customer service."}
{"tweet_id":1.3285e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can I get your service desk # at IAD?"}
{"tweet_id":1.32817e-270,"airline_sentiment":"negative","airline":"United","text":"@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather??  Backup planes??"}
{"tweet_id":1.32799e-270,"airline_sentiment":"positive","airline":"United","text":"@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!"}
{"tweet_id":1.32761e-270,"airline_sentiment":"negative","airline":"United","text":"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!"}
{"tweet_id":1.32711e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost"}
{"tweet_id":1.3271e-270,"airline_sentiment":"negative","airline":"United","text":"@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United"}
{"tweet_id":1.32707e-270,"airline_sentiment":"negative","airline":"United","text":"@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2"}
{"tweet_id":1.32663e-270,"airline_sentiment":"negative","airline":"United","text":"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?"}
{"tweet_id":1.32662e-270,"airline_sentiment":"neutral","airline":"United","text":"@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!"}
{"tweet_id":1.32649e-270,"airline_sentiment":"negative","airline":"United","text":"@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?"}
{"tweet_id":1.32645e-270,"airline_sentiment":"negative","airline":"United","text":"@united just filled it out. Hope someone responds before we book our next trip."}
{"tweet_id":1.32644e-270,"airline_sentiment":"negative","airline":"United","text":"@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke"}
{"tweet_id":1.32638e-270,"airline_sentiment":"negative","airline":"United","text":"@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint"}
{"tweet_id":1.3263e-270,"airline_sentiment":"neutral","airline":"United","text":"@united give me an email address and I'll send the actually screen shot to you."}
{"tweet_id":1.32629e-270,"airline_sentiment":"negative","airline":"United","text":"@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none"}
{"tweet_id":1.32626e-270,"airline_sentiment":"neutral","airline":"United","text":"@united also checked email you have on file for me and it is correct"}
{"tweet_id":1.32615e-270,"airline_sentiment":"negative","airline":"United","text":"@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing"}
{"tweet_id":1.32601e-270,"airline_sentiment":"negative","airline":"United","text":"@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor"}
{"tweet_id":1.32601e-270,"airline_sentiment":"negative","airline":"United","text":"@united how long does it take to get a response from your customer service about a complaint done through email?"}
{"tweet_id":1.32598e-270,"airline_sentiment":"negative","airline":"United","text":"@united no bag tagging, led to many people backing up the aisle to front with bags"}
{"tweet_id":1.32595e-270,"airline_sentiment":"negative","airline":"United","text":"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers"}
{"tweet_id":1.32592e-270,"airline_sentiment":"negative","airline":"United","text":"@united allowing passengers on my flight to block exit of plane"}
{"tweet_id":1.3259e-270,"airline_sentiment":"negative","airline":"United","text":"@united no wheelchairs"}
{"tweet_id":1.32589e-270,"airline_sentiment":"negative","airline":"United","text":"@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance"}
{"tweet_id":1.32587e-270,"airline_sentiment":"negative","airline":"United","text":"@united the nightmare continues... http://t.co/TsvgbrL15f"}
{"tweet_id":1.32584e-270,"airline_sentiment":"negative","airline":"United","text":"@united this team added 30 mins on turnaround"}
{"tweet_id":1.32575e-270,"airline_sentiment":"positive","airline":"United","text":"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations"}
{"tweet_id":1.32567e-270,"airline_sentiment":"negative","airline":"United","text":"@united call wait times are over 20 minutes and airport wait times are longer"}
{"tweet_id":1.32565e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks, we did."}
{"tweet_id":1.32564e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes, I've been waiting for four hours and no one has been able to help me."}
{"tweet_id":1.32561e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines"}
{"tweet_id":1.32555e-270,"airline_sentiment":"negative","airline":"United","text":"@united we are sitting on the runway for 2 hours! It is ridiculous!!"}
{"tweet_id":1.32545e-270,"airline_sentiment":"negative","airline":"United","text":"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt"}
{"tweet_id":1.32533e-270,"airline_sentiment":"negative","airline":"United","text":"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection"}
{"tweet_id":1.32532e-270,"airline_sentiment":"negative","airline":"United","text":"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?"}
{"tweet_id":1.32529e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW"}
{"tweet_id":1.32524e-270,"airline_sentiment":"negative","airline":"United","text":"@united please don't take my membership away :("}
{"tweet_id":1.32469e-270,"airline_sentiment":"negative","airline":"United","text":"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning."}
{"tweet_id":1.32468e-270,"airline_sentiment":"negative","airline":"United","text":"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!"}
{"tweet_id":1.32466e-270,"airline_sentiment":"neutral","airline":"United","text":"@united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF"}
{"tweet_id":1.32464e-270,"airline_sentiment":"negative","airline":"United","text":"@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?"}
{"tweet_id":1.32456e-270,"airline_sentiment":"positive","airline":"United","text":"@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!"}
{"tweet_id":1.32455e-270,"airline_sentiment":"negative","airline":"United","text":"@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”"}
{"tweet_id":1.32454e-270,"airline_sentiment":"negative","airline":"United","text":"@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L"}
{"tweet_id":1.3242e-270,"airline_sentiment":"positive","airline":"United","text":"So appreciated! @united"}
{"tweet_id":1.3241e-270,"airline_sentiment":"positive","airline":"United","text":"@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly."}
{"tweet_id":1.32397e-270,"airline_sentiment":"positive","airline":"United","text":"@united No problem just follow me back so I can! Thank you!"}
{"tweet_id":1.32396e-270,"airline_sentiment":"negative","airline":"United","text":"@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault"}
{"tweet_id":1.32392e-270,"airline_sentiment":"negative","airline":"United","text":"@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone"}
{"tweet_id":1.32392e-270,"airline_sentiment":"negative","airline":"United","text":"@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint."}
{"tweet_id":1.32386e-270,"airline_sentiment":"positive","airline":"United","text":"@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!"}
{"tweet_id":1.32385e-270,"airline_sentiment":"negative","airline":"United","text":"@united not sure why u call it customer care.  Should be customer we don't care"}
{"tweet_id":1.32381e-270,"airline_sentiment":"negative","airline":"United","text":"@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now."}
{"tweet_id":1.32374e-270,"airline_sentiment":"negative","airline":"United","text":"@united I fly @AmericanAir normally.  This doesn't happen to me with them.  I'll let your flyers provide their own feedback. Thank you."}
{"tweet_id":1.32373e-270,"airline_sentiment":"positive","airline":"United","text":"@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!"}
{"tweet_id":1.32355e-270,"airline_sentiment":"negative","airline":"United","text":"@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail"}
{"tweet_id":1.32346e-270,"airline_sentiment":"neutral","airline":"United","text":"@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw"}
{"tweet_id":1.32338e-270,"airline_sentiment":"positive","airline":"United","text":"@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out."}
{"tweet_id":1.32334e-270,"airline_sentiment":"negative","airline":"United","text":"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain"}
{"tweet_id":1.32329e-270,"airline_sentiment":"negative","airline":"United","text":"@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it."}
{"tweet_id":1.32297e-270,"airline_sentiment":"negative","airline":"United","text":"@united the worst customer service in Denver."}
{"tweet_id":1.32277e-270,"airline_sentiment":"negative","airline":"United","text":"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ"}
{"tweet_id":1.32275e-270,"airline_sentiment":"neutral","airline":"United","text":"@united So what's allowed or what's not allowed to be carried in my checked baggage?"}
{"tweet_id":1.32275e-270,"airline_sentiment":"negative","airline":"United","text":"@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse"}
{"tweet_id":1.32268e-270,"airline_sentiment":"negative","airline":"United","text":"@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals"}
{"tweet_id":1.32264e-270,"airline_sentiment":"negative","airline":"United","text":"@united No wonder the cabin is filthy. #badservice"}
{"tweet_id":1.32261e-270,"airline_sentiment":"negative","airline":"United","text":"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, \"\"not with my hands!\"\" #badservice"}
{"tweet_id":1.32256e-270,"airline_sentiment":"negative","airline":"United","text":"@united I need #United to be a better airline!!"}
{"tweet_id":1.32237e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me"}
{"tweet_id":1.32231e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I haven't booked yet, I'm asking before I book"}
{"tweet_id":1.3223e-270,"airline_sentiment":"positive","airline":"United","text":"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!"}
{"tweet_id":1.3223e-270,"airline_sentiment":"negative","airline":"United","text":"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice"}
{"tweet_id":1.32222e-270,"airline_sentiment":"negative","airline":"United","text":"@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!"}
{"tweet_id":1.32205e-270,"airline_sentiment":"positive","airline":"United","text":"@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx"}
{"tweet_id":1.32186e-270,"airline_sentiment":"neutral","airline":"United","text":"@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?"}
{"tweet_id":1.32172e-270,"airline_sentiment":"negative","airline":"United","text":"@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint."}
{"tweet_id":1.32164e-270,"airline_sentiment":"negative","airline":"United","text":"@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes"}
{"tweet_id":1.32148e-270,"airline_sentiment":"neutral","airline":"United","text":"@united correct?  What's correct?  Sorry I'm lost"}
{"tweet_id":1.32144e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's a crazy long form! You need something other than a video?"}
{"tweet_id":1.32131e-270,"airline_sentiment":"negative","airline":"United","text":"@united I hope not to see the same issue on my return flight tomorrow"}
{"tweet_id":1.3212e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight just Cancelled Flightled. This is ridiculous"}
{"tweet_id":1.32104e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I'm flying UA but *G with A3"}
{"tweet_id":1.32102e-270,"airline_sentiment":"negative","airline":"United","text":"@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins"}
{"tweet_id":1.32083e-270,"airline_sentiment":"neutral","airline":"United","text":"@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?"}
{"tweet_id":1.32073e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice."}
{"tweet_id":1.32051e-270,"airline_sentiment":"negative","airline":"United","text":"@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta"}
{"tweet_id":1.32049e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Home is Calgary can you get us there without the added expense of accommodations and meals."}
{"tweet_id":1.32047e-270,"airline_sentiment":"negative","airline":"United","text":"@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list."}
{"tweet_id":1.32044e-270,"airline_sentiment":"negative","airline":"United","text":"@united @nathankillam or your staff could try not throwing the luggage around."}
{"tweet_id":1.32032e-270,"airline_sentiment":"negative","airline":"United","text":"@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait."}
{"tweet_id":1.3203e-270,"airline_sentiment":"negative","airline":"United","text":"@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first"}
{"tweet_id":1.32029e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl."}
{"tweet_id":1.32023e-270,"airline_sentiment":"negative","airline":"United","text":"@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone."}
{"tweet_id":1.32018e-270,"airline_sentiment":"negative","airline":"United","text":"@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr."}
{"tweet_id":1.32016e-270,"airline_sentiment":"negative","airline":"United","text":"@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?"}
{"tweet_id":1.32014e-270,"airline_sentiment":"positive","airline":"United","text":"@united Ill check it out, appreciate the response, regardless."}
{"tweet_id":1.31972e-270,"airline_sentiment":"neutral","airline":"United","text":"@united nope.  no case id either time."}
{"tweet_id":1.31953e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such."}
{"tweet_id":1.31949e-270,"airline_sentiment":"negative","airline":"United","text":"@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI"}
{"tweet_id":1.31949e-270,"airline_sentiment":"positive","airline":"United","text":"@united 1632 was phenomenal frm gate (SEA) to gate (IAD)"}
{"tweet_id":1.31921e-270,"airline_sentiment":"positive","airline":"United","text":".@united Thanks. Hopefully this is easily resolved."}
{"tweet_id":1.31921e-270,"airline_sentiment":"neutral","airline":"United","text":"@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?"}
{"tweet_id":1.31899e-270,"airline_sentiment":"negative","airline":"United","text":"@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days"}
{"tweet_id":1.31897e-270,"airline_sentiment":"negative","airline":"United","text":"@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt"}
{"tweet_id":1.31884e-270,"airline_sentiment":"negative","airline":"United","text":"@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?"}
{"tweet_id":1.31884e-270,"airline_sentiment":"negative","airline":"United","text":"@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness"}
{"tweet_id":1.31868e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip"}
{"tweet_id":1.31868e-270,"airline_sentiment":"negative","airline":"United","text":"@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?"}
{"tweet_id":1.31817e-270,"airline_sentiment":"neutral","airline":"United","text":"@united already DM you my concern. Pls check."}
{"tweet_id":1.318e-270,"airline_sentiment":"negative","airline":"United","text":"@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity"}
{"tweet_id":1.31798e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight"}
{"tweet_id":1.31792e-270,"airline_sentiment":"positive","airline":"United","text":"@united I will. Thanks."}
{"tweet_id":1.31765e-270,"airline_sentiment":"negative","airline":"United","text":"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive"}
{"tweet_id":1.3176e-270,"airline_sentiment":"negative","airline":"United","text":"@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America"}
{"tweet_id":1.31742e-270,"airline_sentiment":"positive","airline":"United","text":"@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx."}
{"tweet_id":1.31713e-270,"airline_sentiment":"negative","airline":"United","text":"@united Worst customer non-service for sure!"}
{"tweet_id":1.3171e-270,"airline_sentiment":"negative","airline":"United","text":"@united Worst airline ever?"}
{"tweet_id":1.31709e-270,"airline_sentiment":"neutral","airline":"United","text":"@united same flight number different flight. I'm heading to MPLS"}
{"tweet_id":1.31688e-270,"airline_sentiment":"neutral","airline":"United","text":"@united flights taking off from IAD this afternoon?"}
{"tweet_id":1.31684e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap"}
{"tweet_id":1.31678e-270,"airline_sentiment":"negative","airline":"United","text":"@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks"}
{"tweet_id":1.31677e-270,"airline_sentiment":"neutral","airline":"United","text":"@united and a husband."}
{"tweet_id":1.31669e-270,"airline_sentiment":"negative","airline":"United","text":"@united need assistance. Line is out the door and travelling with 3 kids."}
{"tweet_id":1.31638e-270,"airline_sentiment":"negative","airline":"United","text":"@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass."}
{"tweet_id":1.31638e-270,"airline_sentiment":"positive","airline":"United","text":"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT"}
{"tweet_id":1.3163e-270,"airline_sentiment":"negative","airline":"United","text":"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”"}
{"tweet_id":1.31629e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)"}
{"tweet_id":1.31624e-270,"airline_sentiment":"negative","airline":"United","text":"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference."}
{"tweet_id":1.31616e-270,"airline_sentiment":"negative","airline":"United","text":"@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618"}
{"tweet_id":1.31605e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes refund my ticket and give me email address to let u know what happened"}
{"tweet_id":1.31591e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ"}
{"tweet_id":1.31582e-270,"airline_sentiment":"negative","airline":"United","text":"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?"}
{"tweet_id":1.31555e-270,"airline_sentiment":"negative","airline":"United","text":"@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me."}
{"tweet_id":1.31547e-270,"airline_sentiment":"negative","airline":"United","text":"@united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable."}
{"tweet_id":1.31543e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I'm glad 1K means something, lol!"}
{"tweet_id":1.31537e-270,"airline_sentiment":"negative","airline":"United","text":"@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE."}
{"tweet_id":1.3153e-270,"airline_sentiment":"negative","airline":"United","text":"@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)"}
{"tweet_id":1.31516e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?"}
{"tweet_id":1.31497e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help"}
{"tweet_id":1.31492e-270,"airline_sentiment":"negative","airline":"United","text":"@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me"}
{"tweet_id":1.31459e-270,"airline_sentiment":"negative","airline":"United","text":"@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see"}
{"tweet_id":1.31436e-270,"airline_sentiment":"negative","airline":"United","text":"@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf"}
{"tweet_id":1.31434e-270,"airline_sentiment":"negative","airline":"United","text":"@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT"}
{"tweet_id":1.31409e-270,"airline_sentiment":"negative","airline":"United","text":"@united is to airlines as @comcast @XFINITY is to cable/internet"}
{"tweet_id":1.31404e-270,"airline_sentiment":"negative","airline":"United","text":"@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP"}
{"tweet_id":1.31402e-270,"airline_sentiment":"negative","airline":"United","text":"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!"}
{"tweet_id":1.31378e-270,"airline_sentiment":"negative","airline":"United","text":"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.."}
{"tweet_id":1.31369e-270,"airline_sentiment":"negative","airline":"United","text":"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination"}
{"tweet_id":1.31336e-270,"airline_sentiment":"negative","airline":"United","text":"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?"}
{"tweet_id":1.31327e-270,"airline_sentiment":"positive","airline":"United","text":"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!"}
{"tweet_id":1.31302e-270,"airline_sentiment":"negative","airline":"United","text":"@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy"}
{"tweet_id":1.31295e-270,"airline_sentiment":"negative","airline":"United","text":"@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines"}
{"tweet_id":1.31267e-270,"airline_sentiment":"negative","airline":"United","text":"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin"}
{"tweet_id":1.31251e-270,"airline_sentiment":"negative","airline":"United","text":"@united send someone to the customer service counter in person. DIA concourse B across from gate B36a."}
{"tweet_id":1.31241e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw"}
{"tweet_id":1.31227e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml"}
{"tweet_id":1.31218e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Yes. Luckily I was there."}
{"tweet_id":1.31197e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!"}
{"tweet_id":1.3119e-270,"airline_sentiment":"negative","airline":"United","text":"@united what's the hold up with flight 6475 from SLC to DEN??"}
{"tweet_id":1.31175e-270,"airline_sentiment":"negative","airline":"United","text":"@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong"}
{"tweet_id":1.31171e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you please follow for a DM?"}
{"tweet_id":1.31121e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you for the help!!"}
{"tweet_id":1.31114e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yeah that didn't happen!"}
{"tweet_id":1.31114e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy"}
{"tweet_id":1.31111e-270,"airline_sentiment":"negative","airline":"United","text":"@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really."}
{"tweet_id":1.31091e-270,"airline_sentiment":"negative","airline":"United","text":"@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!"}
{"tweet_id":1.31068e-270,"airline_sentiment":"negative","airline":"United","text":"@united no announcement re extra baggage, \"\"find an empty bin\"\" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing"}
{"tweet_id":1.31064e-270,"airline_sentiment":"negative","airline":"United","text":"@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up"}
{"tweet_id":1.31049e-270,"airline_sentiment":"negative","airline":"United","text":"@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??"}
{"tweet_id":1.31043e-270,"airline_sentiment":"negative","airline":"United","text":".@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names."}
{"tweet_id":1.31031e-270,"airline_sentiment":"negative","airline":"United","text":"@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!"}
{"tweet_id":1.31026e-270,"airline_sentiment":"negative","airline":"United","text":"@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane"}
{"tweet_id":1.31004e-270,"airline_sentiment":"negative","airline":"United","text":"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage"}
{"tweet_id":1.30997e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I was just calling the Global Services help desk so via phone."}
{"tweet_id":1.30981e-270,"airline_sentiment":"neutral","airline":"United","text":"@united on final. Pls don't let my connection leave!!!\nConf# NPBHD0 http://t.co/eWXwXiDTfX"}
{"tweet_id":1.3095e-270,"airline_sentiment":"negative","airline":"United","text":"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA"}
{"tweet_id":1.30923e-270,"airline_sentiment":"positive","airline":"United","text":"@united you're good. Thank you!"}
{"tweet_id":1.3092e-270,"airline_sentiment":"neutral","airline":"United","text":"@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles"}
{"tweet_id":1.30899e-270,"airline_sentiment":"positive","airline":"United","text":"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it."}
{"tweet_id":1.30883e-270,"airline_sentiment":"neutral","airline":"United","text":"@united  no thanks"}
{"tweet_id":1.30864e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today"}
{"tweet_id":1.30824e-270,"airline_sentiment":"positive","airline":"United","text":"@united oh, the Wi-Fi router is on top of the fuselage! ;)"}
{"tweet_id":1.30766e-270,"airline_sentiment":"negative","airline":"United","text":"@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites"}
{"tweet_id":1.30761e-270,"airline_sentiment":"negative","airline":"United","text":"@United come on, reopen 1285 at ORD and clear your growing DC backlog"}
{"tweet_id":1.30759e-270,"airline_sentiment":"negative","airline":"United","text":"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins"}
{"tweet_id":1.30735e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm strongly considering taking my business elsewhere. #UnitedAirlines"}
{"tweet_id":1.30735e-270,"airline_sentiment":"negative","airline":"United","text":"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**"}
{"tweet_id":1.30727e-270,"airline_sentiment":"neutral","airline":"United","text":"@United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l"}
{"tweet_id":1.30714e-270,"airline_sentiment":"negative","airline":"United","text":"@united really needs to start upgrading their planes. No TVs & then the \"\"inflight wifi\"\" is currently unavailable #UnitedAirlines"}
{"tweet_id":1.30713e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?"}
{"tweet_id":1.30694e-270,"airline_sentiment":"negative","airline":"United","text":"@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first"}
{"tweet_id":1.30692e-270,"airline_sentiment":"negative","airline":"United","text":"@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working."}
{"tweet_id":1.30674e-270,"airline_sentiment":"negative","airline":"United","text":"@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523"}
{"tweet_id":1.3066e-270,"airline_sentiment":"negative","airline":"United","text":"@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days."}
{"tweet_id":1.30624e-270,"airline_sentiment":"negative","airline":"United","text":"@united what incentive do I have to give you another chance?"}
{"tweet_id":1.30608e-270,"airline_sentiment":"neutral","airline":"United","text":"@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?"}
{"tweet_id":1.30603e-270,"airline_sentiment":"negative","airline":"United","text":"@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15."}
{"tweet_id":1.30591e-270,"airline_sentiment":"neutral","airline":"United","text":"@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1"}
{"tweet_id":1.30587e-270,"airline_sentiment":"negative","airline":"United","text":"@united @baldordash Rebooked,arrived 8 hours Late Flightr.  Last year 9 hrs to San Diego and the no inflight entertainment!"}
{"tweet_id":1.30576e-270,"airline_sentiment":"negative","airline":"United","text":"@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent"}
{"tweet_id":1.3056e-270,"airline_sentiment":"negative","airline":"United","text":"@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!"}
{"tweet_id":1.30542e-270,"airline_sentiment":"negative","airline":"United","text":"@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states."}
{"tweet_id":1.30498e-270,"airline_sentiment":"positive","airline":"United","text":"@united Very impressed so far. An app that's worth a damn and sms updates on my flight."}
{"tweet_id":1.30492e-270,"airline_sentiment":"neutral","airline":"United","text":"@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!"}
{"tweet_id":1.3043e-270,"airline_sentiment":"negative","airline":"United","text":"@united just had the worst customer service experience ever on united airlines"}
{"tweet_id":1.30401e-270,"airline_sentiment":"negative","airline":"United","text":"@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE"}
{"tweet_id":1.30398e-270,"airline_sentiment":"negative","airline":"United","text":"@united diverged to Burlington, Vermont. This sucks."}
{"tweet_id":1.30373e-270,"airline_sentiment":"negative","airline":"United","text":"@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!"}
{"tweet_id":1.30369e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left."}
{"tweet_id":1.30353e-270,"airline_sentiment":"negative","airline":"United","text":"@united I sent my details to the customer care link you sent me almost a month ago and no response."}
{"tweet_id":1.30296e-270,"airline_sentiment":"negative","airline":"United","text":"@united terrible service for military members and their families. #ridiculous #UnitedAirlines"}
{"tweet_id":1.30288e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?"}
{"tweet_id":1.30285e-270,"airline_sentiment":"negative","airline":"United","text":"@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems."}
{"tweet_id":1.3025e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number"}
{"tweet_id":1.30189e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT"}
{"tweet_id":1.30171e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy"}
{"tweet_id":1.3017e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you.\nIt's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.\nPlease assist with earlier flts to Cmh?"}
{"tweet_id":1.30158e-270,"airline_sentiment":"negative","airline":"United","text":"@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable."}
{"tweet_id":1.30157e-270,"airline_sentiment":"negative","airline":"United","text":"@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck."}
{"tweet_id":1.30102e-270,"airline_sentiment":"negative","airline":"United","text":"@united \nFlight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience"}
{"tweet_id":1.30093e-270,"airline_sentiment":"negative","airline":"United","text":"@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better."}
{"tweet_id":1.30077e-270,"airline_sentiment":"negative","airline":"United","text":"@united 15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!"}
{"tweet_id":1.30074e-270,"airline_sentiment":"negative","airline":"United","text":"@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6"}
{"tweet_id":1.29965e-270,"airline_sentiment":"negative","airline":"United","text":"@united your \"\"Airserv\"\" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity."}
{"tweet_id":1.29965e-270,"airline_sentiment":"negative","airline":"United","text":"@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement"}
{"tweet_id":1.29885e-270,"airline_sentiment":"negative","airline":"United","text":"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita"}
{"tweet_id":1.2986e-270,"airline_sentiment":"negative","airline":"United","text":"@united 132 characters does not cover my reasons I'm afraid"}
{"tweet_id":1.29839e-270,"airline_sentiment":"negative","airline":"United","text":"@united while busy on his cell phone ???"}
{"tweet_id":1.2979e-270,"airline_sentiment":"negative","airline":"United","text":"@united really, fill out a form about my flight experience? I sent an email to the 1K email address."}
{"tweet_id":1.29785e-270,"airline_sentiment":"negative","airline":"United","text":"@united: \"\"Left gate 5 minutes early.\"\" \nMy thoughts: \"\"That doesn't count if you sit on the Tarmac for a half hour.\"\" #comeonpeople"}
{"tweet_id":1.29782e-270,"airline_sentiment":"positive","airline":"United","text":"@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?"}
{"tweet_id":1.29771e-270,"airline_sentiment":"negative","airline":"United","text":"@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?"}
{"tweet_id":1.29695e-270,"airline_sentiment":"negative","airline":"United","text":"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check"}
{"tweet_id":1.29683e-270,"airline_sentiment":"neutral","airline":"United","text":"@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z"}
{"tweet_id":1.29655e-270,"airline_sentiment":"negative","airline":"United","text":"@united i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it"}
{"tweet_id":1.29617e-270,"airline_sentiment":"negative","airline":"United","text":"@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)"}
{"tweet_id":1.29601e-270,"airline_sentiment":"negative","airline":"United","text":"@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best"}
{"tweet_id":1.29589e-270,"airline_sentiment":"negative","airline":"United","text":"@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM"}
{"tweet_id":1.29562e-270,"airline_sentiment":"negative","airline":"United","text":"@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual"}
{"tweet_id":1.29544e-270,"airline_sentiment":"negative","airline":"United","text":"@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh."}
{"tweet_id":1.29386e-270,"airline_sentiment":"positive","airline":"United","text":"@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41"}
{"tweet_id":1.29353e-270,"airline_sentiment":"negative","airline":"United","text":"@united never fails to have delayed flights 😡"}
{"tweet_id":1.29288e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes, myself and about 200 other people also."}
{"tweet_id":1.29279e-270,"airline_sentiment":"positive","airline":"United","text":"@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl"}
{"tweet_id":1.29211e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA"}
{"tweet_id":1.29193e-270,"airline_sentiment":"neutral","airline":"United","text":"@united lets do that can you email boarding pass?"}
{"tweet_id":1.29177e-270,"airline_sentiment":"neutral","airline":"United","text":"“@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP”done thx"}
{"tweet_id":1.29134e-270,"airline_sentiment":"negative","airline":"United","text":"@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks"}
{"tweet_id":1.29118e-270,"airline_sentiment":"positive","airline":"United","text":"@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness"}
{"tweet_id":1.29032e-270,"airline_sentiment":"negative","airline":"United","text":"@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees"}
{"tweet_id":1.2901e-270,"airline_sentiment":"positive","airline":"United","text":"@united stellar customer service. You have earned my business by your attention to detail."}
{"tweet_id":1.29003e-270,"airline_sentiment":"positive","airline":"United","text":"@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler"}
{"tweet_id":1.2899e-270,"airline_sentiment":"neutral","airline":"United","text":"@united now arrives LAX @ 8:03 am"}
{"tweet_id":1.28965e-270,"airline_sentiment":"negative","airline":"United","text":"@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight"}
{"tweet_id":1.28938e-270,"airline_sentiment":"negative","airline":"United","text":"@united  No first class passenger should have to pay for inflight wifi."}
{"tweet_id":1.28906e-270,"airline_sentiment":"positive","airline":"United","text":"Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!"}
{"tweet_id":1.28811e-270,"airline_sentiment":"negative","airline":"United","text":"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever"}
{"tweet_id":1.2879e-270,"airline_sentiment":"negative","airline":"United","text":"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks."}
{"tweet_id":1.28789e-270,"airline_sentiment":"negative","airline":"United","text":"@united  UA 1706 there is no way a plane \"\"loses its software\"\" I believe you decided to do an upgrade..."}
{"tweet_id":1.28777e-270,"airline_sentiment":"negative","airline":"United","text":"@united already missed connection... UA 495"}
{"tweet_id":1.2877e-270,"airline_sentiment":"negative","airline":"United","text":"@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight..."}
{"tweet_id":1.28755e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say \"\"oh well\"\""}
{"tweet_id":1.2873e-270,"airline_sentiment":"neutral","airline":"United","text":"@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG"}
{"tweet_id":1.28727e-270,"airline_sentiment":"negative","airline":"United","text":"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service."}
{"tweet_id":1.28385e-270,"airline_sentiment":"positive","airline":"United","text":"@united yes to more food! Add some gluten free options while you're at it"}
{"tweet_id":1.28362e-270,"airline_sentiment":"negative","airline":"United","text":"@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too."}
{"tweet_id":1.28332e-270,"airline_sentiment":"negative","airline":"United","text":"@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5"}
{"tweet_id":1.28303e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake."}
{"tweet_id":1.28181e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes there is when you keep getting the same robotic answer."}
{"tweet_id":1.27905e-270,"airline_sentiment":"positive","airline":"United","text":"@united  thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN"}
{"tweet_id":1.27897e-270,"airline_sentiment":"negative","airline":"United","text":"@united bad customer service  to NYC a few weeks ago. Thinking of moving on"}
{"tweet_id":1.27882e-270,"airline_sentiment":"negative","airline":"United","text":"@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff"}
{"tweet_id":1.27873e-270,"airline_sentiment":"negative","airline":"United","text":"@united I mean, your employees were really nice as I literally sobbed?"}
{"tweet_id":1.27864e-270,"airline_sentiment":"negative","airline":"United","text":"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone"}
{"tweet_id":1.27857e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time."}
{"tweet_id":1.27829e-270,"airline_sentiment":"positive","airline":"United","text":"@united They held the plane! Made it!!"}
{"tweet_id":1.27778e-270,"airline_sentiment":"negative","airline":"United","text":"@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!"}
{"tweet_id":1.27726e-270,"airline_sentiment":"positive","airline":"United","text":"@united ok, have sent u info via DM. I appreciate your help and consideration. 😊"}
{"tweet_id":1.27692e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out."}
{"tweet_id":1.27677e-270,"airline_sentiment":"positive","airline":"United","text":"@united nice and early back home! http://t.co/geG4nghmIE"}
{"tweet_id":1.27673e-270,"airline_sentiment":"positive","airline":"United","text":"@united I hope so too :)"}
{"tweet_id":1.2765e-270,"airline_sentiment":"negative","airline":"United","text":"@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive"}
{"tweet_id":1.27637e-270,"airline_sentiment":"positive","airline":"United","text":"@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace"}
{"tweet_id":1.27601e-270,"airline_sentiment":"negative","airline":"United","text":"@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough"}
{"tweet_id":1.27581e-270,"airline_sentiment":"negative","airline":"United","text":"@united so much for being here to help. Very disappointed in your customer service."}
{"tweet_id":1.2752e-270,"airline_sentiment":"neutral","airline":"United","text":"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"}
{"tweet_id":1.27514e-270,"airline_sentiment":"negative","airline":"United","text":"@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?"}
{"tweet_id":1.27505e-270,"airline_sentiment":"neutral","airline":"United","text":".@united I took a screenshot and emailed it to myself. Let's DM and figure this out."}
{"tweet_id":1.27472e-270,"airline_sentiment":"negative","airline":"United","text":"@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?"}
{"tweet_id":1.27439e-270,"airline_sentiment":"negative","airline":"United","text":"@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help"}
{"tweet_id":1.2741e-270,"airline_sentiment":"positive","airline":"United","text":"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW"}
{"tweet_id":1.27406e-270,"airline_sentiment":"negative","airline":"United","text":"@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy"}
{"tweet_id":1.27392e-270,"airline_sentiment":"negative","airline":"United","text":"@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help."}
{"tweet_id":1.2739e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?"}
{"tweet_id":1.27378e-270,"airline_sentiment":"negative","airline":"United","text":"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with \"\"issues\"\"..."}
{"tweet_id":1.27375e-270,"airline_sentiment":"negative","airline":"United","text":"@united that would have been nice earlier  today. Too Late Flight now. I hope."}
{"tweet_id":1.2736e-270,"airline_sentiment":"negative","airline":"United","text":"@united waiting 12 mins and counting to get through to Global Services....something going on?"}
{"tweet_id":1.27339e-270,"airline_sentiment":"negative","airline":"United","text":"@united no still trying to get home."}
{"tweet_id":1.27326e-270,"airline_sentiment":"negative","airline":"United","text":"@united Also your at-gate monitor showed 23 empty seats"}
{"tweet_id":1.27324e-270,"airline_sentiment":"negative","airline":"United","text":"@united That is not what your reservations desk just told me.  They said there were plenty of seats"}
{"tweet_id":1.27303e-270,"airline_sentiment":"negative","airline":"United","text":"@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?"}
{"tweet_id":1.27302e-270,"airline_sentiment":"positive","airline":"United","text":".@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!"}
{"tweet_id":1.27292e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @SCVPools \nPlease call me at 310-795-2210."}
{"tweet_id":1.2727e-270,"airline_sentiment":"negative","airline":"United","text":"@united lax29108m make it happen please else on a cruise with no luggage tomorrow"}
{"tweet_id":1.27266e-270,"airline_sentiment":"negative","airline":"United","text":"@united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane"}
{"tweet_id":1.27263e-270,"airline_sentiment":"negative","airline":"United","text":"@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return."}
{"tweet_id":1.27243e-270,"airline_sentiment":"negative","airline":"United","text":"@united no u don't"}
{"tweet_id":1.27218e-270,"airline_sentiment":"negative","airline":"United","text":"@united how much longer will it take? It a guitar, not a royal commission!"}
{"tweet_id":1.27193e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have a voucher that expires next week, can I get an extension on it before it expires?"}
{"tweet_id":1.27141e-270,"airline_sentiment":"negative","airline":"United","text":"@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off."}
{"tweet_id":1.27114e-270,"airline_sentiment":"neutral","airline":"United","text":"@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours."}
{"tweet_id":1.27047e-270,"airline_sentiment":"positive","airline":"United","text":"@united DM sent.  Thanks."}
{"tweet_id":1.27043e-270,"airline_sentiment":"negative","airline":"United","text":"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service"}
{"tweet_id":1.27042e-270,"airline_sentiment":"neutral","airline":"United","text":"@united San Diego to Chicago. Leaving at 6:15 am tomorrow"}
{"tweet_id":1.26941e-270,"airline_sentiment":"negative","airline":"United","text":"@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW"}
{"tweet_id":1.26926e-270,"airline_sentiment":"positive","airline":"United","text":"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW"}
{"tweet_id":1.26923e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you! Have a nice evening."}
{"tweet_id":1.26922e-270,"airline_sentiment":"negative","airline":"United","text":"@united if I wait I'll lose the flight. So frustrating."}
{"tweet_id":1.26907e-270,"airline_sentiment":"negative","airline":"United","text":"@united it most certainly was not."}
{"tweet_id":1.26892e-270,"airline_sentiment":"neutral","airline":"United","text":"@united its available online I just can't figure out how to do it to guarantee same flight"}
{"tweet_id":1.26887e-270,"airline_sentiment":"negative","airline":"United","text":"@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix"}
{"tweet_id":1.26884e-270,"airline_sentiment":"positive","airline":"United","text":"@united No thanks.  Took care of it when I called"}
{"tweet_id":1.26876e-270,"airline_sentiment":"negative","airline":"United","text":"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain"}
{"tweet_id":1.26868e-270,"airline_sentiment":"negative","airline":"United","text":"@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry."}
{"tweet_id":1.26864e-270,"airline_sentiment":"positive","airline":"United","text":"@united awesome thank you very much for the help"}
{"tweet_id":1.26859e-270,"airline_sentiment":"neutral","airline":"United","text":"@united you need to follow me so I can dm you to give you the info"}
{"tweet_id":1.26846e-270,"airline_sentiment":"negative","airline":"United","text":"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary"}
{"tweet_id":1.26828e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many"}
{"tweet_id":1.26818e-270,"airline_sentiment":"negative","airline":"United","text":"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!"}
{"tweet_id":1.26809e-270,"airline_sentiment":"negative","airline":"United","text":"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours"}
{"tweet_id":1.26798e-270,"airline_sentiment":"positive","airline":"United","text":"@united kept me watching the safety video for the first time in forever. Nice job 👍."}
{"tweet_id":1.26792e-270,"airline_sentiment":"negative","airline":"United","text":"@United has time to respond to everyone else's complaints but not mine. You just lost a customer"}
{"tweet_id":1.26784e-270,"airline_sentiment":"positive","airline":"United","text":"@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!"}
{"tweet_id":1.26775e-270,"airline_sentiment":"negative","airline":"United","text":"@united \"\"most likely\"\" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks."}
{"tweet_id":1.2677e-270,"airline_sentiment":"negative","airline":"United","text":"@united tell me something I don't know...not #keepingit100 #weaktea"}
{"tweet_id":1.26706e-270,"airline_sentiment":"negative","airline":"United","text":"@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally"}
{"tweet_id":1.26674e-270,"airline_sentiment":"negative","airline":"United","text":"“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help."}
{"tweet_id":1.26652e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?"}
{"tweet_id":1.26646e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior."}
{"tweet_id":1.2664e-270,"airline_sentiment":"negative","airline":"United","text":"@united never flying with you guys ever again. The customer service is piss poor at best."}
{"tweet_id":1.26626e-270,"airline_sentiment":"negative","airline":"United","text":"@united when a 2 hour flight turns into a 3:30 ordeal...sigh"}
{"tweet_id":1.26592e-270,"airline_sentiment":"negative","airline":"United","text":"@united where are our luggages? With a group and over 20 luggages are lost"}
{"tweet_id":1.26589e-270,"airline_sentiment":"negative","airline":"United","text":"@united assistance with what, the attitude of your staff no matter which airport we are at?"}
{"tweet_id":1.26575e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Sure.  Follow for a sec and I will."}
{"tweet_id":1.26567e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)"}
{"tweet_id":1.26564e-270,"airline_sentiment":"neutral","airline":"United","text":"@united airlines.\nOn flight UA 1669.\nNeed to make UA 3781.\nCan u hold the plane for us?"}
{"tweet_id":1.26558e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you."}
{"tweet_id":1.26551e-270,"airline_sentiment":"negative","airline":"United","text":"@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!"}
{"tweet_id":1.26526e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!"}
{"tweet_id":1.26499e-270,"airline_sentiment":"negative","airline":"United","text":"@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?"}
{"tweet_id":1.26487e-270,"airline_sentiment":"negative","airline":"United","text":"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice"}
{"tweet_id":1.26481e-270,"airline_sentiment":"negative","airline":"United","text":"@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD."}
{"tweet_id":1.26477e-270,"airline_sentiment":"negative","airline":"United","text":"@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja"}
{"tweet_id":1.26465e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US."}
{"tweet_id":1.26462e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?"}
{"tweet_id":1.26458e-270,"airline_sentiment":"neutral","airline":"United","text":"@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN"}
{"tweet_id":1.26456e-270,"airline_sentiment":"negative","airline":"United","text":"@united I sent a DM re an existing reservation but no one has responded"}
{"tweet_id":1.26447e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I am going to a service desk now to see what the options are."}
{"tweet_id":1.26427e-270,"airline_sentiment":"negative","airline":"United","text":"@united I miss the Continental days."}
{"tweet_id":1.26426e-270,"airline_sentiment":"negative","airline":"United","text":"@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares."}
{"tweet_id":1.26426e-270,"airline_sentiment":"negative","airline":"United","text":"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!"}
{"tweet_id":1.2642e-270,"airline_sentiment":"negative","airline":"United","text":"@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!"}
{"tweet_id":1.26411e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?"}
{"tweet_id":1.26407e-270,"airline_sentiment":"negative","airline":"United","text":"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough"}
{"tweet_id":1.26398e-270,"airline_sentiment":"positive","airline":"United","text":"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!"}
{"tweet_id":1.26387e-270,"airline_sentiment":"positive","airline":"United","text":"@united Looking forward to flying with you guys as well !!"}
{"tweet_id":1.26374e-270,"airline_sentiment":"negative","airline":"United","text":"@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac"}
{"tweet_id":1.2637e-270,"airline_sentiment":"negative","airline":"United","text":"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information."}
{"tweet_id":1.26366e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening"}
{"tweet_id":1.26362e-270,"airline_sentiment":"negative","airline":"United","text":"@united have better customer service at John Wayne airport."}
{"tweet_id":1.26357e-270,"airline_sentiment":"positive","airline":"United","text":"@united Bag was finally delivered and intact. Thanks for your assistance."}
{"tweet_id":1.26357e-270,"airline_sentiment":"negative","airline":"United","text":"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar."}
{"tweet_id":1.26354e-270,"airline_sentiment":"negative","airline":"United","text":"@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???"}
{"tweet_id":1.26339e-270,"airline_sentiment":"negative","airline":"United","text":"@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in."}
{"tweet_id":1.26324e-270,"airline_sentiment":"negative","airline":"United","text":"@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok."}
{"tweet_id":1.26314e-270,"airline_sentiment":"negative","airline":"United","text":"@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united"}
{"tweet_id":1.26297e-270,"airline_sentiment":"negative","airline":"United","text":"@united truly the WORST day of flying I have ever experienced..."}
{"tweet_id":1.26268e-270,"airline_sentiment":"positive","airline":"United","text":"@united. You guys made my day. Treated me well. Thank you!!!"}
{"tweet_id":1.26265e-270,"airline_sentiment":"negative","airline":"United","text":"@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions."}
{"tweet_id":1.26263e-270,"airline_sentiment":"negative","airline":"United","text":"@united you phone customer service team is bad. Think it is time for me to consider switching airlines."}
{"tweet_id":1.26251e-270,"airline_sentiment":"negative","airline":"United","text":"@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5"}
{"tweet_id":1.26247e-270,"airline_sentiment":"neutral","airline":"United","text":"@united How can I verify if wheelchair assistance has been requested for my next flight?"}
{"tweet_id":1.26239e-270,"airline_sentiment":"neutral","airline":"United","text":"I left my dildo on the plane is there any way for me to get it back? @united"}
{"tweet_id":1.26216e-270,"airline_sentiment":"positive","airline":"United","text":"@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos."}
{"tweet_id":1.26205e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers."}
{"tweet_id":1.262e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you! Good service, safe flight... 1/2 way home!"}
{"tweet_id":1.26199e-270,"airline_sentiment":"negative","airline":"United","text":"Why even ask me to DM you and offer help if you \"\"can't do anything\"\" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7"}
{"tweet_id":1.26189e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw"}
{"tweet_id":1.26182e-270,"airline_sentiment":"negative","airline":"United","text":"@united you guys suck!"}
{"tweet_id":1.26177e-270,"airline_sentiment":"negative","airline":"United","text":"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot."}
{"tweet_id":1.26177e-270,"airline_sentiment":"negative","airline":"United","text":"@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting.."}
{"tweet_id":1.26163e-270,"airline_sentiment":"positive","airline":"United","text":"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise"}
{"tweet_id":1.26152e-270,"airline_sentiment":"negative","airline":"United","text":"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember"}
{"tweet_id":1.26133e-270,"airline_sentiment":"negative","airline":"United","text":"@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now."}
{"tweet_id":1.26131e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have a question about my interview process I had only one interview but was the last person is that good or bad"}
{"tweet_id":1.26126e-270,"airline_sentiment":"negative","airline":"United","text":"@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M"}
{"tweet_id":1.26123e-270,"airline_sentiment":"negative","airline":"United","text":"@united go bankrupt again and transfer all of your assets to $LUV. That would be great."}
{"tweet_id":1.26121e-270,"airline_sentiment":"neutral","airline":"United","text":"@united landing in Chicago - saw it once we were already airborne."}
{"tweet_id":1.26113e-270,"airline_sentiment":"negative","airline":"United","text":"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but \"\"unavailable\"\"to book. False advertising much?"}
{"tweet_id":1.2611e-270,"airline_sentiment":"positive","airline":"United","text":"@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!"}
{"tweet_id":1.26107e-270,"airline_sentiment":"negative","airline":"United","text":"@united unsmiling rep. told us hotel shuttle comes \"\"like every 15 minutes.\"\" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?"}
{"tweet_id":1.26104e-270,"airline_sentiment":"negative","airline":"United","text":"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?"}
{"tweet_id":1.26092e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes I needed plenty of assistance but received none."}
{"tweet_id":1.26083e-270,"airline_sentiment":"negative","airline":"United","text":"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks"}
{"tweet_id":1.26071e-270,"airline_sentiment":"negative","airline":"United","text":"@united thank you for the reply. I emailed your customer care department about my experience."}
{"tweet_id":1.26057e-270,"airline_sentiment":"negative","airline":"United","text":"@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag"}
{"tweet_id":1.26051e-270,"airline_sentiment":"neutral","airline":"United","text":"@united it's done.  If you do something to make up for it I'll tweet that too."}
{"tweet_id":1.2605e-270,"airline_sentiment":"negative","airline":"United","text":"@united I had one interview I was the last person what does that mean?"}
{"tweet_id":1.26049e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united"}
{"tweet_id":1.26041e-270,"airline_sentiment":"positive","airline":"United","text":"@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!"}
{"tweet_id":1.26036e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes but taking two days to get bag delivered. Missed a full day skiing because of this."}
{"tweet_id":1.26026e-270,"airline_sentiment":"positive","airline":"United","text":"@united give her the recognition she deserves!"}
{"tweet_id":1.26024e-270,"airline_sentiment":"positive","airline":"United","text":"@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!"}
{"tweet_id":1.25968e-270,"airline_sentiment":"negative","airline":"United","text":"@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change."}
{"tweet_id":1.25936e-270,"airline_sentiment":"negative","airline":"United","text":"@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?"}
{"tweet_id":1.25921e-270,"airline_sentiment":"positive","airline":"United","text":"@united you suck. @SouthwestAir you're the best."}
{"tweet_id":1.25894e-270,"airline_sentiment":"negative","airline":"United","text":"@United can you let us out of the gate now. UA1157"}
{"tweet_id":1.25854e-270,"airline_sentiment":"negative","airline":"United","text":"@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go"}
{"tweet_id":1.25787e-270,"airline_sentiment":"negative","airline":"United","text":"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks"}
{"tweet_id":1.25772e-270,"airline_sentiment":"negative","airline":"United","text":"@united Your \"\"Loyalty Team\"\" basically flipped me off via phone, but thanks. Maybe Google \"\"loyalty\"\" and get back to me? ^LOL"}
{"tweet_id":1.25767e-270,"airline_sentiment":"negative","airline":"United","text":"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks"}
{"tweet_id":1.25737e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank You"}
{"tweet_id":1.2573e-270,"airline_sentiment":"negative","airline":"United","text":"@united, if you mean beyond opaque \"\"maintenance issues\"\", yes, that would be  basic in customer service which your EWR staff can't manage."}
{"tweet_id":1.25724e-270,"airline_sentiment":"negative","airline":"United","text":"@united \"\"Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United\"\""}
{"tweet_id":1.25714e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009"}
{"tweet_id":1.25712e-270,"airline_sentiment":"negative","airline":"United","text":". @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful"}
{"tweet_id":1.25709e-270,"airline_sentiment":"negative","airline":"United","text":"@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)"}
{"tweet_id":1.25706e-270,"airline_sentiment":"negative","airline":"United","text":"@united - #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!"}
{"tweet_id":1.25701e-270,"airline_sentiment":"negative","airline":"United","text":"@united That was the problem.  We were being told the aircraft was on its way."}
{"tweet_id":1.25698e-270,"airline_sentiment":"negative","airline":"United","text":"@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up."}
{"tweet_id":1.25687e-270,"airline_sentiment":"negative","airline":"United","text":"@united do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http://t.co/M9Nywr5Kbs"}
{"tweet_id":1.25657e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible."}
{"tweet_id":1.25635e-270,"airline_sentiment":"negative","airline":"United","text":"@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors."}
{"tweet_id":1.25633e-270,"airline_sentiment":"negative","airline":"United","text":"@united now I'll probably miss my next connection!"}
{"tweet_id":1.25624e-270,"airline_sentiment":"neutral","airline":"United","text":"@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?"}
{"tweet_id":1.25624e-270,"airline_sentiment":"negative","airline":"United","text":"@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight."}
{"tweet_id":1.25622e-270,"airline_sentiment":"negative","airline":"United","text":"@united not the case. Now delayed due to \"\"mechanical issues with no update on departure time\"\". Just Cancelled Flight the goddamn flight so I go delta"}
{"tweet_id":1.25615e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!"}
{"tweet_id":1.256e-270,"airline_sentiment":"negative","airline":"United","text":"@united I didn't get a message from you. I'll resend numbers."}
{"tweet_id":1.25595e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall"}
{"tweet_id":1.25582e-270,"airline_sentiment":"negative","airline":"United","text":"@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume."}
{"tweet_id":1.25579e-270,"airline_sentiment":"negative","airline":"United","text":"@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA."}
{"tweet_id":1.2555e-270,"airline_sentiment":"negative","airline":"United","text":"@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA"}
{"tweet_id":1.2553e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!"}
{"tweet_id":1.25517e-270,"airline_sentiment":"positive","airline":"United","text":"@united Gate Agent Alavera is amazing"}
{"tweet_id":1.25505e-270,"airline_sentiment":"negative","airline":"United","text":"@united I need you...to be a better airline. ^LOL"}
{"tweet_id":1.25503e-270,"airline_sentiment":"negative","airline":"United","text":"@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!"}
{"tweet_id":1.25496e-270,"airline_sentiment":"positive","airline":"United","text":"@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍"}
{"tweet_id":1.25491e-270,"airline_sentiment":"negative","airline":"United","text":"@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!"}
{"tweet_id":1.25486e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!"}
{"tweet_id":1.25468e-270,"airline_sentiment":"negative","airline":"United","text":"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF"}
{"tweet_id":1.25455e-270,"airline_sentiment":"negative","airline":"United","text":"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE"}
{"tweet_id":1.25446e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I just had an interview how long does it take before you hear back"}
{"tweet_id":1.25437e-270,"airline_sentiment":"negative","airline":"United","text":"@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline."}
{"tweet_id":1.25436e-270,"airline_sentiment":"negative","airline":"United","text":"@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies"}
{"tweet_id":1.25419e-270,"airline_sentiment":"negative","airline":"United","text":"@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail"}
{"tweet_id":1.25415e-270,"airline_sentiment":"positive","airline":"United","text":"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!"}
{"tweet_id":1.25415e-270,"airline_sentiment":"negative","airline":"United","text":"@united Also, group 5 is total BS."}
{"tweet_id":1.25412e-270,"airline_sentiment":"negative","airline":"United","text":"@united Don't ask me to be patient without offering something in return."}
{"tweet_id":1.25408e-270,"airline_sentiment":"negative","airline":"United","text":"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100"}
{"tweet_id":1.25404e-270,"airline_sentiment":"negative","airline":"United","text":"@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable"}
{"tweet_id":1.25387e-270,"airline_sentiment":"positive","airline":"United","text":"@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!"}
{"tweet_id":1.25385e-270,"airline_sentiment":"neutral","airline":"United","text":"@united (2/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?"}
{"tweet_id":1.25382e-270,"airline_sentiment":"neutral","airline":"United","text":"@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1/2)"}
{"tweet_id":1.25372e-270,"airline_sentiment":"negative","airline":"United","text":"@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd."}
{"tweet_id":1.25325e-270,"airline_sentiment":"negative","airline":"United","text":"@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change."}
{"tweet_id":1.25279e-270,"airline_sentiment":"negative","airline":"United","text":"@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO"}
{"tweet_id":1.2527e-270,"airline_sentiment":"positive","airline":"United","text":"@united all good man it isn't your fault that plane is having maintenance issues"}
{"tweet_id":1.25256e-270,"airline_sentiment":"negative","airline":"United","text":"@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!"}
{"tweet_id":1.25244e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes but unbelievable.  Should have a free fare lock"}
{"tweet_id":1.25225e-270,"airline_sentiment":"positive","airline":"United","text":"“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏"}
{"tweet_id":1.2522e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst AIRLINE \nBEWARE THEY DO NOT MAINTAIN THERE PLAIN \nBEEN ON THE RUNWAY THE PAST 4 HOURS!!!/"}
{"tweet_id":1.25156e-270,"airline_sentiment":"negative","airline":"United","text":"@united it should be free like other airlines! Again, it’s not 1997 anymore."}
{"tweet_id":1.25149e-270,"airline_sentiment":"negative","airline":"United","text":"@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight."}
{"tweet_id":1.2514e-270,"airline_sentiment":"neutral","airline":"United","text":"@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere 🙏 http://t.co/qGwK10dEwv"}
{"tweet_id":1.25121e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight."}
{"tweet_id":1.25115e-270,"airline_sentiment":"negative","airline":"United","text":"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight"}
{"tweet_id":1.25109e-270,"airline_sentiment":"negative","airline":"United","text":"@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs"}
{"tweet_id":1.25106e-270,"airline_sentiment":"neutral","airline":"United","text":"@united OK, thanks for the clarification."}
{"tweet_id":1.25094e-270,"airline_sentiment":"positive","airline":"United","text":"@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!"}
{"tweet_id":1.25092e-270,"airline_sentiment":"negative","airline":"United","text":"@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing."}
{"tweet_id":1.25085e-270,"airline_sentiment":"negative","airline":"United","text":"@united delayed another hour"}
{"tweet_id":1.2508e-270,"airline_sentiment":"neutral","airline":"United","text":"@united as a million mile flier I'm embarrassed to ask how long ago his launched?"}
{"tweet_id":1.25077e-270,"airline_sentiment":"negative","airline":"United","text":"@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already..."}
{"tweet_id":1.25062e-270,"airline_sentiment":"negative","airline":"United","text":"@United @Skywest do it again!   I will now miss one or probably both our Aspen events. #Fail"}
{"tweet_id":1.25058e-270,"airline_sentiment":"negative","airline":"United","text":"@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable."}
{"tweet_id":1.25043e-270,"airline_sentiment":"negative","airline":"United","text":"@united add wifi, entertainment and the old seats and i’ll come back."}
{"tweet_id":1.25033e-270,"airline_sentiment":"negative","airline":"United","text":"@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!"}
{"tweet_id":1.25031e-270,"airline_sentiment":"positive","airline":"United","text":"@united : thanks! i will catch my conection! :)"}
{"tweet_id":1.25026e-270,"airline_sentiment":"negative","airline":"United","text":"@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!"}
{"tweet_id":1.25016e-270,"airline_sentiment":"negative","airline":"United","text":"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo"}
{"tweet_id":1.25016e-270,"airline_sentiment":"negative","airline":"United","text":"@united 4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too..."}
{"tweet_id":1.24999e-270,"airline_sentiment":"negative","airline":"United","text":"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner."}
{"tweet_id":1.24994e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel."}
{"tweet_id":1.24955e-270,"airline_sentiment":"neutral","airline":"United","text":"@united how long does it take for customer feedback to respond to a complaint?"}
{"tweet_id":1.24954e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are making me miss big snow in Montana. Not cool."}
{"tweet_id":1.2494e-270,"airline_sentiment":"negative","airline":"United","text":"@united you might be the only airline not offering waivers...keep up the good fight"}
{"tweet_id":1.24936e-270,"airline_sentiment":"neutral","airline":"United","text":"@united or frontier ... http://t.co/n8WiNFu6C5"}
{"tweet_id":1.24928e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you. Any help is appreciated."}
{"tweet_id":1.24921e-270,"airline_sentiment":"neutral","airline":"United","text":"@united FYI, went through this on similar flight last week."}
{"tweet_id":1.24917e-270,"airline_sentiment":"negative","airline":"United","text":"@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?"}
{"tweet_id":1.24908e-270,"airline_sentiment":"negative","airline":"United","text":"@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated"}
{"tweet_id":1.249e-270,"airline_sentiment":"neutral","airline":"United","text":"@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?"}
{"tweet_id":1.24896e-270,"airline_sentiment":"neutral","airline":"United","text":"@united or us air: http://t.co/Eis9hcNPrO"}
{"tweet_id":1.24884e-270,"airline_sentiment":"negative","airline":"United","text":"@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji"}
{"tweet_id":1.24852e-270,"airline_sentiment":"negative","airline":"United","text":"@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks"}
{"tweet_id":1.24832e-270,"airline_sentiment":"neutral","airline":"United","text":"@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv"}
{"tweet_id":1.24816e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!"}
{"tweet_id":1.24778e-270,"airline_sentiment":"negative","airline":"United","text":"@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right."}
{"tweet_id":1.24773e-270,"airline_sentiment":"neutral","airline":"United","text":"@united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS"}
{"tweet_id":1.24747e-270,"airline_sentiment":"negative","airline":"United","text":".@united It's worth saying that, if you litter in Singapore, you get caned. \"\"But there are rules\"\" says @united"}
{"tweet_id":1.24739e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?"}
{"tweet_id":1.24738e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes! I'll be sending an email to customer service today."}
{"tweet_id":1.24737e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $."}
{"tweet_id":1.24729e-270,"airline_sentiment":"negative","airline":"United","text":"@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH"}
{"tweet_id":1.24716e-270,"airline_sentiment":"negative","airline":"United","text":"@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always."}
{"tweet_id":1.24715e-270,"airline_sentiment":"negative","airline":"United","text":"@united this means within one week i will have filed 2 compensation complaints to your website"}
{"tweet_id":1.24713e-270,"airline_sentiment":"negative","airline":"United","text":"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated."}
{"tweet_id":1.2471e-270,"airline_sentiment":"positive","airline":"United","text":"“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU!  United Cares!"}
{"tweet_id":1.247e-270,"airline_sentiment":"negative","airline":"United","text":"@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution."}
{"tweet_id":1.24698e-270,"airline_sentiment":"neutral","airline":"United","text":"@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions."}
{"tweet_id":1.24694e-270,"airline_sentiment":"neutral","airline":"United","text":"@united dmangen@visualclubconcepts.com"}
{"tweet_id":1.24687e-270,"airline_sentiment":"neutral","airline":"United","text":"@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond"}
{"tweet_id":1.2468e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all."}
{"tweet_id":1.24676e-270,"airline_sentiment":"negative","airline":"United","text":"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark"}
{"tweet_id":1.24673e-270,"airline_sentiment":"negative","airline":"United","text":"@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport"}
{"tweet_id":1.24665e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly."}
{"tweet_id":1.24659e-270,"airline_sentiment":"negative","airline":"United","text":"@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you."}
{"tweet_id":1.24655e-270,"airline_sentiment":"neutral","airline":"United","text":"@united need to add service dog to my itinerary for tomorrow"}
{"tweet_id":1.24654e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly"}
{"tweet_id":1.2465e-270,"airline_sentiment":"negative","airline":"United","text":"@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO"}
{"tweet_id":1.24622e-270,"airline_sentiment":"negative","airline":"United","text":"@united I can't even look at you right now. I'll call you when I'm not so mad."}
{"tweet_id":1.24585e-270,"airline_sentiment":"neutral","airline":"United","text":"@united DM ed u the request num"}
{"tweet_id":1.24582e-270,"airline_sentiment":"negative","airline":"United","text":"@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach"}
{"tweet_id":1.24579e-270,"airline_sentiment":"negative","airline":"United","text":"@united Nope, still sitting at the gate!"}
{"tweet_id":1.2456e-270,"airline_sentiment":"neutral","airline":"United","text":"@united bagage which i take to in the cabin i dont need to check-in,correct?"}
{"tweet_id":1.24527e-270,"airline_sentiment":"neutral","airline":"United","text":"@united exactly"}
{"tweet_id":1.24511e-270,"airline_sentiment":"negative","airline":"United","text":"@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey"}
{"tweet_id":1.24506e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations"}
{"tweet_id":1.2449e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you.. Appreciate the response"}
{"tweet_id":1.24484e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0"}
{"tweet_id":1.24475e-270,"airline_sentiment":"negative","airline":"United","text":".@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight"}
{"tweet_id":1.24459e-270,"airline_sentiment":"neutral","airline":"United","text":"@united mine is GJQX6J husband is A587CW (Can't DM for some reason.)"}
{"tweet_id":1.24456e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines"}
{"tweet_id":1.2444e-270,"airline_sentiment":"negative","airline":"United","text":"@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed"}
{"tweet_id":1.24439e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?"}
{"tweet_id":1.24435e-270,"airline_sentiment":"negative","airline":"United","text":"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky"}
{"tweet_id":1.24419e-270,"airline_sentiment":"positive","airline":"United","text":"@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you"}
{"tweet_id":1.24389e-270,"airline_sentiment":"negative","airline":"United","text":"@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane."}
{"tweet_id":1.2438e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!"}
{"tweet_id":1.24376e-270,"airline_sentiment":"positive","airline":"United","text":"@united perfect! That works! Thank you!"}
{"tweet_id":1.2432e-270,"airline_sentiment":"negative","airline":"United","text":"@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day."}
{"tweet_id":1.24302e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Followback so I can DM plz"}
{"tweet_id":1.24262e-270,"airline_sentiment":"negative","airline":"United","text":"@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure."}
{"tweet_id":1.24262e-270,"airline_sentiment":"negative","airline":"United","text":"@united your customer service is crap."}
{"tweet_id":1.24222e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!"}
{"tweet_id":1.24209e-270,"airline_sentiment":"positive","airline":"United","text":"@united mechanical issue. Looks like they got it fixed! Thanks for your concern."}
{"tweet_id":1.24207e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate."}
{"tweet_id":1.24195e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks"}
{"tweet_id":1.24191e-270,"airline_sentiment":"negative","airline":"United","text":"@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable."}
{"tweet_id":1.24183e-270,"airline_sentiment":"negative","airline":"United","text":"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't."}
{"tweet_id":1.24167e-270,"airline_sentiment":"negative","airline":"United","text":"@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9"}
{"tweet_id":1.24167e-270,"airline_sentiment":"negative","airline":"United","text":"@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?"}
{"tweet_id":1.24158e-270,"airline_sentiment":"negative","airline":"United","text":"@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes"}
{"tweet_id":1.24146e-270,"airline_sentiment":"negative","airline":"United","text":"@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE"}
{"tweet_id":1.24107e-270,"airline_sentiment":"positive","airline":"United","text":"@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons."}
{"tweet_id":1.24106e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline."}
{"tweet_id":1.24106e-270,"airline_sentiment":"neutral","airline":"United","text":"@united UA6357 needs de-icing! Stat! We've waited our turn..."}
{"tweet_id":1.24101e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way"}
{"tweet_id":1.24097e-270,"airline_sentiment":"negative","airline":"United","text":"@united @bobwesson fair enough United. everybody is doing the best they can. Although that \"\"slight delay\"\" is turning into a Cancelled Flightlation."}
{"tweet_id":1.24083e-270,"airline_sentiment":"negative","airline":"United","text":"@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number."}
{"tweet_id":1.24079e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst flight experience I've ever had. Will never ever fly your airline again."}
{"tweet_id":1.24077e-270,"airline_sentiment":"negative","airline":"United","text":"@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?"}
{"tweet_id":1.24059e-270,"airline_sentiment":"positive","airline":"United","text":"@united Looks like they came through. Thanks again for the help."}
{"tweet_id":1.24059e-270,"airline_sentiment":"neutral","airline":"United","text":"@united anything yet JJ?"}
{"tweet_id":1.24023e-270,"airline_sentiment":"negative","airline":"United","text":"@united why would a person take hours and hours of wait time just to tell a lie"}
{"tweet_id":1.24023e-270,"airline_sentiment":"negative","airline":"United","text":"@united hey! DM not working. UA 307!"}
{"tweet_id":1.2402e-270,"airline_sentiment":"negative","airline":"United","text":"@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help"}
{"tweet_id":1.24009e-270,"airline_sentiment":"negative","airline":"United","text":"@united splitting up my flights quadruples the price"}
{"tweet_id":1.24008e-270,"airline_sentiment":"negative","airline":"United","text":"@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?"}
{"tweet_id":1.24003e-270,"airline_sentiment":"negative","airline":"United","text":"@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder"}
{"tweet_id":1.2397e-270,"airline_sentiment":"negative","airline":"United","text":"@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather"}
{"tweet_id":1.23968e-270,"airline_sentiment":"positive","airline":"United","text":"@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were."}
{"tweet_id":1.23964e-270,"airline_sentiment":"negative","airline":"United","text":"@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight..."}
{"tweet_id":1.23954e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous"}
{"tweet_id":1.23943e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Are the current on board food menus available anywhere online?"}
{"tweet_id":1.23941e-270,"airline_sentiment":"neutral","airline":"United","text":"@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg"}
{"tweet_id":1.23932e-270,"airline_sentiment":"negative","airline":"United","text":"@united actually we aren't. Still parked here."}
{"tweet_id":1.23917e-270,"airline_sentiment":"neutral","airline":"United","text":"Can I put sun in my carry on? RT “@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ”"}
{"tweet_id":1.23901e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks!"}
{"tweet_id":1.23897e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55."}
{"tweet_id":1.23881e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?"}
{"tweet_id":1.23867e-270,"airline_sentiment":"positive","airline":"United","text":"@united appreciate the sentiment and you were able to get me off the ground;still missed connection"}
{"tweet_id":1.23866e-270,"airline_sentiment":"negative","airline":"United","text":"@united I log in, view reservations, try view specific reservation & takes me back to login page,"}
{"tweet_id":1.23834e-270,"airline_sentiment":"neutral","airline":"United","text":"@united it just goes round & round, it's be going on for weeks,"}
{"tweet_id":1.2383e-270,"airline_sentiment":"positive","airline":"United","text":"Thank you @united for your prompt assistance."}
{"tweet_id":1.23815e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!"}
{"tweet_id":1.23813e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I looked on the email chain and there is not one"}
{"tweet_id":1.23795e-270,"airline_sentiment":"negative","airline":"United","text":"@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years."}
{"tweet_id":1.23731e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for more timely updates."}
{"tweet_id":1.23721e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?"}
{"tweet_id":1.23712e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler"}
{"tweet_id":1.2371e-270,"airline_sentiment":"negative","airline":"United","text":"@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact"}
{"tweet_id":1.23693e-270,"airline_sentiment":"negative","airline":"United","text":"@united cleaning a regional jet takes an hour?"}
{"tweet_id":1.23681e-270,"airline_sentiment":"positive","airline":"United","text":"@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!"}
{"tweet_id":1.23678e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thanks. That means I have 30 minutes to make my international connection to HKG"}
{"tweet_id":1.23673e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila."}
{"tweet_id":1.23672e-270,"airline_sentiment":"negative","airline":"United","text":"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?"}
{"tweet_id":1.23672e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you for your offer! All sorted out :-)"}
{"tweet_id":1.23671e-270,"airline_sentiment":"neutral","airline":"United","text":"@united workin on it. Waiting on him to reply."}
{"tweet_id":1.23638e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight 395. Rolling delay of 1 hour 42 minutes"}
{"tweet_id":1.23632e-270,"airline_sentiment":"negative","airline":"United","text":"@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days"}
{"tweet_id":1.23628e-270,"airline_sentiment":"positive","airline":"United","text":"@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!"}
{"tweet_id":1.23627e-270,"airline_sentiment":"positive","airline":"United","text":"@united of course not. The inflight crew was great!"}
{"tweet_id":1.23625e-270,"airline_sentiment":"positive","airline":"United","text":"@united well played, ^LO."}
{"tweet_id":1.23621e-270,"airline_sentiment":"positive","airline":"United","text":"@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever."}
{"tweet_id":1.23616e-270,"airline_sentiment":"negative","airline":"United","text":"@united your website is a complete joke when using safari!"}
{"tweet_id":1.23611e-270,"airline_sentiment":"negative","airline":"United","text":"@united the new seats on the Canadaair regional jets just plain suck."}
{"tweet_id":1.23608e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air"}
{"tweet_id":1.23604e-270,"airline_sentiment":"negative","airline":"United","text":"@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman"}
{"tweet_id":1.23591e-270,"airline_sentiment":"neutral","airline":"United","text":"@united found the flight on @airfarewatchdog"}
{"tweet_id":1.23589e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒"}
{"tweet_id":1.23586e-270,"airline_sentiment":"negative","airline":"United","text":"@united Did somebody say flight upgrade?"}
{"tweet_id":1.23583e-270,"airline_sentiment":"neutral","airline":"United","text":"@united DM sent."}
{"tweet_id":1.23569e-270,"airline_sentiment":"negative","airline":"United","text":"@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious"}
{"tweet_id":1.2354e-270,"airline_sentiment":"negative","airline":"United","text":"@united I can tell you. Your airline has lost mine and my families business. \nThis day and age message through Twitter travels fast."}
{"tweet_id":1.23534e-270,"airline_sentiment":"negative","airline":"United","text":"@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!"}
{"tweet_id":1.23534e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is very disappointing. This is about customer service."}
{"tweet_id":1.2353e-270,"airline_sentiment":"negative","airline":"United","text":"@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA."}
{"tweet_id":1.23523e-270,"airline_sentiment":"negative","airline":"United","text":"@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service"}
{"tweet_id":1.23522e-270,"airline_sentiment":"negative","airline":"United","text":"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff"}
{"tweet_id":1.23497e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous."}
{"tweet_id":1.23491e-270,"airline_sentiment":"negative","airline":"United","text":"@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?"}
{"tweet_id":1.23491e-270,"airline_sentiment":"negative","airline":"United","text":"@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help"}
{"tweet_id":1.23482e-270,"airline_sentiment":"negative","airline":"United","text":"@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx"}
{"tweet_id":1.23481e-270,"airline_sentiment":"neutral","airline":"United","text":"@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?"}
{"tweet_id":1.23475e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have those notifications yet the staff on board say that is not accurate and they have no departure time."}
{"tweet_id":1.23465e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated."}
{"tweet_id":1.2344e-270,"airline_sentiment":"negative","airline":"United","text":"@united DM sent.  This lack if customer service is getting ridiculous."}
{"tweet_id":1.23422e-270,"airline_sentiment":"negative","airline":"United","text":"@united delayed going home AGAIN. Getting really tired of delays."}
{"tweet_id":1.23412e-270,"airline_sentiment":"positive","airline":"United","text":"@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me."}
{"tweet_id":1.23388e-270,"airline_sentiment":"negative","airline":"United","text":"@united uh - I booked it through the UA website. Why the price change?"}
{"tweet_id":1.23387e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler"}
{"tweet_id":1.23375e-270,"airline_sentiment":"negative","airline":"United","text":"@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?"}
{"tweet_id":1.23348e-270,"airline_sentiment":"negative","airline":"United","text":"@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the \"\"broken lightbulb\"\""}
{"tweet_id":1.23345e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary."}
{"tweet_id":1.2334e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers"}
{"tweet_id":1.23339e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!"}
{"tweet_id":1.23326e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!"}
{"tweet_id":1.23325e-270,"airline_sentiment":"positive","airline":"United","text":"@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH"}
{"tweet_id":1.23318e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other"}
{"tweet_id":1.23316e-270,"airline_sentiment":"positive","airline":"United","text":"@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied"}
{"tweet_id":1.23311e-270,"airline_sentiment":"negative","airline":"United","text":"@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!"}
{"tweet_id":1.23305e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes to three different checkers along the walk to the plane. Overkill"}
{"tweet_id":1.23274e-270,"airline_sentiment":"negative","airline":"United","text":"@united Bummer. Might have to go with @AmericanAir card instead. TY for response though."}
{"tweet_id":1.2327e-270,"airline_sentiment":"neutral","airline":"United","text":"“@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues"}
{"tweet_id":1.23269e-270,"airline_sentiment":"negative","airline":"United","text":"@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo"}
{"tweet_id":1.23266e-270,"airline_sentiment":"neutral","airline":"United","text":"@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade"}
{"tweet_id":1.23263e-270,"airline_sentiment":"negative","airline":"United","text":"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!"}
{"tweet_id":1.23262e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver"}
{"tweet_id":1.23261e-270,"airline_sentiment":"negative","airline":"United","text":"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH"}
{"tweet_id":1.23261e-270,"airline_sentiment":"positive","airline":"United","text":"@united thnx!"}
{"tweet_id":1.23237e-270,"airline_sentiment":"negative","airline":"United","text":"@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?"}
{"tweet_id":1.23225e-270,"airline_sentiment":"neutral","airline":"United","text":"@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now"}
{"tweet_id":1.23222e-270,"airline_sentiment":"negative","airline":"United","text":"@united I hope you have a solution or insurance to cover this issue"}
{"tweet_id":1.23221e-270,"airline_sentiment":"negative","airline":"United","text":"@united customer service has no solution and now we might miss a show because of them"}
{"tweet_id":1.23219e-270,"airline_sentiment":"negative","airline":"United","text":"@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss"}
{"tweet_id":1.2321e-270,"airline_sentiment":"negative","airline":"United","text":"@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail"}
{"tweet_id":1.23195e-270,"airline_sentiment":"negative","airline":"United","text":"@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket."}
{"tweet_id":1.23189e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Do miles earned with Explorer card count toward lifetime miles?"}
{"tweet_id":1.23169e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes, but they still don't know where it is.  I've been told it might be on a flight, but now no one can confirm it."}
{"tweet_id":1.23168e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what do I do if something is missing from my checked baggage?"}
{"tweet_id":1.23165e-270,"airline_sentiment":"negative","airline":"United","text":"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united"}
{"tweet_id":1.23162e-270,"airline_sentiment":"positive","airline":"United","text":"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better."}
{"tweet_id":1.23161e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Frontier is currently offering their weather exceptions for this weekend. When is United?"}
{"tweet_id":1.23154e-270,"airline_sentiment":"negative","airline":"United","text":"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board."}
{"tweet_id":1.23142e-270,"airline_sentiment":"negative","airline":"United","text":"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours"}
{"tweet_id":1.23142e-270,"airline_sentiment":"negative","airline":"United","text":"@united that link is not helpful as it does not put me In touch with management"}
{"tweet_id":1.23141e-270,"airline_sentiment":"positive","airline":"United","text":"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive"}
{"tweet_id":1.23129e-270,"airline_sentiment":"negative","airline":"United","text":"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited"}
{"tweet_id":1.23118e-270,"airline_sentiment":"negative","airline":"United","text":"@united @upgrd I guess the Kit Kat looks tasty... not going near that \"\"sandwich.\"\""}
{"tweet_id":1.23107e-270,"airline_sentiment":"negative","airline":"United","text":"@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?"}
{"tweet_id":1.23106e-270,"airline_sentiment":"negative","airline":"United","text":"@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k"}
{"tweet_id":1.23103e-270,"airline_sentiment":"negative","airline":"United","text":"@united your customer service is terrible"}
{"tweet_id":1.23092e-270,"airline_sentiment":"neutral","airline":"United","text":"@united done"}
{"tweet_id":1.23071e-270,"airline_sentiment":"negative","airline":"United","text":"@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O"}
{"tweet_id":1.23069e-270,"airline_sentiment":"negative","airline":"United","text":"@united define \"\"appreciate\"\". I doubt the worst major airline in the USA acts on much feedback."}
{"tweet_id":1.23069e-270,"airline_sentiment":"negative","airline":"United","text":"@united yea, a refund. Your airline ruined our trip."}
{"tweet_id":1.23067e-270,"airline_sentiment":"positive","airline":"United","text":"@united just sent - thank you!"}
{"tweet_id":1.23061e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed"}
{"tweet_id":1.23057e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation"}
{"tweet_id":1.23055e-270,"airline_sentiment":"negative","airline":"United","text":"@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?"}
{"tweet_id":1.23054e-270,"airline_sentiment":"negative","airline":"United","text":"@united It is all good -- your 1K team has been nothing short of amazing with everything."}
{"tweet_id":1.23029e-270,"airline_sentiment":"negative","airline":"United","text":"@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail"}
{"tweet_id":1.23025e-270,"airline_sentiment":"positive","airline":"United","text":"@united good fly!! #United #businessFirst"}
{"tweet_id":1.23017e-270,"airline_sentiment":"negative","airline":"United","text":".@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours."}
{"tweet_id":1.23016e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks, i made it."}
{"tweet_id":1.23009e-270,"airline_sentiment":"neutral","airline":"United","text":"@united past"}
{"tweet_id":1.23008e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks! Just DMed HN."}
{"tweet_id":1.23008e-270,"airline_sentiment":"negative","airline":"United","text":"@united is a money sucking airline with terrible terrible customer service"}
{"tweet_id":1.23004e-270,"airline_sentiment":"negative","airline":"United","text":"@united - are you aware your airbus fleet sucks?  I'd rather fly a C-130 full of rubber dog shit."}
{"tweet_id":1.23003e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Will you be issuing an exception policy for Denver for this weekend?"}
{"tweet_id":1.23001e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I need a breakdown of what the \"\"international surcharge\"\" on my flights cover. Please help"}
{"tweet_id":1.22983e-270,"airline_sentiment":"negative","airline":"United","text":"@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers"}
{"tweet_id":1.22982e-270,"airline_sentiment":"negative","airline":"United","text":"@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed"}
{"tweet_id":1.2298e-270,"airline_sentiment":"negative","airline":"United","text":"@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail"}
{"tweet_id":1.22973e-270,"airline_sentiment":"neutral","airline":"United","text":"@united flight #1051 on 2/23. Thx"}
{"tweet_id":1.22972e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then."}
{"tweet_id":1.2297e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ...."}
{"tweet_id":1.22967e-270,"airline_sentiment":"negative","airline":"United","text":"@united no wifi on flight ua688. SF to ORD. Really?  Wow"}
{"tweet_id":1.22967e-270,"airline_sentiment":"neutral","airline":"United","text":"@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS"}
{"tweet_id":1.22961e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the worst http://t.co/27aitZl6nd"}
{"tweet_id":1.22948e-270,"airline_sentiment":"negative","airline":"United","text":"@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather"}
{"tweet_id":1.22897e-270,"airline_sentiment":"negative","airline":"United","text":"@united no because you will charge me or delay me further. United 1612 still waiting."}
{"tweet_id":1.22894e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)"}
{"tweet_id":1.22886e-270,"airline_sentiment":"neutral","airline":"United","text":"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?"}
{"tweet_id":1.22885e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room"}
{"tweet_id":1.22858e-270,"airline_sentiment":"negative","airline":"United","text":"@united my flight Cancelled Flightled new flight 5012 hopefully will not."}
{"tweet_id":1.22853e-270,"airline_sentiment":"negative","airline":"United","text":"@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest."}
{"tweet_id":1.22852e-270,"airline_sentiment":"positive","airline":"United","text":"@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!"}
{"tweet_id":1.22844e-270,"airline_sentiment":"positive","airline":"United","text":"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate."}
{"tweet_id":1.22835e-270,"airline_sentiment":"negative","airline":"United","text":"@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now."}
{"tweet_id":1.22812e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Who can I contact about requesting a charity donation? #ThankYou"}
{"tweet_id":1.22802e-270,"airline_sentiment":"negative","airline":"United","text":"@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!"}
{"tweet_id":1.22794e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime"}
{"tweet_id":1.22737e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I need a customer service manager to contact me please"}
{"tweet_id":1.22719e-270,"airline_sentiment":"negative","airline":"United","text":"@united Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded."}
{"tweet_id":1.22708e-270,"airline_sentiment":"negative","airline":"United","text":".@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG."}
{"tweet_id":1.22691e-270,"airline_sentiment":"negative","airline":"United","text":"@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline"}
{"tweet_id":1.22688e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it"}
{"tweet_id":1.22671e-270,"airline_sentiment":"negative","airline":"United","text":"@united or you'll Cancelled Flight my flight like you just did"}
{"tweet_id":1.22667e-270,"airline_sentiment":"negative","airline":"United","text":"@united screwing me over twice in one month. Learned my lesson. We are through."}
{"tweet_id":1.22663e-270,"airline_sentiment":"negative","airline":"United","text":"@united what's the point of offering a free checked bag of you lose it?"}
{"tweet_id":1.22663e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Will do, cheers"}
{"tweet_id":1.22662e-270,"airline_sentiment":"positive","airline":"United","text":"@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx"}
{"tweet_id":1.2265e-270,"airline_sentiment":"positive","airline":"United","text":"@united thnx ^LO :-)"}
{"tweet_id":1.22647e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes. Houston Int'l, Bush."}
{"tweet_id":1.22609e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks."}
{"tweet_id":1.22581e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight from vegas to houston Cancelled Flighted this morning \"\"due to operation\"\" what does this mean!???? Thank god I woke up early today!"}
{"tweet_id":1.2257e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Will do! Thanks!"}
{"tweet_id":1.22545e-270,"airline_sentiment":"negative","airline":"United","text":"@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus."}
{"tweet_id":1.2252e-270,"airline_sentiment":"negative","airline":"United","text":"@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http://t.co/SJQEmDtQmA"}
{"tweet_id":1.22515e-270,"airline_sentiment":"negative","airline":"United","text":"@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated"}
{"tweet_id":1.22498e-270,"airline_sentiment":"negative","airline":"United","text":"@united instead of making  seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers"}
{"tweet_id":1.22478e-270,"airline_sentiment":"negative","airline":"United","text":"@united I need assistance with pulling your agents' heads out of their asses"}
{"tweet_id":1.22421e-270,"airline_sentiment":"negative","airline":"United","text":"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an \"\"UNMET ARRIVAL\"\"!!"}
{"tweet_id":1.224e-270,"airline_sentiment":"negative","airline":"United","text":"@united @abigailedge Another glitch??"}
{"tweet_id":1.22386e-270,"airline_sentiment":"positive","airline":"United","text":"@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United."}
{"tweet_id":1.22333e-270,"airline_sentiment":"negative","airline":"United","text":"@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks"}
{"tweet_id":1.22331e-270,"airline_sentiment":"neutral","airline":"United","text":"@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek"}
{"tweet_id":1.22317e-270,"airline_sentiment":"negative","airline":"United","text":"@United flight 4465 almost half an hour at the Tarmac \"\"waiting for papers\"\"... Cannot miss my connection at IAH !"}
{"tweet_id":1.22305e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse."}
{"tweet_id":1.22288e-270,"airline_sentiment":"negative","airline":"United","text":"@united no chance in hell. I'd rather walk. Worst airline ever."}
{"tweet_id":1.2226e-270,"airline_sentiment":"negative","airline":"United","text":"@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?"}
{"tweet_id":1.2225e-270,"airline_sentiment":"neutral","airline":"United","text":"@united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)"}
{"tweet_id":1.22129e-270,"airline_sentiment":"positive","airline":"United","text":"@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm"}
{"tweet_id":1.22107e-270,"airline_sentiment":"negative","airline":"United","text":"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49"}
{"tweet_id":1.22106e-270,"airline_sentiment":"negative","airline":"United","text":"@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love."}
{"tweet_id":1.22074e-270,"airline_sentiment":"positive","airline":"United","text":"@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧"}
{"tweet_id":1.22056e-270,"airline_sentiment":"negative","airline":"United","text":"@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives."}
{"tweet_id":1.2204e-270,"airline_sentiment":"neutral","airline":"United","text":"@united just kidding with you I'll send you my stuff now. Thanks"}
{"tweet_id":1.22018e-270,"airline_sentiment":"negative","airline":"United","text":"@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU"}
{"tweet_id":1.2201e-270,"airline_sentiment":"negative","airline":"United","text":"@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate."}
{"tweet_id":1.22009e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!"}
{"tweet_id":1.2195e-270,"airline_sentiment":"negative","airline":"United","text":"@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare"}
{"tweet_id":1.2193e-270,"airline_sentiment":"neutral","airline":"United","text":"@united tremendous. What would you recommend?"}
{"tweet_id":1.21919e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you help me with a delayed flight as im going to miss my connection?"}
{"tweet_id":1.21839e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce"}
{"tweet_id":1.21683e-270,"airline_sentiment":"negative","airline":"United","text":"@United why is it so impossible to actually get a passenger AND their luggage to their final destination?"}
{"tweet_id":1.21642e-270,"airline_sentiment":"positive","airline":"United","text":"@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive."}
{"tweet_id":1.21605e-270,"airline_sentiment":"positive","airline":"United","text":"@united awesome new plane flight 1701"}
{"tweet_id":1.21595e-270,"airline_sentiment":"negative","airline":"United","text":"@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation"}
{"tweet_id":1.21511e-270,"airline_sentiment":"negative","airline":"United","text":"@united  oh united, how much I despise thee!"}
{"tweet_id":1.21507e-270,"airline_sentiment":"neutral","airline":"United","text":"@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight"}
{"tweet_id":1.21493e-270,"airline_sentiment":"positive","airline":"United","text":"@united flt 912. Capt Herman is amazing! Came out before flight to play \"\"ask the captain anything.\"\" Wonderful ambassador to the airline!!"}
{"tweet_id":1.21398e-270,"airline_sentiment":"negative","airline":"United","text":"@united your airline is the biggest joke of an operation in the world."}
{"tweet_id":1.21373e-270,"airline_sentiment":"negative","airline":"United","text":"@united what is going on with baggage claim in Newark!#tiredandwanttogohome"}
{"tweet_id":1.21336e-270,"airline_sentiment":"negative","airline":"United","text":"@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first"}
{"tweet_id":1.21308e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!"}
{"tweet_id":1.21266e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!"}
{"tweet_id":1.21188e-270,"airline_sentiment":"negative","airline":"United","text":"@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again."}
{"tweet_id":1.21183e-270,"airline_sentiment":"negative","airline":"United","text":"@united So disappointed in the service and the level of staff communication. Such a bummer."}
{"tweet_id":1.21175e-270,"airline_sentiment":"neutral","airline":"United","text":"@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now."}
{"tweet_id":1.21175e-270,"airline_sentiment":"negative","airline":"United","text":"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals"}
{"tweet_id":1.21156e-270,"airline_sentiment":"positive","airline":"United","text":"@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU"}
{"tweet_id":1.21053e-270,"airline_sentiment":"neutral","airline":"United","text":"@united got it, look forward to hearing from you soon"}
{"tweet_id":1.20982e-270,"airline_sentiment":"negative","airline":"United","text":"@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta"}
{"tweet_id":1.20901e-270,"airline_sentiment":"positive","airline":"United","text":"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”"}
{"tweet_id":1.20861e-270,"airline_sentiment":"negative","airline":"United","text":"@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep"}
{"tweet_id":1.20826e-270,"airline_sentiment":"negative","airline":"United","text":"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos"}
{"tweet_id":1.20765e-270,"airline_sentiment":"negative","airline":"United","text":"@united they have access to the dial that makes it faster do they?"}
{"tweet_id":1.20747e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I'll be impressed if I actually get a response! 😜"}
{"tweet_id":1.20718e-270,"airline_sentiment":"neutral","airline":"United","text":"@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?"}
{"tweet_id":1.20699e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient"}
{"tweet_id":1.20629e-270,"airline_sentiment":"negative","airline":"United","text":"@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument."}
{"tweet_id":1.2038e-270,"airline_sentiment":"negative","airline":"United","text":"@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money"}
{"tweet_id":1.20372e-270,"airline_sentiment":"negative","airline":"United","text":"@united accordingly? U dont respond at all"}
{"tweet_id":1.20369e-270,"airline_sentiment":"negative","airline":"United","text":"@united \"\"the extra care airline\"\". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1"}
{"tweet_id":1.20362e-270,"airline_sentiment":"negative","airline":"United","text":"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :("}
{"tweet_id":1.2036e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd"}
{"tweet_id":1.20353e-270,"airline_sentiment":"negative","airline":"United","text":"@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys."}
{"tweet_id":1.20343e-270,"airline_sentiment":"negative","airline":"United","text":"@united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines"}
{"tweet_id":1.20315e-270,"airline_sentiment":"positive","airline":"United","text":"@united alright thank you. Much appreciated."}
{"tweet_id":1.20278e-270,"airline_sentiment":"negative","airline":"United","text":"@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems."}
{"tweet_id":1.2026e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis."}
{"tweet_id":1.20259e-270,"airline_sentiment":"negative","airline":"United","text":"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful"}
{"tweet_id":1.20234e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?"}
{"tweet_id":1.20228e-270,"airline_sentiment":"negative","airline":"United","text":"we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und"}
{"tweet_id":1.20206e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous."}
{"tweet_id":1.20174e-270,"airline_sentiment":"negative","airline":"United","text":"There were plenty of empty seats in coach \"\"@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f\"\""}
{"tweet_id":1.20147e-270,"airline_sentiment":"negative","airline":"United","text":"@united all good, didn't die or anything. As they say \"\"you get what you pay for\"\"!"}
{"tweet_id":1.2007e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you so much. How will you be able to contact me?"}
{"tweet_id":1.20058e-270,"airline_sentiment":"positive","airline":"United","text":"@united maybe on my return trip 👍"}
{"tweet_id":1.20051e-270,"airline_sentiment":"negative","airline":"United","text":"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou"}
{"tweet_id":1.19991e-270,"airline_sentiment":"positive","airline":"United","text":"@united i got it at the gate, thanks for checking!"}
{"tweet_id":1.1994e-270,"airline_sentiment":"negative","airline":"United","text":"@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable"}
{"tweet_id":1.19933e-270,"airline_sentiment":"positive","airline":"United","text":"@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice"}
{"tweet_id":1.1993e-270,"airline_sentiment":"neutral","airline":"United","text":"@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?"}
{"tweet_id":1.19925e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!"}
{"tweet_id":1.19914e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am so happy I found my phone because this is easily the worst system I have ever heard of"}
{"tweet_id":1.19909e-270,"airline_sentiment":"negative","airline":"United","text":"Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP"}
{"tweet_id":1.19884e-270,"airline_sentiment":"negative","airline":"United","text":"@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?"}
{"tweet_id":1.19884e-270,"airline_sentiment":"neutral","airline":"United","text":"@united round trip*"}
{"tweet_id":1.1988e-270,"airline_sentiment":"negative","airline":"United","text":"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet."}
{"tweet_id":1.19878e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thanks.  Not tonight it would seem. http://t.co/WNdcEO5QlK"}
{"tweet_id":1.19876e-270,"airline_sentiment":"negative","airline":"United","text":"@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful"}
{"tweet_id":1.19837e-270,"airline_sentiment":"negative","airline":"United","text":"@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?"}
{"tweet_id":1.19824e-270,"airline_sentiment":"negative","airline":"United","text":".@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again"}
{"tweet_id":1.19803e-270,"airline_sentiment":"positive","airline":"United","text":"@united please do! She went above and beyond what she had to do, she made us her number one priority!"}
{"tweet_id":1.19797e-270,"airline_sentiment":"positive","airline":"United","text":"@united you guys are awesome! Thanks!"}
{"tweet_id":1.19788e-270,"airline_sentiment":"positive","airline":"United","text":"@united thnx"}
{"tweet_id":1.19784e-270,"airline_sentiment":"negative","airline":"United","text":"@united I think we both have the same status (nothing). I think there was a bug in your search system."}
{"tweet_id":1.1978e-270,"airline_sentiment":"positive","airline":"United","text":"@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!"}
{"tweet_id":1.19766e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect"}
{"tweet_id":1.19765e-270,"airline_sentiment":"negative","airline":"United","text":"@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united"}
{"tweet_id":1.19754e-270,"airline_sentiment":"negative","airline":"United","text":"@united I think I left my phone on my flight. Help!"}
{"tweet_id":1.19729e-270,"airline_sentiment":"positive","airline":"United","text":"@united  Great customer service again. Thanks!"}
{"tweet_id":1.19705e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks, that would be awesome."}
{"tweet_id":1.19703e-270,"airline_sentiment":"negative","airline":"United","text":"@united hey, left my computer bag, w/computer inside, in United, filed online report, no response"}
{"tweet_id":1.19695e-270,"airline_sentiment":"negative","airline":"United","text":"@united  they were empty upon takeoff. Why can't someone sit there?"}
{"tweet_id":1.19667e-270,"airline_sentiment":"negative","airline":"United","text":"@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!"}
{"tweet_id":1.1966e-270,"airline_sentiment":"positive","airline":"United","text":"@united nawww. United is my fave airline."}
{"tweet_id":1.19593e-270,"airline_sentiment":"negative","airline":"United","text":"@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though..."}
{"tweet_id":1.19586e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?"}
{"tweet_id":1.19571e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Also, a United phone representative just asked me for my web password. Is that normal?"}
{"tweet_id":1.19564e-270,"airline_sentiment":"negative","airline":"United","text":"@united €202.88 is the difference between the booked flights, do you want screen shots?"}
{"tweet_id":1.19562e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what is your plan to reduce delays?"}
{"tweet_id":1.19561e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?"}
{"tweet_id":1.19526e-270,"airline_sentiment":"negative","airline":"United","text":"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement."}
{"tweet_id":1.19484e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2"}
{"tweet_id":1.19425e-270,"airline_sentiment":"neutral","airline":"United","text":"@United What's your phone number? Customer service question."}
{"tweet_id":1.1939e-270,"airline_sentiment":"neutral","airline":"United","text":"@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help..."}
{"tweet_id":1.19377e-270,"airline_sentiment":"negative","airline":"United","text":"@united understanding the situation we waited and it was opened until 10:30pm"}
{"tweet_id":1.19367e-270,"airline_sentiment":"positive","airline":"United","text":"“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏"}
{"tweet_id":1.19343e-270,"airline_sentiment":"negative","airline":"United","text":"@united just curious, when are you going to to finally learn #customerservice ?"}
{"tweet_id":1.19323e-270,"airline_sentiment":"negative","airline":"United","text":"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course"}
{"tweet_id":1.19317e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Surprised to go from 1K last year to nothing this year. What happened to the \"\"soft landing\"\" policy of no more than 1 level?"}
{"tweet_id":1.19283e-270,"airline_sentiment":"neutral","airline":"United","text":"@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air."}
{"tweet_id":1.19278e-270,"airline_sentiment":"negative","airline":"United","text":"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled"}
{"tweet_id":1.19276e-270,"airline_sentiment":"negative","airline":"United","text":"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family"}
{"tweet_id":1.19263e-270,"airline_sentiment":"negative","airline":"United","text":"@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either."}
{"tweet_id":1.19252e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day"}
{"tweet_id":1.19252e-270,"airline_sentiment":"negative","airline":"United","text":"@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable"}
{"tweet_id":1.19233e-270,"airline_sentiment":"negative","airline":"United","text":"@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta"}
{"tweet_id":1.19213e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time."}
{"tweet_id":1.1918e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks, keep up the good work"}
{"tweet_id":1.19179e-270,"airline_sentiment":"positive","airline":"United","text":"@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!"}
{"tweet_id":1.19175e-270,"airline_sentiment":"negative","airline":"United","text":"@united any solutions?"}
{"tweet_id":1.19113e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what do you have in mind?"}
{"tweet_id":1.19094e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup"}
{"tweet_id":1.19086e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it"}
{"tweet_id":1.19072e-270,"airline_sentiment":"negative","airline":"United","text":"@united it is cool. Your customer told me they didn't care either. It is expected"}
{"tweet_id":1.19069e-270,"airline_sentiment":"negative","airline":"United","text":"@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE"}
{"tweet_id":1.19054e-270,"airline_sentiment":"negative","airline":"United","text":"@united not once did #US3645 leave #ORD on time this week #shameful"}
{"tweet_id":1.19047e-270,"airline_sentiment":"negative","airline":"United","text":"@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm"}
{"tweet_id":1.19018e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?"}
{"tweet_id":1.19008e-270,"airline_sentiment":"negative","airline":"United","text":"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus"}
{"tweet_id":1.19004e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks"}
{"tweet_id":1.18993e-270,"airline_sentiment":"negative","airline":"United","text":"@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there."}
{"tweet_id":1.18979e-270,"airline_sentiment":"neutral","airline":"United","text":"@united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare"}
{"tweet_id":1.18977e-270,"airline_sentiment":"negative","airline":"United","text":"@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞"}
{"tweet_id":1.18976e-270,"airline_sentiment":"positive","airline":"United","text":"@united sent you my confirmation via DM. Thank you very much"}
{"tweet_id":1.18975e-270,"airline_sentiment":"negative","airline":"United","text":".@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now."}
{"tweet_id":1.18954e-270,"airline_sentiment":"positive","airline":"United","text":"@united that would be great - 1k us651621"}
{"tweet_id":1.18926e-270,"airline_sentiment":"negative","airline":"United","text":"@united stuck on Tarmac for the last hour. Can I have a beer?"}
{"tweet_id":1.18923e-270,"airline_sentiment":"negative","airline":"United","text":"@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again."}
{"tweet_id":1.18908e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's freezing on the gate bridge#waitingforbags#united#EWR"}
{"tweet_id":1.18898e-270,"airline_sentiment":"negative","airline":"United","text":"@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer"}
{"tweet_id":1.18893e-270,"airline_sentiment":"negative","airline":"United","text":"@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?"}
{"tweet_id":1.18884e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?"}
{"tweet_id":1.18884e-270,"airline_sentiment":"negative","airline":"United","text":"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match."}
{"tweet_id":1.18873e-270,"airline_sentiment":"negative","airline":"United","text":"@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡"}
{"tweet_id":1.18868e-270,"airline_sentiment":"negative","airline":"United","text":"@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6"}
{"tweet_id":1.18865e-270,"airline_sentiment":"negative","airline":"United","text":"@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?"}
{"tweet_id":1.18844e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm"}
{"tweet_id":1.18822e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @HiltonWorldwide @Caravannyc @MaysvilleNYC \nLet's go! Join me on my first trip back to NYC…as a tourist: \nhttp://t.co/egaEjtRGLb"}
{"tweet_id":1.18802e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks KP.  What's going on w/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!"}
{"tweet_id":1.18779e-270,"airline_sentiment":"positive","airline":"United","text":"@united just got my lost Kindle in the mail! Thanks again."}
{"tweet_id":1.18774e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is z and d code airfare refundable?"}
{"tweet_id":1.18745e-270,"airline_sentiment":"neutral","airline":"United","text":"@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt"}
{"tweet_id":1.1874e-270,"airline_sentiment":"negative","airline":"United","text":"@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!"}
{"tweet_id":1.1872e-270,"airline_sentiment":"negative","airline":"United","text":"@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN"}
{"tweet_id":1.18704e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!"}
{"tweet_id":1.18679e-270,"airline_sentiment":"negative","airline":"United","text":"@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h"}
{"tweet_id":1.18675e-270,"airline_sentiment":"negative","airline":"United","text":"@united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?"}
{"tweet_id":1.1867e-270,"airline_sentiment":"negative","airline":"United","text":"@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time."}
{"tweet_id":1.18654e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm in Denver, my bag is in San Jose. See something wrong here."}
{"tweet_id":1.18649e-270,"airline_sentiment":"negative","airline":"United","text":"@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome"}
{"tweet_id":1.18626e-270,"airline_sentiment":"negative","airline":"United","text":"@united playing hide and seek with the gate. \"\"We can't find it, it should only be a few more minutes.\"\""}
{"tweet_id":1.18615e-270,"airline_sentiment":"negative","airline":"United","text":"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed."}
{"tweet_id":1.18598e-270,"airline_sentiment":"neutral","airline":"United","text":"@united your flights are really cheap what's the catch"}
{"tweet_id":1.1858e-270,"airline_sentiment":"neutral","airline":"United","text":"@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me"}
{"tweet_id":1.18563e-270,"airline_sentiment":"negative","airline":"United","text":"@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X"}
{"tweet_id":1.18554e-270,"airline_sentiment":"negative","airline":"United","text":"@united stop picking on us #CLE http://t.co/VTqE8m1L3i"}
{"tweet_id":1.18551e-270,"airline_sentiment":"negative","airline":"United","text":"@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff"}
{"tweet_id":1.18531e-270,"airline_sentiment":"negative","airline":"United","text":"@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!"}
{"tweet_id":1.18517e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF"}
{"tweet_id":1.18513e-270,"airline_sentiment":"positive","airline":"United","text":"@united Leaving soon. Thanks!"}
{"tweet_id":1.18506e-270,"airline_sentiment":"negative","airline":"United","text":"@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??"}
{"tweet_id":1.18501e-270,"airline_sentiment":"negative","airline":"United","text":"@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation."}
{"tweet_id":1.18496e-270,"airline_sentiment":"neutral","airline":"United","text":"@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?"}
{"tweet_id":1.18468e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful"}
{"tweet_id":1.18431e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me"}
{"tweet_id":1.1841e-270,"airline_sentiment":"negative","airline":"United","text":"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?"}
{"tweet_id":1.18403e-270,"airline_sentiment":"negative","airline":"United","text":"@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!"}
{"tweet_id":1.18396e-270,"airline_sentiment":"negative","airline":"United","text":".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?"}
{"tweet_id":1.18387e-270,"airline_sentiment":"neutral","airline":"United","text":"@united sent DM's"}
{"tweet_id":1.18378e-270,"airline_sentiment":"negative","airline":"United","text":"@united just changed again.  This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL"}
{"tweet_id":1.18367e-270,"airline_sentiment":"negative","airline":"United","text":"@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays"}
{"tweet_id":1.18328e-270,"airline_sentiment":"negative","airline":"United","text":"@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?"}
{"tweet_id":1.18304e-270,"airline_sentiment":"negative","airline":"United","text":"@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?"}
{"tweet_id":1.18287e-270,"airline_sentiment":"negative","airline":"United","text":"@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning."}
{"tweet_id":1.18266e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!"}
{"tweet_id":1.18249e-270,"airline_sentiment":"negative","airline":"United","text":"@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk"}
{"tweet_id":1.18238e-270,"airline_sentiment":"negative","airline":"United","text":"@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience."}
{"tweet_id":1.18223e-270,"airline_sentiment":"neutral","airline":"United","text":"@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201"}
{"tweet_id":1.18221e-270,"airline_sentiment":"negative","airline":"United","text":"@united silence is very telling"}
{"tweet_id":1.1822e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2"}
{"tweet_id":1.18207e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??"}
{"tweet_id":1.18196e-270,"airline_sentiment":"negative","airline":"United","text":"@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5"}
{"tweet_id":1.18195e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM"}
{"tweet_id":1.18194e-270,"airline_sentiment":"neutral","airline":"United","text":"@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p"}
{"tweet_id":1.18191e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK"}
{"tweet_id":1.18188e-270,"airline_sentiment":"positive","airline":"United","text":"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?"}
{"tweet_id":1.18182e-270,"airline_sentiment":"negative","airline":"United","text":"@united 50 minute wait...still at the gate with a broken jetway. Might miss connection"}
{"tweet_id":1.18178e-270,"airline_sentiment":"negative","airline":"United","text":"“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5."}
{"tweet_id":1.18166e-270,"airline_sentiment":"neutral","airline":"United","text":"@united in Bogota with no wallet is no fun. :-("}
{"tweet_id":1.18164e-270,"airline_sentiment":"negative","airline":"United","text":"@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet."}
{"tweet_id":1.18163e-270,"airline_sentiment":"negative","airline":"United","text":"@united one hour after departure time and still no update!"}
{"tweet_id":1.18141e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger"}
{"tweet_id":1.18126e-270,"airline_sentiment":"negative","airline":"United","text":"@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?"}
{"tweet_id":1.18084e-270,"airline_sentiment":"negative","airline":"United","text":"@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!"}
{"tweet_id":1.18077e-270,"airline_sentiment":"positive","airline":"United","text":"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU"}
{"tweet_id":1.18069e-270,"airline_sentiment":"negative","airline":"United","text":"@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother"}
{"tweet_id":1.18052e-270,"airline_sentiment":"negative","airline":"United","text":"@united look at the Twitter history - as usual service non existent"}
{"tweet_id":1.18045e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue."}
{"tweet_id":1.18038e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I will give it a couple more weeks. Thank you."}
{"tweet_id":1.18002e-270,"airline_sentiment":"negative","airline":"United","text":"@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more"}
{"tweet_id":1.18001e-270,"airline_sentiment":"negative","airline":"United","text":"@united How is this considered \"\"on time\"\" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr"}
{"tweet_id":1.17997e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…"}
{"tweet_id":1.17996e-270,"airline_sentiment":"negative","airline":"United","text":"@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now."}
{"tweet_id":1.17995e-270,"airline_sentiment":"negative","airline":"United","text":"@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail"}
{"tweet_id":1.17991e-270,"airline_sentiment":"negative","airline":"United","text":"@united still sitting here waiting for a plane....4 hours wasted"}
{"tweet_id":1.17981e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for the help. Wish the phone reps could be so accomidating"}
{"tweet_id":1.1797e-270,"airline_sentiment":"negative","airline":"United","text":"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail"}
{"tweet_id":1.17969e-270,"airline_sentiment":"negative","airline":"United","text":"@united an update on flight 5979 would be great!"}
{"tweet_id":1.17955e-270,"airline_sentiment":"negative","airline":"United","text":"@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated"}
{"tweet_id":1.17955e-270,"airline_sentiment":"negative","airline":"United","text":"@united what is the problem with your flights to ny today"}
{"tweet_id":1.17954e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)"}
{"tweet_id":1.17951e-270,"airline_sentiment":"negative","airline":"United","text":"@united Your boarding process sucks. You should learn from @SouthwestAir"}
{"tweet_id":1.17949e-270,"airline_sentiment":"negative","airline":"United","text":"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail"}
{"tweet_id":1.17935e-270,"airline_sentiment":"negative","airline":"United","text":"@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!"}
{"tweet_id":1.17918e-270,"airline_sentiment":"negative","airline":"United","text":"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.\nFrustrating!"}
{"tweet_id":1.17907e-270,"airline_sentiment":"negative","airline":"United","text":"@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place"}
{"tweet_id":1.17898e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working"}
{"tweet_id":1.1789e-270,"airline_sentiment":"positive","airline":"United","text":"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated."}
{"tweet_id":1.1787e-270,"airline_sentiment":"negative","airline":"United","text":"@united  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute."}
{"tweet_id":1.17864e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved"}
{"tweet_id":1.17857e-270,"airline_sentiment":"positive","airline":"United","text":"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)"}
{"tweet_id":1.17855e-270,"airline_sentiment":"negative","airline":"United","text":"@united are you telling me that you are now Cancelled Flighting my flight ??"}
{"tweet_id":1.17838e-270,"airline_sentiment":"negative","airline":"United","text":"@united would be hard to be worse than last time but I'm sure you'll give it a shot"}
{"tweet_id":1.17826e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you for the Delta transfer. Will my bags go too?"}
{"tweet_id":1.17817e-270,"airline_sentiment":"positive","airline":"United","text":"“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!"}
{"tweet_id":1.17794e-270,"airline_sentiment":"negative","airline":"United","text":"@united service staff to is less than friendly!"}
{"tweet_id":1.17792e-270,"airline_sentiment":"neutral","airline":"United","text":"@united happens every time in and out of Newark."}
{"tweet_id":1.17753e-270,"airline_sentiment":"negative","airline":"United","text":"@united Can you transfer my bags too?"}
{"tweet_id":1.1775e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am a comedian and I promise I will make fun of you on stage tonight."}
{"tweet_id":1.17748e-270,"airline_sentiment":"negative","airline":"United","text":"@united tried to and got through the whole 2,000 characters and I was not even done."}
{"tweet_id":1.17743e-270,"airline_sentiment":"positive","airline":"United","text":"@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!"}
{"tweet_id":1.17736e-270,"airline_sentiment":"negative","airline":"United","text":"@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq"}
{"tweet_id":1.1767e-270,"airline_sentiment":"negative","airline":"United","text":"@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?"}
{"tweet_id":1.17667e-270,"airline_sentiment":"positive","airline":"United","text":"@united @annricord Great! Appreciate it😊"}
{"tweet_id":1.17649e-270,"airline_sentiment":"positive","airline":"United","text":"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)"}
{"tweet_id":1.17628e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks! Everything a-ok now."}
{"tweet_id":1.17623e-270,"airline_sentiment":"positive","airline":"United","text":"@united DM sent. Thanks so much for the strong customer service!!"}
{"tweet_id":1.17595e-270,"airline_sentiment":"negative","airline":"United","text":"@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce"}
{"tweet_id":1.17576e-270,"airline_sentiment":"positive","airline":"United","text":"@united ok thanks. I sent you a DM too. You can disregard that."}
{"tweet_id":1.17532e-270,"airline_sentiment":"positive","airline":"United","text":"@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉"}
{"tweet_id":1.17509e-270,"airline_sentiment":"negative","airline":"United","text":"@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!"}
{"tweet_id":1.17504e-270,"airline_sentiment":"negative","airline":"United","text":"@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient."}
{"tweet_id":1.17497e-270,"airline_sentiment":"positive","airline":"United","text":"@united perfect! Thank you!"}
{"tweet_id":1.17494e-270,"airline_sentiment":"negative","airline":"United","text":"@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More....."}
{"tweet_id":1.1746e-270,"airline_sentiment":"negative","airline":"United","text":"@united smiling? NOT!!"}
{"tweet_id":1.17452e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!"}
{"tweet_id":1.17435e-270,"airline_sentiment":"neutral","airline":"United","text":"@united will I make it with the delay?"}
{"tweet_id":1.17418e-270,"airline_sentiment":"negative","airline":"United","text":"@united @bwood we'd prefer everyone hear our complaints amount your airline"}
{"tweet_id":1.17412e-270,"airline_sentiment":"negative","airline":"United","text":"@united why do you bother surveying me!"}
{"tweet_id":1.17406e-270,"airline_sentiment":"neutral","airline":"United","text":"@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please."}
{"tweet_id":1.17405e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A"}
{"tweet_id":1.17404e-270,"airline_sentiment":"neutral","airline":"United","text":"@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today"}
{"tweet_id":1.17385e-270,"airline_sentiment":"negative","airline":"United","text":"@united Donna and Juan still the best in the United Club_ too bad UAL does not get it"}
{"tweet_id":1.17382e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I am on 1528 and my connecting flight is 909"}
{"tweet_id":1.17354e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm"}
{"tweet_id":1.17352e-270,"airline_sentiment":"negative","airline":"United","text":"@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line"}
{"tweet_id":1.17337e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can I access Frankfurt arrival lounge when I'm flying global first class?"}
{"tweet_id":1.17336e-270,"airline_sentiment":"negative","airline":"United","text":"@united keeps delaying my flight, horrible customer service"}
{"tweet_id":1.17325e-270,"airline_sentiment":"positive","airline":"United","text":"@united has the best pilots ever Thank you guys for the great trip #thatisall"}
{"tweet_id":1.17309e-270,"airline_sentiment":"negative","airline":"United","text":"@united - I really down think downgrading the booze/food selections at the club is a good way to go.  How about you look @aircanada?"}
{"tweet_id":1.17271e-270,"airline_sentiment":"negative","airline":"United","text":"@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta."}
{"tweet_id":1.17238e-270,"airline_sentiment":"positive","airline":"United","text":"@united I will thank you!"}
{"tweet_id":1.17214e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for making sure they hear the message!"}
{"tweet_id":1.17211e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @NTrustOpen can i go  #GolfUnited"}
{"tweet_id":1.17209e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me"}
{"tweet_id":1.17209e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have and been denied! I called and got hung up on. Did speaks with manager on second call"}
{"tweet_id":1.1719e-270,"airline_sentiment":"negative","airline":"United","text":"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK"}
{"tweet_id":1.17189e-270,"airline_sentiment":"negative","airline":"United","text":"@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours."}
{"tweet_id":1.17185e-270,"airline_sentiment":"neutral","airline":"United","text":"@united i would like to know if its possiable to checkin online or must it be done at Schiphol?"}
{"tweet_id":1.17173e-270,"airline_sentiment":"neutral","airline":"United","text":"@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?"}
{"tweet_id":1.17151e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!"}
{"tweet_id":1.17114e-270,"airline_sentiment":"neutral","airline":"United","text":"@united What delivery service do you use? I'd like to call them myself."}
{"tweet_id":1.17098e-270,"airline_sentiment":"negative","airline":"United","text":"@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call."}
{"tweet_id":1.17058e-270,"airline_sentiment":"positive","airline":"United","text":"@United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC"}
{"tweet_id":1.17053e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you."}
{"tweet_id":1.16982e-270,"airline_sentiment":"positive","airline":"United","text":"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the \"\"live\"\" seat map). Congrats"}
{"tweet_id":1.16973e-270,"airline_sentiment":"negative","airline":"United","text":"@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?"}
{"tweet_id":1.16965e-270,"airline_sentiment":"negative","airline":"United","text":"@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great."}
{"tweet_id":1.16962e-270,"airline_sentiment":"positive","airline":"United","text":"@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J"}
{"tweet_id":1.16953e-270,"airline_sentiment":"positive","airline":"United","text":"@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!"}
{"tweet_id":1.16934e-270,"airline_sentiment":"positive","airline":"United","text":"@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj"}
{"tweet_id":1.16909e-270,"airline_sentiment":"positive","airline":"United","text":"@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely"}
{"tweet_id":1.16905e-270,"airline_sentiment":"negative","airline":"United","text":"@united \"\"We like hearing from you.\"\" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi"}
{"tweet_id":1.16887e-270,"airline_sentiment":"negative","airline":"United","text":"@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something."}
{"tweet_id":1.16841e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg"}
{"tweet_id":1.16827e-270,"airline_sentiment":"negative","airline":"United","text":"@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks"}
{"tweet_id":1.16807e-270,"airline_sentiment":"negative","airline":"United","text":"@united As it always is. Helps to communicate to customers."}
{"tweet_id":1.16803e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm not as sure as you are. http://t.co/HSMpbSF4UF"}
{"tweet_id":1.1678e-270,"airline_sentiment":"negative","airline":"United","text":"@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?"}
{"tweet_id":1.16778e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you. I will address it with them"}
{"tweet_id":1.16777e-270,"airline_sentiment":"negative","airline":"United","text":"@united problem is on laptop not phone"}
{"tweet_id":1.16745e-270,"airline_sentiment":"negative","airline":"United","text":"@united question - was given food vouchers but can't use on plane..how   come"}
{"tweet_id":1.16717e-270,"airline_sentiment":"neutral","airline":"United","text":"@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill."}
{"tweet_id":1.16705e-270,"airline_sentiment":"neutral","airline":"United","text":"@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA."}
{"tweet_id":1.16702e-270,"airline_sentiment":"negative","airline":"United","text":"@united the wifi in the ewr lounge reminds me of the old days of dial up"}
{"tweet_id":1.16701e-270,"airline_sentiment":"negative","airline":"United","text":"@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame."}
{"tweet_id":1.167e-270,"airline_sentiment":"negative","airline":"United","text":"@united too long for 140 characters"}
{"tweet_id":1.16682e-270,"airline_sentiment":"negative","airline":"United","text":"@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔"}
{"tweet_id":1.16682e-270,"airline_sentiment":"negative","airline":"United","text":"@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?"}
{"tweet_id":1.16584e-270,"airline_sentiment":"negative","airline":"United","text":"@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi"}
{"tweet_id":1.16566e-270,"airline_sentiment":"negative","airline":"United","text":"@united or did you mean 24-26?"}
{"tweet_id":1.16564e-270,"airline_sentiment":"negative","airline":"United","text":"@united has it been 4-6hrs yet?"}
{"tweet_id":1.16549e-270,"airline_sentiment":"negative","airline":"United","text":"@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!"}
{"tweet_id":1.16527e-270,"airline_sentiment":"negative","airline":"United","text":"@United does a great job of answering public messages. Direct private messages, not so much."}
{"tweet_id":1.16525e-270,"airline_sentiment":"negative","airline":"United","text":"@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms."}
{"tweet_id":1.16505e-270,"airline_sentiment":"negative","airline":"United","text":"@united how's my refund coming along??"}
{"tweet_id":1.16495e-270,"airline_sentiment":"negative","airline":"United","text":"@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?"}
{"tweet_id":1.16494e-270,"airline_sentiment":"neutral","airline":"United","text":"@united online inchecking able in the Netherlands (ams)?"}
{"tweet_id":1.16493e-270,"airline_sentiment":"negative","airline":"United","text":"@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown"}
{"tweet_id":1.16486e-270,"airline_sentiment":"negative","airline":"United","text":"@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!"}
{"tweet_id":1.16448e-270,"airline_sentiment":"neutral","airline":"United","text":"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?"}
{"tweet_id":1.16441e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together."}
{"tweet_id":1.16425e-270,"airline_sentiment":"negative","airline":"United","text":"@united Just saying the truth. You don't even an email! #2015"}
{"tweet_id":1.16373e-270,"airline_sentiment":"negative","airline":"United","text":"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc"}
{"tweet_id":1.16346e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?"}
{"tweet_id":1.16335e-270,"airline_sentiment":"neutral","airline":"United","text":"@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H"}
{"tweet_id":1.16316e-270,"airline_sentiment":"negative","airline":"United","text":"@united we followed the baggage rules on your website and was still charges $150. But only going one way"}
{"tweet_id":1.16312e-270,"airline_sentiment":"negative","airline":"United","text":"@united I sent you a dm hours ago"}
{"tweet_id":1.16303e-270,"airline_sentiment":"negative","airline":"United","text":"@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247."}
{"tweet_id":1.16265e-270,"airline_sentiment":"neutral","airline":"United","text":"@united DM the conf # to you - did you receive it?"}
{"tweet_id":1.16257e-270,"airline_sentiment":"negative","airline":"United","text":"@united no it weighed 45.5 and it was the only checked bag"}
{"tweet_id":1.16245e-270,"airline_sentiment":"neutral","airline":"United","text":"@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145."}
{"tweet_id":1.16214e-270,"airline_sentiment":"negative","airline":"United","text":"@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks"}
{"tweet_id":1.16139e-270,"airline_sentiment":"negative","airline":"United","text":"@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!"}
{"tweet_id":1.16121e-270,"airline_sentiment":"negative","airline":"United","text":"@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet."}
{"tweet_id":1.16111e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated"}
{"tweet_id":1.16109e-270,"airline_sentiment":"positive","airline":"United","text":"@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)"}
{"tweet_id":1.16107e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have been denied. Not sure how you charge $150 one way then $25 on way hime"}
{"tweet_id":1.16086e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?"}
{"tweet_id":1.16071e-270,"airline_sentiment":"negative","airline":"United","text":"@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!"}
{"tweet_id":1.1604e-270,"airline_sentiment":"negative","airline":"United","text":"@united Case ID 8544484"}
{"tweet_id":1.16031e-270,"airline_sentiment":"neutral","airline":"United","text":"@united no, I have a pricey Chase Mileage Plus CC."}
{"tweet_id":1.16001e-270,"airline_sentiment":"negative","airline":"United","text":"@united your Airbus a320 seats are awful. They don't recline."}
{"tweet_id":1.15996e-270,"airline_sentiment":"negative","airline":"United","text":"@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail"}
{"tweet_id":1.15983e-270,"airline_sentiment":"positive","airline":"United","text":"@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!"}
{"tweet_id":1.15978e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp://t.co/3fq3XElbOn"}
{"tweet_id":1.15978e-270,"airline_sentiment":"negative","airline":"United","text":"@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry"}
{"tweet_id":1.15972e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim."}
{"tweet_id":1.15964e-270,"airline_sentiment":"positive","airline":"United","text":"@united that would be great"}
{"tweet_id":1.1594e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?"}
{"tweet_id":1.15935e-270,"airline_sentiment":"negative","airline":"United","text":"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am"}
{"tweet_id":1.15929e-270,"airline_sentiment":"negative","airline":"United","text":"@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes."}
{"tweet_id":1.15926e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo"}
{"tweet_id":1.15915e-270,"airline_sentiment":"positive","airline":"United","text":"@united You're welcome."}
{"tweet_id":1.15881e-270,"airline_sentiment":"negative","airline":"United","text":"@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???"}
{"tweet_id":1.15873e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I'm a UA 1k. I think it's @iamtedking who was looking for help"}
{"tweet_id":1.15871e-270,"airline_sentiment":"neutral","airline":"United","text":"@united  RES # 0167560070877     Fsqthg   Thanks"}
{"tweet_id":1.1585e-270,"airline_sentiment":"negative","airline":"United","text":"@united unfortunately, that doesn't help. Just an automated computer."}
{"tweet_id":1.15845e-270,"airline_sentiment":"positive","airline":"United","text":"@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day."}
{"tweet_id":1.15841e-270,"airline_sentiment":"positive","airline":"United","text":"@united Yes ! :D (Y) From @therealaviation on Instagram :)"}
{"tweet_id":1.15833e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'."}
{"tweet_id":1.15809e-270,"airline_sentiment":"negative","airline":"United","text":"@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is."}
{"tweet_id":1.15801e-270,"airline_sentiment":"negative","airline":"United","text":"@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back..."}
{"tweet_id":1.15796e-270,"airline_sentiment":"neutral","airline":"United","text":"@united need assistance to change flight to get to an ailing parent..\nhave flight leaving Tuesday need to change ASAP to sooner #custserv"}
{"tweet_id":1.15774e-270,"airline_sentiment":"negative","airline":"United","text":"@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over"}
{"tweet_id":1.1577e-270,"airline_sentiment":"negative","airline":"United","text":"@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks"}
{"tweet_id":1.15768e-270,"airline_sentiment":"neutral","airline":"United","text":"@united you need to follow me I order for me to DM...."}
{"tweet_id":1.15749e-270,"airline_sentiment":"negative","airline":"United","text":"@united Can i get a refund? I would like to book on a better airline."}
{"tweet_id":1.15743e-270,"airline_sentiment":"negative","airline":"United","text":"@united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd..."}
{"tweet_id":1.15742e-270,"airline_sentiment":"negative","airline":"United","text":"@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!"}
{"tweet_id":1.1573e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw"}
{"tweet_id":1.15729e-270,"airline_sentiment":"neutral","airline":"United","text":"@united There is only one club at LAX  - in terminal 7 across from gate 71"}
{"tweet_id":1.15683e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @perfectomobile Definately not an award for employer of the year #united13"}
{"tweet_id":1.15682e-270,"airline_sentiment":"negative","airline":"United","text":"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers."}
{"tweet_id":1.15677e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay."}
{"tweet_id":1.156e-270,"airline_sentiment":"neutral","airline":"United","text":"@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv"}
{"tweet_id":1.15598e-270,"airline_sentiment":"negative","airline":"United","text":"@united need to chat with an actual human ASAP!"}
{"tweet_id":1.15593e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks."}
{"tweet_id":1.1559e-270,"airline_sentiment":"negative","airline":"United","text":"@united I got an email saying \"\"changes to my MileagePlus account are confirmed\"\" but I didn't make any changes. Help?"}
{"tweet_id":1.1559e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes when I landed."}
{"tweet_id":1.15585e-270,"airline_sentiment":"positive","airline":"United","text":"@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight."}
{"tweet_id":1.15567e-270,"airline_sentiment":"positive","airline":"United","text":"@united So far so good. Just stepped down in Denver. Next Stop Portland!"}
{"tweet_id":1.1552e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good"}
{"tweet_id":1.15466e-270,"airline_sentiment":"negative","airline":"United","text":"@united what a joke. Hang up on customers!!"}
{"tweet_id":1.1546e-270,"airline_sentiment":"negative","airline":"United","text":"@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!"}
{"tweet_id":1.15457e-270,"airline_sentiment":"positive","airline":"United","text":"@united #OrthoDoc on-call to in-flight! Glad to have been of service!"}
{"tweet_id":1.15416e-270,"airline_sentiment":"negative","airline":"United","text":"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail"}
{"tweet_id":1.1541e-270,"airline_sentiment":"positive","airline":"United","text":"@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard."}
{"tweet_id":1.15353e-270,"airline_sentiment":"negative","airline":"United","text":"@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus"}
{"tweet_id":1.15348e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline"}
{"tweet_id":1.15335e-270,"airline_sentiment":"negative","airline":"United","text":"@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet."}
{"tweet_id":1.15321e-270,"airline_sentiment":"positive","airline":"United","text":"@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!"}
{"tweet_id":1.15318e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour."}
{"tweet_id":1.15314e-270,"airline_sentiment":"neutral","airline":"United","text":"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines."}
{"tweet_id":1.15289e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ"}
{"tweet_id":1.15276e-270,"airline_sentiment":"negative","airline":"United","text":"@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal."}
{"tweet_id":1.15275e-270,"airline_sentiment":"neutral","airline":"United","text":"@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th"}
{"tweet_id":1.1525e-270,"airline_sentiment":"negative","airline":"United","text":"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that"}
{"tweet_id":1.15243e-270,"airline_sentiment":"positive","airline":"United","text":"@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>"}
{"tweet_id":1.1524e-270,"airline_sentiment":"negative","airline":"United","text":"@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/"}
{"tweet_id":1.15238e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did, and as I thought, nothing happened"}
{"tweet_id":1.15237e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm not booked on a 1:30 return flight.."}
{"tweet_id":1.15226e-270,"airline_sentiment":"negative","airline":"United","text":"@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly"}
{"tweet_id":1.15223e-270,"airline_sentiment":"negative","airline":"United","text":"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?"}
{"tweet_id":1.15188e-270,"airline_sentiment":"negative","airline":"United","text":"@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen."}
{"tweet_id":1.15186e-270,"airline_sentiment":"negative","airline":"United","text":"@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago"}
{"tweet_id":1.15157e-270,"airline_sentiment":"neutral","airline":"United","text":"@united any news?"}
{"tweet_id":1.15143e-270,"airline_sentiment":"negative","airline":"United","text":"@united \"\"where we trick you into making us look popular on Twitter by being the worst airline\"\" #wellplayed #jokesonus"}
{"tweet_id":1.15098e-270,"airline_sentiment":"negative","airline":"United","text":"@united why do I have to request refund? Why charge twice in first place?"}
{"tweet_id":1.15071e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'll be calling soon but going tomorrow like it shows on the app is not a good option"}
{"tweet_id":1.15051e-270,"airline_sentiment":"negative","airline":"United","text":"@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?"}
{"tweet_id":1.15048e-270,"airline_sentiment":"positive","airline":"United","text":"@united message sent. Thank you!"}
{"tweet_id":1.15045e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?"}
{"tweet_id":1.15013e-270,"airline_sentiment":"neutral","airline":"United","text":"@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp://t.co/e1EOfthgAJ"}
{"tweet_id":1.15009e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp://t.co/e1EOfthgAJ"}
{"tweet_id":1.14991e-270,"airline_sentiment":"negative","airline":"United","text":"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?"}
{"tweet_id":1.14948e-270,"airline_sentiment":"negative","airline":"United","text":"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight...."}
{"tweet_id":1.14916e-270,"airline_sentiment":"negative","airline":"United","text":"@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead"}
{"tweet_id":1.14912e-270,"airline_sentiment":"neutral","airline":"United","text":"@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat"}
{"tweet_id":1.14894e-270,"airline_sentiment":"negative","airline":"United","text":"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless"}
{"tweet_id":1.14881e-270,"airline_sentiment":"negative","airline":"United","text":"@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious"}
{"tweet_id":1.14847e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!"}
{"tweet_id":1.14809e-270,"airline_sentiment":"negative","airline":"United","text":"@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir"}
{"tweet_id":1.14798e-270,"airline_sentiment":"negative","airline":"United","text":"@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free."}
{"tweet_id":1.14798e-270,"airline_sentiment":"positive","airline":"United","text":"@united followed and messaged. Thanks so much for the help."}
{"tweet_id":1.14777e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I did not.  That's why I am VERY concerned."}
{"tweet_id":1.14776e-270,"airline_sentiment":"negative","airline":"United","text":"@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?"}
{"tweet_id":1.14718e-270,"airline_sentiment":"negative","airline":"United","text":"@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck"}
{"tweet_id":1.14716e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks JT"}
{"tweet_id":1.14667e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help"}
{"tweet_id":1.14641e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you! Off to LA to do something very special."}
{"tweet_id":1.14572e-270,"airline_sentiment":"negative","airline":"United","text":"@united The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly."}
{"tweet_id":1.14532e-270,"airline_sentiment":"negative","airline":"United","text":"@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH"}
{"tweet_id":1.14454e-270,"airline_sentiment":"negative","airline":"United","text":".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now."}
{"tweet_id":1.14454e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA."}
{"tweet_id":1.14358e-270,"airline_sentiment":"negative","airline":"United","text":"@united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed"}
{"tweet_id":1.14324e-270,"airline_sentiment":"neutral","airline":"United","text":"@united for a fee..."}
{"tweet_id":1.14292e-270,"airline_sentiment":"negative","airline":"United","text":"@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on"}
{"tweet_id":1.14225e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error \"\"no active flight segments\"\""}
{"tweet_id":1.14187e-270,"airline_sentiment":"neutral","airline":"United","text":"@united any updates with the DOT looking at the united fares from London to the US from last week?"}
{"tweet_id":1.14162e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life."}
{"tweet_id":1.14146e-270,"airline_sentiment":"negative","airline":"United","text":"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err \"\"no segment in this\"\""}
{"tweet_id":1.14134e-270,"airline_sentiment":"negative","airline":"United","text":"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!"}
{"tweet_id":1.1412e-270,"airline_sentiment":"negative","airline":"United","text":"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated."}
{"tweet_id":1.14115e-270,"airline_sentiment":"negative","airline":"United","text":"@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful."}
{"tweet_id":1.141e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you!! 😊"}
{"tweet_id":1.14016e-270,"airline_sentiment":"negative","airline":"United","text":"@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez."}
{"tweet_id":1.13998e-270,"airline_sentiment":"negative","airline":"United","text":"@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?"}
{"tweet_id":1.13953e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM"}
{"tweet_id":1.13928e-270,"airline_sentiment":"negative","airline":"United","text":"@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it"}
{"tweet_id":1.13909e-270,"airline_sentiment":"negative","airline":"United","text":"@united thx. Come hell or high water..."}
{"tweet_id":1.13822e-270,"airline_sentiment":"negative","airline":"United","text":"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting"}
{"tweet_id":1.13796e-270,"airline_sentiment":"negative","airline":"United","text":"@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting."}
{"tweet_id":1.13774e-270,"airline_sentiment":"neutral","airline":"United","text":"@united refund?"}
{"tweet_id":1.13708e-270,"airline_sentiment":"neutral","airline":"United","text":"@united aisle please"}
{"tweet_id":1.13653e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon"}
{"tweet_id":1.13623e-270,"airline_sentiment":"negative","airline":"United","text":"@united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho."}
{"tweet_id":1.13611e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot"}
{"tweet_id":1.13602e-270,"airline_sentiment":"positive","airline":"United","text":"@united that's fine. I'll take them."}
{"tweet_id":1.13601e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I live abroad and am Flight Booking Problems flights for when I come visit the states :("}
{"tweet_id":1.13574e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have."}
{"tweet_id":1.13548e-270,"airline_sentiment":"negative","airline":"United","text":"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?"}
{"tweet_id":1.13542e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you! My second flight I already got bumped up to 1st! Love it!"}
{"tweet_id":1.1354e-270,"airline_sentiment":"negative","airline":"United","text":"@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me."}
{"tweet_id":1.13536e-270,"airline_sentiment":"negative","airline":"United","text":"@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again..."}
{"tweet_id":1.13528e-270,"airline_sentiment":"negative","airline":"United","text":"@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr..."}
{"tweet_id":1.13522e-270,"airline_sentiment":"negative","airline":"United","text":"@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today..."}
{"tweet_id":1.13502e-270,"airline_sentiment":"positive","airline":"United","text":"@united all goods, I'll call tomorrow, thanks."}
{"tweet_id":1.13326e-270,"airline_sentiment":"neutral","airline":"United","text":"@united next day"}
{"tweet_id":1.13212e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?"}
{"tweet_id":1.13105e-270,"airline_sentiment":"negative","airline":"United","text":"@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!"}
{"tweet_id":1.13032e-270,"airline_sentiment":"negative","airline":"United","text":"@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica..."}
{"tweet_id":1.12926e-270,"airline_sentiment":"negative","airline":"United","text":"@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife"}
{"tweet_id":1.12628e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za"}
{"tweet_id":1.12617e-270,"airline_sentiment":"negative","airline":"United","text":"@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment"}
{"tweet_id":1.1261e-270,"airline_sentiment":"negative","airline":"United","text":"@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here."}
{"tweet_id":1.12515e-270,"airline_sentiment":"negative","airline":"United","text":"@united : Unhappy with United's service?\n\nRead Ralph Nader's open letter to UAL's CEO.\n\nLeave a comment or RT.\n\nhttp://t.co/O0745APIau"}
{"tweet_id":1.12495e-270,"airline_sentiment":"neutral","airline":"United","text":"@united ok. Can I DM you the info?"}
{"tweet_id":1.12404e-270,"airline_sentiment":"negative","airline":"United","text":"@united the best seats should be for paying customers and we should get to board first #badcustomerservice"}
{"tweet_id":1.12399e-270,"airline_sentiment":"negative","airline":"United","text":"@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees."}
{"tweet_id":1.12343e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d"}
{"tweet_id":1.12264e-270,"airline_sentiment":"neutral","airline":"United","text":"@united KOA-LAX should have fresh food service, right?"}
{"tweet_id":1.12241e-270,"airline_sentiment":"positive","airline":"United","text":"@united OMG THANK U😻😻😻"}
{"tweet_id":1.12194e-270,"airline_sentiment":"negative","airline":"United","text":"@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)"}
{"tweet_id":1.12179e-270,"airline_sentiment":"negative","airline":"United","text":"@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)"}
{"tweet_id":1.12149e-270,"airline_sentiment":"negative","airline":"United","text":"@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting..."}
{"tweet_id":1.12092e-270,"airline_sentiment":"negative","airline":"United","text":"@united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment"}
{"tweet_id":1.12069e-270,"airline_sentiment":"negative","airline":"United","text":"@united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag..."}
{"tweet_id":1.12068e-270,"airline_sentiment":"negative","airline":"United","text":"@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:"}
{"tweet_id":1.1205e-270,"airline_sentiment":"neutral","airline":"United","text":"@united will do. Thank you!"}
{"tweet_id":1.12046e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Okay, thank you both."}
{"tweet_id":1.12045e-270,"airline_sentiment":"neutral","airline":"United","text":"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection"}
{"tweet_id":1.12025e-270,"airline_sentiment":"negative","airline":"United","text":"@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free."}
{"tweet_id":1.12023e-270,"airline_sentiment":"neutral","airline":"United","text":"@united done as requested."}
{"tweet_id":1.12001e-270,"airline_sentiment":"negative","airline":"United","text":"@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!"}
{"tweet_id":1.1199e-270,"airline_sentiment":"negative","airline":"United","text":"@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines"}
{"tweet_id":1.11975e-270,"airline_sentiment":"positive","airline":"United","text":"@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!"}
{"tweet_id":1.11945e-270,"airline_sentiment":"negative","airline":"United","text":"@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg."}
{"tweet_id":1.11931e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?"}
{"tweet_id":1.11922e-270,"airline_sentiment":"neutral","airline":"United","text":"@united hey I left my favorite blanket on the plane bring it back home to me:-("}
{"tweet_id":1.11915e-270,"airline_sentiment":"negative","airline":"United","text":"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround"}
{"tweet_id":1.1191e-270,"airline_sentiment":"neutral","airline":"United","text":"@united followed & DM'd."}
{"tweet_id":1.11904e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I want a hotel room and a whiskey."}
{"tweet_id":1.11862e-270,"airline_sentiment":"neutral","airline":"United","text":"@united flight...gotta make this connector"}
{"tweet_id":1.11859e-270,"airline_sentiment":"neutral","airline":"United","text":"@united - ok noted. All details will be DM'ed to you shortly."}
{"tweet_id":1.11858e-270,"airline_sentiment":"negative","airline":"United","text":"@united @staralliance the B gates are very far though"}
{"tweet_id":1.11849e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels"}
{"tweet_id":1.11839e-270,"airline_sentiment":"negative","airline":"United","text":"@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation."}
{"tweet_id":1.11834e-270,"airline_sentiment":"negative","airline":"United","text":"@united @staralliance how can I book reward travel in August?? Everything is blacked out."}
{"tweet_id":1.11805e-270,"airline_sentiment":"positive","airline":"United","text":"@united did I win :)"}
{"tweet_id":1.11785e-270,"airline_sentiment":"negative","airline":"United","text":"@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?"}
{"tweet_id":1.11777e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have submitted my complaint. I need to be compensated. How long will this take?"}
{"tweet_id":1.11746e-270,"airline_sentiment":"neutral","airline":"United","text":"@united any info on delays at SFO tomorrow due to low clouds?"}
{"tweet_id":1.11737e-270,"airline_sentiment":"negative","airline":"United","text":"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!"}
{"tweet_id":1.11725e-270,"airline_sentiment":"positive","airline":"United","text":"@united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!"}
{"tweet_id":1.11707e-270,"airline_sentiment":"negative","airline":"United","text":"@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!"}
{"tweet_id":1.11685e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thanks"}
{"tweet_id":1.11682e-270,"airline_sentiment":"positive","airline":"United","text":"@united yes, Thx! At 10:35 (landed at 9:20)."}
{"tweet_id":1.11657e-270,"airline_sentiment":"negative","airline":"United","text":"@united get a clue. I am a 1K/2mm miler and that is the response you give?"}
{"tweet_id":1.11648e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi"}
{"tweet_id":1.11644e-270,"airline_sentiment":"neutral","airline":"United","text":"@united we finally just arrive to Bogota, good but long flight!!"}
{"tweet_id":1.11618e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's not there we tried. It's already here in cancun just no one has delivered it"}
{"tweet_id":1.11616e-270,"airline_sentiment":"negative","airline":"United","text":"@united what you did was illegal and a breach of contract. I will be in touch but not through your \"\"customer feedback\"\""}
{"tweet_id":1.11594e-270,"airline_sentiment":"negative","airline":"United","text":"@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru"}
{"tweet_id":1.11588e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable"}
{"tweet_id":1.11583e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?"}
{"tweet_id":1.11569e-270,"airline_sentiment":"negative","airline":"United","text":"@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline"}
{"tweet_id":1.11568e-270,"airline_sentiment":"negative","airline":"United","text":"@united nothing else from you ^GJ? Where is your customer service?"}
{"tweet_id":1.11561e-270,"airline_sentiment":"neutral","airline":"United","text":"@united that's of course in lax"}
{"tweet_id":1.11537e-270,"airline_sentiment":"neutral","airline":"United","text":"@united ok thanks! Where are you counters located? And how Late Flight are they open?"}
{"tweet_id":1.1152e-270,"airline_sentiment":"negative","airline":"United","text":"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation."}
{"tweet_id":1.11498e-270,"airline_sentiment":"negative","airline":"United","text":"@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!"}
{"tweet_id":1.11468e-270,"airline_sentiment":"negative","airline":"United","text":"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM"}
{"tweet_id":1.11445e-270,"airline_sentiment":"negative","airline":"United","text":"@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace"}
{"tweet_id":1.11443e-270,"airline_sentiment":"negative","airline":"United","text":"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait."}
{"tweet_id":1.11441e-270,"airline_sentiment":"negative","airline":"United","text":"@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way..."}
{"tweet_id":1.1144e-270,"airline_sentiment":"negative","airline":"United","text":"@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary"}
{"tweet_id":1.11391e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me."}
{"tweet_id":1.11385e-270,"airline_sentiment":"negative","airline":"United","text":"@united & I've been hung up on twice by your staff. So upset right now"}
{"tweet_id":1.11383e-270,"airline_sentiment":"neutral","airline":"United","text":"@united DCA-EWR Flight #4372"}
{"tweet_id":1.11382e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????"}
{"tweet_id":1.1137e-270,"airline_sentiment":"negative","airline":"United","text":"@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!"}
{"tweet_id":1.11368e-270,"airline_sentiment":"neutral","airline":"United","text":"@united any chance you could look into my problem from earlier?"}
{"tweet_id":1.11363e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now"}
{"tweet_id":1.1136e-270,"airline_sentiment":"negative","airline":"United","text":"@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight."}
{"tweet_id":1.11348e-270,"airline_sentiment":"negative","airline":"United","text":"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!"}
{"tweet_id":1.11345e-270,"airline_sentiment":"positive","airline":"United","text":"@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!"}
{"tweet_id":1.11343e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem."}
{"tweet_id":1.113e-270,"airline_sentiment":"negative","airline":"United","text":"@united you can't claim \"\"weather\"\" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't"}
{"tweet_id":1.1127e-270,"airline_sentiment":"negative","airline":"United","text":"@united you're missin the point! There was no \"\"weather\"\". You're lying! Seats was broken. But u claim \"\"weather\"\" to get out of hotels. Classy"}
{"tweet_id":1.11255e-270,"airline_sentiment":"negative","airline":"United","text":"@united are you trying to break a world record for most delayed flights in a year?"}
{"tweet_id":1.112e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?"}
{"tweet_id":1.11172e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!"}
{"tweet_id":1.1116e-270,"airline_sentiment":"positive","airline":"United","text":"@united Okay, thank you for your help :)"}
{"tweet_id":1.11145e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain"}
{"tweet_id":1.11134e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks"}
{"tweet_id":1.11123e-270,"airline_sentiment":"negative","airline":"United","text":"@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time"}
{"tweet_id":1.11122e-270,"airline_sentiment":"positive","airline":"United","text":"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1"}
{"tweet_id":1.11121e-270,"airline_sentiment":"neutral","airline":"United","text":"@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!"}
{"tweet_id":1.11102e-270,"airline_sentiment":"negative","airline":"United","text":"@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number"}
{"tweet_id":1.11087e-270,"airline_sentiment":"neutral","airline":"United","text":"@united was in the air. Just DMd you"}
{"tweet_id":1.11066e-270,"airline_sentiment":"negative","airline":"United","text":"@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me"}
{"tweet_id":1.1106e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes I have"}
{"tweet_id":1.11059e-270,"airline_sentiment":"negative","airline":"United","text":"@united #CustomerService #fail long time flyer switching airlines #frustrated"}
{"tweet_id":1.11045e-270,"airline_sentiment":"positive","airline":"United","text":"@united okay - thanks for your help, JT! I appreciate your time!"}
{"tweet_id":1.11029e-270,"airline_sentiment":"negative","airline":"United","text":"@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech"}
{"tweet_id":1.11019e-270,"airline_sentiment":"negative","airline":"United","text":"@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail"}
{"tweet_id":1.10998e-270,"airline_sentiment":"negative","airline":"United","text":"@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering."}
{"tweet_id":1.10995e-270,"airline_sentiment":"positive","airline":"United","text":"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails"}
{"tweet_id":1.10994e-270,"airline_sentiment":"positive","airline":"United","text":"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here."}
{"tweet_id":1.10978e-270,"airline_sentiment":"neutral","airline":"United","text":"@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!"}
{"tweet_id":1.10974e-270,"airline_sentiment":"neutral","airline":"United","text":"@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it."}
{"tweet_id":1.10941e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hopefully They will give me a feedback, bafore my flight..."}
{"tweet_id":1.10935e-270,"airline_sentiment":"positive","airline":"United","text":"@united Very good flight, thank you!"}
{"tweet_id":1.1093e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks."}
{"tweet_id":1.10925e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm asking if you can simplify the communications- thx"}
{"tweet_id":1.10922e-270,"airline_sentiment":"positive","airline":"United","text":"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!"}
{"tweet_id":1.10897e-270,"airline_sentiment":"negative","airline":"United","text":"@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!"}
{"tweet_id":1.10878e-270,"airline_sentiment":"neutral","airline":"United","text":"@united i now see it's 72 hours. Thanks"}
{"tweet_id":1.1087e-270,"airline_sentiment":"neutral","airline":"United","text":"@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks"}
{"tweet_id":1.10863e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways"}
{"tweet_id":1.10845e-270,"airline_sentiment":"negative","airline":"United","text":"@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been.."}
{"tweet_id":1.10826e-270,"airline_sentiment":"negative","airline":"United","text":"@united Please stall flight 1535 out of ORD. I have to get to SNA tonight."}
{"tweet_id":1.10776e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks, I will!"}
{"tweet_id":1.10728e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you get a gate for UA4727?  Turrible."}
{"tweet_id":1.10706e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating"}
{"tweet_id":1.10695e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Flight 280"}
{"tweet_id":1.10695e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme"}
{"tweet_id":1.10651e-270,"airline_sentiment":"positive","airline":"United","text":"@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon"}
{"tweet_id":1.10649e-270,"airline_sentiment":"positive","airline":"United","text":"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!"}
{"tweet_id":1.10647e-270,"airline_sentiment":"positive","airline":"United","text":"@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!"}
{"tweet_id":1.10646e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes, you can. I will DM."}
{"tweet_id":1.10642e-270,"airline_sentiment":"positive","airline":"United","text":"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)"}
{"tweet_id":1.10621e-270,"airline_sentiment":"negative","airline":"United","text":"@united I mean is there a real live person somewhere I can go and speak to at Newark post security?"}
{"tweet_id":1.10594e-270,"airline_sentiment":"neutral","airline":"United","text":"@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?"}
{"tweet_id":1.10562e-270,"airline_sentiment":"neutral","airline":"United","text":"@united no worries, I think it’s under control. (the emails are keeping me informed)"}
{"tweet_id":1.10553e-270,"airline_sentiment":"negative","airline":"United","text":"@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed"}
{"tweet_id":1.10551e-270,"airline_sentiment":"neutral","airline":"United","text":"@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either."}
{"tweet_id":1.10497e-270,"airline_sentiment":"neutral","airline":"United","text":"@united what happened to flight status map? It was so cool.."}
{"tweet_id":1.10469e-270,"airline_sentiment":"negative","airline":"United","text":"@united plz don't advertise wifi if it's not gonna work thanks #worstflightever"}
{"tweet_id":1.10468e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?"}
{"tweet_id":1.10464e-270,"airline_sentiment":"negative","airline":"United","text":"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times."}
{"tweet_id":1.10459e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?"}
{"tweet_id":1.10438e-270,"airline_sentiment":"negative","airline":"United","text":"@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up."}
{"tweet_id":1.10432e-270,"airline_sentiment":"negative","airline":"United","text":"@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?"}
{"tweet_id":1.1042e-270,"airline_sentiment":"positive","airline":"United","text":"@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS"}
{"tweet_id":1.10419e-270,"airline_sentiment":"negative","airline":"United","text":"@united I knew I should've flew @VirginAmerica lol"}
{"tweet_id":1.10418e-270,"airline_sentiment":"negative","airline":"United","text":"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?"}
{"tweet_id":1.10416e-270,"airline_sentiment":"positive","airline":"United","text":"@united thnx"}
{"tweet_id":1.10412e-270,"airline_sentiment":"positive","airline":"United","text":"@united \nI will admit, you've been rather good to me over the years.\nYou've still got me hooked.\n(for now!)\nPeace."}
{"tweet_id":1.1041e-270,"airline_sentiment":"positive","airline":"United","text":"@united it's kinda funny. No worries."}
{"tweet_id":1.10402e-270,"airline_sentiment":"negative","airline":"United","text":"@united My feedback and concerns via your site aren’t going to improve my poor airport experiences."}
{"tweet_id":1.10377e-270,"airline_sentiment":"negative","airline":"United","text":"@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!"}
{"tweet_id":1.10362e-270,"airline_sentiment":"positive","airline":"United","text":"@united great. Looking forward to your response to my DM then"}
{"tweet_id":1.10339e-270,"airline_sentiment":"negative","airline":"United","text":"@united It was quite enjoyable. 😊 \n\nExcept now he's stuck on the runway in Houston. 😕"}
{"tweet_id":1.10312e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville"}
{"tweet_id":1.10296e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated."}
{"tweet_id":1.10243e-270,"airline_sentiment":"negative","airline":"United","text":"@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded."}
{"tweet_id":1.10229e-270,"airline_sentiment":"neutral","airline":"United","text":"“@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?”\n\n👎"}
{"tweet_id":1.10221e-270,"airline_sentiment":"negative","airline":"United","text":"@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight."}
{"tweet_id":1.1022e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787."}
{"tweet_id":1.10201e-270,"airline_sentiment":"negative","airline":"United","text":"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ"}
{"tweet_id":1.10175e-270,"airline_sentiment":"negative","airline":"United","text":"@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail"}
{"tweet_id":1.10163e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I just sent a long note with some suggestions. Thanks for getting back to me."}
{"tweet_id":1.10162e-270,"airline_sentiment":"neutral","airline":"United","text":"@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?"}
{"tweet_id":1.10156e-270,"airline_sentiment":"positive","airline":"United","text":"@united @parryaftab done thnx"}
{"tweet_id":1.10149e-270,"airline_sentiment":"negative","airline":"United","text":"@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD"}
{"tweet_id":1.10136e-270,"airline_sentiment":"negative","airline":"United","text":"@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection."}
{"tweet_id":1.10127e-270,"airline_sentiment":"neutral","airline":"United","text":"@united PTY to PIT via IAH"}
{"tweet_id":1.1012e-270,"airline_sentiment":"negative","airline":"United","text":"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am"}
{"tweet_id":1.10111e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?"}
{"tweet_id":1.10109e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better...."}
{"tweet_id":1.10108e-270,"airline_sentiment":"neutral","airline":"United","text":"@united sent"}
{"tweet_id":1.10087e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good"}
{"tweet_id":1.10083e-270,"airline_sentiment":"positive","airline":"United","text":"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic."}
{"tweet_id":1.10071e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy"}
{"tweet_id":1.10054e-270,"airline_sentiment":"positive","airline":"United","text":"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family"}
{"tweet_id":1.10049e-270,"airline_sentiment":"negative","airline":"United","text":"@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag..."}
{"tweet_id":1.10038e-270,"airline_sentiment":"positive","airline":"United","text":"@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!"}
{"tweet_id":1.10038e-270,"airline_sentiment":"neutral","airline":"United","text":"@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???"}
{"tweet_id":1.10027e-270,"airline_sentiment":"positive","airline":"United","text":"@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir"}
{"tweet_id":1.10023e-270,"airline_sentiment":"negative","airline":"United","text":"@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help"}
{"tweet_id":1.10023e-270,"airline_sentiment":"negative","airline":"United","text":"@united correct date is 2/11/15!"}
{"tweet_id":1.10013e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?"}
{"tweet_id":1.10013e-270,"airline_sentiment":"negative","airline":"United","text":"@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required"}
{"tweet_id":1.1e-270,"airline_sentiment":"negative","airline":"United","text":"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats."}
{"tweet_id":1.09988e-270,"airline_sentiment":"negative","airline":"United","text":"@united the supervisor on situation- Stacey took all our details-no claim number given to us"}
{"tweet_id":1.09984e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1 hour since boarding began and we're still sitting at the gate.  #UA507"}
{"tweet_id":1.09984e-270,"airline_sentiment":"negative","airline":"United","text":"@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle"}
{"tweet_id":1.09935e-270,"airline_sentiment":"negative","airline":"United","text":"@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs"}
{"tweet_id":1.09927e-270,"airline_sentiment":"positive","airline":"United","text":"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)"}
{"tweet_id":1.09927e-270,"airline_sentiment":"negative","airline":"United","text":"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11"}
{"tweet_id":1.09922e-270,"airline_sentiment":"negative","airline":"United","text":"@united #1007 Houston-Bogota with an engine problem, mechanics trying to \"\"fix\"\" the problem, safety first, better to change the plane"}
{"tweet_id":1.09902e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks! Makes sense. Just annoying that it can't be determined better."}
{"tweet_id":1.09892e-270,"airline_sentiment":"neutral","airline":"United","text":"@united patiently drinking and tweeting about my experience"}
{"tweet_id":1.09888e-270,"airline_sentiment":"negative","airline":"United","text":"@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline"}
{"tweet_id":1.09883e-270,"airline_sentiment":"negative","airline":"United","text":"@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber"}
{"tweet_id":1.09874e-270,"airline_sentiment":"negative","airline":"United","text":"@united I will be patient in my luxurious middle seat on my next delayed flight"}
{"tweet_id":1.09867e-270,"airline_sentiment":"negative","airline":"United","text":"@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07"}
{"tweet_id":1.0986e-270,"airline_sentiment":"negative","airline":"United","text":"@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport"}
{"tweet_id":1.09859e-270,"airline_sentiment":"negative","airline":"United","text":"@united be patient while I let this string of tweets go out showing people you are bad at your business"}
{"tweet_id":1.09854e-270,"airline_sentiment":"negative","airline":"United","text":"@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine"}
{"tweet_id":1.09846e-270,"airline_sentiment":"neutral","airline":"United","text":"@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation."}
{"tweet_id":1.09846e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks I'll fill out the form that no one reads or responds to."}
{"tweet_id":1.09845e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on"}
{"tweet_id":1.09828e-270,"airline_sentiment":"negative","airline":"United","text":"@united   sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to...."}
{"tweet_id":1.09787e-270,"airline_sentiment":"positive","airline":"United","text":"@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying."}
{"tweet_id":1.09783e-270,"airline_sentiment":"negative","airline":"United","text":"@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?"}
{"tweet_id":1.09746e-270,"airline_sentiment":"neutral","airline":"United","text":"@united How many 787s do you currently operate and what other aircraft do you operate?"}
{"tweet_id":1.09718e-270,"airline_sentiment":"negative","airline":"United","text":"“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one."}
{"tweet_id":1.09712e-270,"airline_sentiment":"negative","airline":"United","text":"@united 4 different departure / arrival updates for UA304??? In 1hr. Please!"}
{"tweet_id":1.09709e-270,"airline_sentiment":"negative","airline":"United","text":"@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad..."}
{"tweet_id":1.09705e-270,"airline_sentiment":"negative","airline":"United","text":"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?"}
{"tweet_id":1.09672e-270,"airline_sentiment":"positive","airline":"United","text":"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough"}
{"tweet_id":1.09668e-270,"airline_sentiment":"positive","airline":"United","text":"@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well."}
{"tweet_id":1.09656e-270,"airline_sentiment":"negative","airline":"United","text":"@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?"}
{"tweet_id":1.09625e-270,"airline_sentiment":"negative","airline":"United","text":"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united"}
{"tweet_id":1.09621e-270,"airline_sentiment":"negative","airline":"United","text":"@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying"}
{"tweet_id":1.09618e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed."}
{"tweet_id":1.09618e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!"}
{"tweet_id":1.09617e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you! Love united!! Have 4 flights today!"}
{"tweet_id":1.09614e-270,"airline_sentiment":"positive","airline":"United","text":"@united Just did, thanks for checking! :)"}
{"tweet_id":1.09603e-270,"airline_sentiment":"negative","airline":"United","text":"@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you"}
{"tweet_id":1.09603e-270,"airline_sentiment":"negative","airline":"United","text":"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there."}
{"tweet_id":1.09582e-270,"airline_sentiment":"negative","airline":"United","text":"@united this may be the last time I fly your airline."}
{"tweet_id":1.09578e-270,"airline_sentiment":"negative","airline":"United","text":"@united Is your company motto: \"\"I do not care!!!\"\"  I heard several times from your employees to your clients in the past week.\"\"  #idonotcare"}
{"tweet_id":1.09541e-270,"airline_sentiment":"negative","airline":"United","text":"@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing."}
{"tweet_id":1.0953e-270,"airline_sentiment":"negative","airline":"United","text":"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466"}
{"tweet_id":1.09512e-270,"airline_sentiment":"positive","airline":"United","text":"@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!"}
{"tweet_id":1.09484e-270,"airline_sentiment":"negative","airline":"United","text":"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened \"\"do you want to get to SF today\"\" #fail"}
{"tweet_id":1.09477e-270,"airline_sentiment":"negative","airline":"United","text":"@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you."}
{"tweet_id":1.09471e-270,"airline_sentiment":"negative","airline":"United","text":"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!"}
{"tweet_id":1.09462e-270,"airline_sentiment":"positive","airline":"United","text":"@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR"}
{"tweet_id":1.09462e-270,"airline_sentiment":"negative","airline":"United","text":"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened"}
{"tweet_id":1.09458e-270,"airline_sentiment":"negative","airline":"United","text":"@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!"}
{"tweet_id":1.09443e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay."}
{"tweet_id":1.09437e-270,"airline_sentiment":"negative","airline":"United","text":"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?"}
{"tweet_id":1.09428e-270,"airline_sentiment":"negative","airline":"United","text":"@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?"}
{"tweet_id":1.0942e-270,"airline_sentiment":"neutral","airline":"United","text":"@united it's operated by united as it's a heathrow-Newark flight"}
{"tweet_id":1.09395e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes of course I have.  Is this how you treat customer with no recourse?"}
{"tweet_id":1.09391e-270,"airline_sentiment":"negative","airline":"United","text":"@united I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards"}
{"tweet_id":1.09381e-270,"airline_sentiment":"negative","airline":"United","text":"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter."}
{"tweet_id":1.09346e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer."}
{"tweet_id":1.09343e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you!"}
{"tweet_id":1.09272e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates."}
{"tweet_id":1.09263e-270,"airline_sentiment":"negative","airline":"United","text":"@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated."}
{"tweet_id":1.09244e-270,"airline_sentiment":"negative","airline":"United","text":"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found."}
{"tweet_id":1.09244e-270,"airline_sentiment":"negative","airline":"United","text":"@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad"}
{"tweet_id":1.09243e-270,"airline_sentiment":"negative","airline":"United","text":"@united still can't dm, it's LH7631 on 21/2/15"}
{"tweet_id":1.09243e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier."}
{"tweet_id":1.09241e-270,"airline_sentiment":"negative","airline":"United","text":"@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice"}
{"tweet_id":1.09224e-270,"airline_sentiment":"negative","airline":"United","text":"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again"}
{"tweet_id":1.09173e-270,"airline_sentiment":"negative","airline":"United","text":"@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭"}
{"tweet_id":1.09173e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did not, my mind was on getting to the next flight."}
{"tweet_id":1.09172e-270,"airline_sentiment":"negative","airline":"United","text":"@united now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd."}
{"tweet_id":1.09166e-270,"airline_sentiment":"negative","airline":"United","text":"@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail"}
{"tweet_id":1.09147e-270,"airline_sentiment":"negative","airline":"United","text":"@united offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!"}
{"tweet_id":1.091e-270,"airline_sentiment":"neutral","airline":"United","text":"@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?"}
{"tweet_id":1.09093e-270,"airline_sentiment":"negative","airline":"United","text":"@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees"}
{"tweet_id":1.09088e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M)."}
{"tweet_id":1.09083e-270,"airline_sentiment":"negative","airline":"United","text":"@united my friend lost luggage on flight 1547. What to do?"}
{"tweet_id":1.09081e-270,"airline_sentiment":"positive","airline":"United","text":"@united sweet, follow back and I'll get the dm off"}
{"tweet_id":1.09033e-270,"airline_sentiment":"neutral","airline":"United","text":"@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?"}
{"tweet_id":1.09012e-270,"airline_sentiment":"positive","airline":"United","text":"@united all good! Next flight was a little delayed so it all worked 👍"}
{"tweet_id":1.08976e-270,"airline_sentiment":"neutral","airline":"United","text":"@united flight 5431"}
{"tweet_id":1.08949e-270,"airline_sentiment":"negative","airline":"United","text":"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience"}
{"tweet_id":1.08948e-270,"airline_sentiment":"negative","airline":"United","text":"@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!"}
{"tweet_id":1.08928e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you."}
{"tweet_id":1.08915e-270,"airline_sentiment":"negative","airline":"United","text":"@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :("}
{"tweet_id":1.08906e-270,"airline_sentiment":"negative","airline":"United","text":"@united Nice \"\"partners\"\" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R"}
{"tweet_id":1.08859e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies"}
{"tweet_id":1.08858e-270,"airline_sentiment":"negative","airline":"United","text":"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help."}
{"tweet_id":1.08857e-270,"airline_sentiment":"negative","airline":"United","text":"@united Just had the worst experience ever flying with you"}
{"tweet_id":1.08853e-270,"airline_sentiment":"negative","airline":"United","text":"@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs."}
{"tweet_id":1.08853e-270,"airline_sentiment":"negative","airline":"United","text":"@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!"}
{"tweet_id":1.08826e-270,"airline_sentiment":"negative","airline":"United","text":"@united my plane sounds like  a DJ  scratching is this normal? If so, will this eventually be a new entertainment fee."}
{"tweet_id":1.08807e-270,"airline_sentiment":"neutral","airline":"United","text":"@united chase says no referral bonus. Thanks."}
{"tweet_id":1.088e-270,"airline_sentiment":"negative","airline":"United","text":"@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?"}
{"tweet_id":1.0872e-270,"airline_sentiment":"negative","airline":"United","text":"@united rebooked.  This one is Late Flight too."}
{"tweet_id":1.08718e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2nd Late Flight flight today"}
{"tweet_id":1.08715e-270,"airline_sentiment":"negative","airline":"United","text":"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?"}
{"tweet_id":1.087e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ"}
{"tweet_id":1.08698e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name"}
{"tweet_id":1.08691e-270,"airline_sentiment":"positive","airline":"United","text":"@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ"}
{"tweet_id":1.08628e-270,"airline_sentiment":"negative","airline":"United","text":"@united 16 days for one flight and 8 for the other (roundtrip)."}
{"tweet_id":1.08617e-270,"airline_sentiment":"positive","airline":"United","text":"@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x"}
{"tweet_id":1.08601e-270,"airline_sentiment":"negative","airline":"United","text":"@united your overall experience of flying is not friendly"}
{"tweet_id":1.08587e-270,"airline_sentiment":"negative","airline":"United","text":"@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines."}
{"tweet_id":1.08569e-270,"airline_sentiment":"negative","airline":"United","text":"@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to"}
{"tweet_id":1.08565e-270,"airline_sentiment":"positive","airline":"United","text":"@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone."}
{"tweet_id":1.08557e-270,"airline_sentiment":"negative","airline":"United","text":"@united 6 hour mechanical delay...killing me"}
{"tweet_id":1.08545e-270,"airline_sentiment":"negative","airline":"United","text":"@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong."}
{"tweet_id":1.08532e-270,"airline_sentiment":"neutral","airline":"United","text":"@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph"}
{"tweet_id":1.08487e-270,"airline_sentiment":"negative","airline":"United","text":"@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver"}
{"tweet_id":1.08471e-270,"airline_sentiment":"negative","airline":"United","text":"@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k"}
{"tweet_id":1.08451e-270,"airline_sentiment":"neutral","airline":"United","text":"@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?"}
{"tweet_id":1.08439e-270,"airline_sentiment":"negative","airline":"United","text":"@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is."}
{"tweet_id":1.08437e-270,"airline_sentiment":"negative","airline":"United","text":"@united you mean like my mailing address and rate? By the surliness of my United \"\"coworkers\"\" I'm guessing our benefits aren't great."}
{"tweet_id":1.08431e-270,"airline_sentiment":"negative","airline":"United","text":"@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system"}
{"tweet_id":1.08431e-270,"airline_sentiment":"negative","airline":"United","text":"@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap."}
{"tweet_id":1.0843e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense."}
{"tweet_id":1.08417e-270,"airline_sentiment":"neutral","airline":"United","text":"@united How much is baggage check for International flights?"}
{"tweet_id":1.08388e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet"}
{"tweet_id":1.08384e-270,"airline_sentiment":"negative","airline":"United","text":"@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible \"\"policies\"\".  I need a phone number and a resolution.  Now."}
{"tweet_id":1.08354e-270,"airline_sentiment":"negative","airline":"United","text":"@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems"}
{"tweet_id":1.08339e-270,"airline_sentiment":"negative","airline":"United","text":"@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way"}
{"tweet_id":1.08322e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs."}
{"tweet_id":1.08305e-270,"airline_sentiment":"neutral","airline":"United","text":"@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf"}
{"tweet_id":1.08263e-270,"airline_sentiment":"negative","airline":"United","text":"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies"}
{"tweet_id":1.0826e-270,"airline_sentiment":"negative","airline":"United","text":"1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money."}
{"tweet_id":1.08254e-270,"airline_sentiment":"negative","airline":"United","text":"@united missing this wedding because of these delays would not be cool"}
{"tweet_id":1.08247e-270,"airline_sentiment":"negative","airline":"United","text":"@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies"}
{"tweet_id":1.08229e-270,"airline_sentiment":"negative","airline":"United","text":"@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?"}
{"tweet_id":1.08221e-270,"airline_sentiment":"negative","airline":"United","text":"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA"}
{"tweet_id":1.0819e-270,"airline_sentiment":"negative","airline":"United","text":"@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called."}
{"tweet_id":1.08162e-270,"airline_sentiment":"positive","airline":"United","text":"@united it's amazing really."}
{"tweet_id":1.0816e-270,"airline_sentiment":"negative","airline":"United","text":"@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate"}
{"tweet_id":1.08144e-270,"airline_sentiment":"neutral","airline":"United","text":"@united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?"}
{"tweet_id":1.08138e-270,"airline_sentiment":"neutral","airline":"United","text":"@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP"}
{"tweet_id":1.08121e-270,"airline_sentiment":"negative","airline":"United","text":"@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn"}
{"tweet_id":1.08111e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US."}
{"tweet_id":1.0811e-270,"airline_sentiment":"negative","airline":"United","text":"@united a plane took our gate and now we're just waiting in a lot at DIA"}
{"tweet_id":1.08092e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP"}
{"tweet_id":1.08069e-270,"airline_sentiment":"negative","airline":"United","text":"@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap."}
{"tweet_id":1.08066e-270,"airline_sentiment":"negative","airline":"United","text":"@united on your website it says 10 days. Its been 16 and counting."}
{"tweet_id":1.08062e-270,"airline_sentiment":"neutral","airline":"United","text":"@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?"}
{"tweet_id":1.0806e-270,"airline_sentiment":"negative","airline":"United","text":"@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell"}
{"tweet_id":1.08039e-270,"airline_sentiment":"neutral","airline":"United","text":"@united ha, this happened 10 years ago. i haven't flown with you since."}
{"tweet_id":1.08037e-270,"airline_sentiment":"negative","airline":"United","text":"@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!"}
{"tweet_id":1.08019e-270,"airline_sentiment":"negative","airline":"United","text":"@united of course but they were just as helpless as everyone else ."}
{"tweet_id":1.08002e-270,"airline_sentiment":"positive","airline":"United","text":"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS"}
{"tweet_id":1.07998e-270,"airline_sentiment":"negative","airline":"United","text":"@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews"}
{"tweet_id":1.07987e-270,"airline_sentiment":"negative","airline":"United","text":"@united another week has passed and I hoped that I would have had a response by now"}
{"tweet_id":1.07972e-270,"airline_sentiment":"negative","airline":"United","text":"@united there's no reason it should take 7-10 days to respond."}
{"tweet_id":1.07958e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes, I know that. The question is \"\"why is that still the case\"\"? #fail"}
{"tweet_id":1.07938e-270,"airline_sentiment":"negative","airline":"United","text":"@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX"}
{"tweet_id":1.07934e-270,"airline_sentiment":"positive","airline":"United","text":"@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday"}
{"tweet_id":1.07928e-270,"airline_sentiment":"negative","airline":"United","text":"@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united"}
{"tweet_id":1.07908e-270,"airline_sentiment":"negative","airline":"United","text":"@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis"}
{"tweet_id":1.07897e-270,"airline_sentiment":"negative","airline":"United","text":"@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines"}
{"tweet_id":1.07865e-270,"airline_sentiment":"negative","airline":"United","text":"@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card"}
{"tweet_id":1.07838e-270,"airline_sentiment":"negative","airline":"United","text":".@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris"}
{"tweet_id":1.07836e-270,"airline_sentiment":"negative","airline":"United","text":".@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies"}
{"tweet_id":1.07812e-270,"airline_sentiment":"negative","airline":"United","text":"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned \"\"confirmed\"\" certificates?"}
{"tweet_id":1.07787e-270,"airline_sentiment":"neutral","airline":"United","text":"@united You please do not burn my dreams !!!  #burningman tickets sales today."}
{"tweet_id":1.07776e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement"}
{"tweet_id":1.07757e-270,"airline_sentiment":"negative","airline":"United","text":"@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR."}
{"tweet_id":1.0775e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy"}
{"tweet_id":1.07737e-270,"airline_sentiment":"neutral","airline":"United","text":"@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek"}
{"tweet_id":1.07658e-270,"airline_sentiment":"neutral","airline":"United","text":"@united FAIL set to song. http://t.co/Axpn28xiQB \"\"United Breaks Guitars\"\" < LMAO!"}
{"tweet_id":1.07644e-270,"airline_sentiment":"neutral","airline":"United","text":"@united yes, would love an upgrade or voucher,  please give me a call 9148445695"}
{"tweet_id":1.07623e-270,"airline_sentiment":"neutral","airline":"United","text":"@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!"}
{"tweet_id":1.07606e-270,"airline_sentiment":"negative","airline":"United","text":"@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that."}
{"tweet_id":1.07568e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!"}
{"tweet_id":1.07567e-270,"airline_sentiment":"negative","airline":"United","text":"@united surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline."}
{"tweet_id":1.07561e-270,"airline_sentiment":"negative","airline":"United","text":"@united we have been told that it's lost...you guys don't know where it is"}
{"tweet_id":1.07556e-270,"airline_sentiment":"negative","airline":"United","text":".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night."}
{"tweet_id":1.07549e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD"}
{"tweet_id":1.07547e-270,"airline_sentiment":"negative","airline":"United","text":"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for"}
{"tweet_id":1.07537e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks to supervisor Miriam who provided me with great customer service. #finally"}
{"tweet_id":1.07491e-270,"airline_sentiment":"negative","airline":"United","text":"@united Filled out at the airport as part of a long day made longer."}
{"tweet_id":1.07484e-270,"airline_sentiment":"positive","airline":"United","text":"@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks"}
{"tweet_id":1.07468e-270,"airline_sentiment":"negative","airline":"United","text":"@united UA6255 delayed out of #winnipeg because the plane was \"\"frozen\"\"! #fail Will I make my connection on UA1059? #tightconnection #Denver"}
{"tweet_id":1.07448e-270,"airline_sentiment":"negative","airline":"United","text":"@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695"}
{"tweet_id":1.07443e-270,"airline_sentiment":"neutral","airline":"United","text":"@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!"}
{"tweet_id":1.07429e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Can I add miles from my January Air China flight to my MileagePlus account?"}
{"tweet_id":1.07412e-270,"airline_sentiment":"negative","airline":"United","text":". @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags"}
{"tweet_id":1.0737e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening"}
{"tweet_id":1.07366e-270,"airline_sentiment":"positive","airline":"United","text":"@united Great, thank you!"}
{"tweet_id":1.07333e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist."}
{"tweet_id":1.07331e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!"}
{"tweet_id":1.07327e-270,"airline_sentiment":"negative","airline":"United","text":"@united right... Are you guys charging for the air we breathe next?"}
{"tweet_id":1.07314e-270,"airline_sentiment":"neutral","airline":"United","text":"@united did not get names...Dallas flight and Chicago"}
{"tweet_id":1.07294e-270,"airline_sentiment":"negative","airline":"United","text":"@united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT."}
{"tweet_id":1.07271e-270,"airline_sentiment":"negative","airline":"United","text":"@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?"}
{"tweet_id":1.07235e-270,"airline_sentiment":"negative","airline":"United","text":"@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether"}
{"tweet_id":1.07171e-270,"airline_sentiment":"negative","airline":"United","text":"@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would."}
{"tweet_id":1.07165e-270,"airline_sentiment":"positive","airline":"United","text":"@united Club in Denver is dope 👌"}
{"tweet_id":1.07147e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell."}
{"tweet_id":1.07129e-270,"airline_sentiment":"negative","airline":"United","text":"@united we are never going to get to out gate at this rate."}
{"tweet_id":1.07119e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is getting ridiculous. Now we're missing our connection."}
{"tweet_id":1.07107e-270,"airline_sentiment":"negative","airline":"United","text":"@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?"}
{"tweet_id":1.07101e-270,"airline_sentiment":"negative","airline":"United","text":"@united I locked myself out of my account and needed access to book a flight."}
{"tweet_id":1.07034e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @annricord January 15th."}
{"tweet_id":1.07031e-270,"airline_sentiment":"negative","airline":"United","text":"@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person."}
{"tweet_id":1.06958e-270,"airline_sentiment":"negative","airline":"United","text":"@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size"}
{"tweet_id":1.06924e-270,"airline_sentiment":"positive","airline":"United","text":"@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise"}
{"tweet_id":1.06915e-270,"airline_sentiment":"negative","airline":"United","text":"@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy."}
{"tweet_id":1.06888e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!"}
{"tweet_id":1.06886e-270,"airline_sentiment":"negative","airline":"United","text":"@united Monday evening."}
{"tweet_id":1.06878e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is pri boarding for \"\"Active Military\"\" or only \"\"In Uniform?\"\" 90% can't travel in uniform for OPSEC reason, even on official travel"}
{"tweet_id":1.06856e-270,"airline_sentiment":"neutral","airline":"United","text":"@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform"}
{"tweet_id":1.06854e-270,"airline_sentiment":"negative","airline":"United","text":"@United ticket counter Masters out of SMF not very helpful."}
{"tweet_id":1.06799e-270,"airline_sentiment":"positive","airline":"United","text":"@united cool, thanks."}
{"tweet_id":1.0676e-270,"airline_sentiment":"negative","airline":"United","text":"@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now"}
{"tweet_id":1.0663e-270,"airline_sentiment":"negative","airline":"United","text":"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!"}
{"tweet_id":1.06557e-270,"airline_sentiment":"negative","airline":"United","text":"@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!"}
{"tweet_id":1.06488e-270,"airline_sentiment":"negative","airline":"United","text":"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!"}
{"tweet_id":1.06373e-270,"airline_sentiment":"negative","airline":"United","text":"@united why haven't you updated that flight 4411 is delayed? Super frustrating"}
{"tweet_id":1.06244e-270,"airline_sentiment":"neutral","airline":"United","text":"@united How long can I expect the formal response to take?"}
{"tweet_id":1.0612e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks"}
{"tweet_id":1.06082e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Do you mean \"\"fortunately\"\"? I don't want my flight to be affected! 😉"}
{"tweet_id":1.05865e-270,"airline_sentiment":"neutral","airline":"United","text":"@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl"}
{"tweet_id":1.05861e-270,"airline_sentiment":"negative","airline":"United","text":"@United what the...? I go into the \"\"all airlines lounge\"\" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted"}
{"tweet_id":1.05828e-270,"airline_sentiment":"negative","airline":"United","text":"@united Y do U not reply to customer refund forms??????????? #unitedairlines"}
{"tweet_id":1.05823e-270,"airline_sentiment":"negative","airline":"United","text":"@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline"}
{"tweet_id":1.05815e-270,"airline_sentiment":"negative","airline":"United","text":"@united <<<<<<-------- do not reply to emails?"}
{"tweet_id":1.05811e-270,"airline_sentiment":"negative","airline":"United","text":"@united it has now been 16 days since i applied for my compensation?\n\nY have i had no correspondence"}
{"tweet_id":1.05754e-270,"airline_sentiment":"neutral","airline":"United","text":"@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away."}
{"tweet_id":1.0548e-270,"airline_sentiment":"negative","airline":"United","text":"@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days"}
{"tweet_id":1.05458e-270,"airline_sentiment":"negative","airline":"United","text":"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones"}
{"tweet_id":1.05454e-270,"airline_sentiment":"negative","airline":"United","text":"@united @laurasbrown5 What does \"\"dealing via email\"\" have anything to do with a crappy web form that is not made for mobile devices"}
{"tweet_id":1.05453e-270,"airline_sentiment":"neutral","airline":"United","text":"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?"}
{"tweet_id":1.05438e-270,"airline_sentiment":"negative","airline":"United","text":"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer"}
{"tweet_id":1.05431e-270,"airline_sentiment":"negative","airline":"United","text":"@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations"}
{"tweet_id":1.05359e-270,"airline_sentiment":"neutral","airline":"United","text":"@united The link in the message I was replying to. #3thparty #ITproblems"}
{"tweet_id":1.05335e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?"}
{"tweet_id":1.05299e-270,"airline_sentiment":"positive","airline":"United","text":"@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)"}
{"tweet_id":1.05225e-270,"airline_sentiment":"neutral","airline":"United","text":"@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY"}
{"tweet_id":1.05152e-270,"airline_sentiment":"negative","airline":"United","text":"@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!"}
{"tweet_id":1.05122e-270,"airline_sentiment":"negative","airline":"United","text":"@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever."}
{"tweet_id":1.05106e-270,"airline_sentiment":"negative","airline":"United","text":"@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines"}
{"tweet_id":1.0508e-270,"airline_sentiment":"negative","airline":"United","text":"@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?"}
{"tweet_id":1.05063e-270,"airline_sentiment":"negative","airline":"United","text":"@united ok, I have that, pretty sure I had it before too but will wait and see what happens...."}
{"tweet_id":1.05034e-270,"airline_sentiment":"negative","airline":"United","text":"@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?"}
{"tweet_id":1.05006e-270,"airline_sentiment":"negative","airline":"United","text":"@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN"}
{"tweet_id":1.05006e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Thanks. UA1121, DEN, 40 min on tarmac."}
{"tweet_id":1.04984e-270,"airline_sentiment":"negative","airline":"United","text":"@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits..."}
{"tweet_id":1.04868e-270,"airline_sentiment":"negative","airline":"United","text":"@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times."}
{"tweet_id":1.04861e-270,"airline_sentiment":"negative","airline":"United","text":"@united how come I have no baggage updates."}
{"tweet_id":1.04851e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing"}
{"tweet_id":1.04829e-270,"airline_sentiment":"negative","airline":"United","text":"@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy"}
{"tweet_id":1.04796e-270,"airline_sentiment":"negative","airline":"United","text":"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?"}
{"tweet_id":1.04765e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising"}
{"tweet_id":1.04678e-270,"airline_sentiment":"negative","airline":"United","text":"@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad."}
{"tweet_id":1.04648e-270,"airline_sentiment":"negative","airline":"United","text":"@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here."}
{"tweet_id":1.04609e-270,"airline_sentiment":"negative","airline":"United","text":"@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?"}
{"tweet_id":1.04606e-270,"airline_sentiment":"negative","airline":"United","text":"@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail"}
{"tweet_id":1.04604e-270,"airline_sentiment":"negative","airline":"United","text":"@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday"}
{"tweet_id":1.04553e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?"}
{"tweet_id":1.04551e-270,"airline_sentiment":"negative","airline":"United","text":"@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update."}
{"tweet_id":1.04533e-270,"airline_sentiment":"positive","airline":"United","text":"@united you guys have such big hearts.. keep up the good work"}
{"tweet_id":1.04496e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology"}
{"tweet_id":1.04485e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible."}
{"tweet_id":1.04476e-270,"airline_sentiment":"negative","airline":"United","text":"@united unless it's on you guys, im good."}
{"tweet_id":1.04448e-270,"airline_sentiment":"negative","airline":"United","text":"@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol"}
{"tweet_id":1.04446e-270,"airline_sentiment":"neutral","airline":"United","text":"@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!"}
{"tweet_id":1.04437e-270,"airline_sentiment":"negative","airline":"United","text":"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way."}
{"tweet_id":1.04434e-270,"airline_sentiment":"negative","airline":"United","text":"@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you."}
{"tweet_id":1.04432e-270,"airline_sentiment":"negative","airline":"United","text":"@united dang... I thought I was in a teleportation device! Ua514"}
{"tweet_id":1.04416e-270,"airline_sentiment":"positive","airline":"United","text":"@united received my bag. I appreciate taking care of the matter and following up!"}
{"tweet_id":1.04379e-270,"airline_sentiment":"negative","airline":"United","text":"@united still haven't received a response. Please direct message me for my contact information."}
{"tweet_id":1.04313e-270,"airline_sentiment":"negative","airline":"United","text":"@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!"}
{"tweet_id":1.04283e-270,"airline_sentiment":"neutral","airline":"United","text":"@united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue"}
{"tweet_id":1.04183e-270,"airline_sentiment":"positive","airline":"United","text":"@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD"}
{"tweet_id":1.04137e-270,"airline_sentiment":"negative","airline":"United","text":"@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls"}
{"tweet_id":1.04071e-270,"airline_sentiment":"negative","airline":"United","text":"@united \"\"federal regulation prohibits you being separated from your bag\"\"...yet you lose our bag and that's okay"}
{"tweet_id":1.04068e-270,"airline_sentiment":"negative","airline":"United","text":"@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees..."}
{"tweet_id":1.04053e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks."}
{"tweet_id":1.04041e-270,"airline_sentiment":"negative","airline":"United","text":"@united do you guys have any working planes?"}
{"tweet_id":1.04036e-270,"airline_sentiment":"negative","airline":"United","text":"@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!"}
{"tweet_id":1.04006e-270,"airline_sentiment":"negative","airline":"United","text":"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it."}
{"tweet_id":1.03995e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!"}
{"tweet_id":1.03977e-270,"airline_sentiment":"negative","airline":"United","text":"@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped."}
{"tweet_id":1.03934e-270,"airline_sentiment":"positive","airline":"United","text":"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)"}
{"tweet_id":1.03928e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)"}
{"tweet_id":1.03926e-270,"airline_sentiment":"positive","airline":"United","text":"@united The only thing you fella have done right today is get me to the pacific time zone."}
{"tweet_id":1.03923e-270,"airline_sentiment":"negative","airline":"United","text":"@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there."}
{"tweet_id":1.03917e-270,"airline_sentiment":"negative","airline":"United","text":"@united Direct Messaged you, didn't hear anything back"}
{"tweet_id":1.03915e-270,"airline_sentiment":"negative","airline":"United","text":"@united yup, it just happens way too often...5 times in the last 12 months"}
{"tweet_id":1.03904e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Great, thank you!! I'll send it now."}
{"tweet_id":1.03899e-270,"airline_sentiment":"negative","airline":"United","text":"@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?"}
{"tweet_id":1.03896e-270,"airline_sentiment":"positive","airline":"United","text":"@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival"}
{"tweet_id":1.03894e-270,"airline_sentiment":"neutral","airline":"United","text":"@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place."}
{"tweet_id":1.03867e-270,"airline_sentiment":"negative","airline":"United","text":"@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou"}
{"tweet_id":1.03862e-270,"airline_sentiment":"negative","airline":"United","text":"@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag..."}
{"tweet_id":1.03847e-270,"airline_sentiment":"negative","airline":"United","text":"@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?"}
{"tweet_id":1.03832e-270,"airline_sentiment":"negative","airline":"United","text":"@united once again my bag is lost when I travel united!!!! Please do something"}
{"tweet_id":1.03808e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @annricord both!"}
{"tweet_id":1.03759e-270,"airline_sentiment":"negative","airline":"United","text":"@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR..."}
{"tweet_id":1.03751e-270,"airline_sentiment":"negative","airline":"United","text":"@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years"}
{"tweet_id":1.03751e-270,"airline_sentiment":"negative","airline":"United","text":"@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads"}
{"tweet_id":1.03747e-270,"airline_sentiment":"negative","airline":"United","text":"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the \"\"flight more pleasant.\"\" http://t.co/VrQDpqEPFW"}
{"tweet_id":1.03737e-270,"airline_sentiment":"negative","airline":"United","text":"@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day."}
{"tweet_id":1.03734e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude."}
{"tweet_id":1.03734e-270,"airline_sentiment":"negative","airline":"United","text":"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum"}
{"tweet_id":1.0372e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!"}
{"tweet_id":1.03708e-270,"airline_sentiment":"positive","airline":"United","text":"@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!"}
{"tweet_id":1.03704e-270,"airline_sentiment":"negative","airline":"United","text":"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that."}
{"tweet_id":1.03683e-270,"airline_sentiment":"positive","airline":"United","text":"@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!"}
{"tweet_id":1.03679e-270,"airline_sentiment":"negative","airline":"United","text":"@united My wife has been on the phone several times for past 3 days, with no result."}
{"tweet_id":1.03674e-270,"airline_sentiment":"negative","airline":"United","text":"@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public."}
{"tweet_id":1.03674e-270,"airline_sentiment":"negative","airline":"United","text":"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know"}
{"tweet_id":1.03661e-270,"airline_sentiment":"negative","airline":"United","text":"@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u."}
{"tweet_id":1.03658e-270,"airline_sentiment":"negative","airline":"United","text":"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?"}
{"tweet_id":1.03637e-270,"airline_sentiment":"negative","airline":"United","text":"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?"}
{"tweet_id":1.03633e-270,"airline_sentiment":"negative","airline":"United","text":"@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?"}
{"tweet_id":1.03613e-270,"airline_sentiment":"neutral","airline":"United","text":"@united This link in your tweet goes to someone's internal email -> http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts"}
{"tweet_id":1.03555e-270,"airline_sentiment":"negative","airline":"United","text":"@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again."}
{"tweet_id":1.03539e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 618 was flight out of Houston"}
{"tweet_id":1.03513e-270,"airline_sentiment":"negative","airline":"United","text":"@united free hotel doesn't make up for such poor customer service and disregard"}
{"tweet_id":1.03504e-270,"airline_sentiment":"negative","airline":"United","text":"@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting."}
{"tweet_id":1.03483e-270,"airline_sentiment":"negative","airline":"United","text":"@united mechanical delay occurred in Houston earlier today re: their flight to ORD"}
{"tweet_id":1.0347e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them."}
{"tweet_id":1.03469e-270,"airline_sentiment":"positive","airline":"United","text":"Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options\"\""}
{"tweet_id":1.03454e-270,"airline_sentiment":"negative","airline":"United","text":"@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail"}
{"tweet_id":1.03451e-270,"airline_sentiment":"neutral","airline":"United","text":"@united is there a referral program for the Milageplus explorer card?"}
{"tweet_id":1.03442e-270,"airline_sentiment":"negative","airline":"United","text":"@united how else would I know it was denied?"}
{"tweet_id":1.03441e-270,"airline_sentiment":"neutral","airline":"United","text":"@united obviously"}
{"tweet_id":1.03433e-270,"airline_sentiment":"negative","airline":"United","text":"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.\n#flyunited"}
{"tweet_id":1.03426e-270,"airline_sentiment":"negative","airline":"United","text":"@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice"}
{"tweet_id":1.03409e-270,"airline_sentiment":"negative","airline":"United","text":"@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive"}
{"tweet_id":1.03386e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right."}
{"tweet_id":1.03375e-270,"airline_sentiment":"positive","airline":"United","text":"@united be  \"\"Chicago's hometown airline\"\" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise"}
{"tweet_id":1.03371e-270,"airline_sentiment":"negative","airline":"United","text":"@united @annricord $856.81 the cost of one of the round trip tickets."}
{"tweet_id":1.03365e-270,"airline_sentiment":"positive","airline":"United","text":"@united Give Cyndi & Troy each a gold star."}
{"tweet_id":1.03339e-270,"airline_sentiment":"positive","airline":"United","text":"@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits."}
{"tweet_id":1.03336e-270,"airline_sentiment":"neutral","airline":"United","text":"@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?"}
{"tweet_id":1.0329e-270,"airline_sentiment":"neutral","airline":"United","text":"@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today"}
{"tweet_id":1.03272e-270,"airline_sentiment":"negative","airline":"United","text":"@united I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?"}
{"tweet_id":1.03251e-270,"airline_sentiment":"neutral","airline":"United","text":"@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals"}
{"tweet_id":1.03251e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3875 to Denver which we are supposed to be boarding right now but has yet to land"}
{"tweet_id":1.03248e-270,"airline_sentiment":"negative","airline":"United","text":"@united I've been doing this for 15 years and I've never had this many issues with any other airline."}
{"tweet_id":1.0324e-270,"airline_sentiment":"negative","airline":"United","text":"@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else."}
{"tweet_id":1.03237e-270,"airline_sentiment":"negative","airline":"United","text":"@united note: they are traveling w 2yr old. Unreal"}
{"tweet_id":1.03232e-270,"airline_sentiment":"negative","airline":"United","text":"@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY"}
{"tweet_id":1.03227e-270,"airline_sentiment":"positive","airline":"United","text":"@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service."}
{"tweet_id":1.03222e-270,"airline_sentiment":"negative","airline":"United","text":"@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf"}
{"tweet_id":1.03133e-270,"airline_sentiment":"neutral","airline":"United","text":"@united captain \"\"we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)"}
{"tweet_id":1.03114e-270,"airline_sentiment":"neutral","airline":"United","text":"@united reinstating the kosher meals that were dropped shortly after the merger?"}
{"tweet_id":1.031e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst."}
{"tweet_id":1.03091e-270,"airline_sentiment":"neutral","airline":"United","text":"@United is it possible to upfare to P a segment where I have a GPU waitlisted?"}
{"tweet_id":1.03076e-270,"airline_sentiment":"positive","airline":"United","text":"@United Bringing your \"\"A\"\" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY"}
{"tweet_id":1.03053e-270,"airline_sentiment":"negative","airline":"United","text":"@united you already have vomit so you are halfway there"}
{"tweet_id":1.03052e-270,"airline_sentiment":"negative","airline":"United","text":"@united is amazing how hard is to talk with customer service! !!"}
{"tweet_id":1.03049e-270,"airline_sentiment":"negative","airline":"United","text":"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff"}
{"tweet_id":1.0304e-270,"airline_sentiment":"negative","airline":"United","text":"@united they held the flight for our group of nearly 20 people."}
{"tweet_id":1.03032e-270,"airline_sentiment":"negative","airline":"United","text":"@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver"}
{"tweet_id":1.03023e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I Want a Plane dad"}
{"tweet_id":1.03004e-270,"airline_sentiment":"negative","airline":"United","text":"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United"}
{"tweet_id":1.03004e-270,"airline_sentiment":"negative","airline":"United","text":"@united it was an international flight, and we didn't get our new eta until we were in the air."}
{"tweet_id":1.02987e-270,"airline_sentiment":"positive","airline":"United","text":"@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!"}
{"tweet_id":1.02976e-270,"airline_sentiment":"negative","airline":"United","text":"@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !"}
{"tweet_id":1.02967e-270,"airline_sentiment":"negative","airline":"United","text":"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out."}
{"tweet_id":1.02951e-270,"airline_sentiment":"positive","airline":"United","text":"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!"}
{"tweet_id":1.02945e-270,"airline_sentiment":"neutral","airline":"United","text":"@united What does \"\"Cabin Functionality\"\" mean when I'm taking a customer satisfaction survey?"}
{"tweet_id":1.02941e-270,"airline_sentiment":"negative","airline":"United","text":"@united $55 cab ride to dfw from love got me my bag. Reimburse?"}
{"tweet_id":1.02938e-270,"airline_sentiment":"negative","airline":"United","text":"@united @gg8929 Unbelievable hypocrisy!!"}
{"tweet_id":1.02928e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job"}
{"tweet_id":1.02891e-270,"airline_sentiment":"positive","airline":"United","text":"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere"}
{"tweet_id":1.02881e-270,"airline_sentiment":"negative","airline":"United","text":"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this."}
{"tweet_id":1.02881e-270,"airline_sentiment":"negative","airline":"United","text":"@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse..."}
{"tweet_id":1.02874e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain"}
{"tweet_id":1.02867e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson."}
{"tweet_id":1.02866e-270,"airline_sentiment":"negative","airline":"United","text":"@united The third wheelchair is broken! http://t.co/tvk0PyxQv5"}
{"tweet_id":1.02857e-270,"airline_sentiment":"positive","airline":"United","text":"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!"}
{"tweet_id":1.02824e-270,"airline_sentiment":"positive","airline":"United","text":"@united ooh thanks!"}
{"tweet_id":1.02808e-270,"airline_sentiment":"negative","airline":"United","text":"@united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55."}
{"tweet_id":1.02807e-270,"airline_sentiment":"negative","airline":"United","text":"@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable"}
{"tweet_id":1.02793e-270,"airline_sentiment":"negative","airline":"United","text":"@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it"}
{"tweet_id":1.02748e-270,"airline_sentiment":"neutral","airline":"United","text":"@united We were told by United to \"\"carry over/carry back\"\" for the refund."}
{"tweet_id":1.02742e-270,"airline_sentiment":"neutral","airline":"United","text":"@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now"}
{"tweet_id":1.0274e-270,"airline_sentiment":"negative","airline":"United","text":"I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there."}
{"tweet_id":1.02717e-270,"airline_sentiment":"negative","airline":"United","text":"@united @annricord 0162431184663.\n3 of your agents said we would be refunded. Agents said United should never have sold us the ticket."}
{"tweet_id":1.02709e-270,"airline_sentiment":"negative","airline":"United","text":"@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff"}
{"tweet_id":1.02678e-270,"airline_sentiment":"negative","airline":"United","text":"@united IT-problems with the link? #3thparty"}
{"tweet_id":1.0265e-270,"airline_sentiment":"negative","airline":"United","text":"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5"}
{"tweet_id":1.02638e-270,"airline_sentiment":"negative","airline":"United","text":"@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me"}
{"tweet_id":1.02632e-270,"airline_sentiment":"negative","airline":"United","text":"@united can I get some help changing a ticket.  40 minutes on hold and counting...."}
{"tweet_id":1.02611e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks for all the help! Totally appreciate it and you made it super easy too"}
{"tweet_id":1.02588e-270,"airline_sentiment":"negative","airline":"United","text":"@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup"}
{"tweet_id":1.02584e-270,"airline_sentiment":"negative","airline":"United","text":"@united Your MileagePlus signup page is broken."}
{"tweet_id":1.02575e-270,"airline_sentiment":"negative","airline":"United","text":"@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours..."}
{"tweet_id":1.02552e-270,"airline_sentiment":"negative","airline":"United","text":"@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful."}
{"tweet_id":1.02546e-270,"airline_sentiment":"negative","airline":"United","text":"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67"}
{"tweet_id":1.02534e-270,"airline_sentiment":"negative","airline":"United","text":"@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun"}
{"tweet_id":1.02528e-270,"airline_sentiment":"negative","airline":"United","text":"@united once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!"}
{"tweet_id":1.0251e-270,"airline_sentiment":"negative","airline":"United","text":"@united can you not see the thread?"}
{"tweet_id":1.02503e-270,"airline_sentiment":"negative","airline":"United","text":"@united poor old United: never seem to get the response right :)"}
{"tweet_id":1.02502e-270,"airline_sentiment":"negative","airline":"United","text":"@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport"}
{"tweet_id":1.02498e-270,"airline_sentiment":"negative","airline":"United","text":"@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv."}
{"tweet_id":1.02493e-270,"airline_sentiment":"neutral","airline":"United","text":"@united does forelock guarantee the fare only or fare & seats?"}
{"tweet_id":1.0248e-270,"airline_sentiment":"positive","airline":"United","text":"@united thanks! :)"}
{"tweet_id":1.02472e-270,"airline_sentiment":"negative","airline":"United","text":"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP"}
{"tweet_id":1.02458e-270,"airline_sentiment":"negative","airline":"United","text":"@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL"}
{"tweet_id":1.02435e-270,"airline_sentiment":"negative","airline":"United","text":"@united  eventually.  You should approach bags like @AlaskaAir  they get it."}
{"tweet_id":1.02435e-270,"airline_sentiment":"negative","airline":"United","text":"@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?"}
{"tweet_id":1.02434e-270,"airline_sentiment":"negative","airline":"United","text":"@united said they would give us a refund. 30 days Late Flightr NO refund."}
{"tweet_id":1.02423e-270,"airline_sentiment":"negative","airline":"United","text":"@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt."}
{"tweet_id":1.02419e-270,"airline_sentiment":"negative","airline":"United","text":"@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected."}
{"tweet_id":1.02405e-270,"airline_sentiment":"negative","airline":"United","text":"@united if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!"}
{"tweet_id":1.02405e-270,"airline_sentiment":"negative","airline":"United","text":"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united."}
{"tweet_id":1.02404e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎"}
{"tweet_id":1.02401e-270,"airline_sentiment":"negative","airline":"United","text":"@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!"}
{"tweet_id":1.024e-270,"airline_sentiment":"negative","airline":"United","text":"@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!"}
{"tweet_id":1.02399e-270,"airline_sentiment":"negative","airline":"United","text":"@united well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus"}
{"tweet_id":1.02395e-270,"airline_sentiment":"negative","airline":"United","text":"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!"}
{"tweet_id":1.02389e-270,"airline_sentiment":"negative","airline":"United","text":"@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?"}
{"tweet_id":1.02372e-270,"airline_sentiment":"negative","airline":"United","text":"@united  Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ"}
{"tweet_id":1.0237e-270,"airline_sentiment":"negative","airline":"United","text":"@united Call customer service and of course they just say \"\"theres nothing we can do\"\" and then offer a transfer and disconnect the line."}
{"tweet_id":1.02369e-270,"airline_sentiment":"negative","airline":"United","text":"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks"}
{"tweet_id":1.0235e-270,"airline_sentiment":"negative","airline":"United","text":"@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?"}
{"tweet_id":1.02326e-270,"airline_sentiment":"negative","airline":"United","text":"@united Classic"}
{"tweet_id":1.02323e-270,"airline_sentiment":"positive","airline":"United","text":"@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!"}
{"tweet_id":1.02304e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks!"}
{"tweet_id":1.02271e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Does the economy plus cabin also qualifies as a \"\"premium\"\" cabin?"}
{"tweet_id":1.02264e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?"}
{"tweet_id":1.02263e-270,"airline_sentiment":"negative","airline":"United","text":"@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering."}
{"tweet_id":1.02244e-270,"airline_sentiment":"neutral","airline":"United","text":"@united no thanks"}
{"tweet_id":1.02233e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Yesterday, I'm sorted now."}
{"tweet_id":1.02232e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to \"\"fly\"\" united"}
{"tweet_id":1.02226e-270,"airline_sentiment":"negative","airline":"United","text":"@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead."}
{"tweet_id":1.02222e-270,"airline_sentiment":"negative","airline":"United","text":"@united just tried to log in and was told e-mail log in not currently available"}
{"tweet_id":1.02221e-270,"airline_sentiment":"negative","airline":"United","text":"@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards"}
{"tweet_id":1.02219e-270,"airline_sentiment":"neutral","airline":"United","text":"@united do you have an e-mail address I can write my account to? Might be less likely to disappear"}
{"tweet_id":1.02216e-270,"airline_sentiment":"negative","airline":"United","text":"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?"}
{"tweet_id":1.02199e-270,"airline_sentiment":"neutral","airline":"United","text":"@united 877 from amsterdam to ewr, 02.27.2015, 737-300."}
{"tweet_id":1.02195e-270,"airline_sentiment":"negative","airline":"United","text":"@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail"}
{"tweet_id":1.02184e-270,"airline_sentiment":"negative","airline":"United","text":"@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united"}
{"tweet_id":1.0218e-270,"airline_sentiment":"negative","airline":"United","text":"@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone."}
{"tweet_id":1.02175e-270,"airline_sentiment":"negative","airline":"United","text":"@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke."}
{"tweet_id":1.02164e-270,"airline_sentiment":"negative","airline":"United","text":"@united They couldn't get me first class on any of their flights so I just rebooked myself."}
{"tweet_id":1.02164e-270,"airline_sentiment":"neutral","airline":"United","text":"@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids"}
{"tweet_id":1.02162e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed."}
{"tweet_id":1.02162e-270,"airline_sentiment":"negative","airline":"United","text":"@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-("}
{"tweet_id":1.02161e-270,"airline_sentiment":"positive","airline":"United","text":"@united JT thanks for your help I’ll complete the form once we are back home"}
{"tweet_id":1.02152e-270,"airline_sentiment":"negative","airline":"United","text":"@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight..."}
{"tweet_id":1.02141e-270,"airline_sentiment":"neutral","airline":"United","text":"@united @gg8929 Ladies and gents - United Airlines..."}
{"tweet_id":1.02118e-270,"airline_sentiment":"positive","airline":"United","text":"@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)"}
{"tweet_id":1.02102e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?"}
{"tweet_id":1.02098e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)"}
{"tweet_id":1.0207e-270,"airline_sentiment":"negative","airline":"United","text":"@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !"}
{"tweet_id":1.02068e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I believe you have to follow me in order for me send you a DM"}
{"tweet_id":1.02054e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks! We would like an apology and a full refund. Please confirm when we will receive."}
{"tweet_id":1.02049e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com"}
{"tweet_id":1.02037e-270,"airline_sentiment":"negative","airline":"United","text":"@united But I got a bad exchange rate so want my money back. Please can you refund without penalty."}
{"tweet_id":1.02035e-270,"airline_sentiment":"negative","airline":"United","text":"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.\nIf I am no show, you'll know why! Ridiculous."}
{"tweet_id":1.02034e-270,"airline_sentiment":"negative","airline":"United","text":"@united you're just using automated  responses and don't have the decency to actually care/respond"}
{"tweet_id":1.0203e-270,"airline_sentiment":"negative","airline":"United","text":"@united JT the issue is with missed connections early gate closings and zero concern from customer service"}
{"tweet_id":1.02029e-270,"airline_sentiment":"negative","airline":"United","text":"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!"}
{"tweet_id":1.02023e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Can you explain how it rewards us elite Premiere 1K members?"}
{"tweet_id":1.02022e-270,"airline_sentiment":"neutral","airline":"United","text":"@united for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/"}
{"tweet_id":1.02019e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I’m resending the confirmation code in a DM"}
{"tweet_id":1.02016e-270,"airline_sentiment":"negative","airline":"United","text":"@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone"}
{"tweet_id":1.01986e-270,"airline_sentiment":"neutral","airline":"United","text":"@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz"}
{"tweet_id":1.01982e-270,"airline_sentiment":"neutral","airline":"United","text":"@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?"}
{"tweet_id":1.01981e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her"}
{"tweet_id":1.01981e-270,"airline_sentiment":"negative","airline":"United","text":"@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?"}
{"tweet_id":1.01969e-270,"airline_sentiment":"neutral","airline":"United","text":"@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?"}
{"tweet_id":1.01967e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Got it.  I am following the United page."}
{"tweet_id":1.01957e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your \"\"fine print,\"\" haha"}
{"tweet_id":1.01949e-270,"airline_sentiment":"negative","airline":"United","text":"@united worst service ever 😈"}
{"tweet_id":1.01944e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?"}
{"tweet_id":1.01942e-270,"airline_sentiment":"negative","airline":"United","text":"@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice"}
{"tweet_id":1.01923e-270,"airline_sentiment":"negative","airline":"United","text":"@united I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United"}
{"tweet_id":1.01894e-270,"airline_sentiment":"positive","airline":"United","text":"@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks"}
{"tweet_id":1.01886e-270,"airline_sentiment":"negative","airline":"United","text":"@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain."}
{"tweet_id":1.01882e-270,"airline_sentiment":"neutral","airline":"United","text":"@united  @MrAndyEp like 2 weeks after my flight!?!? Creative!"}
{"tweet_id":1.01881e-270,"airline_sentiment":"negative","airline":"United","text":"@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡..."}
{"tweet_id":1.01871e-270,"airline_sentiment":"negative","airline":"United","text":"@united sorry, I hate united. i won't get to see my family until Thursday"}
{"tweet_id":1.01869e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon."}
{"tweet_id":1.01853e-270,"airline_sentiment":"positive","airline":"United","text":"@united done just now, thanks."}
{"tweet_id":1.01846e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly."}
{"tweet_id":1.01814e-270,"airline_sentiment":"negative","airline":"United","text":"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck"}
{"tweet_id":1.01811e-270,"airline_sentiment":"neutral","airline":"United","text":"@united No, I do not. I was only given a Flight Booking Problems reference number."}
{"tweet_id":1.01799e-270,"airline_sentiment":"negative","airline":"United","text":"@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?"}
{"tweet_id":1.01792e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight."}
{"tweet_id":1.01788e-270,"airline_sentiment":"negative","airline":"United","text":"@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines."}
{"tweet_id":1.01787e-270,"airline_sentiment":"neutral","airline":"United","text":"@united can you send me another confirmation email?"}
{"tweet_id":1.01779e-270,"airline_sentiment":"negative","airline":"United","text":"@united it would be super if you paid as much attention to actual fliers as you do to credit card holders."}
{"tweet_id":1.01766e-270,"airline_sentiment":"negative","airline":"United","text":"@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on."}
{"tweet_id":1.01752e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed."}
{"tweet_id":1.01744e-270,"airline_sentiment":"negative","airline":"United","text":"@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines."}
{"tweet_id":1.01737e-270,"airline_sentiment":"neutral","airline":"United","text":"@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant"}
{"tweet_id":1.01736e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please."}
{"tweet_id":1.01734e-270,"airline_sentiment":"positive","airline":"United","text":"@united thank you! 😊"}
{"tweet_id":1.0172e-270,"airline_sentiment":"neutral","airline":"United","text":"@united take a lesson from @VirginAmerica , they know how to treat customers!"}
{"tweet_id":1.01718e-270,"airline_sentiment":"negative","airline":"United","text":"@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible"}
{"tweet_id":1.01714e-270,"airline_sentiment":"negative","airline":"United","text":"@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want"}
{"tweet_id":1.01703e-270,"airline_sentiment":"negative","airline":"United","text":"@united customer service 👎"}
{"tweet_id":1.01703e-270,"airline_sentiment":"negative","airline":"United","text":"@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air"}
{"tweet_id":1.01693e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Hi again, any updates here?"}
{"tweet_id":1.01682e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl"}
{"tweet_id":1.0168e-270,"airline_sentiment":"negative","airline":"United","text":"@united 3359 which you finally Cancelled Flightled."}
{"tweet_id":1.01657e-270,"airline_sentiment":"negative","airline":"United","text":".@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2"}
{"tweet_id":1.01644e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks finally made it.. Missed meetings but what can I do now?"}
{"tweet_id":1.01641e-270,"airline_sentiment":"negative","airline":"United","text":"@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened"}
{"tweet_id":1.01635e-270,"airline_sentiment":"negative","airline":"United","text":"@united Supposedly, they're out for delivery. I'll believe it when I see it."}
{"tweet_id":1.01633e-270,"airline_sentiment":"negative","airline":"United","text":"@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)"}
{"tweet_id":1.01565e-270,"airline_sentiment":"positive","airline":"United","text":"@united Sure did! Only waited about 15min. Yay!"}
{"tweet_id":1.01554e-270,"airline_sentiment":"negative","airline":"United","text":"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag."}
{"tweet_id":1.01543e-270,"airline_sentiment":"positive","airline":"United","text":"@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW"}
{"tweet_id":1.01533e-270,"airline_sentiment":"negative","airline":"United","text":"@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993"}
{"tweet_id":1.01523e-270,"airline_sentiment":"negative","airline":"United","text":"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years."}
{"tweet_id":1.01513e-270,"airline_sentiment":"positive","airline":"United","text":"Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG"}
{"tweet_id":1.01477e-270,"airline_sentiment":"negative","airline":"United","text":"@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation"}
{"tweet_id":1.01475e-270,"airline_sentiment":"negative","airline":"United","text":"@united i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet"}
{"tweet_id":1.01463e-270,"airline_sentiment":"negative","airline":"United","text":"@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?"}
{"tweet_id":1.01409e-270,"airline_sentiment":"negative","airline":"United","text":"@united you are really trying me today."}
{"tweet_id":1.01408e-270,"airline_sentiment":"positive","airline":"United","text":"@united looks like I'm settled in to where I'm going.  Thx."}
{"tweet_id":1.01402e-270,"airline_sentiment":"neutral","airline":"United","text":"@united flt 4567 has had two more updates in the last 3 minutes."}
{"tweet_id":1.01388e-270,"airline_sentiment":"negative","airline":"United","text":"@united no they were to busy taking to each other and I needed to get to an audition."}
{"tweet_id":1.01372e-270,"airline_sentiment":"neutral","airline":"United","text":"@united was never given one"}
{"tweet_id":1.0137e-270,"airline_sentiment":"negative","airline":"United","text":"@united quick response offering assistance but lack of follow through - not really the service I was expecting"}
{"tweet_id":1.01353e-270,"airline_sentiment":"negative","airline":"United","text":"@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!"}
{"tweet_id":1.01318e-270,"airline_sentiment":"negative","airline":"United","text":"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta"}
{"tweet_id":1.01315e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class."}
{"tweet_id":1.01314e-270,"airline_sentiment":"negative","airline":"United","text":"@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?"}
{"tweet_id":1.0129e-270,"airline_sentiment":"negative","airline":"United","text":"@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee."}
{"tweet_id":1.01256e-270,"airline_sentiment":"negative","airline":"United","text":"@united who can tell me where they are?"}
{"tweet_id":1.01252e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful."}
{"tweet_id":1.01248e-270,"airline_sentiment":"negative","airline":"United","text":"@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!"}
{"tweet_id":1.01247e-270,"airline_sentiment":"negative","airline":"United","text":"@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on"}
{"tweet_id":1.01241e-270,"airline_sentiment":"negative","airline":"United","text":"@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude"}
{"tweet_id":1.01239e-270,"airline_sentiment":"negative","airline":"United","text":"@united I don't see how I need to spend an extra $100 bc of ur equipment failure."}
{"tweet_id":1.01237e-270,"airline_sentiment":"negative","airline":"United","text":"@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats"}
{"tweet_id":1.01236e-270,"airline_sentiment":"negative","airline":"United","text":"@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!"}
{"tweet_id":1.01232e-270,"airline_sentiment":"negative","airline":"United","text":"@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer..."}
{"tweet_id":1.01222e-270,"airline_sentiment":"neutral","airline":"United","text":"@united No, not received any e-mails in either Inbox or junk/spam"}
{"tweet_id":1.01218e-270,"airline_sentiment":"negative","airline":"United","text":"@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success."}
{"tweet_id":1.01217e-270,"airline_sentiment":"negative","airline":"United","text":"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home."}
{"tweet_id":1.01204e-270,"airline_sentiment":"negative","airline":"United","text":"@united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!"}
{"tweet_id":1.01201e-270,"airline_sentiment":"negative","airline":"United","text":"@united I just need to get to RIC tonight. I've been in EWR for 24hrs now."}
{"tweet_id":1.01197e-270,"airline_sentiment":"negative","airline":"United","text":"@united which is why my next flights to Miami will be on another airline."}
{"tweet_id":1.01177e-270,"airline_sentiment":"negative","airline":"United","text":"@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail"}
{"tweet_id":1.01158e-270,"airline_sentiment":"negative","airline":"United","text":"@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?"}
{"tweet_id":1.01123e-270,"airline_sentiment":"neutral","airline":"United","text":"@united What is the policy behind changing passengers' seating assignments at the gate?"}
{"tweet_id":1.01115e-270,"airline_sentiment":"negative","airline":"United","text":"@united with Karen and found her unhelpful and rude  called United at the time & told she could board but Karen would not accept"}
{"tweet_id":1.01111e-270,"airline_sentiment":"negative","airline":"United","text":"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke"}
{"tweet_id":1.01108e-270,"airline_sentiment":"negative","airline":"United","text":"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus."}
{"tweet_id":1.01103e-270,"airline_sentiment":"negative","airline":"United","text":"@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter"}
{"tweet_id":1.01098e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1 refused boarding with Nexus. nexus confirmed she should not be refused"}
{"tweet_id":1.01085e-270,"airline_sentiment":"positive","airline":"United","text":"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!"}
{"tweet_id":1.01061e-270,"airline_sentiment":"negative","airline":"United","text":"@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no."}
{"tweet_id":1.01052e-270,"airline_sentiment":"negative","airline":"United","text":"@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!"}
{"tweet_id":1.01018e-270,"airline_sentiment":"positive","airline":"United","text":"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time"}
{"tweet_id":1.01018e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?"}
{"tweet_id":1.00964e-270,"airline_sentiment":"positive","airline":"United","text":"@united stay warm - I will be passing through Chicago next week"}
{"tweet_id":1.00961e-270,"airline_sentiment":"negative","airline":"United","text":"@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error."}
{"tweet_id":1.00928e-270,"airline_sentiment":"negative","airline":"United","text":"@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate."}
{"tweet_id":1.00924e-270,"airline_sentiment":"negative","airline":"United","text":"@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay.  $7 meal voucher. Wow. Customer service!"}
{"tweet_id":1.00883e-270,"airline_sentiment":"neutral","airline":"United","text":"@United just played the Most bizarre \"\"safety\"\" video I've ever seen... http://t.co/Hlm2Oks6xl"}
{"tweet_id":1.00854e-270,"airline_sentiment":"negative","airline":"United","text":"@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it."}
{"tweet_id":1.00853e-270,"airline_sentiment":"negative","airline":"United","text":"@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?"}
{"tweet_id":1.0085e-270,"airline_sentiment":"positive","airline":"United","text":"@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences."}
{"tweet_id":1.00844e-270,"airline_sentiment":"negative","airline":"United","text":"@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!"}
{"tweet_id":1.00827e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site"}
{"tweet_id":1.00812e-270,"airline_sentiment":"negative","airline":"United","text":"@united when is my plane coming?  Been delayed for almost 7 hours. No plane."}
{"tweet_id":1.00801e-270,"airline_sentiment":"negative","airline":"United","text":"@united Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful."}
{"tweet_id":1.00801e-270,"airline_sentiment":"positive","airline":"United","text":"@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!"}
{"tweet_id":1.00777e-270,"airline_sentiment":"negative","airline":"United","text":"@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh"}
{"tweet_id":1.00774e-270,"airline_sentiment":"negative","airline":"United","text":"@united is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!"}
{"tweet_id":1.00769e-270,"airline_sentiment":"negative","airline":"United","text":"@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home"}
{"tweet_id":1.00769e-270,"airline_sentiment":"negative","airline":"United","text":"@united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient."}
{"tweet_id":1.00767e-270,"airline_sentiment":"negative","airline":"United","text":"@united costumer service sucks! Waiting for a week for a response"}
{"tweet_id":1.0076e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Is there a way to get  a copy of Feb's edition of Hemisphere\nmagazine with out flying?"}
{"tweet_id":1.0073e-270,"airline_sentiment":"negative","airline":"United","text":"@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see."}
{"tweet_id":1.00724e-270,"airline_sentiment":"neutral","airline":"United","text":"@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a \"\"kid\"\" section (near the back) ;)"}
{"tweet_id":1.00716e-270,"airline_sentiment":"negative","airline":"United","text":"@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX."}
{"tweet_id":1.00709e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4"}
{"tweet_id":1.007e-270,"airline_sentiment":"neutral","airline":"United","text":"@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards"}
{"tweet_id":1.00699e-270,"airline_sentiment":"positive","airline":"United","text":"@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ"}
{"tweet_id":1.00668e-270,"airline_sentiment":"neutral","airline":"United","text":"@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!"}
{"tweet_id":1.0065e-270,"airline_sentiment":"negative","airline":"United","text":"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?"}
{"tweet_id":1.00646e-270,"airline_sentiment":"negative","airline":"United","text":"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem"}
{"tweet_id":1.00626e-270,"airline_sentiment":"neutral","airline":"United","text":"Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”"}
{"tweet_id":1.00623e-270,"airline_sentiment":"neutral","airline":"United","text":"@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?"}
{"tweet_id":1.00595e-270,"airline_sentiment":"negative","airline":"United","text":"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?"}
{"tweet_id":1.00591e-270,"airline_sentiment":"neutral","airline":"United","text":"@united that's what I thought! Thanks for the clarification!"}
{"tweet_id":1.0058e-270,"airline_sentiment":"negative","airline":"United","text":"@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!"}
{"tweet_id":1.00574e-270,"airline_sentiment":"neutral","airline":"United","text":"@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!"}
{"tweet_id":1.00563e-270,"airline_sentiment":"positive","airline":"United","text":"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service"}
{"tweet_id":1.00555e-270,"airline_sentiment":"negative","airline":"United","text":"@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant."}
{"tweet_id":1.00553e-270,"airline_sentiment":"neutral","airline":"United","text":"@united i need my confirmation number! Can you give it to me?"}
{"tweet_id":1.00551e-270,"airline_sentiment":"negative","airline":"United","text":"@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation."}
{"tweet_id":1.00541e-270,"airline_sentiment":"negative","airline":"United","text":".@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating."}
{"tweet_id":1.0053e-270,"airline_sentiment":"positive","airline":"United","text":"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, \"\"Fly the Friendly Skies.\"\""}
{"tweet_id":1.00522e-270,"airline_sentiment":"positive","airline":"United","text":"@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!"}
{"tweet_id":1.00521e-270,"airline_sentiment":"positive","airline":"United","text":"@united I appreciate the follow up."}
{"tweet_id":1.00506e-270,"airline_sentiment":"negative","airline":"United","text":"@united + that's the gist of what the flight attendant told her."}
{"tweet_id":1.00502e-270,"airline_sentiment":"negative","airline":"United","text":"@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +"}
{"tweet_id":1.00492e-270,"airline_sentiment":"negative","airline":"United","text":"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +"}
{"tweet_id":1.0049e-270,"airline_sentiment":"negative","airline":"United","text":"@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business."}
{"tweet_id":1.00485e-270,"airline_sentiment":"negative","airline":"United","text":"@united sat at airport for 5 hrs still sitting at gate..  Sigh"}
{"tweet_id":1.00474e-270,"airline_sentiment":"neutral","airline":"United","text":"@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation."}
{"tweet_id":1.00464e-270,"airline_sentiment":"negative","airline":"United","text":"@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!"}
{"tweet_id":1.0046e-270,"airline_sentiment":"negative","airline":"United","text":"@united's first-class #cockup\nhttp://t.co/oh7CFv7DHR"}
{"tweet_id":1.00457e-270,"airline_sentiment":"neutral","airline":"United","text":"@united all day travel. #swag #ijustwanttosleep"}
{"tweet_id":1.00447e-270,"airline_sentiment":"positive","airline":"United","text":"@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable."}
{"tweet_id":1.00438e-270,"airline_sentiment":"neutral","airline":"United","text":"@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15"}
{"tweet_id":1.00403e-270,"airline_sentiment":"negative","airline":"United","text":"@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!"}
{"tweet_id":1.00399e-270,"airline_sentiment":"negative","airline":"United","text":"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO"}
{"tweet_id":1.00388e-270,"airline_sentiment":"negative","airline":"United","text":"@united why am i mot getting my refund?"}
{"tweet_id":1.00366e-270,"airline_sentiment":"negative","airline":"United","text":".@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks."}
{"tweet_id":1.00352e-270,"airline_sentiment":"negative","airline":"United","text":"@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard..."}
{"tweet_id":1.00332e-270,"airline_sentiment":"negative","airline":"United","text":"@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)"}
{"tweet_id":1.0033e-270,"airline_sentiment":"negative","airline":"United","text":"@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last..."}
{"tweet_id":1.00192e-270,"airline_sentiment":"negative","airline":"United","text":"@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations"}
{"tweet_id":1.00168e-270,"airline_sentiment":"negative","airline":"United","text":"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE"}
{"tweet_id":1.00122e-270,"airline_sentiment":"negative","airline":"United","text":"@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies"}
{"tweet_id":1.00115e-270,"airline_sentiment":"negative","airline":"United","text":"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless"}
{"tweet_id":1.00073e-270,"airline_sentiment":"neutral","airline":"United","text":"@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)"}
{"tweet_id":9.98918e-271,"airline_sentiment":"negative","airline":"United","text":".@united call my work and tell them it's your fault I'm Late Flight"}
{"tweet_id":9.98618e-271,"airline_sentiment":"positive","airline":"United","text":"@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj"}
{"tweet_id":9.95469e-271,"airline_sentiment":"neutral","airline":"United","text":"@united clicked on the link and got this? #confused http://t.co/xMAQcucWZl"}
{"tweet_id":9.93274e-271,"airline_sentiment":"negative","airline":"United","text":"@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on"}
{"tweet_id":9.90486e-271,"airline_sentiment":"negative","airline":"United","text":"@united i have items of sentimental value that I'm heartbroken are missing"}
{"tweet_id":9.84385e-271,"airline_sentiment":"neutral","airline":"United","text":"@united even though technically after I land I will be silver?"}
{"tweet_id":9.83585e-271,"airline_sentiment":"negative","airline":"United","text":"@united still waiting for a reply"}
{"tweet_id":9.82945e-271,"airline_sentiment":"negative","airline":"United","text":"@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!"}
{"tweet_id":9.82095e-271,"airline_sentiment":"negative","airline":"United","text":"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united"}
{"tweet_id":9.80893e-271,"airline_sentiment":"negative","airline":"United","text":"@united I tried 2 DM it would not go thru... not sure why"}
{"tweet_id":9.8017e-271,"airline_sentiment":"negative","airline":"United","text":"@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow."}
{"tweet_id":9.76308e-271,"airline_sentiment":"negative","airline":"United","text":"@united I like delays less than you because I'm the one on the plane. Connect me with a voucher"}
{"tweet_id":9.76079e-271,"airline_sentiment":"negative","airline":"United","text":"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion"}
{"tweet_id":9.75614e-271,"airline_sentiment":"negative","airline":"United","text":"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait"}
{"tweet_id":9.75427e-271,"airline_sentiment":"negative","airline":"United","text":"@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am."}
{"tweet_id":1.54655e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir still waiting. Just hit one hour."}
{"tweet_id":1.54655e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook"}
{"tweet_id":1.54623e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!"}
{"tweet_id":1.54591e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http://t.co/Qll48r57ep"}
{"tweet_id":1.54582e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!"}
{"tweet_id":1.5457e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care"}
{"tweet_id":1.54556e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix."}
{"tweet_id":1.54551e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A"}
{"tweet_id":1.54543e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset."}
{"tweet_id":1.54534e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you so much completely made things right!"}
{"tweet_id":1.54516e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir love them! Always get the best deals!"}
{"tweet_id":1.54515e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you follow me so I can send you the info?"}
{"tweet_id":1.54512e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?"}
{"tweet_id":1.54506e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem"}
{"tweet_id":1.54501e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit"}
{"tweet_id":1.54455e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please."}
{"tweet_id":1.54449e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard"}
{"tweet_id":1.54429e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have been on hold for over 28 minutes  please help http://t.co/Fx9BIJlxAt"}
{"tweet_id":1.54424e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell"}
{"tweet_id":1.54395e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI"}
{"tweet_id":1.54393e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting"}
{"tweet_id":1.54337e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy"}
{"tweet_id":1.5433e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through"}
{"tweet_id":1.54328e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24"}
{"tweet_id":1.54327e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!"}
{"tweet_id":1.54319e-270,"airline_sentiment":"neutral","airline":"Southwest","text":".@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?"}
{"tweet_id":1.54318e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!"}
{"tweet_id":1.54315e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids.  never again."}
{"tweet_id":1.54314e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Do you promise to not unfollow me? 😉"}
{"tweet_id":1.54278e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Just DMed you my confirmation number."}
{"tweet_id":1.54243e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤"}
{"tweet_id":1.54233e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up"}
{"tweet_id":1.54231e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree"}
{"tweet_id":1.54228e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir oh, is it only in Atlanta?"}
{"tweet_id":1.54228e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having"}
{"tweet_id":1.54219e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  I USED to always fly Southwest."}
{"tweet_id":1.54203e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience."}
{"tweet_id":1.54201e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thx but I'll be expecting a credit for this leg."}
{"tweet_id":1.54195e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sure, please follow me so I can do so?"}
{"tweet_id":1.54176e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac"}
{"tweet_id":1.54168e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sent!"}
{"tweet_id":1.54157e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 20 minutes on hold waiting is ridiculous......"}
{"tweet_id":1.54148e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir have u seen any of the messages the past hour ?"}
{"tweet_id":1.54142e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm following now"}
{"tweet_id":1.54129e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!"}
{"tweet_id":1.54129e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks so much!"}
{"tweet_id":1.54123e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef"}
{"tweet_id":1.54111e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?"}
{"tweet_id":1.54092e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!"}
{"tweet_id":1.54092e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever"}
{"tweet_id":1.54079e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir what is the status of the bag check area at FFL?"}
{"tweet_id":1.54069e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two."}
{"tweet_id":1.54059e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY"}
{"tweet_id":1.54056e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh"}
{"tweet_id":1.54054e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your phone service sucks"}
{"tweet_id":1.54039e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?"}
{"tweet_id":1.54031e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir \"\"Airport snow removal method #22..\"\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY"}
{"tweet_id":1.54015e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on..."}
{"tweet_id":1.53984e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail"}
{"tweet_id":1.5398e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane"}
{"tweet_id":1.53968e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?"}
{"tweet_id":1.53942e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?"}
{"tweet_id":1.53934e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, \"\"Unable to price\"\". Please help!"}
{"tweet_id":1.53924e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir"}
{"tweet_id":1.53924e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness"}
{"tweet_id":1.53918e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain"}
{"tweet_id":1.53891e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest."}
{"tweet_id":1.53889e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds."}
{"tweet_id":1.53883e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok."}
{"tweet_id":1.53878e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?"}
{"tweet_id":1.53875e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"You have to follow me back so that I can DM @SouthwestAir"}
{"tweet_id":1.53869e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ"}
{"tweet_id":1.53868e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October."}
{"tweet_id":1.53859e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again."}
{"tweet_id":1.53856e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL"}
{"tweet_id":1.5385e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch"}
{"tweet_id":1.5385e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir done"}
{"tweet_id":1.53837e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?"}
{"tweet_id":1.53836e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight."}
{"tweet_id":1.53802e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal"}
{"tweet_id":1.53794e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2"}
{"tweet_id":1.53779e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer"}
{"tweet_id":1.53762e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?"}
{"tweet_id":1.53754e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed."}
{"tweet_id":1.53745e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir freezing in the plane"}
{"tweet_id":1.53744e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are"}
{"tweet_id":1.53739e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon"}
{"tweet_id":1.53736e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us"}
{"tweet_id":1.53733e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first"}
{"tweet_id":1.5373e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable"}
{"tweet_id":1.53724e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr"}
{"tweet_id":1.53723e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page"}
{"tweet_id":1.53716e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?"}
{"tweet_id":1.53716e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays."}
{"tweet_id":1.53713e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED"}
{"tweet_id":1.53712e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN"}
{"tweet_id":1.53688e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you please make sense of the companion promo? How to we set it up?"}
{"tweet_id":1.53674e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2"}
{"tweet_id":1.53664e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!"}
{"tweet_id":1.53664e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir frustrating indeed especially when no one knows what the issue is...."}
{"tweet_id":1.53654e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?"}
{"tweet_id":1.53651e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir That was Chantilly, Paris, France."}
{"tweet_id":1.53649e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir and thx for not responding"}
{"tweet_id":1.53648e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?"}
{"tweet_id":1.5363e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze"}
{"tweet_id":1.53629e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?"}
{"tweet_id":1.5361e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue"}
{"tweet_id":1.53574e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport."}
{"tweet_id":1.53573e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook"}
{"tweet_id":1.53569e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30"}
{"tweet_id":1.53566e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash"}
{"tweet_id":1.53545e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information."}
{"tweet_id":1.53539e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?"}
{"tweet_id":1.53523e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers"}
{"tweet_id":1.53482e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625"}
{"tweet_id":1.53479e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing."}
{"tweet_id":1.53471e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!"}
{"tweet_id":1.53465e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!"}
{"tweet_id":1.53459e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"}
{"tweet_id":1.53432e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful."}
{"tweet_id":1.53429e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls......."}
{"tweet_id":1.53424e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thank you!"}
{"tweet_id":1.53417e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers"}
{"tweet_id":1.53409e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Customer Centricity is knowing people #ANAMarketers"}
{"tweet_id":1.53383e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice"}
{"tweet_id":1.53371e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers"}
{"tweet_id":1.53371e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed"}
{"tweet_id":1.53343e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir ok thank you  i hope  so too"}
{"tweet_id":1.53338e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy."}
{"tweet_id":1.53325e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq\"\" #southwestairlines"}
{"tweet_id":1.53321e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️"}
{"tweet_id":1.53318e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?"}
{"tweet_id":1.53302e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?"}
{"tweet_id":1.53258e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone."}
{"tweet_id":1.53231e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC"}
{"tweet_id":1.53172e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper"}
{"tweet_id":1.53155e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!"}
{"tweet_id":1.53121e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?"}
{"tweet_id":1.5298e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_"}
{"tweet_id":1.52969e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI"}
{"tweet_id":1.52946e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?"}
{"tweet_id":1.52943e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee"}
{"tweet_id":1.52926e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy"}
{"tweet_id":1.52881e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!"}
{"tweet_id":1.52879e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees"}
{"tweet_id":1.52838e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring."}
{"tweet_id":1.52837e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget..."}
{"tweet_id":1.5281e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation"}
{"tweet_id":1.52802e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why is customer relations still not open....in Texas?!"}
{"tweet_id":1.52799e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you for the tip!"}
{"tweet_id":1.52765e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir   I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky"}
{"tweet_id":1.52738e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston."}
{"tweet_id":1.52728e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!"}
{"tweet_id":1.52692e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I \"\"heart\"\" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations."}
{"tweet_id":1.52688e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?"}
{"tweet_id":1.52676e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sent"}
{"tweet_id":1.52675e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate."}
{"tweet_id":1.52643e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay"}
{"tweet_id":1.52624e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!"}
{"tweet_id":1.52605e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"^CB how do you know? @SouthwestAir"}
{"tweet_id":1.52605e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight."}
{"tweet_id":1.52582e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today."}
{"tweet_id":1.5258e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB"}
{"tweet_id":1.52568e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable"}
{"tweet_id":1.52537e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?"}
{"tweet_id":1.52522e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna."}
{"tweet_id":1.52499e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed"}
{"tweet_id":1.52475e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good"}
{"tweet_id":1.52473e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes"}
{"tweet_id":1.52468e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers"}
{"tweet_id":1.52447e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong"}
{"tweet_id":1.52444e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f"}
{"tweet_id":1.52442e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems"}
{"tweet_id":1.52366e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG"}
{"tweet_id":1.5236e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me"}
{"tweet_id":1.52336e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear"}
{"tweet_id":1.52319e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night."}
{"tweet_id":1.52274e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might \"\"know\"\" but don't show it."}
{"tweet_id":1.52273e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest."}
{"tweet_id":1.52195e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?"}
{"tweet_id":1.52153e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip"}
{"tweet_id":1.52097e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6"}
{"tweet_id":1.5201e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?"}
{"tweet_id":1.50323e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir hey remember that time you lost my husbands bags? I do. \n\n#filmjobnoequipment \n#nowarmclothes"}
{"tweet_id":1.50268e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS"}
{"tweet_id":1.50225e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!"}
{"tweet_id":1.5021e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment"}
{"tweet_id":1.50087e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool"}
{"tweet_id":1.50031e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir you should have assigned seating, because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks."}
{"tweet_id":1.50006e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir wifi stays connected about the lifetime of a higgs boson"}
{"tweet_id":1.49926e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day"}
{"tweet_id":1.49766e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?"}
{"tweet_id":1.49758e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir making me miss #TheBachelor right now #wah"}
{"tweet_id":1.49757e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation"}
{"tweet_id":1.497e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer"}
{"tweet_id":1.49648e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel"}
{"tweet_id":1.49643e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors"}
{"tweet_id":1.49608e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!"}
{"tweet_id":1.49556e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2"}
{"tweet_id":1.49551e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊"}
{"tweet_id":1.49531e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy"}
{"tweet_id":1.49511e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir reference #: 261093929756"}
{"tweet_id":1.49466e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your welcome. It was the thoughts of nearly the entire plane."}
{"tweet_id":1.49464e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland."}
{"tweet_id":1.49447e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D"}
{"tweet_id":1.4941e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked"}
{"tweet_id":1.49406e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up."}
{"tweet_id":1.49392e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!"}
{"tweet_id":1.49354e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT"}
{"tweet_id":1.49295e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz"}
{"tweet_id":1.49288e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks!"}
{"tweet_id":1.49278e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1"}
{"tweet_id":1.4927e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest"}
{"tweet_id":1.49244e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”"}
{"tweet_id":1.49224e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?"}
{"tweet_id":1.49218e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter."}
{"tweet_id":1.49192e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir will do - if you follow back I can DM that info"}
{"tweet_id":1.4914e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!"}
{"tweet_id":1.49094e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ"}
{"tweet_id":1.49045e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking"}
{"tweet_id":1.49032e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thankyou :))❤️"}
{"tweet_id":1.49002e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how much is ur wifi fam"}
{"tweet_id":1.489e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @Imaginedragons I tried. 😔 It's okay"}
{"tweet_id":1.48898e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest"}
{"tweet_id":1.4889e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for the great customer service today! 👍👌"}
{"tweet_id":1.48881e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is the vinyl part of the prize too?"}
{"tweet_id":1.48879e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir beyond ready"}
{"tweet_id":1.48851e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service"}
{"tweet_id":1.48837e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68"}
{"tweet_id":1.48833e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ"}
{"tweet_id":1.48814e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining."}
{"tweet_id":1.48742e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin"}
{"tweet_id":1.48669e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂"}
{"tweet_id":1.48602e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot"}
{"tweet_id":1.48536e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir following. Thank you."}
{"tweet_id":1.48523e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir would someone please DM me the customer relations number. The website has only customer service."}
{"tweet_id":1.48471e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it"}
{"tweet_id":1.48467e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200  for business class? Stay classy"}
{"tweet_id":1.48463e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed"}
{"tweet_id":1.48434e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?"}
{"tweet_id":1.48413e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir It's all good. Thanks!"}
{"tweet_id":1.48397e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you :)"}
{"tweet_id":1.48383e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight"}
{"tweet_id":1.48366e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir oh, ok!  all good!  looking forward to escaping the cold for a bit!  thanks!"}
{"tweet_id":1.4836e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh..."}
{"tweet_id":1.48353e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?"}
{"tweet_id":1.4835e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any word when the customer relations department will open back up?"}
{"tweet_id":1.48344e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! 😊"}
{"tweet_id":1.48339e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  Just left there  Friday!"}
{"tweet_id":1.48315e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀"}
{"tweet_id":1.48275e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)"}
{"tweet_id":1.48224e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!"}
{"tweet_id":1.48171e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40"}
{"tweet_id":1.48134e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN & would really love to go"}
{"tweet_id":1.48119e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable"}
{"tweet_id":1.48117e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights."}
{"tweet_id":1.48089e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!"}
{"tweet_id":1.48083e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome"}
{"tweet_id":1.48069e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been all up and down the area where the pic was taken and don't see any albums."}
{"tweet_id":1.48065e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can"}
{"tweet_id":1.48064e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out."}
{"tweet_id":1.48062e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?"}
{"tweet_id":1.48058e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company.  Apply via https://t.co/GmL7ot3IMH"}
{"tweet_id":1.48041e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir honesty should always be the policy"}
{"tweet_id":1.48033e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days."}
{"tweet_id":1.4802e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv"}
{"tweet_id":1.48015e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir briughy me to @ComClassic, #AIF2015 & so much more with the #agcommunity"}
{"tweet_id":1.48008e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any deals to orlando in April/may??"}
{"tweet_id":1.47949e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ"}
{"tweet_id":1.47944e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P"}
{"tweet_id":1.47934e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule."}
{"tweet_id":1.47931e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!"}
{"tweet_id":1.47929e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/"}
{"tweet_id":1.47928e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir prove it"}
{"tweet_id":1.47927e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!"}
{"tweet_id":1.47924e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations"}
{"tweet_id":1.47891e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa"}
{"tweet_id":1.47881e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?"}
{"tweet_id":1.47836e-270,"airline_sentiment":"positive","airline":"Southwest","text":"Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp"}
{"tweet_id":1.47831e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that."}
{"tweet_id":1.47812e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir no fare giving out clues.  In route now."}
{"tweet_id":1.47811e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir telling my Fam in Vegas now. :)"}
{"tweet_id":1.47781e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir How many tickets are left?"}
{"tweet_id":1.47773e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you!"}
{"tweet_id":1.47755e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7"}
{"tweet_id":1.47744e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL."}
{"tweet_id":1.47741e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Why do you have to be 18 😭"}
{"tweet_id":1.47714e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury."}
{"tweet_id":1.47712e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!"}
{"tweet_id":1.477e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile..."}
{"tweet_id":1.47694e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D"}
{"tweet_id":1.47693e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action."}
{"tweet_id":1.47692e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!"}
{"tweet_id":1.4768e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?"}
{"tweet_id":1.47678e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir are 5 people there?"}
{"tweet_id":1.47667e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl"}
{"tweet_id":1.47659e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"“@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW"}
{"tweet_id":1.47656e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons"}
{"tweet_id":1.47655e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH"}
{"tweet_id":1.47647e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?"}
{"tweet_id":1.4764e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Dang, if only practice was an hour Late Flightr today..."}
{"tweet_id":1.47636e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir that was supposed to say \"\"boo\"\" not book. booo."}
{"tweet_id":1.47634e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather"}
{"tweet_id":1.47634e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises"}
{"tweet_id":1.47629e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?"}
{"tweet_id":1.47627e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir really easy for locals to get down to the strip. book."}
{"tweet_id":1.47626e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month..."}
{"tweet_id":1.47569e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove"}
{"tweet_id":1.47565e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it."}
{"tweet_id":1.4756e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow."}
{"tweet_id":1.4755e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how do get priority seating after you already paid for the flight"}
{"tweet_id":1.47546e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 10+ people pre boarded\nOnly 1 needed a wheel chair off the plane... Was NOT the case boarding"}
{"tweet_id":1.47543e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?"}
{"tweet_id":1.47535e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir best airline 👌"}
{"tweet_id":1.47525e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!"}
{"tweet_id":1.47524e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!"}
{"tweet_id":1.47495e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  Northern California coast http://t.co/nm4VNNF8Kb"}
{"tweet_id":1.47485e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David."}
{"tweet_id":1.47431e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair watching planes do their thing https://t.co/iItoJhUIKH"}
{"tweet_id":1.47409e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR"}
{"tweet_id":1.47383e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email."}
{"tweet_id":1.47359e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir continues to prove to be the best airlines 💪"}
{"tweet_id":1.47349e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons"}
{"tweet_id":1.47323e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149"}
{"tweet_id":1.4728e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir thanks!!"}
{"tweet_id":1.47266e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays"}
{"tweet_id":1.47259e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir but when do I get my gin & tonic !?!?"}
{"tweet_id":1.47256e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is this a sick joke? #toyingwithouremotions"}
{"tweet_id":1.47249e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????"}
{"tweet_id":1.47247e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!"}
{"tweet_id":1.47246e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!"}
{"tweet_id":1.47245e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel"}
{"tweet_id":1.47204e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans"}
{"tweet_id":1.47202e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty"}
{"tweet_id":1.47189e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir done. Sorry, I thought I was already."}
{"tweet_id":1.47185e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?"}
{"tweet_id":1.47156e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!"}
{"tweet_id":1.47156e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice."}
{"tweet_id":1.47156e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir weren't too \"\"sincere\"\" when you Cancelled Flighted my flight and made me drive 17 hours to get home.."}
{"tweet_id":1.47147e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!"}
{"tweet_id":1.47134e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!"}
{"tweet_id":1.47127e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks, you guys are the best"}
{"tweet_id":1.4711e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free."}
{"tweet_id":1.47062e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir if only you could control the weather in Las Vegas 😉"}
{"tweet_id":1.47033e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?"}
{"tweet_id":1.47028e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?"}
{"tweet_id":1.47002e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip"}
{"tweet_id":1.47002e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!"}
{"tweet_id":1.46983e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?"}
{"tweet_id":1.46974e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow."}
{"tweet_id":1.46967e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!"}
{"tweet_id":1.46952e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq"}
{"tweet_id":1.4695e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?"}
{"tweet_id":1.46931e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!"}
{"tweet_id":1.46924e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha"}
{"tweet_id":1.46906e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting."}
{"tweet_id":1.46872e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable"}
{"tweet_id":1.46849e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition"}
{"tweet_id":1.46837e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy"}
{"tweet_id":1.46805e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!"}
{"tweet_id":1.46798e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/"}
{"tweet_id":1.46769e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help"}
{"tweet_id":1.46733e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol."}
{"tweet_id":1.46723e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time."}
{"tweet_id":1.46704e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My bag was not shown LUV did not make it to PHL with me."}
{"tweet_id":1.46687e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness"}
{"tweet_id":1.46645e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified."}
{"tweet_id":1.4664e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?"}
{"tweet_id":1.46596e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to \"\"listen to the intercom better\"\"."}
{"tweet_id":1.46581e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir nice touch on the passbook integration!"}
{"tweet_id":1.46575e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards..."}
{"tweet_id":1.46569e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport..."}
{"tweet_id":1.46566e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing"}
{"tweet_id":1.46538e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir need assistance getting an extension on a flight that has expired."}
{"tweet_id":1.46534e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Awesome. Thanks! You guys rock!"}
{"tweet_id":1.46533e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?"}
{"tweet_id":1.46514e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when can we expect customer service in Dallas to be available"}
{"tweet_id":1.46462e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it eventually arrived. just seemed really slow. :)"}
{"tweet_id":1.46445e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed."}
{"tweet_id":1.46381e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag."}
{"tweet_id":1.46371e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0"}
{"tweet_id":1.46311e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow."}
{"tweet_id":1.463e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yep. 99.99999999% certain it was on that flight."}
{"tweet_id":1.46279e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood"}
{"tweet_id":1.46275e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I would appreciate that.  Thank you."}
{"tweet_id":1.46261e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?"}
{"tweet_id":1.46197e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail"}
{"tweet_id":1.4619e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can my wife's RR points be transferred to my RR account?"}
{"tweet_id":1.46174e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her."}
{"tweet_id":1.46154e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours."}
{"tweet_id":1.46149e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2"}
{"tweet_id":1.46128e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)"}
{"tweet_id":1.46125e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage."}
{"tweet_id":1.46099e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!"}
{"tweet_id":1.46097e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!"}
{"tweet_id":1.46095e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I did. Still haven't heard a thing."}
{"tweet_id":1.46072e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!"}
{"tweet_id":1.4606e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!"}
{"tweet_id":1.46046e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' ....."}
{"tweet_id":1.46015e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?"}
{"tweet_id":1.46001e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do?"}
{"tweet_id":1.45959e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040"}
{"tweet_id":1.45956e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!"}
{"tweet_id":1.45933e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1"}
{"tweet_id":1.4593e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio"}
{"tweet_id":1.45929e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)"}
{"tweet_id":1.45907e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk"}
{"tweet_id":1.45876e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek"}
{"tweet_id":1.45873e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek"}
{"tweet_id":1.45854e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek"}
{"tweet_id":1.45851e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek"}
{"tweet_id":1.45849e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek"}
{"tweet_id":1.45844e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|"}
{"tweet_id":1.45811e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @ClinicPolly \nThank you-- I may have already responded but was 8UXZJ2"}
{"tweet_id":1.45801e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon"}
{"tweet_id":1.45788e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!"}
{"tweet_id":1.45758e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?"}
{"tweet_id":1.45734e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying"}
{"tweet_id":1.45703e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min."}
{"tweet_id":1.45691e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?"}
{"tweet_id":1.45658e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir unveils 4 new routes, including  2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday"}
{"tweet_id":1.45653e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight"}
{"tweet_id":1.45609e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight."}
{"tweet_id":1.45587e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir didn't realize no clothes until at hotel - suggestions?"}
{"tweet_id":1.45545e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir may want to direct that to the people at @FurryFiesta tok"}
{"tweet_id":1.45543e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir bag in possession but no clothes in bag??"}
{"tweet_id":1.4554e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB"}
{"tweet_id":1.45533e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back"}
{"tweet_id":1.45521e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?"}
{"tweet_id":1.45478e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢"}
{"tweet_id":1.45476e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward"}
{"tweet_id":1.4541e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime"}
{"tweet_id":1.45385e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?"}
{"tweet_id":1.4536e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable"}
{"tweet_id":1.45339e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out."}
{"tweet_id":1.45335e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable."}
{"tweet_id":1.45329e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir \nHow do I get a companion pass??? Thanks,  Lin S"}
{"tweet_id":1.45315e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter."}
{"tweet_id":1.45274e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane."}
{"tweet_id":1.45164e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own."}
{"tweet_id":1.45162e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?"}
{"tweet_id":1.45127e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw"}
{"tweet_id":1.45113e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds."}
{"tweet_id":1.45031e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, \"\"well, that system is about dead.\"\" She didn't understand"}
{"tweet_id":1.44938e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow."}
{"tweet_id":1.44903e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir arrangements to reimburse me for the rental I had to get?"}
{"tweet_id":1.44861e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue"}
{"tweet_id":1.4484e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy"}
{"tweet_id":1.44814e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir   Thanks"}
{"tweet_id":1.44749e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help."}
{"tweet_id":1.44678e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir have sent you a DM with the details. Thanks!"}
{"tweet_id":1.4464e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia."}
{"tweet_id":1.44332e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?"}
{"tweet_id":1.44245e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC"}
{"tweet_id":1.44231e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy"}
{"tweet_id":1.43869e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!"}
{"tweet_id":1.4378e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir   Are flights going into Dallas this morning?   Thanks"}
{"tweet_id":1.43518e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet"}
{"tweet_id":1.4331e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1"}
{"tweet_id":1.43272e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw"}
{"tweet_id":1.43261e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons"}
{"tweet_id":1.43068e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir yes I was everything worked out great"}
{"tweet_id":1.42961e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir show me some love and a companion flight~please and thank you!"}
{"tweet_id":1.42877e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail"}
{"tweet_id":1.42592e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir loved it!"}
{"tweet_id":1.4257e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson"}
{"tweet_id":1.42554e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I am in, let's do this!"}
{"tweet_id":1.42526e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)"}
{"tweet_id":1.42507e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you're my early frontrunner for best airline! #oscars2016"}
{"tweet_id":1.42455e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair,  kudos to your rep \"\"Patricia\"\" at gate B11 this Sunday morning at #Chicago #Midway #MDW,… http://t.co/MmCWkqp2gy"}
{"tweet_id":1.42452e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx"}
{"tweet_id":1.42422e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?"}
{"tweet_id":1.42401e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night."}
{"tweet_id":1.42279e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking"}
{"tweet_id":1.42191e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now."}
{"tweet_id":1.42174e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪"}
{"tweet_id":1.42164e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass."}
{"tweet_id":1.42162e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business."}
{"tweet_id":1.42148e-270,"airline_sentiment":"positive","airline":"Southwest","text":".@SouthwestAir Thx for the follow up. Just sent DM"}
{"tweet_id":1.42139e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted"}
{"tweet_id":1.42084e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir TY for your consideration!"}
{"tweet_id":1.42044e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me."}
{"tweet_id":1.42026e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over."}
{"tweet_id":1.41987e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir It was never really \"\"lost\"\" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!"}
{"tweet_id":1.4195e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight"}
{"tweet_id":1.41947e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest"}
{"tweet_id":1.41934e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040"}
{"tweet_id":1.41918e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time."}
{"tweet_id":1.41896e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks! Very excited to see it :D"}
{"tweet_id":1.41891e-270,"airline_sentiment":"negative","airline":"Southwest","text":".@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service"}
{"tweet_id":1.41881e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕"}
{"tweet_id":1.41875e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow"}
{"tweet_id":1.4186e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice"}
{"tweet_id":1.4183e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?"}
{"tweet_id":1.41829e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?"}
{"tweet_id":1.41824e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir may I have my Companion pass please."}
{"tweet_id":1.41813e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done"}
{"tweet_id":1.41805e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thank you : 8UXZJ2\nPaid for early bird and sat in back"}
{"tweet_id":1.418e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir All good... beers and #oscars2015 ar #DIA"}
{"tweet_id":1.41796e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir yes, please #companionpass"}
{"tweet_id":1.41763e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night."}
{"tweet_id":1.41735e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir luv my companion pass!"}
{"tweet_id":1.41707e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful."}
{"tweet_id":1.41688e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it's ok I was supposed to be in California 5hrs ago"}
{"tweet_id":1.41681e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?"}
{"tweet_id":1.41668e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail."}
{"tweet_id":1.4166e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy"}
{"tweet_id":1.41629e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country."}
{"tweet_id":1.41626e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you!!"}
{"tweet_id":1.41617e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me."}
{"tweet_id":1.41607e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home."}
{"tweet_id":1.41599e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how do I get a companion pass"}
{"tweet_id":1.41592e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir especially if it's your mom! #IChangedYourDiaper"}
{"tweet_id":1.41577e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment"}
{"tweet_id":1.41559e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?"}
{"tweet_id":1.41554e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??"}
{"tweet_id":1.41544e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust."}
{"tweet_id":1.41538e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM."}
{"tweet_id":1.41531e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣"}
{"tweet_id":1.4152e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?"}
{"tweet_id":1.41513e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why does the customer service have rather inconsistent information"}
{"tweet_id":1.41512e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB."}
{"tweet_id":1.41512e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines."}
{"tweet_id":1.41504e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!"}
{"tweet_id":1.41502e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan."}
{"tweet_id":1.41491e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies."}
{"tweet_id":1.41484e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!"}
{"tweet_id":1.41482e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again"}
{"tweet_id":1.41463e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q"}
{"tweet_id":1.41458e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no you are not, you just care about mighty dollar."}
{"tweet_id":1.4143e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd"}
{"tweet_id":1.41409e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  how do you get one?"}
{"tweet_id":1.41403e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!"}
{"tweet_id":1.41358e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI"}
{"tweet_id":1.41354e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome"}
{"tweet_id":1.41346e-270,"airline_sentiment":"negative","airline":"Southwest","text":"But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for \"\"weather.\"\"  We flew home on weatherless @united."}
{"tweet_id":1.41342e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out"}
{"tweet_id":1.41328e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir yes please"}
{"tweet_id":1.41327e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!"}
{"tweet_id":1.41326e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir flying by myself is getting old"}
{"tweet_id":1.41296e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN"}
{"tweet_id":1.41276e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!"}
{"tweet_id":1.41267e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"}
{"tweet_id":1.41267e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire"}
{"tweet_id":1.41267e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir yes please.my son lives in NJ."}
{"tweet_id":1.41263e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir companion pass please!"}
{"tweet_id":1.41257e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK"}
{"tweet_id":1.41254e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!"}
{"tweet_id":1.41249e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available"}
{"tweet_id":1.41244e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys"}
{"tweet_id":1.41242e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love."}
{"tweet_id":1.41237e-270,"airline_sentiment":"neutral","airline":"Southwest","text":".@SouthwestAir Well, we all need something to aim for."}
{"tweet_id":1.41232e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir YES please....How do we get that companion pass?"}
{"tweet_id":1.41225e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable."}
{"tweet_id":1.41221e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir gimme"}
{"tweet_id":1.41216e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir flights still going to DAL?"}
{"tweet_id":1.412e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit"}
{"tweet_id":1.412e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is service to Aruba being permanently discontinued in August?"}
{"tweet_id":1.41199e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir yes please!"}
{"tweet_id":1.41198e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg"}
{"tweet_id":1.41196e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I (heart) my CP status. Sure would be nice to have though."}
{"tweet_id":1.41194e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir #RedCarpet Southwest Companion Pass would be great!"}
{"tweet_id":1.41185e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬"}
{"tweet_id":1.41182e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I want one!"}
{"tweet_id":1.4118e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1"}
{"tweet_id":1.41177e-270,"airline_sentiment":"positive","airline":"Southwest","text":"“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”"}
{"tweet_id":1.41177e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir sign me up!"}
{"tweet_id":1.41174e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I would love a +1 #RedCarpet  treatment"}
{"tweet_id":1.41173e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how do I get my companion pass?"}
{"tweet_id":1.41169e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Tell me the secrets to flying high #RedCarpet"}
{"tweet_id":1.41167e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!"}
{"tweet_id":1.41167e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir How about auto check in for CP holders? Come on."}
{"tweet_id":1.41165e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!"}
{"tweet_id":1.41165e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais"}
{"tweet_id":1.41164e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir where is mines?"}
{"tweet_id":1.41162e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!"}
{"tweet_id":1.41161e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir ...and how does one obtain this companion pass?"}
{"tweet_id":1.41156e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Yes, please."}
{"tweet_id":1.41154e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O"}
{"tweet_id":1.41152e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir sign me up!"}
{"tweet_id":1.4115e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir just got mine..now where to go??"}
{"tweet_id":1.41149e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir wifi is the worst $8 investment I have ever made."}
{"tweet_id":1.41119e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?"}
{"tweet_id":1.41031e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason.  All I was told was sorry after 2.5 hrs waiting"}
{"tweet_id":1.41028e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have followed you. Awaiting your DM."}
{"tweet_id":1.40978e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets"}
{"tweet_id":1.40958e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI."}
{"tweet_id":1.40921e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous"}
{"tweet_id":1.40857e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir should get their shit together before they owe my $2,000 for my bag."}
{"tweet_id":1.40834e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it."}
{"tweet_id":1.40809e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time."}
{"tweet_id":1.40798e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!"}
{"tweet_id":1.40795e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!"}
{"tweet_id":1.40788e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir got it.  Next time I will know about paying extra to make the A Line."}
{"tweet_id":1.40766e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??"}
{"tweet_id":1.40737e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo"}
{"tweet_id":1.40692e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group"}
{"tweet_id":1.40687e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)"}
{"tweet_id":1.40687e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks."}
{"tweet_id":1.40686e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax"}
{"tweet_id":1.40684e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday"}
{"tweet_id":1.40683e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8"}
{"tweet_id":1.40681e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍"}
{"tweet_id":1.40602e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help!"}
{"tweet_id":1.40584e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Two delayed flights in a row. Neither one of them explained"}
{"tweet_id":1.40567e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2"}
{"tweet_id":1.4056e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs"}
{"tweet_id":1.40552e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!"}
{"tweet_id":1.40499e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?"}
{"tweet_id":1.40497e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead."}
{"tweet_id":1.40387e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID."}
{"tweet_id":1.40361e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your wifi is angering me with its slowness"}
{"tweet_id":1.4034e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you!"}
{"tweet_id":1.40307e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z"}
{"tweet_id":1.40301e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! 😄"}
{"tweet_id":1.40273e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all..."}
{"tweet_id":1.40216e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?"}
{"tweet_id":1.40182e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir just sent it"}
{"tweet_id":1.40167e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue"}
{"tweet_id":1.40158e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color"}
{"tweet_id":1.40114e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏"}
{"tweet_id":1.40083e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler"}
{"tweet_id":1.40072e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!"}
{"tweet_id":1.40056e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!"}
{"tweet_id":1.40031e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!"}
{"tweet_id":1.40028e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your \"\"complimentary\"\" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!"}
{"tweet_id":1.40016e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir worst air line ever, you have no compassion of the handicapped"}
{"tweet_id":1.40007e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!"}
{"tweet_id":1.39995e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!"}
{"tweet_id":1.39979e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir done"}
{"tweet_id":1.39913e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC"}
{"tweet_id":1.39902e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz"}
{"tweet_id":1.3988e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around."}
{"tweet_id":1.3985e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?"}
{"tweet_id":1.3984e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed"}
{"tweet_id":1.39838e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  Mad love http://t.co/4ojrSDWPkK NYC-"}
{"tweet_id":1.39822e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again"}
{"tweet_id":1.398e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney"}
{"tweet_id":1.39787e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir My Fav!!!!"}
{"tweet_id":1.39723e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir our flight is delayed till tomorrow curse the weather"}
{"tweet_id":1.39723e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁"}
{"tweet_id":1.39721e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking."}
{"tweet_id":1.39685e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials."}
{"tweet_id":1.39678e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB"}
{"tweet_id":1.39583e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch \"\"Buy\"\""}
{"tweet_id":1.39546e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz"}
{"tweet_id":1.39541e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?"}
{"tweet_id":1.39531e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter"}
{"tweet_id":1.39529e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass"}
{"tweet_id":1.39523e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)"}
{"tweet_id":1.39508e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX->DAL"}
{"tweet_id":1.39507e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thanks for the response - flight time has passed - rebooked now"}
{"tweet_id":1.39482e-270,"airline_sentiment":"negative","airline":"Southwest","text":"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!"}
{"tweet_id":1.39474e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you guys rule. I will DM you. <3 Thank you."}
{"tweet_id":1.39463e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir good to be back. See you all again in several weeks."}
{"tweet_id":1.3946e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Boooo!!!!!!   Don't be like the other airlines!!  http://t.co/WHAGPknnLF"}
{"tweet_id":1.39444e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!"}
{"tweet_id":1.39432e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!"}
{"tweet_id":1.39425e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?"}
{"tweet_id":1.3928e-270,"airline_sentiment":"negative","airline":"Southwest","text":".@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :("}
{"tweet_id":1.39261e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?"}
{"tweet_id":1.39249e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir think you have great people working for you."}
{"tweet_id":1.39152e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport"}
{"tweet_id":1.39152e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir here's a first..both pilot and first officer in galley during flight..."}
{"tweet_id":1.39081e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather"}
{"tweet_id":1.39062e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes."}
{"tweet_id":1.39059e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway."}
{"tweet_id":1.39052e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew"}
{"tweet_id":1.39024e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error."}
{"tweet_id":1.38972e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir safety back in Dallas!"}
{"tweet_id":1.38949e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss"}
{"tweet_id":1.38882e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋"}
{"tweet_id":1.38855e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03"}
{"tweet_id":1.38832e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove"}
{"tweet_id":1.38822e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O"}
{"tweet_id":1.38815e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI"}
{"tweet_id":1.38811e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali"}
{"tweet_id":1.38803e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali"}
{"tweet_id":1.38787e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir check the head of the plane, there has been dynamite placed onto it"}
{"tweet_id":1.38764e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying"}
{"tweet_id":1.38751e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal"}
{"tweet_id":1.38741e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes"}
{"tweet_id":1.38712e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI"}
{"tweet_id":1.38695e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?"}
{"tweet_id":1.38677e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?"}
{"tweet_id":1.38624e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?"}
{"tweet_id":1.38609e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. \n#onechildfourbags"}
{"tweet_id":1.38574e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous."}
{"tweet_id":1.38536e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir \n\nJust realized I had the wrong departure date. Thanks for making changes easy!"}
{"tweet_id":1.38515e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?"}
{"tweet_id":1.3846e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You."}
{"tweet_id":1.38385e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir will the Daytona 500 be available on free TV?"}
{"tweet_id":1.38303e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!"}
{"tweet_id":1.3825e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up."}
{"tweet_id":1.38222e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE."}
{"tweet_id":1.38199e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine."}
{"tweet_id":1.38161e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I will say that your customer service has consistently been the very best!!!"}
{"tweet_id":1.38132e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected."}
{"tweet_id":1.3812e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir need to Cancelled Flight a few more can you please check DM"}
{"tweet_id":1.3811e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @AARP @JimCramer 75yo mom says, \"\"Hire more staff to accommodate your audience\"\" You could learn lots from her. She's off to FL"}
{"tweet_id":1.38091e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!"}
{"tweet_id":1.38038e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when are you starting routes to #Hawaii and #Canada?"}
{"tweet_id":1.38023e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!"}
{"tweet_id":1.37995e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund."}
{"tweet_id":1.37981e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep"}
{"tweet_id":1.37946e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @AmericanAir y'all are better then @united"}
{"tweet_id":1.37877e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?"}
{"tweet_id":1.37834e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Make the world a better place: Visit an elderly relative."}
{"tweet_id":1.37831e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir What is the best credit card to use/open to get miles with y'all?"}
{"tweet_id":1.37827e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx"}
{"tweet_id":1.37811e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded"}
{"tweet_id":1.37794e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir plane switch on 636 meant A= back of plane #disappointed"}
{"tweet_id":1.37789e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing"}
{"tweet_id":1.37751e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched.."}
{"tweet_id":1.37725e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you follow for quick DM?"}
{"tweet_id":1.37713e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you help"}
{"tweet_id":1.37709e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info"}
{"tweet_id":1.37697e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: \"\"Rather make a complaint or your flight?\"\""}
{"tweet_id":1.37646e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!"}
{"tweet_id":1.37583e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?"}
{"tweet_id":1.37559e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh  #aviation #business #marketing #consumermarketing"}
{"tweet_id":1.37553e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am"}
{"tweet_id":1.37543e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?"}
{"tweet_id":1.37505e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP"}
{"tweet_id":1.37471e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 2 hours on hold for customer service never us SW again"}
{"tweet_id":1.37463e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!"}
{"tweet_id":1.37435e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir my sister&brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?"}
{"tweet_id":1.37411e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I've DM'd you. Thanks!"}
{"tweet_id":1.37394e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ"}
{"tweet_id":1.3738e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?"}
{"tweet_id":1.37354e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled."}
{"tweet_id":1.37311e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help"}
{"tweet_id":1.37307e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir do you ever reinstate Cancelled Flighted flights?"}
{"tweet_id":1.37287e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you."}
{"tweet_id":1.37283e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent"}
{"tweet_id":1.36668e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?"}
{"tweet_id":1.36633e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt"}
{"tweet_id":1.35721e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏"}
{"tweet_id":1.35507e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks"}
{"tweet_id":1.35407e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons"}
{"tweet_id":1.35213e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv"}
{"tweet_id":1.35077e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir \"\"Will my luggage be on that flight?\"\" \"\"No\"\" \"\"Y not\"\" \"\"bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua"}
{"tweet_id":1.35014e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir \"\"...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.\"\""}
{"tweet_id":1.35009e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!"}
{"tweet_id":1.34987e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?"}
{"tweet_id":1.34981e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline"}
{"tweet_id":1.34968e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?"}
{"tweet_id":1.34902e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold for 1.5 hrs. What's up?"}
{"tweet_id":1.34839e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!"}
{"tweet_id":1.34829e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we are having a real issue trying to get thru to you.  On hold for 2 hours & got disconnected!  Please help!"}
{"tweet_id":1.348e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL"}
{"tweet_id":1.3477e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir better travel photos:\nMy Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M:\nhttp://t.co/xeDeckGMW5 http://t.co/frGhglMkqF"}
{"tweet_id":1.34732e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help"}
{"tweet_id":1.34725e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination."}
{"tweet_id":1.34701e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!"}
{"tweet_id":1.34681e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks"}
{"tweet_id":1.3468e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW"}
{"tweet_id":1.34677e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir #fail  southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious"}
{"tweet_id":1.34676e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Southwest Airline is THE way to go!"}
{"tweet_id":1.34671e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!"}
{"tweet_id":1.34649e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx"}
{"tweet_id":1.34648e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot."}
{"tweet_id":1.34626e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again."}
{"tweet_id":1.34621e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2."}
{"tweet_id":1.3461e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you."}
{"tweet_id":1.34607e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated"}
{"tweet_id":1.34532e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for getting me home from Denver tonight despite the snow!"}
{"tweet_id":1.34514e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?"}
{"tweet_id":1.34471e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying..."}
{"tweet_id":1.34455e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir are you hiring for flight attendants right now"}
{"tweet_id":1.34447e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir never lets me down!!!"}
{"tweet_id":1.34441e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup"}
{"tweet_id":1.34438e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!"}
{"tweet_id":1.34438e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟"}
{"tweet_id":1.34424e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!"}
{"tweet_id":1.34411e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight?  Called 1800IFlySWA, long long waits..."}
{"tweet_id":1.34373e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help"}
{"tweet_id":1.34364e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️"}
{"tweet_id":1.34349e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for \"\"A\"\" boarding. Refused to honor it with rescheduled flight"}
{"tweet_id":1.34344e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again."}
{"tweet_id":1.34343e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???"}
{"tweet_id":1.34326e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!"}
{"tweet_id":1.34295e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund"}
{"tweet_id":1.34263e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away."}
{"tweet_id":1.34236e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir On hold with airline 45 min and counting. Service is terrible!"}
{"tweet_id":1.34225e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?"}
{"tweet_id":1.34223e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous"}
{"tweet_id":1.34209e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p"}
{"tweet_id":1.34196e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done"}
{"tweet_id":1.34176e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?"}
{"tweet_id":1.34175e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your phone lines suck. I have a dilemma."}
{"tweet_id":1.34155e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me."}
{"tweet_id":1.34153e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work."}
{"tweet_id":1.34136e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it"}
{"tweet_id":1.3413e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me."}
{"tweet_id":1.34129e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways"}
{"tweet_id":1.34123e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!"}
{"tweet_id":1.34087e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him"}
{"tweet_id":1.34057e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?"}
{"tweet_id":1.33967e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you have no baggage tracking system?"}
{"tweet_id":1.33953e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF"}
{"tweet_id":1.33943e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved."}
{"tweet_id":1.3391e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!"}
{"tweet_id":1.33886e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme"}
{"tweet_id":1.33847e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I am just wondering when are you going to open up fares for November?"}
{"tweet_id":1.33845e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat."}
{"tweet_id":1.33827e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir crazy how every airline flew out to the northeast tonight except you"}
{"tweet_id":1.33821e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all.  #epitimeoffail"}
{"tweet_id":1.33794e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise"}
{"tweet_id":1.33789e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!"}
{"tweet_id":1.33753e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious"}
{"tweet_id":1.33737e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?"}
{"tweet_id":1.33736e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sending now via dm"}
{"tweet_id":1.33715e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight."}
{"tweet_id":1.33714e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?"}
{"tweet_id":1.33699e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?"}
{"tweet_id":1.33692e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir How many trees have to die before you stop trying to sell us a credit  card? #OptOut http://t.co/CXrZhcdTVz"}
{"tweet_id":1.33689e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir bags fly free..just not to where you're going."}
{"tweet_id":1.33676e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!"}
{"tweet_id":1.33667e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Disappointed in the FAA \"\"regulation\"\" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited"}
{"tweet_id":1.33653e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA"}
{"tweet_id":1.33634e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Am I flying on Spirit air?"}
{"tweet_id":1.33627e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable."}
{"tweet_id":1.33585e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh."}
{"tweet_id":1.33559e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on"}
{"tweet_id":1.3355e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO->CMH"}
{"tweet_id":1.33543e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?"}
{"tweet_id":1.33506e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help."}
{"tweet_id":1.33483e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you are the worst airline. Congrats!!"}
{"tweet_id":1.33477e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon"}
{"tweet_id":1.33474e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!"}
{"tweet_id":1.3338e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir now our pilots timed out...#getmeoutofhere"}
{"tweet_id":1.33378e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ"}
{"tweet_id":1.33312e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10"}
{"tweet_id":1.33311e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP"}
{"tweet_id":1.33298e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!"}
{"tweet_id":1.33285e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#"}
{"tweet_id":1.33281e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow."}
{"tweet_id":1.33269e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!"}
{"tweet_id":1.33207e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱"}
{"tweet_id":1.33201e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yep after two hours and thirty minutes"}
{"tweet_id":1.33196e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun"}
{"tweet_id":1.33172e-270,"airline_sentiment":"negative","airline":"Southwest","text":".@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞"}
{"tweet_id":1.33138e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high"}
{"tweet_id":1.33136e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually."}
{"tweet_id":1.33087e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer"}
{"tweet_id":1.33078e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam"}
{"tweet_id":1.33077e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation."}
{"tweet_id":1.33018e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM"}
{"tweet_id":1.32981e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment."}
{"tweet_id":1.32975e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome."}
{"tweet_id":1.32961e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail"}
{"tweet_id":1.32959e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir three cheers to your Denver staff. Don't know if we \nwill get out but they're keeping us smiling. http://t.co/RX8z53M7yy"}
{"tweet_id":1.32944e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call"}
{"tweet_id":1.32928e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love"}
{"tweet_id":1.32914e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir breaking my heart at BWI 9 hrs @business"}
{"tweet_id":1.32896e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me."}
{"tweet_id":1.32896e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?"}
{"tweet_id":1.32889e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?"}
{"tweet_id":1.32888e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :("}
{"tweet_id":1.32885e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter"}
{"tweet_id":1.32849e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir well I'm not sure what there is you can do.  The bad experience had already been had"}
{"tweet_id":1.32812e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. \n2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas"}
{"tweet_id":1.3278e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home"}
{"tweet_id":1.32758e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame"}
{"tweet_id":1.32738e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire"}
{"tweet_id":1.32698e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please."}
{"tweet_id":1.32694e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights"}
{"tweet_id":1.32674e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir i hope i can be apart of the team with this job opening!"}
{"tweet_id":1.3266e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yes. Hung up and called a different number."}
{"tweet_id":1.32651e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight 2646.  Four hours in the plane on the ground at BWI."}
{"tweet_id":1.3265e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro"}
{"tweet_id":1.3263e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx"}
{"tweet_id":1.32629e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa."}
{"tweet_id":1.32617e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir i like to see if i can change flight plz help thx"}
{"tweet_id":1.32613e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min."}
{"tweet_id":1.32604e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??"}
{"tweet_id":1.326e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why are you literally the worst?"}
{"tweet_id":1.32599e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why can't i reschedule my flight online?"}
{"tweet_id":1.32597e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it"}
{"tweet_id":1.32595e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir please please please answer the phone. . ."}
{"tweet_id":1.32593e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying"}
{"tweet_id":1.32591e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair"}
{"tweet_id":1.32587e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎"}
{"tweet_id":1.32573e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown"}
{"tweet_id":1.32565e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229"}
{"tweet_id":1.32563e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?"}
{"tweet_id":1.32557e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!"}
{"tweet_id":1.32525e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes"}
{"tweet_id":1.3252e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation."}
{"tweet_id":1.32512e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint"}
{"tweet_id":1.32508e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?"}
{"tweet_id":1.32488e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!"}
{"tweet_id":1.32481e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles."}
{"tweet_id":1.3245e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir officially on hold for 2 hours!"}
{"tweet_id":1.32434e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not letting me DM. # is FSZ4YO"}
{"tweet_id":1.32416e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with"}
{"tweet_id":1.32415e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we were rebooked on the 5:05 out of MDW.  Some drink coupons could help!"}
{"tweet_id":1.32401e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF"}
{"tweet_id":1.32399e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I know where that is! Alas I live far, far away now. #Books"}
{"tweet_id":1.32374e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW."}
{"tweet_id":1.3237e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir could you add me to that list? Been on hold for an hour 15"}
{"tweet_id":1.32356e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????"}
{"tweet_id":1.32349e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir has the absolute worst customer service when trying to reach them by phone."}
{"tweet_id":1.32341e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?"}
{"tweet_id":1.32294e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep"}
{"tweet_id":1.32275e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?"}
{"tweet_id":1.32255e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?"}
{"tweet_id":1.32247e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages"}
{"tweet_id":1.32246e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me"}
{"tweet_id":1.32244e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.."}
{"tweet_id":1.32243e-270,"airline_sentiment":"negative","airline":"Southwest","text":".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive"}
{"tweet_id":1.32243e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife"}
{"tweet_id":1.32183e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond"}
{"tweet_id":1.32145e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it"}
{"tweet_id":1.32139e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!"}
{"tweet_id":1.32114e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons"}
{"tweet_id":1.32097e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!"}
{"tweet_id":1.32085e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA."}
{"tweet_id":1.3208e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @CallMeStanley7 And bring back the \"\"Agent will call you back...\"\" feature. Why was that ever discontinued???"}
{"tweet_id":1.32067e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW"}
{"tweet_id":1.3206e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!"}
{"tweet_id":1.32048e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?"}
{"tweet_id":1.32035e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP"}
{"tweet_id":1.32034e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info."}
{"tweet_id":1.32034e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!"}
{"tweet_id":1.32004e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours"}
{"tweet_id":1.3199e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Sent your way, thanks for the help."}
{"tweet_id":1.31966e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?"}
{"tweet_id":1.31957e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir the wait for the bags is longer than the actual flight."}
{"tweet_id":1.31953e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Sure was,  with @Delta  looks like I'll make my birthday celebration after all."}
{"tweet_id":1.31951e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir   Where the heck are the bags for Chicago 408. It has been an hour"}
{"tweet_id":1.31937e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http://t.co/2IR7ynMBdU"}
{"tweet_id":1.31915e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?\nI will call to confirm Monday for refund"}
{"tweet_id":1.31908e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no. Told to call cust service on monday"}
{"tweet_id":1.31898e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned."}
{"tweet_id":1.31896e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?"}
{"tweet_id":1.31895e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help."}
{"tweet_id":1.31883e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!"}
{"tweet_id":1.31882e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!"}
{"tweet_id":1.3188e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir microsecond too Late Flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢"}
{"tweet_id":1.31876e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help."}
{"tweet_id":1.31873e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir could u put one here in Baltimore? http://t.co/vLCI2KV1IP"}
{"tweet_id":1.31866e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir very confusing to receive \"\"your trip is around the corner!\"\" email when I already Cancelled Flightled the flight"}
{"tweet_id":1.31848e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!"}
{"tweet_id":1.31846e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir have five people shown up yet"}
{"tweet_id":1.31839e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer"}
{"tweet_id":1.31824e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir fortunately didn't have to. The flight took off on time."}
{"tweet_id":1.31805e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?"}
{"tweet_id":1.31795e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir no thanks"}
{"tweet_id":1.31794e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr"}
{"tweet_id":1.31792e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir That's an awesome library."}
{"tweet_id":1.31768e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service."}
{"tweet_id":1.31755e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir horrible flight!"}
{"tweet_id":1.31747e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb"}
{"tweet_id":1.31741e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek"}
{"tweet_id":1.31704e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt."}
{"tweet_id":1.31694e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?"}
{"tweet_id":1.31681e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs."}
{"tweet_id":1.31664e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?"}
{"tweet_id":1.31662e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info."}
{"tweet_id":1.31608e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?"}
{"tweet_id":1.31605e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot."}
{"tweet_id":1.31595e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now"}
{"tweet_id":1.31589e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!"}
{"tweet_id":1.31567e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help"}
{"tweet_id":1.31565e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir flying back to Denver tomorrow. Should I rebook?"}
{"tweet_id":1.31565e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?"}
{"tweet_id":1.31542e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you follow me so I can send the DM?"}
{"tweet_id":1.31536e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?"}
{"tweet_id":1.31536e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir follow for a DM please. Need to confirm a Cancelled Flighted reservation"}
{"tweet_id":1.31525e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department."}
{"tweet_id":1.31521e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour"}
{"tweet_id":1.31519e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs"}
{"tweet_id":1.31519e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5"}
{"tweet_id":1.31515e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir hire more customer service agents. And hour and a half is too long to hold"}
{"tweet_id":1.31512e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir DM sent. Thanks for the help!"}
{"tweet_id":1.31498e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed"}
{"tweet_id":1.31494e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!"}
{"tweet_id":1.31487e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!"}
{"tweet_id":1.31482e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir What do you call that??!!"}
{"tweet_id":1.3148e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off"}
{"tweet_id":1.31476e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish."}
{"tweet_id":1.31475e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry"}
{"tweet_id":1.31474e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you follow and we'll proceed?"}
{"tweet_id":1.31458e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it"}
{"tweet_id":1.31449e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there"}
{"tweet_id":1.31445e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?"}
{"tweet_id":1.3144e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago."}
{"tweet_id":1.31431e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!"}
{"tweet_id":1.31424e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?"}
{"tweet_id":1.31419e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL"}
{"tweet_id":1.31394e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..."}
{"tweet_id":1.31392e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is really gonna hear my mouth about this bag situation."}
{"tweet_id":1.31377e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional."}
{"tweet_id":1.31366e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks."}
{"tweet_id":1.31302e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢"}
{"tweet_id":1.3129e-270,"airline_sentiment":"negative","airline":"Southwest","text":".@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable."}
{"tweet_id":1.3125e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA"}
{"tweet_id":1.31232e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday"}
{"tweet_id":1.3118e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv"}
{"tweet_id":1.31125e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir k thanks :)"}
{"tweet_id":1.31102e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?"}
{"tweet_id":1.3106e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons"}
{"tweet_id":1.31056e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir it's never too Late Flight to do the right thing"}
{"tweet_id":1.31045e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do."}
{"tweet_id":1.31029e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver."}
{"tweet_id":1.31027e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I DM'd you"}
{"tweet_id":1.30999e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5"}
{"tweet_id":1.30991e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline"}
{"tweet_id":1.30966e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?"}
{"tweet_id":1.30952e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP."}
{"tweet_id":1.30944e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir greetings"}
{"tweet_id":1.30937e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU"}
{"tweet_id":1.30937e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!"}
{"tweet_id":1.30924e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez"}
{"tweet_id":1.30923e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service."}
{"tweet_id":1.30918e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice"}
{"tweet_id":1.30862e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour."}
{"tweet_id":1.30842e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A"}
{"tweet_id":1.30832e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone."}
{"tweet_id":1.3083e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today"}
{"tweet_id":1.30814e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands"}
{"tweet_id":1.30781e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a"}
{"tweet_id":1.30774e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm stuck in Fort Lauderdale."}
{"tweet_id":1.3077e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?"}
{"tweet_id":1.3075e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!"}
{"tweet_id":1.30737e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @SouthwestOliver that's a great FA right there."}
{"tweet_id":1.30728e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir DM sent.  Thank you."}
{"tweet_id":1.30724e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement"}
{"tweet_id":1.30709e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood"}
{"tweet_id":1.30685e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?"}
{"tweet_id":1.30683e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold"}
{"tweet_id":1.30676e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair @cspkcats let us know if we can help"}
{"tweet_id":1.30674e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :("}
{"tweet_id":1.30647e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!"}
{"tweet_id":1.30624e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY"}
{"tweet_id":1.30622e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir finally through thx"}
{"tweet_id":1.30619e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight."}
{"tweet_id":1.30615e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated"}
{"tweet_id":1.30613e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?"}
{"tweet_id":1.30613e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Can't DM you because you don't follow me."}
{"tweet_id":1.30608e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?"}
{"tweet_id":1.30591e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!"}
{"tweet_id":1.30583e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight"}
{"tweet_id":1.30557e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?"}
{"tweet_id":1.30553e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning."}
{"tweet_id":1.30539e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir customer svc worse than the #WinterWeather !  Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx"}
{"tweet_id":1.30525e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv"}
{"tweet_id":1.30502e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird"}
{"tweet_id":1.30486e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches"}
{"tweet_id":1.30475e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?"}
{"tweet_id":1.30469e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany"}
{"tweet_id":1.30467e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago."}
{"tweet_id":1.30417e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV"}
{"tweet_id":1.30414e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?"}
{"tweet_id":1.30405e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw."}
{"tweet_id":1.30393e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir on hold for over an hour twice?  Terrible."}
{"tweet_id":1.30382e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?"}
{"tweet_id":1.30375e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir crazy hold times today. Over an hour now. Help?"}
{"tweet_id":1.30364e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir  #BNA"}
{"tweet_id":1.30361e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice"}
{"tweet_id":1.3036e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow."}
{"tweet_id":1.30342e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA"}
{"tweet_id":1.30321e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?"}
{"tweet_id":1.30321e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR"}
{"tweet_id":1.30303e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Show Jacksonville some 💝too!  We want #3ticketsforJax!"}
{"tweet_id":1.30294e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201"}
{"tweet_id":1.30282e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals"}
{"tweet_id":1.30264e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏"}
{"tweet_id":1.30256e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!"}
{"tweet_id":1.30222e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty"}
{"tweet_id":1.30212e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I've been on hold for 2 hours!  When will you answer??"}
{"tweet_id":1.30169e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?"}
{"tweet_id":1.30168e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today."}
{"tweet_id":1.30168e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones."}
{"tweet_id":1.30153e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can I book a flight on my own and get reimbursed by you?"}
{"tweet_id":1.30152e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?"}
{"tweet_id":1.30151e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed."}
{"tweet_id":1.30094e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!"}
{"tweet_id":1.30054e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL"}
{"tweet_id":1.29974e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2"}
{"tweet_id":1.29959e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon."}
{"tweet_id":1.29937e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb"}
{"tweet_id":1.29924e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH"}
{"tweet_id":1.29888e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous"}
{"tweet_id":1.29855e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?"}
{"tweet_id":1.29821e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService"}
{"tweet_id":1.29792e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay."}
{"tweet_id":1.29765e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople"}
{"tweet_id":1.29758e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)"}
{"tweet_id":1.29573e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!"}
{"tweet_id":1.29482e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice"}
{"tweet_id":1.29456e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook"}
{"tweet_id":1.29413e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'"}
{"tweet_id":1.29347e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ"}
{"tweet_id":1.29255e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation."}
{"tweet_id":1.2923e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love"}
{"tweet_id":1.29165e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there."}
{"tweet_id":1.29022e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir rocks - @AmericanAir horror"}
{"tweet_id":1.28951e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now..."}
{"tweet_id":1.28938e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT"}
{"tweet_id":1.28916e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw"}
{"tweet_id":1.28789e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2"}
{"tweet_id":1.28746e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I need your help but no one will pick up the phone."}
{"tweet_id":1.28724e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting..."}
{"tweet_id":1.28643e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG"}
{"tweet_id":1.286e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir were you handing out tickets while I was sleep ?"}
{"tweet_id":1.27792e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book?  Fly to DCA at 8:10"}
{"tweet_id":1.27783e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks"}
{"tweet_id":1.2768e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?"}
{"tweet_id":1.27606e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?"}
{"tweet_id":1.27604e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling"}
{"tweet_id":1.27569e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Do you have childrens rates for flights?"}
{"tweet_id":1.27545e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱"}
{"tweet_id":1.27504e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I lost my luggage. My birthday wish is to find my luggage."}
{"tweet_id":1.27501e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh"}
{"tweet_id":1.275e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc"}
{"tweet_id":1.27318e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Hey there, can you follow us so we can DM you a question :) 😁"}
{"tweet_id":1.27216e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!"}
{"tweet_id":1.27188e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415"}
{"tweet_id":1.27184e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair Grand total from landing to getting bag: one hour. That's very sad."}
{"tweet_id":1.27128e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing."}
{"tweet_id":1.27128e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue."}
{"tweet_id":1.27115e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool."}
{"tweet_id":1.27109e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!"}
{"tweet_id":1.26981e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi"}
{"tweet_id":1.26899e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO"}
{"tweet_id":1.26879e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?"}
{"tweet_id":1.26827e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad"}
{"tweet_id":1.26754e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!"}
{"tweet_id":1.2667e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!"}
{"tweet_id":1.26646e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city."}
{"tweet_id":1.26639e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for \"\"flying the friendly skies\"\""}
{"tweet_id":1.26622e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir it was 3472"}
{"tweet_id":1.26606e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight to San Diego is delayed per usual.. take me home!"}
{"tweet_id":1.26597e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account."}
{"tweet_id":1.26589e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine \ngreat news."}
{"tweet_id":1.26554e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!"}
{"tweet_id":1.26543e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?"}
{"tweet_id":1.26516e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?"}
{"tweet_id":1.26503e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv"}
{"tweet_id":1.26495e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about."}
{"tweet_id":1.26462e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service."}
{"tweet_id":1.26414e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to \"\"ice in Indy\"\". Sitting here in Indy, it is bone dry. Tomorrow 4-6\"\" of snow."}
{"tweet_id":1.26402e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH"}
{"tweet_id":1.264e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6"}
{"tweet_id":1.26356e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out"}
{"tweet_id":1.26275e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?"}
{"tweet_id":1.26262e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert."}
{"tweet_id":1.2625e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍"}
{"tweet_id":1.26247e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt"}
{"tweet_id":1.26231e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?"}
{"tweet_id":1.26201e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers."}
{"tweet_id":1.26196e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks"}
{"tweet_id":1.26159e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir first time flying with you. You've definitely won me over!"}
{"tweet_id":1.26157e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy"}
{"tweet_id":1.26125e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  < my child was inspired.  Thank you."}
{"tweet_id":1.26124e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well."}
{"tweet_id":1.26115e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!"}
{"tweet_id":1.26115e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir great flight got us back on time!  Thanks"}
{"tweet_id":1.26089e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!"}
{"tweet_id":1.26078e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @SwagglikeBean take me here"}
{"tweet_id":1.26076e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons"}
{"tweet_id":1.26068e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA"}
{"tweet_id":1.26045e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer"}
{"tweet_id":1.26042e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir no her lunch was over by the time she got her call answered"}
{"tweet_id":1.26035e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!"}
{"tweet_id":1.26023e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour"}
{"tweet_id":1.26023e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha."}
{"tweet_id":1.26019e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it says I can't because my flight is in progress."}
{"tweet_id":1.26001e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6"}
{"tweet_id":1.25999e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701."}
{"tweet_id":1.25991e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?"}
{"tweet_id":1.2599e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 14 hours????  Sorry don't get it. Oh well. Screw the weekend in Az right?  Eat the hotel, no problem."}
{"tweet_id":1.25967e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz."}
{"tweet_id":1.25958e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I am absolutely sick of 300s and no wifi!"}
{"tweet_id":1.2595e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!"}
{"tweet_id":1.25942e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Ahah😃💕🎵 That is why\nI love SW✈❗(^^)❤"}
{"tweet_id":1.25927e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go."}
{"tweet_id":1.25903e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service"}
{"tweet_id":1.25841e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it."}
{"tweet_id":1.25823e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight"}
{"tweet_id":1.25772e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @dultch97 kid just wants fucking money #scumbag"}
{"tweet_id":1.25716e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING"}
{"tweet_id":1.25668e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir just do it that easy"}
{"tweet_id":1.25667e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I'll have to drop by next time I visit!"}
{"tweet_id":1.25667e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome"}
{"tweet_id":1.25665e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants"}
{"tweet_id":1.25665e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage"}
{"tweet_id":1.25661e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir $192 rndtrp 4/30-5/5 \"\"@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight\"\""}
{"tweet_id":1.2564e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)"}
{"tweet_id":1.25634e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @dultch97 that's horse radish 😤🐴"}
{"tweet_id":1.25609e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now 😢"}
{"tweet_id":1.25603e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you!"}
{"tweet_id":1.25602e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts"}
{"tweet_id":1.25594e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir    How's life @ the NOC?"}
{"tweet_id":1.25587e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate"}
{"tweet_id":1.25582e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!"}
{"tweet_id":1.25579e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2/15 and 5/17 and get a companion pass for the year #travel"}
{"tweet_id":1.25577e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️"}
{"tweet_id":1.25568e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN"}
{"tweet_id":1.25542e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it"}
{"tweet_id":1.25445e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir OMG OMG OMG !!! I JUST DID!!"}
{"tweet_id":1.25426e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with"}
{"tweet_id":1.25372e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!"}
{"tweet_id":1.25368e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother."}
{"tweet_id":1.2535e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir do you have special fares for students to visit prospective schools?  It's expensive to visit graduate programs."}
{"tweet_id":1.25328e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( ͡° ͜ʖ ͡°) God bless"}
{"tweet_id":1.25328e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???"}
{"tweet_id":1.25323e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi."}
{"tweet_id":1.25322e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!"}
{"tweet_id":1.25317e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°)"}
{"tweet_id":1.25291e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I am committed okay please hook me up for #DestinationDragons"}
{"tweet_id":1.2528e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral"}
{"tweet_id":1.25275e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson."}
{"tweet_id":1.25266e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons"}
{"tweet_id":1.25227e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!"}
{"tweet_id":1.25183e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir got it taken care of! thank you <3"}
{"tweet_id":1.25177e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho"}
{"tweet_id":1.25171e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair has posted flight schedule covering the date range of @_defcon_ 23"}
{"tweet_id":1.25166e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!"}
{"tweet_id":1.25152e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!"}
{"tweet_id":1.25129e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting....."}
{"tweet_id":1.25053e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way"}
{"tweet_id":1.25043e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware"}
{"tweet_id":1.25031e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate"}
{"tweet_id":1.25003e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW"}
{"tweet_id":1.2494e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir LACMA on Fairfax."}
{"tweet_id":1.24932e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out"}
{"tweet_id":1.2493e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers."}
{"tweet_id":1.2493e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme"}
{"tweet_id":1.24923e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi"}
{"tweet_id":1.2492e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home"}
{"tweet_id":1.24909e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?"}
{"tweet_id":1.24905e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when will you have flight from DAL to PVD?"}
{"tweet_id":1.24904e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded."}
{"tweet_id":1.24896e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17"}
{"tweet_id":1.24893e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons"}
{"tweet_id":1.24885e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! 😍 #DestinationDragons"}
{"tweet_id":1.24874e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3"}
{"tweet_id":1.24854e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any chance they will change this to include Northeast airports?  JetBlue has."}
{"tweet_id":1.24825e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons"}
{"tweet_id":1.24813e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up"}
{"tweet_id":1.24813e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh"}
{"tweet_id":1.24806e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir rules."}
{"tweet_id":1.24803e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons"}
{"tweet_id":1.248e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I saw ppl were winning tickets still, how do we win some?"}
{"tweet_id":1.24747e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir okaaaaay UGH IM 8 MIN AWAY"}
{"tweet_id":1.24737e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir go @franks105 go!"}
{"tweet_id":1.24727e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir please please please http://t.co/xiJiFYmvqP"}
{"tweet_id":1.24721e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Yes, but I like need my luggage before tomorrow morning"}
{"tweet_id":1.24721e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir 5 min away!"}
{"tweet_id":1.2472e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa"}
{"tweet_id":1.24711e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir   Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH"}
{"tweet_id":1.24705e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0"}
{"tweet_id":1.24705e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3"}
{"tweet_id":1.24702e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  is there a route to flight from Mexico City to Chicago midway using your services?"}
{"tweet_id":1.24694e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general."}
{"tweet_id":1.24687e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how many are left?!"}
{"tweet_id":1.24671e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways"}
{"tweet_id":1.2467e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J"}
{"tweet_id":1.24667e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thanks for losing my luggage"}
{"tweet_id":1.24648e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one"}
{"tweet_id":1.2463e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm on the 110 lol has anyone arrived yet??"}
{"tweet_id":1.24624e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?"}
{"tweet_id":1.24623e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how many left?! I'm 15 min wway"}
{"tweet_id":1.24622e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed"}
{"tweet_id":1.24601e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I cannot DM you as you do not follow me."}
{"tweet_id":1.24601e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa"}
{"tweet_id":1.24586e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights."}
{"tweet_id":1.24586e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm 30 mins out WAIT FOR ME😭😭😭"}
{"tweet_id":1.24584e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!"}
{"tweet_id":1.24555e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty"}
{"tweet_id":1.24538e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb"}
{"tweet_id":1.2453e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!"}
{"tweet_id":1.24504e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir IM NOT THO 😭😭💔💔💔💔💔💔💔"}
{"tweet_id":1.24487e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?"}
{"tweet_id":1.24475e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎"}
{"tweet_id":1.24472e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST."}
{"tweet_id":1.24414e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons"}
{"tweet_id":1.24403e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S"}
{"tweet_id":1.24384e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE"}
{"tweet_id":1.24329e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks"}
{"tweet_id":1.2427e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it."}
{"tweet_id":1.24253e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems."}
{"tweet_id":1.24234e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?"}
{"tweet_id":1.24219e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  when is the next flight with free cocktails ?"}
{"tweet_id":1.24194e-270,"airline_sentiment":"negative","airline":"Southwest","text":"Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”"}
{"tweet_id":1.24164e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted?"}
{"tweet_id":1.24163e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yes but not with out an attitude and nasty comment"}
{"tweet_id":1.24138e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange"}
{"tweet_id":1.24136e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?"}
{"tweet_id":1.24135e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 4 hour delay in ATL due to \"\"air traffic control\"\"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney"}
{"tweet_id":1.24134e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx"}
{"tweet_id":1.24104e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on..."}
{"tweet_id":1.24103e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair How can I refer a friend for the Southwest Credit card for points?"}
{"tweet_id":1.24068e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have the DM from @SouthwestVerity if needed"}
{"tweet_id":1.24064e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?"}
{"tweet_id":1.24063e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  I am following you now."}
{"tweet_id":1.24037e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com"}
{"tweet_id":1.24037e-270,"airline_sentiment":"positive","airline":"Southwest","text":"Thank you for your help, Shannon! Great customer service, @SouthwestAir."}
{"tweet_id":1.24002e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)"}
{"tweet_id":1.24002e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously"}
{"tweet_id":1.23991e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa"}
{"tweet_id":1.23985e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign"}
{"tweet_id":1.23971e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta"}
{"tweet_id":1.23966e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how oh how do we get tickets! ?!"}
{"tweet_id":1.2395e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http://t.co/XxSaomBdGS"}
{"tweet_id":1.23908e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you! DMing now."}
{"tweet_id":1.23904e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome"}
{"tweet_id":1.23891e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?"}
{"tweet_id":1.23886e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?"}
{"tweet_id":1.23873e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140"}
{"tweet_id":1.23853e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off."}
{"tweet_id":1.23843e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air."}
{"tweet_id":1.23813e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5"}
{"tweet_id":1.23813e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ"}
{"tweet_id":1.23786e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown"}
{"tweet_id":1.23764e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M"}
{"tweet_id":1.23755e-270,"airline_sentiment":"neutral","airline":"Southwest","text":".@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks."}
{"tweet_id":1.23716e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir will do. Thank you."}
{"tweet_id":1.2371e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at \n@VelourLive here in Utah I would love to go I am available! :)"}
{"tweet_id":1.23707e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?"}
{"tweet_id":1.23661e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience"}
{"tweet_id":1.23648e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u"}
{"tweet_id":1.23646e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again."}
{"tweet_id":1.23632e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human"}
{"tweet_id":1.23595e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!"}
{"tweet_id":1.23576e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  I will dm you now"}
{"tweet_id":1.2357e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!"}
{"tweet_id":1.23567e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing"}
{"tweet_id":1.23564e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is that @MurraySawChuck"}
{"tweet_id":1.23563e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Maybe it is just a machine..."}
{"tweet_id":1.2356e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model."}
{"tweet_id":1.23554e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation"}
{"tweet_id":1.23549e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir y airline I fly with, but haven't seen anything like this yet!"}
{"tweet_id":1.23541e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir that's awesome! Love flying SWA!"}
{"tweet_id":1.23536e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺"}
{"tweet_id":1.23534e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for the info and the quick response!"}
{"tweet_id":1.23528e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir shhhh i don't want something else to steal our deal😉"}
{"tweet_id":1.23494e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice"}
{"tweet_id":1.23482e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?"}
{"tweet_id":1.23477e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Hi there. We’re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx"}
{"tweet_id":1.23425e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Deborah helped me💁"}
{"tweet_id":1.23424e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir give this guy a raise....great start to flight from AZ to MKE.."}
{"tweet_id":1.23389e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - 800 is not int'l friendly"}
{"tweet_id":1.23387e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir ha, ha not a make or break for me either way!"}
{"tweet_id":1.23376e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight"}
{"tweet_id":1.23329e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can you answer the phone so I can change my flight plans. Srsly."}
{"tweet_id":1.23327e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler"}
{"tweet_id":1.23323e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I would."}
{"tweet_id":1.23227e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey"}
{"tweet_id":1.2322e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7"}
{"tweet_id":1.23197e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sent"}
{"tweet_id":1.23187e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?"}
{"tweet_id":1.23164e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir what number can we use to all from outside the US? Thx"}
{"tweet_id":1.23115e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em"}
{"tweet_id":1.23112e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon"}
{"tweet_id":1.23106e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir oh my gosh! Going to dm you now! Thank you!"}
{"tweet_id":1.23097e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG"}
{"tweet_id":1.23092e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05."}
{"tweet_id":1.2303e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out."}
{"tweet_id":1.23011e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I DMed you :)"}
{"tweet_id":1.22989e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir When is the last chance to win #DestinationDragon ???"}
{"tweet_id":1.22989e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus."}
{"tweet_id":1.22987e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529"}
{"tweet_id":1.22984e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @geekstiel Do you know when the last chance is?"}
{"tweet_id":1.22983e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @Vindictive_tK Larry David works for southwest?"}
{"tweet_id":1.22972e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  flying Southwest for the first time to LGA with a layover in Atlanta!"}
{"tweet_id":1.22961e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!"}
{"tweet_id":1.22945e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry"}
{"tweet_id":1.22944e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent"}
{"tweet_id":1.22907e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?"}
{"tweet_id":1.22893e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  getting the run around today with customer service & disconnected customer relations # given twice. Help!!!"}
{"tweet_id":1.22892e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir have been doing that for hours already"}
{"tweet_id":1.22851e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU"}
{"tweet_id":1.22832e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u"}
{"tweet_id":1.22809e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou"}
{"tweet_id":1.22757e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou"}
{"tweet_id":1.22695e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  what is the status on flight#122 STL-AUS?"}
{"tweet_id":1.22683e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir please do. Hate having to fly a different airline. You're my fav."}
{"tweet_id":1.22681e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was"}
{"tweet_id":1.22668e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir sure thing"}
{"tweet_id":1.22641e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why did you book my hotel twice?!?! Ahhhhh"}
{"tweet_id":1.22617e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules"}
{"tweet_id":1.22613e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Jackpot!  #legroom http://t.co/ZO2iceG4lI"}
{"tweet_id":1.2261e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!"}
{"tweet_id":1.22609e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation."}
{"tweet_id":1.22578e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!"}
{"tweet_id":1.22556e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +"}
{"tweet_id":1.22552e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  Longer flights with 300 series no wifi? Will be great when you retire them."}
{"tweet_id":1.2255e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?"}
{"tweet_id":1.2255e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir yes, thank you. Just sent DM."}
{"tweet_id":1.22521e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏"}
{"tweet_id":1.22509e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad."}
{"tweet_id":1.225e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5."}
{"tweet_id":1.22496e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?"}
{"tweet_id":1.2248e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :("}
{"tweet_id":1.22477e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!"}
{"tweet_id":1.22451e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can you please follow so I can DM? Thx!"}
{"tweet_id":1.22398e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sent DM"}
{"tweet_id":1.22385e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir... I love you. Air travel doesn't get easier."}
{"tweet_id":1.22371e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points."}
{"tweet_id":1.22369e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Repeating this is policy is basically repeating \"\"Fuck you\"\" to your customers. I'll be shopping for a new airline ASAP"}
{"tweet_id":1.22369e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you."}
{"tweet_id":1.22365e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag."}
{"tweet_id":1.22359e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???"}
{"tweet_id":1.22286e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard."}
{"tweet_id":1.22285e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas"}
{"tweet_id":1.22271e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal."}
{"tweet_id":1.22186e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir it is working on a different device, though. Any help is appreciated."}
{"tweet_id":1.22181e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected."}
{"tweet_id":1.22181e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?"}
{"tweet_id":1.22168e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you! I can't wait either :)"}
{"tweet_id":1.22164e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway."}
{"tweet_id":1.22151e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!"}
{"tweet_id":1.22141e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI."}
{"tweet_id":1.22116e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!"}
{"tweet_id":1.22098e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir your employees at BWI have been amazing!"}
{"tweet_id":1.22057e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for responding."}
{"tweet_id":1.21995e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!"}
{"tweet_id":1.21961e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?"}
{"tweet_id":1.21937e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?"}
{"tweet_id":1.21723e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled."}
{"tweet_id":1.21349e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue"}
{"tweet_id":1.20789e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime"}
{"tweet_id":1.20292e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir unable to book travel right now on the website or through the app. Help!"}
{"tweet_id":1.20246e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Gracias... appreciate that!"}
{"tweet_id":1.20088e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir was fantastic! That's the best flight service I've ever had."}
{"tweet_id":1.19975e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons"}
{"tweet_id":1.19807e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch."}
{"tweet_id":1.19681e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir so for an extra luggage, it cost $75????"}
{"tweet_id":1.19577e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?"}
{"tweet_id":1.19566e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜"}
{"tweet_id":1.19515e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??"}
{"tweet_id":1.19384e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol"}
{"tweet_id":1.19363e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated"}
{"tweet_id":1.19358e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Why do airlines change ticket prices in the middle of the day\n#annoyed"}
{"tweet_id":1.19314e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir #delayed again! You're killing me Late Flightly!"}
{"tweet_id":1.19253e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS"}
{"tweet_id":1.19214e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons"}
{"tweet_id":1.19208e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons"}
{"tweet_id":1.19185e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I would love to go to the Atlanta show ♥️"}
{"tweet_id":1.19181e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!"}
{"tweet_id":1.19116e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Another delay. Wow"}
{"tweet_id":1.19098e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long."}
{"tweet_id":1.1906e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir this would be an awesome experience #DestinationDragons"}
{"tweet_id":1.19045e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU"}
{"tweet_id":1.19028e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?"}
{"tweet_id":1.19025e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??"}
{"tweet_id":1.19015e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons"}
{"tweet_id":1.18989e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou"}
{"tweet_id":1.18983e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?"}
{"tweet_id":1.18978e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail"}
{"tweet_id":1.18974e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic"}
{"tweet_id":1.18932e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6"}
{"tweet_id":1.18894e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)"}
{"tweet_id":1.18862e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!"}
{"tweet_id":1.18855e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!"}
{"tweet_id":1.1885e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I notice that there are separate buttons for \"\"guitar\"\" and actual \"\"music\"\" in this pic. Some bands should take note of this."}
{"tweet_id":1.1884e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir give me tickets to atlanta! I would do anything!  Anything 😆"}
{"tweet_id":1.18839e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA"}
{"tweet_id":1.18826e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir link doesn't work"}
{"tweet_id":1.18694e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer"}
{"tweet_id":1.18656e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it'd be nice if I could get an answer, even a simple \"\"no\"\" would do; I just want to know. :)"}
{"tweet_id":1.18586e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but..."}
{"tweet_id":1.18549e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL"}
{"tweet_id":1.18543e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM"}
{"tweet_id":1.18521e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir It was the usually excellent SWA flight!"}
{"tweet_id":1.18521e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6"}
{"tweet_id":1.18504e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load"}
{"tweet_id":1.18481e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter"}
{"tweet_id":1.18474e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log."}
{"tweet_id":1.18473e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels"}
{"tweet_id":1.18469e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min...."}
{"tweet_id":1.18461e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice"}
{"tweet_id":1.18448e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight."}
{"tweet_id":1.18429e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!"}
{"tweet_id":1.18401e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for adding straight flights from Columbus to Oakland!"}
{"tweet_id":1.18375e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline"}
{"tweet_id":1.18374e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!"}
{"tweet_id":1.18367e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?"}
{"tweet_id":1.18358e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?"}
{"tweet_id":1.18357e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent."}
{"tweet_id":1.18314e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board."}
{"tweet_id":1.18283e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it."}
{"tweet_id":1.1828e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!"}
{"tweet_id":1.18276e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons"}
{"tweet_id":1.18219e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!"}
{"tweet_id":1.18216e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me."}
{"tweet_id":1.18211e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir and now no wifi??? Come on."}
{"tweet_id":1.18204e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk"}
{"tweet_id":1.18184e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!"}
{"tweet_id":1.18171e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup"}
{"tweet_id":1.18159e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience."}
{"tweet_id":1.18147e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND"}
{"tweet_id":1.18133e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir good to know. Perhaps it was execution then."}
{"tweet_id":1.18132e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job."}
{"tweet_id":1.18128e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook."}
{"tweet_id":1.18114e-270,"airline_sentiment":"positive","airline":"Southwest","text":"“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️"}
{"tweet_id":1.18111e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!"}
{"tweet_id":1.18083e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍"}
{"tweet_id":1.18049e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing."}
{"tweet_id":1.18029e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir DM Sent."}
{"tweet_id":1.18014e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you please DM me? I have a question for you :)"}
{"tweet_id":1.18007e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir done.0"}
{"tweet_id":1.17971e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!"}
{"tweet_id":1.17966e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sent"}
{"tweet_id":1.17956e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice"}
{"tweet_id":1.17954e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco."}
{"tweet_id":1.17952e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️"}
{"tweet_id":1.17915e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir will you please work out a contract with @triflight to offer service there.."}
{"tweet_id":1.17883e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir please reply to my DM ♥️"}
{"tweet_id":1.1788e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?"}
{"tweet_id":1.17877e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir next up: enforcing your boarding procedure."}
{"tweet_id":1.17872e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Roger wilco."}
{"tweet_id":1.17831e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir How do I enter passport information on an existing reservation before check in?"}
{"tweet_id":1.17802e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!"}
{"tweet_id":1.17751e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!"}
{"tweet_id":1.17745e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq"}
{"tweet_id":1.17727e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge"}
{"tweet_id":1.17702e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept"}
{"tweet_id":1.17682e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool."}
{"tweet_id":1.1766e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir has some of the best airfare prices! Gotta LUV them :)"}
{"tweet_id":1.17657e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2"}
{"tweet_id":1.17622e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you, will do"}
{"tweet_id":1.17611e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same."}
{"tweet_id":1.17599e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight # 317"}
{"tweet_id":1.17559e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv"}
{"tweet_id":1.17554e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ♥️🙏"}
{"tweet_id":1.17537e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"“@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though\"\" 4 the record,I didn't leave the 80's, the 80's left me"}
{"tweet_id":1.17526e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir :( Thanks for the opportunity..."}
{"tweet_id":1.17514e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir don't ever tweet me again"}
{"tweet_id":1.17474e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4."}
{"tweet_id":1.17461e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir might be the worst airline ever"}
{"tweet_id":1.17459e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you"}
{"tweet_id":1.17451e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH"}
{"tweet_id":1.17447e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day."}
{"tweet_id":1.17435e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you!"}
{"tweet_id":1.17411e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir yes please"}
{"tweet_id":1.17391e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir ok, gotcha! ✈️😃👍"}
{"tweet_id":1.17384e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included."}
{"tweet_id":1.17337e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks..."}
{"tweet_id":1.17291e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for...."}
{"tweet_id":1.17291e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us."}
{"tweet_id":1.17288e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?"}
{"tweet_id":1.17288e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?"}
{"tweet_id":1.17287e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you! ❤️❤️❤️ you guys!"}
{"tweet_id":1.17238e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my trip is a month away...why do you consider it \"\"around the corner\"\"? Is that a setting I can change?"}
{"tweet_id":1.17198e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir CEO Gary Kelly, \"\"You all are absolutely my heroes!\"\" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ"}
{"tweet_id":1.17173e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair *any site*?   gmail, facebook, etc."}
{"tweet_id":1.17148e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir CEO Gary Kelly, \"\"We are America's most loved and most flown airline!\"\" #SouthwestRally #BWI #bestemployees #swaculture #swapic"}
{"tweet_id":1.17145e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I tried again with your in-flight wifi #fail"}
{"tweet_id":1.17139e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?"}
{"tweet_id":1.1712e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @DreSparkles Thank you! I finally made it to my destination"}
{"tweet_id":1.17072e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!"}
{"tweet_id":1.17042e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ"}
{"tweet_id":1.17039e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh"}
{"tweet_id":1.17022e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when can I start Flight Booking Problems for next years super bowl time? 😩#help"}
{"tweet_id":1.16954e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!"}
{"tweet_id":1.16947e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?"}
{"tweet_id":1.1691e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put \"\"on hold\"\" but actually was hung up on."}
{"tweet_id":1.16909e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir"}
{"tweet_id":1.16872e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir thank you. Please follow and I will send."}
{"tweet_id":1.16859e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks."}
{"tweet_id":1.16858e-270,"airline_sentiment":"positive","airline":"Southwest","text":"Thanks @SouthwestAir ! #heartlanta"}
{"tweet_id":1.16775e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any idea if there will be any \"\"spring sales\"\" soon for travel from Late Flight August to early September? Going from PA to LAX."}
{"tweet_id":1.16754e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the \"\"rock\"\" version)"}
{"tweet_id":1.16724e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline"}
{"tweet_id":1.16696e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin 😂😂"}
{"tweet_id":1.16684e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?"}
{"tweet_id":1.16678e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?"}
{"tweet_id":1.16595e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @saianel You could have just said \"\"We don't know\"\""}
{"tweet_id":1.16561e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!"}
{"tweet_id":1.16555e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can't DM you without you following me..."}
{"tweet_id":1.1655e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"“@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit\"\". What?  The 80's are over?"}
{"tweet_id":1.16543e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th."}
{"tweet_id":1.1654e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?"}
{"tweet_id":1.16535e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :("}
{"tweet_id":1.16535e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Yes I can. But you guys should get your act together."}
{"tweet_id":1.16524e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!"}
{"tweet_id":1.16522e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir wow! Some things are better forgotten!"}
{"tweet_id":1.1652e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you. Great tool"}
{"tweet_id":1.16518e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA"}
{"tweet_id":1.16465e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thanks a lot for sending a \"\"special deal\"\" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners"}
{"tweet_id":1.16462e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program."}
{"tweet_id":1.16457e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped."}
{"tweet_id":1.1645e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Don't worry, you will! :-)"}
{"tweet_id":1.16449e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call"}
{"tweet_id":1.16431e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer."}
{"tweet_id":1.16421e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL"}
{"tweet_id":1.16413e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir do you have any flights from NAS-BWI ton March 23?"}
{"tweet_id":1.1635e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?"}
{"tweet_id":1.16313e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights."}
{"tweet_id":1.16306e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can I get some luv with a fallow?"}
{"tweet_id":1.16294e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past."}
{"tweet_id":1.16286e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons"}
{"tweet_id":1.16275e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around"}
{"tweet_id":1.16274e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons"}
{"tweet_id":1.16263e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease"}
{"tweet_id":1.16237e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another \"\"go-to\"\" airliner"}
{"tweet_id":1.16229e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑"}
{"tweet_id":1.16203e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!"}
{"tweet_id":1.16192e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???"}
{"tweet_id":1.16187e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!"}
{"tweet_id":1.16184e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir following!! My bad."}
{"tweet_id":1.16177e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat."}
{"tweet_id":1.16142e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday"}
{"tweet_id":1.16098e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???"}
{"tweet_id":1.16042e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp://t.co/3fq3XElbOn"}
{"tweet_id":1.1602e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz"}
{"tweet_id":1.16011e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter"}
{"tweet_id":1.16003e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER"}
{"tweet_id":1.15987e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight.."}
{"tweet_id":1.15978e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent."}
{"tweet_id":1.15971e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again.."}
{"tweet_id":1.15955e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455"}
{"tweet_id":1.1595e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation."}
{"tweet_id":1.15945e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times .."}
{"tweet_id":1.15943e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation."}
{"tweet_id":1.15934e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious."}
{"tweet_id":1.15933e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment."}
{"tweet_id":1.15901e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons"}
{"tweet_id":1.15899e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest"}
{"tweet_id":1.15896e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline"}
{"tweet_id":1.15886e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks."}
{"tweet_id":1.15865e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir"}
{"tweet_id":1.1586e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir yes can do"}
{"tweet_id":1.15844e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account."}
{"tweet_id":1.15806e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights."}
{"tweet_id":1.15803e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no flights to HRL :( is this a limited route?"}
{"tweet_id":1.15771e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is really stepping up their \"\"service\"\"🐩 http://t.co/VQTyza6Mzu"}
{"tweet_id":1.15757e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7"}
{"tweet_id":1.15749e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23"}
{"tweet_id":1.15748e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular."}
{"tweet_id":1.15746e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?"}
{"tweet_id":1.15723e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?"}
{"tweet_id":1.1569e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!"}
{"tweet_id":1.15682e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!"}
{"tweet_id":1.15678e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!"}
{"tweet_id":1.15675e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options"}
{"tweet_id":1.15669e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights"}
{"tweet_id":1.15665e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!"}
{"tweet_id":1.15655e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, got \"\"duped\"\" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful"}
{"tweet_id":1.15649e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan \nhttp://t.co/p8Vcz4XTHM via @DispatchAlerts"}
{"tweet_id":1.15628e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir That would be great. Thank you! I'll send it over when you follow."}
{"tweet_id":1.15625e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir boarding passes now compatible with #iPhone #Passbook \nhttp://t.co/1ESmMnIZEk"}
{"tweet_id":1.15611e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice"}
{"tweet_id":1.15598e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I already follow you and can't DM because u need to follow me back"}
{"tweet_id":1.15562e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else."}
{"tweet_id":1.15549e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can someone rebook me? Please direct message me."}
{"tweet_id":1.15549e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice"}
{"tweet_id":1.15548e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw."}
{"tweet_id":1.15548e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working."}
{"tweet_id":1.15544e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴"}
{"tweet_id":1.15541e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting"}
{"tweet_id":1.15524e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :)"}
{"tweet_id":1.15522e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine. I'm flying on one right this minute"}
{"tweet_id":1.1551e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!"}
{"tweet_id":1.15488e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine Congrats!"}
{"tweet_id":1.15465e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine well deserved!"}
{"tweet_id":1.15453e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons"}
{"tweet_id":1.1544e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!"}
{"tweet_id":1.15432e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine friendliest employees"}
{"tweet_id":1.15414e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate."}
{"tweet_id":1.15394e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets"}
{"tweet_id":1.15387e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO"}
{"tweet_id":1.15386e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp"}
{"tweet_id":1.15385e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney"}
{"tweet_id":1.15383e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir listening center is open seating just like on their planes. #RaganDisney"}
{"tweet_id":1.15376e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air"}
{"tweet_id":1.15369e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad."}
{"tweet_id":1.1536e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response."}
{"tweet_id":1.15357e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead."}
{"tweet_id":1.15349e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sure can! Just a second."}
{"tweet_id":1.15339e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir oh my god thank you so much!!! I just sent you a DM"}
{"tweet_id":1.15338e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands..."}
{"tweet_id":1.15333e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you for the prompt response. I will email Late Flightr today."}
{"tweet_id":1.15333e-270,"airline_sentiment":"positive","airline":"Southwest","text":"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou"}
{"tweet_id":1.15328e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine Congratulations!"}
{"tweet_id":1.15325e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."}
{"tweet_id":1.1532e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please"}
{"tweet_id":1.15312e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!"}
{"tweet_id":1.15312e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!"}
{"tweet_id":1.15311e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor"}
{"tweet_id":1.15305e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight"}
{"tweet_id":1.15296e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?"}
{"tweet_id":1.15292e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!"}
{"tweet_id":1.15279e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty"}
{"tweet_id":1.15265e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )"}
{"tweet_id":1.15255e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Hi Guys good morning how are you doing"}
{"tweet_id":1.15249e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback."}
{"tweet_id":1.15249e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Southwest is definitely my favorite airline to fly! :D"}
{"tweet_id":1.15247e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Congratulations!"}
{"tweet_id":1.1522e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎"}
{"tweet_id":1.15215e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U"}
{"tweet_id":1.15212e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney"}
{"tweet_id":1.15201e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir adds new direct flights from #Columbus to Oakland & Boston starting August 2015 #cmh #oak #bos"}
{"tweet_id":1.15183e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?"}
{"tweet_id":1.15169e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?"}
{"tweet_id":1.15147e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!"}
{"tweet_id":1.15147e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives"}
{"tweet_id":1.15146e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix"}
{"tweet_id":1.15145e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???"}
{"tweet_id":1.15127e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax"}
{"tweet_id":1.15113e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!"}
{"tweet_id":1.15113e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir when you enter every contest for #DestinationDragons and lose :("}
{"tweet_id":1.15103e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott"}
{"tweet_id":1.15099e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !"}
{"tweet_id":1.15093e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!"}
{"tweet_id":1.15081e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?"}
{"tweet_id":1.15075e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!"}
{"tweet_id":1.15068e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I sent you my conf number yesterday."}
{"tweet_id":1.15067e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜"}
{"tweet_id":1.15066e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thanks! Will do"}
{"tweet_id":1.14988e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day."}
{"tweet_id":1.14978e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  do you know where my plane is coming from?  I'm on SW flight 4464 from RSW to MKE"}
{"tweet_id":1.14925e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore."}
{"tweet_id":1.14923e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona"}
{"tweet_id":1.14881e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir aww thanks!! Other than that, love it!"}
{"tweet_id":1.14823e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes."}
{"tweet_id":1.14821e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir we're here at MCO. Thanks."}
{"tweet_id":1.14815e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!"}
{"tweet_id":1.14815e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir the new logo is going to look amazing on the airplanes"}
{"tweet_id":1.14719e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching"}
{"tweet_id":1.1463e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir okay just signed up!"}
{"tweet_id":1.14601e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol"}
{"tweet_id":1.14491e-270,"airline_sentiment":"positive","airline":"Southwest","text":"I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB"}
{"tweet_id":1.14422e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir booked our flights this morning. Can't wait to move about the country."}
{"tweet_id":1.14353e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly"}
{"tweet_id":1.14353e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas...."}
{"tweet_id":1.14318e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭"}
{"tweet_id":1.14308e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????"}
{"tweet_id":1.14261e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF"}
{"tweet_id":1.14239e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎"}
{"tweet_id":1.14225e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member"}
{"tweet_id":1.14178e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir love how \"\"friendly\"\" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes"}
{"tweet_id":1.14059e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!"}
{"tweet_id":1.14057e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail."}
{"tweet_id":1.13796e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?"}
{"tweet_id":1.13732e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs"}
{"tweet_id":1.12998e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!"}
{"tweet_id":1.12834e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!"}
{"tweet_id":1.12604e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir y'all the real MVP with these prices..."}
{"tweet_id":1.12539e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk"}
{"tweet_id":1.12502e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !"}
{"tweet_id":1.1243e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2"}
{"tweet_id":1.12427e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2"}
{"tweet_id":1.12321e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF"}
{"tweet_id":1.12107e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I spoke to soon... My bag was lost.. :("}
{"tweet_id":1.12098e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @flightspots about time! #mobileboarding is a must!"}
{"tweet_id":1.12049e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!"}
{"tweet_id":1.11942e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW..."}
{"tweet_id":1.11923e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊"}
{"tweet_id":1.11902e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying"}
{"tweet_id":1.11876e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?"}
{"tweet_id":1.11834e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb."}
{"tweet_id":1.11785e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias"}
{"tweet_id":1.11784e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA😄Flying from PHL to LAX on Friday"}
{"tweet_id":1.11754e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons"}
{"tweet_id":1.11739e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!"}
{"tweet_id":1.11653e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF"}
{"tweet_id":1.11593e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order."}
{"tweet_id":1.11569e-270,"airline_sentiment":"positive","airline":"Southwest","text":"Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!"}
{"tweet_id":1.11339e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall"}
{"tweet_id":1.11242e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?"}
{"tweet_id":1.11183e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~"}
{"tweet_id":1.11179e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Fantastic! Thank you!"}
{"tweet_id":1.11146e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :("}
{"tweet_id":1.11137e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim"}
{"tweet_id":1.11098e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?"}
{"tweet_id":1.11092e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK"}
{"tweet_id":1.11044e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process.  Very misleading."}
{"tweet_id":1.11014e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH"}
{"tweet_id":1.10954e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG"}
{"tweet_id":1.10935e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes"}
{"tweet_id":1.10907e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir do new flights come out at midnight?"}
{"tweet_id":1.10863e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?"}
{"tweet_id":1.10815e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room."}
{"tweet_id":1.10814e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons"}
{"tweet_id":1.10804e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is \"\"No\"\". :("}
{"tweet_id":1.10778e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't \"\"Luv\"\". When r u going to fly me to Savannah? Pleeeease!!!!"}
{"tweet_id":1.10761e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir could care more about their customer, if there is a reasonable request :("}
{"tweet_id":1.10761e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)"}
{"tweet_id":1.10758e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!"}
{"tweet_id":1.10686e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I am going to stop flying with you.  Delays everytime.  This time due to paperwork?"}
{"tweet_id":1.10676e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out"}
{"tweet_id":1.10661e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0"}
{"tweet_id":1.10637e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox"}
{"tweet_id":1.10602e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight"}
{"tweet_id":1.106e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank u for not leaving me \n@me nice job running thru the airport to catch your connecting flight"}
{"tweet_id":1.10592e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything"}
{"tweet_id":1.10578e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r"}
{"tweet_id":1.10548e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your app isnt working and i take off in like two hours help"}
{"tweet_id":1.10543e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help"}
{"tweet_id":1.10543e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know.."}
{"tweet_id":1.10533e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir filing it now. Thank you for your response."}
{"tweet_id":1.10462e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!"}
{"tweet_id":1.10416e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW."}
{"tweet_id":1.10393e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC"}
{"tweet_id":1.10391e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thanks!!! :)  It is good to air on the side of caution"}
{"tweet_id":1.10355e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta"}
{"tweet_id":1.10307e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson?"}
{"tweet_id":1.10248e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm."}
{"tweet_id":1.10197e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!"}
{"tweet_id":1.10191e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir doesn't even have gluten free peanuts. whyyy me??"}
{"tweet_id":1.10164e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when will dates to fly go past August 7 2015?"}
{"tweet_id":1.10163e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223"}
{"tweet_id":1.10144e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Please update your website"}
{"tweet_id":1.10126e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad & threatening to take away my Companion Pass. #Luv"}
{"tweet_id":1.1011e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!"}
{"tweet_id":1.10094e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS."}
{"tweet_id":1.10091e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply."}
{"tweet_id":1.10073e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!"}
{"tweet_id":1.1007e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @Imaginedragons  Did they pick someone for Destination Dragons?"}
{"tweet_id":1.0998e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!"}
{"tweet_id":1.09977e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thx - fingers crossed they are found."}
{"tweet_id":1.09963e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!"}
{"tweet_id":1.09961e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir So far so good! http://t.co/16c9ex79Rk"}
{"tweet_id":1.0995e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir just DMed you guys!!! 😁😁😁😁"}
{"tweet_id":1.0993e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why"}
{"tweet_id":1.09929e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons"}
{"tweet_id":1.09926e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir that's why I fly y'all, that personalized service"}
{"tweet_id":1.09919e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir k but who won destination dragons"}
{"tweet_id":1.09916e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!"}
{"tweet_id":1.09902e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you"}
{"tweet_id":1.09876e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I dunno my travel information.. like what?"}
{"tweet_id":1.09872e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?"}
{"tweet_id":1.09848e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir snapchat, iMessage, instagram......"}
{"tweet_id":1.09838e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit."}
{"tweet_id":1.09804e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal."}
{"tweet_id":1.09776e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ..."}
{"tweet_id":1.09773e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir will do! #heart #flying"}
{"tweet_id":1.09743e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them."}
{"tweet_id":1.09722e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice"}
{"tweet_id":1.0972e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir awesome. thank you!"}
{"tweet_id":1.09711e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything."}
{"tweet_id":1.09701e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight."}
{"tweet_id":1.09697e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana."}
{"tweet_id":1.09687e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir are bicycles that the 62\"\", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me."}
{"tweet_id":1.09687e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is there a way to DM you?"}
{"tweet_id":1.09659e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz"}
{"tweet_id":1.09621e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Open more kiosks at \nAustin-Bergstrom. Three lanes to service a line of 50 people? Really?"}
{"tweet_id":1.09601e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!"}
{"tweet_id":1.09576e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list"}
{"tweet_id":1.09538e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!"}
{"tweet_id":1.09518e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir yall still fly in the cold right?"}
{"tweet_id":1.09501e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address"}
{"tweet_id":1.09482e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!"}
{"tweet_id":1.09443e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir How do I stop getting credit card apps? I already have a card!"}
{"tweet_id":1.09394e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!"}
{"tweet_id":1.0939e-270,"airline_sentiment":"positive","airline":"Southwest","text":"Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”"}
{"tweet_id":1.09379e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir oops, Sorry, Done,"}
{"tweet_id":1.09355e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just."}
{"tweet_id":1.0932e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help."}
{"tweet_id":1.09278e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I would but you need to follow me first ;-)"}
{"tweet_id":1.09265e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it."}
{"tweet_id":1.09263e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir love..luv the addition of the passbook option."}
{"tweet_id":1.09255e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for the follow up. So glad to get my bag back."}
{"tweet_id":1.09238e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off."}
{"tweet_id":1.09227e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair is your companion pass broken today? \npurchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)"}
{"tweet_id":1.09226e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir if you guys fuck this up again  I will never forgive you"}
{"tweet_id":1.09205e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat."}
{"tweet_id":1.09187e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw."}
{"tweet_id":1.09163e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!"}
{"tweet_id":1.09162e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair #ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw"}
{"tweet_id":1.09093e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme"}
{"tweet_id":1.09083e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH"}
{"tweet_id":1.09055e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time."}
{"tweet_id":1.09049e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by."}
{"tweet_id":1.09019e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!"}
{"tweet_id":1.09003e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!"}
{"tweet_id":1.08997e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG"}
{"tweet_id":1.08968e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir So I guess you can get to the airport too early!  Need to wait 10mins to checkin. Really?"}
{"tweet_id":1.08964e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @taylormdowns We share that value in common. :)"}
{"tweet_id":1.08955e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?"}
{"tweet_id":1.08948e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @karajusto OK we will! Thank you!!!"}
{"tweet_id":1.08928e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir 8FKQW is the conf #. Thanks for the reply"}
{"tweet_id":1.08906e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY"}
{"tweet_id":1.08876e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere"}
{"tweet_id":1.08868e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir App Updated With #Passbook Support http://t.co/WrWqrUblPs via @ubergizmo"}
{"tweet_id":1.08823e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip"}
{"tweet_id":1.08819e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour"}
{"tweet_id":1.0879e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast."}
{"tweet_id":1.08779e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir please expedite missing bag claim #3526665682. Thanks!"}
{"tweet_id":1.08765e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons"}
{"tweet_id":1.08739e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir When does the new schedule open that takes us past 10/31?"}
{"tweet_id":1.08693e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international"}
{"tweet_id":1.08685e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE"}
{"tweet_id":1.08611e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir go south everyone"}
{"tweet_id":1.08575e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR."}
{"tweet_id":1.08511e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for the follow up.  I appreciate it."}
{"tweet_id":1.08499e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!"}
{"tweet_id":1.08494e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you"}
{"tweet_id":1.08478e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir just sent you a DM w/ additonal info"}
{"tweet_id":1.08477e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather."}
{"tweet_id":1.08473e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife"}
{"tweet_id":1.08457e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair. So important to accept others for who they are. #SWADiversity"}
{"tweet_id":1.08442e-270,"airline_sentiment":"negative","airline":"Southwest","text":"5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”"}
{"tweet_id":1.08415e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons  show @VelourLive in UTAH this weekend? #Lucky"}
{"tweet_id":1.08404e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?"}
{"tweet_id":1.084e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you kindly."}
{"tweet_id":1.08392e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much"}
{"tweet_id":1.08391e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir so when do we find out who won the imagine dragons contest?"}
{"tweet_id":1.08386e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C"}
{"tweet_id":1.08378e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thank you."}
{"tweet_id":1.0837e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?"}
{"tweet_id":1.08352e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books."}
{"tweet_id":1.0835e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!"}
{"tweet_id":1.08345e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb"}
{"tweet_id":1.08337e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee"}
{"tweet_id":1.0833e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?"}
{"tweet_id":1.08322e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I'm really craving your pretzels, please send me some."}
{"tweet_id":1.08312e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200"}
{"tweet_id":1.08308e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆"}
{"tweet_id":1.08275e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it's the poor customer service that I have a problem with!!!!!"}
{"tweet_id":1.08263e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9"}
{"tweet_id":1.0825e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sure,I'll send a message now!"}
{"tweet_id":1.0825e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm"}
{"tweet_id":1.08243e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sent"}
{"tweet_id":1.08208e-270,"airline_sentiment":"negative","airline":"Southwest","text":".@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate"}
{"tweet_id":1.0816e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir 10 revenue flights since the beginning of 2015?"}
{"tweet_id":1.08157e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked."}
{"tweet_id":1.08137e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity"}
{"tweet_id":1.08116e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it."}
{"tweet_id":1.0811e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend."}
{"tweet_id":1.08103e-270,"airline_sentiment":"positive","airline":"Southwest","text":"“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!"}
{"tweet_id":1.08093e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out?"}
{"tweet_id":1.08086e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"“@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW”followed"}
{"tweet_id":1.08073e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir All Flights lead to VEGAS BABY!"}
{"tweet_id":1.08072e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP"}
{"tweet_id":1.08071e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?"}
{"tweet_id":1.08057e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)"}
{"tweet_id":1.08053e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it's ok...I forgive you guys."}
{"tweet_id":1.08023e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse"}
{"tweet_id":1.07998e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?"}
{"tweet_id":1.07975e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!"}
{"tweet_id":1.07973e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?"}
{"tweet_id":1.07969e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze"}
{"tweet_id":1.07959e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you!!!"}
{"tweet_id":1.07949e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @love_dragonss oh my gosh"}
{"tweet_id":1.07939e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it."}
{"tweet_id":1.07937e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on"}
{"tweet_id":1.07937e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into."}
{"tweet_id":1.07935e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @love_dragonss LAUREN IM SCREAMING"}
{"tweet_id":1.07934e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES"}
{"tweet_id":1.07929e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you're the best"}
{"tweet_id":1.07929e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing."}
{"tweet_id":1.07926e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons."}
{"tweet_id":1.07922e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER"}
{"tweet_id":1.07921e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before."}
{"tweet_id":1.07916e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @love_dragonss AHHHH YES LAUREN"}
{"tweet_id":1.07912e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @love_dragonss holy fuckinf shit"}
{"tweet_id":1.07911e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD"}
{"tweet_id":1.07909e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw"}
{"tweet_id":1.07893e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @love_dragonss LAUREN HoLY SHT"}
{"tweet_id":1.07868e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you thank you thank you"}
{"tweet_id":1.07865e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help"}
{"tweet_id":1.07861e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews"}
{"tweet_id":1.07859e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF"}
{"tweet_id":1.07844e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir when will sw return to customer service?  Business travelers made sw now sw ignores us."}
{"tweet_id":1.07837e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons"}
{"tweet_id":1.0781e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @karajusto SWA is willing to follow up. FINALLY."}
{"tweet_id":1.07805e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB"}
{"tweet_id":1.07793e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir When does PV get approved? I am ready to go!!"}
{"tweet_id":1.07773e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening."}
{"tweet_id":1.07769e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL"}
{"tweet_id":1.07766e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Sorry! Thought I did. It's done now."}
{"tweet_id":1.07756e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir No I have not."}
{"tweet_id":1.07739e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday"}
{"tweet_id":1.07733e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore."}
{"tweet_id":1.07727e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!"}
{"tweet_id":1.07718e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭"}
{"tweet_id":1.07684e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when are you opening the flights beyond august 7th???"}
{"tweet_id":1.07661e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!"}
{"tweet_id":1.07643e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Ahhhh! Sorry, just followed."}
{"tweet_id":1.07592e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons"}
{"tweet_id":1.07591e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!"}
{"tweet_id":1.07587e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday"}
{"tweet_id":1.07554e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Awesome!!! Sending now."}
{"tweet_id":1.07533e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!"}
{"tweet_id":1.07521e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?"}
{"tweet_id":1.0748e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why do your MDW gates have so many fewer seats than your planes?"}
{"tweet_id":1.07448e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay"}
{"tweet_id":1.07381e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you!"}
{"tweet_id":1.07351e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight."}
{"tweet_id":1.0735e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you for your time!"}
{"tweet_id":1.07349e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns."}
{"tweet_id":1.07344e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address."}
{"tweet_id":1.07343e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero."}
{"tweet_id":1.0734e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time."}
{"tweet_id":1.07322e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Finally got me home #BNASnow"}
{"tweet_id":1.0732e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow."}
{"tweet_id":1.07311e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences."}
{"tweet_id":1.07306e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse"}
{"tweet_id":1.07305e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir looking for cheap flight to vegas"}
{"tweet_id":1.073e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection"}
{"tweet_id":1.07299e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused."}
{"tweet_id":1.07294e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do"}
{"tweet_id":1.0729e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation."}
{"tweet_id":1.07284e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage."}
{"tweet_id":1.07283e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines"}
{"tweet_id":1.07281e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!"}
{"tweet_id":1.07277e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight"}
{"tweet_id":1.07277e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 2 bags fly free!  So what's with all the carry-on's? #packingayak @BrianReganComic"}
{"tweet_id":1.07274e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate"}
{"tweet_id":1.0727e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL."}
{"tweet_id":1.07257e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK"}
{"tweet_id":1.07228e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir when will you be accepting reservations past August 7?"}
{"tweet_id":1.07228e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thanks I just sent a DM with this info."}
{"tweet_id":1.07212e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for the info! Have a good day."}
{"tweet_id":1.07204e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said \"\"well i was Late Flight\"\""}
{"tweet_id":1.07196e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta"}
{"tweet_id":1.07194e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight"}
{"tweet_id":1.07164e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I just sent a screen shot of the incident report."}
{"tweet_id":1.07162e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :("}
{"tweet_id":1.07125e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!"}
{"tweet_id":1.07058e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?"}
{"tweet_id":1.07029e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when will you have flights for October 2015 available?"}
{"tweet_id":1.07012e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz"}
{"tweet_id":1.07005e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice."}
{"tweet_id":1.06958e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir just did last night. Thanks for following up. :)"}
{"tweet_id":1.06923e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉"}
{"tweet_id":1.06918e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks"}
{"tweet_id":1.06859e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair Hi, how do I add a flight to my account? Just created it"}
{"tweet_id":1.0672e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir de-icing is important!"}
{"tweet_id":1.06704e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir THANK YOU for finally making your boarding passes work with passbook"}
{"tweet_id":1.06643e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any delays today @CAKairport to Orlando?"}
{"tweet_id":1.06458e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir so was there a winner for #DestinationDragons ???"}
{"tweet_id":1.06434e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5"}
{"tweet_id":1.06058e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia"}
{"tweet_id":1.05778e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏"}
{"tweet_id":1.05751e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb"}
{"tweet_id":1.05548e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why is your website downnnnn :( ugh"}
{"tweet_id":1.05482e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today"}
{"tweet_id":1.05167e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :)"}
{"tweet_id":1.051e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave"}
{"tweet_id":1.0494e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?"}
{"tweet_id":1.0478e-270,"airline_sentiment":"negative","airline":"Southwest","text":"“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH"}
{"tweet_id":1.04722e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning."}
{"tweet_id":1.0469e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless"}
{"tweet_id":1.04473e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel"}
{"tweet_id":1.04443e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?"}
{"tweet_id":1.04289e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @JohnWayneAir Thank you both very much!!"}
{"tweet_id":1.04193e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP"}
{"tweet_id":1.04191e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning"}
{"tweet_id":1.04184e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever."}
{"tweet_id":1.04175e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos."}
{"tweet_id":1.04155e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir hot stewardess flipped me off"}
{"tweet_id":1.04088e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir where are our bags?\nWe have a tv show to film!!"}
{"tweet_id":1.04035e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled"}
{"tweet_id":1.04019e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags"}
{"tweet_id":1.04018e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night"}
{"tweet_id":1.04012e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I need some help with a reservation"}
{"tweet_id":1.03989e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft"}
{"tweet_id":1.03988e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a \"\"baggage error\"\" #sarcasm"}
{"tweet_id":1.03977e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer"}
{"tweet_id":1.03943e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Engadget Theverge Wired reddit"}
{"tweet_id":1.03932e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID"}
{"tweet_id":1.03879e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ"}
{"tweet_id":1.03877e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir has the best customer service!"}
{"tweet_id":1.03825e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!"}
{"tweet_id":1.03778e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW"}
{"tweet_id":1.03767e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back."}
{"tweet_id":1.03764e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!"}
{"tweet_id":1.03762e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone."}
{"tweet_id":1.03755e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab"}
{"tweet_id":1.03745e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto"}
{"tweet_id":1.03741e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!"}
{"tweet_id":1.03732e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for your excellent response time and assistance! All set :)"}
{"tweet_id":1.03684e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Finally got through after 3 hours and all set. Thanks."}
{"tweet_id":1.03647e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted."}
{"tweet_id":1.03625e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir can't wait! Thanks for the response!❤️"}
{"tweet_id":1.0362e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Got it covered. Thanks!"}
{"tweet_id":1.03611e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir please help on hold forever to check in for flight"}
{"tweet_id":1.03604e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE"}
{"tweet_id":1.03591e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow."}
{"tweet_id":1.03573e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!"}
{"tweet_id":1.03569e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks!! We will see what happens!!"}
{"tweet_id":1.03568e-270,"airline_sentiment":"negative","airline":"Southwest","text":".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods."}
{"tweet_id":1.0354e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can u better define the \"\"plus one smaller type\"\" item on carry on requirements?.. small backpacks?"}
{"tweet_id":1.03528e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines."}
{"tweet_id":1.03517e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!"}
{"tweet_id":1.03516e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf# FVF9YW  SWRR# 298033455"}
{"tweet_id":1.03507e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??"}
{"tweet_id":1.03504e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!"}
{"tweet_id":1.03499e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now"}
{"tweet_id":1.03463e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  you are over 40, please start acting your age and stop with the short-shorts!"}
{"tweet_id":1.03455e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for your assistance..you guys ROCK!!💯"}
{"tweet_id":1.03447e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable."}
{"tweet_id":1.03423e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Why won't you let me leave Newark!?"}
{"tweet_id":1.03415e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!"}
{"tweet_id":1.03402e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!"}
{"tweet_id":1.03397e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir According to TV passenger interviews, the landing was far from \"\"uneventful\"\" with heavy (panic) breaking to"}
{"tweet_id":1.03384e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can you outline the policies for both scenarios?"}
{"tweet_id":1.03381e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir who should I contact about a missing Rapid Rewards credit?"}
{"tweet_id":1.03379e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?"}
{"tweet_id":1.0337e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http://t.co/y3SAHVX3Zk"}
{"tweet_id":1.03326e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM"}
{"tweet_id":1.03323e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18."}
{"tweet_id":1.03299e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir still haven't been able to get through, thanks for responding"}
{"tweet_id":1.03287e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now"}
{"tweet_id":1.03268e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??"}
{"tweet_id":1.03258e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set."}
{"tweet_id":1.03253e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Yeah, we figured it out.  Thanks."}
{"tweet_id":1.03233e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped"}
{"tweet_id":1.0322e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?"}
{"tweet_id":1.0321e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  I got rebooked for tomorrow"}
{"tweet_id":1.03206e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip"}
{"tweet_id":1.03193e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy."}
{"tweet_id":1.03177e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you."}
{"tweet_id":1.03172e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked."}
{"tweet_id":1.03152e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Black History Commercial is really sweet. Well done."}
{"tweet_id":1.03147e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir even with the 50$ voucher for picking up my bag"}
{"tweet_id":1.03145e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again"}
{"tweet_id":1.03135e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were"}
{"tweet_id":1.03111e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir much respect!"}
{"tweet_id":1.03109e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir it's not letting me DM you !!"}
{"tweet_id":1.03096e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate😭😭 #DestinationDragons"}
{"tweet_id":1.03094e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you!  #thankful #feelingtheluv"}
{"tweet_id":1.0304e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Im just praying you get me home alive"}
{"tweet_id":1.03013e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020"}
{"tweet_id":1.02925e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines"}
{"tweet_id":1.02885e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I got it added thank you! :)"}
{"tweet_id":1.02846e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter."}
{"tweet_id":1.02842e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you :-)"}
{"tweet_id":1.02835e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad"}
{"tweet_id":1.02829e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I keep getting disconnected after choosing the option \"\"unused travel funds\"\" on your automated customer service line! SOS"}
{"tweet_id":1.02785e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d"}
{"tweet_id":1.02781e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight."}
{"tweet_id":1.02727e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Not your finest moment in Boston right now!"}
{"tweet_id":1.02695e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out"}
{"tweet_id":1.02667e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can I use points to book a rental car?"}
{"tweet_id":1.02624e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no, thanks. I think we have it straight!"}
{"tweet_id":1.02623e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU"}
{"tweet_id":1.02584e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day  :("}
{"tweet_id":1.02581e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I did. Thank you."}
{"tweet_id":1.0258e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thanks! I expected a wait... Just not that long. :)"}
{"tweet_id":1.02578e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :("}
{"tweet_id":1.02571e-270,"airline_sentiment":"positive","airline":"Southwest","text":"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms."}
{"tweet_id":1.02568e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me."}
{"tweet_id":1.02566e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd."}
{"tweet_id":1.02566e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had"}
{"tweet_id":1.02564e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir has the worst customer service on earth. Will never fly that airline again."}
{"tweet_id":1.02561e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused"}
{"tweet_id":1.02555e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM"}
{"tweet_id":1.02549e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!"}
{"tweet_id":1.02542e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Awesome - thanks!"}
{"tweet_id":1.02526e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!"}
{"tweet_id":1.02498e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?"}
{"tweet_id":1.0249e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama"}
{"tweet_id":1.02487e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!"}
{"tweet_id":1.02469e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir All pieces were found and safely delivered to our home this afternoon."}
{"tweet_id":1.02429e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks"}
{"tweet_id":1.02429e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks"}
{"tweet_id":1.02428e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!"}
{"tweet_id":1.02418e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service"}
{"tweet_id":1.02413e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩"}
{"tweet_id":1.02408e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠"}
{"tweet_id":1.02404e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta"}
{"tweet_id":1.02371e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!"}
{"tweet_id":1.0236e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir El Paso deals....May❤❤❤😍🌏"}
{"tweet_id":1.02353e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. \"\"Undefined error\"\" & 800# not working.Family of 4 don't want Cgroup! Help"}
{"tweet_id":1.02336e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Does anyone ever answer your phone? #poor"}
{"tweet_id":1.02332e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon"}
{"tweet_id":1.0232e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!"}
{"tweet_id":1.02319e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up"}
{"tweet_id":1.02294e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?"}
{"tweet_id":1.02292e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Any plans to make the southwest app for Android not crappy?"}
{"tweet_id":1.0228e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation."}
{"tweet_id":1.02245e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY"}
{"tweet_id":1.02238e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!"}
{"tweet_id":1.02225e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days."}
{"tweet_id":1.02221e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir iiiii need help with my flight schedule!!! haha"}
{"tweet_id":1.02219e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi"}
{"tweet_id":1.02202e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir About time...and just in time for my next flight Thursday."}
{"tweet_id":1.02199e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional"}
{"tweet_id":1.02192e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there."}
{"tweet_id":1.02188e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever"}
{"tweet_id":1.02172e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺"}
{"tweet_id":1.02171e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k"}
{"tweet_id":1.02165e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled?"}
{"tweet_id":1.02159e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :("}
{"tweet_id":1.02158e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️"}
{"tweet_id":1.02144e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️"}
{"tweet_id":1.02129e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous."}
{"tweet_id":1.02069e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C"}
{"tweet_id":1.02067e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your customer service is terrible, you're terrible, thought you should know."}
{"tweet_id":1.02061e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir when will the winners of #DestinationDragons be announced?"}
{"tweet_id":1.02049e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Awwweesssooomee!"}
{"tweet_id":1.02045e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts"}
{"tweet_id":1.02024e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end."}
{"tweet_id":1.02008e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C"}
{"tweet_id":1.01988e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor"}
{"tweet_id":1.01987e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir think you need to follow me for a DM"}
{"tweet_id":1.01984e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk."}
{"tweet_id":1.01983e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business"}
{"tweet_id":1.01981e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir When do you all expect to open the reservation through November?"}
{"tweet_id":1.01959e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10"}
{"tweet_id":1.01958e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?"}
{"tweet_id":1.01948e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir your social media team just said \"\"sorry\"\". Thankfully submitting a complaint got resolution from an amazing rep who called."}
{"tweet_id":1.01942e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has"}
{"tweet_id":1.01939e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san\nThanks a lot southwest!"}
{"tweet_id":1.01937e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice"}
{"tweet_id":1.01932e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines"}
{"tweet_id":1.01923e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir too Late Flight now"}
{"tweet_id":1.01909e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can u get me on flt #3768 instead of #2522 rt now"}
{"tweet_id":1.01849e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r"}
{"tweet_id":1.01847e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time."}
{"tweet_id":1.01791e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake."}
{"tweet_id":1.01789e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?"}
{"tweet_id":1.01743e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir what is DM?"}
{"tweet_id":1.0174e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir your employees were great!"}
{"tweet_id":1.01727e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com"}
{"tweet_id":1.01725e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir: why no charging station in SAN?"}
{"tweet_id":1.01709e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring"}
{"tweet_id":1.01683e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan"}
{"tweet_id":1.01664e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir you need this song for your next commercial!  https://t.co/jU9rHZ4RQc. #SWA #love"}
{"tweet_id":1.01612e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir JH thank you. I finally got through the second time."}
{"tweet_id":1.01611e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?"}
{"tweet_id":1.01608e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?"}
{"tweet_id":1.01588e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your checkin system is #poor"}
{"tweet_id":1.01584e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir haha, thanks for the explanation"}
{"tweet_id":1.01572e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http://t.co/ttbtY89Ilo"}
{"tweet_id":1.0157e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you"}
{"tweet_id":1.01563e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work."}
{"tweet_id":1.01541e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir my flight was Cancelled Flightled Monday.  Just looking to Cancelled Flight and credit my card.  That's all."}
{"tweet_id":1.0154e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay."}
{"tweet_id":1.01539e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I understand. Wonderful \"\"Miriam\"\" in customer service who was able to reroute me... Got any rental car discounts?"}
{"tweet_id":1.01513e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities."}
{"tweet_id":1.01506e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off."}
{"tweet_id":1.01501e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps"}
{"tweet_id":1.015e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?"}
{"tweet_id":1.01478e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?"}
{"tweet_id":1.01472e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool"}
{"tweet_id":1.01471e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @TomVH just get the RR credit card and get the points of family that way"}
{"tweet_id":1.01462e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Sent. Thanks VP!"}
{"tweet_id":1.01455e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf"}
{"tweet_id":1.01438e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted."}
{"tweet_id":1.01423e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!"}
{"tweet_id":1.01414e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I just sent it over"}
{"tweet_id":1.01412e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir haha...yeah i did, just making a joke"}
{"tweet_id":1.01385e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated."}
{"tweet_id":1.01384e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst"}
{"tweet_id":1.01381e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-("}
{"tweet_id":1.01381e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!"}
{"tweet_id":1.01377e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?"}
{"tweet_id":1.0137e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Thank you. The email about RR pts & how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated."}
{"tweet_id":1.01367e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)"}
{"tweet_id":1.01362e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?"}
{"tweet_id":1.01358e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir needs to offer a college student discount so i can fly home 😭😭"}
{"tweet_id":1.01342e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day"}
{"tweet_id":1.01341e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks I think we've got it figured out"}
{"tweet_id":1.01322e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir from LGA to San Diego"}
{"tweet_id":1.0131e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them"}
{"tweet_id":1.01307e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm...."}
{"tweet_id":1.01302e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?"}
{"tweet_id":1.0129e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1  @MikeAbramson??)"}
{"tweet_id":1.01286e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account?"}
{"tweet_id":1.01263e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir  Tried to DM you, it won't let me as it says you are not following me."}
{"tweet_id":1.01236e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?"}
{"tweet_id":1.01233e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!"}
{"tweet_id":1.01222e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir please PM me the number where I can lodge formal complaints. Thx"}
{"tweet_id":1.01221e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Just sent you a DM with the details."}
{"tweet_id":1.01213e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well"}
{"tweet_id":1.01204e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this"}
{"tweet_id":1.01204e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir do you do auto callbacks so I don't have to wait on hold?"}
{"tweet_id":1.01199e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me"}
{"tweet_id":1.01188e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir just did, thank you"}
{"tweet_id":1.01182e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed"}
{"tweet_id":1.01169e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!"}
{"tweet_id":1.01169e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller."}
{"tweet_id":1.01164e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything."}
{"tweet_id":1.01163e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS"}
{"tweet_id":1.01133e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?"}
{"tweet_id":1.01128e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir finally got through. Thanks!"}
{"tweet_id":1.01122e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min."}
{"tweet_id":1.01112e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time"}
{"tweet_id":1.01103e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though."}
{"tweet_id":1.01101e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too."}
{"tweet_id":1.01091e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers"}
{"tweet_id":1.01087e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said \"\"unspecified error\"\" and to call SWA"}
{"tweet_id":1.01076e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position."}
{"tweet_id":1.01048e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got \"\"unspecified errors\"\""}
{"tweet_id":1.01046e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!"}
{"tweet_id":1.01046e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir RDU flights expected to be ok this afternoon and tonight?"}
{"tweet_id":1.01042e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport"}
{"tweet_id":1.01037e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?"}
{"tweet_id":1.0102e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time."}
{"tweet_id":1.01012e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable"}
{"tweet_id":1.0097e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I absolutely will. Where can I send it?"}
{"tweet_id":1.00969e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763"}
{"tweet_id":1.00963e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir in my 30 years of flying I have never been so pissed off.  To many incidents for just one flight."}
{"tweet_id":1.00962e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN"}
{"tweet_id":1.0096e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Happily! But you need to follow me in order for me to DM you"}
{"tweet_id":1.00956e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page."}
{"tweet_id":1.00953e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant."}
{"tweet_id":1.00941e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!"}
{"tweet_id":1.00933e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir not terribly inspired to call \"\"customer service\"\" in the future now."}
{"tweet_id":1.0093e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???"}
{"tweet_id":1.00926e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the \"\"no charge\"\" part."}
{"tweet_id":1.00925e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can someone help me set up a callback today?"}
{"tweet_id":1.00921e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?"}
{"tweet_id":1.00917e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes."}
{"tweet_id":1.00916e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no had to rebook my flight myself and am about to board in bham."}
{"tweet_id":1.00905e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir please send me a number to call to talk to a person and not be put on hold"}
{"tweet_id":1.00888e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight"}
{"tweet_id":1.00886e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!"}
{"tweet_id":1.00885e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!"}
{"tweet_id":1.00885e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir yes. Thank you. Oct 25-oct 31"}
{"tweet_id":1.00881e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund"}
{"tweet_id":1.00871e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Already rebooked for tomorrow. Fingers crossed!"}
{"tweet_id":1.00857e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir followed."}
{"tweet_id":1.00847e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment"}
{"tweet_id":1.00841e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir or you could send me a DM."}
{"tweet_id":1.00839e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I am following you now. I don't think I can DM until you follow me."}
{"tweet_id":1.00836e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?"}
{"tweet_id":1.00835e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!"}
{"tweet_id":1.00834e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can i have my bags back   ding!!"}
{"tweet_id":1.00828e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect."}
{"tweet_id":1.00801e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir always when I fly SW. #loyalRRmember"}
{"tweet_id":1.00787e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response"}
{"tweet_id":1.00768e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Trying to add my dog on the flight but can't get through."}
{"tweet_id":1.00766e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather."}
{"tweet_id":1.00761e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Thanks a ton!"}
{"tweet_id":1.00753e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR"}
{"tweet_id":1.00727e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under \"\"Flight Status\"\":? Thx!"}
{"tweet_id":1.00699e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @NotPghTimothy no exceptions for national awards?"}
{"tweet_id":1.00698e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled"}
{"tweet_id":1.00689e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir is having a sale! I'm delighted!"}
{"tweet_id":1.00688e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir about time! Thank you!"}
{"tweet_id":1.00672e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me."}
{"tweet_id":1.00669e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir @gruber Finally."}
{"tweet_id":1.00659e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir you guys are awesome... #dontchangeathing #luv"}
{"tweet_id":1.00659e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation."}
{"tweet_id":1.00655e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you."}
{"tweet_id":1.00652e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Thank you.  Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter?"}
{"tweet_id":1.00652e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir the 5:50 is sold out too?"}
{"tweet_id":1.00638e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir myself and 2 others"}
{"tweet_id":1.00637e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you."}
{"tweet_id":1.00632e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?"}
{"tweet_id":1.0063e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights."}
{"tweet_id":1.00625e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!"}
{"tweet_id":1.00623e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice"}
{"tweet_id":1.00621e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE"}
{"tweet_id":1.00615e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir and thanks!"}
{"tweet_id":1.00614e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October"}
{"tweet_id":1.00614e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx"}
{"tweet_id":1.00613e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!"}
{"tweet_id":1.0061e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!"}
{"tweet_id":1.00608e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available"}
{"tweet_id":1.00598e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?"}
{"tweet_id":1.00583e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir F5R3ZZ"}
{"tweet_id":1.00575e-270,"airline_sentiment":"positive","airline":"Southwest","text":".@SouthwestAir you've got a mess here at DTW but your staff is doing great."}
{"tweet_id":1.00573e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option."}
{"tweet_id":1.00569e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈"}
{"tweet_id":1.00567e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?"}
{"tweet_id":1.00554e-270,"airline_sentiment":"negative","airline":"Southwest","text":". @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it"}
{"tweet_id":1.00545e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!"}
{"tweet_id":1.0054e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir - any update on flights in to BNA today?"}
{"tweet_id":1.0054e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir damn weather messing up everything #serenitynow"}
{"tweet_id":1.00538e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning."}
{"tweet_id":1.00537e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip"}
{"tweet_id":1.00531e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold for over an hour.....not cool, you guys."}
{"tweet_id":1.00507e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!"}
{"tweet_id":1.00505e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?"}
{"tweet_id":1.0049e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir any chance of adding LAX->JFK direct any time in the future?"}
{"tweet_id":1.00487e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?"}
{"tweet_id":1.00486e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare"}
{"tweet_id":1.0048e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?"}
{"tweet_id":1.00469e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?"}
{"tweet_id":1.00452e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir have you considered adding the \"\"we'll call you back when we have someone free\"\" feature to your support line?"}
{"tweet_id":1.00442e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!"}
{"tweet_id":1.00437e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time"}
{"tweet_id":1.00426e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir sent"}
{"tweet_id":1.00426e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?"}
{"tweet_id":1.00417e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500"}
{"tweet_id":1.00414e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?"}
{"tweet_id":1.00401e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?"}
{"tweet_id":1.00391e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?"}
{"tweet_id":1.0039e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago."}
{"tweet_id":1.00354e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir  Thank you."}
{"tweet_id":1.00348e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir too bad I'm getting this memo: \"\"Your reservation contains modifications that prevent you from changing it online.\"\" #FUSTURATED"}
{"tweet_id":1.00333e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS"}
{"tweet_id":1.00318e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir discount for three delays?"}
{"tweet_id":1.00316e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours."}
{"tweet_id":1.00309e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir + @twitter  = outstanding customer service!  Thank you!"}
{"tweet_id":1.00305e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir finally!"}
{"tweet_id":1.00303e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir trying to get through to cust relations. Is there another # to use?"}
{"tweet_id":1.003e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Where should I fly by May 3rd? Plz advise."}
{"tweet_id":1.003e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir has the WORST customer service of any airline I've ever flown."}
{"tweet_id":1.00293e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours."}
{"tweet_id":1.00292e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?"}
{"tweet_id":1.00281e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None"}
{"tweet_id":1.0028e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"“@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”@tori_leggieri"}
{"tweet_id":1.00271e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!"}
{"tweet_id":1.00261e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir Beautiful, thanks a ton!"}
{"tweet_id":1.00245e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help"}
{"tweet_id":1.00227e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?"}
{"tweet_id":1.00223e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold."}
{"tweet_id":1.00215e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back."}
{"tweet_id":1.00201e-270,"airline_sentiment":"neutral","airline":"Southwest","text":"@southwestair - kind of early but any idea when dates through the first week of sept will come available?"}
{"tweet_id":1.00189e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays"}
{"tweet_id":1.00158e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?"}
{"tweet_id":1.00153e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir Hoping you answer the phone today?"}
{"tweet_id":1.00115e-270,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!"}
{"tweet_id":1.00104e-270,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?"}
{"tweet_id":9.99145e-271,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH"}
{"tweet_id":9.9874e-271,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home."}
{"tweet_id":9.96658e-271,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir  this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i"}
{"tweet_id":9.96605e-271,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared"}
{"tweet_id":9.95798e-271,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help"}
{"tweet_id":9.9578e-271,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1/2)"}
{"tweet_id":9.9545e-271,"airline_sentiment":"neutral","airline":"Southwest","text":"@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :("}
{"tweet_id":9.93321e-271,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone"}
{"tweet_id":9.90563e-271,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad."}
{"tweet_id":9.88879e-271,"airline_sentiment":"positive","airline":"Southwest","text":"@SouthwestAir nice work on the update!"}
{"tweet_id":9.80808e-271,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?"}
{"tweet_id":9.76052e-271,"airline_sentiment":"negative","airline":"Southwest","text":"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not."}
{"tweet_id":1.54659e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)\n#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j"}
{"tweet_id":1.54659e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I hope so because I fly very often and would hate to change airlines."}
{"tweet_id":1.54642e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flight 1041 to Savannah, GA"}
{"tweet_id":1.54627e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!"}
{"tweet_id":1.54576e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!"}
{"tweet_id":1.5457e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue update on Flight 462 would be appreciated when you have time, thanks"}
{"tweet_id":1.54565e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue check DM please :)"}
{"tweet_id":1.5454e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek"}
{"tweet_id":1.54461e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap"}
{"tweet_id":1.54408e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw"}
{"tweet_id":1.54388e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help."}
{"tweet_id":1.54381e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Submitted, hoping for quick decision, tied to another donation we just received:\nProposal- 27th Annual Gala\nOrg- Boundless Readers"}
{"tweet_id":1.54362e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight."}
{"tweet_id":1.54346e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you for the information."}
{"tweet_id":1.5433e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue did you know that suicide is the second leading cause of death among teens 10-24"}
{"tweet_id":1.5433e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Ok and in Dominican Republic what numbers?"}
{"tweet_id":1.54302e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ive tried on my phone and laptop :("}
{"tweet_id":1.54298e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺"}
{"tweet_id":1.54293e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue sale please soon?? I need a tan"}
{"tweet_id":1.54291e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop"}
{"tweet_id":1.54291e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th."}
{"tweet_id":1.54288e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it."}
{"tweet_id":1.54284e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue upset with the lack of communication we've received for our \"\"on time\"\" flight 1170 out of MCO"}
{"tweet_id":1.54275e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Not for the dates or destination I'm headed 😔"}
{"tweet_id":1.54244e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again."}
{"tweet_id":1.54243e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue great."}
{"tweet_id":1.54228e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. 😉"}
{"tweet_id":1.54208e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?"}
{"tweet_id":1.54205e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue flight 117. proud to fly Jet Blue!"}
{"tweet_id":1.54203e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue awesome, thanks! on hold now."}
{"tweet_id":1.54196e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great."}
{"tweet_id":1.54194e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200."}
{"tweet_id":1.54147e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame."}
{"tweet_id":1.54144e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can't book a flight because of outdated, forced opt-in \"\"Verified by Visa\"\" nonsense. Help a girl out? I just want to get to @sxsw"}
{"tweet_id":1.54059e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Stop trying to make #fleek happen! #PointsMe"}
{"tweet_id":1.54059e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter"}
{"tweet_id":1.54058e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places..."}
{"tweet_id":1.54043e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I did see that! Working on picking up a trip or two as we type."}
{"tweet_id":1.54038e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it's poop and barely works"}
{"tweet_id":1.54014e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)"}
{"tweet_id":1.53997e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your wifi is a lie and i hate you"}
{"tweet_id":1.53985e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :("}
{"tweet_id":1.53981e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting \"\"We are not able to sign you in\"\" msg."}
{"tweet_id":1.53976e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!"}
{"tweet_id":1.53903e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flight 462 to Boston delayed due to weather in Tampa?"}
{"tweet_id":1.53789e-270,"airline_sentiment":"neutral","airline":"Delta","text":"More like BaeJet Airways, amirite?\n\n“@JetBlue: @terrybrokebad Right back at ya!”"}
{"tweet_id":1.53781e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?"}
{"tweet_id":1.53781e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines."}
{"tweet_id":1.53774e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport"}
{"tweet_id":1.53744e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me."}
{"tweet_id":1.53717e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@CatfoodBeerGlue you'll enjoy this. \n\n“@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT”"}
{"tweet_id":1.53709e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue yer deals never seem to include NYC-->PDX or NYC-->PGH...wish they did!"}
{"tweet_id":1.53455e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!"}
{"tweet_id":1.53447e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue thank you! Headed from LBC to OAK !"}
{"tweet_id":1.53436e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3"}
{"tweet_id":1.53383e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu” I just 🙈"}
{"tweet_id":1.53334e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘"}
{"tweet_id":1.5333e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue \"\"Do what you love and you'll never work a day in your life.\"\" 😊"}
{"tweet_id":1.5332e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue It drops 75 when i take off the other two people, and vice versa. back and forth."}
{"tweet_id":1.53306e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place"}
{"tweet_id":1.53281e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Longing to look into the blue eyes. #firstlove"}
{"tweet_id":1.53255e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom"}
{"tweet_id":1.53203e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Sigh... “@JetBlue: Our fleet's on fleek. http://t.co/W5NL0AY9Bl”"}
{"tweet_id":1.53202e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  please start flying to Guyana soon"}
{"tweet_id":1.53187e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue just leave certain things to the kids."}
{"tweet_id":1.53187e-270,"airline_sentiment":"positive","airline":"Delta","text":"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH"}
{"tweet_id":1.5318e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Annnndddd, I just booked my flight. That was easy."}
{"tweet_id":1.53163e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!"}
{"tweet_id":1.53148e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP” :("}
{"tweet_id":1.53146e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you very much!"}
{"tweet_id":1.53102e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?"}
{"tweet_id":1.53073e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)"}
{"tweet_id":1.53061e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?”"}
{"tweet_id":1.53048e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!"}
{"tweet_id":1.53047e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue glad you like it. Feel free to steal it."}
{"tweet_id":1.53029e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks."}
{"tweet_id":1.52988e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks to you customers like me stay loyal. From check in to landing."}
{"tweet_id":1.52944e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz"}
{"tweet_id":1.52933e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #"}
{"tweet_id":1.52911e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Wish Everyone felt like you"}
{"tweet_id":1.52906e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue sounds great! Thank you!! :)"}
{"tweet_id":1.52895e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv"}
{"tweet_id":1.52886e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!"}
{"tweet_id":1.52837e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue"}
{"tweet_id":1.52806e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue incredible PR team. 👏👏👏👏"}
{"tweet_id":1.52747e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13."}
{"tweet_id":1.52735e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising."}
{"tweet_id":1.52685e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I just DM'd you!"}
{"tweet_id":1.52651e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl"}
{"tweet_id":1.52616e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?"}
{"tweet_id":1.52615e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion."}
{"tweet_id":1.52593e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue hi friend! Question for you when you have a moment."}
{"tweet_id":1.52532e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame"}
{"tweet_id":1.52489e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks"}
{"tweet_id":1.52452e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏"}
{"tweet_id":1.52373e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why was Flight 1856 delayed to Buffalo ?  It’s a direct flight and the plane is at the gate."}
{"tweet_id":1.52352e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today."}
{"tweet_id":1.5233e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we were supposed to be Vieques by 3pm"}
{"tweet_id":1.52328e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your customer service today was deplorable.  There were plenty of ways u could have gotten us on that flight. #badcustomerservice"}
{"tweet_id":1.52325e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound"}
{"tweet_id":1.52301e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?"}
{"tweet_id":1.52264e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'("}
{"tweet_id":1.52257e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG"}
{"tweet_id":1.52224e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr"}
{"tweet_id":1.52203e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh"}
{"tweet_id":1.5216e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue great will do once I land in JFK"}
{"tweet_id":1.52032e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning."}
{"tweet_id":1.5193e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue haha. TY. Do you know what time that lane opens at Logan?"}
{"tweet_id":1.5183e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Flight 1447 (N351JB) \"\"JBLU\"\" arrives at @FlyTPA following flight from Westchester County Airport http://t.co/xX2M2jxQep"}
{"tweet_id":1.51798e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine"}
{"tweet_id":1.51693e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue"}
{"tweet_id":1.51041e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue sure is 💙"}
{"tweet_id":1.50708e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers"}
{"tweet_id":1.50317e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back."}
{"tweet_id":1.50159e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence"}
{"tweet_id":1.50133e-270,"airline_sentiment":"neutral","airline":"Delta","text":"RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF"}
{"tweet_id":1.5002e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks so much!"}
{"tweet_id":1.49993e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created."}
{"tweet_id":1.49942e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?"}
{"tweet_id":1.49937e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap."}
{"tweet_id":1.49923e-270,"airline_sentiment":"neutral","airline":"Delta","text":"At the airport ready to get this @JetBlue red eye going.... Soooooo sleepy.  #NoPlaceLikeHome #eventhoughits2degreesathome"}
{"tweet_id":1.49911e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please."}
{"tweet_id":1.49838e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful."}
{"tweet_id":1.49781e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight."}
{"tweet_id":1.4977e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”haa man"}
{"tweet_id":1.49768e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue its domestic I just wanted more of an idea so I don't get surprised."}
{"tweet_id":1.49749e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue That makes two of us! Lol #Blushing"}
{"tweet_id":1.49707e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG"}
{"tweet_id":1.49706e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!"}
{"tweet_id":1.49705e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps"}
{"tweet_id":1.49645e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue #1680 Super smooth flight and landing. Nicely done."}
{"tweet_id":1.49588e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue try harder. Take a winners attitude to your work."}
{"tweet_id":1.49563e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm."}
{"tweet_id":1.49557e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3"}
{"tweet_id":1.4955e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3"}
{"tweet_id":1.49549e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V” this happened"}
{"tweet_id":1.49549e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - Definitely no note from whoever stole from me."}
{"tweet_id":1.49527e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?"}
{"tweet_id":1.49489e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?"}
{"tweet_id":1.49448e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?"}
{"tweet_id":1.49423e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)"}
{"tweet_id":1.49409e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople"}
{"tweet_id":1.49408e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue DONT LOSE MY LUGGAGE!!!"}
{"tweet_id":1.49401e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!"}
{"tweet_id":1.49389e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!"}
{"tweet_id":1.49383e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??"}
{"tweet_id":1.4935e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?"}
{"tweet_id":1.49245e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Stop this madness RT @JetBlue: Our fleet's on fleek. http://t.co/7x9uSbj2FV"}
{"tweet_id":1.49222e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I can't find a good photo of it... You got one? #goodnight"}
{"tweet_id":1.49201e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!"}
{"tweet_id":1.49188e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I like \"\" Follow @JetBlue \"\""}
{"tweet_id":1.49186e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue or she ;)"}
{"tweet_id":1.49186e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane"}
{"tweet_id":1.49184e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what maintenance?  The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board"}
{"tweet_id":1.49166e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue that's not a answer!"}
{"tweet_id":1.4916e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft"}
{"tweet_id":1.49147e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO"}
{"tweet_id":1.49107e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/BBM6PAbORt” <<Now THAT is fuckin funny. 😂"}
{"tweet_id":1.49098e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?"}
{"tweet_id":1.49072e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http://t.co/jByVMsOd29"}
{"tweet_id":1.49052e-270,"airline_sentiment":"negative","airline":"Delta","text":"See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4"}
{"tweet_id":1.49048e-270,"airline_sentiment":"negative","airline":"Delta","text":".@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother.  Your CS reps have been so very helpful, patient and friendly."}
{"tweet_id":1.49018e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?"}
{"tweet_id":1.48991e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time."}
{"tweet_id":1.48977e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy"}
{"tweet_id":1.48957e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for \"\"weather\"\" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?"}
{"tweet_id":1.48905e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow"}
{"tweet_id":1.48848e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Welp. “@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC”"}
{"tweet_id":1.48797e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue plan to repair its brand http://t.co/ui9M8YpzH2 via @WSJ"}
{"tweet_id":1.48731e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue ok is I hope thy the Bahamas next"}
{"tweet_id":1.48688e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/7XMaV13G2W” http://t.co/Ela7TNtcIR"}
{"tweet_id":1.48653e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Not trying to make you look bad, on your website it says: \"\"Due to weather in the Charleston, NC\"\" Its actually in SC, not NC"}
{"tweet_id":1.48616e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue can your people working this contact me, I have a project in the works."}
{"tweet_id":1.48604e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?"}
{"tweet_id":1.48584e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?"}
{"tweet_id":1.48542e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Am I the only one who had to look that up? I must be getting old...\n #damn"}
{"tweet_id":1.48513e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Oh yeah? RT @JetBlue: Our fleet's on fleek. http://t.co/FTv2NWWQF1”"}
{"tweet_id":1.48511e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue when are you guys flying it froward in the Bahamas."}
{"tweet_id":1.48501e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/M2wSg2olgo” -_-"}
{"tweet_id":1.4843e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Btw, thanks for responding quickly!!"}
{"tweet_id":1.48428e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that."}
{"tweet_id":1.48411e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted."}
{"tweet_id":1.48406e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http://t.co/eNXV64RkbU"}
{"tweet_id":1.48394e-270,"airline_sentiment":"neutral","airline":"Delta","text":"👉🚪RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL"}
{"tweet_id":1.48387e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you found my camera!  Thank you!  You rock!"}
{"tweet_id":1.48367e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/g97HAbyeP5”\n\nSMH"}
{"tweet_id":1.48366e-270,"airline_sentiment":"neutral","airline":"Delta","text":"how sway how “@JetBlue: Our fleet's on fleek. http://t.co/tQc96tKcI9”"}
{"tweet_id":1.48354e-270,"airline_sentiment":"neutral","airline":"Delta","text":"um wut “@JetBlue: Our fleet's on fleek. http://t.co/M4UWcPxtXJ”"}
{"tweet_id":1.48327e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg"}
{"tweet_id":1.48326e-270,"airline_sentiment":"positive","airline":"Delta","text":"Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU"}
{"tweet_id":1.4832e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue SHUT THE DOOR ON YOUR WAY OUT. 🙅"}
{"tweet_id":1.48304e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already."}
{"tweet_id":1.48215e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening."}
{"tweet_id":1.48211e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!"}
{"tweet_id":1.48197e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Gotcha... but \"\"lessening the delay\"\" ... that part's not happening, right?"}
{"tweet_id":1.48194e-270,"airline_sentiment":"negative","airline":"Delta","text":"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq"}
{"tweet_id":1.48192e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI"}
{"tweet_id":1.48192e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH"}
{"tweet_id":1.48192e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/P6eef1zWzc"}
{"tweet_id":1.48183e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?"}
{"tweet_id":1.48164e-270,"airline_sentiment":"neutral","airline":"Delta","text":"smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX"}
{"tweet_id":1.48164e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @BucketObolts Same"}
{"tweet_id":1.48117e-270,"airline_sentiment":"negative","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop"}
{"tweet_id":1.48093e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/TnKIXXrxHB” 😂😂"}
{"tweet_id":1.48077e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http://t.co/pG96ys9aSW"}
{"tweet_id":1.48046e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?"}
{"tweet_id":1.48033e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing."}
{"tweet_id":1.48025e-270,"airline_sentiment":"negative","airline":"Delta","text":"STOP @JetBlue"}
{"tweet_id":1.48006e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?"}
{"tweet_id":1.47973e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Worked now, ty"}
{"tweet_id":1.47955e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Im just saying change can be amazing, like Miami. 😉"}
{"tweet_id":1.47948e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue App still saying I can't DM you..."}
{"tweet_id":1.47939e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”"}
{"tweet_id":1.47898e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue once again my flight is delayed. I hope I dont miss my  connecting. Please don't fuck me... I have a girlfriend -_-"}
{"tweet_id":1.47892e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue lmfao."}
{"tweet_id":1.47849e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue what's good with a Miami terminal?"}
{"tweet_id":1.47838e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/mpi4yuo9jR” Oh word!!!!??????"}
{"tweet_id":1.47836e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue everyone is overreacting. Keep up your swag!"}
{"tweet_id":1.47827e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/5KshTUe6Q0” 😂"}
{"tweet_id":1.47817e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do."}
{"tweet_id":1.4781e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!"}
{"tweet_id":1.47808e-270,"airline_sentiment":"positive","airline":"Delta","text":"So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours."}
{"tweet_id":1.47718e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this"}
{"tweet_id":1.47713e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional"}
{"tweet_id":1.47707e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!"}
{"tweet_id":1.47695e-270,"airline_sentiment":"neutral","airline":"Delta","text":"OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? 😭😁😆😵 How many people even know what that means, lol?"}
{"tweet_id":1.47686e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ"}
{"tweet_id":1.47675e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue received a voucher but if you want to improve relations be up front with passengers."}
{"tweet_id":1.47593e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/aJM3BhJVaa” #foh"}
{"tweet_id":1.47498e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!"}
{"tweet_id":1.4749e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue two rows"}
{"tweet_id":1.47488e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO"}
{"tweet_id":1.47486e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue hi guys, do you have a general enquires email address please? Thanks David."}
{"tweet_id":1.47484e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing"}
{"tweet_id":1.47482e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie"}
{"tweet_id":1.47468e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ"}
{"tweet_id":1.47453e-270,"airline_sentiment":"neutral","airline":"Delta","text":"HA! “@JetBlue: Our fleet's on fleek. http://t.co/zQuTUS7epW”"}
{"tweet_id":1.47448e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag"}
{"tweet_id":1.47439e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified"}
{"tweet_id":1.47408e-270,"airline_sentiment":"neutral","airline":"Delta","text":"No they didn't -.- “@JetBlue: Our fleet's on fleek. http://t.co/58B7swRpmq”"}
{"tweet_id":1.47396e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/BBaONx9txD”"}
{"tweet_id":1.47382e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue How do I know if my flight was deemed a dark flight?"}
{"tweet_id":1.47372e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Bruh “@JetBlue: Our fleet's on fleek. http://t.co/W9BQiw0aou”"}
{"tweet_id":1.47369e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue CEO battles to appease passengers, investors - Toledo Blade http://t.co/R4xJXQRX1z"}
{"tweet_id":1.47361e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :/"}
{"tweet_id":1.47357e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/HovuAIsG16” WTF 😂😂😂😂"}
{"tweet_id":1.47355e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Lol, k. “@JetBlue: Our fleet's on fleek. http://t.co/IUX94Rgc83”"}
{"tweet_id":1.47349e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/XX5QSCjlL1” @BrandsSayingBae #Freberg15"}
{"tweet_id":1.47343e-270,"airline_sentiment":"negative","airline":"Delta","text":"Noooo don't do it, please don't do it 😩RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR”"}
{"tweet_id":1.47342e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/pr3OeBC2N2” lol wut?"}
{"tweet_id":1.47335e-270,"airline_sentiment":"neutral","airline":"Delta","text":"............. RT @JetBlue: Our fleet's on fleek. http://t.co/X7iLzqdwe2"}
{"tweet_id":1.47331e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/4LlWi5oxvO” lmfaooooo hook me up with a flight!"}
{"tweet_id":1.47328e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/FVYzjLDTON” 🚶🚶🚶🚶"}
{"tweet_id":1.47325e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Indeed. It was not 😉."}
{"tweet_id":1.47318e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member."}
{"tweet_id":1.47312e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Not helping since there's a bunch of us trying to get off at the same time."}
{"tweet_id":1.47305e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. #FlyingitForward"}
{"tweet_id":1.47303e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Just got the time to reply and share my thoughts in greater detail via web form."}
{"tweet_id":1.47301e-270,"airline_sentiment":"neutral","airline":"Delta","text":"YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http://t.co/oAJ5mnuchA"}
{"tweet_id":1.47299e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you guys operate a world class company and for that I thank you"}
{"tweet_id":1.47295e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y” lol!!!!!"}
{"tweet_id":1.47294e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Oh wow. #sm “@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU”"}
{"tweet_id":1.47288e-270,"airline_sentiment":"neutral","airline":"Delta","text":"#Real RT @JetBlue: Our fleet's on fleek. http://t.co/ERzht75kqZ"}
{"tweet_id":1.47283e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh."}
{"tweet_id":1.47278e-270,"airline_sentiment":"negative","airline":"Delta","text":"Sorry for unfollowing, @JetBlue"}
{"tweet_id":1.4726e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated"}
{"tweet_id":1.47257e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue loved the service from the staff at Newark today. \n\nGood service goes along way.\n\nI appreciate your preciation  \n\nNj ✈️Tampa \n\n🔵🔵🔵"}
{"tweet_id":1.47247e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Why lord why“@JetBlue: Our fleet's on fleek. http://t.co/nlzS1Ehnee”"}
{"tweet_id":1.47209e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL”\n\nC'mon fam😭😭 just. No. Ok?"}
{"tweet_id":1.47203e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue lord..."}
{"tweet_id":1.472e-270,"airline_sentiment":"neutral","airline":"Delta","text":"You don't have to do this “@JetBlue: Our fleet's on fleek. http://t.co/iZfofgjzUi”"}
{"tweet_id":1.47188e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue when can we start Flight Booking Problems flights for November?"}
{"tweet_id":1.47181e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx”😂😂😂"}
{"tweet_id":1.47176e-270,"airline_sentiment":"positive","airline":"Delta","text":"Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR"}
{"tweet_id":1.47171e-270,"airline_sentiment":"neutral","airline":"Delta","text":"NO“@JetBlue: Our fleet's on fleek. http://t.co/UgFCKErmrW”"}
{"tweet_id":1.47164e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5” r u serious"}
{"tweet_id":1.47162e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx"}
{"tweet_id":1.47157e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😂😂 RT @JetBlue: Our fleet's on fleek. http://t.co/rinzYSK6kI"}
{"tweet_id":1.47155e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/1incNCaV4n” - wow"}
{"tweet_id":1.47135e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue lolol @s_myc88"}
{"tweet_id":1.47133e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF"}
{"tweet_id":1.47127e-270,"airline_sentiment":"negative","airline":"Delta","text":"Just in case you needed confirmation that \"\"on fleek\"\" is dead & gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ"}
{"tweet_id":1.47124e-270,"airline_sentiment":"neutral","airline":"Delta","text":"but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS"}
{"tweet_id":1.4712e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue *fights air*"}
{"tweet_id":1.47115e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/Q16Xvwg0L6” .... I have to refrain what I want to say"}
{"tweet_id":1.47102e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS”@jameskraw see."}
{"tweet_id":1.47099e-270,"airline_sentiment":"neutral","airline":"Delta","text":"STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO"}
{"tweet_id":1.47093e-270,"airline_sentiment":"negative","airline":"Delta","text":"No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”"}
{"tweet_id":1.47091e-270,"airline_sentiment":"negative","airline":"Delta","text":"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX"}
{"tweet_id":1.47085e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Too Late Flight. RT “@JetBlue: Our fleet's on fleek. http://t.co/nJ5Ga1gds5”"}
{"tweet_id":1.47083e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Who did this?!?!“@JetBlue: Our fleet's on fleek. http://t.co/kHZrCCyp2A”"}
{"tweet_id":1.4708e-270,"airline_sentiment":"negative","airline":"Delta","text":"This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp"}
{"tweet_id":1.4708e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue true. Maybe. Wish I had expedited security haha"}
{"tweet_id":1.47073e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue i hate the internet lol"}
{"tweet_id":1.47073e-270,"airline_sentiment":"positive","airline":"Delta","text":"Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”"}
{"tweet_id":1.4707e-270,"airline_sentiment":"negative","airline":"Delta","text":"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22"}
{"tweet_id":1.4707e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Welllllll.... RT @JetBlue: Our fleet's on fleek. http://t.co/dHHomG2kiX"}
{"tweet_id":1.47068e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/gHJBp5Gg67” why"}
{"tweet_id":1.47062e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9"}
{"tweet_id":1.47059e-270,"airline_sentiment":"negative","airline":"Delta","text":"I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA"}
{"tweet_id":1.47058e-270,"airline_sentiment":"positive","airline":"Delta","text":"Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN"}
{"tweet_id":1.47055e-270,"airline_sentiment":"negative","airline":"Delta","text":"Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB"}
{"tweet_id":1.47055e-270,"airline_sentiment":"negative","airline":"Delta","text":"STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”"}
{"tweet_id":1.47055e-270,"airline_sentiment":"neutral","airline":"Delta","text":"JetBlue reading the NYTimes. “@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly”"}
{"tweet_id":1.47053e-270,"airline_sentiment":"negative","airline":"Delta","text":"Stop the madness \"\"@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”"}
{"tweet_id":1.47052e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue why bro"}
{"tweet_id":1.47052e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/uKM4e99Dz0” lmaoooo 😂😂😂😂"}
{"tweet_id":1.47052e-270,"airline_sentiment":"neutral","airline":"Delta","text":".@JetBlue Delete this tweet."}
{"tweet_id":1.47052e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/y5qE9HcQzT” why."}
{"tweet_id":1.47051e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!"}
{"tweet_id":1.47048e-270,"airline_sentiment":"positive","airline":"Delta","text":"Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”"}
{"tweet_id":1.47034e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone."}
{"tweet_id":1.47031e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation."}
{"tweet_id":1.47024e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)"}
{"tweet_id":1.47012e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue window exits give it away."}
{"tweet_id":1.4701e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?"}
{"tweet_id":1.47001e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue .. { it's all a320's right?}"}
{"tweet_id":1.46977e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http://t.co/knUVuOVhub"}
{"tweet_id":1.46954e-270,"airline_sentiment":"positive","airline":"Delta","text":"\"\"LOL you guys are so on it\"\" - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”"}
{"tweet_id":1.46945e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue wow, keeping up with the times..."}
{"tweet_id":1.4693e-270,"airline_sentiment":"neutral","airline":"Delta","text":"..... Can you not? “@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo”"}
{"tweet_id":1.46926e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You respond to complaints about cultural appropriation with more of it!?  You're  now below Spirit Airlines on my fly list."}
{"tweet_id":1.46925e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😩😩😩 “@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G”"}
{"tweet_id":1.46918e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!"}
{"tweet_id":1.46912e-270,"airline_sentiment":"neutral","airline":"Delta","text":"No. RT @JetBlue Our fleet's on fleek."}
{"tweet_id":1.4691e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Really ? 😑“@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6”"}
{"tweet_id":1.46902e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http://t.co/e2AXlqzWvh"}
{"tweet_id":1.46897e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards"}
{"tweet_id":1.46896e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck.."}
{"tweet_id":1.46896e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/jm4GeyXbY5”LOL"}
{"tweet_id":1.46889e-270,"airline_sentiment":"negative","airline":"Delta","text":"We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71"}
{"tweet_id":1.46889e-270,"airline_sentiment":"positive","airline":"Delta","text":"I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙"}
{"tweet_id":1.46888e-270,"airline_sentiment":"neutral","airline":"Delta","text":"BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG"}
{"tweet_id":1.46887e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?"}
{"tweet_id":1.46886e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March\n\nWhere do I go for this...or can you assist me ?"}
{"tweet_id":1.46882e-270,"airline_sentiment":"negative","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑"}
{"tweet_id":1.46882e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue which type plane is flt 1065 from bos to rsw?"}
{"tweet_id":1.46878e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😕 RT @JetBlue: Our fleet's on fleek. http://t.co/4KH92mKoTZ"}
{"tweet_id":1.46874e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀"}
{"tweet_id":1.46873e-270,"airline_sentiment":"neutral","airline":"Delta","text":"You know what ... RT “@JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n”"}
{"tweet_id":1.46873e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Please explain …….. “@JetBlue: Our fleet's on fleek. http://t.co/vOsIzh17sl”"}
{"tweet_id":1.46872e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm sick of y'all."}
{"tweet_id":1.46872e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😒 \"\"@JetBlue: Our fleet's on fleek. http://t.co/K66SRFnw77”"}
{"tweet_id":1.46867e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/XASPqDsqhE”"}
{"tweet_id":1.46865e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow"}
{"tweet_id":1.46865e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance"}
{"tweet_id":1.46862e-270,"airline_sentiment":"neutral","airline":"Delta","text":"*On the brink of bankruptcy. “@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ”"}
{"tweet_id":1.46857e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue ....you haven't got me just yet\n\nCan a 1 way LAX-NYC cost me under 190?"}
{"tweet_id":1.46853e-270,"airline_sentiment":"neutral","airline":"Delta","text":"X__x RT @JetBlue: Our fleet's on fleek. http://t.co/xxppZo88j1"}
{"tweet_id":1.46853e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Or...\n\n....how about a 1way LAX-NYC(area) under 190?! Is this possible ?"}
{"tweet_id":1.46852e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/CXTTxV2lMP” 😒"}
{"tweet_id":1.46851e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/ar0VayLmFc” Really Jet Blue? Lmao"}
{"tweet_id":1.4685e-270,"airline_sentiment":"positive","airline":"Delta","text":"Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E"}
{"tweet_id":1.46848e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Sent."}
{"tweet_id":1.46843e-270,"airline_sentiment":"negative","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate"}
{"tweet_id":1.4684e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks"}
{"tweet_id":1.46835e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Tell me more 😳...\n\nBecause I need a 1 way to NYC, and I might choose you"}
{"tweet_id":1.46832e-270,"airline_sentiment":"neutral","airline":"Delta","text":"RT “@JetBlue: Our fleet's on fleek. http://t.co/FRAqDPKyga” @hellobrittNEY_"}
{"tweet_id":1.46827e-270,"airline_sentiment":"negative","airline":"Delta","text":"RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....😕"}
{"tweet_id":1.46826e-270,"airline_sentiment":"neutral","airline":"Delta","text":"STAHP!! 😂😂😭😭😭😭 RT @JetBlue Our fleet's on fleek. http://t.co/BM2unRaOnI"}
{"tweet_id":1.46822e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/t2qBGAMfpc” this happened"}
{"tweet_id":1.46819e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue but Virgin has wifi 👀"}
{"tweet_id":1.46812e-270,"airline_sentiment":"negative","airline":"Delta","text":"Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD"}
{"tweet_id":1.46812e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😐 “@JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl”"}
{"tweet_id":1.46812e-270,"airline_sentiment":"negative","airline":"Delta","text":"No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”"}
{"tweet_id":1.46805e-270,"airline_sentiment":"neutral","airline":"Delta","text":"X____x RT @JetBlue: Our fleet's on fleek. http://t.co/Y39YzDpBvU"}
{"tweet_id":1.46792e-270,"airline_sentiment":"positive","airline":"Delta","text":"Yall tried it. \"\"@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”"}
{"tweet_id":1.46784e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t”-see what ihop started 😑"}
{"tweet_id":1.46772e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9” lmao you know a white person said this"}
{"tweet_id":1.46744e-270,"airline_sentiment":"negative","airline":"Delta","text":"can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl"}
{"tweet_id":1.46724e-270,"airline_sentiment":"negative","airline":"Delta","text":"Why @JetBlue let someone from black Twitter in their multimedia department?"}
{"tweet_id":1.46718e-270,"airline_sentiment":"neutral","airline":"Delta","text":"❤️❤️❤️“@JetBlue: Our fleet's on fleek. http://t.co/UHUmAskLdv”"}
{"tweet_id":1.46698e-270,"airline_sentiment":"neutral","airline":"Delta","text":"RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI"}
{"tweet_id":1.46693e-270,"airline_sentiment":"negative","airline":"Delta","text":"delete your account @JetBlue"}
{"tweet_id":1.4668e-270,"airline_sentiment":"negative","airline":"Delta","text":"Do less please @JetBlue"}
{"tweet_id":1.46677e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue my family and I are excited to see you too😊😊"}
{"tweet_id":1.46675e-270,"airline_sentiment":"negative","airline":"Delta","text":":( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ"}
{"tweet_id":1.46668e-270,"airline_sentiment":"negative","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah"}
{"tweet_id":1.46666e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets"}
{"tweet_id":1.46647e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/Hez4jk4ZsK” ~huh?"}
{"tweet_id":1.46643e-270,"airline_sentiment":"negative","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop."}
{"tweet_id":1.46642e-270,"airline_sentiment":"neutral","airline":"Delta","text":"LMAO Y'ALL “@JetBlue: Our fleet's on fleek. http://t.co/LQjT2jvOYS”"}
{"tweet_id":1.46641e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue sounds good!!!💙💙💙💙"}
{"tweet_id":1.46635e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @courteroy LOLZ. \"\"On Fleek\"\""}
{"tweet_id":1.46634e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue who's running your tweeter using the word fleek?"}
{"tweet_id":1.46631e-270,"airline_sentiment":"negative","airline":"Delta","text":".@JetBlue this is enough for me to stop flying JetBlue."}
{"tweet_id":1.4663e-270,"airline_sentiment":"negative","airline":"Delta","text":"STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB"}
{"tweet_id":1.46627e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse."}
{"tweet_id":1.46625e-270,"airline_sentiment":"negative","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”\n\nCan't fly you anymore, we had a good run ✌️"}
{"tweet_id":1.46623e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)"}
{"tweet_id":1.46622e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv"}
{"tweet_id":1.46618e-270,"airline_sentiment":"negative","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! 😂😂😂 hell no... Yall petty"}
{"tweet_id":1.46617e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/H11jglw74L”ayyy 😎"}
{"tweet_id":1.46617e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue  hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM"}
{"tweet_id":1.46616e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/mFSsh2UHUe” LMFAO!!!!!!!!!!"}
{"tweet_id":1.46615e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !"}
{"tweet_id":1.46613e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet."}
{"tweet_id":1.46602e-270,"airline_sentiment":"neutral","airline":"Delta","text":"They didnt just tweet this... Nah. RT “@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX”"}
{"tweet_id":1.46602e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue lmfao, i love it"}
{"tweet_id":1.46595e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue woof."}
{"tweet_id":1.46594e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!"}
{"tweet_id":1.46594e-270,"airline_sentiment":"negative","airline":"Delta","text":"Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO"}
{"tweet_id":1.46593e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9” is fleek dead yet now?"}
{"tweet_id":1.46586e-270,"airline_sentiment":"negative","airline":"Delta","text":"But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm"}
{"tweet_id":1.46586e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/2UaICFJRmS” no way"}
{"tweet_id":1.46585e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96” smh"}
{"tweet_id":1.46584e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Now put your baggage fees back on \"\"free.\"\" RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB"}
{"tweet_id":1.46584e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Bruh...real tweet from @JetBlue \"\"Our fleet's on fleek. http://t.co/dqny4aKTg9\"\""}
{"tweet_id":1.46578e-270,"airline_sentiment":"negative","airline":"Delta","text":"nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI"}
{"tweet_id":1.46575e-270,"airline_sentiment":"neutral","airline":"Delta","text":"💯💯💯 RT @JetBlue: Our fleet's on fleek. http://t.co/SrM13qbRZD"}
{"tweet_id":1.46575e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no. Please stop."}
{"tweet_id":1.4657e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue well, now I'll make sure to never fly JetBlue"}
{"tweet_id":1.46569e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😩😩😩“@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C”"}
{"tweet_id":1.46569e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Please don't. RT “@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYA”"}
{"tweet_id":1.46564e-270,"airline_sentiment":"positive","airline":"Delta","text":"LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”"}
{"tweet_id":1.46564e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I digg it!"}
{"tweet_id":1.46564e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @BrandsSayingBae well here we go"}
{"tweet_id":1.46563e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I want you guys to be the first to fly to #Cuba, from NYC."}
{"tweet_id":1.46563e-270,"airline_sentiment":"negative","airline":"Delta","text":"Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4”"}
{"tweet_id":1.4656e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline"}
{"tweet_id":1.46558e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels."}
{"tweet_id":1.46556e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue ...really?"}
{"tweet_id":1.46555e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Looking cool"}
{"tweet_id":1.46551e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😩😂😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/yco9dikpt9”"}
{"tweet_id":1.46551e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue no. come on."}
{"tweet_id":1.46528e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Definitely! Lots of announcements and the app is great."}
{"tweet_id":1.46517e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw"}
{"tweet_id":1.46508e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you bet:)"}
{"tweet_id":1.46506e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :("}
{"tweet_id":1.46491e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI"}
{"tweet_id":1.46488e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you. Appreciate that!!"}
{"tweet_id":1.46479e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !"}
{"tweet_id":1.46445e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!"}
{"tweet_id":1.46429e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5"}
{"tweet_id":1.46344e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look \"\"normal\"\" ????"}
{"tweet_id":1.46301e-270,"airline_sentiment":"positive","airline":"Delta","text":"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)"}
{"tweet_id":1.46262e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags."}
{"tweet_id":1.46242e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!"}
{"tweet_id":1.46227e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York… http://t.co/QygXGmd3Sn"}
{"tweet_id":1.46191e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!"}
{"tweet_id":1.4618e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today."}
{"tweet_id":1.46169e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right."}
{"tweet_id":1.46152e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue good to know, thanks so much!"}
{"tweet_id":1.46103e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner"}
{"tweet_id":1.46083e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue HE is a lap infant (4 mons old)"}
{"tweet_id":1.46065e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Thanks."}
{"tweet_id":1.46045e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request"}
{"tweet_id":1.46044e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Gerne :)"}
{"tweet_id":1.46036e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card, 1/2 BillMeLate Flightr? Thanks!"}
{"tweet_id":1.45944e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:\"\"your wait time should not be longer than 9 mins\"\" waited longer than 18 mins and no answer!"}
{"tweet_id":1.45931e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised."}
{"tweet_id":1.45925e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue expanding!  http://t.co/Kk6EixifP5  #Nantucket #Aviation"}
{"tweet_id":1.45909e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks"}
{"tweet_id":1.45892e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I believe you have to follow me so I can send you a message"}
{"tweet_id":1.45859e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need..."}
{"tweet_id":1.45849e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!"}
{"tweet_id":1.45848e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I would like the actual email address so I can follow up. thank you."}
{"tweet_id":1.45843e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue ...and when did your legal department start running your social media channels?"}
{"tweet_id":1.45837e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue nope. The \"\"regular\"\" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS."}
{"tweet_id":1.4583e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue sounds fun! How does that work?"}
{"tweet_id":1.45829e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks! Calling right now!"}
{"tweet_id":1.45824e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site."}
{"tweet_id":1.45808e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)"}
{"tweet_id":1.45808e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!"}
{"tweet_id":1.45797e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek"}
{"tweet_id":1.4576e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I would like to communicate directly with a \"\"Customer Experience\"\" executive. Does Joanna Geraghty have an email address?"}
{"tweet_id":1.45741e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather"}
{"tweet_id":1.4574e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!"}
{"tweet_id":1.45708e-270,"airline_sentiment":"positive","airline":"Delta","text":"@jetblue thanks"}
{"tweet_id":1.45643e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt."}
{"tweet_id":1.45639e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF"}
{"tweet_id":1.45627e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter"}
{"tweet_id":1.45626e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!"}
{"tweet_id":1.45587e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you!!"}
{"tweet_id":1.45583e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun"}
{"tweet_id":1.45561e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset"}
{"tweet_id":1.45518e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue keeps getting better. No water on the plane."}
{"tweet_id":1.45514e-270,"airline_sentiment":"neutral","airline":"Delta","text":".@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it."}
{"tweet_id":1.45491e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks"}
{"tweet_id":1.45436e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :((("}
{"tweet_id":1.45378e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv"}
{"tweet_id":1.45349e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  would love to go to Hawaii to visit pearl harbor."}
{"tweet_id":1.45333e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?"}
{"tweet_id":1.45309e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue lol at your \"\"estimated departure time.\"\" Plane hasn't even started boarding yet. You can't even get your delays right."}
{"tweet_id":1.45283e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening."}
{"tweet_id":1.45264e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒"}
{"tweet_id":1.45249e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue How can I best track deals and special flight offers? I'm liking your international options..."}
{"tweet_id":1.4516e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yeah I'm aware of that. Hence my original msg to you."}
{"tweet_id":1.45121e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster."}
{"tweet_id":1.45097e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no I asked. Either way it doesn't make the flight less delayed."}
{"tweet_id":1.45044e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!"}
{"tweet_id":1.4504e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet."}
{"tweet_id":1.44961e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta."}
{"tweet_id":1.44944e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better"}
{"tweet_id":1.44919e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Are you having any issues with online check-in? My colleague and I are getting \"\"Webpage not available\"\" after submitting online form"}
{"tweet_id":1.44882e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue no one yet but some, fl 8162"}
{"tweet_id":1.44727e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac  waiting."}
{"tweet_id":1.44717e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them."}
{"tweet_id":1.44704e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better"}
{"tweet_id":1.44605e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Rats, that's a bummer!"}
{"tweet_id":1.43902e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is so sloooooow today"}
{"tweet_id":1.43666e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”"}
{"tweet_id":1.43432e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!"}
{"tweet_id":1.43198e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue terrible landing on 915"}
{"tweet_id":1.4286e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight was two days ago. Flight 1918 from POS."}
{"tweet_id":1.42826e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l"}
{"tweet_id":1.42731e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue last sleep in Cali... back to JFK tomorrow night.  Looking forward to an another amazing flight with you all :)"}
{"tweet_id":1.42684e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs!  Power of positive thinking, people."}
{"tweet_id":1.42637e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue appreciate the response but already spoke to a MCO and their response was \"\"There is nothing we can do\"\" idk if that's what you mean"}
{"tweet_id":1.42619e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8"}
{"tweet_id":1.42566e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail."}
{"tweet_id":1.42479e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail"}
{"tweet_id":1.42339e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue other jfk to Boston flights went off with some delay but not this.  #epicfail"}
{"tweet_id":1.42335e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I understand delays.  We are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay."}
{"tweet_id":1.42324e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!"}
{"tweet_id":1.42298e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow.  No snow on weather map!!!  WTF!!!"}
{"tweet_id":1.42236e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward"}
{"tweet_id":1.42208e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 2 words: \"\"staff training.\"\" What a joke-"}
{"tweet_id":1.42204e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it.  5 minutes."}
{"tweet_id":1.42128e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue sorry, should have specified I meant ground traffic trying to get into the terminal"}
{"tweet_id":1.42103e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement"}
{"tweet_id":1.42022e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a \"\"courtesy report\"\""}
{"tweet_id":1.42013e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue ok thanks. Safety first."}
{"tweet_id":1.41975e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?"}
{"tweet_id":1.41967e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha"}
{"tweet_id":1.41953e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue over 2 hour delay going from NYC to Denver! Come on man!"}
{"tweet_id":1.41938e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/"}
{"tweet_id":1.41914e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - Fix your @#$& jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http://t.co/ncB2oNcS9i"}
{"tweet_id":1.41908e-270,"airline_sentiment":"positive","airline":"Delta","text":"Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!"}
{"tweet_id":1.41864e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!"}
{"tweet_id":1.41833e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed"}
{"tweet_id":1.41824e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 👍. I think I'll come take a nap at the terminal.  ;)"}
{"tweet_id":1.41814e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Safety might be your priority but organization clearly is not."}
{"tweet_id":1.41806e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp"}
{"tweet_id":1.41788e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue #611 from JFK to LAS still delayed?"}
{"tweet_id":1.41784e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors."}
{"tweet_id":1.41726e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue But not reddit? I work for the site and this is ridiculous."}
{"tweet_id":1.41689e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue THANK YOU! I am your new big fan :)"}
{"tweet_id":1.41675e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I do! The best airline wifi ever. Thank you!"}
{"tweet_id":1.4165e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come!"}
{"tweet_id":1.41599e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???"}
{"tweet_id":1.41586e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue such a bummer.  But I understand it's a business deal. Thanks for answering me!  Much less sad now."}
{"tweet_id":1.4157e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no"}
{"tweet_id":1.41565e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue pilot: \"\"Don't worry folks there's a backup for the backup for every part of this plane.\"\" Thanks guy"}
{"tweet_id":1.41555e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :("}
{"tweet_id":1.41553e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue \"\"Goodwill\"\" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136"}
{"tweet_id":1.41543e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23"}
{"tweet_id":1.41541e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you!"}
{"tweet_id":1.41537e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue awesome"}
{"tweet_id":1.41511e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?"}
{"tweet_id":1.41508e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this"}
{"tweet_id":1.41504e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!"}
{"tweet_id":1.41481e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?"}
{"tweet_id":1.41431e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒"}
{"tweet_id":1.41418e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous"}
{"tweet_id":1.41411e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris..."}
{"tweet_id":1.41408e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ill call in the morning. too upset right now."}
{"tweet_id":1.41393e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue im still waiting??? No answer!!"}
{"tweet_id":1.41352e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Ok. Thanks for your help."}
{"tweet_id":1.41346e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS"}
{"tweet_id":1.41339e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost."}
{"tweet_id":1.41315e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice"}
{"tweet_id":1.41315e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue by far the worst airline in terms of service at jfk."}
{"tweet_id":1.4131e-270,"airline_sentiment":"negative","airline":"Delta","text":"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9"}
{"tweet_id":1.41277e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you're still the best"}
{"tweet_id":1.41276e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy"}
{"tweet_id":1.41275e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?"}
{"tweet_id":1.41275e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed."}
{"tweet_id":1.41267e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed"}
{"tweet_id":1.41266e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks!  I made it 😃"}
{"tweet_id":1.41265e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!"}
{"tweet_id":1.41253e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for the quick response! Fingers crossed the plane gets here then"}
{"tweet_id":1.41249e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @julesdameron \"\"Considering?\"\" #Accessibility is an absolute MUST! #Equality"}
{"tweet_id":1.41248e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars"}
{"tweet_id":1.41244e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you. Fingers crossed."}
{"tweet_id":1.41241e-270,"airline_sentiment":"negative","airline":"Delta","text":".@JetBlue ooookay @ABC that's silly of you. guess we're \"\"watching\"\" the oscars purely on Twitter reactions tonight. #oscars"}
{"tweet_id":1.41232e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant"}
{"tweet_id":1.41228e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold"}
{"tweet_id":1.41223e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p."}
{"tweet_id":1.41205e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification"}
{"tweet_id":1.41204e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t"}
{"tweet_id":1.41198e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?"}
{"tweet_id":1.41193e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given"}
{"tweet_id":1.41184e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?"}
{"tweet_id":1.41178e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@shannonwoodward If you want, we can keep you updated on who's wearing who, & who's with who, & who wins what. We're nice like that. ;)"}
{"tweet_id":1.41175e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue  I did.  They have no idea where it is."}
{"tweet_id":1.41158e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??"}
{"tweet_id":1.41157e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8\"\" surfboard between JFK and BQN airports."}
{"tweet_id":1.41149e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your gif game is strong."}
{"tweet_id":1.41139e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch"}
{"tweet_id":1.41134e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?"}
{"tweet_id":1.41133e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying"}
{"tweet_id":1.41111e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers"}
{"tweet_id":1.41066e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether"}
{"tweet_id":1.41036e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue"}
{"tweet_id":1.41016e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG"}
{"tweet_id":1.41006e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break"}
{"tweet_id":1.41002e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!"}
{"tweet_id":1.4099e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not."}
{"tweet_id":1.40972e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Ricoh Smith at BOS provided oust and service"}
{"tweet_id":1.40965e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day."}
{"tweet_id":1.40917e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!"}
{"tweet_id":1.40914e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?"}
{"tweet_id":1.40856e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned."}
{"tweet_id":1.40823e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now."}
{"tweet_id":1.40816e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys"}
{"tweet_id":1.40812e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏"}
{"tweet_id":1.40777e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue no m'good. Just get me home"}
{"tweet_id":1.40766e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for the response. We are hopeful."}
{"tweet_id":1.40748e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Update please on why flight 2601 continues to be further delayed"}
{"tweet_id":1.40744e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate"}
{"tweet_id":1.4074e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks"}
{"tweet_id":1.40725e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue all day"}
{"tweet_id":1.40723e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right."}
{"tweet_id":1.40719e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why is flight 1106 delayed out to NY? Same problem?"}
{"tweet_id":1.40709e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat."}
{"tweet_id":1.40709e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back"}
{"tweet_id":1.40691e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home..."}
{"tweet_id":1.4069e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more."}
{"tweet_id":1.40662e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats."}
{"tweet_id":1.4065e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus"}
{"tweet_id":1.40647e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes, please get me the seats we paid for."}
{"tweet_id":1.40597e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi"}
{"tweet_id":1.40569e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for help. Can't wait to travel with! And get out of the snow."}
{"tweet_id":1.40562e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?"}
{"tweet_id":1.40529e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper."}
{"tweet_id":1.40486e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help."}
{"tweet_id":1.40482e-270,"airline_sentiment":"negative","airline":"Delta","text":"FYI, @JetBlue: The last email response - \"\"we undrstnd this wasnt best 4 you\"\" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol"}
{"tweet_id":1.40479e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I think I have it selected already ☺️"}
{"tweet_id":1.40459e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal."}
{"tweet_id":1.40458e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for answering my questions!"}
{"tweet_id":1.40456e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue that wasn't delayed or cabcelled"}
{"tweet_id":1.40454e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight.."}
{"tweet_id":1.40451e-270,"airline_sentiment":"negative","airline":"Delta","text":"@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!"}
{"tweet_id":1.40449e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue"}
{"tweet_id":1.40447e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?"}
{"tweet_id":1.40437e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue finally! Finally!"}
{"tweet_id":1.40436e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger"}
{"tweet_id":1.40389e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue anything serious I should worry about?"}
{"tweet_id":1.40388e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs."}
{"tweet_id":1.40386e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Think about it...boarding to a chill untz untz untz....like this http://t.co/lj2lARivE0..."}
{"tweet_id":1.40373e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Why are you making it so freaking hard for me to say good things about you??  #jetbluefail http://t.co/v8SB0RBICx"}
{"tweet_id":1.4036e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a"}
{"tweet_id":1.40356e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI."}
{"tweet_id":1.40351e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight."}
{"tweet_id":1.40344e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated."}
{"tweet_id":1.40344e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj"}
{"tweet_id":1.40342e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I have a disabled seat in row 6 do I get to board earlier?"}
{"tweet_id":1.40339e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot"}
{"tweet_id":1.40334e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flight 2008"}
{"tweet_id":1.40333e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Pittsburgh"}
{"tweet_id":1.40328e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!"}
{"tweet_id":1.40325e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?"}
{"tweet_id":1.40317e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail"}
{"tweet_id":1.40312e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu"}
{"tweet_id":1.40294e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue they absolutely guaranteed us we would sit with our kids. Your \"\"terms\"\" response is insulting.  #jetblue"}
{"tweet_id":1.4029e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!"}
{"tweet_id":1.4027e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air."}
{"tweet_id":1.40259e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2"}
{"tweet_id":1.40256e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue once you go blue you don't go back"}
{"tweet_id":1.40243e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why are there so many delays to north east cities?"}
{"tweet_id":1.40241e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw"}
{"tweet_id":1.40232e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U"}
{"tweet_id":1.40228e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now."}
{"tweet_id":1.40224e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8"}
{"tweet_id":1.40223e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting."}
{"tweet_id":1.40214e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!"}
{"tweet_id":1.40211e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2"}
{"tweet_id":1.40209e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing"}
{"tweet_id":1.40201e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK"}
{"tweet_id":1.40195e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you."}
{"tweet_id":1.40192e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven"}
{"tweet_id":1.40191e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4"}
{"tweet_id":1.40185e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd"}
{"tweet_id":1.40176e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue of my tray table is broken what do i do?"}
{"tweet_id":1.40172e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Domestic.  To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding?  Thanks!"}
{"tweet_id":1.40141e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!"}
{"tweet_id":1.40137e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;)"}
{"tweet_id":1.40131e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?"}
{"tweet_id":1.40129e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!"}
{"tweet_id":1.40126e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue woof I'm on the red cArpet http://t.co/iIdrbLNOoX"}
{"tweet_id":1.40115e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS"}
{"tweet_id":1.40107e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to"}
{"tweet_id":1.40101e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue What confirmation number?"}
{"tweet_id":1.40083e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You also promised to change my wife's name on the account and it is also not done.  WTF?"}
{"tweet_id":1.40081e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1/2"}
{"tweet_id":1.40057e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock"}
{"tweet_id":1.40007e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue follow for DM please"}
{"tweet_id":1.39951e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue oh. And thank you for responding"}
{"tweet_id":1.39918e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue where is it coming from? I thought Tampa?"}
{"tweet_id":1.39917e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey"}
{"tweet_id":1.39899e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer"}
{"tweet_id":1.3987e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed"}
{"tweet_id":1.39847e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in."}
{"tweet_id":1.39846e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?"}
{"tweet_id":1.39841e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ...."}
{"tweet_id":1.39837e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue at what point in delays can I take a different flight to my destination?"}
{"tweet_id":1.39829e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you guys! You are the best! 🙌✈️"}
{"tweet_id":1.39826e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue."}
{"tweet_id":1.39821e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!"}
{"tweet_id":1.39816e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue does not fit in 140"}
{"tweet_id":1.39815e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue love it as always!"}
{"tweet_id":1.39815e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You never got my wife to her destination and you expect a $75.00 \"\"goodwill credit\"\" will  make everything hunky-dory. You blew it."}
{"tweet_id":1.39813e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??"}
{"tweet_id":1.39808e-270,"airline_sentiment":"neutral","airline":"Delta","text":"As soon as I can, sending my son home with you Saturday. @JetBlue"}
{"tweet_id":1.39791e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?"}
{"tweet_id":1.39744e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is there wifi on he plain"}
{"tweet_id":1.39676e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!"}
{"tweet_id":1.39634e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕"}
{"tweet_id":1.39598e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!"}
{"tweet_id":1.39553e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX>JFK tomorrow. Can you help?"}
{"tweet_id":1.39514e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 118 to Boston still sitting"}
{"tweet_id":1.3948e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs"}
{"tweet_id":1.39471e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue hope so! looks nice and warm in San Juan 🌴"}
{"tweet_id":1.39462e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️"}
{"tweet_id":1.39454e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha"}
{"tweet_id":1.39444e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs"}
{"tweet_id":1.39441e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue should I bother contacting them? I already checked into my flight 😕"}
{"tweet_id":1.39424e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name"}
{"tweet_id":1.39387e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!"}
{"tweet_id":1.39359e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your agent told us TSA didn't have a crew to get bags!"}
{"tweet_id":1.39356e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you guys rock!"}
{"tweet_id":1.39342e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue my email is my twitter handle followed by gmail ☺👍👍"}
{"tweet_id":1.39332e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Awesome! #bestairlineever"}
{"tweet_id":1.39314e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no baggage crew update!  Your staff is incompetent with no answers after 2 hours...."}
{"tweet_id":1.39299e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy"}
{"tweet_id":1.39296e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate"}
{"tweet_id":1.39286e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Yoga it is. TV service seems to be down though :-(\nI look forward to that do much!"}
{"tweet_id":1.39278e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?"}
{"tweet_id":1.39269e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue of course I am!!✈️"}
{"tweet_id":1.39255e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You failed. That's the answer. Please don't justify otherwise."}
{"tweet_id":1.39252e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip."}
{"tweet_id":1.3925e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ."}
{"tweet_id":1.39249e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I only fly Jet Blue"}
{"tweet_id":1.39242e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Perhaps you need to start recruiting @msbgu ;)"}
{"tweet_id":1.39221e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Start including PTO in your getaway packages and I'm all in"}
{"tweet_id":1.39211e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?"}
{"tweet_id":1.39203e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue's flight Flight Booking Problems experience is pretty great!"}
{"tweet_id":1.39196e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue still waiting to board and see if they will give us the exit row."}
{"tweet_id":1.39179e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business"}
{"tweet_id":1.39168e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue  I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was."}
{"tweet_id":1.39163e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?"}
{"tweet_id":1.3916e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm over that honestly just would like to get going on the journey."}
{"tweet_id":1.39159e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it."}
{"tweet_id":1.39158e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun."}
{"tweet_id":1.39153e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I don't believe so. That's not what the team has told us."}
{"tweet_id":1.39098e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight."}
{"tweet_id":1.39087e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky"}
{"tweet_id":1.39056e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG"}
{"tweet_id":1.39048e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue  Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections.  Please help!"}
{"tweet_id":1.39025e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home."}
{"tweet_id":1.39013e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out & expect the unexpected"}
{"tweet_id":1.3901e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO"}
{"tweet_id":1.38996e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!"}
{"tweet_id":1.38977e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!” Thank you!"}
{"tweet_id":1.38974e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong"}
{"tweet_id":1.38908e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!"}
{"tweet_id":1.38898e-270,"airline_sentiment":"negative","airline":"Delta","text":".@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations"}
{"tweet_id":1.38893e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue At what time?  All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong"}
{"tweet_id":1.38876e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?"}
{"tweet_id":1.38875e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks! Have a good Sunday."}
{"tweet_id":1.38872e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?"}
{"tweet_id":1.38871e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again?"}
{"tweet_id":1.38853e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy..."}
{"tweet_id":1.38846e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue, it would be nice if the app would actually inform you that a flight is delayed."}
{"tweet_id":1.38802e-270,"airline_sentiment":"neutral","airline":"Delta","text":"His name is Enzo 😊 RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg"}
{"tweet_id":1.38801e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I know, but I wanted to pass it along. Not good for the \"\"T5 experience\"\" esp for someone who flies 2-3 times a month."}
{"tweet_id":1.38792e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Flight 136 departed Phoenix at 1:30 am"}
{"tweet_id":1.38757e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue So what about the plane stuck in Newburgh won't start.  It that weather reLate Flightd as well.  These passengers on plane for 10 hrs."}
{"tweet_id":1.38755e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children."}
{"tweet_id":1.38706e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU"}
{"tweet_id":1.387e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue, your hold music sucks."}
{"tweet_id":1.38675e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Customer of the year? http://t.co/epqqONHO2H"}
{"tweet_id":1.38663e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too."}
{"tweet_id":1.38648e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no excuse though for 3 gate changes though."}
{"tweet_id":1.38646e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped."}
{"tweet_id":1.38633e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?"}
{"tweet_id":1.38603e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this."}
{"tweet_id":1.38567e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you. We are finally at the gate."}
{"tweet_id":1.38564e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works"}
{"tweet_id":1.38555e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless"}
{"tweet_id":1.38552e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @Amagrino will you cover the cost of my car service waiting time?!"}
{"tweet_id":1.38541e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue don't I always?"}
{"tweet_id":1.38538e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks"}
{"tweet_id":1.38534e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board"}
{"tweet_id":1.38524e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!"}
{"tweet_id":1.38522e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you."}
{"tweet_id":1.38519e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE"}
{"tweet_id":1.38519e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you."}
{"tweet_id":1.38492e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue they were amazing and thank you!"}
{"tweet_id":1.3849e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue and have empty \"\"help\"\" desks"}
{"tweet_id":1.38486e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures"}
{"tweet_id":1.38476e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue according to jfk plenty of planes are landing. No problem there"}
{"tweet_id":1.38473e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue when will the system be up and running?"}
{"tweet_id":1.38467e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO"}
{"tweet_id":1.38452e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;)"}
{"tweet_id":1.38452e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again"}
{"tweet_id":1.38449e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue 795 to Austin"}
{"tweet_id":1.38436e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!"}
{"tweet_id":1.38426e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather."}
{"tweet_id":1.38404e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue where is the \"\"award winning service\"\"?"}
{"tweet_id":1.384e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk."}
{"tweet_id":1.38391e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing"}
{"tweet_id":1.38391e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK"}
{"tweet_id":1.38384e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj"}
{"tweet_id":1.38363e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?"}
{"tweet_id":1.38358e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email.  Thank you"}
{"tweet_id":1.38354e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!"}
{"tweet_id":1.38353e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful"}
{"tweet_id":1.38352e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue BOS. Everything current now. Thanks for the follow up"}
{"tweet_id":1.38351e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?"}
{"tweet_id":1.38346e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG"}
{"tweet_id":1.38335e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue things happen it's ok just wish I was on the beach and not in the airport"}
{"tweet_id":1.38322e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous."}
{"tweet_id":1.38316e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue any idea when the flight will actually take off?"}
{"tweet_id":1.38294e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ"}
{"tweet_id":1.38285e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers."}
{"tweet_id":1.38285e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks"}
{"tweet_id":1.38265e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what's the delay if the system isn't down?"}
{"tweet_id":1.38263e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen."}
{"tweet_id":1.38261e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12"}
{"tweet_id":1.38254e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours."}
{"tweet_id":1.38249e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue and ask she load the bag for my flight"}
{"tweet_id":1.38247e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards"}
{"tweet_id":1.38241e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue get flight 16 into the air"}
{"tweet_id":1.38238e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue That's not weather reLate Flightd.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time."}
{"tweet_id":1.38236e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU"}
{"tweet_id":1.38232e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse"}
{"tweet_id":1.3823e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it"}
{"tweet_id":1.38222e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm also a mosaic customer and fly jet blue ALOT...."}
{"tweet_id":1.38217e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate"}
{"tweet_id":1.38216e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight"}
{"tweet_id":1.38209e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue #489. Flight #589 is departing before we even board"}
{"tweet_id":1.38207e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job"}
{"tweet_id":1.38207e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass"}
{"tweet_id":1.38204e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue it's only because I'm wearing #TrueBlueColors!"}
{"tweet_id":1.38197e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flight16?"}
{"tweet_id":1.38195e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway."}
{"tweet_id":1.3819e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as \"\"on time\"\" #updateyourwebsite #489"}
{"tweet_id":1.3819e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC"}
{"tweet_id":1.38186e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue how can your entire system go down? No IT? Really?"}
{"tweet_id":1.38182e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue"}
{"tweet_id":1.38162e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue seriously? System down? No IT?"}
{"tweet_id":1.38158e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!"}
{"tweet_id":1.38132e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston"}
{"tweet_id":1.38129e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on"}
{"tweet_id":1.38128e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?"}
{"tweet_id":1.38108e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue got it. thanks the quick reply."}
{"tweet_id":1.38081e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue isn't this something YOU should do?!  Why should I tell your crew how to do their job?"}
{"tweet_id":1.38068e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0"}
{"tweet_id":1.38062e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do bags still fly free or have you started charging? thanks!"}
{"tweet_id":1.38018e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee"}
{"tweet_id":1.38006e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed."}
{"tweet_id":1.37964e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95"}
{"tweet_id":1.37959e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thx, social media person!"}
{"tweet_id":1.37955e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?"}
{"tweet_id":1.37948e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours"}
{"tweet_id":1.37912e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!"}
{"tweet_id":1.37908e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!"}
{"tweet_id":1.37908e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!"}
{"tweet_id":1.37901e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear.."}
{"tweet_id":1.37879e-270,"airline_sentiment":"positive","airline":"Delta","text":"@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi… http://t.co/NY6CS7jRuV"}
{"tweet_id":1.37875e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible"}
{"tweet_id":1.37848e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue they miraculously fixed the plane #kudos to shoe ever it was"}
{"tweet_id":1.37836e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc"}
{"tweet_id":1.37826e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue all your online resources  say we're on time, but clearly we are not.  This is not very information age of you..."}
{"tweet_id":1.37785e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ..... No crew at our gate."}
{"tweet_id":1.37785e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue 😭😭😭😭 yall are really better then American Airlines though."}
{"tweet_id":1.37781e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why don't YOU tell them to update the boards?!"}
{"tweet_id":1.37755e-270,"airline_sentiment":"positive","airline":"Delta","text":"What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy"}
{"tweet_id":1.37741e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!"}
{"tweet_id":1.37734e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you want me to talk to the wall?"}
{"tweet_id":1.37725e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Great service from PBI to HPN! Thanks."}
{"tweet_id":1.37694e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Its poor Flight management. There is   no reason why a scheduled 8:00  pm  flight to takr off At 11:00pm ."}
{"tweet_id":1.37688e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart."}
{"tweet_id":1.37683e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue done, thank you!"}
{"tweet_id":1.37624e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ"}
{"tweet_id":1.37619e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  will do."}
{"tweet_id":1.37608e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp"}
{"tweet_id":1.37608e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue ok should I start looking into other flights?"}
{"tweet_id":1.37604e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?"}
{"tweet_id":1.37582e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?"}
{"tweet_id":1.37545e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we need an ETA please"}
{"tweet_id":1.37521e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue you can 100% confirm that?"}
{"tweet_id":1.37505e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free"}
{"tweet_id":1.37473e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?"}
{"tweet_id":1.3745e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded"}
{"tweet_id":1.37442e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight."}
{"tweet_id":1.37422e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks."}
{"tweet_id":1.3739e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue we are on flight 751 and were returning to the gate can you provide any information?"}
{"tweet_id":1.37342e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???"}
{"tweet_id":1.37323e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline"}
{"tweet_id":1.37304e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?"}
{"tweet_id":1.37218e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service"}
{"tweet_id":1.3721e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue how about an update on flight 475 leaving tf green delayed"}
{"tweet_id":1.37179e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed"}
{"tweet_id":1.37106e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?"}
{"tweet_id":1.37088e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection."}
{"tweet_id":1.37059e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int"}
{"tweet_id":1.36852e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue okay thank you! I'll check with them again!"}
{"tweet_id":1.36823e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?"}
{"tweet_id":1.36547e-270,"airline_sentiment":"positive","airline":"Delta","text":"“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks"}
{"tweet_id":1.36386e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!"}
{"tweet_id":1.36383e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks! See you soon!"}
{"tweet_id":1.36326e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??"}
{"tweet_id":1.36303e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery"}
{"tweet_id":1.36035e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723"}
{"tweet_id":1.35974e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school."}
{"tweet_id":1.35971e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was"}
{"tweet_id":1.35932e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired"}
{"tweet_id":1.35837e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just lost very loyal customers who use them 4-10 times a year."}
{"tweet_id":1.35442e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for the response - when is the next flight after the 9:48 flight?"}
{"tweet_id":1.35286e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒"}
{"tweet_id":1.35275e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline."}
{"tweet_id":1.35267e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face.."}
{"tweet_id":1.35236e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers"}
{"tweet_id":1.35176e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired"}
{"tweet_id":1.35167e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more."}
{"tweet_id":1.35137e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320.  Don't want any surprises"}
{"tweet_id":1.3509e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?"}
{"tweet_id":1.34993e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Follow me pls?"}
{"tweet_id":1.34912e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting"}
{"tweet_id":1.34852e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck"}
{"tweet_id":1.34845e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @dgruber1700  oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this"}
{"tweet_id":1.34831e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate"}
{"tweet_id":1.34806e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!"}
{"tweet_id":1.34801e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?"}
{"tweet_id":1.34704e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome"}
{"tweet_id":1.34687e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :("}
{"tweet_id":1.34663e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I am But Your customer service is Brutal."}
{"tweet_id":1.34618e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH"}
{"tweet_id":1.34562e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊"}
{"tweet_id":1.34543e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight."}
{"tweet_id":1.34498e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight attendant was hesitant to give me more baby sized cookies"}
{"tweet_id":1.34477e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood"}
{"tweet_id":1.34462e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you 😊 standing in line now!"}
{"tweet_id":1.34433e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!"}
{"tweet_id":1.34423e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is that supposed to change in the near future?"}
{"tweet_id":1.34423e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you"}
{"tweet_id":1.34421e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey"}
{"tweet_id":1.34408e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law.  They spent several hours waiting."}
{"tweet_id":1.34392e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I will when I land."}
{"tweet_id":1.34388e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet."}
{"tweet_id":1.34379e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional"}
{"tweet_id":1.3437e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do bags still fly for free anymore?"}
{"tweet_id":1.34368e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch.."}
{"tweet_id":1.34364e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue  thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!"}
{"tweet_id":1.34351e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flite454"}
{"tweet_id":1.34344e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info."}
{"tweet_id":1.34339e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue when will you release flights for February 2016?"}
{"tweet_id":1.34337e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we are well aware. Insufficient info. No options."}
{"tweet_id":1.34327e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC"}
{"tweet_id":1.34323e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children"}
{"tweet_id":1.34315e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence"}
{"tweet_id":1.34313e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue still waiting for bags from flight 26. It landed an hour ago."}
{"tweet_id":1.34287e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Complete waste of an entire day. Pathetic."}
{"tweet_id":1.34282e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE"}
{"tweet_id":1.34151e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I would love to Fort Lauderdale now that would cool."}
{"tweet_id":1.3412e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @L_Burley11 -- the best!!!"}
{"tweet_id":1.34095e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for bringing my son home to me."}
{"tweet_id":1.3408e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you got yourselves hot ladies flying the air for life #loyal"}
{"tweet_id":1.3408e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight!  #impressed"}
{"tweet_id":1.34076e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh"}
{"tweet_id":1.34052e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎"}
{"tweet_id":1.34016e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs."}
{"tweet_id":1.33919e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?"}
{"tweet_id":1.33879e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks so much. Can't wait to fly with you guys :)"}
{"tweet_id":1.3384e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on"}
{"tweet_id":1.33721e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue OK, thank you."}
{"tweet_id":1.33708e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for a speedy flight time recovery."}
{"tweet_id":1.33694e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice"}
{"tweet_id":1.33665e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Re: Flight 8088 SXM>JFK what time does bus leave hotel on Feb 22?  Mass confusion here."}
{"tweet_id":1.33662e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat"}
{"tweet_id":1.33659e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue would you say a delay is more likely? Thanks so much."}
{"tweet_id":1.33622e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26."}
{"tweet_id":1.33615e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?"}
{"tweet_id":1.33614e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue If you \"\"follow\"\" me, I will be able to DM you.  Thanks."}
{"tweet_id":1.3357e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Tomorrow wouldn’t have been soon enough! Thank you for the info!"}
{"tweet_id":1.33568e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd"}
{"tweet_id":1.33561e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!"}
{"tweet_id":1.33536e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺"}
{"tweet_id":1.3353e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes"}
{"tweet_id":1.33481e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon"}
{"tweet_id":1.33476e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC"}
{"tweet_id":1.33469e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue yes Party is Over 😂"}
{"tweet_id":1.33459e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you!"}
{"tweet_id":1.33453e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue he just went above and beyond to be helpful"}
{"tweet_id":1.33452e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found"}
{"tweet_id":1.33436e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue that selfie was extreme."}
{"tweet_id":1.33403e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know"}
{"tweet_id":1.33382e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip."}
{"tweet_id":1.33371e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend"}
{"tweet_id":1.33323e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!"}
{"tweet_id":1.33322e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC"}
{"tweet_id":1.33185e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Boston gate C12"}
{"tweet_id":1.3313e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue will I be charged a fee to do so?"}
{"tweet_id":1.33124e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue thanks. Can you change the music in the boarding gates?"}
{"tweet_id":1.33102e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what crew? No one here is helping."}
{"tweet_id":1.3303e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr"}
{"tweet_id":1.3303e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue If this is customer service, then please call me."}
{"tweet_id":1.3302e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!"}
{"tweet_id":1.32999e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home."}
{"tweet_id":1.32954e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions."}
{"tweet_id":1.32942e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!"}
{"tweet_id":1.32934e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail"}
{"tweet_id":1.32934e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this"}
{"tweet_id":1.3293e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive."}
{"tweet_id":1.32912e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue are we scheduled to depart as scheduled?"}
{"tweet_id":1.32904e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait"}
{"tweet_id":1.32903e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue will we be able to watch the Oscars on our flight tomorrow?"}
{"tweet_id":1.32897e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?"}
{"tweet_id":1.32897e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!"}
{"tweet_id":1.32897e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage"}
{"tweet_id":1.32887e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?"}
{"tweet_id":1.32859e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Exciting times ahead! 😁🎉"}
{"tweet_id":1.32846e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE"}
{"tweet_id":1.32839e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone"}
{"tweet_id":1.32791e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why haven't you allowed for flight changes into the NY area airports tonight?  Everyone is saying travel is treacherous."}
{"tweet_id":1.32785e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Counting on your flight 989 to get to DC!"}
{"tweet_id":1.32773e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start."}
{"tweet_id":1.32747e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ..."}
{"tweet_id":1.32727e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I sure hope you guys get me to DC to speak tomorrow! & @JohnNosta & @United: I'm winning here with @JetBlue"}
{"tweet_id":1.3266e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue there is no supervisor available, so they couldn't do anything."}
{"tweet_id":1.32627e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything."}
{"tweet_id":1.32611e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue status of flight 684 from MCO to LGA tomorrow?"}
{"tweet_id":1.32602e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue what good with the inflight WiFi?"}
{"tweet_id":1.32574e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?"}
{"tweet_id":1.32522e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least."}
{"tweet_id":1.32493e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26"}
{"tweet_id":1.32486e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel"}
{"tweet_id":1.32478e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue what's the status of flight 1272 diverted to RIC?  When will it depart back for LGA?"}
{"tweet_id":1.32466e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You already Cancelled Flightled the one b4 us to DCA"}
{"tweet_id":1.32453e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours."}
{"tweet_id":1.32437e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled"}
{"tweet_id":1.32391e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue great flight http://t.co/E0R0NTO4TR"}
{"tweet_id":1.32388e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e"}
{"tweet_id":1.3237e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Great thank you!"}
{"tweet_id":1.32357e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today."}
{"tweet_id":1.32338e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves."}
{"tweet_id":1.32307e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘"}
{"tweet_id":1.32299e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved"}
{"tweet_id":1.32291e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue good to hear. Thx for being responsive."}
{"tweet_id":1.32286e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Yup. MCO. 82°!!"}
{"tweet_id":1.32267e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3"}
{"tweet_id":1.3225e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70"}
{"tweet_id":1.32232e-270,"airline_sentiment":"positive","airline":"Delta","text":"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad\n@JetBlue"}
{"tweet_id":1.32224e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Phew!! Did it!! (Pant. Wheeze) http://t.co/ZPZ78POeON"}
{"tweet_id":1.32186e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks so much for help Us, u r amazing!"}
{"tweet_id":1.3216e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher."}
{"tweet_id":1.32159e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue #kudos! And we're done and heading to warmer weather!"}
{"tweet_id":1.32154e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue actually flight 1089 not 1098"}
{"tweet_id":1.3215e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue BOS to DCA 1098 at 7:16 pm."}
{"tweet_id":1.32127e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise"}
{"tweet_id":1.32123e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue *cough* #awkward!"}
{"tweet_id":1.32116e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you guys need live chat."}
{"tweet_id":1.32105e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it."}
{"tweet_id":1.32101e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Awesome! Thank you! ;)"}
{"tweet_id":1.32099e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw"}
{"tweet_id":1.32098e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/"}
{"tweet_id":1.32093e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue got it wish they would communicate more w us"}
{"tweet_id":1.32089e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue"}
{"tweet_id":1.32085e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Using JetBlue miles?"}
{"tweet_id":1.32074e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!"}
{"tweet_id":1.32058e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue that sucks. Oh well."}
{"tweet_id":1.32051e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy"}
{"tweet_id":1.32049e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Using JetBlue air miles?"}
{"tweet_id":1.32045e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue someone is here but has no info smh one bag came off  and then nothing"}
{"tweet_id":1.32035e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue there's is nothing there because apparently I have to connect them for that to be true."}
{"tweet_id":1.32e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!"}
{"tweet_id":1.31998e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes"}
{"tweet_id":1.31995e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous."}
{"tweet_id":1.31987e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for update http://t.co/K7uBOTMr1r"}
{"tweet_id":1.31986e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me."}
{"tweet_id":1.31981e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I can't call right now. My baby just fell asleep."}
{"tweet_id":1.31968e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet"}
{"tweet_id":1.31959e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it seems I never received an ID, just a password."}
{"tweet_id":1.31958e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue yesterday's deal?"}
{"tweet_id":1.31958e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor"}
{"tweet_id":1.31943e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?"}
{"tweet_id":1.31924e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled."}
{"tweet_id":1.31902e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue where did my travel bank credit go?  I can't call you right now."}
{"tweet_id":1.31854e-270,"airline_sentiment":"positive","airline":"Delta","text":"@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung"}
{"tweet_id":1.31847e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!"}
{"tweet_id":1.31823e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you! I'm excited to fly with you for the first time."}
{"tweet_id":1.31811e-270,"airline_sentiment":"positive","airline":"Delta","text":"Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)”"}
{"tweet_id":1.31807e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!"}
{"tweet_id":1.31759e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Love your airline...hate your website.  Just tried to book 2 tickets (1 w miles, 1 w/out).  Absolute joke.   Needs a lot of work!"}
{"tweet_id":1.31663e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  What are your rules on checked baggage and carry ons from SLC to SJO?"}
{"tweet_id":1.31623e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks so much for your condolences and quick response. It is very much appreciated"}
{"tweet_id":1.31588e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)"}
{"tweet_id":1.31434e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you Alicia!  #ExceptionalService"}
{"tweet_id":1.31367e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage"}
{"tweet_id":1.31339e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please"}
{"tweet_id":1.31267e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue"}
{"tweet_id":1.31249e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Cancelled Flighted 😢"}
{"tweet_id":1.31175e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!"}
{"tweet_id":1.31161e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue minutes to spare."}
{"tweet_id":1.3116e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30"}
{"tweet_id":1.31156e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in"}
{"tweet_id":1.31153e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me"}
{"tweet_id":1.3115e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a"}
{"tweet_id":1.31129e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward"}
{"tweet_id":1.311e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown."}
{"tweet_id":1.31084e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue yup 33036 feet. But no selfie."}
{"tweet_id":1.3104e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue mission accomplished: gave @paulgordonbrown  a hug http://t.co/LT1pYKfvRq"}
{"tweet_id":1.31015e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue the you above all commercials? Like the legroom one"}
{"tweet_id":1.30925e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Will do.  I'll tell him you say hey."}
{"tweet_id":1.30888e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s"}
{"tweet_id":1.30881e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue ok thank you for the quick response JetBlue still the best comp"}
{"tweet_id":1.30857e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb"}
{"tweet_id":1.30827e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago"}
{"tweet_id":1.30815e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue had me on hold foreverrrrrr"}
{"tweet_id":1.30692e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw."}
{"tweet_id":1.30684e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?"}
{"tweet_id":1.30477e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr"}
{"tweet_id":1.30444e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue oh definitely. I kind of only fly JetBlue."}
{"tweet_id":1.30428e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees"}
{"tweet_id":1.3039e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for getting me to Orlando early #happiness"}
{"tweet_id":1.30361e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, & orphan care!  #flyingitforward http://t.co/fn2QXybT9K"}
{"tweet_id":1.30344e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc"}
{"tweet_id":1.30339e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'd go back to Haiti to deliver shoes, books&medicine to kids I met in orphanage last year. #flyingitforward http://t.co/pGoeUXnsPI"}
{"tweet_id":1.30313e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv"}
{"tweet_id":1.30229e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I would like to receive offers."}
{"tweet_id":1.30213e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?"}
{"tweet_id":1.30179e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue offers free flights for \"\"Fly it Forward\"\" campaign http://t.co/Yh1KZkYZrR http://t.co/wmO6tKqhXp via @usatodaytravel #travel #cause"}
{"tweet_id":1.30163e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue When are you guys doing a dualcam with @RedReserve ?"}
{"tweet_id":1.30159e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg"}
{"tweet_id":1.30047e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish."}
{"tweet_id":1.29922e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do you have a waiver for NY weather today?"}
{"tweet_id":1.29888e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue got it. Thanks"}
{"tweet_id":1.29809e-270,"airline_sentiment":"negative","airline":"Delta","text":"“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore"}
{"tweet_id":1.29785e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet"}
{"tweet_id":1.2978e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue going to San Juan!"}
{"tweet_id":1.29714e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue is the website down? Can't print boarding pass"}
{"tweet_id":1.29689e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf \"\"Breaking Barriers To a Clean Energy Future\"\""}
{"tweet_id":1.29625e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks!"}
{"tweet_id":1.29547e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???"}
{"tweet_id":1.29537e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks for the complimentary upgrade to first.  You are the best!"}
{"tweet_id":1.29525e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/FFc13zYGJS"}
{"tweet_id":1.29445e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)"}
{"tweet_id":1.29328e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek"}
{"tweet_id":1.29303e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket"}
{"tweet_id":1.29176e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood"}
{"tweet_id":1.29074e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue real shit my nigga north don't play around!"}
{"tweet_id":1.29063e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue word thanks"}
{"tweet_id":1.28981e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue by any chance do u offer fresh guacamole on your flights"}
{"tweet_id":1.289e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound  🌞✈️👸"}
{"tweet_id":1.2889e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr"}
{"tweet_id":1.28752e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?"}
{"tweet_id":1.28723e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG"}
{"tweet_id":1.28573e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http://t.co/GouzrdT7ZF"}
{"tweet_id":1.2855e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)"}
{"tweet_id":1.2813e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yeah that's all been done. Define \"\"incidentals\"\"? How much can I spend on gear so this trip is not a waste?"}
{"tweet_id":1.28076e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ..."}
{"tweet_id":1.2791e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue 162, SMF to JFK!"}
{"tweet_id":1.27518e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"}
{"tweet_id":1.27286e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation"}
{"tweet_id":1.27248e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people"}
{"tweet_id":1.27224e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue"}
{"tweet_id":1.2721e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue now we are delayed until 1:02! This is ridiculous"}
{"tweet_id":1.27201e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/"}
{"tweet_id":1.27071e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)"}
{"tweet_id":1.27052e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best."}
{"tweet_id":1.27012e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue oh. Makes sense. My bad."}
{"tweet_id":1.26999e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 1242 now?! I may cry!"}
{"tweet_id":1.26982e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why won't the site let me book tickets for nov for jfk to kin?"}
{"tweet_id":1.26969e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348"}
{"tweet_id":1.26881e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue of course !!!!"}
{"tweet_id":1.26816e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you"}
{"tweet_id":1.26798e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks! I'll do it."}
{"tweet_id":1.26796e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially"}
{"tweet_id":1.26792e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service."}
{"tweet_id":1.26775e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?"}
{"tweet_id":1.26669e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD"}
{"tweet_id":1.26652e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks!"}
{"tweet_id":1.26611e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?"}
{"tweet_id":1.26599e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you so much for your effort"}
{"tweet_id":1.26583e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for letting us know. Hoping for no more delays!"}
{"tweet_id":1.26571e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!"}
{"tweet_id":1.2652e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flight 1183 to Orlando."}
{"tweet_id":1.26504e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?"}
{"tweet_id":1.26474e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue my phone number when you have any news for me is (631)891-5722"}
{"tweet_id":1.26472e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay"}
{"tweet_id":1.26469e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue 😭 I used points can I get them back if I decide not to go?"}
{"tweet_id":1.26469e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is that one on the picture http://t.co/lxwbsfxfj0"}
{"tweet_id":1.26424e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!"}
{"tweet_id":1.26406e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks!!"}
{"tweet_id":1.264e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue can you share where it is coming from?"}
{"tweet_id":1.2637e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston."}
{"tweet_id":1.26345e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.” Will do!"}
{"tweet_id":1.26339e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?"}
{"tweet_id":1.26332e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed"}
{"tweet_id":1.26325e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo"}
{"tweet_id":1.26309e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue April 6th. Anything specific I should know for my first flight?"}
{"tweet_id":1.26307e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer"}
{"tweet_id":1.26285e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk"}
{"tweet_id":1.26277e-270,"airline_sentiment":"negative","airline":"Delta","text":"Made it to #Costa #Rica and back @JetBlue Missing it already!  #Pura #Vida!"}
{"tweet_id":1.2623e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)"}
{"tweet_id":1.26204e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O"}
{"tweet_id":1.26199e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter"}
{"tweet_id":1.25986e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue 266 at LGB in Sunny So Cal http://t.co/V015PK7DSi"}
{"tweet_id":1.25986e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do you think snow in boston on 2/24 will effect my flight?"}
{"tweet_id":1.25981e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @markie_post I'd like to see Markie too."}
{"tweet_id":1.25897e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue who do you think is gonna win Mayweather or Pacquiao?"}
{"tweet_id":1.25888e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst"}
{"tweet_id":1.25828e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue yes! Terra blue chips were my favorite. :)"}
{"tweet_id":1.25735e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!"}
{"tweet_id":1.25717e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http://t.co/vvzkSMFKVw"}
{"tweet_id":1.25709e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!"}
{"tweet_id":1.25705e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed."}
{"tweet_id":1.25689e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just called that number and left message. Are you at to pass along message to team too?"}
{"tweet_id":1.25671e-270,"airline_sentiment":"positive","airline":"Delta","text":"Cool! \"\"@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”"}
{"tweet_id":1.25664e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!"}
{"tweet_id":1.25647e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land"}
{"tweet_id":1.25618e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT"}
{"tweet_id":1.25594e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK"}
{"tweet_id":1.25571e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu"}
{"tweet_id":1.25562e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?"}
{"tweet_id":1.25553e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM"}
{"tweet_id":1.2549e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks..."}
{"tweet_id":1.25479e-270,"airline_sentiment":"negative","airline":"Delta","text":".@JetBlue i'm sorry.  Boarding chaos is underway.  Please query again post scrum."}
{"tweet_id":1.25475e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson ."}
{"tweet_id":1.25473e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?"}
{"tweet_id":1.25467e-270,"airline_sentiment":"neutral","airline":"Delta","text":".@JetBlue process begins 6:48"}
{"tweet_id":1.25447e-270,"airline_sentiment":"negative","airline":"Delta","text":".@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me."}
{"tweet_id":1.25443e-270,"airline_sentiment":"negative","airline":"Delta","text":".@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality.  Dare you."}
{"tweet_id":1.25417e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!"}
{"tweet_id":1.25392e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm a trying ! But I'm tired and getting grumpy !"}
{"tweet_id":1.25354e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning"}
{"tweet_id":1.25308e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?"}
{"tweet_id":1.25291e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats"}
{"tweet_id":1.25275e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue imma need the hook up tho"}
{"tweet_id":1.25268e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks!"}
{"tweet_id":1.25247e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue so what about California"}
{"tweet_id":1.25215e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Thanks. Which day of the week is the direct?  The flights I saw went thru JFK   ☀️"}
{"tweet_id":1.25202e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hawaii what deals u have for me"}
{"tweet_id":1.25185e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Thank you."}
{"tweet_id":1.25178e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt"}
{"tweet_id":1.25164e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue y'all got prices for the low??"}
{"tweet_id":1.2515e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue - looking forward to it when we finally take off."}
{"tweet_id":1.25145e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed."}
{"tweet_id":1.25128e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔"}
{"tweet_id":1.25042e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ...second incident of lost baggage.  I sent you a DM.  Thoughts?"}
{"tweet_id":1.25039e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off"}
{"tweet_id":1.25016e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Please come to Indianapolis!"}
{"tweet_id":1.24994e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight"}
{"tweet_id":1.24979e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue When will you release November flights for Flight Booking Problems?"}
{"tweet_id":1.24962e-270,"airline_sentiment":"negative","airline":"Delta","text":".@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http://t.co/8MWItRi9kF"}
{"tweet_id":1.24949e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere"}
{"tweet_id":1.24924e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎"}
{"tweet_id":1.24921e-270,"airline_sentiment":"negative","airline":"Delta","text":"Well lets see.  You could pay for my Negroni with bitcoin. @JetBlue"}
{"tweet_id":1.2492e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do you know when the schedule for dec 2015 will be released?"}
{"tweet_id":1.24916e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?"}
{"tweet_id":1.24873e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue okay thanks. Hope to be flying with you guys soon!"}
{"tweet_id":1.24857e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights."}
{"tweet_id":1.24828e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'm flying your airline just out of #LGA 😷"}
{"tweet_id":1.24798e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue he loved the #natural #beefjerky snacks😉"}
{"tweet_id":1.24793e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for your reply. It was flight 1572."}
{"tweet_id":1.24726e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue who is he I must send a note!!! Too good for words!"}
{"tweet_id":1.24713e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue captain \"\"takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?\"\" I mean... Now I am!"}
{"tweet_id":1.2469e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can't seem to DM you guys.. JDHADP"}
{"tweet_id":1.24676e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!"}
{"tweet_id":1.24659e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Two delays.  A little proactive communication goes a long way. #howhardcanthatreallybe?"}
{"tweet_id":1.24617e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining"}
{"tweet_id":1.24574e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue It was fabulous! Very pleased."}
{"tweet_id":1.24553e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt"}
{"tweet_id":1.24552e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue you know it!!"}
{"tweet_id":1.24537e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @hanneslohmann cool"}
{"tweet_id":1.24521e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue u the real MVP http://t.co/jWL26G6lRw"}
{"tweet_id":1.24461e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!"}
{"tweet_id":1.24439e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue messaged you, thanks"}
{"tweet_id":1.24418e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue will I be compensated for delays or Cancelled Flightlation?"}
{"tweet_id":1.24291e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I will. Thank you!"}
{"tweet_id":1.2426e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?"}
{"tweet_id":1.24248e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue"}
{"tweet_id":1.24246e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http://t.co/6TtzEJV3hY"}
{"tweet_id":1.2424e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time.."}
{"tweet_id":1.24228e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International."}
{"tweet_id":1.24225e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?"}
{"tweet_id":1.24222e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue has the worst customer service out of any airline company. #dontflythem"}
{"tweet_id":1.24212e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?"}
{"tweet_id":1.24178e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!"}
{"tweet_id":1.24158e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service."}
{"tweet_id":1.24098e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue can I switch my seat for my trip on Sunday?"}
{"tweet_id":1.24091e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)"}
{"tweet_id":1.24066e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what is the reason for the delay"}
{"tweet_id":1.24061e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue where do I add my AA loyalty number to my Jetblue reservation?"}
{"tweet_id":1.2402e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I'll see you on board again soon!"}
{"tweet_id":1.24011e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is flt 1202 delayed?"}
{"tweet_id":1.24007e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair"}
{"tweet_id":1.23985e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?"}
{"tweet_id":1.23969e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue and @WSJ team up offering in-flight access to journal content http://t.co/PTsbkA4cDJ"}
{"tweet_id":1.23907e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance"}
{"tweet_id":1.23897e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL #BrandMance #LoveSongFriday"}
{"tweet_id":1.23853e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue well mine sure aren't anything to write home about!"}
{"tweet_id":1.23847e-270,"airline_sentiment":"positive","airline":"Delta","text":"This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe"}
{"tweet_id":1.23837e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday"}
{"tweet_id":1.23809e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P"}
{"tweet_id":1.23791e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue i love this song <3 thanks @JetBlue"}
{"tweet_id":1.23772e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business"}
{"tweet_id":1.23766e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r"}
{"tweet_id":1.23731e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta"}
{"tweet_id":1.23731e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue currently dancing in the terminal. love Stevie!"}
{"tweet_id":1.23712e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)"}
{"tweet_id":1.23704e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp"}
{"tweet_id":1.23688e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue will you please start offering more routes out of @triflight to more locations"}
{"tweet_id":1.23666e-270,"airline_sentiment":"positive","airline":"Delta","text":"chair #selfie \"\"@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”"}
{"tweet_id":1.23658e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica"}
{"tweet_id":1.23644e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy"}
{"tweet_id":1.23568e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me"}
{"tweet_id":1.23549e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest"}
{"tweet_id":1.23519e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3"}
{"tweet_id":1.23516e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?"}
{"tweet_id":1.23488e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue sent :-) curious to see what kind of comp we get."}
{"tweet_id":1.23471e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊"}
{"tweet_id":1.23452e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue why don't you fly to #nashville? :("}
{"tweet_id":1.23436e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?"}
{"tweet_id":1.23426e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?"}
{"tweet_id":1.23383e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet"}
{"tweet_id":1.23354e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue what's a good address to send feedback over email?"}
{"tweet_id":1.23333e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful"}
{"tweet_id":1.23332e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?"}
{"tweet_id":1.23277e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing"}
{"tweet_id":1.23258e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http://t.co/jgor0vdI3S"}
{"tweet_id":1.23206e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame."}
{"tweet_id":1.23173e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue"}
{"tweet_id":1.23154e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon"}
{"tweet_id":1.2314e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating."}
{"tweet_id":1.23136e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ"}
{"tweet_id":1.23124e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue trivia contest to win flight. 1 question. RT and Follow & I'll send you answer to enter. http://t.co/AucSYKFUHD via @WSJPlus"}
{"tweet_id":1.23115e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I definitely will. Thanks!"}
{"tweet_id":1.23104e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW"}
{"tweet_id":1.23089e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue something they're not telling us (2)"}
{"tweet_id":1.23087e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)"}
{"tweet_id":1.23085e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572"}
{"tweet_id":1.23079e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof"}
{"tweet_id":1.23058e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!"}
{"tweet_id":1.23035e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me"}
{"tweet_id":1.23033e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue mechanical failure isn't Boston' fault."}
{"tweet_id":1.22976e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)"}
{"tweet_id":1.2297e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 290 to Boston"}
{"tweet_id":1.22958e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue thanks bae"}
{"tweet_id":1.22957e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome"}
{"tweet_id":1.2293e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air"}
{"tweet_id":1.22929e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB"}
{"tweet_id":1.22916e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue when your flights delayed :)))>>>"}
{"tweet_id":1.22916e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love"}
{"tweet_id":1.22904e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday."}
{"tweet_id":1.22899e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you guys rock!! http://t.co/LA397zaoAY"}
{"tweet_id":1.22889e-270,"airline_sentiment":"positive","airline":"Delta","text":"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue"}
{"tweet_id":1.2288e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup"}
{"tweet_id":1.22863e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :("}
{"tweet_id":1.22861e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu"}
{"tweet_id":1.22856e-270,"airline_sentiment":"negative","airline":"Delta","text":"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue"}
{"tweet_id":1.22819e-270,"airline_sentiment":"positive","airline":"Delta","text":"Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue"}
{"tweet_id":1.22711e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward"}
{"tweet_id":1.22671e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?"}
{"tweet_id":1.22654e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Success! Good work JetBlue team"}
{"tweet_id":1.22643e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate."}
{"tweet_id":1.22627e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav"}
{"tweet_id":1.22622e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue beautiful ride. Thanks again:)"}
{"tweet_id":1.2257e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue perfect! Probably need some coffee to stay awake during the night ;)"}
{"tweet_id":1.22548e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling."}
{"tweet_id":1.22544e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY"}
{"tweet_id":1.22531e-270,"airline_sentiment":"negative","airline":"Delta","text":"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue"}
{"tweet_id":1.22512e-270,"airline_sentiment":"positive","airline":"Delta","text":"Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business"}
{"tweet_id":1.22493e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue This is the error message: Paper tickets cannot be serviced on-line.\nPlease see a JetBlue Crewmember for assistance."}
{"tweet_id":1.22489e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue are there any food places open at the JFK T5 24//?"}
{"tweet_id":1.22486e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided"}
{"tweet_id":1.22417e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue."}
{"tweet_id":1.22413e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. ."}
{"tweet_id":1.22392e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue no. Did not catch his name. I am sure Jason will know."}
{"tweet_id":1.22305e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed"}
{"tweet_id":1.22268e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue   Phone agents can't see same flights I see online???  Can't change tickets even when I am paying. Very frustrating #jetblue"}
{"tweet_id":1.22241e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?"}
{"tweet_id":1.22232e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue"}
{"tweet_id":1.22181e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Oh I will. #Disney bound. #workhard #playsoon"}
{"tweet_id":1.22147e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu"}
{"tweet_id":1.22135e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Denver-Boston 2/10 flight 994  and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding"}
{"tweet_id":1.22112e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/"}
{"tweet_id":1.22106e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue you guys get rid of the hip hop stations on Sirius XM?"}
{"tweet_id":1.22105e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate  attendant told us 3-4 :("}
{"tweet_id":1.22103e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer"}
{"tweet_id":1.22063e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT"}
{"tweet_id":1.22053e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated"}
{"tweet_id":1.21974e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue can't wait! I'll be the one who can't contain herself. 😄"}
{"tweet_id":1.21951e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!"}
{"tweet_id":1.21948e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice"}
{"tweet_id":1.21933e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all."}
{"tweet_id":1.21924e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown"}
{"tweet_id":1.21877e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hey any chance you have an update on Flight 99 Hartford to D.C.?"}
{"tweet_id":1.21812e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked."}
{"tweet_id":1.21799e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!"}
{"tweet_id":1.21745e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj"}
{"tweet_id":1.21621e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro"}
{"tweet_id":1.21592e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp"}
{"tweet_id":1.21584e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue PDX to JFK was suuuuper HOT."}
{"tweet_id":1.21423e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe"}
{"tweet_id":1.21343e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Is it June yet? 😊"}
{"tweet_id":1.2111e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA"}
{"tweet_id":1.21073e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue ETA for flight 802 into Orlando this morning"}
{"tweet_id":1.2097e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only."}
{"tweet_id":1.20903e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue how much for a trip to a warm island @SamChampion http://t.co/N3SUIip0VW"}
{"tweet_id":1.20476e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http://t.co/yI4wGUk5tr"}
{"tweet_id":1.20399e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight."}
{"tweet_id":1.20359e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?"}
{"tweet_id":1.20337e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too"}
{"tweet_id":1.20267e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward"}
{"tweet_id":1.20219e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the slowest boarding process I've ever experienced and rude customer service agents."}
{"tweet_id":1.2017e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue needs to get its act together in #PHX"}
{"tweet_id":1.20052e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @cflanagian she's on to something"}
{"tweet_id":1.20005e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http://t.co/7E5bxwG16t"}
{"tweet_id":1.19835e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Love you, bae. #JetBae"}
{"tweet_id":1.19774e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue probably not anymore."}
{"tweet_id":1.19768e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue - I look forward to getting this resolved. I will be in touch."}
{"tweet_id":1.19762e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight"}
{"tweet_id":1.19742e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy"}
{"tweet_id":1.19691e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently."}
{"tweet_id":1.1967e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue 108 to Portland Maine"}
{"tweet_id":1.19648e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more"}
{"tweet_id":1.19627e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue You definitely will!"}
{"tweet_id":1.19624e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue and stranded passengers aren't being helped to get another flight?"}
{"tweet_id":1.19606e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you don't remember our date Monday night back to NYC? #heartbroken"}
{"tweet_id":1.19591e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue ugh always know a way to my heart 😘🙌"}
{"tweet_id":1.19524e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo"}
{"tweet_id":1.19514e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why did you just Cancelled Flight flight 670 last minute?!?"}
{"tweet_id":1.19504e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm sitting on the plane. Too many predictable mechanical problems.  Still onboard. This is getting bad..."}
{"tweet_id":1.19502e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue thanks for the help"}
{"tweet_id":1.19479e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight"}
{"tweet_id":1.19468e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue"}
{"tweet_id":1.19462e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr"}
{"tweet_id":1.19446e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the one man in baggage office says \"\"I dunno\"\". HELP"}
{"tweet_id":1.19442e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice"}
{"tweet_id":1.19433e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424"}
{"tweet_id":1.19425e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW"}
{"tweet_id":1.19421e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you guys! Brilliant customer service"}
{"tweet_id":1.19394e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open."}
{"tweet_id":1.19394e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin"}
{"tweet_id":1.19392e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again"}
{"tweet_id":1.19374e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate."}
{"tweet_id":1.19364e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?"}
{"tweet_id":1.19329e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?"}
{"tweet_id":1.19296e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!"}
{"tweet_id":1.19292e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues"}
{"tweet_id":1.19275e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?"}
{"tweet_id":1.19268e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email..."}
{"tweet_id":1.19239e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue, was far less painful than what was coming from Avis.  💙"}
{"tweet_id":1.19183e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends"}
{"tweet_id":1.19169e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue look what I capture at Uvf http://t.co/Lj2ZXZN8kG"}
{"tweet_id":1.1916e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it"}
{"tweet_id":1.19145e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue my flight attendant Angel was awesome. #415 #kudos"}
{"tweet_id":1.19095e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Washington DC (:"}
{"tweet_id":1.19091e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you #loyalmosaicmember"}
{"tweet_id":1.19074e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane"}
{"tweet_id":1.19062e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired"}
{"tweet_id":1.19031e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flight 2302 from JFK to BUF."}
{"tweet_id":1.18993e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you very very much!! 💙💙"}
{"tweet_id":1.18985e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)"}
{"tweet_id":1.18978e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac"}
{"tweet_id":1.18969e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail"}
{"tweet_id":1.18909e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!"}
{"tweet_id":1.18878e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue time to reevaluate my nyc carrier."}
{"tweet_id":1.18829e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue we are bringing 2 guitars. can we bring them as carry on?"}
{"tweet_id":1.18828e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9"}
{"tweet_id":1.18801e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am"}
{"tweet_id":1.18799e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I LOVE JET BLUE!"}
{"tweet_id":1.18794e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue how come you're responding to everyone else and not me #wtf"}
{"tweet_id":1.18792e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?"}
{"tweet_id":1.18792e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Can I bring my dog on board?"}
{"tweet_id":1.18779e-270,"airline_sentiment":"positive","airline":"Delta","text":"@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙"}
{"tweet_id":1.1877e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @NinaDavuluri 😃cool"}
{"tweet_id":1.18768e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Maybe I'll just go to Cleveland instead."}
{"tweet_id":1.18759e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue yes! Always a treat to fly with you guys! 😊✈️"}
{"tweet_id":1.18749e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business."}
{"tweet_id":1.18721e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hi. I'm trying to find a flight to the Middle East."}
{"tweet_id":1.18555e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @lopezlaymari what a patronizing response to a legitimate issue"}
{"tweet_id":1.18518e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages."}
{"tweet_id":1.18509e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I love your flights! But theres always some delay unfortunately"}
{"tweet_id":1.18505e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30"}
{"tweet_id":1.18504e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue my butt hurts."}
{"tweet_id":1.18502e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue that's what they told me half an hour ago"}
{"tweet_id":1.18482e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I have been hanging here for almost an hour"}
{"tweet_id":1.18473e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now."}
{"tweet_id":1.18462e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?"}
{"tweet_id":1.18395e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue safety first !! #lovejetblue"}
{"tweet_id":1.18388e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue delayed flight bummer"}
{"tweet_id":1.18315e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!"}
{"tweet_id":1.18209e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal."}
{"tweet_id":1.18192e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue well, we're on our way now, but more than half my tv channels are just static. 😔"}
{"tweet_id":1.18144e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue any idea when November-December 2015 travel opens up?"}
{"tweet_id":1.18101e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu"}
{"tweet_id":1.18099e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks so much!! ❤️✨ very relaxing flight!"}
{"tweet_id":1.18079e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue alright."}
{"tweet_id":1.18064e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd"}
{"tweet_id":1.18033e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?"}
{"tweet_id":1.17952e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue shut up an turn on the tvs/music"}
{"tweet_id":1.17937e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe"}
{"tweet_id":1.17918e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue excellent. you guys are the best"}
{"tweet_id":1.17916e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response."}
{"tweet_id":1.17913e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates."}
{"tweet_id":1.17911e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do you do any discounts for volunteer firefighters?"}
{"tweet_id":1.17888e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!"}
{"tweet_id":1.17875e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price"}
{"tweet_id":1.17873e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe."}
{"tweet_id":1.17866e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!"}
{"tweet_id":1.17865e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS."}
{"tweet_id":1.17815e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks JB!! This is why I 💙 you!"}
{"tweet_id":1.17785e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue but thank you! Love, an anxious flyer."}
{"tweet_id":1.17782e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO."}
{"tweet_id":1.17779e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I don't want to seem crazy! Have already asked twice!"}
{"tweet_id":1.17773e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Flight I want to book was $320 one day; went to purchase next day & price doubled to $737. Inquiring on chance it may go down?"}
{"tweet_id":1.17745e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight..."}
{"tweet_id":1.17734e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific."}
{"tweet_id":1.17718e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed."}
{"tweet_id":1.17715e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are..."}
{"tweet_id":1.17665e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E"}
{"tweet_id":1.17651e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?"}
{"tweet_id":1.17641e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍"}
{"tweet_id":1.17627e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue awesome, thanks!"}
{"tweet_id":1.1762e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx"}
{"tweet_id":1.17592e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!"}
{"tweet_id":1.1759e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!"}
{"tweet_id":1.1757e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue not to get into semantics here but \"\"by\"\" means \"\"within the extent or period of; during\"\" and it is still technically 2/19 #dictionary"}
{"tweet_id":1.1757e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue is giving me false hope of ever getting home"}
{"tweet_id":1.17535e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold"}
{"tweet_id":1.17534e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee."}
{"tweet_id":1.17519e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I want to enter the family pooling contest, it says \"\"by 2/19\"\" on the website, can I please enter still!"}
{"tweet_id":1.17502e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler."}
{"tweet_id":1.17478e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue and of course that was supposed to say Logan, not login"}
{"tweet_id":1.17477e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!"}
{"tweet_id":1.1747e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @TSA JetBlue never disappoints !"}
{"tweet_id":1.17439e-270,"airline_sentiment":"neutral","airline":"Delta","text":"😢😢 RT“@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”"}
{"tweet_id":1.17426e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?"}
{"tweet_id":1.17383e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue not cool to announce a flight \"\"delay\"\" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help."}
{"tweet_id":1.1738e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hi. How do I claim points on a 1800-flowers order after I purchased? I totally forgot to put in the promo code."}
{"tweet_id":1.17377e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago."}
{"tweet_id":1.17347e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue yes slc on 4/19"}
{"tweet_id":1.17331e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1"}
{"tweet_id":1.17296e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?"}
{"tweet_id":1.17289e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for your help! #jetbluesofly"}
{"tweet_id":1.17281e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue I was able to access it by using the drop down instead of clicking on the tab."}
{"tweet_id":1.17264e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site."}
{"tweet_id":1.17245e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue:  Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)"}
{"tweet_id":1.17226e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled."}
{"tweet_id":1.17222e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue excited for my first flight w/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC"}
{"tweet_id":1.17219e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue what is the Mosiac 800 #?"}
{"tweet_id":1.17193e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I can probably find some of them. Are the ticket #s on there?"}
{"tweet_id":1.17178e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans"}
{"tweet_id":1.17155e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue okie doke! Knowing you, you will fix this ;)"}
{"tweet_id":1.17136e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions..."}
{"tweet_id":1.17097e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr."}
{"tweet_id":1.17085e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!"}
{"tweet_id":1.16866e-270,"airline_sentiment":"positive","airline":"Delta","text":".@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :("}
{"tweet_id":1.16839e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Just sent it"}
{"tweet_id":1.16834e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue a little vino wouldn't hurt 🍷"}
{"tweet_id":1.16832e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1"}
{"tweet_id":1.16831e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)"}
{"tweet_id":1.16719e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!"}
{"tweet_id":1.16694e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA"}
{"tweet_id":1.16683e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?"}
{"tweet_id":1.16682e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!"}
{"tweet_id":1.16668e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi"}
{"tweet_id":1.1666e-270,"airline_sentiment":"positive","airline":"Delta","text":"Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way."}
{"tweet_id":1.16628e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp"}
{"tweet_id":1.16603e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue short stop at JFK before IAD"}
{"tweet_id":1.16596e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!"}
{"tweet_id":1.16543e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight."}
{"tweet_id":1.16468e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Does @AirCanada not take fraud as seriously?"}
{"tweet_id":1.1646e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue."}
{"tweet_id":1.16455e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?"}
{"tweet_id":1.16432e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?"}
{"tweet_id":1.16429e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks"}
{"tweet_id":1.16421e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Then en route to the airport the rebooked ticket was refunded."}
{"tweet_id":1.16419e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778"}
{"tweet_id":1.16407e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked."}
{"tweet_id":1.16389e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?"}
{"tweet_id":1.16377e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept."}
{"tweet_id":1.16377e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue we made it safe and sound. Thank you for the safe travels."}
{"tweet_id":1.16372e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert."}
{"tweet_id":1.16368e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone."}
{"tweet_id":1.16363e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it."}
{"tweet_id":1.16355e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money."}
{"tweet_id":1.16332e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue has screwed me over for the last time.  @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService"}
{"tweet_id":1.163e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Alternatives?  You have absolutely no respect for loyal customers.  8 years.  No more.  I'm done."}
{"tweet_id":1.1628e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?"}
{"tweet_id":1.16274e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting."}
{"tweet_id":1.16229e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Why would you charge money to transfer points to someone?"}
{"tweet_id":1.16119e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando.  👍👍"}
{"tweet_id":1.1611e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue doesn't help if I have to fly on specific days"}
{"tweet_id":1.16109e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate."}
{"tweet_id":1.16098e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)"}
{"tweet_id":1.16091e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR."}
{"tweet_id":1.16083e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Sent my suggestion and comments via the link provided.."}
{"tweet_id":1.16076e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met."}
{"tweet_id":1.16054e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I love you"}
{"tweet_id":1.16016e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Ever consider coming to Memphis?  Need some TrueBlue service and fares badly!!"}
{"tweet_id":1.15948e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech  issues."}
{"tweet_id":1.15889e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️"}
{"tweet_id":1.15802e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?"}
{"tweet_id":1.15713e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded"}
{"tweet_id":1.15672e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee"}
{"tweet_id":1.15607e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee"}
{"tweet_id":1.15593e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Utah, I think. And thanks!"}
{"tweet_id":1.15545e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you!"}
{"tweet_id":1.15543e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW."}
{"tweet_id":1.15472e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever"}
{"tweet_id":1.15466e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying."}
{"tweet_id":1.15456e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue great flight and crew! Flight 51 from BOS to MCO"}
{"tweet_id":1.15437e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer."}
{"tweet_id":1.15437e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue That's why I love JetBlue! #truebluemember4life"}
{"tweet_id":1.15424e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!"}
{"tweet_id":1.15418e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions"}
{"tweet_id":1.15408e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her."}
{"tweet_id":1.15389e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?"}
{"tweet_id":1.15382e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable"}
{"tweet_id":1.15378e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Thanks! I just sent a few DMs."}
{"tweet_id":1.15367e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account"}
{"tweet_id":1.15344e-270,"airline_sentiment":"negative","airline":"Delta","text":"talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited"}
{"tweet_id":1.15336e-270,"airline_sentiment":"negative","airline":"Delta","text":".@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point."}
{"tweet_id":1.15318e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold"}
{"tweet_id":1.15316e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly."}
{"tweet_id":1.1531e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines."}
{"tweet_id":1.15303e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain"}
{"tweet_id":1.15289e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc"}
{"tweet_id":1.15285e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?"}
{"tweet_id":1.15284e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue i am here - what is your resolution?"}
{"tweet_id":1.15277e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)"}
{"tweet_id":1.15269e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT"}
{"tweet_id":1.15264e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?"}
{"tweet_id":1.15255e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?"}
{"tweet_id":1.15255e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited"}
{"tweet_id":1.15243e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue"}
{"tweet_id":1.15234e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain"}
{"tweet_id":1.15231e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport"}
{"tweet_id":1.15228e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap"}
{"tweet_id":1.15221e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again."}
{"tweet_id":1.15219e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice"}
{"tweet_id":1.15215e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you guys are lucky I love you"}
{"tweet_id":1.15213e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Maybe stop telling people the wrong info on your customer service calls."}
{"tweet_id":1.15193e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham."}
{"tweet_id":1.15188e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer"}
{"tweet_id":1.15183e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid"}
{"tweet_id":1.15179e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of"}
{"tweet_id":1.15166e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr"}
{"tweet_id":1.1516e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue claims w/ customer protection they \"\"will notify customers of delays, Cancelled Flightlations and diversions.\"\" #NotTRUE http://t.co/3oq1T4ohjl"}
{"tweet_id":1.15121e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if there is a \"\"processing error\"\" the  why do you send out full flight tickets and confirmations? #FlySouthwest"}
{"tweet_id":1.1512e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you will do!! You guy are awesome!"}
{"tweet_id":1.15119e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597"}
{"tweet_id":1.15091e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue definitely!"}
{"tweet_id":1.15091e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport"}
{"tweet_id":1.15074e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue okay awesome! Thank you!"}
{"tweet_id":1.15065e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed \"\"to mail written letter\"\" http://t.co/c7Kzbvf8h8"}
{"tweet_id":1.15057e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?"}
{"tweet_id":1.15054e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue"}
{"tweet_id":1.15053e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock"}
{"tweet_id":1.15036e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue just mine sadly.. But yea the fly fi is awesome"}
{"tweet_id":1.15023e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name"}
{"tweet_id":1.15023e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you!!"}
{"tweet_id":1.1501e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit"}
{"tweet_id":1.14965e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had"}
{"tweet_id":1.14954e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256"}
{"tweet_id":1.14897e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??"}
{"tweet_id":1.14889e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  Brazil to volunteer teaching english & spanish to Poor children so they have a skills to improve their chances of a better life."}
{"tweet_id":1.14877e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢"}
{"tweet_id":1.14811e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you for the JetBlue Credit. Nice save :-)"}
{"tweet_id":1.14802e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever"}
{"tweet_id":1.14786e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this"}
{"tweet_id":1.14611e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott"}
{"tweet_id":1.14564e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there."}
{"tweet_id":1.14542e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice"}
{"tweet_id":1.14536e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights."}
{"tweet_id":1.14478e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!"}
{"tweet_id":1.14431e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue"}
{"tweet_id":1.14418e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue when are you going to get wifi on your planes?"}
{"tweet_id":1.1441e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!"}
{"tweet_id":1.14403e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue how can we get help with a hotel we booked with you and are having issues with."}
{"tweet_id":1.14363e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x"}
{"tweet_id":1.14269e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue hi. Just DM'd info"}
{"tweet_id":1.14268e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop"}
{"tweet_id":1.14233e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks!"}
{"tweet_id":1.14172e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?"}
{"tweet_id":1.14132e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?"}
{"tweet_id":1.14129e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Gains Altitude, But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http://t.co/P2HUM7lXUR"}
{"tweet_id":1.14105e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf"}
{"tweet_id":1.14084e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue where's my selfie?"}
{"tweet_id":1.13812e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj"}
{"tweet_id":1.13177e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO"}
{"tweet_id":1.12225e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA"}
{"tweet_id":1.12072e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http://t.co/E5NaxBUe4s http://t.co/KlxivnbCYh"}
{"tweet_id":1.12e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue haha thanks Jetblue👌☺️"}
{"tweet_id":1.11981e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue could I get a free flight to Vegas since it's my bday😏☺️"}
{"tweet_id":1.11868e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?"}
{"tweet_id":1.11818e-270,"airline_sentiment":"positive","airline":"Delta","text":"I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae"}
{"tweet_id":1.11789e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now."}
{"tweet_id":1.11595e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!"}
{"tweet_id":1.11522e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is it your standard protocol to call security onto a plane for a crying baby?"}
{"tweet_id":1.11489e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today."}
{"tweet_id":1.11469e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago."}
{"tweet_id":1.11455e-270,"airline_sentiment":"positive","airline":"Delta","text":"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI"}
{"tweet_id":1.1145e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago."}
{"tweet_id":1.11411e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm"}
{"tweet_id":1.11403e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly"}
{"tweet_id":1.11305e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!"}
{"tweet_id":1.1127e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good."}
{"tweet_id":1.11264e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Can you tell me which days you fly direct BUF - FLL and FLL - BUF?"}
{"tweet_id":1.11259e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever"}
{"tweet_id":1.11257e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I cri"}
{"tweet_id":1.11247e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏"}
{"tweet_id":1.11238e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Can you do me a huge favor?!🙏❤️"}
{"tweet_id":1.11224e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue are you my friend?!"}
{"tweet_id":1.11203e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue If it was simply a minor mechanical, why would they say that?"}
{"tweet_id":1.11202e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can you tweet #closepwcs to get the word out?😢"}
{"tweet_id":1.11201e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue My mother had overheard a personnel ask the attendant if \"\"the passengers really knew what was going on\"\" and the attendant said no."}
{"tweet_id":1.11196e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue btw, her name was Samantha and she won over everyone on the flight"}
{"tweet_id":1.11179e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time."}
{"tweet_id":1.11174e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: @KyleComer_ JetBlue reLate Flightd this time? ;)” no... But why won't school be Cancelled Flighted? it's very cold out"}
{"tweet_id":1.11173e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I will! Thank you!"}
{"tweet_id":1.11157e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue it says it is now 9:58 you owe me"}
{"tweet_id":1.11154e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied"}
{"tweet_id":1.11127e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue u cool"}
{"tweet_id":1.11023e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)"}
{"tweet_id":1.10998e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??"}
{"tweet_id":1.1092e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is yr site having trouble for mobile check in ?"}
{"tweet_id":1.10774e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue They told us 10 minutes almost 40 minutes ago."}
{"tweet_id":1.10755e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay."}
{"tweet_id":1.10754e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj"}
{"tweet_id":1.1074e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @T5Sparrow Love it. They're cute"}
{"tweet_id":1.10721e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?"}
{"tweet_id":1.10719e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue sure thing!"}
{"tweet_id":1.10685e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue works with Google #chrome but not Internet Explorer."}
{"tweet_id":1.10682e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!"}
{"tweet_id":1.10659e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?"}
{"tweet_id":1.10648e-270,"airline_sentiment":"negative","airline":"Delta","text":"@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse"}
{"tweet_id":1.10639e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW"}
{"tweet_id":1.10634e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue the best airline in the world"}
{"tweet_id":1.10628e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I would go anywhere JetBlue goes."}
{"tweet_id":1.10627e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE"}
{"tweet_id":1.1062e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue wow you guys answer people wow you care I love jet blue"}
{"tweet_id":1.10618e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks. I appreciate your prompt response."}
{"tweet_id":1.10594e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I put it my \"\"to\"\" and \"\"from\"\" airports, click update and it tells me to put in my \"\"to\"\" and \"\"from\"\" airports."}
{"tweet_id":1.10583e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Why doesn't your \"\"Best Fare Finder\"\" work?"}
{"tweet_id":1.10548e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward"}
{"tweet_id":1.10545e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue good luck. Thanks."}
{"tweet_id":1.10526e-270,"airline_sentiment":"positive","airline":"Delta","text":"It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue"}
{"tweet_id":1.10523e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say \"\"huxleyesque.\"\""}
{"tweet_id":1.10517e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather.  Reliability going downhill."}
{"tweet_id":1.10513e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?"}
{"tweet_id":1.10489e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM"}
{"tweet_id":1.10483e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why is the buffalo flight so Late Flight?"}
{"tweet_id":1.10482e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  anywhere... away from this snow globe to warmth sand and palm trees.."}
{"tweet_id":1.1047e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue u suck Big Donkey Balls!"}
{"tweet_id":1.10467e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue any good deals for March?! Looking to fly to Orlando!"}
{"tweet_id":1.10444e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)"}
{"tweet_id":1.1044e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6"}
{"tweet_id":1.1043e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?"}
{"tweet_id":1.10428e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I don't think I'll be testing those waters out on my own dime again."}
{"tweet_id":1.10409e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta ......."}
{"tweet_id":1.10403e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Flight is 100% full."}
{"tweet_id":1.10401e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?"}
{"tweet_id":1.10397e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated"}
{"tweet_id":1.10385e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Headphone jack not working on my flight."}
{"tweet_id":1.10383e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder"}
{"tweet_id":1.10379e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Tried...considerable confusion...no announcement...no sign updates"}
{"tweet_id":1.10352e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating."}
{"tweet_id":1.10351e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?"}
{"tweet_id":1.10322e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM"}
{"tweet_id":1.10321e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS"}
{"tweet_id":1.10312e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about"}
{"tweet_id":1.10303e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!"}
{"tweet_id":1.10296e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I'll pass along the advice. You guys rock!!"}
{"tweet_id":1.1029e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue"}
{"tweet_id":1.10284e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue 6am Austin to JFK"}
{"tweet_id":1.10257e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the big board says we aren't leaving until after 8:30 😩"}
{"tweet_id":1.1025e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL"}
{"tweet_id":1.10249e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option"}
{"tweet_id":1.10238e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out"}
{"tweet_id":1.10198e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number."}
{"tweet_id":1.10183e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline"}
{"tweet_id":1.10177e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!"}
{"tweet_id":1.10168e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ"}
{"tweet_id":1.10149e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed."}
{"tweet_id":1.10139e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward"}
{"tweet_id":1.1012e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!"}
{"tweet_id":1.101e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854"}
{"tweet_id":1.10092e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue my daughter's college game in Denver.  Only one set of parents will be there 😢😢😢"}
{"tweet_id":1.10065e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you."}
{"tweet_id":1.10044e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?"}
{"tweet_id":1.10037e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN"}
{"tweet_id":1.09998e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk"}
{"tweet_id":1.0999e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys."}
{"tweet_id":1.09964e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail"}
{"tweet_id":1.09948e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim"}
{"tweet_id":1.09898e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true."}
{"tweet_id":1.09877e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !"}
{"tweet_id":1.09866e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR"}
{"tweet_id":1.09851e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2"}
{"tweet_id":1.0985e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life."}
{"tweet_id":1.09835e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?"}
{"tweet_id":1.09829e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward"}
{"tweet_id":1.09817e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain"}
{"tweet_id":1.09796e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward"}
{"tweet_id":1.09783e-270,"airline_sentiment":"positive","airline":"Delta","text":".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future"}
{"tweet_id":1.0978e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note."}
{"tweet_id":1.0977e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue What a great idea! #cometoAustin"}
{"tweet_id":1.09762e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴"}
{"tweet_id":1.0976e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf"}
{"tweet_id":1.09751e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there!"}
{"tweet_id":1.09751e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue just DMed. thanks so much for addressing this so quickly."}
{"tweet_id":1.09722e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙"}
{"tweet_id":1.09687e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY"}
{"tweet_id":1.09669e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!"}
{"tweet_id":1.09657e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason."}
{"tweet_id":1.09626e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue can you DM?"}
{"tweet_id":1.09604e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before"}
{"tweet_id":1.09588e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is the trueblue site broken at the moment?"}
{"tweet_id":1.09543e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Any EMS window seats on 1099 tomorrow?"}
{"tweet_id":1.09533e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh"}
{"tweet_id":1.09522e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue any chance you will by this summer?"}
{"tweet_id":1.09513e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do you have mint service from NYC to San Diego?"}
{"tweet_id":1.09494e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue can't change it. True blue points and I can't get to a phone"}
{"tweet_id":1.09484e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk"}
{"tweet_id":1.09476e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Aw okay thanks"}
{"tweet_id":1.09464e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I can't pay 30 bucks xD"}
{"tweet_id":1.09445e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!"}
{"tweet_id":1.09441e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is it true there's a new A320 livery and a new website...?!"}
{"tweet_id":1.09438e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury"}
{"tweet_id":1.09422e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks."}
{"tweet_id":1.0942e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?"}
{"tweet_id":1.09405e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat."}
{"tweet_id":1.09387e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever"}
{"tweet_id":1.09381e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better."}
{"tweet_id":1.09361e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them"}
{"tweet_id":1.09339e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @pilyoc dont talk about my friend @JetBlue like that. #thefutureisweird"}
{"tweet_id":1.09333e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome."}
{"tweet_id":1.09323e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward"}
{"tweet_id":1.09278e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍"}
{"tweet_id":1.09216e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http://t.co/obF9jbPc6A"}
{"tweet_id":1.09198e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue lots of people scratching heads and looking at screens ignoring passengers"}
{"tweet_id":1.09196e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I thought the same thing after I sent it"}
{"tweet_id":1.09194e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??"}
{"tweet_id":1.09132e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!"}
{"tweet_id":1.09085e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue order @FARE (3/3)"}
{"tweet_id":1.09085e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)"}
{"tweet_id":1.09085e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)"}
{"tweet_id":1.09077e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Thanks for the FB. message telling me I will have to wait between 1-3 days.  I'm waiting."}
{"tweet_id":1.09052e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN"}
{"tweet_id":1.09012e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.… http://t.co/oYLlRZQU5m"}
{"tweet_id":1.08945e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Thank you for opening the conversation.  I hope you can make it right."}
{"tweet_id":1.08921e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue When I checked yesterday it looked like it did. Did something change?"}
{"tweet_id":1.08917e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Oh no! I thought it did. :("}
{"tweet_id":1.08899e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5t4FpCGREJ"}
{"tweet_id":1.0887e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue 1951 BOS to ORD"}
{"tweet_id":1.08826e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks. Line moved quick. Already done."}
{"tweet_id":1.08806e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I do follow you!"}
{"tweet_id":1.08798e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue nope. None to be found"}
{"tweet_id":1.08791e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight."}
{"tweet_id":1.08785e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I may not make my connection and need to find out my options, yet no one is here."}
{"tweet_id":1.0877e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue nope. Currently sitting at my gate."}
{"tweet_id":1.08749e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!"}
{"tweet_id":1.08748e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue extra-speed line closed in Tampa. What gives?"}
{"tweet_id":1.08715e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I sent you an email"}
{"tweet_id":1.08701e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you :-)"}
{"tweet_id":1.08617e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks!"}
{"tweet_id":1.08568e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue also. Emergency exit seats. 6'2\"\" and that's a huge win."}
{"tweet_id":1.08564e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing."}
{"tweet_id":1.08562e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor"}
{"tweet_id":1.08557e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me"}
{"tweet_id":1.08546e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍"}
{"tweet_id":1.08427e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you respond to my friend @LisaPal but you can't respond directly to me"}
{"tweet_id":1.08418e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II"}
{"tweet_id":1.08394e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue The Magic eight ball has never steered me wrong  :)"}
{"tweet_id":1.08394e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose."}
{"tweet_id":1.08385e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason."}
{"tweet_id":1.08376e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers."}
{"tweet_id":1.08351e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful"}
{"tweet_id":1.08333e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue  I'm game if you're buying!!  ;)"}
{"tweet_id":1.08292e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Will do. Thanks!"}
{"tweet_id":1.08264e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue marks 15th year with new \"\"Bluemanity\"\" plane design - Sun Sentinel http://t.co/SjVEelween"}
{"tweet_id":1.08261e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on."}
{"tweet_id":1.08254e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy"}
{"tweet_id":1.08246e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E"}
{"tweet_id":1.08246e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue are you ever looking for interns ?"}
{"tweet_id":1.08204e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember"}
{"tweet_id":1.08204e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue 's free wifi on board is the best thing that's happened since sliced bread"}
{"tweet_id":1.08202e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV."}
{"tweet_id":1.08164e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool."}
{"tweet_id":1.08145e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Beatriz and Susan. Gate 4 MCO."}
{"tweet_id":1.08125e-270,"airline_sentiment":"positive","airline":"Delta","text":".@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!"}
{"tweet_id":1.08119e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza"}
{"tweet_id":1.08118e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Third flight in a row for my wife with her TV not working..."}
{"tweet_id":1.08115e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue its a wonderful thing!"}
{"tweet_id":1.08108e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue what is a personal email that I can contact? I have a complaint that you should know about"}
{"tweet_id":1.08107e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO"}
{"tweet_id":1.08099e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Just a thought!"}
{"tweet_id":1.08058e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)"}
{"tweet_id":1.08041e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I’m getting an “it depends” vibe. Fair enough!"}
{"tweet_id":1.08038e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP"}
{"tweet_id":1.08028e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!"}
{"tweet_id":1.07971e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!"}
{"tweet_id":1.07947e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU"}
{"tweet_id":1.07938e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional"}
{"tweet_id":1.07913e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound"}
{"tweet_id":1.07885e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?"}
{"tweet_id":1.07832e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue can I get some more leg room tonight B6 304"}
{"tweet_id":1.07824e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤"}
{"tweet_id":1.0782e-270,"airline_sentiment":"negative","airline":"Delta","text":"It's on me, @JetBlue! That's not what you said last night, though... :("}
{"tweet_id":1.07791e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky"}
{"tweet_id":1.0777e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U"}
{"tweet_id":1.07744e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR."}
{"tweet_id":1.07704e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks"}
{"tweet_id":1.0763e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A"}
{"tweet_id":1.07586e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone."}
{"tweet_id":1.07577e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue and the 20min line I stood in to drop my bag off?"}
{"tweet_id":1.07577e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue credit to you for replying.  I’ll look forward to hopefully one of those 103 on my flight home tonight :)"}
{"tweet_id":1.07534e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue"}
{"tweet_id":1.07518e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight."}
{"tweet_id":1.07481e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight."}
{"tweet_id":1.07473e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue you're killing me now. :-) You got me! #smitten #trueblue"}
{"tweet_id":1.07376e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A."}
{"tweet_id":1.07319e-270,"airline_sentiment":"positive","airline":"Delta","text":".@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social."}
{"tweet_id":1.07223e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for listening. Doesn't mean I don't appreciate you!"}
{"tweet_id":1.07204e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue"}
{"tweet_id":1.07094e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic."}
{"tweet_id":1.0709e-270,"airline_sentiment":"positive","airline":"Delta","text":"Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!"}
{"tweet_id":1.07088e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https://t.co/nTGl2WnQVM"}
{"tweet_id":1.07082e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Lekvhg want to see what the cost would be to change to the 430 flight"}
{"tweet_id":1.07065e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home."}
{"tweet_id":1.07031e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue waited for 15 min then got disconnect"}
{"tweet_id":1.06994e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!"}
{"tweet_id":1.06993e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone"}
{"tweet_id":1.06991e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!"}
{"tweet_id":1.0695e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!"}
{"tweet_id":1.0689e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings"}
{"tweet_id":1.06843e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess"}
{"tweet_id":1.06795e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo"}
{"tweet_id":1.06753e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue deal!"}
{"tweet_id":1.06727e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @drwinston001 I think we'll need a selfie as proof..."}
{"tweet_id":1.06709e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?"}
{"tweet_id":1.06705e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks"}
{"tweet_id":1.06654e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!"}
{"tweet_id":1.06623e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue no news here at the gate. What are my options?"}
{"tweet_id":1.06555e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!"}
{"tweet_id":1.06516e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue well I'm glad I got up at 5 am so I can sit in an airport.  No place else I'd rather be (not)"}
{"tweet_id":1.06504e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue  no ... I am guessing I have to call someone"}
{"tweet_id":1.06471e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why 730 and not 645 as scheduled?"}
{"tweet_id":1.0644e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?"}
{"tweet_id":1.06437e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood"}
{"tweet_id":1.06359e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue can I change my flight if I already printed my boarding pass?"}
{"tweet_id":1.06313e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue its always a pleasure ☺️"}
{"tweet_id":1.06248e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue this is lovely!"}
{"tweet_id":1.06043e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK"}
{"tweet_id":1.05977e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT"}
{"tweet_id":1.05726e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue to End Partnership with American Express - http://t.co/WhuFmI2Ytd http://t.co/fbTEMFwRsP"}
{"tweet_id":1.05562e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut"}
{"tweet_id":1.05408e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5"}
{"tweet_id":1.05091e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73"}
{"tweet_id":1.05025e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Finally taking off! LAS-FLL-SJU #letsgo"}
{"tweet_id":1.04773e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Anywhere warm cause its freezing in NYC"}
{"tweet_id":1.04676e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed."}
{"tweet_id":1.04432e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?"}
{"tweet_id":1.04424e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable.."}
{"tweet_id":1.04411e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things."}
{"tweet_id":1.04408e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight."}
{"tweet_id":1.04402e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it"}
{"tweet_id":1.04382e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation"}
{"tweet_id":1.04352e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB"}
{"tweet_id":1.04293e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx"}
{"tweet_id":1.04261e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue awe you guys are great can't wait to travel with you again soon!!!"}
{"tweet_id":1.04257e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue yes! Announced we will take off. You're on it! Thank you!"}
{"tweet_id":1.04178e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!"}
{"tweet_id":1.04172e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party."}
{"tweet_id":1.0416e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit."}
{"tweet_id":1.04143e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue it was at JFK airport right now"}
{"tweet_id":1.04136e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in."}
{"tweet_id":1.04135e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI"}
{"tweet_id":1.04129e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue She claimed that she did, but I was not happy with the way I was treated."}
{"tweet_id":1.04108e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue"}
{"tweet_id":1.04103e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk"}
{"tweet_id":1.04073e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting."}
{"tweet_id":1.04024e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you for help and quick response"}
{"tweet_id":1.03975e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln"}
{"tweet_id":1.03964e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue flight 705. EWR to FLL"}
{"tweet_id":1.03948e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y"}
{"tweet_id":1.0394e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue don't know if u define that as a #ControllableIrregularity"}
{"tweet_id":1.03935e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service"}
{"tweet_id":1.039e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!"}
{"tweet_id":1.03897e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail"}
{"tweet_id":1.03873e-270,"airline_sentiment":"positive","airline":"Delta","text":"@Jetblue first airline to use #applepay in flight #airlines"}
{"tweet_id":1.03869e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass"}
{"tweet_id":1.03854e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience"}
{"tweet_id":1.03822e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac"}
{"tweet_id":1.03762e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/"}
{"tweet_id":1.0376e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!"}
{"tweet_id":1.03719e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song \"\"I'm Blue\"\" while flying on JetBlue."}
{"tweet_id":1.03625e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!"}
{"tweet_id":1.03592e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb"}
{"tweet_id":1.03566e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)"}
{"tweet_id":1.03527e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue sent"}
{"tweet_id":1.03521e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine"}
{"tweet_id":1.0352e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Sure! Email screenshot below. Link: https://t.co/soiQrN19aj http://t.co/IbVvTzLS4E"}
{"tweet_id":1.035e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!"}
{"tweet_id":1.03498e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue bag is supposedly here in Boston"}
{"tweet_id":1.03491e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different."}
{"tweet_id":1.03476e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights"}
{"tweet_id":1.03464e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy"}
{"tweet_id":1.03461e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I have the emails that they are on their way"}
{"tweet_id":1.03459e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!"}
{"tweet_id":1.03446e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp."}
{"tweet_id":1.03446e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue right now completely pissed off"}
{"tweet_id":1.03444e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat"}
{"tweet_id":1.0344e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity."}
{"tweet_id":1.03439e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue dispatcher keeps yelling and hung up on me!"}
{"tweet_id":1.03436e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue now when I call it's still at the warehouse and might be going out tonight"}
{"tweet_id":1.03433e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8"}
{"tweet_id":1.03395e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold"}
{"tweet_id":1.03354e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue yep it's for tomorrow."}
{"tweet_id":1.03343e-270,"airline_sentiment":"negative","airline":"Delta","text":"“@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz."}
{"tweet_id":1.03286e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number."}
{"tweet_id":1.03282e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?"}
{"tweet_id":1.03271e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :("}
{"tweet_id":1.03244e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue is definitely my new favorite airline."}
{"tweet_id":1.03241e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning."}
{"tweet_id":1.03208e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue all up to date. Can't update via Google play."}
{"tweet_id":1.03195e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!"}
{"tweet_id":1.03187e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n"}
{"tweet_id":1.03126e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats"}
{"tweet_id":1.03122e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you for your excellent customer service - resolved issue quickly."}
{"tweet_id":1.0311e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves."}
{"tweet_id":1.03104e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info."}
{"tweet_id":1.03093e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2"}
{"tweet_id":1.03054e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue tell your employees that!"}
{"tweet_id":1.0304e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail"}
{"tweet_id":1.03039e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm"}
{"tweet_id":1.03029e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue where exactly can I leave a note"}
{"tweet_id":1.03023e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe"}
{"tweet_id":1.03016e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold...."}
{"tweet_id":1.03008e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back"}
{"tweet_id":1.02963e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue That's great! Thank you."}
{"tweet_id":1.02949e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official"}
{"tweet_id":1.02943e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr"}
{"tweet_id":1.02937e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue ticket issued whilst delivering your customers."}
{"tweet_id":1.02935e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security"}
{"tweet_id":1.02916e-270,"airline_sentiment":"negative","airline":"Delta","text":"Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service."}
{"tweet_id":1.02897e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I agree!!!  If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks"}
{"tweet_id":1.02892e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?"}
{"tweet_id":1.02891e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the whole plane. Hoping for better luck on the return flight Sunday."}
{"tweet_id":1.02879e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat?"}
{"tweet_id":1.02872e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75"}
{"tweet_id":1.02847e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue"}
{"tweet_id":1.02846e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?"}
{"tweet_id":1.02823e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional."}
{"tweet_id":1.02821e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :("}
{"tweet_id":1.0282e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open"}
{"tweet_id":1.02804e-270,"airline_sentiment":"positive","airline":"Delta","text":"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk"}
{"tweet_id":1.02707e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Flight 152 (N559JB) \"\"Here's Looking at Blue Kid\"\" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6"}
{"tweet_id":1.02703e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue.  Punta Cana, to enjoy weather n see my wifes family"}
{"tweet_id":1.02697e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check."}
{"tweet_id":1.02688e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just lost my business   Enjoy your profits"}
{"tweet_id":1.02684e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE"}
{"tweet_id":1.02593e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?"}
{"tweet_id":1.02585e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue will call. Thank you!"}
{"tweet_id":1.02585e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes, today. Flight is full now. They said no to me at gate :("}
{"tweet_id":1.02562e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ..."}
{"tweet_id":1.02542e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲"}
{"tweet_id":1.02536e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl"}
{"tweet_id":1.02522e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?"}
{"tweet_id":1.02503e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue"}
{"tweet_id":1.02494e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue"}
{"tweet_id":1.02484e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?"}
{"tweet_id":1.02469e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue tried again. Lovely customer service. Thank you!"}
{"tweet_id":1.02435e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider"}
{"tweet_id":1.02384e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @ProfessorpaUL15 Always happy to help!"}
{"tweet_id":1.02377e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load."}
{"tweet_id":1.02315e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue we are delayed, until he arrives"}
{"tweet_id":1.02306e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @EllaHenderson the highlight of being delayed #freeconcert"}
{"tweet_id":1.02301e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue whose performing at T5"}
{"tweet_id":1.02292e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue     Is it only $50 for my 2nd bag?  1st bag too full.."}
{"tweet_id":1.02277e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed."}
{"tweet_id":1.02235e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ"}
{"tweet_id":1.02219e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success."}
{"tweet_id":1.02209e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue That's right! :) Game, set, match."}
{"tweet_id":1.02207e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks."}
{"tweet_id":1.02194e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs"}
{"tweet_id":1.02172e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia."}
{"tweet_id":1.02152e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Flight 1133 (N353JB) \"\"Blue La La\"\" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu"}
{"tweet_id":1.02149e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue this makes me happy. I hope these aren't empty promises."}
{"tweet_id":1.02149e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue dropped 3x in past hour"}
{"tweet_id":1.02147e-270,"airline_sentiment":"neutral","airline":"Delta","text":"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2"}
{"tweet_id":1.02109e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Call me when you do and we’ll have to hook up!"}
{"tweet_id":1.02094e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help"}
{"tweet_id":1.02093e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch"}
{"tweet_id":1.0209e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino"}
{"tweet_id":1.02087e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue we don't need anybody else!"}
{"tweet_id":1.0208e-270,"airline_sentiment":"negative","airline":"Delta","text":"@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay."}
{"tweet_id":1.02079e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue It's for me, I spoke with a rep on the phone who suggested I \"\"Voice a concern\"\" via \"\"Email us\"\" on your site. I did a few moments ago"}
{"tweet_id":1.02078e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage."}
{"tweet_id":1.02072e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on"}
{"tweet_id":1.02071e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW"}
{"tweet_id":1.0204e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue No not yet. I will notify them. I'm new at this! 😊"}
{"tweet_id":1.01998e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks!"}
{"tweet_id":1.0199e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue don't worry, I'm gonna share with my row! 😁"}
{"tweet_id":1.01971e-270,"airline_sentiment":"positive","airline":"Delta","text":"First base already? I like your style @JetBlue"}
{"tweet_id":1.01959e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Hold for 15 min, a couple of rings, then \"\"mailbox has not been set up yet.\"\" Customer service forwarding to their cell phones? C'mon"}
{"tweet_id":1.01958e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year."}
{"tweet_id":1.01958e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?"}
{"tweet_id":1.01953e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight"}
{"tweet_id":1.01918e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc"}
{"tweet_id":1.01915e-270,"airline_sentiment":"neutral","airline":"Delta","text":"Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?"}
{"tweet_id":1.01903e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!"}
{"tweet_id":1.01871e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue \nBut if customer service ment anything to you.... you would try. Quoting policy is never effective customer service."}
{"tweet_id":1.01842e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue thank you. Is there a possibility it will change?"}
{"tweet_id":1.01841e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks!"}
{"tweet_id":1.01836e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue are we good?"}
{"tweet_id":1.0182e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL"}
{"tweet_id":1.01816e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @CinziannaP thank you! I like the quick response on Twitter!"}
{"tweet_id":1.01803e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting"}
{"tweet_id":1.01795e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue \nApparently not."}
{"tweet_id":1.01777e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why are we delayed :( flight 1601"}
{"tweet_id":1.01763e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue continue button generated a trip to \"\"plan your trip page\"\"\nregardless of how far along I was in Flight Booking Problems process\nhint: the end of it"}
{"tweet_id":1.01717e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http://t.co/9vTFM7kNad"}
{"tweet_id":1.01694e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I would fly to Washington  DC to see the actual Constitution  and the Declaration of Independence, in honor of a US Navy friend."}
{"tweet_id":1.01625e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug"}
{"tweet_id":1.01601e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1"}
{"tweet_id":1.01586e-270,"airline_sentiment":"neutral","airline":"Delta","text":"“@JetBlue: We’re looking for our next #FlyingItForward flier from DC Tell us where you'd fly & why http://t.co/MCSI0dzpnz” @geekandahalf"}
{"tweet_id":1.01577e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline"}
{"tweet_id":1.0154e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you. Just sent msg."}
{"tweet_id":1.01538e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I did get the email. Thought i wasn't supposed to reply to those😂"}
{"tweet_id":1.01515e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I applied for a job at PDW where could I go for follow up. I'd really love the job #ilovejetblue"}
{"tweet_id":1.01495e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Connecticut❄️"}
{"tweet_id":1.01482e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol"}
{"tweet_id":1.01466e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue great smooth flight too! 👏👍"}
{"tweet_id":1.0146e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary"}
{"tweet_id":1.01436e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv"}
{"tweet_id":1.01428e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh"}
{"tweet_id":1.01418e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue do they have to depart from Washington, D.C.??"}
{"tweet_id":1.01379e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue remember - I'm very doubtful and not very hopeful :("}
{"tweet_id":1.01364e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts."}
{"tweet_id":1.01361e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta"}
{"tweet_id":1.01353e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Great thanks"}
{"tweet_id":1.01348e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @KyleJudah be responsible for replacing it"}
{"tweet_id":1.01348e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should"}
{"tweet_id":1.01337e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a"}
{"tweet_id":1.01329e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!"}
{"tweet_id":1.01317e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial."}
{"tweet_id":1.01309e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts."}
{"tweet_id":1.01292e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I will. I love flying with you all. Great service."}
{"tweet_id":1.01283e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv"}
{"tweet_id":1.01276e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus"}
{"tweet_id":1.01271e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue rocking the Tim McGraw hold music"}
{"tweet_id":1.01259e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby"}
{"tweet_id":1.01259e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?"}
{"tweet_id":1.01226e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue hard to tell, but was told wifi only worked for one side of the plane."}
{"tweet_id":1.01219e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_"}
{"tweet_id":1.01216e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_"}
{"tweet_id":1.01203e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly"}
{"tweet_id":1.01164e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was"}
{"tweet_id":1.01119e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!"}
{"tweet_id":1.01099e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue 117 days maybe."}
{"tweet_id":1.0109e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @vegecomgirl For me it’s not until 6/15."}
{"tweet_id":1.01079e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Well, I try! See you soon!! @JayVig"}
{"tweet_id":1.01062e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat"}
{"tweet_id":1.01057e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat"}
{"tweet_id":1.01047e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat"}
{"tweet_id":1.01044e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat"}
{"tweet_id":1.01043e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue alittle more money to book our flights... we're 1/2 way there :)"}
{"tweet_id":1.01042e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat"}
{"tweet_id":1.01002e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!"}
{"tweet_id":1.00995e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers"}
{"tweet_id":1.0097e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?"}
{"tweet_id":1.00966e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3"}
{"tweet_id":1.00929e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare."}
{"tweet_id":1.00877e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you!"}
{"tweet_id":1.00871e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?"}
{"tweet_id":1.00858e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!"}
{"tweet_id":1.00825e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue"}
{"tweet_id":1.00802e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw"}
{"tweet_id":1.00728e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!"}
{"tweet_id":1.00711e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol"}
{"tweet_id":1.00668e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what"}
{"tweet_id":1.00665e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thanks!! Great service in #T5 already! #lovejetBlue"}
{"tweet_id":1.00644e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue I did...#FlyFi worked well and was free aboard this flight"}
{"tweet_id":1.0063e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection"}
{"tweet_id":1.00625e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500"}
{"tweet_id":1.0062e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Seems very likely."}
{"tweet_id":1.00618e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting"}
{"tweet_id":1.00606e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ"}
{"tweet_id":1.00564e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!"}
{"tweet_id":1.00551e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC."}
{"tweet_id":1.0055e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue @EllaHenderson Ah! Wish I was there! Good luck!"}
{"tweet_id":1.00537e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue should i continue?"}
{"tweet_id":1.00535e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in."}
{"tweet_id":1.00534e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact."}
{"tweet_id":1.00522e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect"}
{"tweet_id":1.00513e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞"}
{"tweet_id":1.00495e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️"}
{"tweet_id":1.00491e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂"}
{"tweet_id":1.00468e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5"}
{"tweet_id":1.0044e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice"}
{"tweet_id":1.00429e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether"}
{"tweet_id":1.00419e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance"}
{"tweet_id":1.00409e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people"}
{"tweet_id":1.00405e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY"}
{"tweet_id":1.00402e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?"}
{"tweet_id":1.00401e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I"}
{"tweet_id":1.00398e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thank you!"}
{"tweet_id":1.00389e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?"}
{"tweet_id":1.00363e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue what's the link for #FlyFi"}
{"tweet_id":1.00348e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not..."}
{"tweet_id":1.00331e-270,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx"}
{"tweet_id":1.00243e-270,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue please provide me your direct email for me to explain."}
{"tweet_id":1.00208e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?"}
{"tweet_id":1.00168e-270,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM"}
{"tweet_id":9.97432e-271,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation."}
{"tweet_id":9.97248e-271,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer"}
{"tweet_id":9.96219e-271,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue really caring??"}
{"tweet_id":9.94053e-271,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way."}
{"tweet_id":9.92265e-271,"airline_sentiment":"positive","airline":"Delta","text":"@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)"}
{"tweet_id":9.91361e-271,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn"}
{"tweet_id":9.75122e-271,"airline_sentiment":"negative","airline":"Delta","text":"@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy"}
{"tweet_id":9.74755e-271,"airline_sentiment":"neutral","airline":"Delta","text":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch"}
{"tweet_id":1.54686e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then."}
{"tweet_id":1.54676e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and when will one of these agents be available to speak?"}
{"tweet_id":1.54659e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways is a DM possible if you aren't following me?"}
{"tweet_id":1.54652e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE."}
{"tweet_id":1.54648e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite"}
{"tweet_id":1.54634e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!"}
{"tweet_id":1.54623e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you're killing me from the inside"}
{"tweet_id":1.54612e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents."}
{"tweet_id":1.5461e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways we were moved to a delta direct. Thank you for the accommodations!"}
{"tweet_id":1.54607e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!"}
{"tweet_id":1.54604e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail"}
{"tweet_id":1.54563e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair"}
{"tweet_id":1.54563e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!"}
{"tweet_id":1.54556e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded."}
{"tweet_id":1.54556e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I finally got through on the phone after a 2 hour wait time."}
{"tweet_id":1.54552e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund"}
{"tweet_id":1.54548e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways will you be issuing a travel advisory for CLT for Thursday?  A significant snow storm is in the way Wednesday night."}
{"tweet_id":1.54541e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable."}
{"tweet_id":1.5452e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer"}
{"tweet_id":1.54505e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy"}
{"tweet_id":1.5447e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised."}
{"tweet_id":1.54422e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow."}
{"tweet_id":1.54404e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I need help about a ticket. DM me"}
{"tweet_id":1.5439e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason."}
{"tweet_id":1.5439e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊"}
{"tweet_id":1.54385e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have two tight connections in #Charlotte and #Frankfurt"}
{"tweet_id":1.54383e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!"}
{"tweet_id":1.54372e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you! I will be calling you! #CheapOairChat"}
{"tweet_id":1.54371e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ur \"\"response\"\" was: my \"\"inconvenience was of no matter.\"\" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair"}
{"tweet_id":1.54366e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??"}
{"tweet_id":1.54364e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany"}
{"tweet_id":1.54362e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Yes. Confirmation number and all."}
{"tweet_id":1.54342e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways did you know that suicide is the second leading cause of death among teens 10-24"}
{"tweet_id":1.54322e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways getting sorted, thanks"}
{"tweet_id":1.54303e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can."}
{"tweet_id":1.54276e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways that is certainly not the impression she's under."}
{"tweet_id":1.54268e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days."}
{"tweet_id":1.54262e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you!!"}
{"tweet_id":1.54243e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?"}
{"tweet_id":1.54242e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Why can't I check in online for a flight tomorrow am?"}
{"tweet_id":1.54231e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!"}
{"tweet_id":1.54225e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough."}
{"tweet_id":1.5422e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways How do I get a receipt for a change fee when I originally booked with miles?"}
{"tweet_id":1.54212e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways: u didn't bother following up, we booked with @Delta.  @Delta understands cust srv: provided lunch 4 delays & upgraded seats!"}
{"tweet_id":1.54202e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't."}
{"tweet_id":1.54196e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways any travel advisory coming for the Carolinas?  Bad weather!"}
{"tweet_id":1.54188e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?"}
{"tweet_id":1.54176e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround"}
{"tweet_id":1.54175e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that"}
{"tweet_id":1.54169e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AshleyKAtherton Over an hour on hold so far"}
{"tweet_id":1.54154e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy"}
{"tweet_id":1.54149e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka"}
{"tweet_id":1.54145e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 59 minutes now. Nice customer service you got going on."}
{"tweet_id":1.54069e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again."}
{"tweet_id":1.54061e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow"}
{"tweet_id":1.54058e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again."}
{"tweet_id":1.54056e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how can a person go from number one on a standby list to number twelve in three hours?  Should I be super platinum diamond status"}
{"tweet_id":1.54052e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you."}
{"tweet_id":1.54024e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam"}
{"tweet_id":1.54023e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways \"\"Airport snow removal method #22...\"\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG"}
{"tweet_id":1.5402e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!"}
{"tweet_id":1.5401e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing."}
{"tweet_id":1.54005e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher."}
{"tweet_id":1.53992e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail"}
{"tweet_id":1.53977e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found."}
{"tweet_id":1.53975e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help."}
{"tweet_id":1.53973e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I don't want your sympathy I want someone to make an effort to find my bag"}
{"tweet_id":1.53968e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have \"\"planned better.\"\""}
{"tweet_id":1.5394e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A"}
{"tweet_id":1.53932e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you very much."}
{"tweet_id":1.53925e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#"}
{"tweet_id":1.53923e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!"}
{"tweet_id":1.53918e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways is there a phone number or email address to customer service?"}
{"tweet_id":1.53914e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight."}
{"tweet_id":1.53899e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United"}
{"tweet_id":1.53884e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!"}
{"tweet_id":1.53881e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home."}
{"tweet_id":1.53878e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped"}
{"tweet_id":1.53868e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks !!!"}
{"tweet_id":1.53858e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways so I can make a reservation"}
{"tweet_id":1.53857e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account"}
{"tweet_id":1.53849e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 167 minutes?  \"\"Im not trained in that\"\". Cmon. Can't you do better than that?"}
{"tweet_id":1.53846e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?"}
{"tweet_id":1.53832e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on"}
{"tweet_id":1.53817e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks"}
{"tweet_id":1.53786e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??"}
{"tweet_id":1.53767e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what's the charge for oversize? Not overweight"}
{"tweet_id":1.53744e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways to my legal last name. So it's not technically a name change,\nI just used the wrong name"}
{"tweet_id":1.53742e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it"}
{"tweet_id":1.5374e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book"}
{"tweet_id":1.53713e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Ok thank you…I call from Spain to US for seating assistance!"}
{"tweet_id":1.53685e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?"}
{"tweet_id":1.53679e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2day: no coffee & 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies"}
{"tweet_id":1.53609e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways how much is it to check golf clubs on a flight. They might be oversized"}
{"tweet_id":1.53607e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways If I’m unable to use my departing flight can I still use the returning flight?"}
{"tweet_id":1.536e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@usairways Is it possible to Cancelled Flight my reservation online?"}
{"tweet_id":1.53589e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate."}
{"tweet_id":1.53585e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP"}
{"tweet_id":1.53579e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone."}
{"tweet_id":1.53562e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I made it- thx."}
{"tweet_id":1.53545e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?"}
{"tweet_id":1.53522e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Is there a phone line to call into that isn't being affected by \"\"bad weather\"\"? Trying to book a vacation, here... 👀"}
{"tweet_id":1.53493e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me"}
{"tweet_id":1.53455e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing."}
{"tweet_id":1.53452e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002"}
{"tweet_id":1.53433e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt"}
{"tweet_id":1.53421e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing"}
{"tweet_id":1.53395e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!"}
{"tweet_id":1.5339e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive"}
{"tweet_id":1.53375e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly"}
{"tweet_id":1.53365e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways like they will call me? I'v been trying since yesterday and no one is answering..."}
{"tweet_id":1.53319e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful."}
{"tweet_id":1.53283e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice"}
{"tweet_id":1.53254e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!"}
{"tweet_id":1.53254e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hey!!  Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS"}
{"tweet_id":1.53248e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection."}
{"tweet_id":1.53235e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your \"\"go to\"\" maneuver?"}
{"tweet_id":1.53214e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways see you on board tomorrow"}
{"tweet_id":1.53192e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Been on hold for 40 minutes, calling because my flight is delayed.  This type of service in not acceptable."}
{"tweet_id":1.53148e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full"}
{"tweet_id":1.53128e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50."}
{"tweet_id":1.53125e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i understand that but i should still be able to view my reservation online...."}
{"tweet_id":1.53111e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU"}
{"tweet_id":1.5311e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - Good to know that your phone customer service is still impaired due to \"\"bad weather\"\" that was over a week ago #jetblueanyone?"}
{"tweet_id":1.53048e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says \"\"due to weather….call back Late Flightr\"\"  #outofbusiness ?"}
{"tweet_id":1.53029e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thanks again for ruiningmy vacation.  You all are the best for this.  Could not have done it without you."}
{"tweet_id":1.53026e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!"}
{"tweet_id":1.53003e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out."}
{"tweet_id":1.52984e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still ignoring my question. #USAirways consistently providing poor customer service."}
{"tweet_id":1.52975e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek"}
{"tweet_id":1.52915e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem"}
{"tweet_id":1.5291e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???"}
{"tweet_id":1.52904e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst"}
{"tweet_id":1.52881e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been trying for weeks no use"}
{"tweet_id":1.52865e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways should give me free baggage for this mess"}
{"tweet_id":1.52863e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE."}
{"tweet_id":1.52854e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets"}
{"tweet_id":1.52839e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏"}
{"tweet_id":1.52834e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?"}
{"tweet_id":1.52802e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Waiting on my flight right now, thanks!!"}
{"tweet_id":1.52781e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways How do I add my TSA Pre number to an existing reservation?"}
{"tweet_id":1.52764e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can i please have someone call me 781 879 4505"}
{"tweet_id":1.52732e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks."}
{"tweet_id":1.52728e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!"}
{"tweet_id":1.52693e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways & @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks"}
{"tweet_id":1.52682e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags."}
{"tweet_id":1.52666e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can you DM please in regards to update on lost bag please."}
{"tweet_id":1.52654e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23.  Horrible attitudes toward helping customers."}
{"tweet_id":1.52651e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever."}
{"tweet_id":1.52615e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!"}
{"tweet_id":1.52543e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why aren't you updating flight status/delays?"}
{"tweet_id":1.52536e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out"}
{"tweet_id":1.52533e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nope, they just announced we're headed back to the gate."}
{"tweet_id":1.5249e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu"}
{"tweet_id":1.52479e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy"}
{"tweet_id":1.52474e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 5203 and we're just sitting 20 feet from an open gate"}
{"tweet_id":1.5245e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online"}
{"tweet_id":1.52441e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what's wrong with the plane? Flt 581"}
{"tweet_id":1.52425e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍"}
{"tweet_id":1.5235e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am"}
{"tweet_id":1.52317e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head"}
{"tweet_id":1.52317e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways asked her why needed to take yellow tag off. She said, \"\"because I told you to!\"\" Expect a personal apology from her- unacceptable!"}
{"tweet_id":1.52286e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question"}
{"tweet_id":1.52277e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me"}
{"tweet_id":1.52201e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?"}
{"tweet_id":1.52171e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for 41min. Just trying to change my reservation."}
{"tweet_id":1.52053e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I am a UK citizen. Is there a UK number I could try?"}
{"tweet_id":1.52027e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail"}
{"tweet_id":1.51972e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service"}
{"tweet_id":1.51893e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nope not yet..."}
{"tweet_id":1.51466e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours."}
{"tweet_id":1.51462e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic"}
{"tweet_id":1.51458e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways  Thank you for allowing me to spend more money on vacation by buying things I already bought."}
{"tweet_id":1.51453e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you."}
{"tweet_id":1.51353e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU."}
{"tweet_id":1.51346e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $."}
{"tweet_id":1.50966e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!"}
{"tweet_id":1.50806e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer."}
{"tweet_id":1.50689e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it doesn't take 6 days to respond to an already open case!"}
{"tweet_id":1.50677e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job."}
{"tweet_id":1.5056e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways are people going to answer our calls?"}
{"tweet_id":1.5056e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail"}
{"tweet_id":1.50481e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail"}
{"tweet_id":1.50476e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out"}
{"tweet_id":1.50469e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail"}
{"tweet_id":1.50454e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes but again valuable time has been lost"}
{"tweet_id":1.50449e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me."}
{"tweet_id":1.50436e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am."}
{"tweet_id":1.50398e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH"}
{"tweet_id":1.5038e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can't get back lost time"}
{"tweet_id":1.50359e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired"}
{"tweet_id":1.50355e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - thanks however I feel like the system has failed me -- what is the solution?"}
{"tweet_id":1.50297e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14"}
{"tweet_id":1.50221e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!"}
{"tweet_id":1.50209e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1"}
{"tweet_id":1.50076e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?"}
{"tweet_id":1.49962e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death."}
{"tweet_id":1.49958e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period.  I submitted a doctor's note."}
{"tweet_id":1.49955e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  I've never been treated this badly"}
{"tweet_id":1.49954e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems."}
{"tweet_id":1.49949e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent."}
{"tweet_id":1.49947e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways   My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles"}
{"tweet_id":1.49942e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  My tweet gets me a response to email dmsc@usairways.com"}
{"tweet_id":1.49938e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight"}
{"tweet_id":1.49932e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail"}
{"tweet_id":1.49931e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  Instead, the miles are credited to an account that i did not open\n-- My request to merge the accounts is denied"}
{"tweet_id":1.49928e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here."}
{"tweet_id":1.49928e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles"}
{"tweet_id":1.49924e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card"}
{"tweet_id":1.49919e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I"}
{"tweet_id":1.49914e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways - It's all automated and no one cares to understand the problem I'm having"}
{"tweet_id":1.49912e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4)"}
{"tweet_id":1.49903e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo"}
{"tweet_id":1.49891e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways charged my card 11 times for one airline ticket, now card is on security hold"}
{"tweet_id":1.4989e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not yet. But we will see shortly."}
{"tweet_id":1.49872e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words."}
{"tweet_id":1.49865e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel"}
{"tweet_id":1.49837e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help."}
{"tweet_id":1.49829e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else."}
{"tweet_id":1.49806e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues & inadequate phone coverage.  How 2 get update??"}
{"tweet_id":1.49805e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!"}
{"tweet_id":1.49803e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways really???  NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses"}
{"tweet_id":1.498e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens."}
{"tweet_id":1.49799e-270,"airline_sentiment":"positive","airline":"US Airways","text":"BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”"}
{"tweet_id":1.49797e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Everyone is sorry.  Don't have what I need for meeting tomorrow.  140 charac. isn't nearly enough to highlight your shortcomings"}
{"tweet_id":1.49773e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight."}
{"tweet_id":1.49754e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed"}
{"tweet_id":1.49753e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways thank u i wiil write after call  travel agency"}
{"tweet_id":1.49744e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways terrible service"}
{"tweet_id":1.49727e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person,"}
{"tweet_id":1.49715e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!"}
{"tweet_id":1.49703e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account."}
{"tweet_id":1.49702e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person."}
{"tweet_id":1.49676e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.\n#socialtantrum"}
{"tweet_id":1.49658e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/"}
{"tweet_id":1.49652e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?"}
{"tweet_id":1.49649e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund"}
{"tweet_id":1.49639e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++"}
{"tweet_id":1.49616e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways  US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What’s up?"}
{"tweet_id":1.49601e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways thank you."}
{"tweet_id":1.49585e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone.  Had to get supv."}
{"tweet_id":1.49504e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you are the actual worst.  You have zero respect for your passengers. I'm officially done flying with you."}
{"tweet_id":1.49497e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways has the worst customer service line.  I've called them 8 times today and not once was I able to talk to a real human being."}
{"tweet_id":1.49458e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH"}
{"tweet_id":1.49441e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this."}
{"tweet_id":1.49438e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ... I f@$%ing hate you."}
{"tweet_id":1.49435e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund"}
{"tweet_id":1.49425e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL"}
{"tweet_id":1.49425e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but"}
{"tweet_id":1.49383e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks."}
{"tweet_id":1.49379e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways yes, with Delta!"}
{"tweet_id":1.49367e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways well I thought they had hours ago but just found out that no I do not have a seat"}
{"tweet_id":1.49356e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable."}
{"tweet_id":1.49353e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes, but we were answered and put back on hold while they were to check on our request..  50 mins Late Flightr nothing!"}
{"tweet_id":1.49346e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways   Not good. On hold for over an hour. http://t.co/wSgYckCIIO"}
{"tweet_id":1.49304e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?"}
{"tweet_id":1.49299e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways no worries, your flight attendant took care of it."}
{"tweet_id":1.49299e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone"}
{"tweet_id":1.49254e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak"}
{"tweet_id":1.4924e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - 53 minutes on hold for a reservation?"}
{"tweet_id":1.49228e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)"}
{"tweet_id":1.49185e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today"}
{"tweet_id":1.49173e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth"}
{"tweet_id":1.49171e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold."}
{"tweet_id":1.49162e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back"}
{"tweet_id":1.49161e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell"}
{"tweet_id":1.49123e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow."}
{"tweet_id":1.49121e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways did a pre schooler develop your app? The thing crashes every single time."}
{"tweet_id":1.49083e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo"}
{"tweet_id":1.49075e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys."}
{"tweet_id":1.49074e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #FAILINGYOURCUSTOMER ONE BY ONE"}
{"tweet_id":1.49064e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?"}
{"tweet_id":1.49058e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow."}
{"tweet_id":1.48959e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers"}
{"tweet_id":1.48944e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?"}
{"tweet_id":1.48867e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain"}
{"tweet_id":1.48863e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola."}
{"tweet_id":1.48805e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening"}
{"tweet_id":1.48801e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?"}
{"tweet_id":1.48792e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never."}
{"tweet_id":1.48791e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best"}
{"tweet_id":1.48671e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I sent email to customer.relations@aa.com. Will this work?"}
{"tweet_id":1.48666e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways."}
{"tweet_id":1.48654e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways It's very difficult to work with Baggage claims when they don't answer the phone"}
{"tweet_id":1.48648e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help"}
{"tweet_id":1.48634e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have better Intel than she does!  She said plane is due in at 630.  Flightaware and your own app say 645"}
{"tweet_id":1.48619e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed."}
{"tweet_id":1.4861e-270,"airline_sentiment":"negative","airline":"US Airways","text":"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options."}
{"tweet_id":1.48606e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?"}
{"tweet_id":1.48582e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways should, but didn’t."}
{"tweet_id":1.48579e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways just now but no general announcement"}
{"tweet_id":1.48573e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what's going on with US Airways flight 805?   Why diverted to Charlotte?"}
{"tweet_id":1.48571e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I’d suggest proper information dissemination to all staff on a more timely & relevant schedule to prevent this in the future."}
{"tweet_id":1.48567e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i have been patient.. especially the first time. i will never fly with you again"}
{"tweet_id":1.48563e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible"}
{"tweet_id":1.48555e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I just want to be heard and to discuss the many issues on my trip"}
{"tweet_id":1.48554e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service."}
{"tweet_id":1.48528e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways very embarrassing."}
{"tweet_id":1.48525e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler."}
{"tweet_id":1.4849e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?"}
{"tweet_id":1.48489e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs"}
{"tweet_id":1.48483e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and despite tailwind… Will still be Late Flight."}
{"tweet_id":1.48481e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD"}
{"tweet_id":1.48478e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thanks! Sent you DM re: baggage issues."}
{"tweet_id":1.48452e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them."}
{"tweet_id":1.48443e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits..."}
{"tweet_id":1.48441e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4"}
{"tweet_id":1.48427e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  has me on my toes whether I'm going to make my flight back to Boston tonight"}
{"tweet_id":1.48422e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude"}
{"tweet_id":1.48419e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused"}
{"tweet_id":1.48412e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight."}
{"tweet_id":1.48401e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?"}
{"tweet_id":1.48391e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you."}
{"tweet_id":1.48389e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  I need to email customer service for help and a question, can you please provide the email address?"}
{"tweet_id":1.48389e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @VincesViews  there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy"}
{"tweet_id":1.48361e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  can you help me out?"}
{"tweet_id":1.4835e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened."}
{"tweet_id":1.48341e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks."}
{"tweet_id":1.48321e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @Gregm528 well there is certainly nothing happening \"\"in front\"\" of the scenes. #Noaccountability  #disappointing"}
{"tweet_id":1.48312e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable"}
{"tweet_id":1.48264e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy"}
{"tweet_id":1.48263e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@usairways & @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr"}
{"tweet_id":1.48251e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  I will never fly us airways again."}
{"tweet_id":1.48229e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays"}
{"tweet_id":1.482e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Can you follow, so I can DM you?"}
{"tweet_id":1.48185e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail"}
{"tweet_id":1.48181e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes, thanks but took forever"}
{"tweet_id":1.48174e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!"}
{"tweet_id":1.48169e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05"}
{"tweet_id":1.48162e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?"}
{"tweet_id":1.48157e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways while I’m asking… 2 of my 11 non upgraded flights, Attendants came & greeted me & thanked me for my business b/c I was Exec Plat."}
{"tweet_id":1.48103e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination."}
{"tweet_id":1.48084e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with."}
{"tweet_id":1.48021e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice."}
{"tweet_id":1.4802e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways but question :  if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy"}
{"tweet_id":1.48004e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways Have you just given up?"}
{"tweet_id":1.48003e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME."}
{"tweet_id":1.48001e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)"}
{"tweet_id":1.47999e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your \"\"moveup\"\" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am..."}
{"tweet_id":1.47998e-270,"airline_sentiment":"positive","airline":"US Airways","text":"Great management of @USAirways twitter account. Thank you."}
{"tweet_id":1.47995e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why is it impossible to change / buy preferred seats via your app?"}
{"tweet_id":1.47975e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I am good. I just did not understand the terminology.  but the merger brings new verbiage"}
{"tweet_id":1.47948e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can you priv chat to help chairman reroute"}
{"tweet_id":1.47948e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7"}
{"tweet_id":1.47943e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways"}
{"tweet_id":1.47934e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please."}
{"tweet_id":1.47928e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your airway is a joke. I have never dealt with worse service"}
{"tweet_id":1.47927e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways great. I just called your fucking phone number and she hung up on me"}
{"tweet_id":1.47896e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways IT HAS BEEN FOUND THANK YOU"}
{"tweet_id":1.47895e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @hhagerty that's a lie."}
{"tweet_id":1.4789e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways also, can you explain why, when I checked in, on the US Airways site, & picked \"\"Standby for 1st\"\" I was not put on the list?"}
{"tweet_id":1.47881e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews"}
{"tweet_id":1.47871e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me."}
{"tweet_id":1.47861e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!"}
{"tweet_id":1.4786e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And you took away my 1st class seat.  Love being a Chairman Preferred and assigned row 24 seat B middle seat"}
{"tweet_id":1.47859e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time."}
{"tweet_id":1.47849e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously"}
{"tweet_id":1.47849e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!"}
{"tweet_id":1.47845e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?"}
{"tweet_id":1.47839e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united"}
{"tweet_id":1.47839e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me."}
{"tweet_id":1.47826e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways ok thanks"}
{"tweet_id":1.47826e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded."}
{"tweet_id":1.47813e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten"}
{"tweet_id":1.47796e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane"}
{"tweet_id":1.4776e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?"}
{"tweet_id":1.47759e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?"}
{"tweet_id":1.47757e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I'll check it out when I get to the airport. Thanks."}
{"tweet_id":1.47754e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day."}
{"tweet_id":1.4775e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP"}
{"tweet_id":1.477e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos."}
{"tweet_id":1.47681e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered.  Awful service continues."}
{"tweet_id":1.47672e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines."}
{"tweet_id":1.47657e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I checked in \"\"Standby for 1st Class\"\" only to find I am \"\"not on the list\"\". This merger is a pain."}
{"tweet_id":1.47644e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways 4 great flights with no delays! Thank you!"}
{"tweet_id":1.47644e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous"}
{"tweet_id":1.47595e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now."}
{"tweet_id":1.47587e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????"}
{"tweet_id":1.47582e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  how does one downgrade a flight?"}
{"tweet_id":1.47579e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I'm shutting my data off for the flight. I want some response by the time I land.  You have 2 hours."}
{"tweet_id":1.47575e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags"}
{"tweet_id":1.4756e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I will never fly @USAirways again"}
{"tweet_id":1.4756e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road"}
{"tweet_id":1.47557e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock."}
{"tweet_id":1.47554e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey.  DCA. Would like to reiterate that I was"}
{"tweet_id":1.47548e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on."}
{"tweet_id":1.47546e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a"}
{"tweet_id":1.47542e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock..."}
{"tweet_id":1.47541e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home"}
{"tweet_id":1.47541e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me."}
{"tweet_id":1.47539e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you are supposed to be in the business of belong customers; not humiliating them"}
{"tweet_id":1.47534e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable."}
{"tweet_id":1.47532e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset"}
{"tweet_id":1.4753e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday."}
{"tweet_id":1.47522e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright"}
{"tweet_id":1.47518e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48\"\""}
{"tweet_id":1.47515e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!"}
{"tweet_id":1.47511e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c"}
{"tweet_id":1.47508e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off"}
{"tweet_id":1.47508e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what happens if it isn't located"}
{"tweet_id":1.47504e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me"}
{"tweet_id":1.47503e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?"}
{"tweet_id":1.47499e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time"}
{"tweet_id":1.47485e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight"}
{"tweet_id":1.47485e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways hi guys, do you have a general enquires email address please? Thanks David."}
{"tweet_id":1.47482e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is."}
{"tweet_id":1.47475e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before."}
{"tweet_id":1.47459e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx."}
{"tweet_id":1.47445e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways following you now"}
{"tweet_id":1.47415e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways sorry I didn't realize I wasn't following you"}
{"tweet_id":1.4741e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways please fix your reservations phone system.  The weather/backup could not possibly be bad for 10 days!  #goodgriefpeople"}
{"tweet_id":1.47389e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I made it! Thanks for the help!"}
{"tweet_id":1.47375e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed"}
{"tweet_id":1.47349e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?"}
{"tweet_id":1.47341e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help"}
{"tweet_id":1.4734e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!"}
{"tweet_id":1.47337e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got."}
{"tweet_id":1.47333e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly."}
{"tweet_id":1.4733e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?"}
{"tweet_id":1.47318e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would."}
{"tweet_id":1.47317e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready"}
{"tweet_id":1.47305e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short"}
{"tweet_id":1.47305e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down."}
{"tweet_id":1.47304e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today."}
{"tweet_id":1.47287e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @CLTDouglas slowest baggage claim ever"}
{"tweet_id":1.47282e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too Late Flight. #TakeResponsibility"}
{"tweet_id":1.47261e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways too Late Flight."}
{"tweet_id":1.47237e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again"}
{"tweet_id":1.47237e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)"}
{"tweet_id":1.47158e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways made it! Just! Huge relief - thanks for your help!"}
{"tweet_id":1.47149e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?"}
{"tweet_id":1.47129e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times"}
{"tweet_id":1.47124e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways It's 838. We boarded and we are waiting now to take off, hopefully."}
{"tweet_id":1.47118e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)"}
{"tweet_id":1.47112e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr."}
{"tweet_id":1.47107e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you guys lost my luggage"}
{"tweet_id":1.47095e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr."}
{"tweet_id":1.47087e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances."}
{"tweet_id":1.47073e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline"}
{"tweet_id":1.47068e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!"}
{"tweet_id":1.4705e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. \"\"Look, over there to the left!\"\" Actual announcement."}
{"tweet_id":1.47046e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable"}
{"tweet_id":1.47045e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?"}
{"tweet_id":1.47045e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x"}
{"tweet_id":1.47039e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment."}
{"tweet_id":1.47033e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles."}
{"tweet_id":1.47013e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)"}
{"tweet_id":1.47007e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728 Uh oh, no gate. Now truck will come to us."}
{"tweet_id":1.47004e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728 returned to gate to get \"\"MEL\"\" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?"}
{"tweet_id":1.47002e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I spent an hour on the phone with them and got no where at all"}
{"tweet_id":1.46992e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment."}
{"tweet_id":1.46985e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard."}
{"tweet_id":1.46978e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods."}
{"tweet_id":1.46977e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in.  No leg room! #dividendsmember http://t.co/NUhpLNXRIq"}
{"tweet_id":1.4697e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity..."}
{"tweet_id":1.46968e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange."}
{"tweet_id":1.46967e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing"}
{"tweet_id":1.46962e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand."}
{"tweet_id":1.46953e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic \"\"sorry\"\" email back"}
{"tweet_id":1.46951e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules."}
{"tweet_id":1.46931e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways back in line at terminal because phone guy couldn't help.  One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK"}
{"tweet_id":1.46919e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward."}
{"tweet_id":1.46918e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!"}
{"tweet_id":1.46916e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box."}
{"tweet_id":1.46907e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?"}
{"tweet_id":1.46884e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help.  You can do better than that.  @av_duffy"}
{"tweet_id":1.46883e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways really need help asap, so please make it quick. Thx."}
{"tweet_id":1.46882e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA"}
{"tweet_id":1.46875e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me."}
{"tweet_id":1.46875e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go."}
{"tweet_id":1.4687e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them."}
{"tweet_id":1.46866e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on."}
{"tweet_id":1.46865e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need."}
{"tweet_id":1.46858e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!"}
{"tweet_id":1.46844e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers."}
{"tweet_id":1.46832e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave."}
{"tweet_id":1.46818e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways anyone there to help? Still on hold..."}
{"tweet_id":1.4681e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest."}
{"tweet_id":1.46806e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX."}
{"tweet_id":1.46804e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given."}
{"tweet_id":1.46803e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flights & \"\"customer relations\"\" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE"}
{"tweet_id":1.46788e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sitting here in PHL with all of your rude Customer Service Agents!"}
{"tweet_id":1.46756e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry"}
{"tweet_id":1.46735e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm."}
{"tweet_id":1.46734e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information."}
{"tweet_id":1.46696e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA."}
{"tweet_id":1.46693e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time."}
{"tweet_id":1.46691e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍"}
{"tweet_id":1.46686e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways usually \"\"sorry\"\" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk."}
{"tweet_id":1.46669e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me"}
{"tweet_id":1.46657e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits"}
{"tweet_id":1.46621e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight"}
{"tweet_id":1.46612e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?"}
{"tweet_id":1.46604e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service"}
{"tweet_id":1.46597e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways"}
{"tweet_id":1.46545e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways They were breathing very heavily. but were super helpful. Thank you."}
{"tweet_id":1.46544e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody..."}
{"tweet_id":1.46527e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways okay, great. Thank you!"}
{"tweet_id":1.46516e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now my rebooked connection is delayed."}
{"tweet_id":1.46516e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I am in meetings in California and have no luggage!!"}
{"tweet_id":1.46514e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?"}
{"tweet_id":1.46512e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold"}
{"tweet_id":1.46504e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?"}
{"tweet_id":1.46487e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail"}
{"tweet_id":1.46486e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how long for a reply"}
{"tweet_id":1.46463e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?"}
{"tweet_id":1.46436e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways it was customer service like I have never seen before!  Kudos to your organization."}
{"tweet_id":1.4643e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Who intentionally buys a flight with a 10 hour layover?  And what kind of airline would charge $200 to fix it? Wow... #usairways"}
{"tweet_id":1.46429e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up"}
{"tweet_id":1.46423e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days"}
{"tweet_id":1.46405e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I called the number and they said no one is available to take my call...guys this is insane"}
{"tweet_id":1.46357e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?"}
{"tweet_id":1.46353e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time"}
{"tweet_id":1.46348e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways contact via FB messages, Twitter DM or text?"}
{"tweet_id":1.46329e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?"}
{"tweet_id":1.46293e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :("}
{"tweet_id":1.46289e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077"}
{"tweet_id":1.46287e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever."}
{"tweet_id":1.46279e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!"}
{"tweet_id":1.46276e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE"}
{"tweet_id":1.46276e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!"}
{"tweet_id":1.46274e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!"}
{"tweet_id":1.46259e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person..."}
{"tweet_id":1.46251e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your system is affected by the weather?"}
{"tweet_id":1.46247e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!"}
{"tweet_id":1.46242e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating"}
{"tweet_id":1.46241e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??"}
{"tweet_id":1.4622e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail"}
{"tweet_id":1.46211e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!"}
{"tweet_id":1.46186e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir hey since you    f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare}"}
{"tweet_id":1.46182e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail"}
{"tweet_id":1.46181e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I listed my baggage claim number.  Have them call me, my number is on the ticket.  I had to use Lady Speed Stick this morning."}
{"tweet_id":1.46178e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Another dead end.  They only handle AA L&F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost"}
{"tweet_id":1.46174e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail"}
{"tweet_id":1.46153e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways over the phone. I called the 6170 number and she picked up almost immediately."}
{"tweet_id":1.46135e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @HutchinsJim Yes, I made the flight and got my workout in too."}
{"tweet_id":1.46128e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways 603 & 2705 DFW to PSP thank you!"}
{"tweet_id":1.46105e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways 1899. Thanks"}
{"tweet_id":1.4607e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what's going on with your website & mobile app??? Help!!!"}
{"tweet_id":1.46054e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways We have submitted the customer relations form and await your response!"}
{"tweet_id":1.46054e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced."}
{"tweet_id":1.46051e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on"}
{"tweet_id":1.4604e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Will you pick up your phone then?"}
{"tweet_id":1.46038e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways : Premier provider of missed connections! #usairwaysfail"}
{"tweet_id":1.46022e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times"}
{"tweet_id":1.46011e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup"}
{"tweet_id":1.46006e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!"}
{"tweet_id":1.45986e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls"}
{"tweet_id":1.45978e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no you call me."}
{"tweet_id":1.45963e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways they told me to call back Late Flightr"}
{"tweet_id":1.45954e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week."}
{"tweet_id":1.45951e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways thank you, but it says the website is down"}
{"tweet_id":1.4594e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule"}
{"tweet_id":1.45937e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr"}
{"tweet_id":1.45933e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there"}
{"tweet_id":1.45931e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip."}
{"tweet_id":1.45928e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class."}
{"tweet_id":1.45921e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?"}
{"tweet_id":1.459e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!"}
{"tweet_id":1.45897e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too"}
{"tweet_id":1.45875e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??"}
{"tweet_id":1.45873e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated."}
{"tweet_id":1.45856e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed."}
{"tweet_id":1.45853e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com"}
{"tweet_id":1.45853e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room."}
{"tweet_id":1.4585e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?"}
{"tweet_id":1.45836e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me."}
{"tweet_id":1.45821e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #"}
{"tweet_id":1.45818e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update."}
{"tweet_id":1.45804e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways but my bag is still missing"}
{"tweet_id":1.45795e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Seriously doubt that as I am still sitting inside at the gate."}
{"tweet_id":1.45782e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted.  No meal voucher?"}
{"tweet_id":1.45774e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."}
{"tweet_id":1.45742e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah"}
{"tweet_id":1.45732e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD"}
{"tweet_id":1.45722e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer."}
{"tweet_id":1.45722e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Strike Three!!! You guys suck!!!"}
{"tweet_id":1.45719e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun"}
{"tweet_id":1.45714e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1"}
{"tweet_id":1.45711e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited."}
{"tweet_id":1.45707e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap"}
{"tweet_id":1.45706e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request"}
{"tweet_id":1.45699e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent"}
{"tweet_id":1.45688e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted"}
{"tweet_id":1.45685e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!"}
{"tweet_id":1.4566e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco"}
{"tweet_id":1.45659e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no my flight plans have been delayed until tuesday due to your computer crash"}
{"tweet_id":1.45641e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!"}
{"tweet_id":1.45639e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir \"\"ma'am the doors close 10 mins prior to departure\"\" \"\"but I was here 20 mins before?!?\"\" laughter from the 2 agents"}
{"tweet_id":1.45633e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir at 9:05am after the plane left: \"\"why were there no agents and why were the doors closed so early?\"\""}
{"tweet_id":1.45628e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I called more than 25 times to redeem mile points and can't get through.  You advertise the miles but make them very hard to use!"}
{"tweet_id":1.45618e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents"}
{"tweet_id":1.4561e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest."}
{"tweet_id":1.45597e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thanks for the information!"}
{"tweet_id":1.45559e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport"}
{"tweet_id":1.45531e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!"}
{"tweet_id":1.4553e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast"}
{"tweet_id":1.45522e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles."}
{"tweet_id":1.4551e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this."}
{"tweet_id":1.45493e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir can someone help me with some travel issues today?"}
{"tweet_id":1.45491e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable."}
{"tweet_id":1.45467e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply."}
{"tweet_id":1.45446e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly"}
{"tweet_id":1.4544e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.."}
{"tweet_id":1.45436e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning."}
{"tweet_id":1.45436e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date"}
{"tweet_id":1.45434e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA"}
{"tweet_id":1.45432e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now...."}
{"tweet_id":1.45429e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for 30 minutes and counting. #unacceptable"}
{"tweet_id":1.45427e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM"}
{"tweet_id":1.45427e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids"}
{"tweet_id":1.45426e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Will tweet all day until I get \na live cust rep. I will make sure the world knows you don't care about your customers health."}
{"tweet_id":1.45409e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you."}
{"tweet_id":1.45383e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways 4473.  She just called to say it's a runway clearing problem of all things."}
{"tweet_id":1.45361e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again."}
{"tweet_id":1.45352e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin..."}
{"tweet_id":1.45344e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways will all flights out of DFW be Cancelled Flightled today?"}
{"tweet_id":1.45339e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can you add my KTN to an existing reservation?"}
{"tweet_id":1.45335e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!"}
{"tweet_id":1.45315e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I will. Is it down or is just me?"}
{"tweet_id":1.45283e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?"}
{"tweet_id":1.4527e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService"}
{"tweet_id":1.45253e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thanks!"}
{"tweet_id":1.45224e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight"}
{"tweet_id":1.45154e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience."}
{"tweet_id":1.45151e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thank you. The website crashing for me."}
{"tweet_id":1.45098e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & \"\"Anthony\"\" was beyond rude and not helpful! @AmericanAir they're weighing you down."}
{"tweet_id":1.45056e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to \"\"ground handling delays affecting a prior flight.\"\""}
{"tweet_id":1.4501e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service"}
{"tweet_id":1.44991e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail"}
{"tweet_id":1.44991e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I'm referring to email like this.  Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA"}
{"tweet_id":1.44972e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!"}
{"tweet_id":1.44935e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!"}
{"tweet_id":1.44899e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST?"}
{"tweet_id":1.44896e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg"}
{"tweet_id":1.44884e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways : Maybe You Should Drive #usairwaysfail"}
{"tweet_id":1.44875e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail"}
{"tweet_id":1.44862e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways thank you for the apology"}
{"tweet_id":1.44843e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply."}
{"tweet_id":1.44837e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways We take Late Flight to a whole new level!"}
{"tweet_id":1.44745e-270,"airline_sentiment":"positive","airline":"US Airways","text":"“@USAirways: @hegshmeg O” thank you for that elaborate response"}
{"tweet_id":1.44663e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy"}
{"tweet_id":1.44648e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Is your refund system down?"}
{"tweet_id":1.44528e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf"}
{"tweet_id":1.44527e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t"}
{"tweet_id":1.445e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome"}
{"tweet_id":1.44483e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail"}
{"tweet_id":1.44469e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hello??? Anyone there?"}
{"tweet_id":1.44431e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed"}
{"tweet_id":1.44415e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline"}
{"tweet_id":1.44392e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy"}
{"tweet_id":1.44331e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!"}
{"tweet_id":1.44314e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help"}
{"tweet_id":1.44285e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else"}
{"tweet_id":1.44272e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise"}
{"tweet_id":1.44186e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr"}
{"tweet_id":1.44167e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways. wow, awful customer service."}
{"tweet_id":1.44012e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it."}
{"tweet_id":1.43614e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways How many agents do you have working to handle the thousands of calls?"}
{"tweet_id":1.43478e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏"}
{"tweet_id":1.43471e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you."}
{"tweet_id":1.43433e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways 4469, thank you for asking."}
{"tweet_id":1.43385e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?"}
{"tweet_id":1.43361e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us."}
{"tweet_id":1.43352e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait."}
{"tweet_id":1.43213e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again."}
{"tweet_id":1.43181e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me."}
{"tweet_id":1.43165e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways"}
{"tweet_id":1.4312e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒"}
{"tweet_id":1.4312e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your a miserable airline and your loss of revenue is a reflection of that.  Go extinct.  A merger only delays the inevitable"}
{"tweet_id":1.43117e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways What was the point of the merger?  Why not just go out of business if your not turning a profit anymore?"}
{"tweet_id":1.43115e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form.  You guys are the best :)"}
{"tweet_id":1.43105e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature."}
{"tweet_id":1.43103e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY???  SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???"}
{"tweet_id":1.43101e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN"}
{"tweet_id":1.431e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways cannot add my frequent flyer number on your website.  Can you help?"}
{"tweet_id":1.43099e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?"}
{"tweet_id":1.43096e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Please don't trivialize me.  This is a joke, not a slow day or slow experience"}
{"tweet_id":1.43093e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?"}
{"tweet_id":1.4309e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?"}
{"tweet_id":1.43086e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Like I thought this was America.  When did US Airways start operating under the rules of communist Russia?"}
{"tweet_id":1.43083e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you guys should be nice and just give your routes to jet blue and southwest.  At least they treat their customers properly."}
{"tweet_id":1.4308e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on."}
{"tweet_id":1.43076e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight."}
{"tweet_id":1.43072e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways there's over 50 people in line and only one agent!"}
{"tweet_id":1.43071e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!"}
{"tweet_id":1.43068e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Already planning my local boycott for Washington, D.C. Area."}
{"tweet_id":1.43065e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways."}
{"tweet_id":1.43059e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!"}
{"tweet_id":1.43057e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service"}
{"tweet_id":1.43054e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!"}
{"tweet_id":1.42992e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @PDQuigley any progress? Good luck, Patrick!"}
{"tweet_id":1.42949e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways @landonschott he's fine, he really likes picking his own seat...."}
{"tweet_id":1.42853e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the worst airline to ever travel with."}
{"tweet_id":1.4285e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled."}
{"tweet_id":1.42842e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!"}
{"tweet_id":1.42833e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now U horrible people say you have no where for her to sleep?"}
{"tweet_id":1.42829e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight"}
{"tweet_id":1.42815e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the call hung up on me.."}
{"tweet_id":1.42605e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6"}
{"tweet_id":1.42587e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!"}
{"tweet_id":1.42587e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yet again your staff in Philadelphia  failed to send my luggage home with me. #alwayshappensthere #angrytraveler"}
{"tweet_id":1.42586e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL"}
{"tweet_id":1.42512e-270,"airline_sentiment":"negative","airline":"US Airways","text":"Number or email? That's the purpose of sending you a tweet? @USAirways"}
{"tweet_id":1.42477e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you. I'll do that next time!"}
{"tweet_id":1.42465e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly"}
{"tweet_id":1.42426e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline"}
{"tweet_id":1.42418e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights."}
{"tweet_id":1.42408e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh"}
{"tweet_id":1.4238e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways does anyone from your airline know how to do their job?"}
{"tweet_id":1.42363e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Has To Be THE WORST Airline Of All Time😡😡😡"}
{"tweet_id":1.42325e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg"}
{"tweet_id":1.42312e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you reminded me today why I fly @SouthwestAir"}
{"tweet_id":1.42311e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways looks like our bag has been rescued. Thanks!"}
{"tweet_id":1.42308e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous"}
{"tweet_id":1.42289e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you are the worst."}
{"tweet_id":1.42273e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL"}
{"tweet_id":1.42269e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen..."}
{"tweet_id":1.42258e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever"}
{"tweet_id":1.42249e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it"}
{"tweet_id":1.42242e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?"}
{"tweet_id":1.42242e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!"}
{"tweet_id":1.42218e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected"}
{"tweet_id":1.42215e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one"}
{"tweet_id":1.42209e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways give us no information and an attitude."}
{"tweet_id":1.42204e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Looking for some help to recover an item I left on an airplane this evening"}
{"tweet_id":1.42204e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us"}
{"tweet_id":1.42199e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no..."}
{"tweet_id":1.42183e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours."}
{"tweet_id":1.42177e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned."}
{"tweet_id":1.42129e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?"}
{"tweet_id":1.4207e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail"}
{"tweet_id":1.42062e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger"}
{"tweet_id":1.42061e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow"}
{"tweet_id":1.42047e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia"}
{"tweet_id":1.42045e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we flew out, through and into good weather. when we landed,  another technical issue with gate. improve service or lose customers"}
{"tweet_id":1.42033e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?"}
{"tweet_id":1.42025e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?"}
{"tweet_id":1.41999e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?"}
{"tweet_id":1.41981e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now."}
{"tweet_id":1.4194e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any update on this flight?It's more than three hours delayed. Thank you."}
{"tweet_id":1.41939e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly"}
{"tweet_id":1.41929e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????"}
{"tweet_id":1.41927e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards"}
{"tweet_id":1.41906e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number."}
{"tweet_id":1.41896e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight."}
{"tweet_id":1.4188e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways comedy of errors continues...\"\" We can't get into our gate, there is a broken down truck in the way\"\" #fail"}
{"tweet_id":1.41879e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Instructions say to CALL. I'm just doing what it said to do."}
{"tweet_id":1.41855e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work."}
{"tweet_id":1.41847e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up."}
{"tweet_id":1.41846e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you're really fudgin up with all these delays 😡 #justwantmybed"}
{"tweet_id":1.41839e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work."}
{"tweet_id":1.41832e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO"}
{"tweet_id":1.41831e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and I can't get through on any phones"}
{"tweet_id":1.4183e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it"}
{"tweet_id":1.41815e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways - Janet & my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost."}
{"tweet_id":1.41796e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation."}
{"tweet_id":1.41784e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways @usair   idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando"}
{"tweet_id":1.41781e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope."}
{"tweet_id":1.41757e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???"}
{"tweet_id":1.41735e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour"}
{"tweet_id":1.41708e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - just passed the 3 hour mark #onholdwith you for THIS call.  Gave up after 2.5 this morning."}
{"tweet_id":1.41703e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways What is with your lost & found.  My wife lost her phone in Philly, & followed your web instructions to call an 800#.  No answer."}
{"tweet_id":1.41688e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great."}
{"tweet_id":1.41674e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways follow/dm please"}
{"tweet_id":1.41644e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith"}
{"tweet_id":1.41638e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi"}
{"tweet_id":1.41629e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways help! I've been on hold for almost two hours. Trying 2 get home."}
{"tweet_id":1.41609e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  \"\"please call Late Flightr\"\" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith"}
{"tweet_id":1.41589e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been sitting at gate for over 25 min on us 728! What gives???"}
{"tweet_id":1.41586e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!"}
{"tweet_id":1.41573e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls."}
{"tweet_id":1.41572e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning"}
{"tweet_id":1.4156e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence."}
{"tweet_id":1.41551e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!"}
{"tweet_id":1.41542e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService"}
{"tweet_id":1.41537e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual."}
{"tweet_id":1.41532e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3"}
{"tweet_id":1.4152e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?"}
{"tweet_id":1.4152e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8"}
{"tweet_id":1.41502e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways"}
{"tweet_id":1.41499e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting"}
{"tweet_id":1.41494e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management"}
{"tweet_id":1.41491e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡"}
{"tweet_id":1.41487e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now."}
{"tweet_id":1.41485e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL"}
{"tweet_id":1.4148e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - flights 4500 AND 403 delayed for \"\"crew availability?\"\"  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival."}
{"tweet_id":1.4148e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs..."}
{"tweet_id":1.4148e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa"}
{"tweet_id":1.41479e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊"}
{"tweet_id":1.41451e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Can someone please answer my call. I have been waaaaaaiting!!!"}
{"tweet_id":1.4145e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is holding my luggage hostage from flight 5182"}
{"tweet_id":1.41433e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly."}
{"tweet_id":1.41422e-270,"airline_sentiment":"negative","airline":"US Airways","text":"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways"}
{"tweet_id":1.41411e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways do you have an email??"}
{"tweet_id":1.41405e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info"}
{"tweet_id":1.41403e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways   US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler"}
{"tweet_id":1.41388e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM"}
{"tweet_id":1.41387e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your rude staff said\"\" I don't care that we are out of market place food you're going on vacation and I have to work\"\" nice huh"}
{"tweet_id":1.41362e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what happens to frequent flyer miles earned once merger is complete with AA?"}
{"tweet_id":1.41358e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks"}
{"tweet_id":1.41306e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr?"}
{"tweet_id":1.41299e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways any idea when flight 703 to Miami will leave for a second time?"}
{"tweet_id":1.41281e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have contacted them but only got an automated response that won't give me the code."}
{"tweet_id":1.41272e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!"}
{"tweet_id":1.4127e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation"}
{"tweet_id":1.4127e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways great, thank you!"}
{"tweet_id":1.41263e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights"}
{"tweet_id":1.41259e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!"}
{"tweet_id":1.41257e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!"}
{"tweet_id":1.41255e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them"}
{"tweet_id":1.41253e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!"}
{"tweet_id":1.41251e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it"}
{"tweet_id":1.41242e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies"}
{"tweet_id":1.41238e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks."}
{"tweet_id":1.41222e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service"}
{"tweet_id":1.41219e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs"}
{"tweet_id":1.41219e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?"}
{"tweet_id":1.41214e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help"}
{"tweet_id":1.41196e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA"}
{"tweet_id":1.41188e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways over two hours on hold to talk to an agent..then it disconnects me.  been trying for two days! Wtf! Hire some CSRs u make $ now"}
{"tweet_id":1.41185e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!"}
{"tweet_id":1.41182e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?"}
{"tweet_id":1.41159e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still \"\"on time\"\" http://t.co/k0MHZrJF6e"}
{"tweet_id":1.41157e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly"}
{"tweet_id":1.4115e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?"}
{"tweet_id":1.41122e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Can you advise on what's happening with departure delays from CLT?"}
{"tweet_id":1.41095e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Can you provide me with info about checking strollers and car seats?  Costs?  Restrictions?  Need to bring 2 seats 1 stroller."}
{"tweet_id":1.41082e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed"}
{"tweet_id":1.41074e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday"}
{"tweet_id":1.41056e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight"}
{"tweet_id":1.41037e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls"}
{"tweet_id":1.41037e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent"}
{"tweet_id":1.4102e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb"}
{"tweet_id":1.41012e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here"}
{"tweet_id":1.41006e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!"}
{"tweet_id":1.40995e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta"}
{"tweet_id":1.40993e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises"}
{"tweet_id":1.40983e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs"}
{"tweet_id":1.40975e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor"}
{"tweet_id":1.40969e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP"}
{"tweet_id":1.40953e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways where's our luggage? Been waiting more than an hour! Flight 2118."}
{"tweet_id":1.40948e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?"}
{"tweet_id":1.40931e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You suck in Philadelphia.  Let us off this plane! #phl"}
{"tweet_id":1.40921e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir pissing off thousands of East coast customers.  When the delay is longer than the flight,  you = fail"}
{"tweet_id":1.40914e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40"}
{"tweet_id":1.40897e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??"}
{"tweet_id":1.40894e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?"}
{"tweet_id":1.40887e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again."}
{"tweet_id":1.40875e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp"}
{"tweet_id":1.40871e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting"}
{"tweet_id":1.40858e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your IVR hung up on me because of high call volume? I need help. Call me"}
{"tweet_id":1.40851e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT."}
{"tweet_id":1.40835e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways sorry, we are in Philly. Should've told you that."}
{"tweet_id":1.40834e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight"}
{"tweet_id":1.40828e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?"}
{"tweet_id":1.40826e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs"}
{"tweet_id":1.4082e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it.."}
{"tweet_id":1.40819e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6"}
{"tweet_id":1.40815e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!"}
{"tweet_id":1.40802e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan"}
{"tweet_id":1.40794e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @Truthh4 they didn't give you the wifi password? Smh"}
{"tweet_id":1.40791e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??"}
{"tweet_id":1.40788e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ...was Cancelled Flightled and now I need to locate my baggage"}
{"tweet_id":1.40786e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat"}
{"tweet_id":1.40785e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways #555PHLtoSLC this is happening now."}
{"tweet_id":1.40775e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions"}
{"tweet_id":1.40772e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂"}
{"tweet_id":1.40753e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving"}
{"tweet_id":1.40747e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been on hold for over and hour now."}
{"tweet_id":1.40742e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure."}
{"tweet_id":1.40738e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now."}
{"tweet_id":1.40725e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir will one of you please answer the phone?"}
{"tweet_id":1.4072e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?"}
{"tweet_id":1.40716e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stuck at the gate in Charlotte, NC waiting for \"\"release papers\"\" and a fix for a broken computer system."}
{"tweet_id":1.40713e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?"}
{"tweet_id":1.40693e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess"}
{"tweet_id":1.40692e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can I get a beer please. Flight #1715"}
{"tweet_id":1.40682e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways really? 8 hr delay in Virgin Island and not even a food voucher."}
{"tweet_id":1.4067e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways the. Worst. Ever. #dca #customerservice"}
{"tweet_id":1.40646e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice"}
{"tweet_id":1.40644e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together."}
{"tweet_id":1.40633e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time."}
{"tweet_id":1.40621e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS."}
{"tweet_id":1.40608e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA"}
{"tweet_id":1.40605e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag"}
{"tweet_id":1.40588e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm"}
{"tweet_id":1.40578e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm"}
{"tweet_id":1.40568e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what's going on in CLT?"}
{"tweet_id":1.40565e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?"}
{"tweet_id":1.40561e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?"}
{"tweet_id":1.40559e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?"}
{"tweet_id":1.40547e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks"}
{"tweet_id":1.40498e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined"}
{"tweet_id":1.40496e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways always letting me down. 👊"}
{"tweet_id":1.40474e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways please keep Emily at you gso airport ticketing on staff she is amazing"}
{"tweet_id":1.40453e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help"}
{"tweet_id":1.40453e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc"}
{"tweet_id":1.40452e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands..."}
{"tweet_id":1.40452e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop"}
{"tweet_id":1.40448e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4"}
{"tweet_id":1.40442e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere."}
{"tweet_id":1.40439e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #flight2031 the flight to Hell"}
{"tweet_id":1.40433e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!"}
{"tweet_id":1.40431e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924"}
{"tweet_id":1.40398e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear \"\"the only inconvience is missing your flight\"\""}
{"tweet_id":1.40386e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?"}
{"tweet_id":1.4038e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell"}
{"tweet_id":1.40375e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?"}
{"tweet_id":1.40369e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou"}
{"tweet_id":1.40352e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes."}
{"tweet_id":1.40346e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse."}
{"tweet_id":1.40344e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways"}
{"tweet_id":1.40332e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!"}
{"tweet_id":1.4033e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what's the deal with the flight computer network?"}
{"tweet_id":1.40327e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT"}
{"tweet_id":1.40321e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No flights out of Philly because of system wide tech issue.   @CBSPhilly"}
{"tweet_id":1.40321e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member"}
{"tweet_id":1.40317e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys"}
{"tweet_id":1.40316e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!"}
{"tweet_id":1.40313e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane."}
{"tweet_id":1.40295e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?"}
{"tweet_id":1.4029e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways will you hold #475 today for connecting passengers coming from delayed flights?"}
{"tweet_id":1.40279e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways provided the best service for me today! Thank you so much :)"}
{"tweet_id":1.40278e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?"}
{"tweet_id":1.40265e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC."}
{"tweet_id":1.40257e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail"}
{"tweet_id":1.40257e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money"}
{"tweet_id":1.40248e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away..."}
{"tweet_id":1.40244e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted"}
{"tweet_id":1.40244e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying \"\"we don't do that\"\""}
{"tweet_id":1.40243e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags."}
{"tweet_id":1.4024e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is really good at deferring responsibility."}
{"tweet_id":1.4024e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew."}
{"tweet_id":1.40239e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help"}
{"tweet_id":1.40239e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!"}
{"tweet_id":1.40233e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars"}
{"tweet_id":1.40209e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor"}
{"tweet_id":1.40208e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways @AmericanAir LAX connect from term 6 to term 4.  55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?"}
{"tweet_id":1.40205e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways But good luck getting there! Not cool."}
{"tweet_id":1.40202e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point."}
{"tweet_id":1.40201e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow"}
{"tweet_id":1.40199e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25"}
{"tweet_id":1.40198e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so apparently all of your computers crashed at BWI?  Any update on when flights will be moving?"}
{"tweet_id":1.4018e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?"}
{"tweet_id":1.4017e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to \"\"customer service is our first priority\"\""}
{"tweet_id":1.40166e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk"}
{"tweet_id":1.40153e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks."}
{"tweet_id":1.40148e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Y'all need to get it together"}
{"tweet_id":1.40146e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!"}
{"tweet_id":1.40142e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now"}
{"tweet_id":1.40126e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number."}
{"tweet_id":1.40124e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE."}
{"tweet_id":1.40117e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699"}
{"tweet_id":1.401e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?"}
{"tweet_id":1.40061e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??"}
{"tweet_id":1.40055e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX"}
{"tweet_id":1.40054e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways has the WORST customer service and their flights are always delayed"}
{"tweet_id":1.40044e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul"}
{"tweet_id":1.40021e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!"}
{"tweet_id":1.40012e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?"}
{"tweet_id":1.39991e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company"}
{"tweet_id":1.39981e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF"}
{"tweet_id":1.39978e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights"}
{"tweet_id":1.39974e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!"}
{"tweet_id":1.39959e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week."}
{"tweet_id":1.39954e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air."}
{"tweet_id":1.39938e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do you lose a pilot????"}
{"tweet_id":1.39923e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins..."}
{"tweet_id":1.39915e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?"}
{"tweet_id":1.39914e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help."}
{"tweet_id":1.39905e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 6 hours, no agent. Should I keep waiting?"}
{"tweet_id":1.39884e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699"}
{"tweet_id":1.39872e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is it policy to tell customers \"\"We can't help you?\"\" I'm sorry but this is unacceptable"}
{"tweet_id":1.39872e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?"}
{"tweet_id":1.3987e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways \"\"We can't help you. We don't put people up in hotels when you miss a flight it's against policy.\"\""}
{"tweet_id":1.39868e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my friends at KPHL were told by your rep \"\"if it were me I woulda just gone home this am and tried again tomorrow.\"\" 1/2"}
{"tweet_id":1.39863e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice"}
{"tweet_id":1.39842e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838"}
{"tweet_id":1.3984e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!"}
{"tweet_id":1.39837e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  Mad love http://t.co/4ojrSDWPkK NYC-"}
{"tweet_id":1.39833e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready"}
{"tweet_id":1.39826e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!"}
{"tweet_id":1.39823e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated"}
{"tweet_id":1.39812e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!"}
{"tweet_id":1.39811e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing."}
{"tweet_id":1.39803e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???"}
{"tweet_id":1.39792e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors."}
{"tweet_id":1.39786e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways where are my bags?"}
{"tweet_id":1.39779e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain"}
{"tweet_id":1.39779e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was \"\"the CEO of #AmericanAirlines\"\" #merger"}
{"tweet_id":1.39773e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??"}
{"tweet_id":1.39773e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call."}
{"tweet_id":1.39768e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for being so bad you make a two day train trip look appealing!!"}
{"tweet_id":1.39767e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?"}
{"tweet_id":1.39753e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting.."}
{"tweet_id":1.39752e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer."}
{"tweet_id":1.39746e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I have been on hold for over 3 hours.  Please help! http://t.co/tyXAZtMQ1U"}
{"tweet_id":1.39742e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice"}
{"tweet_id":1.39737e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers?"}
{"tweet_id":1.39729e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful"}
{"tweet_id":1.39728e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways you should update your passbook passes with any gate changes."}
{"tweet_id":1.39717e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again..."}
{"tweet_id":1.39707e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call."}
{"tweet_id":1.39704e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you."}
{"tweet_id":1.39696e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj"}
{"tweet_id":1.39685e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please"}
{"tweet_id":1.39676e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card."}
{"tweet_id":1.39676e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22"}
{"tweet_id":1.39669e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk."}
{"tweet_id":1.39663e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is absolute crap this week!!"}
{"tweet_id":1.39658e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways got transf. to Dividend Miles...need to change flight.  Grandma just passed, need to change ticket ASAP. Update on wait time?"}
{"tweet_id":1.3965e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful"}
{"tweet_id":1.39647e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!"}
{"tweet_id":1.39647e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY"}
{"tweet_id":1.39593e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Just Cancelled Flight every flight I have why don't you."}
{"tweet_id":1.39592e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through."}
{"tweet_id":1.39592e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡"}
{"tweet_id":1.39587e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways really nigga.. Ur a fuck boy"}
{"tweet_id":1.3957e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL"}
{"tweet_id":1.39524e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them"}
{"tweet_id":1.39522e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235"}
{"tweet_id":1.39512e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways has failed me all day long, should I blame it on @AmericanAir ?"}
{"tweet_id":1.3951e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways What's the contact number for the corporate baggage office in Phoenix?"}
{"tweet_id":1.39502e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR"}
{"tweet_id":1.39497e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w"}
{"tweet_id":1.39493e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?"}
{"tweet_id":1.39466e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?"}
{"tweet_id":1.39457e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me."}
{"tweet_id":1.39453e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable"}
{"tweet_id":1.39435e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?"}
{"tweet_id":1.39431e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!"}
{"tweet_id":1.3942e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why have me board a plane knowing there is a maint issue?  US5235."}
{"tweet_id":1.39417e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways with this livery back in the day. http://t.co/EEqWVAMmiy"}
{"tweet_id":1.3941e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL"}
{"tweet_id":1.3941e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the link doesn't work.."}
{"tweet_id":1.3937e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA"}
{"tweet_id":1.39361e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?"}
{"tweet_id":1.39338e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?"}
{"tweet_id":1.39321e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways help im falling out of one of your planes"}
{"tweet_id":1.39296e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this has been my WORST flying experience with you guys, you need to do better"}
{"tweet_id":1.3929e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated"}
{"tweet_id":1.39285e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways never flying you guys again. your customer service is awful"}
{"tweet_id":1.39284e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!"}
{"tweet_id":1.39253e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!"}
{"tweet_id":1.39243e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight."}
{"tweet_id":1.39231e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website."}
{"tweet_id":1.39221e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!"}
{"tweet_id":1.39175e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now you just hang up on me. I’m starting to think this is personal!"}
{"tweet_id":1.39168e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!"}
{"tweet_id":1.39166e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways in 140 characters? Yea right.   Thanks for patronizing."}
{"tweet_id":1.39157e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic"}
{"tweet_id":1.39103e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long"}
{"tweet_id":1.39093e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways churn rate increasing by the second"}
{"tweet_id":1.39072e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!"}
{"tweet_id":1.39064e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj"}
{"tweet_id":1.39061e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Its not just PHL, at BTV today made to deplane because \"\"it's Sunday and we don't know if maintenance will be available\"\""}
{"tweet_id":1.39053e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here"}
{"tweet_id":1.39049e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U"}
{"tweet_id":1.39045e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Look into better service."}
{"tweet_id":1.39029e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop"}
{"tweet_id":1.39027e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways flights to Dfw Cancelled Flightled today?"}
{"tweet_id":1.39019e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways should look into better service✌️"}
{"tweet_id":1.39008e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your mobile app is horrible!  Needs a major overhaul"}
{"tweet_id":1.38981e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you should get better employees✌️"}
{"tweet_id":1.38978e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s"}
{"tweet_id":1.38969e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air"}
{"tweet_id":1.38954e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB"}
{"tweet_id":1.38941e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers."}
{"tweet_id":1.38937e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what's your pet policy?"}
{"tweet_id":1.38934e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done"}
{"tweet_id":1.3892e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways come scoop"}
{"tweet_id":1.38915e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!"}
{"tweet_id":1.38908e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs"}
{"tweet_id":1.38897e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways That link doesn't work on mobile."}
{"tweet_id":1.38894e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?"}
{"tweet_id":1.3889e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you"}
{"tweet_id":1.38886e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0"}
{"tweet_id":1.38878e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL"}
{"tweet_id":1.38873e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?"}
{"tweet_id":1.38873e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @TheHaileyTate Another blatant lie from @USAirways"}
{"tweet_id":1.38872e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Round Two of being THE worst airline ever."}
{"tweet_id":1.38869e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?"}
{"tweet_id":1.38863e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up."}
{"tweet_id":1.38852e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!"}
{"tweet_id":1.38845e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the @comcast of airlines #2hrs35minOnHold"}
{"tweet_id":1.38842e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home."}
{"tweet_id":1.38838e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless"}
{"tweet_id":1.38836e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv"}
{"tweet_id":1.38826e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going"}
{"tweet_id":1.38826e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay..."}
{"tweet_id":1.38817e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude"}
{"tweet_id":1.38816e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example"}
{"tweet_id":1.38815e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight."}
{"tweet_id":1.38815e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude."}
{"tweet_id":1.38808e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac"}
{"tweet_id":1.38775e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold 2 hours 54 minutes. What's going on?"}
{"tweet_id":1.38763e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways NOW they're not even accepting calls AT ALL! Come on."}
{"tweet_id":1.38763e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways WORST customer service ever!!!"}
{"tweet_id":1.38752e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!"}
{"tweet_id":1.38743e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people."}
{"tweet_id":1.38739e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom"}
{"tweet_id":1.3873e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?"}
{"tweet_id":1.38689e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte"}
{"tweet_id":1.38676e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting."}
{"tweet_id":1.38667e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!"}
{"tweet_id":1.38658e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways needs to hire more people http://t.co/3LPVFhKy2F"}
{"tweet_id":1.38655e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?"}
{"tweet_id":1.38635e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?"}
{"tweet_id":1.38632e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF"}
{"tweet_id":1.38626e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?"}
{"tweet_id":1.38613e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice."}
{"tweet_id":1.38595e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements"}
{"tweet_id":1.38586e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?"}
{"tweet_id":1.38581e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!"}
{"tweet_id":1.38578e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-("}
{"tweet_id":1.38568e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE"}
{"tweet_id":1.38548e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?"}
{"tweet_id":1.38542e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service"}
{"tweet_id":1.38531e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]"}
{"tweet_id":1.38518e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating"}
{"tweet_id":1.38509e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure"}
{"tweet_id":1.38505e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this travel day sucks but Malcome K at gate 39 rocks.  This guy is the brand you want to be. Replicate his approach and style."}
{"tweet_id":1.38505e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw"}
{"tweet_id":1.38505e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated"}
{"tweet_id":1.38501e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online Flight Booking Problems error. #unhappy"}
{"tweet_id":1.38495e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways am 2. 1/2 hours from airport sure would like to talk to someone"}
{"tweet_id":1.38482e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No one answers your reservation phone line. I need to book travel with a  companion certificate. How do I get through?!!!"}
{"tweet_id":1.38472e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You suck!!  Do you even know the meaning of contingency plan?????"}
{"tweet_id":1.3847e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now in a black hole of your phone system"}
{"tweet_id":1.38467e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways using all of my monthly minute on hold with you assholes"}
{"tweet_id":1.38463e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob"}
{"tweet_id":1.38443e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person"}
{"tweet_id":1.38438e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her."}
{"tweet_id":1.38429e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM"}
{"tweet_id":1.38424e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta"}
{"tweet_id":1.38411e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting"}
{"tweet_id":1.38406e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy"}
{"tweet_id":1.38403e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@usairways sadly they've tried that and airport agents…no flights so they're stranded at PHL. No chance of a hotel for them?"}
{"tweet_id":1.38397e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your service sucks."}
{"tweet_id":1.38391e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT."}
{"tweet_id":1.38373e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me"}
{"tweet_id":1.38358e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now you don't know where my luggage is?  Seriously?"}
{"tweet_id":1.38348e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!"}
{"tweet_id":1.38348e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush"}
{"tweet_id":1.38346e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways was on the phone for over an hour waiting without an answer. 😩"}
{"tweet_id":1.38343e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours."}
{"tweet_id":1.3834e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service."}
{"tweet_id":1.38338e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways with a glass of wine once we hit altitude?"}
{"tweet_id":1.38337e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. \"\"Please call back Late Flightr\"\".For 18 hours? Not good enough"}
{"tweet_id":1.38332e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me."}
{"tweet_id":1.38318e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 hours?! And just got disconnected."}
{"tweet_id":1.3831e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been calling for 3 days!"}
{"tweet_id":1.38277e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?"}
{"tweet_id":1.38269e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto"}
{"tweet_id":1.38269e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail"}
{"tweet_id":1.38255e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?"}
{"tweet_id":1.38251e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!"}
{"tweet_id":1.38248e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg"}
{"tweet_id":1.38248e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming"}
{"tweet_id":1.38241e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @msscottwg  \"\"That's unusual\"\" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL"}
{"tweet_id":1.38233e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!"}
{"tweet_id":1.38227e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through"}
{"tweet_id":1.38222e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful."}
{"tweet_id":1.38209e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @nburnside26  U hate delays, too?  But u have her $$ & are holding her hostage!  #GoingForGreatnessFAIL"}
{"tweet_id":1.38201e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint."}
{"tweet_id":1.38198e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?"}
{"tweet_id":1.38193e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful."}
{"tweet_id":1.38191e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways i want an Icecream baby..."}
{"tweet_id":1.3819e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?"}
{"tweet_id":1.38189e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!"}
{"tweet_id":1.38186e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human."}
{"tweet_id":1.38179e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!"}
{"tweet_id":1.38179e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :("}
{"tweet_id":1.38166e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat"}
{"tweet_id":1.38166e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful"}
{"tweet_id":1.38156e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC."}
{"tweet_id":1.38147e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?"}
{"tweet_id":1.38142e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your customer service is atrocious."}
{"tweet_id":1.3814e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16"}
{"tweet_id":1.38139e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated"}
{"tweet_id":1.3813e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?"}
{"tweet_id":1.38124e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what is the expected wait time to speak to someone via 800 number?"}
{"tweet_id":1.38123e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My family, friends and colleagues will NEVER  fly USAir again. Bad weather happens. The good airlines seem to communicate better."}
{"tweet_id":1.38104e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?"}
{"tweet_id":1.38069e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a \"\"Platinum\"\" member"}
{"tweet_id":1.38053e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Now going on 26 minutes on hold."}
{"tweet_id":1.38051e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways u guys suck"}
{"tweet_id":1.3805e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!"}
{"tweet_id":1.38042e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!"}
{"tweet_id":1.38037e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium."}
{"tweet_id":1.38033e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up."}
{"tweet_id":1.37995e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason"}
{"tweet_id":1.37955e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed"}
{"tweet_id":1.37946e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?"}
{"tweet_id":1.37927e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great."}
{"tweet_id":1.37926e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA"}
{"tweet_id":1.37917e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks"}
{"tweet_id":1.37911e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!"}
{"tweet_id":1.37906e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!"}
{"tweet_id":1.37878e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace"}
{"tweet_id":1.37854e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I did they are busy"}
{"tweet_id":1.37851e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating."}
{"tweet_id":1.3785e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail"}
{"tweet_id":1.37825e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe."}
{"tweet_id":1.37812e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways but need to confirm please help"}
{"tweet_id":1.37811e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes"}
{"tweet_id":1.37809e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral"}
{"tweet_id":1.37805e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?"}
{"tweet_id":1.37797e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!"}
{"tweet_id":1.37784e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?"}
{"tweet_id":1.3778e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http://t.co/NeHnsDCkTY"}
{"tweet_id":1.37777e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how does it feel to have almost everyone hate you?"}
{"tweet_id":1.37754e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways waiting for you to figure it out. This is unacceptable."}
{"tweet_id":1.37753e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flight Cancelled Flightled due to \"\"weather conditions\"\" in arrival city. Uh...I don't think so."}
{"tweet_id":1.37752e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight"}
{"tweet_id":1.37747e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400."}
{"tweet_id":1.37669e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ANSWER THE BLOODY PHONE!"}
{"tweet_id":1.37667e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights."}
{"tweet_id":1.37663e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you got to be \"\"F\"\"ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH"}
{"tweet_id":1.37635e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways one question. Can I book one way tickets with award travel/points"}
{"tweet_id":1.37601e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday."}
{"tweet_id":1.37571e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me."}
{"tweet_id":1.3757e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday."}
{"tweet_id":1.37568e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?"}
{"tweet_id":1.37567e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!!  All other flights have left #usairwaysfail #worstairlineever"}
{"tweet_id":1.3756e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!"}
{"tweet_id":1.37559e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960."}
{"tweet_id":1.37558e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Good morning."}
{"tweet_id":1.37533e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed."}
{"tweet_id":1.3753e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome"}
{"tweet_id":1.37523e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time."}
{"tweet_id":1.37504e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU."}
{"tweet_id":1.375e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great."}
{"tweet_id":1.37492e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!"}
{"tweet_id":1.37488e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP"}
{"tweet_id":1.37487e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?"}
{"tweet_id":1.37485e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the \"\"call back Late Flightr\"\" message"}
{"tweet_id":1.37474e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb"}
{"tweet_id":1.37467e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways instead of tweeting your customers apologizing why don't you pick up your phone"}
{"tweet_id":1.37455e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons"}
{"tweet_id":1.37435e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?"}
{"tweet_id":1.3742e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse"}
{"tweet_id":1.37419e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?"}
{"tweet_id":1.37399e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?"}
{"tweet_id":1.37393e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way."}
{"tweet_id":1.37384e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6"}
{"tweet_id":1.37379e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways \"\"good news. We've located the crew and made contact with them\"\". flight was supposed to leave 4 minutes ago. #usairwaysfail"}
{"tweet_id":1.37342e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?"}
{"tweet_id":1.37339e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week Late Flight.  Sounds about right for USAir"}
{"tweet_id":1.37334e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to"}
{"tweet_id":1.37333e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today"}
{"tweet_id":1.37331e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today."}
{"tweet_id":1.37328e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir  is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes"}
{"tweet_id":1.37324e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous."}
{"tweet_id":1.37323e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!"}
{"tweet_id":1.37314e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt  from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss"}
{"tweet_id":1.37312e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail"}
{"tweet_id":1.373e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You are 0 for 3 so far in on-time flights on this vacation."}
{"tweet_id":1.37278e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I just got hanged up on trying to get to an agent. Can you help?"}
{"tweet_id":1.37269e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition"}
{"tweet_id":1.37243e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH"}
{"tweet_id":1.37227e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!"}
{"tweet_id":1.37189e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now on hold for 2 hrs 20 min. This is ridiculous"}
{"tweet_id":1.37177e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent"}
{"tweet_id":1.3713e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up."}
{"tweet_id":1.37072e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy..."}
{"tweet_id":1.37063e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed"}
{"tweet_id":1.37037e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am"}
{"tweet_id":1.3703e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!"}
{"tweet_id":1.37026e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers"}
{"tweet_id":1.37003e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please"}
{"tweet_id":1.36992e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is \"\"on time\"\""}
{"tweet_id":1.36969e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?"}
{"tweet_id":1.36947e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???"}
{"tweet_id":1.36928e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue"}
{"tweet_id":1.36921e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways XNA has TSA Precheck! Would be nice if your system knew that."}
{"tweet_id":1.36913e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!"}
{"tweet_id":1.36898e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!"}
{"tweet_id":1.36893e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted."}
{"tweet_id":1.36877e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails."}
{"tweet_id":1.36807e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless"}
{"tweet_id":1.36799e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night."}
{"tweet_id":1.36795e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because \"\"ramp was broken.\"\" No other ramps in Charlotte??"}
{"tweet_id":1.36749e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst experience ever!!!!"}
{"tweet_id":1.36745e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old"}
{"tweet_id":1.36743e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change"}
{"tweet_id":1.36703e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!"}
{"tweet_id":1.36632e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!"}
{"tweet_id":1.36615e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold"}
{"tweet_id":1.36467e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now on hold for 90 minutes"}
{"tweet_id":1.3635e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now on hold for 75 minutes."}
{"tweet_id":1.36341e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!"}
{"tweet_id":1.36318e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route."}
{"tweet_id":1.36309e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char"}
{"tweet_id":1.36292e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI"}
{"tweet_id":1.36276e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!"}
{"tweet_id":1.36224e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule"}
{"tweet_id":1.36219e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting"}
{"tweet_id":1.36168e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted"}
{"tweet_id":1.36001e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?"}
{"tweet_id":1.35998e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Why is my \"\"first available\"\" flight for me now Tuesday but a flight today  that is \"\"booked \"\"#flt 755 available to buy online?"}
{"tweet_id":1.35968e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you guys suck at JFK tonight -- oh this MORNING!!!"}
{"tweet_id":1.3595e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 hours on hold. Still no answer. Horrible."}
{"tweet_id":1.35948e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!"}
{"tweet_id":1.35935e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable"}
{"tweet_id":1.35921e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?"}
{"tweet_id":1.359e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?"}
{"tweet_id":1.3589e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??"}
{"tweet_id":1.35859e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?"}
{"tweet_id":1.35724e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck"}
{"tweet_id":1.35698e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?"}
{"tweet_id":1.35685e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I think it's ok."}
{"tweet_id":1.35553e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?"}
{"tweet_id":1.35531e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is ridiculous.  I have a 6:00 AM flight and two hours of rest, wasted!!!"}
{"tweet_id":1.35522e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!"}
{"tweet_id":1.3545e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!"}
{"tweet_id":1.35423e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks! http://t.co/pD7R1lL6Re"}
{"tweet_id":1.35422e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!"}
{"tweet_id":1.354e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate."}
{"tweet_id":1.35392e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome"}
{"tweet_id":1.35391e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?"}
{"tweet_id":1.35367e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup"}
{"tweet_id":1.35302e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠"}
{"tweet_id":1.353e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got."}
{"tweet_id":1.35292e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir Just had to buy a \"\"safety\"\" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty."}
{"tweet_id":1.35288e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more."}
{"tweet_id":1.3528e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon."}
{"tweet_id":1.35276e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview"}
{"tweet_id":1.35267e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?"}
{"tweet_id":1.35263e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL."}
{"tweet_id":1.35252e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so how about some help with suggested time I could call to avoid such long wait time"}
{"tweet_id":1.35179e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???"}
{"tweet_id":1.35178e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working"}
{"tweet_id":1.35163e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!"}
{"tweet_id":1.35159e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways download jeokoo the American app for air travelers"}
{"tweet_id":1.35144e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.\n#Pleasehurryup #answerphone #reschedulemyflight"}
{"tweet_id":1.35131e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?"}
{"tweet_id":1.35131e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I've been on hold since 11:30pm how many customer service reps do you have?\n #seriously"}
{"tweet_id":1.35129e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁"}
{"tweet_id":1.35128e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes, i am as well.  **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here."}
{"tweet_id":1.35087e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger."}
{"tweet_id":1.35079e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!"}
{"tweet_id":1.35069e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again"}
{"tweet_id":1.35051e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet"}
{"tweet_id":1.35029e-270,"airline_sentiment":"negative","airline":"US Airways","text":"“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic"}
{"tweet_id":1.35015e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!"}
{"tweet_id":1.35015e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I better get a free flight"}
{"tweet_id":1.34995e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out"}
{"tweet_id":1.34995e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab."}
{"tweet_id":1.3499e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @_RobPrice  how can he try again it will be 5-6 hours before he gets help.  Contingency plans non existent."}
{"tweet_id":1.34989e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags"}
{"tweet_id":1.34978e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working ."}
{"tweet_id":1.34973e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?"}
{"tweet_id":1.3497e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM"}
{"tweet_id":1.34968e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps"}
{"tweet_id":1.34961e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways keeps dropping my call and won't even let me stay on hold because they are \"\"too busy\"\" #idontwanttocallback"}
{"tweet_id":1.34954e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change"}
{"tweet_id":1.34948e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing."}
{"tweet_id":1.3493e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I intend to..very much. My 4,000 followers will as well."}
{"tweet_id":1.34906e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your customer service is  non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain"}
{"tweet_id":1.34898e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?"}
{"tweet_id":1.34888e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald"}
{"tweet_id":1.34884e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways ok thank you! Very helpful! This is why you're my favorite airline!"}
{"tweet_id":1.34873e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest."}
{"tweet_id":1.34855e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!"}
{"tweet_id":1.34843e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?"}
{"tweet_id":1.34826e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?"}
{"tweet_id":1.34809e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here."}
{"tweet_id":1.34805e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city"}
{"tweet_id":1.34797e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways in a few weeks"}
{"tweet_id":1.34777e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again."}
{"tweet_id":1.34758e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?"}
{"tweet_id":1.34754e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?"}
{"tweet_id":1.3475e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one."}
{"tweet_id":1.34748e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?"}
{"tweet_id":1.34748e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways its fine. \n\nJust wondering where my money went..."}
{"tweet_id":1.34742e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You landed me at #BWI instead of @Reagan_Airport  and have no plans for me to make it home to DC. How do you suggest I get home?"}
{"tweet_id":1.3472e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!"}
{"tweet_id":1.34716e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed."}
{"tweet_id":1.34704e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!"}
{"tweet_id":1.34688e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable"}
{"tweet_id":1.34687e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication."}
{"tweet_id":1.34663e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica"}
{"tweet_id":1.3466e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways yes - tells me the only way to mod plans is to call the 4322 number."}
{"tweet_id":1.34648e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Can I book award travel on Etihad with Dividend Miles?"}
{"tweet_id":1.34647e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!"}
{"tweet_id":1.34636e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 3hr30min right now...  any end in sight?"}
{"tweet_id":1.34635e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!"}
{"tweet_id":1.34623e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?"}
{"tweet_id":1.34601e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?"}
{"tweet_id":1.34575e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time"}
{"tweet_id":1.34572e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service"}
{"tweet_id":1.34571e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline"}
{"tweet_id":1.34569e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space"}
{"tweet_id":1.34566e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault"}
{"tweet_id":1.34558e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS"}
{"tweet_id":1.34547e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm"}
{"tweet_id":1.34526e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail."}
{"tweet_id":1.34524e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways by far the worst airline in history. I'll never ever fly your garbage again"}
{"tweet_id":1.34505e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV"}
{"tweet_id":1.34447e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!"}
{"tweet_id":1.34443e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL \"\"No hanger open\"\" & \"\"a pile of snow\"\"?  #terriblecommunication"}
{"tweet_id":1.34435e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot"}
{"tweet_id":1.3443e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience"}
{"tweet_id":1.3441e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways HELP! It says \"\"the payment is denied\"\" but my money has been taken out of my bank?  \n\nAnd it says I have no trips coming up??"}
{"tweet_id":1.34396e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm."}
{"tweet_id":1.34395e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in"}
{"tweet_id":1.34372e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir how do I get thru on hold over 3 hours ?"}
{"tweet_id":1.34367e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting."}
{"tweet_id":1.34363e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do I change flights . 3 hours is crazy please help"}
{"tweet_id":1.34355e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost"}
{"tweet_id":1.34353e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up"}
{"tweet_id":1.34345e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways please help on hold 3 hours can't change flights I'm stuck here"}
{"tweet_id":1.34341e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights"}
{"tweet_id":1.34319e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http://t.co/qgMfCB7yT4"}
{"tweet_id":1.34297e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence"}
{"tweet_id":1.34287e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm."}
{"tweet_id":1.34267e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion."}
{"tweet_id":1.3426e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?"}
{"tweet_id":1.34259e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage."}
{"tweet_id":1.34257e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!"}
{"tweet_id":1.34239e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather"}
{"tweet_id":1.34238e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways over an hour is unacceptable wait time. thanks for nothing.  Be sure never to fly you again"}
{"tweet_id":1.34231e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)"}
{"tweet_id":1.3423e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation."}
{"tweet_id":1.34227e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights"}
{"tweet_id":1.34215e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com"}
{"tweet_id":1.34204e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway."}
{"tweet_id":1.34161e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!"}
{"tweet_id":1.34129e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so far no call back"}
{"tweet_id":1.34125e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Oh well. I'll get to Cancun eventually."}
{"tweet_id":1.34121e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways standing in line with 100 people all looking to do the same"}
{"tweet_id":1.34093e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable"}
{"tweet_id":1.34085e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can I at least get a response?  I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)"}
{"tweet_id":1.34079e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015"}
{"tweet_id":1.34072e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage"}
{"tweet_id":1.34058e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can I get an update on flight 680 to DCA?"}
{"tweet_id":1.34056e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you can send my luggage to my house👋"}
{"tweet_id":1.34054e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!"}
{"tweet_id":1.34036e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?"}
{"tweet_id":1.34029e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it."}
{"tweet_id":1.34011e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?"}
{"tweet_id":1.33998e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat"}
{"tweet_id":1.33991e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?"}
{"tweet_id":1.33984e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta."}
{"tweet_id":1.33973e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,"}
{"tweet_id":1.33966e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your app and website are trash AF."}
{"tweet_id":1.33937e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :("}
{"tweet_id":1.33929e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)"}
{"tweet_id":1.3392e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?"}
{"tweet_id":1.33914e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?"}
{"tweet_id":1.33912e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia."}
{"tweet_id":1.33906e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight."}
{"tweet_id":1.33862e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again"}
{"tweet_id":1.33854e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel."}
{"tweet_id":1.33818e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Still waiting for another crew member. #cabinfever"}
{"tweet_id":1.33815e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?"}
{"tweet_id":1.33814e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS"}
{"tweet_id":1.33795e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home"}
{"tweet_id":1.33791e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew"}
{"tweet_id":1.33757e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!"}
{"tweet_id":1.33755e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you!!!"}
{"tweet_id":1.33724e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now."}
{"tweet_id":1.33723e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hour 4 at the gate."}
{"tweet_id":1.33716e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways don't think you guys could mess things up any more.. Never flying with you again!"}
{"tweet_id":1.33711e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far"}
{"tweet_id":1.33703e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit."}
{"tweet_id":1.33677e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?"}
{"tweet_id":1.33655e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed"}
{"tweet_id":1.33619e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @rylietolbert15 wow you wouldn't say"}
{"tweet_id":1.33607e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways BF has been stuck in CLT all day. Is the lounge offering free \"\"This weather sucks & we all want to cry\"\" tequila shots?"}
{"tweet_id":1.33592e-270,"airline_sentiment":"negative","airline":"US Airways","text":"“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses"}
{"tweet_id":1.33558e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt."}
{"tweet_id":1.33538e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER"}
{"tweet_id":1.33527e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn."}
{"tweet_id":1.33481e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???"}
{"tweet_id":1.33457e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!"}
{"tweet_id":1.33409e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?"}
{"tweet_id":1.33391e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?"}
{"tweet_id":1.3336e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways the plane crew has been as professional and courteous as the gate agents were flustered."}
{"tweet_id":1.33334e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hell is terrible gate agents. And a three hour wait at the gate."}
{"tweet_id":1.33323e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25"}
{"tweet_id":1.33248e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling."}
{"tweet_id":1.33234e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl"}
{"tweet_id":1.33228e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nervous for flight tomrw out of key west not friendly customer service"}
{"tweet_id":1.33222e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight."}
{"tweet_id":1.33219e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets."}
{"tweet_id":1.33197e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightCancelled Flighted #custservicehasnonumber"}
{"tweet_id":1.3319e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!"}
{"tweet_id":1.33116e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice"}
{"tweet_id":1.33052e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person."}
{"tweet_id":1.33039e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir  ..off to vegas http://t.co/AygAOeB6Uu"}
{"tweet_id":1.33009e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways will you fly me to somewhere warm? I'm tired of this snow! :("}
{"tweet_id":1.32994e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers"}
{"tweet_id":1.32994e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers."}
{"tweet_id":1.32986e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible"}
{"tweet_id":1.32983e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd."}
{"tweet_id":1.32974e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me."}
{"tweet_id":1.32905e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home"}
{"tweet_id":1.32903e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I’m told 120 day backlog.  Awful."}
{"tweet_id":1.32885e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there"}
{"tweet_id":1.32884e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?"}
{"tweet_id":1.32864e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?"}
{"tweet_id":1.32821e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious"}
{"tweet_id":1.32812e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies."}
{"tweet_id":1.32809e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!"}
{"tweet_id":1.32794e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways status shows \"\"delayed\"\" it was just \"\"waiting for takeoff\"\" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD"}
{"tweet_id":1.32778e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels"}
{"tweet_id":1.32759e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can you help us figure out our correct six digit confirmation number?"}
{"tweet_id":1.32689e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways AND my rebooked flt isn't until Monday??  AND I don't get a voucher for a hotel?!  Never again, US airways."}
{"tweet_id":1.32686e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice"}
{"tweet_id":1.32684e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what about AA miles for USAir flights booked through American?"}
{"tweet_id":1.32681e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways i hope i get the opportunity to join the team with this job opening!"}
{"tweet_id":1.32678e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?"}
{"tweet_id":1.32664e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive"}
{"tweet_id":1.32633e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can you DM me please?"}
{"tweet_id":1.32613e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?"}
{"tweet_id":1.32595e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you! You have always been so good to me. I will follow up."}
{"tweet_id":1.32585e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways No Problem - he was the only person in the airport who would help :)"}
{"tweet_id":1.32585e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Okee doke"}
{"tweet_id":1.32576e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed..."}
{"tweet_id":1.32533e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice"}
{"tweet_id":1.32531e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I was told a \"\"return call\"\" by a human"}
{"tweet_id":1.32503e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here."}
{"tweet_id":1.32469e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!"}
{"tweet_id":1.32448e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!"}
{"tweet_id":1.32439e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe"}
{"tweet_id":1.32418e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!"}
{"tweet_id":1.32406e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Ok Thanks"}
{"tweet_id":1.32373e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you"}
{"tweet_id":1.3237e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir"}
{"tweet_id":1.32369e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX."}
{"tweet_id":1.3236e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways We did. @AmericanAir said to open one with you, too."}
{"tweet_id":1.32321e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3)"}
{"tweet_id":1.32318e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)"}
{"tweet_id":1.3231e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3)"}
{"tweet_id":1.32295e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday."}
{"tweet_id":1.32295e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?"}
{"tweet_id":1.32291e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS."}
{"tweet_id":1.32254e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck"}
{"tweet_id":1.32238e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline."}
{"tweet_id":1.3223e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked"}
{"tweet_id":1.32228e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you guys straight up suck ass"}
{"tweet_id":1.32225e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?"}
{"tweet_id":1.32223e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I love you guys!!!"}
{"tweet_id":1.32218e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways   my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair"}
{"tweet_id":1.32211e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?"}
{"tweet_id":1.32168e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me."}
{"tweet_id":1.32154e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks"}
{"tweet_id":1.3214e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs & counting! Yep that's me! http://t.co/0jUtCDRLjl"}
{"tweet_id":1.32117e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail"}
{"tweet_id":1.32078e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l"}
{"tweet_id":1.32066e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv"}
{"tweet_id":1.31989e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter"}
{"tweet_id":1.31967e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?"}
{"tweet_id":1.31965e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going"}
{"tweet_id":1.31958e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you are cutting into my pregame time.  Go @KentuckyMBB !!!!"}
{"tweet_id":1.31911e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Can't wait for the trip. Thanks for getting me there!"}
{"tweet_id":1.31893e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?"}
{"tweet_id":1.31892e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss."}
{"tweet_id":1.31843e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?"}
{"tweet_id":1.31841e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?"}
{"tweet_id":1.3184e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE"}
{"tweet_id":1.3184e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir"}
{"tweet_id":1.31786e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?"}
{"tweet_id":1.31776e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!"}
{"tweet_id":1.31772e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice"}
{"tweet_id":1.31754e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag"}
{"tweet_id":1.31723e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?"}
{"tweet_id":1.31711e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE"}
{"tweet_id":1.3161e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it"}
{"tweet_id":1.31606e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour."}
{"tweet_id":1.31585e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http://t.co/uTfDhxa8pU"}
{"tweet_id":1.31572e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #SOS WHERE IS MY BAG ?"}
{"tweet_id":1.31548e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic."}
{"tweet_id":1.31484e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??"}
{"tweet_id":1.31403e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV"}
{"tweet_id":1.31325e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail"}
{"tweet_id":1.31317e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail"}
{"tweet_id":1.31314e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2"}
{"tweet_id":1.31277e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh"}
{"tweet_id":1.31232e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA"}
{"tweet_id":1.31185e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business"}
{"tweet_id":1.31175e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?"}
{"tweet_id":1.31163e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i've been on hold for an hour trying to change my flight!!! COME ON"}
{"tweet_id":1.31149e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!"}
{"tweet_id":1.31144e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!"}
{"tweet_id":1.31132e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1/1)"}
{"tweet_id":1.31127e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing"}
{"tweet_id":1.3111e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!"}
{"tweet_id":1.31103e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 850. RUDE RUDE RUDE service! Awful."}
{"tweet_id":1.31011e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what is contact info to upgrade using advantage miles?"}
{"tweet_id":1.31007e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @shivadelrahim what about upgrades?"}
{"tweet_id":1.30974e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!"}
{"tweet_id":1.30969e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd"}
{"tweet_id":1.30957e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight?  #DoBetter"}
{"tweet_id":1.30944e-270,"airline_sentiment":"negative","airline":"US Airways","text":"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!"}
{"tweet_id":1.30931e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways seems to be the only airline without a dedicated line for status members"}
{"tweet_id":1.30888e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg"}
{"tweet_id":1.30853e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee"}
{"tweet_id":1.30853e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!"}
{"tweet_id":1.30818e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if one with @AmericanAir why can't you use American miles????"}
{"tweet_id":1.30817e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why cant Sapphire members reach anyone on the phone?"}
{"tweet_id":1.3075e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now"}
{"tweet_id":1.3074e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @PRof_Solutions Be prepared for 3+ hours hold times"}
{"tweet_id":1.30719e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Sadly your words don't represent your company's actions. Talk is cheap."}
{"tweet_id":1.30709e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy"}
{"tweet_id":1.307e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours"}
{"tweet_id":1.30688e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?"}
{"tweet_id":1.30666e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways \"\"Owen F\"\" at DCA Gate 42: #rude."}
{"tweet_id":1.30663e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer"}
{"tweet_id":1.30639e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW"}
{"tweet_id":1.30622e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta"}
{"tweet_id":1.30598e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!"}
{"tweet_id":1.30593e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful"}
{"tweet_id":1.30574e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund"}
{"tweet_id":1.30569e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your flight attendants are all jerks 🐳"}
{"tweet_id":1.3056e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Easily the most ridiculous experience trying to spend money with your company."}
{"tweet_id":1.30552e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes."}
{"tweet_id":1.30537e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - been on hold with reservations for over 30 min already! #worstairline"}
{"tweet_id":1.30488e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer"}
{"tweet_id":1.30464e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!"}
{"tweet_id":1.3043e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@usairways Does anyone know the hold times for USAirways reservations?"}
{"tweet_id":1.30383e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?"}
{"tweet_id":1.30376e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?"}
{"tweet_id":1.30363e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???"}
{"tweet_id":1.30354e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating."}
{"tweet_id":1.30324e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet."}
{"tweet_id":1.30234e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket"}
{"tweet_id":1.3021e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue..."}
{"tweet_id":1.3017e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them."}
{"tweet_id":1.30168e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!"}
{"tweet_id":1.30163e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC"}
{"tweet_id":1.30158e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can you please post wait time-have been on hold for two hours"}
{"tweet_id":1.30081e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!?"}
{"tweet_id":1.30014e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways or is anyone even responding to social media? AWFUL."}
{"tweet_id":1.30002e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice"}
{"tweet_id":1.29987e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?"}
{"tweet_id":1.29983e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight."}
{"tweet_id":1.2998e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???"}
{"tweet_id":1.29966e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website"}
{"tweet_id":1.29867e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service"}
{"tweet_id":1.29847e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?"}
{"tweet_id":1.2981e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?"}
{"tweet_id":1.29799e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help."}
{"tweet_id":1.29776e-270,"airline_sentiment":"negative","airline":"US Airways","text":"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways"}
{"tweet_id":1.29768e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!"}
{"tweet_id":1.29759e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail"}
{"tweet_id":1.2975e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways So no idea? Thanks..."}
{"tweet_id":1.2974e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting..."}
{"tweet_id":1.29683e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr"}
{"tweet_id":1.29674e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives."}
{"tweet_id":1.29645e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways ok. Thank you"}
{"tweet_id":1.29637e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways told to work it out ourselves #joke #fail"}
{"tweet_id":1.2962e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN"}
{"tweet_id":1.29609e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail"}
{"tweet_id":1.29588e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU"}
{"tweet_id":1.2957e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger"}
{"tweet_id":1.29555e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!"}
{"tweet_id":1.29539e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race."}
{"tweet_id":1.29423e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1"}
{"tweet_id":1.29414e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me."}
{"tweet_id":1.29413e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...\nIs everything ok?"}
{"tweet_id":1.29407e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now."}
{"tweet_id":1.2932e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail"}
{"tweet_id":1.29318e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no online clearly states I can NOT- It says to call res. I already explained that."}
{"tweet_id":1.29306e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP."}
{"tweet_id":1.2901e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Got it, thanks!"}
{"tweet_id":1.28892e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Umm, can you define 'extra time'?"}
{"tweet_id":1.28823e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways International"}
{"tweet_id":1.2867e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes..."}
{"tweet_id":1.28491e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?"}
{"tweet_id":1.27991e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?"}
{"tweet_id":1.27965e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!"}
{"tweet_id":1.27843e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter."}
{"tweet_id":1.27809e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I did at 7 pm! Still no bag.."}
{"tweet_id":1.27597e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up."}
{"tweet_id":1.27493e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25."}
{"tweet_id":1.27492e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?"}
{"tweet_id":1.27481e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic"}
{"tweet_id":1.27468e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?"}
{"tweet_id":1.27466e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!"}
{"tweet_id":1.27466e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream."}
{"tweet_id":1.27436e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Can you help me update KTN on the profile?  Ticket book via AA & that info didn't get pass on.  I've been on hold forever"}
{"tweet_id":1.27353e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so you're not honoring miles with @united that were traveled last year?"}
{"tweet_id":1.27311e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights"}
{"tweet_id":1.27309e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father"}
{"tweet_id":1.27308e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?"}
{"tweet_id":1.27273e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards"}
{"tweet_id":1.272e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways >250k miles on usair.  Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service."}
{"tweet_id":1.27151e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime"}
{"tweet_id":1.27141e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways REALLY? Tried that already-got message not available to do. Next idea?"}
{"tweet_id":1.27135e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure."}
{"tweet_id":1.27088e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st.  Thanks guys!"}
{"tweet_id":1.27085e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill"}
{"tweet_id":1.27083e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup"}
{"tweet_id":1.27081e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief."}
{"tweet_id":1.27077e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem."}
{"tweet_id":1.27073e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways at which point in told they have sold my voucher because I wasn't fast enough"}
{"tweet_id":1.2707e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the kind gentleman at the gate tells me to \"\"go left\"\" to get my hotel voucher at the ticket gate. Took about 20min to get there"}
{"tweet_id":1.27063e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami."}
{"tweet_id":1.27051e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger"}
{"tweet_id":1.27044e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip"}
{"tweet_id":1.27043e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours."}
{"tweet_id":1.27036e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed"}
{"tweet_id":1.27033e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?"}
{"tweet_id":1.27032e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @stephenrodrick Your team needs to build capacity"}
{"tweet_id":1.2703e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible."}
{"tweet_id":1.27028e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!"}
{"tweet_id":1.26991e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough"}
{"tweet_id":1.26977e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways fuck you."}
{"tweet_id":1.26961e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever"}
{"tweet_id":1.26946e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst"}
{"tweet_id":1.26843e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you."}
{"tweet_id":1.26797e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN"}
{"tweet_id":1.26782e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?"}
{"tweet_id":1.26763e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?"}
{"tweet_id":1.26745e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks"}
{"tweet_id":1.26707e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!"}
{"tweet_id":1.26663e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help."}
{"tweet_id":1.26662e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?"}
{"tweet_id":1.26599e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!"}
{"tweet_id":1.26593e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?"}
{"tweet_id":1.2654e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason."}
{"tweet_id":1.26518e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism"}
{"tweet_id":1.26512e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways literally the worst flying experience of my life, and I have flown a lot"}
{"tweet_id":1.26506e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?"}
{"tweet_id":1.26497e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke"}
{"tweet_id":1.26492e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 45 minutes on hold no help"}
{"tweet_id":1.26479e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways transferred 4x pleeeeeeeease help!"}
{"tweet_id":1.26442e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways me too!"}
{"tweet_id":1.26436e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction"}
{"tweet_id":1.26434e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?"}
{"tweet_id":1.26391e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided"}
{"tweet_id":1.26387e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me..."}
{"tweet_id":1.2638e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family"}
{"tweet_id":1.26376e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways that's who I spoke to already. We've already booked another flight w/someone else. Thanks for your concern. Just wanted to"}
{"tweet_id":1.2635e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing."}
{"tweet_id":1.26327e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?"}
{"tweet_id":1.26301e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales"}
{"tweet_id":1.263e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 13 years of Naval Service and I run the travel department for all my commands..."}
{"tweet_id":1.26295e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice"}
{"tweet_id":1.2629e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Already tried. How about Conf # via DM"}
{"tweet_id":1.26267e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways new slogan should be \"\"if you don't want to arrive on time, pick us\"\""}
{"tweet_id":1.26256e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail"}
{"tweet_id":1.26243e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine"}
{"tweet_id":1.26188e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I will send an email with details Late Flightr. Thank you for responding."}
{"tweet_id":1.26077e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways This is the last time I use your airline. I promise that!"}
{"tweet_id":1.2606e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?"}
{"tweet_id":1.26054e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?"}
{"tweet_id":1.26047e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow"}
{"tweet_id":1.26042e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID"}
{"tweet_id":1.26037e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hello I have a question for you and your phone lines have jammed"}
{"tweet_id":1.25906e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside"}
{"tweet_id":1.25888e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg"}
{"tweet_id":1.25887e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways / @AmericanAir are incompetent."}
{"tweet_id":1.25835e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Now the next plane had a broken seat!  My row!  Another hour delay!  #mad"}
{"tweet_id":1.25834e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain"}
{"tweet_id":1.25832e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir are u paying incedentals? #noworstairline"}
{"tweet_id":1.25796e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn"}
{"tweet_id":1.2579e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways yes I did thank you! They did a great job turning the flight in jan !"}
{"tweet_id":1.25788e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold"}
{"tweet_id":1.25749e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways connection made. Thanks again this week. #daddyshome"}
{"tweet_id":1.25715e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst customer service experience ever today. Get it together."}
{"tweet_id":1.25688e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!"}
{"tweet_id":1.25684e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys"}
{"tweet_id":1.25669e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory"}
{"tweet_id":1.25651e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out."}
{"tweet_id":1.25565e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways them and @AmericanAir"}
{"tweet_id":1.25542e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows"}
{"tweet_id":1.25507e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing."}
{"tweet_id":1.25455e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle."}
{"tweet_id":1.254e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again"}
{"tweet_id":1.25395e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain"}
{"tweet_id":1.25347e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers"}
{"tweet_id":1.25338e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week."}
{"tweet_id":1.25332e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy"}
{"tweet_id":1.25324e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks"}
{"tweet_id":1.25309e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company."}
{"tweet_id":1.25308e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you suck and you ruined my day. And my vacation isn't even until June."}
{"tweet_id":1.25306e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered"}
{"tweet_id":1.25278e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-("}
{"tweet_id":1.25277e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  is a bag that is   23”L x 9”W x 12”H  allowed as a carry on?"}
{"tweet_id":1.25273e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for nothing"}
{"tweet_id":1.25243e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?"}
{"tweet_id":1.25235e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired."}
{"tweet_id":1.2523e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails."}
{"tweet_id":1.25157e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?"}
{"tweet_id":1.25143e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you"}
{"tweet_id":1.25122e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways and @american please get my plane together before I go to Jetblue"}
{"tweet_id":1.25109e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it MIGHT have went through. No confirmation. \"\"Please wait\"\" then same form."}
{"tweet_id":1.25099e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways found the tix#, security code not working. Tried a dozen times."}
{"tweet_id":1.25092e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled."}
{"tweet_id":1.25088e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone."}
{"tweet_id":1.25082e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life"}
{"tweet_id":1.25036e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways It's a debit card, but I am a Dividend member."}
{"tweet_id":1.25013e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout"}
{"tweet_id":1.24993e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?"}
{"tweet_id":1.24973e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL"}
{"tweet_id":1.24948e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip"}
{"tweet_id":1.24938e-270,"airline_sentiment":"negative","airline":"US Airways","text":"Is it insulting that @USAirways @AmericanAir offer a \"\"non required $50 voucher as a goodwill offering..At least my bag can fly round trip"}
{"tweet_id":1.24938e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?"}
{"tweet_id":1.24932e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number."}
{"tweet_id":1.24918e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern."}
{"tweet_id":1.24863e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how about checking the plane before having everyone board the plane? #pissed"}
{"tweet_id":1.24836e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?"}
{"tweet_id":1.24812e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways link didn't work via Mobil."}
{"tweet_id":1.24776e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up."}
{"tweet_id":1.24747e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you"}
{"tweet_id":1.2474e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways How do I get through?"}
{"tweet_id":1.24702e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck"}
{"tweet_id":1.24697e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways any chance of a travel advisory or DCA this weekend?"}
{"tweet_id":1.24677e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Yes thank you. Appreciate u checking..."}
{"tweet_id":1.24663e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why I can't book a flight to PRN through your website?"}
{"tweet_id":1.24652e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab"}
{"tweet_id":1.24645e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Yes, it was Sunday."}
{"tweet_id":1.246e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies"}
{"tweet_id":1.24574e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW!"}
{"tweet_id":1.24573e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?"}
{"tweet_id":1.24566e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing."}
{"tweet_id":1.24529e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable."}
{"tweet_id":1.24526e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX"}
{"tweet_id":1.24504e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?"}
{"tweet_id":1.24499e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?"}
{"tweet_id":1.24484e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways have checked all day.  CHO needs added.  Please evaluate."}
{"tweet_id":1.24478e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?"}
{"tweet_id":1.24429e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco."}
{"tweet_id":1.24421e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there."}
{"tweet_id":1.24417e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways followed!"}
{"tweet_id":1.24403e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her"}
{"tweet_id":1.24389e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap."}
{"tweet_id":1.24368e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel"}
{"tweet_id":1.24306e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@nrhodes85: look! Another apology. DO NOT FLY @USAirways"}
{"tweet_id":1.24283e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA"}
{"tweet_id":1.24277e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail"}
{"tweet_id":1.24261e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways will shall see in the next couple of minutes."}
{"tweet_id":1.2425e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm."}
{"tweet_id":1.24243e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer."}
{"tweet_id":1.24241e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding."}
{"tweet_id":1.24234e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Batting 1.000! Four flights in a month, all four delayed!"}
{"tweet_id":1.24227e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways sure, just DM'ed you."}
{"tweet_id":1.24179e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail"}
{"tweet_id":1.24174e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed"}
{"tweet_id":1.24152e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer."}
{"tweet_id":1.24144e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!"}
{"tweet_id":1.24095e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?"}
{"tweet_id":1.2408e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly."}
{"tweet_id":1.24063e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I am just trying to establish what your policy is. Thanks!"}
{"tweet_id":1.2406e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed."}
{"tweet_id":1.24045e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing"}
{"tweet_id":1.2404e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU"}
{"tweet_id":1.24038e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME"}
{"tweet_id":1.23979e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans."}
{"tweet_id":1.23941e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways it's vegas baby who doesn't have a good time in vegas lol"}
{"tweet_id":1.23923e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn"}
{"tweet_id":1.23911e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst customer service. ticket was 180 and fee is 200 it's \"\"not worth it\"\" for them accommodate me given circumstances in BOS"}
{"tweet_id":1.23897e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways see? No response? Obviously you think this \"\"service\"\" is acceptable. #customerservicefail"}
{"tweet_id":1.23895e-270,"airline_sentiment":"negative","airline":"US Airways","text":"“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false"}
{"tweet_id":1.23889e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways absolutely"}
{"tweet_id":1.23858e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :("}
{"tweet_id":1.23843e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!"}
{"tweet_id":1.23815e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers"}
{"tweet_id":1.23803e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has"}
{"tweet_id":1.23785e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?"}
{"tweet_id":1.2376e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways waiting for bags now over 25min in Phl bag claim!"}
{"tweet_id":1.23754e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested."}
{"tweet_id":1.23754e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking"}
{"tweet_id":1.23705e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Call volumes are high so the best answer is to hang up on me?"}
{"tweet_id":1.23674e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways i got through and am able to switch my flight with no charge. Thank you"}
{"tweet_id":1.23673e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta"}
{"tweet_id":1.23672e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Welcome to North Texas US Air / American Air employees. \nHousing and Education are great opportunities in The GR8 State Of Texas"}
{"tweet_id":1.2366e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways oh they saw it and said nothing."}
{"tweet_id":1.23655e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes but lost a whole day.  Frustrating!!  #poor customer service"}
{"tweet_id":1.23654e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service."}
{"tweet_id":1.23642e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?"}
{"tweet_id":1.23559e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference."}
{"tweet_id":1.23495e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service"}
{"tweet_id":1.23492e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can I bring mini bottles of booze on to my flight?"}
{"tweet_id":1.23488e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag."}
{"tweet_id":1.23487e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Not happy with start of trip!  Cancelled Flightled flight #poor customerservice"}
{"tweet_id":1.2348e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Nice try.  Doesn't apply to Philly."}
{"tweet_id":1.23477e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what is your policy around bringing a breast pump on board?"}
{"tweet_id":1.23468e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!"}
{"tweet_id":1.23462e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available."}
{"tweet_id":1.23461e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?"}
{"tweet_id":1.23448e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways how can i get ahold of a reservations supervisor?"}
{"tweet_id":1.23444e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it."}
{"tweet_id":1.23442e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways awesome! And yes, @UpInAirClaire is!"}
{"tweet_id":1.23441e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days"}
{"tweet_id":1.23426e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up"}
{"tweet_id":1.23414e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail"}
{"tweet_id":1.23411e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Literally all that says is \"\"Case open\"\"  What good is that to me?"}
{"tweet_id":1.2339e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights"}
{"tweet_id":1.23329e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!"}
{"tweet_id":1.23325e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect"}
{"tweet_id":1.23308e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!"}
{"tweet_id":1.23271e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways \nGood news, we got fixed."}
{"tweet_id":1.2324e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@sarahpompei don't bother wasting your time!  @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice"}
{"tweet_id":1.2324e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways thanks is there a beareavement discount anymore or not should I just book online"}
{"tweet_id":1.23227e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and now that flight pushed back to 2:35pm departure."}
{"tweet_id":1.23206e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines."}
{"tweet_id":1.23205e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back"}
{"tweet_id":1.23187e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you!"}
{"tweet_id":1.23172e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!"}
{"tweet_id":1.23165e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Yes, I get that. I’m asking: Specifically, what will you do with the feedback I’ve given you?"}
{"tweet_id":1.23138e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways delayed I'm charlotte big surprise"}
{"tweet_id":1.23137e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA"}
{"tweet_id":1.23136e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight"}
{"tweet_id":1.23119e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!"}
{"tweet_id":1.23117e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed"}
{"tweet_id":1.23107e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA."}
{"tweet_id":1.23106e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????"}
{"tweet_id":1.23095e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you"}
{"tweet_id":1.23082e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx"}
{"tweet_id":1.23072e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Reservation agent on the phone did a great job."}
{"tweet_id":1.23058e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps."}
{"tweet_id":1.23037e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is a joke. Stop losing my luggage!"}
{"tweet_id":1.23035e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral"}
{"tweet_id":1.23014e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?"}
{"tweet_id":1.23005e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Thank you. But I don’t understand. What will you do with my feedback?"}
{"tweet_id":1.22987e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!"}
{"tweet_id":1.22944e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?"}
{"tweet_id":1.22926e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how about a little help for the two gate agents trying to rebook flight 1707?"}
{"tweet_id":1.22868e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter"}
{"tweet_id":1.22865e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!"}
{"tweet_id":1.2286e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made"}
{"tweet_id":1.22847e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased."}
{"tweet_id":1.22845e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more)."}
{"tweet_id":1.22824e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways made it!!! Send Bloody Mary's to row 27!!!"}
{"tweet_id":1.22805e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways 5223 out of Gainesville, FL"}
{"tweet_id":1.22798e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I already let them know and sent 4 complaints.  Got a call back finally when I was asleep and there is no return call back #"}
{"tweet_id":1.22786e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Thank you for valuing my feedback. What will you do with it?"}
{"tweet_id":1.22767e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday"}
{"tweet_id":1.22756e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster"}
{"tweet_id":1.22749e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless"}
{"tweet_id":1.22747e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways never let's me down, every. Single. Flight. Gets delayed."}
{"tweet_id":1.22745e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection"}
{"tweet_id":1.22744e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Done"}
{"tweet_id":1.22736e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways made it.. Never ran so fast in my life"}
{"tweet_id":1.2273e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5"}
{"tweet_id":1.22721e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for \"\"maintenance\"\" reasons, and the next available flight was too Late Flight for me."}
{"tweet_id":1.22715e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing"}
{"tweet_id":1.22709e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways call Gate D9 in CLT and get me on this flight"}
{"tweet_id":1.22706e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route."}
{"tweet_id":1.22702e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 835, fix this ASAP"}
{"tweet_id":1.22691e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated.\"\""}
{"tweet_id":1.22684e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!"}
{"tweet_id":1.22671e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it"}
{"tweet_id":1.22652e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday"}
{"tweet_id":1.22635e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support."}
{"tweet_id":1.22633e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal."}
{"tweet_id":1.22597e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2"}
{"tweet_id":1.22592e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible."}
{"tweet_id":1.22577e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what is the damn delay????"}
{"tweet_id":1.22576e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it would be nice to just pull up to the gate. Still sitting here"}
{"tweet_id":1.22554e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless."}
{"tweet_id":1.2255e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!"}
{"tweet_id":1.2254e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless."}
{"tweet_id":1.22535e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again."}
{"tweet_id":1.22534e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!"}
{"tweet_id":1.22525e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!"}
{"tweet_id":1.22505e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service"}
{"tweet_id":1.22501e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate"}
{"tweet_id":1.22482e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout"}
{"tweet_id":1.22467e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I appreciate your prompt response."}
{"tweet_id":1.22456e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice"}
{"tweet_id":1.22453e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on."}
{"tweet_id":1.22432e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable"}
{"tweet_id":1.22425e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail"}
{"tweet_id":1.22423e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous"}
{"tweet_id":1.2242e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight."}
{"tweet_id":1.22418e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open."}
{"tweet_id":1.22413e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways of course weather was a joke 43 beats 5 degrees in PHL! ⛄️☀️"}
{"tweet_id":1.22402e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay."}
{"tweet_id":1.224e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half."}
{"tweet_id":1.22391e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super."}
{"tweet_id":1.22389e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight."}
{"tweet_id":1.2238e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air"}
{"tweet_id":1.22369e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off."}
{"tweet_id":1.22319e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days"}
{"tweet_id":1.22312e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH"}
{"tweet_id":1.22304e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????"}
{"tweet_id":1.22296e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today."}
{"tweet_id":1.22293e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class."}
{"tweet_id":1.22291e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard"}
{"tweet_id":1.22286e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off"}
{"tweet_id":1.22185e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else"}
{"tweet_id":1.2215e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo"}
{"tweet_id":1.22133e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways \"\"Able\"\"? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?"}
{"tweet_id":1.2212e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50"}
{"tweet_id":1.22118e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue."}
{"tweet_id":1.22113e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the worst!! Still haven't left.. Everyone missing connections."}
{"tweet_id":1.22091e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways today's flight to Philadelphia.  It's a little disappointing for the unnecessary delays and it's not even snowing in FL."}
{"tweet_id":1.22079e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human."}
{"tweet_id":1.21964e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can you help me reroute my trip?"}
{"tweet_id":1.21924e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways gonna miss connecting flight.. Delayed flying out of Boston"}
{"tweet_id":1.21912e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!"}
{"tweet_id":1.21893e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!"}
{"tweet_id":1.21869e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you for refunding me on my baggage ! really appreciate it"}
{"tweet_id":1.21855e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight."}
{"tweet_id":1.21852e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN."}
{"tweet_id":1.2137e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni"}
{"tweet_id":1.2136e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm."}
{"tweet_id":1.21158e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!"}
{"tweet_id":1.20974e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated"}
{"tweet_id":1.20396e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!"}
{"tweet_id":1.19833e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it was 1838, almost 5 hours Late Flight due  to mechanical."}
{"tweet_id":1.19789e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways never flying #USAirways again. Horrible experience, terrible customer service."}
{"tweet_id":1.19717e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Mobile boarding pass email."}
{"tweet_id":1.19681e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways we will...sunday! Just a few days away"}
{"tweet_id":1.19668e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I am following you now"}
{"tweet_id":1.19663e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time."}
{"tweet_id":1.19661e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad"}
{"tweet_id":1.19602e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Then told to offload because the captain was over hours? This has been a terrible experience."}
{"tweet_id":1.19598e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes"}
{"tweet_id":1.19574e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable."}
{"tweet_id":1.19555e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways offloading the plane?!?!?! This is ridiculous!!!!"}
{"tweet_id":1.19548e-270,"airline_sentiment":"positive","airline":"US Airways","text":"“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!"}
{"tweet_id":1.1952e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways still just sitting here. nobody has said anything. What's up?"}
{"tweet_id":1.19516e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA"}
{"tweet_id":1.19476e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I will. Thank you for at least tweeting me back:) better than most. 👌"}
{"tweet_id":1.19464e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that seems unlikely without a crew here to board us"}
{"tweet_id":1.19461e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice"}
{"tweet_id":1.19455e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Exicted to be flying with y'all soon !!"}
{"tweet_id":1.1945e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways and that you can choose the same seat for free after clicking 100 buttons."}
{"tweet_id":1.19447e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the fact that you are making customers pay $15 to \"\"choose\"\" a seat and try to convince them using psychological tricks with colors"}
{"tweet_id":1.19445e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/"}
{"tweet_id":1.19421e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks"}
{"tweet_id":1.194e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better."}
{"tweet_id":1.19312e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now the freezing bus is just doing circles?"}
{"tweet_id":1.19306e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways please explain, I have plenty of time since I'm STRANDED!!"}
{"tweet_id":1.19304e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice."}
{"tweet_id":1.19304e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?"}
{"tweet_id":1.19301e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?"}
{"tweet_id":1.19291e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary."}
{"tweet_id":1.19251e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways doesn't want me to get home"}
{"tweet_id":1.19221e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?"}
{"tweet_id":1.19209e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!"}
{"tweet_id":1.19177e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you."}
{"tweet_id":1.19165e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket."}
{"tweet_id":1.19151e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving.  Flight 1137 has been awful"}
{"tweet_id":1.19149e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge."}
{"tweet_id":1.1914e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways never flying with you guys again. Extremely disorganized and too many delays."}
{"tweet_id":1.19129e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta"}
{"tweet_id":1.19101e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!"}
{"tweet_id":1.19084e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the flight that I did not connect to was 1857."}
{"tweet_id":1.19083e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed"}
{"tweet_id":1.19077e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting"}
{"tweet_id":1.1906e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment."}
{"tweet_id":1.18947e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs"}
{"tweet_id":1.18935e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect."}
{"tweet_id":1.18919e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused."}
{"tweet_id":1.18908e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!"}
{"tweet_id":1.189e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??"}
{"tweet_id":1.18893e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!"}
{"tweet_id":1.18886e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home."}
{"tweet_id":1.18878e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?"}
{"tweet_id":1.18868e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded."}
{"tweet_id":1.18865e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!"}
{"tweet_id":1.18855e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa"}
{"tweet_id":1.18853e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!"}
{"tweet_id":1.18842e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!"}
{"tweet_id":1.18837e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???"}
{"tweet_id":1.18786e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I already HAVE, four times"}
{"tweet_id":1.18782e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed."}
{"tweet_id":1.18769e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?"}
{"tweet_id":1.18714e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman"}
{"tweet_id":1.18702e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer"}
{"tweet_id":1.18645e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS"}
{"tweet_id":1.18626e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF"}
{"tweet_id":1.18625e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway"}
{"tweet_id":1.18601e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE."}
{"tweet_id":1.18584e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie"}
{"tweet_id":1.18555e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways"}
{"tweet_id":1.18491e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost"}
{"tweet_id":1.18384e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days."}
{"tweet_id":1.1838e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ"}
{"tweet_id":1.1825e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!"}
{"tweet_id":1.18234e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways problem with flight in Gainesville US Airways  5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight"}
{"tweet_id":1.18211e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!"}
{"tweet_id":1.18106e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!"}
{"tweet_id":1.18105e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AskPayPal When will it be marked \"\"completed\"\". I'm scared I'm going to lose my reservation or my money is going to be refunded."}
{"tweet_id":1.18099e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AskPayPal completed. If that's the case then why does it still say \"\"in progress\"\" on Paypal's website. I reserved on the 13th."}
{"tweet_id":1.18092e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is"}
{"tweet_id":1.17994e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)"}
{"tweet_id":1.17988e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE"}
{"tweet_id":1.17937e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you finally got our bag. Customer services reps were wonderful."}
{"tweet_id":1.17936e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?"}
{"tweet_id":1.17899e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways we got our bags today. Thanks!"}
{"tweet_id":1.17832e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status."}
{"tweet_id":1.17751e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways never fails to disappoint."}
{"tweet_id":1.17732e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?"}
{"tweet_id":1.17729e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@UsAirways  your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500."}
{"tweet_id":1.17688e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now"}
{"tweet_id":1.17665e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-("}
{"tweet_id":1.17657e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —> PHL so many times I should have a res. seat"}
{"tweet_id":1.17572e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?"}
{"tweet_id":1.17565e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!"}
{"tweet_id":1.17564e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether"}
{"tweet_id":1.17519e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart."}
{"tweet_id":1.17517e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways no problem.  Things worked out at airport.   Thanks!"}
{"tweet_id":1.17516e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or..."}
{"tweet_id":1.17498e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits."}
{"tweet_id":1.17477e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues"}
{"tweet_id":1.17446e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame.."}
{"tweet_id":1.17435e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Do you have a phone Nbr for Refund Dept ?"}
{"tweet_id":1.17374e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning."}
{"tweet_id":1.17352e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways yes, it's a domestic flight. Thank you!"}
{"tweet_id":1.17337e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing."}
{"tweet_id":1.17303e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB"}
{"tweet_id":1.17263e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S"}
{"tweet_id":1.17223e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today"}
{"tweet_id":1.17216e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers"}
{"tweet_id":1.17214e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what is the holdup? Should I be looking for another flight?"}
{"tweet_id":1.17199e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything."}
{"tweet_id":1.17186e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4420 delayed further?"}
{"tweet_id":1.17144e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 25+ min. Hung up. Always awful having to call Reservations there."}
{"tweet_id":1.17119e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full."}
{"tweet_id":1.17116e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4 hours Late Flightr And i lost my conection 😡"}
{"tweet_id":1.17113e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways just heard #Monterey airport was closed due to thick fog, any updates"}
{"tweet_id":1.17083e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member."}
{"tweet_id":1.1701e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,"}
{"tweet_id":1.17001e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw"}
{"tweet_id":1.16977e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something"}
{"tweet_id":1.16946e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ"}
{"tweet_id":1.16936e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay."}
{"tweet_id":1.16894e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!"}
{"tweet_id":1.16871e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND"}
{"tweet_id":1.16864e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility"}
{"tweet_id":1.1684e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways is there  anyway to get rebook in help on twitter?"}
{"tweet_id":1.16785e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps"}
{"tweet_id":1.16778e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS."}
{"tweet_id":1.1676e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted"}
{"tweet_id":1.16741e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport"}
{"tweet_id":1.16741e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :("}
{"tweet_id":1.1668e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival"}
{"tweet_id":1.16664e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more"}
{"tweet_id":1.16663e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone."}
{"tweet_id":1.16662e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways US airways csr at Phoenix airport fixed the problem"}
{"tweet_id":1.16653e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please"}
{"tweet_id":1.16635e-270,"airline_sentiment":"negative","airline":"US Airways","text":"“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but  no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt"}
{"tweet_id":1.16631e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?"}
{"tweet_id":1.16623e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways lol me too"}
{"tweet_id":1.16588e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still waiting on a response"}
{"tweet_id":1.16571e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website."}
{"tweet_id":1.1657e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers"}
{"tweet_id":1.16568e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways How will I change it?"}
{"tweet_id":1.16565e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat"}
{"tweet_id":1.1653e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better."}
{"tweet_id":1.16529e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?"}
{"tweet_id":1.16519e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!"}
{"tweet_id":1.16514e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I just think it's weird to have mileage as 666"}
{"tweet_id":1.16481e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways flight 1783 CLT to BOS"}
{"tweet_id":1.16475e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed."}
{"tweet_id":1.16474e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways but you guys switched me and didn't inform me of the chathes"}
{"tweet_id":1.16472e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice"}
{"tweet_id":1.16465e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your app is bad, and you should feel bad."}
{"tweet_id":1.16463e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Still irritated that our well planned and booked return was messed with & with no warning."}
{"tweet_id":1.16459e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?"}
{"tweet_id":1.16456e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it"}
{"tweet_id":1.16451e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft."}
{"tweet_id":1.16447e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting"}
{"tweet_id":1.16446e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You will be hearing a lot more from me instead of your feedback when I get back home."}
{"tweet_id":1.16444e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible"}
{"tweet_id":1.16443e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will."}
{"tweet_id":1.16442e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 5 hour cross country morning flight and you have no food? #BadService"}
{"tweet_id":1.1644e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way."}
{"tweet_id":1.1637e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight."}
{"tweet_id":1.1635e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane."}
{"tweet_id":1.1629e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored"}
{"tweet_id":1.16285e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways no problem...just funny have a nice day"}
{"tweet_id":1.16277e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18"}
{"tweet_id":1.16276e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy."}
{"tweet_id":1.16271e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its"}
{"tweet_id":1.16267e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?"}
{"tweet_id":1.16266e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times..."}
{"tweet_id":1.16261e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂"}
{"tweet_id":1.16257e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable."}
{"tweet_id":1.16254e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways over an hour now and still no one at the Yuma counter"}
{"tweet_id":1.16247e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can you DM me & add me to the upgrade list for a flt tonight?"}
{"tweet_id":1.1624e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now you have over 50 people in line. This is stupid!!! What the heck!"}
{"tweet_id":1.16225e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways some people in line have been waiting 55 minutes for a customer service representative"}
{"tweet_id":1.1622e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @americanair I feel sorry for AA"}
{"tweet_id":1.16208e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!"}
{"tweet_id":1.1613e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.  http://t.co/mFMNKmvOTR”RT I look 4ward to that follow back too!"}
{"tweet_id":1.16117e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797"}
{"tweet_id":1.16106e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"THE END: RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9"}
{"tweet_id":1.16101e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Stuck in Philadelphia airport for 32 hours due to \"\"maintenance\"\". Dreading my flight back home. Disgusting."}
{"tweet_id":1.16093e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :("}
{"tweet_id":1.16077e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks"}
{"tweet_id":1.16066e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl"}
{"tweet_id":1.16064e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline."}
{"tweet_id":1.16063e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir."}
{"tweet_id":1.16053e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?"}
{"tweet_id":1.16051e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP."}
{"tweet_id":1.16047e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways they finally answered. They were rude and didn't help me at all."}
{"tweet_id":1.16037e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @AmericanAir no, don't leave me!!!"}
{"tweet_id":1.15998e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways #success made flight , please thank the crew of 556 great time recovery"}
{"tweet_id":1.1596e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp://t.co/3fq3XElbOn"}
{"tweet_id":1.15904e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!"}
{"tweet_id":1.15886e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP"}
{"tweet_id":1.1587e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful"}
{"tweet_id":1.15854e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl"}
{"tweet_id":1.15797e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1917. Still sitting here. Feels badly handled."}
{"tweet_id":1.15777e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways  Lilly M in SJU check in is fabulous!"}
{"tweet_id":1.15756e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god."}
{"tweet_id":1.15752e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience"}
{"tweet_id":1.15747e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways that's where we are now. Thank you."}
{"tweet_id":1.15746e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?"}
{"tweet_id":1.15717e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?"}
{"tweet_id":1.15701e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways 657. My daughter Candice and I are together with her baby."}
{"tweet_id":1.15676e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?"}
{"tweet_id":1.15672e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often..."}
{"tweet_id":1.1567e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings."}
{"tweet_id":1.15624e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways #tbt every day."}
{"tweet_id":1.1561e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what's the issue with flight 4420 from jax being delayed tonight?"}
{"tweet_id":1.15609e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated"}
{"tweet_id":1.156e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!"}
{"tweet_id":1.15577e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @CakeNDeath Question is will he and his lady behave..."}
{"tweet_id":1.15575e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways on the DL, send Ethan some new pants and some \"\"white revive\"\" laundry tabs. He's a great guy, good crew, he's just, err, single."}
{"tweet_id":1.15571e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours"}
{"tweet_id":1.15568e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started"}
{"tweet_id":1.15532e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you for refunding my bag fee.  I look forward to its return today I hope."}
{"tweet_id":1.15523e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!"}
{"tweet_id":1.15463e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on."}
{"tweet_id":1.15461e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!"}
{"tweet_id":1.15459e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour."}
{"tweet_id":1.15459e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you"}
{"tweet_id":1.15456e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection."}
{"tweet_id":1.15437e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways of course! \"\"Yeah, travel has gotten harder. Ask other passengers if they will switch\"\" it's not the fact, it's the attitude!"}
{"tweet_id":1.15427e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways skys r sunny air is cold I can't wait to get to #CLT"}
{"tweet_id":1.15389e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone."}
{"tweet_id":1.15384e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min"}
{"tweet_id":1.15375e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight."}
{"tweet_id":1.15351e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time"}
{"tweet_id":1.15346e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st."}
{"tweet_id":1.15336e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!"}
{"tweet_id":1.15292e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal"}
{"tweet_id":1.15291e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yeah , I have been expecting The same for 3 hours"}
{"tweet_id":1.15259e-270,"airline_sentiment":"negative","airline":"US Airways","text":"i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff"}
{"tweet_id":1.15214e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 502 M-phx Im still on The plane waiting And waiting"}
{"tweet_id":1.15201e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!"}
{"tweet_id":1.15128e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit."}
{"tweet_id":1.15035e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that's it?!?!?"}
{"tweet_id":1.1503e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀"}
{"tweet_id":1.15006e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?"}
{"tweet_id":1.15e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My booked seat ended up being the last row which was labeled \"\"do no occupy\"\" had to play musical chairs for 30 mins. Unacceptable"}
{"tweet_id":1.1491e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways phone support rebooked but orig flt was Late Flight. Made it!"}
{"tweet_id":1.14907e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways KUDOS to your phone support and Charlotte gate staff!"}
{"tweet_id":1.14883e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!"}
{"tweet_id":1.14843e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt"}
{"tweet_id":1.14768e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)"}
{"tweet_id":1.1475e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash."}
{"tweet_id":1.14737e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways any chance of making #561?"}
{"tweet_id":1.14704e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email"}
{"tweet_id":1.14659e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing"}
{"tweet_id":1.14588e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA"}
{"tweet_id":1.14505e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier"}
{"tweet_id":1.14474e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise."}
{"tweet_id":1.14469e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]"}
{"tweet_id":1.14417e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8"}
{"tweet_id":1.143e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?"}
{"tweet_id":1.14295e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways good ideas...she is traveling today...at airport.  Need to petition faa regarding silly 24 name change rule."}
{"tweet_id":1.14283e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem."}
{"tweet_id":1.14272e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways just called reservations.  Cannot change just able to put note on res.  Problem is tsa..."}
{"tweet_id":1.14263e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?"}
{"tweet_id":1.14242e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239"}
{"tweet_id":1.1424e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways btw, not upset at usaiways, promise."}
{"tweet_id":1.14201e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i hate you"}
{"tweet_id":1.14201e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable"}
{"tweet_id":1.14187e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways understood and so does us airways.  Getting through tsa is the problem"}
{"tweet_id":1.14172e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I paid for my seat.  I expect to be able to use my full seat"}
{"tweet_id":1.1416e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy"}
{"tweet_id":1.14073e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff"}
{"tweet_id":1.13996e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the gate agent said \"\"it's booked in full. Sorry\"\" I had a ticket with a 1st class seat. I will call customer service when I land."}
{"tweet_id":1.13984e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!"}
{"tweet_id":1.1398e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name.."}
{"tweet_id":1.13962e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you're the only airline that's not open sooner. It's not a confidence booster."}
{"tweet_id":1.13779e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?"}
{"tweet_id":1.13722e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA"}
{"tweet_id":1.137e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways cardholder is flying.  We both have us airways and advantage cards which is more frustrating."}
{"tweet_id":1.13627e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included"}
{"tweet_id":1.13584e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now"}
{"tweet_id":1.13302e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this has been the worst trip with little to no customer service"}
{"tweet_id":1.12407e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am"}
{"tweet_id":1.12212e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights.."}
{"tweet_id":1.12108e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account..  a long, incredibly frustrating day"}
{"tweet_id":1.12064e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself"}
{"tweet_id":1.11946e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help"}
{"tweet_id":1.11906e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV"}
{"tweet_id":1.11872e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Will do :)"}
{"tweet_id":1.11847e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways"}
{"tweet_id":1.11704e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you. We filled out a claim and hope to have the bags tomorrow."}
{"tweet_id":1.11697e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags"}
{"tweet_id":1.11584e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways - done :)"}
{"tweet_id":1.11565e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles & $125 for the tckt"}
{"tweet_id":1.11557e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. \"\"Greetings from the pointy end of the airplane\"\" haha thanks!"}
{"tweet_id":1.11552e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?"}
{"tweet_id":1.11551e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail"}
{"tweet_id":1.11537e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card."}
{"tweet_id":1.11514e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it"}
{"tweet_id":1.11506e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min"}
{"tweet_id":1.11505e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?"}
{"tweet_id":1.11498e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.” sent"}
{"tweet_id":1.11428e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5"}
{"tweet_id":1.11409e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight."}
{"tweet_id":1.11388e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #flight4592 LET US OFF THIS PLANE!!!  please go to a gate.  This is absurd."}
{"tweet_id":1.11343e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways will I get the full amount credited to my account for US Airways credit?"}
{"tweet_id":1.11342e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported."}
{"tweet_id":1.11329e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways lost our luggage. #yay"}
{"tweet_id":1.11318e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?"}
{"tweet_id":1.11313e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!"}
{"tweet_id":1.11293e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation"}
{"tweet_id":1.11288e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways : its just a very bad customer service experience// can you help"}
{"tweet_id":1.11286e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back"}
{"tweet_id":1.11266e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways really!??"}
{"tweet_id":1.11264e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her"}
{"tweet_id":1.11258e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My flight finally arrived in Charlotte.  They booked my luggage thru to lga but no room on flight for me.  What a mess"}
{"tweet_id":1.11236e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!"}
{"tweet_id":1.11221e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no your not!"}
{"tweet_id":1.11213e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled"}
{"tweet_id":1.11171e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you for fixing my 5 hour delay."}
{"tweet_id":1.11142e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing"}
{"tweet_id":1.11104e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8"}
{"tweet_id":1.11085e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways please follow me so I can DM you about something"}
{"tweet_id":1.11066e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)"}
{"tweet_id":1.11049e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways landed safely everything worked out."}
{"tweet_id":1.1102e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth"}
{"tweet_id":1.11002e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient."}
{"tweet_id":1.10962e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways delays to the max"}
{"tweet_id":1.10949e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways on Sunday! Can't wait! See you then"}
{"tweet_id":1.10943e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA"}
{"tweet_id":1.10935e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far"}
{"tweet_id":1.10932e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details.  Called twice and disconnected."}
{"tweet_id":1.10898e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Emailed them a week ago and still nothing..."}
{"tweet_id":1.1086e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!"}
{"tweet_id":1.10851e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE"}
{"tweet_id":1.10834e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr"}
{"tweet_id":1.10827e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the real MVP for holding up the flight connecting Philly to Tampa."}
{"tweet_id":1.10822e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways finally rectified my flight situation! Thanks again"}
{"tweet_id":1.10795e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways so what is the  difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?"}
{"tweet_id":1.10788e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything"}
{"tweet_id":1.10764e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done"}
{"tweet_id":1.10752e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX."}
{"tweet_id":1.10749e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr"}
{"tweet_id":1.10728e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here"}
{"tweet_id":1.10717e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways ice cream up front! Solid"}
{"tweet_id":1.10703e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout"}
{"tweet_id":1.1068e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!"}
{"tweet_id":1.10676e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your software is broken. \"\"Call Customer Support\"\" is not the fix. Like I said earlier, yell at your developers."}
{"tweet_id":1.10671e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen."}
{"tweet_id":1.10665e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change"}
{"tweet_id":1.10653e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?"}
{"tweet_id":1.10627e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone"}
{"tweet_id":1.10622e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere."}
{"tweet_id":1.1062e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa."}
{"tweet_id":1.10573e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?"}
{"tweet_id":1.10568e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so far I've gotten six different answers"}
{"tweet_id":1.10563e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double."}
{"tweet_id":1.10561e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49"}
{"tweet_id":1.10557e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where..."}
{"tweet_id":1.10552e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways The captain turned off the seat belt sign so people can get up and walk around.  That's not good."}
{"tweet_id":1.10509e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today."}
{"tweet_id":1.10508e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs."}
{"tweet_id":1.105e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off."}
{"tweet_id":1.10378e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now."}
{"tweet_id":1.10338e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you run a piece of shit airline!!  Thanks for ruining AA"}
{"tweet_id":1.10331e-270,"airline_sentiment":"negative","airline":"US Airways","text":"“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?"}
{"tweet_id":1.10324e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier"}
{"tweet_id":1.1025e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?"}
{"tweet_id":1.10216e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting."}
{"tweet_id":1.10215e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck"}
{"tweet_id":1.10214e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I appreciate that you actually monitor Twitter, so please  pass along my feedback. I've tried calling about 15 times in 4 days :("}
{"tweet_id":1.1021e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member."}
{"tweet_id":1.10169e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I don't think I've ever had a us airways flight that went smoothly."}
{"tweet_id":1.10108e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL"}
{"tweet_id":1.10084e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks"}
{"tweet_id":1.10078e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong"}
{"tweet_id":1.10023e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good"}
{"tweet_id":1.10018e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool"}
{"tweet_id":1.09947e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you \"\"hope\"\" they can find another flight. That's very considerate of you."}
{"tweet_id":1.09929e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My last flight was Cancelled Flightled and I'm very disappointed."}
{"tweet_id":1.0987e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways just lost a faithful customer."}
{"tweet_id":1.09816e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  I have 3 times and no one has been able to help me out"}
{"tweet_id":1.09812e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything"}
{"tweet_id":1.09811e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http://t.co/mT8sPlm02v"}
{"tweet_id":1.09805e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided."}
{"tweet_id":1.09802e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys"}
{"tweet_id":1.09801e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks"}
{"tweet_id":1.09779e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready"}
{"tweet_id":1.09772e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic"}
{"tweet_id":1.09767e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate"}
{"tweet_id":1.0976e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  thanks! Now I just need to locate where my luggage is!"}
{"tweet_id":1.09733e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far"}
{"tweet_id":1.09725e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thanks for showing interest...3880 to Greenville, SC."}
{"tweet_id":1.09717e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your app sucks balls compared to @AmericanAir"}
{"tweet_id":1.09703e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR"}
{"tweet_id":1.09695e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says \"\"call volume is high.\"\" #vrm"}
{"tweet_id":1.09646e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways \"\"admirals club\"\" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!"}
{"tweet_id":1.09626e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile"}
{"tweet_id":1.09625e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account."}
{"tweet_id":1.09622e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways ok thank you we were told ground delay due to snow."}
{"tweet_id":1.09597e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?"}
{"tweet_id":1.0959e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485"}
{"tweet_id":1.09572e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Looking forward to some friends and family time in Arizona."}
{"tweet_id":1.09564e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????"}
{"tweet_id":1.09562e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02"}
{"tweet_id":1.09547e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways started trying to reach a real person over an hour ago still no luck"}
{"tweet_id":1.09534e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways us2118\nMy wife in Boston says no snow right now."}
{"tweet_id":1.09534e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care"}
{"tweet_id":1.09532e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you see now that is a lie.  They auto respond with insulting email. #sucks"}
{"tweet_id":1.09517e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better"}
{"tweet_id":1.09505e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd"}
{"tweet_id":1.09479e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218"}
{"tweet_id":1.09457e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering."}
{"tweet_id":1.09445e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks."}
{"tweet_id":1.09406e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again..."}
{"tweet_id":1.09405e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow"}
{"tweet_id":1.09402e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?"}
{"tweet_id":1.09381e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them"}
{"tweet_id":1.09359e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how does that help me when I get no response from there??? #usairwayssucks"}
{"tweet_id":1.09352e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @DRVRugby  team is back home but luggage all wet and partly damaged - Not happy! #blizzard"}
{"tweet_id":1.0934e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways surprisingly quick response time by you and them. Thanks!"}
{"tweet_id":1.09304e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville"}
{"tweet_id":1.09298e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways strikes again...lost bags. And two of them. #theworst"}
{"tweet_id":1.09297e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again"}
{"tweet_id":1.09255e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways What's the point of a baggage claim ticket if they don't scan it  for tracking?"}
{"tweet_id":1.09155e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease"}
{"tweet_id":1.09134e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you can't even track my bag to see where it is. It's like it's disappeared."}
{"tweet_id":1.09131e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online"}
{"tweet_id":1.09106e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!"}
{"tweet_id":1.09101e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person."}
{"tweet_id":1.0908e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I spent more on the room & transportation then I did the whole flight"}
{"tweet_id":1.09075e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend"}
{"tweet_id":1.09064e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service"}
{"tweet_id":1.09059e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways only to come home a day Late Flight to find out you guys have lost my luggage"}
{"tweet_id":1.09054e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off."}
{"tweet_id":1.09052e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport"}
{"tweet_id":1.09049e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?"}
{"tweet_id":1.09042e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so mad I can't even believe  you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher"}
{"tweet_id":1.09032e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer."}
{"tweet_id":1.09014e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges"}
{"tweet_id":1.08992e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting."}
{"tweet_id":1.08983e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0"}
{"tweet_id":1.08974e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why"}
{"tweet_id":1.08972e-270,"airline_sentiment":"negative","airline":"US Airways","text":"Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma"}
{"tweet_id":1.08963e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa"}
{"tweet_id":1.08955e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks"}
{"tweet_id":1.0895e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways really, so what does that mean??? #usairwayssucks"}
{"tweet_id":1.08945e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV/movie service you might be installing"}
{"tweet_id":1.08939e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain"}
{"tweet_id":1.08904e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the only way to assist, is to actually answer the phone."}
{"tweet_id":1.08859e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?"}
{"tweet_id":1.08837e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways would it kill you to let me put my tsaprecheck number on my reservation?"}
{"tweet_id":1.08834e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways would it kill you to not let 3,000 miles expire"}
{"tweet_id":1.08832e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways would it kill you to let me know how many minutes I might be on hold?"}
{"tweet_id":1.08826e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways a $100 @Samsonite - totaled. Not happy. Not at all."}
{"tweet_id":1.08807e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck"}
{"tweet_id":1.08789e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is \"\"I don't really know what happened\"\""}
{"tweet_id":1.08739e-270,"airline_sentiment":"positive","airline":"US Airways","text":".@USAirways thanks!"}
{"tweet_id":1.08717e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my number is 214-725-1966.  CANT WAIT...LOL #usairsucks"}
{"tweet_id":1.08713e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Have him call me.  I cant wait to see if anything happens.  Your service really sucks.#usairwayssucks"}
{"tweet_id":1.08682e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways she also appreciated having her very own hashtag! :) #lucycat"}
{"tweet_id":1.08646e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...)"}
{"tweet_id":1.08615e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!"}
{"tweet_id":1.08592e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?"}
{"tweet_id":1.08584e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase."}
{"tweet_id":1.08582e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?"}
{"tweet_id":1.08578e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?"}
{"tweet_id":1.08577e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏"}
{"tweet_id":1.08557e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways would be more pleased if you reassess your business practices.  Goal should be to have passengers on plane as little as possible"}
{"tweet_id":1.08525e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that's ok, just know that I'll most likely never book with you again"}
{"tweet_id":1.08523e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck"}
{"tweet_id":1.08515e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to.  The airport has more room and you know.. food!"}
{"tweet_id":1.0849e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways That is appreciated.  However, the system tells you call back Late Flightr then ends the call.  No need to reply, thanks."}
{"tweet_id":1.08486e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?"}
{"tweet_id":1.08483e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway"}
{"tweet_id":1.08469e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options"}
{"tweet_id":1.08464e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week"}
{"tweet_id":1.08461e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through."}
{"tweet_id":1.08444e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways \nAre you an incompetent airline every day, or just days that end in 'y'?"}
{"tweet_id":1.08409e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways There isn't a ticket number...the transaction is still pending."}
{"tweet_id":1.08383e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us..."}
{"tweet_id":1.08375e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not patient - originally 11:51 and now 4:41."}
{"tweet_id":1.08372e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your agent did not say"}
{"tweet_id":1.08357e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho"}
{"tweet_id":1.08346e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?"}
{"tweet_id":1.08336e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request"}
{"tweet_id":1.08334e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways must be nice to take your customer service phone off the hook! #fendforyourself"}
{"tweet_id":1.08329e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information."}
{"tweet_id":1.08326e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up"}
{"tweet_id":1.08313e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V."}
{"tweet_id":1.08276e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue /  next flight in 10 hrs"}
{"tweet_id":1.08249e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting"}
{"tweet_id":1.08244e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G"}
{"tweet_id":1.08237e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is."}
{"tweet_id":1.08142e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!"}
{"tweet_id":1.08107e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊"}
{"tweet_id":1.08004e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?"}
{"tweet_id":1.07991e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2."}
{"tweet_id":1.07979e-270,"airline_sentiment":"negative","airline":"US Airways","text":"Spend 1 HOUR on hold with @USAirways ."}
{"tweet_id":1.07973e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have  a connection?"}
{"tweet_id":1.07962e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove"}
{"tweet_id":1.07904e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD"}
{"tweet_id":1.07898e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL."}
{"tweet_id":1.07877e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!"}
{"tweet_id":1.07877e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been trying for DAYS!  And I don't get hung up on until after I get through all the prompts.  What am I to do??"}
{"tweet_id":1.07842e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed."}
{"tweet_id":1.07839e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had"}
{"tweet_id":1.07816e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!"}
{"tweet_id":1.07811e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies."}
{"tweet_id":1.07802e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways where's my apology?"}
{"tweet_id":1.07801e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg."}
{"tweet_id":1.07797e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?"}
{"tweet_id":1.07789e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways new tag line \"\"but we got you there alive!\"\""}
{"tweet_id":1.0778e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?"}
{"tweet_id":1.07762e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic"}
{"tweet_id":1.0776e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?"}
{"tweet_id":1.07756e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Does your company see passengers as customers or just $$$?"}
{"tweet_id":1.07748e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight."}
{"tweet_id":1.07735e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke"}
{"tweet_id":1.07724e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?"}
{"tweet_id":1.07723e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in."}
{"tweet_id":1.07686e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you, busy times."}
{"tweet_id":1.0768e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My flight was delayed and rerouted, and not so much as a \"\"sorry for your inconvenience\"\" from the check-in agent? #notimpressed"}
{"tweet_id":1.07677e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir 90 min delay thanks to \"\"maintenance issues\"\". Thanks for wasting a day."}
{"tweet_id":1.07666e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways \nNot one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy"}
{"tweet_id":1.07657e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks :)"}
{"tweet_id":1.0761e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways"}
{"tweet_id":1.07608e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways through, can you confirm that I haven't been charged?"}
{"tweet_id":1.07607e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go"}
{"tweet_id":1.07589e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"}
{"tweet_id":1.07586e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time."}
{"tweet_id":1.07521e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways"}
{"tweet_id":1.07493e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways \nThis is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb"}
{"tweet_id":1.07493e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways for a response in 3-4 days? No thanks"}
{"tweet_id":1.07477e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice"}
{"tweet_id":1.07473e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour"}
{"tweet_id":1.0746e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks so much!"}
{"tweet_id":1.07457e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?"}
{"tweet_id":1.07456e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail"}
{"tweet_id":1.07454e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete."}
{"tweet_id":1.07431e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?"}
{"tweet_id":1.0742e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease"}
{"tweet_id":1.07416e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes"}
{"tweet_id":1.07413e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!"}
{"tweet_id":1.07376e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏"}
{"tweet_id":1.07364e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4"}
{"tweet_id":1.07331e-270,"airline_sentiment":"negative","airline":"US Airways","text":",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice.  #Antitrust issue"}
{"tweet_id":1.07331e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!"}
{"tweet_id":1.07298e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations."}
{"tweet_id":1.07297e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I don't need to rebook I need to know the policy"}
{"tweet_id":1.07295e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit."}
{"tweet_id":1.07261e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight"}
{"tweet_id":1.07257e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv"}
{"tweet_id":1.07252e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http://t.co/79waJk7EyT on US flights?"}
{"tweet_id":1.0725e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that is the most useless tweet I've ever seen out of you."}
{"tweet_id":1.07247e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed"}
{"tweet_id":1.07195e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem"}
{"tweet_id":1.07111e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM"}
{"tweet_id":1.07076e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?"}
{"tweet_id":1.07066e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what is policy on changing flight to different dates once your flight has been delayed?"}
{"tweet_id":1.06986e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)"}
{"tweet_id":1.06963e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways last name Pordes"}
{"tweet_id":1.06961e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways tell reservations to rebook me from 5080 to 5129"}
{"tweet_id":1.06958e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!"}
{"tweet_id":1.06924e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight"}
{"tweet_id":1.06901e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir"}
{"tweet_id":1.06881e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ"}
{"tweet_id":1.06859e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what do I push to rebook with that 800 number"}
{"tweet_id":1.06854e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways tell the flight from clt to srq 5080 to wait!!!!!!"}
{"tweet_id":1.06834e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera"}
{"tweet_id":1.06812e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?"}
{"tweet_id":1.06811e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways grades for this trip:\n\nFlight timeliness: 👎✈️\nCancelled Flightations: 👎😬\nCustomer Service: 👎😡\nFlight attendants: 😊👏"}
{"tweet_id":1.06794e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told \"\" I don't feel like dealing with it\"\" 😒"}
{"tweet_id":1.06769e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info"}
{"tweet_id":1.06752e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! 😤"}
{"tweet_id":1.06752e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways You all work hard at making sure things flow smoothly. Keeping positive."}
{"tweet_id":1.06742e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways we are boarding now but have yet to depart.  Thanks for the response."}
{"tweet_id":1.0671e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways I totally understand the weather. Just frustrated. Thanks!"}
{"tweet_id":1.06683e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways tell them to get on that, please."}
{"tweet_id":1.06637e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @SDFAirport  I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved"}
{"tweet_id":1.06603e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern"}
{"tweet_id":1.06599e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay"}
{"tweet_id":1.06512e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp"}
{"tweet_id":1.06481e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious."}
{"tweet_id":1.06443e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏"}
{"tweet_id":1.06405e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster."}
{"tweet_id":1.06347e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how about a phone # to talk to a real person?"}
{"tweet_id":1.06304e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us"}
{"tweet_id":1.06264e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I gave up http://t.co/2eDgc6TbLs"}
{"tweet_id":1.06256e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?"}
{"tweet_id":1.06233e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess"}
{"tweet_id":1.06212e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways u guys get too much $$$ and too many customers  to be fucking up as badly as u do"}
{"tweet_id":1.06209e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.\n#Mumbai #Surat #NaviMumbai"}
{"tweet_id":1.06172e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves."}
{"tweet_id":1.06076e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original"}
{"tweet_id":1.05889e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways great but that still does not help me.."}
{"tweet_id":1.05704e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go"}
{"tweet_id":1.05514e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose"}
{"tweet_id":1.05489e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls"}
{"tweet_id":1.04638e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it..."}
{"tweet_id":1.04621e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness"}
{"tweet_id":1.0459e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways"}
{"tweet_id":1.04572e-270,"airline_sentiment":"negative","airline":"US Airways","text":"Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”"}
{"tweet_id":1.04517e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1"}
{"tweet_id":1.04512e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Fuck you"}
{"tweet_id":1.04474e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not even on your dime and free tickets.  #worsttraveldayever"}
{"tweet_id":1.04443e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening."}
{"tweet_id":1.04437e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways thank you"}
{"tweet_id":1.04408e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons."}
{"tweet_id":1.04378e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2"}
{"tweet_id":1.04359e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!"}
{"tweet_id":1.04239e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover."}
{"tweet_id":1.04231e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail"}
{"tweet_id":1.04218e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time"}
{"tweet_id":1.04212e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue."}
{"tweet_id":1.04211e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways half an inch of snow in Charlotte #overwhelming"}
{"tweet_id":1.04209e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways on the phone now. looks like global"}
{"tweet_id":1.04203e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number."}
{"tweet_id":1.04195e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers."}
{"tweet_id":1.04158e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again"}
{"tweet_id":1.04149e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways that link leads to a website that won't open on a cell phone.  Good job, shocking that your airline is folding."}
{"tweet_id":1.04136e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?"}
{"tweet_id":1.04135e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5"}
{"tweet_id":1.04122e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it"}
{"tweet_id":1.0412e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿"}
{"tweet_id":1.041e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways she just did but really how drunk does someone have to be before you stop serving them"}
{"tweet_id":1.0399e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏"}
{"tweet_id":1.03982e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)"}
{"tweet_id":1.03977e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?"}
{"tweet_id":1.03967e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!"}
{"tweet_id":1.03961e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm sick of living in an airport!! #getittogether"}
{"tweet_id":1.03943e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour"}
{"tweet_id":1.03909e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight"}
{"tweet_id":1.03894e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her"}
{"tweet_id":1.03865e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Awesome USAir, TYSVM <3"}
{"tweet_id":1.0381e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you!"}
{"tweet_id":1.03808e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways  that would be lovely! You have great people working in your organization."}
{"tweet_id":1.03766e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful."}
{"tweet_id":1.03726e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hey let flight 1874get to the gate  hours Late Flight and no fate with dozens of kids on board"}
{"tweet_id":1.03712e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways me too. Me too."}
{"tweet_id":1.03642e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑"}
{"tweet_id":1.03642e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways TYVM USAir, Happy Night@ <3"}
{"tweet_id":1.03629e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO"}
{"tweet_id":1.03615e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???"}
{"tweet_id":1.03579e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious"}
{"tweet_id":1.03516e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks."}
{"tweet_id":1.03513e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow"}
{"tweet_id":1.03486e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems."}
{"tweet_id":1.03485e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA"}
{"tweet_id":1.03446e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail"}
{"tweet_id":1.0342e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP"}
{"tweet_id":1.03343e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Will do. I appreciate the response."}
{"tweet_id":1.03335e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @erickofiejones how long are billing cycles"}
{"tweet_id":1.03323e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA"}
{"tweet_id":1.03315e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword"}
{"tweet_id":1.03306e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours..."}
{"tweet_id":1.03292e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain"}
{"tweet_id":1.03281e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all"}
{"tweet_id":1.03278e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways"}
{"tweet_id":1.03245e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it."}
{"tweet_id":1.03226e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice"}
{"tweet_id":1.03202e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications"}
{"tweet_id":1.03193e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm amazed at the lack of communication with the passengers."}
{"tweet_id":1.03192e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways when I told csr I would close acct, he couldn't care less"}
{"tweet_id":1.03189e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English)."}
{"tweet_id":1.03188e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy."}
{"tweet_id":1.03183e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways bad weather shouldn't mean bad service"}
{"tweet_id":1.0318e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stuck in Charlotte being treated like a nobody by staff."}
{"tweet_id":1.03177e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever."}
{"tweet_id":1.03165e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways what does \"\"your reservation is 'out of sync.'\"\" mean? On hold w customer service 12 min and want an idea what is up"}
{"tweet_id":1.03164e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways sits on a throne of lies"}
{"tweet_id":1.03131e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways where's my bag?  You called at noon promising it today, would like an update like your website promises.  I need that bag!"}
{"tweet_id":1.03127e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?"}
{"tweet_id":1.03112e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight."}
{"tweet_id":1.03097e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I just hope that pilot had a good day off"}
{"tweet_id":1.03072e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!"}
{"tweet_id":1.03005e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today."}
{"tweet_id":1.03002e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee"}
{"tweet_id":1.02991e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Eh, it happens. I think I'll survive. 😉 Thanks!"}
{"tweet_id":1.02985e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?"}
{"tweet_id":1.02965e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?"}
{"tweet_id":1.02957e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!"}
{"tweet_id":1.02951e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways - I'm in the Cust Svc line.  Your Charlotte, NC agents better be in their A game."}
{"tweet_id":1.02936e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways and if the flight is full?"}
{"tweet_id":1.02933e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down."}
{"tweet_id":1.02928e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 4 hours... 4 hours... FOUR HOURS.  It's like this is a joke to you."}
{"tweet_id":1.0292e-270,"airline_sentiment":"negative","airline":"US Airways","text":"thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet"}
{"tweet_id":1.02915e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!"}
{"tweet_id":1.02899e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday"}
{"tweet_id":1.02837e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day"}
{"tweet_id":1.02821e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune"}
{"tweet_id":1.02817e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable."}
{"tweet_id":1.02817e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Stop reposting same autoresponse  That was return flight home #imateacher. Couldnt get to RSW  #neptune#waivethefee #notmyfault"}
{"tweet_id":1.02815e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it."}
{"tweet_id":1.02815e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways  thank you! Glad to be heading home! Great people at your call center!"}
{"tweet_id":1.02804e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd"}
{"tweet_id":1.02783e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?"}
{"tweet_id":1.02768e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways HA!  You're fun."}
{"tweet_id":1.02768e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted"}
{"tweet_id":1.02658e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways how long is that flight? http://t.co/bCwckWtnlE"}
{"tweet_id":1.0264e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways flying high thanks!"}
{"tweet_id":1.02615e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine"}
{"tweet_id":1.02615e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!"}
{"tweet_id":1.02603e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes."}
{"tweet_id":1.02601e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791."}
{"tweet_id":1.0258e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!"}
{"tweet_id":1.02576e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways so i ask for ice and the attendant snaps \"\"i dont have ice on this cart\"\" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead."}
{"tweet_id":1.02553e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks"}
{"tweet_id":1.02409e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!"}
{"tweet_id":1.02402e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you."}
{"tweet_id":1.0239e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!"}
{"tweet_id":1.02389e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap"}
{"tweet_id":1.02372e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT"}
{"tweet_id":1.02359e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!"}
{"tweet_id":1.02348e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways strikes again. @emilylyonss  I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎"}
{"tweet_id":1.02339e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 4524  first a 2 hour wait for a deadhead crew  then deadhead crew takes overhead bin space paying customers annoyed"}
{"tweet_id":1.02337e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today."}
{"tweet_id":1.02323e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues."}
{"tweet_id":1.02318e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways very disappointed I wasn't \"\"allowed\"\" to change seats after checking in early online for a flight tomorrow morning."}
{"tweet_id":1.02314e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult."}
{"tweet_id":1.02275e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable.  Fix this or I'll put it on blast on social media and TV"}
{"tweet_id":1.02199e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp"}
{"tweet_id":1.02191e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH."}
{"tweet_id":1.02185e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways @satesq theres only one flt PHL-CRW per day."}
{"tweet_id":1.02185e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe"}
{"tweet_id":1.02175e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory."}
{"tweet_id":1.02168e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club."}
{"tweet_id":1.0214e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Flight # 604. Thanks."}
{"tweet_id":1.02122e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 4524 delayed for 2 hours for a deadhead crew.  Lets make 150 paying customers wait ...that is great service #USAirways"}
{"tweet_id":1.02112e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay"}
{"tweet_id":1.02111e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways is anyone working today?? Anyone want to pick up a phone?"}
{"tweet_id":1.02105e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline."}
{"tweet_id":1.02088e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for \"\"sickcrew\"\".  Cancelled Flighted my mechanics flight today."}
{"tweet_id":1.0204e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"}
{"tweet_id":1.02031e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst"}
{"tweet_id":1.02028e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault"}
{"tweet_id":1.02024e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you. And thanks for being so accommodating."}
{"tweet_id":1.02001e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏"}
{"tweet_id":1.01998e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob"}
{"tweet_id":1.01994e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee"}
{"tweet_id":1.01989e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways"}
{"tweet_id":1.01984e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic."}
{"tweet_id":1.01983e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks!"}
{"tweet_id":1.0198e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed."}
{"tweet_id":1.01979e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault  #waive$200fee #ripoff #poorcustomerservice"}
{"tweet_id":1.01975e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"}
{"tweet_id":1.01972e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice"}
{"tweet_id":1.01967e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible"}
{"tweet_id":1.01952e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for."}
{"tweet_id":1.01941e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?"}
{"tweet_id":1.01931e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option."}
{"tweet_id":1.01929e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉)"}
{"tweet_id":1.01924e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help."}
{"tweet_id":1.01912e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|"}
{"tweet_id":1.01881e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good."}
{"tweet_id":1.01857e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?"}
{"tweet_id":1.01803e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?"}
{"tweet_id":1.01782e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par."}
{"tweet_id":1.01779e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today."}
{"tweet_id":1.01754e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw."}
{"tweet_id":1.01747e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better"}
{"tweet_id":1.01736e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers"}
{"tweet_id":1.01731e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta..."}
{"tweet_id":1.01727e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways tooooo many Cancelled Flightations! My chain of command hates me now"}
{"tweet_id":1.01718e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain"}
{"tweet_id":1.01713e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight"}
{"tweet_id":1.01685e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways that's why u guys are my #1 choice."}
{"tweet_id":1.01677e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks. 😒"}
{"tweet_id":1.01661e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck"}
{"tweet_id":1.01648e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!"}
{"tweet_id":1.01634e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways how about a drink voucher for the next flight?? #winkwink"}
{"tweet_id":1.01605e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!"}
{"tweet_id":1.01583e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse."}
{"tweet_id":1.01561e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;("}
{"tweet_id":1.0156e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Yes. Works in Firefox. \n\nCan do everything but finish purchase. Button turns gray, never submits. For a couple weeks now."}
{"tweet_id":1.01541e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills."}
{"tweet_id":1.01538e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight"}
{"tweet_id":1.01536e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins."}
{"tweet_id":1.0153e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?"}
{"tweet_id":1.01529e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks"}
{"tweet_id":1.01518e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!"}
{"tweet_id":1.01488e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn"}
{"tweet_id":1.01473e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know"}
{"tweet_id":1.01473e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?"}
{"tweet_id":1.01467e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir  we are on us/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?"}
{"tweet_id":1.01457e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours"}
{"tweet_id":1.01455e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part..."}
{"tweet_id":1.01445e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name & one has middle initial. Won't allow change"}
{"tweet_id":1.01445e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service"}
{"tweet_id":1.01444e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways right on. Up. Up & away ✈️🌞"}
{"tweet_id":1.01435e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks"}
{"tweet_id":1.01428e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034"}
{"tweet_id":1.01426e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?"}
{"tweet_id":1.01424e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup"}
{"tweet_id":1.01416e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this."}
{"tweet_id":1.01383e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm"}
{"tweet_id":1.01329e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways on hold for 2 hours. You know what just keep my money"}
{"tweet_id":1.0132e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July"}
{"tweet_id":1.0128e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP"}
{"tweet_id":1.0127e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks"}
{"tweet_id":1.01264e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)"}
{"tweet_id":1.01262e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?"}
{"tweet_id":1.01261e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways done"}
{"tweet_id":1.01257e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?"}
{"tweet_id":1.01247e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?"}
{"tweet_id":1.01224e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email."}
{"tweet_id":1.01208e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways unfortunately not. I think I watched it take off from the bus. Rebooked for a Late Flightr flight now #planestrainsandautomobiles"}
{"tweet_id":1.01186e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?"}
{"tweet_id":1.01165e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Thank you so much its been a very stressful day"}
{"tweet_id":1.01162e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed"}
{"tweet_id":1.01149e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.\n\nSite won't work on Chrome, on several computers."}
{"tweet_id":1.01141e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt"}
{"tweet_id":1.0114e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Waiting for my luggage on flight 1923. Is there a delay?"}
{"tweet_id":1.01117e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx"}
{"tweet_id":1.01109e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please."}
{"tweet_id":1.01108e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Absolutely!! The staff was amazing!!"}
{"tweet_id":1.01103e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you are horrendous.  Pull your shit together"}
{"tweet_id":1.01094e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Haha - that will indeed be a great day!"}
{"tweet_id":1.01082e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading."}
{"tweet_id":1.01073e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane.."}
{"tweet_id":1.0107e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl"}
{"tweet_id":1.01069e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :("}
{"tweet_id":1.0104e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?"}
{"tweet_id":1.01039e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done"}
{"tweet_id":1.01025e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@usairways and @AmericanAir  4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight."}
{"tweet_id":1.01007e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways then why did my whole team be able to put there carry ons under the plane"}
{"tweet_id":1.00998e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways customer service at its finest"}
{"tweet_id":1.00991e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?"}
{"tweet_id":1.00971e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough"}
{"tweet_id":1.00966e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!"}
{"tweet_id":1.00959e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)"}
{"tweet_id":1.00955e-270,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?"}
{"tweet_id":1.00954e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT."}
{"tweet_id":1.00939e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No I missed the funeral so I had to take a train back to Newark"}
{"tweet_id":1.00928e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks"}
{"tweet_id":1.00898e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you"}
{"tweet_id":1.00896e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways — I had exceptional service on flight #403 from IND to PHX!!"}
{"tweet_id":1.00853e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???"}
{"tweet_id":1.00827e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems"}
{"tweet_id":1.0082e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault...."}
{"tweet_id":1.00784e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before"}
{"tweet_id":1.0078e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM"}
{"tweet_id":1.00768e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities"}
{"tweet_id":1.00731e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy."}
{"tweet_id":1.00725e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation"}
{"tweet_id":1.00704e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?"}
{"tweet_id":1.0066e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways I left my son's Duke hat on flight #1761 last night. It says \"\"Mason\"\" on the back. Any way of locating it? Thanks in advance!"}
{"tweet_id":1.00656e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?"}
{"tweet_id":1.00636e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help."}
{"tweet_id":1.00613e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc"}
{"tweet_id":1.00591e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10."}
{"tweet_id":1.0059e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways Im researching a flight & noticed a small issue w/class of service between your site & other sites. Could Reservations help me?"}
{"tweet_id":1.00579e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay"}
{"tweet_id":1.00566e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay"}
{"tweet_id":1.00563e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways How can I change without penalty and not have to call customer service"}
{"tweet_id":1.00555e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways when I call it says y'all are too busy and to call back Late Flightr.  this is terrible customer service.  what will you do about it?"}
{"tweet_id":1.00554e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of"}
{"tweet_id":1.0055e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I was completely ripped of by US Airways today never fly this airline  I am contacting my local news"}
{"tweet_id":1.00548e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!"}
{"tweet_id":1.00548e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?"}
{"tweet_id":1.00545e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Why is there no contact email for customer complaints?"}
{"tweet_id":1.00531e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral."}
{"tweet_id":1.00528e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled."}
{"tweet_id":1.00516e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways still crickets from customer service."}
{"tweet_id":1.00504e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways flight #3900 fro ORF to PHL."}
{"tweet_id":1.00503e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways \nThat is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!"}
{"tweet_id":1.00501e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?"}
{"tweet_id":1.00487e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke"}
{"tweet_id":1.00471e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is"}
{"tweet_id":1.00462e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace."}
{"tweet_id":1.00461e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways will do. Hoping for a voucher for a future flight #Optimistic"}
{"tweet_id":1.00448e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!"}
{"tweet_id":1.00447e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday"}
{"tweet_id":1.00447e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures"}
{"tweet_id":1.00441e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify"}
{"tweet_id":1.0044e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways No kidding. Oy."}
{"tweet_id":1.00438e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks"}
{"tweet_id":1.00436e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!"}
{"tweet_id":1.0043e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?"}
{"tweet_id":1.0043e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways and it still says it's on time on your website btw"}
{"tweet_id":1.00423e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your customer service is horrible"}
{"tweet_id":1.00422e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I expect something more than telling me to see an agent to rebook my flight..."}
{"tweet_id":1.0042e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are."}
{"tweet_id":1.00418e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh"}
{"tweet_id":1.00413e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot."}
{"tweet_id":1.00412e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)"}
{"tweet_id":1.00403e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)"}
{"tweet_id":1.00401e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge"}
{"tweet_id":1.00394e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways  thanks I hope I get to my destination"}
{"tweet_id":1.00382e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways  well its 11:45am and just got an email that my 11am flight is delayed-thats not right"}
{"tweet_id":1.00374e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started."}
{"tweet_id":1.00373e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your chairmans phone is down. what other number can i use?"}
{"tweet_id":1.00361e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well..."}
{"tweet_id":1.00357e-270,"airline_sentiment":"positive","airline":"US Airways","text":"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday"}
{"tweet_id":1.00355e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it takes a month?"}
{"tweet_id":1.00352e-270,"airline_sentiment":"negative","airline":"US Airways","text":"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways"}
{"tweet_id":1.00351e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways it was supposed to be a carry on and in Pittsburgh  coming to Boston it was a carry on"}
{"tweet_id":1.00348e-270,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways You need to contact me ASAP. #Furious"}
{"tweet_id":1.0033e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways can't even get on hold to wait to speak to someone-awesome"}
{"tweet_id":1.00292e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable."}
{"tweet_id":1.00285e-270,"airline_sentiment":"negative","airline":"US Airways","text":". @USAirways It's been Cancelled Flighted. Your SM response is slow."}
{"tweet_id":1.00282e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?"}
{"tweet_id":1.00223e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights"}
{"tweet_id":1.00204e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad"}
{"tweet_id":1.00088e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?"}
{"tweet_id":1.00039e-270,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook."}
{"tweet_id":9.97819e-271,"airline_sentiment":"negative","airline":"US Airways","text":".@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep."}
{"tweet_id":9.93922e-271,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕"}
{"tweet_id":9.92136e-271,"airline_sentiment":"negative","airline":"US Airways","text":"@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold"}
{"tweet_id":9.86308e-271,"airline_sentiment":"neutral","airline":"US Airways","text":"@USAirways how's us 1797 looking today?"}
{"tweet_id":1.54638e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless"}
{"tweet_id":1.54632e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir we've already made other arrangements ourselves."}
{"tweet_id":1.5463e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for getting back to me. But I will find other airlines in the future."}
{"tweet_id":1.5463e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?"}
{"tweet_id":1.54619e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"}
{"tweet_id":1.54618e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."}
{"tweet_id":1.54618e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir sorry so Late Flight, responded to your DM."}
{"tweet_id":1.54617e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."}
{"tweet_id":1.54607e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers"}
{"tweet_id":1.54604e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW"}
{"tweet_id":1.54603e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr"}
{"tweet_id":1.546e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface"}
{"tweet_id":1.54598e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx"}
{"tweet_id":1.54594e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund."}
{"tweet_id":1.54594e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?"}
{"tweet_id":1.54576e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir DM the locator code, thanks."}
{"tweet_id":1.54574e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you!"}
{"tweet_id":1.54573e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest"}
{"tweet_id":1.54569e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX"}
{"tweet_id":1.54569e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked."}
{"tweet_id":1.5456e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :("}
{"tweet_id":1.54558e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing"}
{"tweet_id":1.54545e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?"}
{"tweet_id":1.54534e-270,"airline_sentiment":"neutral","airline":"American","text":".@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/."}
{"tweet_id":1.54512e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks"}
{"tweet_id":1.54506e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating"}
{"tweet_id":1.54503e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I did"}
{"tweet_id":1.54494e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem."}
{"tweet_id":1.54492e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr"}
{"tweet_id":1.54482e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."}
{"tweet_id":1.5447e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?"}
{"tweet_id":1.54468e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Thank you, you too!"}
{"tweet_id":1.54467e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6"}
{"tweet_id":1.54459e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Great, thanks. Followed."}
{"tweet_id":1.54447e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!"}
{"tweet_id":1.54437e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent."}
{"tweet_id":1.54437e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir got another flight. Thanks you"}
{"tweet_id":1.54435e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP"}
{"tweet_id":1.54434e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"}
{"tweet_id":1.54429e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."}
{"tweet_id":1.54427e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃"}
{"tweet_id":1.54423e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir still waiting for a flight... I should get my money back"}
{"tweet_id":1.54411e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble."}
{"tweet_id":1.5441e-270,"airline_sentiment":"negative","airline":"American","text":"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA"}
{"tweet_id":1.54409e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hi, can you please ticket my award ticket? The status is \"\"On Request\"\" now. Thanks."}
{"tweet_id":1.54401e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick."}
{"tweet_id":1.544e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life."}
{"tweet_id":1.544e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!"}
{"tweet_id":1.54392e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?"}
{"tweet_id":1.54391e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir yes yes yes,so glad to be headed home!"}
{"tweet_id":1.54378e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now"}
{"tweet_id":1.54377e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks!!"}
{"tweet_id":1.54374e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx"}
{"tweet_id":1.5437e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped"}
{"tweet_id":1.54361e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc..."}
{"tweet_id":1.54326e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?"}
{"tweet_id":1.5431e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir narrowly made standby...lots of snags this trip!"}
{"tweet_id":1.54303e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)"}
{"tweet_id":1.54283e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."}
{"tweet_id":1.54277e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks so much!"}
{"tweet_id":1.54264e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same"}
{"tweet_id":1.5426e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need a flight out tonight. Isn't there anything else?"}
{"tweet_id":1.5426e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you for the confirmation."}
{"tweet_id":1.54257e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir spent $8 for the choppiest feed of \"\"Whiplash\"\" ever. #americanairlinesfail #iwantmymoneyback"}
{"tweet_id":1.54253e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement"}
{"tweet_id":1.54234e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help."}
{"tweet_id":1.54228e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir “Inconvenient” is such a convenient word."}
{"tweet_id":1.54217e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir\n Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."}
{"tweet_id":1.54214e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"}
{"tweet_id":1.54205e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."}
{"tweet_id":1.54203e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed"}
{"tweet_id":1.54195e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW"}
{"tweet_id":1.54186e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm"}
{"tweet_id":1.54145e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves."}
{"tweet_id":1.54141e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir what's the status of flight 1357 out of sju?"}
{"tweet_id":1.54137e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't."}
{"tweet_id":1.54133e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Its not that I wasn't offered \"\"perks\"\" by @USAirways.  I ASKED and was told, \"\"NO.\"\" #thenewamerican"}
{"tweet_id":1.54128e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir"}
{"tweet_id":1.54124e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take"}
{"tweet_id":1.54117e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them"}
{"tweet_id":1.54112e-270,"airline_sentiment":"neutral","airline":"American","text":"@americanair Yes to the iOS. I'm running iOS 8.1.3"}
{"tweet_id":1.54111e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed"}
{"tweet_id":1.54096e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."}
{"tweet_id":1.54095e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP"}
{"tweet_id":1.54084e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again."}
{"tweet_id":1.54082e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir don't worry you won't steal my money again"}
{"tweet_id":1.54079e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!"}
{"tweet_id":1.54074e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa"}
{"tweet_id":1.54064e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \nIt's not what happens to us that matters...It's our response that matters. Way to drop the ball AA."}
{"tweet_id":1.54058e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned."}
{"tweet_id":1.54056e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄"}
{"tweet_id":1.54056e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams"}
{"tweet_id":1.54051e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-"}
{"tweet_id":1.54047e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"}
{"tweet_id":1.54035e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir \"\"Airport snow removal method #22...\"\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"}
{"tweet_id":1.54029e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir These birds could fly to South America for example #Argentina"}
{"tweet_id":1.54026e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?"}
{"tweet_id":1.54024e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir great, thanks!"}
{"tweet_id":1.54022e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir awesome. Thanks!"}
{"tweet_id":1.54019e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?"}
{"tweet_id":1.54017e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings"}
{"tweet_id":1.54014e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"}
{"tweet_id":1.53968e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."}
{"tweet_id":1.53967e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow."}
{"tweet_id":1.53964e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"}
{"tweet_id":1.53963e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"}
{"tweet_id":1.53958e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm not sure what happened to my USAirways status when the merger took place."}
{"tweet_id":1.53957e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!"}
{"tweet_id":1.53953e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems."}
{"tweet_id":1.53951e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?"}
{"tweet_id":1.53949e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level."}
{"tweet_id":1.53947e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?"}
{"tweet_id":1.53946e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I know. Just a little cold weather humor. :)"}
{"tweet_id":1.53944e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary."}
{"tweet_id":1.53943e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification..."}
{"tweet_id":1.53938e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system."}
{"tweet_id":1.5392e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir thanks!"}
{"tweet_id":1.53913e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)"}
{"tweet_id":1.5391e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir These are some awesome photos. Thanks for sharing! 😁"}
{"tweet_id":1.53893e-270,"airline_sentiment":"positive","airline":"American","text":"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"}
{"tweet_id":1.53879e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in"}
{"tweet_id":1.53878e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta"}
{"tweet_id":1.53875e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I thought all those planes were retired? #MD80"}
{"tweet_id":1.53872e-270,"airline_sentiment":"positive","airline":"American","text":"Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome."}
{"tweet_id":1.53872e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out"}
{"tweet_id":1.53866e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx"}
{"tweet_id":1.53864e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @beantownmatty Sounds like a date!"}
{"tweet_id":1.53862e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican"}
{"tweet_id":1.53849e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir another day another grievance with this airline. No customer service"}
{"tweet_id":1.53849e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, \"\"NO.\"\""}
{"tweet_id":1.53846e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Flight 35. I'm on my way."}
{"tweet_id":1.53842e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait"}
{"tweet_id":1.53842e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Thanks so much!"}
{"tweet_id":1.53833e-270,"airline_sentiment":"positive","airline":"American","text":"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp"}
{"tweet_id":1.53828e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @lpalumbo what weather sun is out"}
{"tweet_id":1.53825e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good"}
{"tweet_id":1.53817e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that."}
{"tweet_id":1.53809e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight."}
{"tweet_id":1.53804e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care"}
{"tweet_id":1.53799e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir"}
{"tweet_id":1.53797e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?"}
{"tweet_id":1.53788e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour."}
{"tweet_id":1.53782e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby."}
{"tweet_id":1.53782e-270,"airline_sentiment":"neutral","airline":"American","text":"@americanair I sure do. I'm running version 3.10.0"}
{"tweet_id":1.53781e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you could train your flight attendants to have some manners and decency"}
{"tweet_id":1.53726e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @dfwairport you 2 together are the best part of flying!"}
{"tweet_id":1.51096e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you."}
{"tweet_id":1.46987e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!"}
{"tweet_id":1.44854e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored."}
{"tweet_id":1.41842e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!"}
{"tweet_id":1.41438e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans."}
{"tweet_id":1.40227e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I want to speak to a human being! !!  This is not an obscene request!"}
{"tweet_id":1.40212e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no response to DM or email yet.  customer service?"}
{"tweet_id":1.39781e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!"}
{"tweet_id":1.39755e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you.....you do the same!!"}
{"tweet_id":1.2814e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face"}
{"tweet_id":1.23456e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response."}
{"tweet_id":1.17726e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!"}
{"tweet_id":1.11699e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW..."}
{"tweet_id":1.54346e-270,"airline_sentiment":"negative","airline":"Delta","text":"@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!"}
{"tweet_id":1.22051e-270,"airline_sentiment":"negative","airline":"Delta","text":"@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me"}
{"tweet_id":1.54638e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless"}
{"tweet_id":1.54632e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir we've already made other arrangements ourselves."}
{"tweet_id":1.5463e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for getting back to me. But I will find other airlines in the future."}
{"tweet_id":1.5463e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?"}
{"tweet_id":1.54619e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"}
{"tweet_id":1.54618e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."}
{"tweet_id":1.54618e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir sorry so Late Flight, responded to your DM."}
{"tweet_id":1.54617e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."}
{"tweet_id":1.54607e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers"}
{"tweet_id":1.54604e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW"}
{"tweet_id":1.54603e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr"}
{"tweet_id":1.546e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface"}
{"tweet_id":1.54598e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx"}
{"tweet_id":1.54594e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund."}
{"tweet_id":1.54594e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?"}
{"tweet_id":1.54576e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir DM the locator code, thanks."}
{"tweet_id":1.54574e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you!"}
{"tweet_id":1.54573e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest"}
{"tweet_id":1.54569e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX"}
{"tweet_id":1.54569e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked."}
{"tweet_id":1.5456e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :("}
{"tweet_id":1.54558e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing"}
{"tweet_id":1.54545e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?"}
{"tweet_id":1.54534e-270,"airline_sentiment":"neutral","airline":"American","text":".@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/."}
{"tweet_id":1.54512e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks"}
{"tweet_id":1.54506e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating"}
{"tweet_id":1.54503e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I did"}
{"tweet_id":1.54494e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem."}
{"tweet_id":1.54492e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr"}
{"tweet_id":1.54482e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."}
{"tweet_id":1.5447e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?"}
{"tweet_id":1.54468e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you, you too!"}
{"tweet_id":1.54467e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6"}
{"tweet_id":1.54459e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Great, thanks. Followed."}
{"tweet_id":1.54447e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!"}
{"tweet_id":1.54437e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent."}
{"tweet_id":1.54437e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir got another flight. Thanks you"}
{"tweet_id":1.54435e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP"}
{"tweet_id":1.54434e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"}
{"tweet_id":1.54429e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."}
{"tweet_id":1.54427e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃"}
{"tweet_id":1.54423e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir still waiting for a flight... I should get my money back"}
{"tweet_id":1.54411e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble."}
{"tweet_id":1.5441e-270,"airline_sentiment":"negative","airline":"American","text":"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA"}
{"tweet_id":1.54409e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hi, can you please ticket my award ticket? The status is \"\"On Request\"\" now. Thanks."}
{"tweet_id":1.54401e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick."}
{"tweet_id":1.544e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life."}
{"tweet_id":1.544e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!"}
{"tweet_id":1.54392e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?"}
{"tweet_id":1.54391e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir yes yes yes,so glad to be headed home!"}
{"tweet_id":1.54378e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now"}
{"tweet_id":1.54377e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks!!"}
{"tweet_id":1.54374e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx"}
{"tweet_id":1.5437e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped"}
{"tweet_id":1.54361e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc..."}
{"tweet_id":1.54326e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?"}
{"tweet_id":1.5431e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir narrowly made standby...lots of snags this trip!"}
{"tweet_id":1.54303e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)"}
{"tweet_id":1.54283e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."}
{"tweet_id":1.54277e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks so much!"}
{"tweet_id":1.54264e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same"}
{"tweet_id":1.5426e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need a flight out tonight. Isn't there anything else?"}
{"tweet_id":1.5426e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you for the confirmation."}
{"tweet_id":1.54257e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir spent $8 for the choppiest feed of \"\"Whiplash\"\" ever. #americanairlinesfail #iwantmymoneyback"}
{"tweet_id":1.54253e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement"}
{"tweet_id":1.54234e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help."}
{"tweet_id":1.54228e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir “Inconvenient” is such a convenient word."}
{"tweet_id":1.54217e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir\n Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."}
{"tweet_id":1.54214e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"}
{"tweet_id":1.54205e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."}
{"tweet_id":1.54203e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed"}
{"tweet_id":1.54195e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW"}
{"tweet_id":1.54186e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm"}
{"tweet_id":1.54145e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves."}
{"tweet_id":1.54141e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir what's the status of flight 1357 out of sju?"}
{"tweet_id":1.54137e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't."}
{"tweet_id":1.54133e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Its not that I wasn't offered \"\"perks\"\" by @USAirways.  I ASKED and was told, \"\"NO.\"\" #thenewamerican"}
{"tweet_id":1.54128e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir"}
{"tweet_id":1.54124e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take"}
{"tweet_id":1.54117e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them"}
{"tweet_id":1.54112e-270,"airline_sentiment":"neutral","airline":"American","text":"@americanair Yes to the iOS. I'm running iOS 8.1.3"}
{"tweet_id":1.54111e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed"}
{"tweet_id":1.54096e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."}
{"tweet_id":1.54095e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP"}
{"tweet_id":1.54084e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again."}
{"tweet_id":1.54082e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir don't worry you won't steal my money again"}
{"tweet_id":1.54079e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!"}
{"tweet_id":1.54074e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa"}
{"tweet_id":1.54064e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \nIt's not what happens to us that matters...It's our response that matters. Way to drop the ball AA."}
{"tweet_id":1.54058e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned."}
{"tweet_id":1.54056e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄"}
{"tweet_id":1.54056e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams"}
{"tweet_id":1.54051e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-"}
{"tweet_id":1.54047e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"}
{"tweet_id":1.54035e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir \"\"Airport snow removal method #22...\"\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"}
{"tweet_id":1.54029e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir These birds could fly to South America for example #Argentina"}
{"tweet_id":1.54026e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?"}
{"tweet_id":1.54024e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir great, thanks!"}
{"tweet_id":1.54022e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir awesome. Thanks!"}
{"tweet_id":1.54019e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?"}
{"tweet_id":1.54017e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings"}
{"tweet_id":1.54014e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"}
{"tweet_id":1.53968e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."}
{"tweet_id":1.53967e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow."}
{"tweet_id":1.53964e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"}
{"tweet_id":1.53963e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"}
{"tweet_id":1.53958e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm not sure what happened to my USAirways status when the merger took place."}
{"tweet_id":1.53957e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!"}
{"tweet_id":1.53953e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems."}
{"tweet_id":1.53951e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?"}
{"tweet_id":1.53949e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level."}
{"tweet_id":1.53947e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?"}
{"tweet_id":1.53946e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I know. Just a little cold weather humor. :)"}
{"tweet_id":1.53944e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary."}
{"tweet_id":1.53943e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification..."}
{"tweet_id":1.53938e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system."}
{"tweet_id":1.5392e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks!"}
{"tweet_id":1.53913e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)"}
{"tweet_id":1.5391e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir These are some awesome photos. Thanks for sharing! 😁"}
{"tweet_id":1.53893e-270,"airline_sentiment":"positive","airline":"American","text":"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"}
{"tweet_id":1.53879e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in"}
{"tweet_id":1.53878e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta"}
{"tweet_id":1.53875e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I thought all those planes were retired? #MD80"}
{"tweet_id":1.53872e-270,"airline_sentiment":"positive","airline":"American","text":"Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome."}
{"tweet_id":1.53872e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out"}
{"tweet_id":1.53866e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx"}
{"tweet_id":1.53864e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @beantownmatty Sounds like a date!"}
{"tweet_id":1.53862e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican"}
{"tweet_id":1.53849e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir another day another grievance with this airline. No customer service"}
{"tweet_id":1.53849e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, \"\"NO.\"\""}
{"tweet_id":1.53846e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Flight 35. I'm on my way."}
{"tweet_id":1.53842e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait"}
{"tweet_id":1.53842e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks so much!"}
{"tweet_id":1.53833e-270,"airline_sentiment":"positive","airline":"American","text":"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp"}
{"tweet_id":1.53828e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @lpalumbo what weather sun is out"}
{"tweet_id":1.53825e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good"}
{"tweet_id":1.53817e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that."}
{"tweet_id":1.53809e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight."}
{"tweet_id":1.53804e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care"}
{"tweet_id":1.53799e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir"}
{"tweet_id":1.53797e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?"}
{"tweet_id":1.53788e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour."}
{"tweet_id":1.53782e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby."}
{"tweet_id":1.53782e-270,"airline_sentiment":"neutral","airline":"American","text":"@americanair I sure do. I'm running version 3.10.0"}
{"tweet_id":1.53781e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you could train your flight attendants to have some manners and decency"}
{"tweet_id":1.53775e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir change fee = same price of new ticket... Not logical"}
{"tweet_id":1.53774e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Nice to read it! Thank you very much!"}
{"tweet_id":1.53771e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!"}
{"tweet_id":1.5377e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Fuck you."}
{"tweet_id":1.53758e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \nNot giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????"}
{"tweet_id":1.53753e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx"}
{"tweet_id":1.53747e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!"}
{"tweet_id":1.53746e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks!"}
{"tweet_id":1.53742e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair Can someone contact me about my awful experience with american airlines this weekend"}
{"tweet_id":1.53741e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase"}
{"tweet_id":1.53734e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest."}
{"tweet_id":1.53726e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @dfwairport you 2 together are the best part of flying!"}
{"tweet_id":1.53722e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi"}
{"tweet_id":1.53721e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?"}
{"tweet_id":1.53718e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I can hardly believe it! Bundle up and stay warm! 😉"}
{"tweet_id":1.5371e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir You're right. Someone is up to something..."}
{"tweet_id":1.5371e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the flight is not going to make the connection to #MEX #AA2444"}
{"tweet_id":1.53707e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work."}
{"tweet_id":1.53704e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can I get a free ticket to Hawaii for being fabulous"}
{"tweet_id":1.53704e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and..."}
{"tweet_id":1.53703e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status"}
{"tweet_id":1.53701e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!"}
{"tweet_id":1.53695e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir great customer service thanks"}
{"tweet_id":1.53692e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir When Flight Booking Problems an int'l flight online, do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?"}
{"tweet_id":1.53686e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yes they do http://t.co/wCSAZZQPae"}
{"tweet_id":1.53675e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see"}
{"tweet_id":1.53667e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out."}
{"tweet_id":1.53666e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern"}
{"tweet_id":1.53654e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that."}
{"tweet_id":1.53652e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous."}
{"tweet_id":1.53651e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly"}
{"tweet_id":1.5365e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after"}
{"tweet_id":1.53647e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept"}
{"tweet_id":1.53638e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire"}
{"tweet_id":1.53616e-270,"airline_sentiment":"neutral","airline":"American","text":"“@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol"}
{"tweet_id":1.53613e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir \nI still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?"}
{"tweet_id":1.53612e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life."}
{"tweet_id":1.53609e-270,"airline_sentiment":"neutral","airline":"American","text":"@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU"}
{"tweet_id":1.53594e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir second pic from CDG?"}
{"tweet_id":1.53593e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I'm sure all these birds will be in warmer weather soon."}
{"tweet_id":1.5359e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks"}
{"tweet_id":1.53585e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D"}
{"tweet_id":1.53583e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr"}
{"tweet_id":1.53581e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir um. down south has snow too #ATL"}
{"tweet_id":1.53579e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I'm sure they did. It's certainly chilly back East today! 😮"}
{"tweet_id":1.53573e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?"}
{"tweet_id":1.53568e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!"}
{"tweet_id":1.53566e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat"}
{"tweet_id":1.53565e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am."}
{"tweet_id":1.53556e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir do you still use DC9's?"}
{"tweet_id":1.53539e-270,"airline_sentiment":"positive","airline":"American","text":"Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches."}
{"tweet_id":1.53535e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?"}
{"tweet_id":1.53533e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir well have all day and all the time in the world"}
{"tweet_id":1.53521e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour"}
{"tweet_id":1.53511e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb"}
{"tweet_id":1.53508e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles"}
{"tweet_id":1.53504e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!"}
{"tweet_id":1.53503e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!\n\nhttp://t.co/wDyEkVB1Ze"}
{"tweet_id":1.53495e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?"}
{"tweet_id":1.53495e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options."}
{"tweet_id":1.53493e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir oh it's nothing my issue was already resolved and I am in the air"}
{"tweet_id":1.53473e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒"}
{"tweet_id":1.53467e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need an answer why we can't get into Wichita Falls."}
{"tweet_id":1.53463e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM"}
{"tweet_id":1.5345e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need refund."}
{"tweet_id":1.53445e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS"}
{"tweet_id":1.53441e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why is raleigh not on the updated southern states advisory???"}
{"tweet_id":1.53432e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found"}
{"tweet_id":1.53425e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay"}
{"tweet_id":1.53424e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn"}
{"tweet_id":1.53422e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir stop sending me back to \"\"customer relations \"\"I have hand written a letter to them, send in a letter, called them, no help!!"}
{"tweet_id":1.5342e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day"}
{"tweet_id":1.53417e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \nCan you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks"}
{"tweet_id":1.53402e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?"}
{"tweet_id":1.534e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint"}
{"tweet_id":1.534e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir do you offer group pricing discounts by any chance?"}
{"tweet_id":1.53394e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir now I understand!!"}
{"tweet_id":1.53391e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate w/companies forU!"}
{"tweet_id":1.53385e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh"}
{"tweet_id":1.53374e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length."}
{"tweet_id":1.5337e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks."}
{"tweet_id":1.53367e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir fly my child"}
{"tweet_id":1.53367e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK"}
{"tweet_id":1.53365e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?"}
{"tweet_id":1.53359e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL"}
{"tweet_id":1.53353e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Oh they seem  to have reappeared now lol"}
{"tweet_id":1.53347e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir and then wanted to change it to BA for Avios."}
{"tweet_id":1.53346e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats"}
{"tweet_id":1.53345e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO."}
{"tweet_id":1.5333e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks for the quick response - it's appreciated!"}
{"tweet_id":1.53316e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir \nThank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW."}
{"tweet_id":1.53316e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS"}
{"tweet_id":1.53315e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for the update"}
{"tweet_id":1.53306e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman"}
{"tweet_id":1.53305e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked"}
{"tweet_id":1.53301e-270,"airline_sentiment":"negative","airline":"American","text":"Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”"}
{"tweet_id":1.53294e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the communications seems to be an issue too, no?"}
{"tweet_id":1.53289e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?"}
{"tweet_id":1.53267e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm"}
{"tweet_id":1.53261e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???"}
{"tweet_id":1.53253e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937"}
{"tweet_id":1.53248e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday."}
{"tweet_id":1.53237e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \nHello...My baggage has been lost in another city. Can anyone help me with this?"}
{"tweet_id":1.53228e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir my boss is :)"}
{"tweet_id":1.53224e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber."}
{"tweet_id":1.53224e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)"}
{"tweet_id":1.53221e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?"}
{"tweet_id":1.53218e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!"}
{"tweet_id":1.53218e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄"}
{"tweet_id":1.53216e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I'll DM you."}
{"tweet_id":1.53215e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths"}
{"tweet_id":1.53213e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle"}
{"tweet_id":1.53212e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?"}
{"tweet_id":1.53209e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I can DM it to you, if you follow me"}
{"tweet_id":1.53207e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No, had already waited an hour for it and wanted to get home."}
{"tweet_id":1.53206e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t."}
{"tweet_id":1.53201e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI"}
{"tweet_id":1.53195e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?"}
{"tweet_id":1.53191e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather."}
{"tweet_id":1.53189e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?"}
{"tweet_id":1.53177e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?"}
{"tweet_id":1.53176e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir great thank you"}
{"tweet_id":1.53163e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for \"\"rampers\"\" #AA4285"}
{"tweet_id":1.53161e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Just got a call from baggage dept. \"\"...still looking for your property\"\". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!"}
{"tweet_id":1.53159e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir help http://t.co/hYrAo7A4Uu"}
{"tweet_id":1.53147e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir there is a fat man stuck in your airplanes bathroom"}
{"tweet_id":1.53145e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Connection is US2065"}
{"tweet_id":1.53144e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now"}
{"tweet_id":1.53132e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!"}
{"tweet_id":1.5313e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?"}
{"tweet_id":1.53106e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault."}
{"tweet_id":1.53101e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land."}
{"tweet_id":1.53096e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir drop me a follow I need help"}
{"tweet_id":1.5309e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams."}
{"tweet_id":1.53089e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yes I do I am traveling to Marsh Harbor"}
{"tweet_id":1.53083e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject"}
{"tweet_id":1.53072e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!"}
{"tweet_id":1.53044e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane?  US Air 597 jfk to phx"}
{"tweet_id":1.53044e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?"}
{"tweet_id":1.53036e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on..."}
{"tweet_id":1.53017e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?"}
{"tweet_id":1.53004e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no repair made to the water line. No potable water on board this flight. \"\"We will take off soon.\"\" Time for new planes MCI>DFW."}
{"tweet_id":1.52983e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago."}
{"tweet_id":1.52976e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service."}
{"tweet_id":1.52951e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir does it show that we are on the same plane?"}
{"tweet_id":1.52948e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir although you have no control of the weather, you came through with a great customer service"}
{"tweet_id":1.52948e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible."}
{"tweet_id":1.52924e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ...2/2 doesn't help me."}
{"tweet_id":1.52922e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2"}
{"tweet_id":1.52918e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?"}
{"tweet_id":1.52916e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!"}
{"tweet_id":1.52909e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print"}
{"tweet_id":1.52889e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I wish I could remember all of their names!"}
{"tweet_id":1.52889e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir and is there a delay on our connection to pns?"}
{"tweet_id":1.52886e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?"}
{"tweet_id":1.52886e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland"}
{"tweet_id":1.52885e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220"}
{"tweet_id":1.52875e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9"}
{"tweet_id":1.52875e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?"}
{"tweet_id":1.52866e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating."}
{"tweet_id":1.52862e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!"}
{"tweet_id":1.52857e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!"}
{"tweet_id":1.52857e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir my flight number is 3M 50"}
{"tweet_id":1.52845e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight."}
{"tweet_id":1.52834e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft.."}
{"tweet_id":1.52833e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏"}
{"tweet_id":1.52832e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW"}
{"tweet_id":1.52829e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee"}
{"tweet_id":1.52823e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY."}
{"tweet_id":1.52813e-270,"airline_sentiment":"negative","airline":"American","text":"“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset"}
{"tweet_id":1.52788e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir made it!  Thanks AA!"}
{"tweet_id":1.52787e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci"}
{"tweet_id":1.52786e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir why thank you!! Yayayay!!"}
{"tweet_id":1.52785e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated"}
{"tweet_id":1.52783e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours."}
{"tweet_id":1.52781e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you for being so responsive on Twitter. Truly impressive."}
{"tweet_id":1.52779e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?"}
{"tweet_id":1.52778e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?"}
{"tweet_id":1.52769e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!"}
{"tweet_id":1.52757e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir it's flight 5348"}
{"tweet_id":1.52756e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!"}
{"tweet_id":1.52751e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff."}
{"tweet_id":1.52745e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice & snow!"}
{"tweet_id":1.52739e-270,"airline_sentiment":"positive","airline":"American","text":"Thank you, @AmericanAir! Much appreciated."}
{"tweet_id":1.52718e-270,"airline_sentiment":"neutral","airline":"American","text":"I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference"}
{"tweet_id":1.52715e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm."}
{"tweet_id":1.5271e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?"}
{"tweet_id":1.52706e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir mission accomplished today, Thank you!"}
{"tweet_id":1.52687e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  zoom in on the sauce and potatoes.  This stuff is vile.  And I mean vile. http://t.co/m2PHoavRxC"}
{"tweet_id":1.52684e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?"}
{"tweet_id":1.52679e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them"}
{"tweet_id":1.52672e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir when will there be wifi on the DCA-STL route?  2 hour flight, could use some love!"}
{"tweet_id":1.52671e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir   What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm"}
{"tweet_id":1.52638e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better."}
{"tweet_id":1.52631e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I lost my (basket) ballbag on your plane"}
{"tweet_id":1.52616e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome."}
{"tweet_id":1.52615e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer."}
{"tweet_id":1.5258e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside."}
{"tweet_id":1.52556e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts \"\"why this person was talking to her\"\"."}
{"tweet_id":1.5255e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU"}
{"tweet_id":1.52549e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still \"\"Now Boarding\"\"..."}
{"tweet_id":1.52499e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)"}
{"tweet_id":1.52486e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!"}
{"tweet_id":1.52469e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks, have emailed them. How long should I expect for a response?"}
{"tweet_id":1.52466e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir  They said it works 80-90% of the time, DFW security entrance C26. Before/after pre-check, whereas I paid for the service."}
{"tweet_id":1.52465e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 3659 from SGF -> DFW. You might want to clear off the ice for the planes landing. 😳"}
{"tweet_id":1.52455e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!"}
{"tweet_id":1.52444e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site."}
{"tweet_id":1.52424e-270,"airline_sentiment":"neutral","airline":"American","text":"@americanair One question.. my wife didn't get the bonus. Should I call about it today?"}
{"tweet_id":1.52419e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform."}
{"tweet_id":1.52416e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??"}
{"tweet_id":1.52408e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir  Yes I do bit you don't follow me so I can't DM you"}
{"tweet_id":1.52407e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated."}
{"tweet_id":1.52407e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that"}
{"tweet_id":1.52405e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding."}
{"tweet_id":1.52398e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are"}
{"tweet_id":1.5239e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir was hoping for 8A if possible, for some frozen views along the way!"}
{"tweet_id":1.52387e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir ...have you seen Blue? Go look it up :)"}
{"tweet_id":1.52386e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time."}
{"tweet_id":1.52361e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir really? That's it? Not even a \"\"we are looking into this to see what happened/what we could do better next time\"\""}
{"tweet_id":1.52346e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401"}
{"tweet_id":1.52335e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you."}
{"tweet_id":1.5233e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible"}
{"tweet_id":1.52315e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir hi when will your next set of flights be out for next year from Dublin???"}
{"tweet_id":1.52315e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?"}
{"tweet_id":1.52302e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people"}
{"tweet_id":1.52296e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?"}
{"tweet_id":1.52277e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thank you for the robotic and non helpful assistance."}
{"tweet_id":1.52273e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I fly weekly with you and haven't seen one"}
{"tweet_id":1.5227e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll"}
{"tweet_id":1.52267e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?"}
{"tweet_id":1.52266e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir oh I will, AA on speed dial"}
{"tweet_id":1.52258e-270,"airline_sentiment":"neutral","airline":"American","text":"Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent"}
{"tweet_id":1.5225e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with."}
{"tweet_id":1.52238e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir travel week, delays, Cancelled Flightlations, \"\"if you want to learn more about the merger press 1\"\", delay my connector in Chicago #deice"}
{"tweet_id":1.52233e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction."}
{"tweet_id":1.52227e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all."}
{"tweet_id":1.52221e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101."}
{"tweet_id":1.52212e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks! Flight 2160 today. Great crew!"}
{"tweet_id":1.52209e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir \"\"Thank you for contacting American. The email address you have written to is an unmonitored account”"}
{"tweet_id":1.52205e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?"}
{"tweet_id":1.52197e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using \"\"weather\"\""}
{"tweet_id":1.52191e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance"}
{"tweet_id":1.52188e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe"}
{"tweet_id":1.52186e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women"}
{"tweet_id":1.52178e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir there's a lot of talks and no doing. \nMIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN"}
{"tweet_id":1.5215e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations"}
{"tweet_id":1.52141e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !"}
{"tweet_id":1.52126e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?"}
{"tweet_id":1.52118e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir are you a bot? Haha always same lies from you!"}
{"tweet_id":1.52112e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks"}
{"tweet_id":1.52111e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space."}
{"tweet_id":1.52103e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so great AA1103 sitting for an hour first technical problems now what?"}
{"tweet_id":1.52093e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!"}
{"tweet_id":1.5209e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!"}
{"tweet_id":1.52081e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just need to know why it wasn't done like it was promised it would yesterday"}
{"tweet_id":1.52078e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning"}
{"tweet_id":1.52078e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir did that yesterday. On the phone with them now"}
{"tweet_id":1.52054e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you."}
{"tweet_id":1.52036e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service"}
{"tweet_id":1.5203e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?"}
{"tweet_id":1.52027e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 3 months of straight travel ahead. Time to find new airline."}
{"tweet_id":1.52005e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir that's what is on my ticket and my confirmation email. Anything else?"}
{"tweet_id":1.52004e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land 😭"}
{"tweet_id":1.51989e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir try this. DPDFPP"}
{"tweet_id":1.51984e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......"}
{"tweet_id":1.51977e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg"}
{"tweet_id":1.51971e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!"}
{"tweet_id":1.51964e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir record number is BPDFPP."}
{"tweet_id":1.51956e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes...."}
{"tweet_id":1.51941e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Embassy Suites\n13341 Woodland Park Drive\nHerndon, Virginia, 20171 \nUS \n+1-703-464-0200"}
{"tweet_id":1.51937e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur"}
{"tweet_id":1.51932e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care"}
{"tweet_id":1.5193e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt"}
{"tweet_id":1.51927e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy"}
{"tweet_id":1.51925e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from..."}
{"tweet_id":1.51919e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline"}
{"tweet_id":1.51908e-270,"airline_sentiment":"neutral","airline":"American","text":"Lol great answer.. “@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.”"}
{"tweet_id":1.51894e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts:\nhttp://t.co/gXdqORtsS0"}
{"tweet_id":1.51894e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Ps, I was right."}
{"tweet_id":1.51893e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX"}
{"tweet_id":1.51885e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone"}
{"tweet_id":1.51878e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in."}
{"tweet_id":1.51865e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep."}
{"tweet_id":1.51859e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues"}
{"tweet_id":1.51857e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here."}
{"tweet_id":1.51854e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?"}
{"tweet_id":1.51852e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt"}
{"tweet_id":1.51846e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances."}
{"tweet_id":1.5184e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the pilot her and another flight attendant left walking away laughing.  Just wow"}
{"tweet_id":1.51835e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  oh no she left the counter and went downstairs.  Then she told Elise an agent that joined her not to come over to counter."}
{"tweet_id":1.51832e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk."}
{"tweet_id":1.51821e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead."}
{"tweet_id":1.51808e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd"}
{"tweet_id":1.51785e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue."}
{"tweet_id":1.51779e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn"}
{"tweet_id":1.51773e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded..."}
{"tweet_id":1.51728e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error"}
{"tweet_id":1.51683e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter."}
{"tweet_id":1.51648e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did."}
{"tweet_id":1.51619e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8"}
{"tweet_id":1.51593e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir already did- reply was \"\"sorry. we believe this to be fair.\"\" as a journalist writing an article on my trip i will include this"}
{"tweet_id":1.51567e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling."}
{"tweet_id":1.51524e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping"}
{"tweet_id":1.51503e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!"}
{"tweet_id":1.51499e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir We all did! Skipper's walk-around too :("}
{"tweet_id":1.51437e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB"}
{"tweet_id":1.51387e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system."}
{"tweet_id":1.51374e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for the canned reply."}
{"tweet_id":1.51364e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??"}
{"tweet_id":1.51326e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information"}
{"tweet_id":1.51236e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!"}
{"tweet_id":1.51235e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care."}
{"tweet_id":1.51234e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!"}
{"tweet_id":1.51228e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir nothing, you have done enough."}
{"tweet_id":1.51217e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!"}
{"tweet_id":1.51208e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux"}
{"tweet_id":1.51168e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!"}
{"tweet_id":1.51156e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))"}
{"tweet_id":1.51148e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!"}
{"tweet_id":1.51127e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide"}
{"tweet_id":1.51096e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you."}
{"tweet_id":1.51087e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX"}
{"tweet_id":1.51065e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no"}
{"tweet_id":1.51045e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should"}
{"tweet_id":1.51039e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere"}
{"tweet_id":1.51031e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp."}
{"tweet_id":1.51019e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation"}
{"tweet_id":1.51004e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer"}
{"tweet_id":1.51e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡"}
{"tweet_id":1.50994e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry"}
{"tweet_id":1.50966e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible.."}
{"tweet_id":1.50947e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I did twice.got a letter back saying that your company \"\"doesn't issue refunds for phone bills\"\" help!phone will be shut off"}
{"tweet_id":1.50941e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox"}
{"tweet_id":1.50907e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yes. No one is answering and I'm on a train"}
{"tweet_id":1.50906e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir TY! But, their site says \"\" Please note that we do not offer a print subscription service for American Way. ...\"\""}
{"tweet_id":1.50887e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them"}
{"tweet_id":1.50866e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again😞"}
{"tweet_id":1.50862e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir after losing my bags for 4 days&charging me $475 to\"\"arrange pick up\"\"in argentina,claiming tollfree: won't reimburse me. Help!"}
{"tweet_id":1.50851e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine."}
{"tweet_id":1.50828e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?"}
{"tweet_id":1.50814e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I responded. Your info different than your customer service line"}
{"tweet_id":1.50785e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir done"}
{"tweet_id":1.50762e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service"}
{"tweet_id":1.50754e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around"}
{"tweet_id":1.50751e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain"}
{"tweet_id":1.5075e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible"}
{"tweet_id":1.50748e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???"}
{"tweet_id":1.50746e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir will do. I also passed the website around to other passengers."}
{"tweet_id":1.50743e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!"}
{"tweet_id":1.50742e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir *does = doesn't"}
{"tweet_id":1.5074e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item."}
{"tweet_id":1.50726e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!"}
{"tweet_id":1.50716e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @emxlyy \"\"The wheel was broken when we got it. We swear.\"\""}
{"tweet_id":1.50715e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???"}
{"tweet_id":1.50707e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!"}
{"tweet_id":1.50668e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD."}
{"tweet_id":1.50652e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO"}
{"tweet_id":1.50609e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir we then had to deplane, and change planes."}
{"tweet_id":1.50606e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks"}
{"tweet_id":1.50603e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour."}
{"tweet_id":1.50596e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay."}
{"tweet_id":1.50586e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow."}
{"tweet_id":1.50582e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag."}
{"tweet_id":1.50581e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow"}
{"tweet_id":1.50564e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir nothing to do with Mother Nature, more like poor commutation."}
{"tweet_id":1.50514e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be."}
{"tweet_id":1.50485e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hey! I have a name issue on my reservation can you help?"}
{"tweet_id":1.50467e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I DM'd you"}
{"tweet_id":1.50439e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you! My lost item was located at ORD and is being returned to me."}
{"tweet_id":1.50391e-270,"airline_sentiment":"negative","airline":"American","text":"Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever"}
{"tweet_id":1.50388e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event"}
{"tweet_id":1.50381e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing."}
{"tweet_id":1.50378e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag"}
{"tweet_id":1.50342e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time."}
{"tweet_id":1.50335e-270,"airline_sentiment":"negative","airline":"American","text":"Why doesn't @AmericanAir allow for conversations between upset customers and their customer service?  #worstcustomerserviceever"}
{"tweet_id":1.5032e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm"}
{"tweet_id":1.50316e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no, you should do something about everything happened yesterday..."}
{"tweet_id":1.50307e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir  and I forgot about that lounge!😂"}
{"tweet_id":1.503e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!"}
{"tweet_id":1.50298e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir appreciate it!!"}
{"tweet_id":1.50297e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?"}
{"tweet_id":1.50295e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir - Reference number to this request: 1-3001408092"}
{"tweet_id":1.50292e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition."}
{"tweet_id":1.50289e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage."}
{"tweet_id":1.50289e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?"}
{"tweet_id":1.50285e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice"}
{"tweet_id":1.50281e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks!"}
{"tweet_id":1.5028e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever"}
{"tweet_id":1.50277e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks  you always be my airline of choice when possible"}
{"tweet_id":1.50277e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain"}
{"tweet_id":1.50265e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?"}
{"tweet_id":1.50261e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!"}
{"tweet_id":1.50259e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back"}
{"tweet_id":1.50254e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm."}
{"tweet_id":1.50251e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)"}
{"tweet_id":1.50249e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow."}
{"tweet_id":1.50228e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @united @SpiritAirPR  @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI"}
{"tweet_id":1.5021e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir It's sad how I can't afford any long distance trips though. :/"}
{"tweet_id":1.50208e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌"}
{"tweet_id":1.50207e-270,"airline_sentiment":"negative","airline":"American","text":"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience"}
{"tweet_id":1.50206e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?"}
{"tweet_id":1.50203e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath."}
{"tweet_id":1.50201e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing."}
{"tweet_id":1.50194e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I look forward to hearing back and hope that my next trip will not be like this"}
{"tweet_id":1.50169e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Oh trust me. I am in love. It is so beautiful!"}
{"tweet_id":1.50164e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir followed!  Sure hope you can help!"}
{"tweet_id":1.50158e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!"}
{"tweet_id":1.50156e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!"}
{"tweet_id":1.5015e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice"}
{"tweet_id":1.50136e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum."}
{"tweet_id":1.50126e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no not yet. Waiting now to be connected to an agent"}
{"tweet_id":1.50124e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir when should i expect a response from customer relations"}
{"tweet_id":1.50122e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir no not yet. Waiting to be connected to an agent"}
{"tweet_id":1.50106e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day"}
{"tweet_id":1.50103e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario"}
{"tweet_id":1.50096e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁"}
{"tweet_id":1.50096e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?"}
{"tweet_id":1.50096e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy."}
{"tweet_id":1.50059e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?"}
{"tweet_id":1.50055e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune"}
{"tweet_id":1.50055e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow"}
{"tweet_id":1.5002e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir #2298. Everyone else  was outstanding."}
{"tweet_id":1.50018e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well"}
{"tweet_id":1.50014e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to."}
{"tweet_id":1.50011e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir follow me back so I can DM you guys"}
{"tweet_id":1.50007e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets"}
{"tweet_id":1.49997e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?"}
{"tweet_id":1.49993e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need"}
{"tweet_id":1.49991e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah \"\"I\"\" got it rebooked"}
{"tweet_id":1.49987e-270,"airline_sentiment":"positive","airline":"American","text":"@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3"}
{"tweet_id":1.49984e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you've got to be kidding. Look at the pictures.  I'm hoping it's on the flight that just came in. The whole story is 2 much"}
{"tweet_id":1.49976e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral."}
{"tweet_id":1.49976e-270,"airline_sentiment":"negative","airline":"American","text":"Nice try @AmericanAir I heard your crew whisper \"\"she's still at the hotel, she probably doesn't think she has to work until tomorrow\"\""}
{"tweet_id":1.49975e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir do you have hand sanitizer in the bathrooms on your flights?"}
{"tweet_id":1.49966e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated."}
{"tweet_id":1.49963e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you"}
{"tweet_id":1.49963e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN"}
{"tweet_id":1.49958e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy"}
{"tweet_id":1.49948e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat."}
{"tweet_id":1.49945e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO"}
{"tweet_id":1.49938e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir YOU FUCKING SUCK"}
{"tweet_id":1.49914e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you"}
{"tweet_id":1.49899e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir on our way now"}
{"tweet_id":1.49888e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?"}
{"tweet_id":1.49877e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail"}
{"tweet_id":1.49875e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm"}
{"tweet_id":1.49875e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone."}
{"tweet_id":1.49871e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse"}
{"tweet_id":1.49864e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir sent"}
{"tweet_id":1.49854e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir what about flight 1239?"}
{"tweet_id":1.49852e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia"}
{"tweet_id":1.49851e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer \"\"service\"\". Ever. #customerservice #fail"}
{"tweet_id":1.49848e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke"}
{"tweet_id":1.49834e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?"}
{"tweet_id":1.49825e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear"}
{"tweet_id":1.49819e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8"}
{"tweet_id":1.49812e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?"}
{"tweet_id":1.49809e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening."}
{"tweet_id":1.49798e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :("}
{"tweet_id":1.49797e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty"}
{"tweet_id":1.49786e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??"}
{"tweet_id":1.49777e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644"}
{"tweet_id":1.49752e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical"}
{"tweet_id":1.4975e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir do you guys have wifi on international flights?"}
{"tweet_id":1.49737e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on."}
{"tweet_id":1.49734e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen."}
{"tweet_id":1.49732e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Just followed you."}
{"tweet_id":1.49726e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir What are Preferred Seats?"}
{"tweet_id":1.49701e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable"}
{"tweet_id":1.49684e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir the Late Flightst usair4603. Earlier 4591"}
{"tweet_id":1.49675e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board."}
{"tweet_id":1.49672e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what is going on with the flight 2417? It has been delay a lot ."}
{"tweet_id":1.49669e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!"}
{"tweet_id":1.4964e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere."}
{"tweet_id":1.4964e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days"}
{"tweet_id":1.49637e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed."}
{"tweet_id":1.4963e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew"}
{"tweet_id":1.49622e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yes....twice...for two different flights and occasions"}
{"tweet_id":1.49616e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Why is your cover photo of TWA? Just wondering."}
{"tweet_id":1.49614e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir unable to access the website.  Will try again."}
{"tweet_id":1.49613e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yikes."}
{"tweet_id":1.49601e-270,"airline_sentiment":"neutral","airline":"American","text":".@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board."}
{"tweet_id":1.49597e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF"}
{"tweet_id":1.49597e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?"}
{"tweet_id":1.49596e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm"}
{"tweet_id":1.49596e-270,"airline_sentiment":"positive","airline":"American","text":"Keep it up :) @AmericanAir"}
{"tweet_id":1.49576e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable."}
{"tweet_id":1.4955e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still."}
{"tweet_id":1.4955e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child."}
{"tweet_id":1.49536e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke"}
{"tweet_id":1.49531e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather"}
{"tweet_id":1.49523e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will"}
{"tweet_id":1.49515e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth"}
{"tweet_id":1.49513e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient"}
{"tweet_id":1.49509e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight"}
{"tweet_id":1.49504e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have"}
{"tweet_id":1.49496e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir WHAT IS GOING ON?  This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment."}
{"tweet_id":1.49492e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I've just received the ticket. Thank you for your help"}
{"tweet_id":1.49486e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir jet slides off icy taxiway at @dfwairport \n\nSTORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr"}
{"tweet_id":1.49485e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee..."}
{"tweet_id":1.49469e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen."}
{"tweet_id":1.4946e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so disappointed with this airline never again will I book with you guys"}
{"tweet_id":1.49437e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks"}
{"tweet_id":1.49436e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service"}
{"tweet_id":1.49435e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?"}
{"tweet_id":1.49434e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \"\"sorry you were disappointed\"\" #outoftouchwithreality #people have kids and jobs"}
{"tweet_id":1.49433e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @nrosenb1 It's not allowing me to book available seats"}
{"tweet_id":1.49417e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids."}
{"tweet_id":1.49379e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail"}
{"tweet_id":1.49377e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW"}
{"tweet_id":1.49375e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern"}
{"tweet_id":1.49374e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help"}
{"tweet_id":1.49373e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting"}
{"tweet_id":1.49373e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir If it's in my backpack, why do I need to see agent?"}
{"tweet_id":1.49365e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice"}
{"tweet_id":1.49354e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u."}
{"tweet_id":1.49341e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?"}
{"tweet_id":1.49335e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!"}
{"tweet_id":1.49305e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you for the response. Much appreciated!"}
{"tweet_id":1.49292e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes.  Awful boarding process. Hour and a half Late Flight"}
{"tweet_id":1.49276e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?"}
{"tweet_id":1.49266e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!"}
{"tweet_id":1.49263e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!"}
{"tweet_id":1.49248e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?"}
{"tweet_id":1.49248e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m"}
{"tweet_id":1.49225e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message."}
{"tweet_id":1.49222e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before."}
{"tweet_id":1.49222e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami"}
{"tweet_id":1.49203e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys."}
{"tweet_id":1.49174e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy"}
{"tweet_id":1.49166e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag."}
{"tweet_id":1.4916e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry"}
{"tweet_id":1.49138e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous"}
{"tweet_id":1.49133e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help"}
{"tweet_id":1.49123e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting"}
{"tweet_id":1.49118e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH"}
{"tweet_id":1.49116e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled"}
{"tweet_id":1.49114e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is that the flight for tomorrow?"}
{"tweet_id":1.49098e-270,"airline_sentiment":"positive","airline":"American","text":"“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!"}
{"tweet_id":1.49093e-270,"airline_sentiment":"negative","airline":"American","text":"Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us.\"\""}
{"tweet_id":1.4909e-270,"airline_sentiment":"positive","airline":"American","text":"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come"}
{"tweet_id":1.49086e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?"}
{"tweet_id":1.49074e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty"}
{"tweet_id":1.4907e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir customer service (if you can call it that) refunded my money"}
{"tweet_id":1.49066e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir im still on hold..."}
{"tweet_id":1.49062e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks."}
{"tweet_id":1.49061e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!"}
{"tweet_id":1.49058e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?"}
{"tweet_id":1.49056e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal."}
{"tweet_id":1.49047e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @contactcej thanks!"}
{"tweet_id":1.49044e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL."}
{"tweet_id":1.49043e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir SO BAD service in Miami, AirPort.."}
{"tweet_id":1.49028e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service"}
{"tweet_id":1.49024e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir are you guys intentionally trying to lose customers and money?"}
{"tweet_id":1.49023e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why do you continually play the \"\"according to federal regulations\"\" every 58 seconds. I could see if you had quicker service..."}
{"tweet_id":1.49018e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?"}
{"tweet_id":1.49016e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????"}
{"tweet_id":1.49015e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW."}
{"tweet_id":1.49008e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?"}
{"tweet_id":1.48991e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService"}
{"tweet_id":1.48975e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?"}
{"tweet_id":1.48969e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action."}
{"tweet_id":1.48969e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem"}
{"tweet_id":1.48967e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir anything in particular I should ask for.   Will they want me to document my mileage plus status!"}
{"tweet_id":1.48956e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it"}
{"tweet_id":1.48949e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed."}
{"tweet_id":1.48926e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌"}
{"tweet_id":1.48925e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle."}
{"tweet_id":1.48922e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant.  #customerexperience"}
{"tweet_id":1.48919e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first."}
{"tweet_id":1.48901e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530"}
{"tweet_id":1.48881e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's not about the delay.  It's about the communication."}
{"tweet_id":1.48875e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?"}
{"tweet_id":1.48873e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 3611 was supposed to depart at 5:10pm central.  About ready to close the door at 7:34pm central."}
{"tweet_id":1.48868e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!"}
{"tweet_id":1.48865e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Absolutely!"}
{"tweet_id":1.48861e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted"}
{"tweet_id":1.48861e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?"}
{"tweet_id":1.48857e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION  @ THE SAME TIME."}
{"tweet_id":1.48854e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!"}
{"tweet_id":1.48852e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir are flights from Pensacola fl delayed flight 3670"}
{"tweet_id":1.48844e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir the status on my itinerary says on request in red. What's that mean?"}
{"tweet_id":1.48842e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back."}
{"tweet_id":1.48831e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @jokerunning this happened to me too!!!"}
{"tweet_id":1.48826e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call"}
{"tweet_id":1.48823e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭"}
{"tweet_id":1.48813e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?"}
{"tweet_id":1.48792e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??"}
{"tweet_id":1.4878e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in"}
{"tweet_id":1.48777e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you"}
{"tweet_id":1.48753e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?"}
{"tweet_id":1.48749e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now I have to wait \"\"more than 60 minutes\"\""}
{"tweet_id":1.48749e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks, me too"}
{"tweet_id":1.48726e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit"}
{"tweet_id":1.48715e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?"}
{"tweet_id":1.48698e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir the dinner and called me \"\"hon\"\". Not the service I would expect from 1st class.  #disappointed"}
{"tweet_id":1.48693e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir upgraded to 1st class. Inquired about red wine.  \"\"Sauvignon blanc & I can't pronounce the other one.\"\"  Couldn't describe..."}
{"tweet_id":1.4867e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported"}
{"tweet_id":1.48626e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!"}
{"tweet_id":1.48618e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my Mistake multibillion dollar company"}
{"tweet_id":1.48616e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?"}
{"tweet_id":1.48614e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir for our delays !!! I'm out of more money because of you"}
{"tweet_id":1.48612e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have got a flight for\nThe next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit"}
{"tweet_id":1.48607e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ"}
{"tweet_id":1.48604e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @barrettkarabis what a joke you can mail\nThe receipt !! Yet. We can't mail\nThem\nA payment and fly before hand right"}
{"tweet_id":1.48601e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT"}
{"tweet_id":1.48581e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir keep up the good work.  Got me to my destination safe and on time today"}
{"tweet_id":1.4856e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA."}
{"tweet_id":1.48548e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding"}
{"tweet_id":1.48543e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines"}
{"tweet_id":1.48535e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere"}
{"tweet_id":1.48534e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again"}
{"tweet_id":1.48529e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!"}
{"tweet_id":1.48518e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!"}
{"tweet_id":1.48513e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations"}
{"tweet_id":1.48511e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir any ways to get through the 50 minute wait to book a flight?"}
{"tweet_id":1.48505e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Can you provide guidance on how I should work with them to resolve the issue"}
{"tweet_id":1.48492e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it."}
{"tweet_id":1.48485e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?"}
{"tweet_id":1.48483e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works."}
{"tweet_id":1.48479e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView"}
{"tweet_id":1.48466e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable."}
{"tweet_id":1.48465e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!"}
{"tweet_id":1.48459e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now a delay to the rebooked flight?!"}
{"tweet_id":1.48438e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error"}
{"tweet_id":1.48434e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir um no just hanging out what’s new w you?"}
{"tweet_id":1.48396e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise."}
{"tweet_id":1.48394e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :)"}
{"tweet_id":1.48375e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'll try to have a great week once I receive it 😩😭💔"}
{"tweet_id":1.48365e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair"}
{"tweet_id":1.48352e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me."}
{"tweet_id":1.48348e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips"}
{"tweet_id":1.48348e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?"}
{"tweet_id":1.48347e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA"}
{"tweet_id":1.4834e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer."}
{"tweet_id":1.4833e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!"}
{"tweet_id":1.48323e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you're airline is ridiculous"}
{"tweet_id":1.48323e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!"}
{"tweet_id":1.48312e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Is there a way I can get a record of all the flights I've taken with you?"}
{"tweet_id":1.48302e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you for the response, we got it resolved at the counter."}
{"tweet_id":1.48302e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed."}
{"tweet_id":1.48301e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help"}
{"tweet_id":1.483e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up."}
{"tweet_id":1.48299e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀"}
{"tweet_id":1.48291e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably"}
{"tweet_id":1.48285e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thx, someone picked up after 45 minutes"}
{"tweet_id":1.48259e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day"}
{"tweet_id":1.48253e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!"}
{"tweet_id":1.48227e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's unacceptable"}
{"tweet_id":1.48224e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral"}
{"tweet_id":1.48223e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care"}
{"tweet_id":1.48221e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention"}
{"tweet_id":1.48217e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem."}
{"tweet_id":1.48215e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir and just bad cs! I will be back on @JetBlue  at least when you stuck they look out for you and apologize for any trouble"}
{"tweet_id":1.48209e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking"}
{"tweet_id":1.48206e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole"}
{"tweet_id":1.48205e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes I did but no response."}
{"tweet_id":1.48204e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW"}
{"tweet_id":1.48202e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service."}
{"tweet_id":1.48201e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything"}
{"tweet_id":1.4819e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir - don't be jealous.  I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket."}
{"tweet_id":1.48188e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates.  Have been trying to get to an advantage rep 4 two days"}
{"tweet_id":1.48185e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH"}
{"tweet_id":1.48183e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome."}
{"tweet_id":1.48181e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!"}
{"tweet_id":1.48175e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!"}
{"tweet_id":1.48175e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and Cancelled Flightlations, week after week."}
{"tweet_id":1.48161e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?"}
{"tweet_id":1.4816e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir We've sent you more info via DM.  I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc"}
{"tweet_id":1.48151e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've never had anything bad to say until now. No love for faithful customers."}
{"tweet_id":1.48151e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE"}
{"tweet_id":1.48144e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice"}
{"tweet_id":1.48139e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify"}
{"tweet_id":1.48139e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir amen!"}
{"tweet_id":1.48137e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice"}
{"tweet_id":1.4813e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I had it until last night, but because \"\"severe weather\"\" I could make the needed changes and now fair goes up 150 each."}
{"tweet_id":1.48119e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!"}
{"tweet_id":1.48109e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it."}
{"tweet_id":1.48101e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what's done is done. Not much you can do at this point. Trip is already over."}
{"tweet_id":1.481e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir basically u right now http://t.co/IN24Bpb7dw"}
{"tweet_id":1.48099e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty 😐"}
{"tweet_id":1.48091e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work."}
{"tweet_id":1.48088e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just messaged you. Please have someone contact us immediately."}
{"tweet_id":1.48084e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!"}
{"tweet_id":1.48064e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 3349, was supposed to be in little rock at 10am this morning."}
{"tweet_id":1.4806e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir boom. http://t.co/PzGc6Jch7n"}
{"tweet_id":1.48058e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall"}
{"tweet_id":1.48035e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT"}
{"tweet_id":1.48034e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir No worries at all. Y’all have a good one!!"}
{"tweet_id":1.4803e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)"}
{"tweet_id":1.48022e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul"}
{"tweet_id":1.48016e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!"}
{"tweet_id":1.48013e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that"}
{"tweet_id":1.48009e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it..."}
{"tweet_id":1.48007e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz"}
{"tweet_id":1.48005e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after"}
{"tweet_id":1.48005e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no I will be calling corporate!"}
{"tweet_id":1.48003e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage"}
{"tweet_id":1.47997e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!"}
{"tweet_id":1.47981e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!"}
{"tweet_id":1.47958e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V"}
{"tweet_id":1.47953e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over"}
{"tweet_id":1.47942e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today"}
{"tweet_id":1.4794e-270,"airline_sentiment":"negative","airline":"American","text":"Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!"}
{"tweet_id":1.47939e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg"}
{"tweet_id":1.47934e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir originating at SFO and going to LAX."}
{"tweet_id":1.47932e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!"}
{"tweet_id":1.47924e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT"}
{"tweet_id":1.47916e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m"}
{"tweet_id":1.47911e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I've tried...its @USAirways anyway"}
{"tweet_id":1.47906e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir oh I did. All I received back was an email saying \"\" delays happen\"\".. Uh huh.."}
{"tweet_id":1.47906e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page."}
{"tweet_id":1.47885e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated"}
{"tweet_id":1.47871e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Flight Get Me Out Of Chicago."}
{"tweet_id":1.47869e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight"}
{"tweet_id":1.47867e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane."}
{"tweet_id":1.47858e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing."}
{"tweet_id":1.4783e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane"}
{"tweet_id":1.47829e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?"}
{"tweet_id":1.47821e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating"}
{"tweet_id":1.47819e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk"}
{"tweet_id":1.47809e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!"}
{"tweet_id":1.47803e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it."}
{"tweet_id":1.47802e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model."}
{"tweet_id":1.47787e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS."}
{"tweet_id":1.47779e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir so, what should he do next exactly?!"}
{"tweet_id":1.47779e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!"}
{"tweet_id":1.47778e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume"}
{"tweet_id":1.47774e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out."}
{"tweet_id":1.47772e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW"}
{"tweet_id":1.47769e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight"}
{"tweet_id":1.47758e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir See photo of 787 model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg"}
{"tweet_id":1.47753e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered."}
{"tweet_id":1.47751e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?"}
{"tweet_id":1.47746e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?"}
{"tweet_id":1.47746e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money."}
{"tweet_id":1.4773e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line."}
{"tweet_id":1.47713e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I still can't get through to change my flight. This is really important plz help!"}
{"tweet_id":1.47703e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 3127. Just landed in LIT."}
{"tweet_id":1.47703e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems"}
{"tweet_id":1.47702e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?"}
{"tweet_id":1.47699e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir are pets allowed in first class?"}
{"tweet_id":1.47694e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air..."}
{"tweet_id":1.47692e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Can't help now as all seats have been taken.  There has to be a way to handle high volume of call days."}
{"tweet_id":1.47687e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the worst first class boarding service I ever had."}
{"tweet_id":1.47686e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt"}
{"tweet_id":1.47682e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir im tryin to book a flight but cant get ahold of anyone!"}
{"tweet_id":1.4767e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Am I upgraded on my next flight?"}
{"tweet_id":1.47667e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience?"}
{"tweet_id":1.4766e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?"}
{"tweet_id":1.47655e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!"}
{"tweet_id":1.47649e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!"}
{"tweet_id":1.47647e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir already shared with them. Nothing done!"}
{"tweet_id":1.47647e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @kanne822 @SouthwestAir is better than AA."}
{"tweet_id":1.47639e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!"}
{"tweet_id":1.47639e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!"}
{"tweet_id":1.47637e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?"}
{"tweet_id":1.47636e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291"}
{"tweet_id":1.47635e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks... I finally got through this afternoon.  :)"}
{"tweet_id":1.47634e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too.."}
{"tweet_id":1.47628e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir WHERE IS MY BAG?!?!?!"}
{"tweet_id":1.47627e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir it was 639"}
{"tweet_id":1.47626e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!"}
{"tweet_id":1.47625e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW"}
{"tweet_id":1.47623e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available"}
{"tweet_id":1.47621e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I paid using Paypal online and after I was charged there was a \"\"System Error\"\" which is what I ended up calling about."}
{"tweet_id":1.47619e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all"}
{"tweet_id":1.47618e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket."}
{"tweet_id":1.47617e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks, I'll look forward to the response."}
{"tweet_id":1.47611e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!"}
{"tweet_id":1.47602e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes there's issues on the site as well unfortunately."}
{"tweet_id":1.47598e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?"}
{"tweet_id":1.47598e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning."}
{"tweet_id":1.47597e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Will it be this year, do you think?"}
{"tweet_id":1.47593e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you, truly appreciate the help, just sent a DM"}
{"tweet_id":1.47592e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo"}
{"tweet_id":1.47591e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck"}
{"tweet_id":1.4759e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized"}
{"tweet_id":1.47586e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful."}
{"tweet_id":1.47585e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!"}
{"tweet_id":1.47581e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers.   hahahah pathetic"}
{"tweet_id":1.47579e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to \"\"weather\"\", while other flights were still landing at DFW"}
{"tweet_id":1.47571e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir boarding in 2mins YAY!!!!"}
{"tweet_id":1.4757e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck"}
{"tweet_id":1.47565e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you so much."}
{"tweet_id":1.47564e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever"}
{"tweet_id":1.47562e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!"}
{"tweet_id":1.47553e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes."}
{"tweet_id":1.47545e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now"}
{"tweet_id":1.47544e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!"}
{"tweet_id":1.47535e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat."}
{"tweet_id":1.47533e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?"}
{"tweet_id":1.47519e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day"}
{"tweet_id":1.47516e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant"}
{"tweet_id":1.47516e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......"}
{"tweet_id":1.47515e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ"}
{"tweet_id":1.47512e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now."}
{"tweet_id":1.47505e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!"}
{"tweet_id":1.47486e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby."}
{"tweet_id":1.47484e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you for the assistance"}
{"tweet_id":1.47484e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?"}
{"tweet_id":1.47474e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB"}
{"tweet_id":1.47466e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim"}
{"tweet_id":1.47461e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?"}
{"tweet_id":1.47454e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain"}
{"tweet_id":1.47445e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw"}
{"tweet_id":1.47445e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir what's the best number to use?"}
{"tweet_id":1.47441e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on."}
{"tweet_id":1.47428e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been on the phone for 47 minutes...said it would be 10...  Any advice?"}
{"tweet_id":1.47416e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN"}
{"tweet_id":1.47412e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks. Delivery status??"}
{"tweet_id":1.47409e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard."}
{"tweet_id":1.47405e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?"}
{"tweet_id":1.47397e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?"}
{"tweet_id":1.47396e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r"}
{"tweet_id":1.4738e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we did check before going to de airport and everything was fine. #fail"}
{"tweet_id":1.47379e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS"}
{"tweet_id":1.47379e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru."}
{"tweet_id":1.47374e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!"}
{"tweet_id":1.4737e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation."}
{"tweet_id":1.47363e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir This entire process took sooooo long that no decent seats are left.  #customerservice"}
{"tweet_id":1.47353e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it."}
{"tweet_id":1.47347e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5"}
{"tweet_id":1.47347e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all."}
{"tweet_id":1.47345e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you!!!! I will be there to pick her up on time."}
{"tweet_id":1.47341e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher"}
{"tweet_id":1.47332e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir so whats the hold up on flight 4302?"}
{"tweet_id":1.47332e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion."}
{"tweet_id":1.47324e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you."}
{"tweet_id":1.47315e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir After being patient about my \"\"delayed\"\" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!"}
{"tweet_id":1.4731e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service."}
{"tweet_id":1.47309e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night"}
{"tweet_id":1.47301e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)"}
{"tweet_id":1.47295e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline."}
{"tweet_id":1.47289e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work."}
{"tweet_id":1.47286e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said \"\"we are waiting for the mechanics to finish lunch\"\"!"}
{"tweet_id":1.47282e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call."}
{"tweet_id":1.47281e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can I redeem AAdavantage miles on LAN flights?"}
{"tweet_id":1.4728e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!"}
{"tweet_id":1.47275e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour."}
{"tweet_id":1.47269e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday."}
{"tweet_id":1.47269e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice"}
{"tweet_id":1.47258e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows."}
{"tweet_id":1.47258e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks"}
{"tweet_id":1.47255e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take"}
{"tweet_id":1.47249e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply"}
{"tweet_id":1.47248e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?"}
{"tweet_id":1.4724e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir THANK YOU!!! 👍👍👍👍👍"}
{"tweet_id":1.47228e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour 😫😫😫"}
{"tweet_id":1.47215e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!"}
{"tweet_id":1.47197e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!"}
{"tweet_id":1.47196e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD"}
{"tweet_id":1.47196e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check."}
{"tweet_id":1.47184e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you. They are processing my refund."}
{"tweet_id":1.47181e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?"}
{"tweet_id":1.47171e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions."}
{"tweet_id":1.4717e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane"}
{"tweet_id":1.47169e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the \"\"flyers right's booklet\"\""}
{"tweet_id":1.47169e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir please dm me"}
{"tweet_id":1.47163e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday."}
{"tweet_id":1.47155e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag"}
{"tweet_id":1.47147e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir great job and great service in and out of SDF this weekend during the winter storm."}
{"tweet_id":1.47141e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage."}
{"tweet_id":1.47138e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain."}
{"tweet_id":1.47136e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx"}
{"tweet_id":1.47136e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks"}
{"tweet_id":1.47133e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks"}
{"tweet_id":1.47129e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?"}
{"tweet_id":1.47128e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands."}
{"tweet_id":1.47124e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!"}
{"tweet_id":1.47123e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir yes I have. Thanks"}
{"tweet_id":1.47119e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 77min still on hold to chg award travel #sorrynotsorry"}
{"tweet_id":1.47118e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then..."}
{"tweet_id":1.47106e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir i got a new reservation for tomorrow. Thanks!"}
{"tweet_id":1.471e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I have a couple questions for you, if you’re available for PM?"}
{"tweet_id":1.47095e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted?"}
{"tweet_id":1.47087e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir still not taking calls ?   Storm ended 2 days ago. Be like pats and #doyourjob"}
{"tweet_id":1.47086e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!"}
{"tweet_id":1.47081e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Thank you"}
{"tweet_id":1.47079e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!"}
{"tweet_id":1.47079e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not helpful"}
{"tweet_id":1.47076e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt"}
{"tweet_id":1.47074e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't."}
{"tweet_id":1.47074e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b"}
{"tweet_id":1.47072e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir well you spelled my name wrong."}
{"tweet_id":1.47071e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold"}
{"tweet_id":1.47053e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess."}
{"tweet_id":1.47051e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no standby line update online or on app either is troubling"}
{"tweet_id":1.47039e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis"}
{"tweet_id":1.47034e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thx, just sent the DM"}
{"tweet_id":1.47024e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!"}
{"tweet_id":1.47022e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it."}
{"tweet_id":1.47003e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl"}
{"tweet_id":1.46998e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line."}
{"tweet_id":1.46996e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM."}
{"tweet_id":1.46989e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \"\"bag has not yet been located\"\". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?"}
{"tweet_id":1.46987e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!"}
{"tweet_id":1.46975e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @maxfitgirl29 next time fly Southwest..."}
{"tweet_id":1.46961e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Still on hold. Way to suck."}
{"tweet_id":1.46945e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!"}
{"tweet_id":1.46944e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be"}
{"tweet_id":1.46944e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox."}
{"tweet_id":1.46941e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir get me outta here"}
{"tweet_id":1.46941e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…"}
{"tweet_id":1.4694e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions"}
{"tweet_id":1.46936e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir don't they already know ?  Isn't everyone sharing how nasty the food is? It's not even close to decent."}
{"tweet_id":1.46932e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate."}
{"tweet_id":1.46927e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it"}
{"tweet_id":1.46918e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight."}
{"tweet_id":1.46917e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga"}
{"tweet_id":1.46916e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir due to road conditions"}
{"tweet_id":1.46915e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport   1/2"}
{"tweet_id":1.46913e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!"}
{"tweet_id":1.46912e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport"}
{"tweet_id":1.4691e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr"}
{"tweet_id":1.46902e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers"}
{"tweet_id":1.46901e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day."}
{"tweet_id":1.46899e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??"}
{"tweet_id":1.46892e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day."}
{"tweet_id":1.46885e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job."}
{"tweet_id":1.4688e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!"}
{"tweet_id":1.46874e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks!"}
{"tweet_id":1.46873e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir well Done all of you xx"}
{"tweet_id":1.46866e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info."}
{"tweet_id":1.46862e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister"}
{"tweet_id":1.46855e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us."}
{"tweet_id":1.46855e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too"}
{"tweet_id":1.46851e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr.."}
{"tweet_id":1.46849e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir My father loved working for you as well as PanAm"}
{"tweet_id":1.46848e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?"}
{"tweet_id":1.46837e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available."}
{"tweet_id":1.46832e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain"}
{"tweet_id":1.46819e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!"}
{"tweet_id":1.46813e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service."}
{"tweet_id":1.46807e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair"}
{"tweet_id":1.46795e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true"}
{"tweet_id":1.46781e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!"}
{"tweet_id":1.46781e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir followback"}
{"tweet_id":1.46781e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hahaha.... \"\"Meanwhile in Russia....\"\""}
{"tweet_id":1.46779e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for keeping us safe"}
{"tweet_id":1.46779e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport\nLots of info available of #winterops"}
{"tweet_id":1.46776e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is that the \"\"record locator\"\"?"}
{"tweet_id":1.46775e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!"}
{"tweet_id":1.46773e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating"}
{"tweet_id":1.46769e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help"}
{"tweet_id":1.46766e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to."}
{"tweet_id":1.46764e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place"}
{"tweet_id":1.46762e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected"}
{"tweet_id":1.4675e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)"}
{"tweet_id":1.46747e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening."}
{"tweet_id":1.46737e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous"}
{"tweet_id":1.46734e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that."}
{"tweet_id":1.46725e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair"}
{"tweet_id":1.46723e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here ."}
{"tweet_id":1.46716e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?"}
{"tweet_id":1.46715e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm"}
{"tweet_id":1.46704e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage"}
{"tweet_id":1.46703e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir really"}
{"tweet_id":1.467e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how can I when system always hangs up on me?"}
{"tweet_id":1.46696e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir DM sent"}
{"tweet_id":1.46686e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!"}
{"tweet_id":1.4668e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing."}
{"tweet_id":1.46669e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24."}
{"tweet_id":1.46656e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir okay. I just sent it."}
{"tweet_id":1.46642e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply"}
{"tweet_id":1.46638e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks....."}
{"tweet_id":1.46634e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir seriously, you treat your passengers like shit."}
{"tweet_id":1.46625e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay"}
{"tweet_id":1.46621e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again."}
{"tweet_id":1.46608e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Define \"\"sincerely\"\". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media."}
{"tweet_id":1.46603e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination."}
{"tweet_id":1.46602e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir #AmericanView\nThe view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq"}
{"tweet_id":1.46596e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! \n#thanksamericanairlines"}
{"tweet_id":1.4659e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New \"\"Economy Dungeon\"\" class coming? http://t.co/pl9Sop5IHu"}
{"tweet_id":1.46589e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @usairways who is the next stop after customer service."}
{"tweet_id":1.46588e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email."}
{"tweet_id":1.46586e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir sure, thank you!"}
{"tweet_id":1.46577e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways."}
{"tweet_id":1.46568e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation?"}
{"tweet_id":1.46556e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on"}
{"tweet_id":1.46548e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?"}
{"tweet_id":1.46545e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB"}
{"tweet_id":1.46529e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir dmed back"}
{"tweet_id":1.46528e-270,"airline_sentiment":"neutral","airline":"American","text":"Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”"}
{"tweet_id":1.46526e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email"}
{"tweet_id":1.46501e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta"}
{"tweet_id":1.465e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up."}
{"tweet_id":1.46498e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help"}
{"tweet_id":1.46493e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable"}
{"tweet_id":1.46493e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???"}
{"tweet_id":1.46492e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡"}
{"tweet_id":1.4649e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min"}
{"tweet_id":1.46477e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!"}
{"tweet_id":1.46476e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure."}
{"tweet_id":1.46473e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options"}
{"tweet_id":1.46473e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 2 months and still no exec platinum member cards. What gives?"}
{"tweet_id":1.46471e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts"}
{"tweet_id":1.46469e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you can tweet but not call! You're like a bad boyfriend!"}
{"tweet_id":1.46465e-270,"airline_sentiment":"positive","airline":"American","text":".@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one."}
{"tweet_id":1.46458e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is."}
{"tweet_id":1.46451e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?"}
{"tweet_id":1.46439e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability"}
{"tweet_id":1.46432e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again."}
{"tweet_id":1.46431e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink"}
{"tweet_id":1.46431e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help"}
{"tweet_id":1.46423e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!"}
{"tweet_id":1.46421e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help"}
{"tweet_id":1.46418e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service."}
{"tweet_id":1.46417e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay"}
{"tweet_id":1.46407e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need to rebook and I cannot get an agent. Can you help?"}
{"tweet_id":1.46406e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us"}
{"tweet_id":1.46405e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code"}
{"tweet_id":1.464e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit."}
{"tweet_id":1.46394e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!"}
{"tweet_id":1.46393e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?"}
{"tweet_id":1.46392e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir need help changing a flight. Please dm"}
{"tweet_id":1.46378e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back"}
{"tweet_id":1.46377e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Will my us air points now be combined with yours?"}
{"tweet_id":1.46373e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!"}
{"tweet_id":1.4637e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir research buddy. Read my previous tweets and get some context."}
{"tweet_id":1.46369e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?"}
{"tweet_id":1.46368e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some..."}
{"tweet_id":1.46365e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you're not finding it bc @united  rebooked us on your airline when they realized they couldn't get us home - and we're at ORD"}
{"tweet_id":1.46363e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?"}
{"tweet_id":1.46361e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you."}
{"tweet_id":1.46361e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun"}
{"tweet_id":1.46354e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter"}
{"tweet_id":1.46349e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir done."}
{"tweet_id":1.46347e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir would it be possible to change my flight on your website? Many thanks"}
{"tweet_id":1.46336e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline"}
{"tweet_id":1.46333e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!"}
{"tweet_id":1.46328e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher"}
{"tweet_id":1.46327e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected."}
{"tweet_id":1.46325e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!"}
{"tweet_id":1.46322e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again"}
{"tweet_id":1.46313e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair why am I not being given a callback option??! Why has this service been turned off?"}
{"tweet_id":1.46304e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?"}
{"tweet_id":1.46301e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do"}
{"tweet_id":1.46299e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us."}
{"tweet_id":1.46299e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir  that's what I am hoping for"}
{"tweet_id":1.46295e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :("}
{"tweet_id":1.46293e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir make that 7hours now"}
{"tweet_id":1.46288e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️"}
{"tweet_id":1.46287e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online?  I don't want to lose all the funds on the ticket.  HELP!!! :("}
{"tweet_id":1.46284e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend"}
{"tweet_id":1.46283e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need HELP!  I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy."}
{"tweet_id":1.46283e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat"}
{"tweet_id":1.46278e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Trying  to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU"}
{"tweet_id":1.46275e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change"}
{"tweet_id":1.46268e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes."}
{"tweet_id":1.46266e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in"}
{"tweet_id":1.46265e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag"}
{"tweet_id":1.46261e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir dmed the name"}
{"tweet_id":1.46246e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA"}
{"tweet_id":1.46244e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children."}
{"tweet_id":1.4624e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir long mait. Repair wait at gate - Capt Said \"\"paperwork formality\"\"- forced to check bag rudely-returning CC reader doesn't work"}
{"tweet_id":1.46226e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL."}
{"tweet_id":1.46224e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel"}
{"tweet_id":1.46215e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}"}
{"tweet_id":1.46204e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got."}
{"tweet_id":1.462e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!"}
{"tweet_id":1.46197e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir flight 353"}
{"tweet_id":1.46194e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at."}
{"tweet_id":1.46192e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways \"\"ma'am if you have a complaint you should visit our customer service desk\"\" {sees line ~45 people deep}"}
{"tweet_id":1.46187e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face"}
{"tweet_id":1.46185e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff"}
{"tweet_id":1.46184e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows..."}
{"tweet_id":1.46178e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I DM'd you. Anything you can do?"}
{"tweet_id":1.46168e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra"}
{"tweet_id":1.46164e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL"}
{"tweet_id":1.46163e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC"}
{"tweet_id":1.46126e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?"}
{"tweet_id":1.46124e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold"}
{"tweet_id":1.46124e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir refund"}
{"tweet_id":1.46122e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?"}
{"tweet_id":1.46121e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE."}
{"tweet_id":1.46121e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional"}
{"tweet_id":1.46106e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir SJC->LAX. After the fourth time, I gave up!"}
{"tweet_id":1.46098e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect"}
{"tweet_id":1.46084e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?"}
{"tweet_id":1.46075e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your staff at JFK airport are discussing the way we we're left stranded"}
{"tweet_id":1.46073e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online...."}
{"tweet_id":1.46072e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir still no response from AA. great job guys!"}
{"tweet_id":1.46053e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?"}
{"tweet_id":1.46049e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir confused at the definition of a \"\"preferred seat.\"\" I paid extra for one and got a regular seat with no legroom. Unimpressed."}
{"tweet_id":1.46047e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20."}
{"tweet_id":1.46034e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today."}
{"tweet_id":1.46023e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?"}
{"tweet_id":1.46011e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?"}
{"tweet_id":1.4601e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL"}
{"tweet_id":1.46009e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights."}
{"tweet_id":1.45995e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous"}
{"tweet_id":1.45994e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I dmed"}
{"tweet_id":1.45987e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir don't see response!"}
{"tweet_id":1.45985e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face"}
{"tweet_id":1.45973e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!"}
{"tweet_id":1.45971e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!"}
{"tweet_id":1.45971e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated"}
{"tweet_id":1.45969e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure\"\" - no shit."}
{"tweet_id":1.45967e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru"}
{"tweet_id":1.45965e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @united week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to..."}
{"tweet_id":1.45963e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her  the drunk passenger had to have a wheelchair to get off plane"}
{"tweet_id":1.45963e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me \"\"it's been a challenging\"\""}
{"tweet_id":1.45962e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Priority baggage evidently means it comes out last"}
{"tweet_id":1.4596e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client"}
{"tweet_id":1.45957e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars..."}
{"tweet_id":1.45956e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now."}
{"tweet_id":1.45955e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me..."}
{"tweet_id":1.45953e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a..."}
{"tweet_id":1.45951e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? #Explain #whyfly"}
{"tweet_id":1.45951e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help"}
{"tweet_id":1.45945e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold"}
{"tweet_id":1.45938e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks"}
{"tweet_id":1.45925e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes"}
{"tweet_id":1.45925e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say."}
{"tweet_id":1.45921e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember."}
{"tweet_id":1.45913e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution"}
{"tweet_id":1.45911e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway."}
{"tweet_id":1.45903e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?"}
{"tweet_id":1.45903e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you for responding rather quickly btw"}
{"tweet_id":1.45898e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir the saga continues.."}
{"tweet_id":1.45896e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket"}
{"tweet_id":1.45895e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir ok thank you!"}
{"tweet_id":1.45889e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir could you guys follow me so I can dm yall please"}
{"tweet_id":1.45887e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?"}
{"tweet_id":1.45884e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet."}
{"tweet_id":1.4588e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand.  #allrepresentativesbusy #nooption"}
{"tweet_id":1.45877e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank You! CC: @packermama1"}
{"tweet_id":1.45875e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with"}
{"tweet_id":1.45868e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?"}
{"tweet_id":1.45865e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't."}
{"tweet_id":1.45864e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes but not with much help from you guys"}
{"tweet_id":1.45862e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst"}
{"tweet_id":1.45862e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--"}
{"tweet_id":1.45861e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!"}
{"tweet_id":1.4586e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir two were non revs, right?"}
{"tweet_id":1.45852e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir check your DM please"}
{"tweet_id":1.45851e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks"}
{"tweet_id":1.45851e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair"}
{"tweet_id":1.45849e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger."}
{"tweet_id":1.45846e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You are having phone issues.  Please fix it!!!!"}
{"tweet_id":1.45843e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I can't!!!  No one can't get to \"\"hold\"\".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED"}
{"tweet_id":1.45835e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again"}
{"tweet_id":1.45834e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is your website down? I haven't been able to check in to my flight all morning."}
{"tweet_id":1.45825e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?"}
{"tweet_id":1.45813e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir how we looking? We going to be able to get out on time? #flight353"}
{"tweet_id":1.45805e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!"}
{"tweet_id":1.458e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP"}
{"tweet_id":1.45799e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days."}
{"tweet_id":1.45796e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset"}
{"tweet_id":1.45777e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."}
{"tweet_id":1.45775e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please."}
{"tweet_id":1.45773e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir =UNAmerican Airlines just lies and poor customer services..."}
{"tweet_id":1.45758e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir thank you"}
{"tweet_id":1.45757e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥"}
{"tweet_id":1.45754e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I sent you a DM, can you please help."}
{"tweet_id":1.45746e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!"}
{"tweet_id":1.45742e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes. Just sayin' that was a particularly poorly handled situation."}
{"tweet_id":1.4574e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I had to pay extra $$ cos that flight was \"\"no longer available\"\" just because it wouldn't accept my US Card for a 1 way into NYC"}
{"tweet_id":1.45736e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?"}
{"tweet_id":1.45736e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can you?"}
{"tweet_id":1.45734e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through."}
{"tweet_id":1.4573e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?"}
{"tweet_id":1.4573e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable"}
{"tweet_id":1.45727e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?"}
{"tweet_id":1.45721e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Please follow me."}
{"tweet_id":1.45717e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Any way that we could look at other options for today?"}
{"tweet_id":1.45715e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you're almost as bad as @united"}
{"tweet_id":1.45711e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N"}
{"tweet_id":1.45703e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir there is two hour wait"}
{"tweet_id":1.45701e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can't get thru to anyone on phone"}
{"tweet_id":1.45696e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!"}
{"tweet_id":1.4569e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make."}
{"tweet_id":1.45676e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!"}
{"tweet_id":1.45672e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways \"\"but I take meds that make me severely dehydrated\"\" {sigh}"}
{"tweet_id":1.45667e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir dm me your email address,  I will tell you my ordeal, then you tell me what you think is fair"}
{"tweet_id":1.45667e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I did set up notifications through AA & Us airways. still nothing"}
{"tweet_id":1.45666e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day"}
{"tweet_id":1.45663e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  upon entering plane to 2 @USAirways stewardesses: \"\"can I have some water?\"\" \"\"no we don't do that. please take your seat\"\""}
{"tweet_id":1.45658e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The website won't let me view my reservation due to \"\"changes made outside http://t.co/nwF2FkA8fY\"\". I'm on hold now to get help."}
{"tweet_id":1.45649e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?"}
{"tweet_id":1.45647e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates"}
{"tweet_id":1.45647e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled"}
{"tweet_id":1.45644e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!"}
{"tweet_id":1.45642e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife"}
{"tweet_id":1.45641e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir #oaaret is our flight Cancelled Flightled?"}
{"tweet_id":1.45637e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's not a friend it's a legally required chaperone on a school trip."}
{"tweet_id":1.45637e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled"}
{"tweet_id":1.4563e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's more than technical problems. #frustrated #answerthephone \nRes. on hold and can't get thru to use a credit to pay for it"}
{"tweet_id":1.45628e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir good morning, please let me know if I will be able to get those luggage tags.   Tx!"}
{"tweet_id":1.4562e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv"}
{"tweet_id":1.45615e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir on hold again....estimated 2 hr hold"}
{"tweet_id":1.45608e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help"}
{"tweet_id":1.45607e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch"}
{"tweet_id":1.45606e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs"}
{"tweet_id":1.45585e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the one at 11:30am? My app still shows it as on time!"}
{"tweet_id":1.4558e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out."}
{"tweet_id":1.45578e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire"}
{"tweet_id":1.4557e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir  thanks hoping that by wed I can get back to DFW"}
{"tweet_id":1.45568e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J"}
{"tweet_id":1.45564e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir keep trying to call to change reservation and you keep hanging up on me"}
{"tweet_id":1.45556e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Will do. Appreciate the replies though."}
{"tweet_id":1.45553e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie"}
{"tweet_id":1.4554e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks."}
{"tweet_id":1.45532e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!"}
{"tweet_id":1.4553e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!"}
{"tweet_id":1.45529e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead."}
{"tweet_id":1.45525e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?"}
{"tweet_id":1.45512e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs"}
{"tweet_id":1.4551e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir work would be much better with my lesson plans and music for my classes today."}
{"tweet_id":1.45498e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your call system is a fucking joke"}
{"tweet_id":1.45488e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐"}
{"tweet_id":1.45484e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?"}
{"tweet_id":1.45478e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir No worries. Don't blame you for weather."}
{"tweet_id":1.45471e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!"}
{"tweet_id":1.45468e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted"}
{"tweet_id":1.45456e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA."}
{"tweet_id":1.45455e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours"}
{"tweet_id":1.45449e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?"}
{"tweet_id":1.45444e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?"}
{"tweet_id":1.45432e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you Cancelled Flightled my flight due to \"\"weather\"\" when others are flying out just fine.  No compensation, no resolution.  Incompetent."}
{"tweet_id":1.45429e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 8 hours on the phone yesterday.  Really?  Still doesn't pick up status on US Air flight."}
{"tweet_id":1.45428e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I need to be back in Cleveland as early as possible tomorrow"}
{"tweet_id":1.45424e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir worst experience ever. @VirginAmerica all the way!"}
{"tweet_id":1.45424e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution"}
{"tweet_id":1.45416e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I fail to see how telling a caller that a bag may take \"\"18 hours\"\" to get from JFK to Brooklyn is \"\"the best we can\"\""}
{"tweet_id":1.45416e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service"}
{"tweet_id":1.45413e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back."}
{"tweet_id":1.45398e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir please message me for assistance - can't get through to anyone."}
{"tweet_id":1.45394e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir - trying to track down backs for two of my attendees #help"}
{"tweet_id":1.45389e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude"}
{"tweet_id":1.45387e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how comes no one has answered my calls or emails?"}
{"tweet_id":1.45383e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful."}
{"tweet_id":1.4538e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice"}
{"tweet_id":1.45376e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX."}
{"tweet_id":1.45376e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir does that mean my ktn is not in my reservation?"}
{"tweet_id":1.45371e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for responding ... will do!"}
{"tweet_id":1.45368e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology"}
{"tweet_id":1.45367e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!"}
{"tweet_id":1.45356e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?"}
{"tweet_id":1.45349e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers"}
{"tweet_id":1.45348e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I just sent a DM"}
{"tweet_id":1.45346e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Eleonora7 good luck I've been waiting a week"}
{"tweet_id":1.45344e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn"}
{"tweet_id":1.45329e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters.\nDirect email?"}
{"tweet_id":1.45323e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ✈️ brand http://t.co/XHSUUpHeZe"}
{"tweet_id":1.45322e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love..."}
{"tweet_id":1.45319e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed."}
{"tweet_id":1.45319e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you so much that helps a lot."}
{"tweet_id":1.45318e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand that, but I'm not even being put on hold - it says \"\"try again Late Flightr, goodbye\"\"."}
{"tweet_id":1.45317e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I do not need an apology. I need you to fix it in a competent manner."}
{"tweet_id":1.45317e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio."}
{"tweet_id":1.45315e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!"}
{"tweet_id":1.45313e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details."}
{"tweet_id":1.45298e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?"}
{"tweet_id":1.45294e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir But you called me - and hung up."}
{"tweet_id":1.45287e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you!"}
{"tweet_id":1.45284e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass."}
{"tweet_id":1.45283e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet."}
{"tweet_id":1.45277e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!"}
{"tweet_id":1.45276e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u"}
{"tweet_id":1.45268e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?"}
{"tweet_id":1.45246e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is there anyone online that can help... the flight leaves in 3 hrs"}
{"tweet_id":1.4523e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer &  have layovers. Too Late Flight to find a reasonably priced alternative."}
{"tweet_id":1.45221e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing."}
{"tweet_id":1.45218e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I called the EP line and 4 hours Late Flightr I was called back.  I sat on hold for over a hour to US Airways and then cut off"}
{"tweet_id":1.45218e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?"}
{"tweet_id":1.452e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight."}
{"tweet_id":1.45196e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked."}
{"tweet_id":1.45188e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through."}
{"tweet_id":1.45181e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Telling frustrated customers \"\"we are super busy, please call back Late Flightr kthxbai\"\" and then hanging up is not the best practice."}
{"tweet_id":1.4518e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward"}
{"tweet_id":1.45174e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer"}
{"tweet_id":1.4517e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information"}
{"tweet_id":1.45163e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW.  Hope you go bankrupt!"}
{"tweet_id":1.45163e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling."}
{"tweet_id":1.45162e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)"}
{"tweet_id":1.45158e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!"}
{"tweet_id":1.45156e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks"}
{"tweet_id":1.45156e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate."}
{"tweet_id":1.45149e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying."}
{"tweet_id":1.45129e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Will 2396 be Cancelled Flightled tonight?"}
{"tweet_id":1.45128e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst"}
{"tweet_id":1.4512e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message."}
{"tweet_id":1.45115e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined."}
{"tweet_id":1.45111e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?"}
{"tweet_id":1.45101e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!"}
{"tweet_id":1.451e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications."}
{"tweet_id":1.45093e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic ."}
{"tweet_id":1.45089e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job"}
{"tweet_id":1.45081e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!"}
{"tweet_id":1.45076e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!"}
{"tweet_id":1.45068e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke"}
{"tweet_id":1.45062e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA"}
{"tweet_id":1.45053e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 2days 2plains 2fails"}
{"tweet_id":1.4505e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work"}
{"tweet_id":1.4505e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  so far all I am getting is \"\"maybe your bag will come today. We don't know.\"\" Website says \"\"status unknown\"\"- can you help?"}
{"tweet_id":1.45048e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!"}
{"tweet_id":1.45047e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?"}
{"tweet_id":1.45045e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics..."}
{"tweet_id":1.45032e-270,"airline_sentiment":"negative","airline":"American","text":"last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!"}
{"tweet_id":1.45025e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs"}
{"tweet_id":1.45023e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir no worries, loved flying with you guys. Thanks!"}
{"tweet_id":1.45019e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!"}
{"tweet_id":1.45012e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service"}
{"tweet_id":1.45011e-270,"airline_sentiment":"negative","airline":"American","text":"@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday."}
{"tweet_id":1.45008e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was \"\"taken off\"\""}
{"tweet_id":1.45002e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned"}
{"tweet_id":1.44997e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir would also like say kind move on adding the points !"}
{"tweet_id":1.44982e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot"}
{"tweet_id":1.4496e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass"}
{"tweet_id":1.44957e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir all right, but can you give me an email to write to ?"}
{"tweet_id":1.4495e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is DFW accepting any arrivals or departures today?"}
{"tweet_id":1.44948e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?"}
{"tweet_id":1.44943e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back"}
{"tweet_id":1.44942e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!"}
{"tweet_id":1.44941e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report."}
{"tweet_id":1.44933e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?"}
{"tweet_id":1.44929e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated."}
{"tweet_id":1.44928e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for"}
{"tweet_id":1.44923e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir If you care, could you have someone call me to explain what is going on."}
{"tweet_id":1.44922e-270,"airline_sentiment":"negative","airline":"American","text":"Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!"}
{"tweet_id":1.4491e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted"}
{"tweet_id":1.44902e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out."}
{"tweet_id":1.44897e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back"}
{"tweet_id":1.44888e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put"}
{"tweet_id":1.44885e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?"}
{"tweet_id":1.44885e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool"}
{"tweet_id":1.44881e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir  @SouthwestAir  — Y'all will like this one. http://t.co/hF8aJZ4ffl"}
{"tweet_id":1.44881e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD"}
{"tweet_id":1.44875e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !"}
{"tweet_id":1.44869e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff."}
{"tweet_id":1.44869e-270,"airline_sentiment":"negative","airline":"American","text":"“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad."}
{"tweet_id":1.44866e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left"}
{"tweet_id":1.44866e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!"}
{"tweet_id":1.44857e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW"}
{"tweet_id":1.44854e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored."}
{"tweet_id":1.44844e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I am still waiting for that call back. Stranded and no one to talk to"}
{"tweet_id":1.44839e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated..."}
{"tweet_id":1.44829e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!"}
{"tweet_id":1.44827e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!"}
{"tweet_id":1.44822e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them."}
{"tweet_id":1.44819e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation.  When is it going to be done?"}
{"tweet_id":1.44814e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night."}
{"tweet_id":1.44792e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous."}
{"tweet_id":1.44783e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers."}
{"tweet_id":1.44779e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines"}
{"tweet_id":1.44777e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir .. UMM hello?"}
{"tweet_id":1.44772e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir QSVGRU when would the next flight arrive?"}
{"tweet_id":1.44771e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether"}
{"tweet_id":1.44766e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how do I see your report team?"}
{"tweet_id":1.44764e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines"}
{"tweet_id":1.44757e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have \"\"grounded\"\" me today #painandsuffering"}
{"tweet_id":1.44747e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP."}
{"tweet_id":1.44747e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours."}
{"tweet_id":1.44747e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???"}
{"tweet_id":1.44741e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not \"\"scheduled\"\" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u"}
{"tweet_id":1.44737e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer"}
{"tweet_id":1.44736e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight."}
{"tweet_id":1.44722e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!"}
{"tweet_id":1.44721e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again."}
{"tweet_id":1.4471e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it."}
{"tweet_id":1.44707e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help"}
{"tweet_id":1.44707e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back"}
{"tweet_id":1.44704e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?"}
{"tweet_id":1.44694e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable."}
{"tweet_id":1.44671e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you!"}
{"tweet_id":1.44646e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I Love American Airlines :D"}
{"tweet_id":1.44643e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are \"\"dead air\"\"."}
{"tweet_id":1.44636e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call"}
{"tweet_id":1.44635e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!"}
{"tweet_id":1.44629e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?"}
{"tweet_id":1.4462e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated"}
{"tweet_id":1.44616e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!"}
{"tweet_id":1.44615e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no"}
{"tweet_id":1.44597e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside"}
{"tweet_id":1.44593e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday."}
{"tweet_id":1.44587e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff"}
{"tweet_id":1.44585e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi"}
{"tweet_id":1.4457e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir , CHECK DM PLEASE!"}
{"tweet_id":1.44561e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir got a callback at 1 am, took care of it. thanks."}
{"tweet_id":1.44558e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!"}
{"tweet_id":1.44537e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???"}
{"tweet_id":1.44535e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop"}
{"tweet_id":1.44535e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!"}
{"tweet_id":1.44515e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ"}
{"tweet_id":1.44511e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!"}
{"tweet_id":1.44494e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???"}
{"tweet_id":1.44455e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i tried all day. Have been disconnected due to \"\"heavy call volume.\"\""}
{"tweet_id":1.44451e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir is flight 2413 to LA delayed?"}
{"tweet_id":1.44423e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks :-) Good to be back safely. See you again soon!"}
{"tweet_id":1.4442e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow"}
{"tweet_id":1.4441e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview"}
{"tweet_id":1.44408e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas \"\"This feature is currently unavailable\"\" appears ?"}
{"tweet_id":1.44403e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir When did they start to sell water @AdmiralsClub ?"}
{"tweet_id":1.444e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous"}
{"tweet_id":1.4439e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?"}
{"tweet_id":1.44389e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John."}
{"tweet_id":1.44348e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!"}
{"tweet_id":1.44344e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good"}
{"tweet_id":1.44336e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together."}
{"tweet_id":1.4433e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever."}
{"tweet_id":1.44322e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700..."}
{"tweet_id":1.44315e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️"}
{"tweet_id":1.44307e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy"}
{"tweet_id":1.44282e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!"}
{"tweet_id":1.44279e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline."}
{"tweet_id":1.44267e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)"}
{"tweet_id":1.44196e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 953 our  fligth Somthing to talk  about this?"}
{"tweet_id":1.44192e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy"}
{"tweet_id":1.44191e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all"}
{"tweet_id":1.44185e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday."}
{"tweet_id":1.44083e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks. They did not charge anything in the end so all is good."}
{"tweet_id":1.44082e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!"}
{"tweet_id":1.44071e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?"}
{"tweet_id":1.44065e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help."}
{"tweet_id":1.44052e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been \"\"reticketed\"\" on."}
{"tweet_id":1.44047e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried."}
{"tweet_id":1.44026e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in"}
{"tweet_id":1.44022e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to"}
{"tweet_id":1.44006e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭"}
{"tweet_id":1.44001e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance."}
{"tweet_id":1.43993e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why wont you find my luggage without blaming everyone else?"}
{"tweet_id":1.43984e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure"}
{"tweet_id":1.43978e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd."}
{"tweet_id":1.43974e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you"}
{"tweet_id":1.4395e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay."}
{"tweet_id":1.43943e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Can you respond to my DM?"}
{"tweet_id":1.43941e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic"}
{"tweet_id":1.43938e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego"}
{"tweet_id":1.43935e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the"}
{"tweet_id":1.43933e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!"}
{"tweet_id":1.43901e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass"}
{"tweet_id":1.43882e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?"}
{"tweet_id":1.43859e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir at 5 am and have no clue if we have a place to stay or not"}
{"tweet_id":1.43856e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call"}
{"tweet_id":1.43843e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir extra night we have to stay in San Juan now. How can I check on that?"}
{"tweet_id":1.43841e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the"}
{"tweet_id":1.43818e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning."}
{"tweet_id":1.43804e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei"}
{"tweet_id":1.43754e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees"}
{"tweet_id":1.43751e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)"}
{"tweet_id":1.43745e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload"}
{"tweet_id":1.43737e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student."}
{"tweet_id":1.43707e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks"}
{"tweet_id":1.43705e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will."}
{"tweet_id":1.43694e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir me because it might not be so urgent for you but it really is for me. (5)"}
{"tweet_id":1.43692e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)"}
{"tweet_id":1.43687e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay."}
{"tweet_id":1.43678e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?"}
{"tweet_id":1.43676e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)"}
{"tweet_id":1.43671e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)"}
{"tweet_id":1.43666e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)"}
{"tweet_id":1.43634e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min"}
{"tweet_id":1.43621e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Yep, was in one of my other camera memory card :D"}
{"tweet_id":1.43587e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again."}
{"tweet_id":1.43585e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful"}
{"tweet_id":1.43536e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend"}
{"tweet_id":1.43529e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hands down the worst airline to travel with. Really really fucking bad."}
{"tweet_id":1.43447e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights?  Or just american?"}
{"tweet_id":1.43423e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Why did  AA973 return to JFK? Thanks :)"}
{"tweet_id":1.43415e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help."}
{"tweet_id":1.43369e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs"}
{"tweet_id":1.43358e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were."}
{"tweet_id":1.43343e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that..."}
{"tweet_id":1.43332e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir still waiting on a dm response..... #sloooowresponses"}
{"tweet_id":1.4332e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment"}
{"tweet_id":1.43317e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe"}
{"tweet_id":1.43317e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items"}
{"tweet_id":1.43317e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence."}
{"tweet_id":1.43315e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!"}
{"tweet_id":1.43308e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!"}
{"tweet_id":1.43289e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset"}
{"tweet_id":1.43261e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer"}
{"tweet_id":1.43255e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing"}
{"tweet_id":1.43246e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel"}
{"tweet_id":1.43244e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)"}
{"tweet_id":1.43217e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it doesn't allow me to hold. That's the problem."}
{"tweet_id":1.43205e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015"}
{"tweet_id":1.43198e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?"}
{"tweet_id":1.43176e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir @USAirways Add insult to injury you guys \"\"misplaced\"\" my bag. \n\nCan't believe you have to pay money to be treated this poorly."}
{"tweet_id":1.43149e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08"}
{"tweet_id":1.43117e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems"}
{"tweet_id":1.43112e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Please REPLY!  How do you mess up my rebook TWICE???"}
{"tweet_id":1.43083e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz"}
{"tweet_id":1.43075e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon."}
{"tweet_id":1.43068e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down"}
{"tweet_id":1.43057e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX"}
{"tweet_id":1.43054e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!"}
{"tweet_id":1.43011e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help."}
{"tweet_id":1.43e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!"}
{"tweet_id":1.42991e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight"}
{"tweet_id":1.42988e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely."}
{"tweet_id":1.42979e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't  believe their lies!!!!"}
{"tweet_id":1.42968e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay"}
{"tweet_id":1.42951e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up"}
{"tweet_id":1.42923e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 235.  We made it to Seattle..."}
{"tweet_id":1.42894e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable."}
{"tweet_id":1.42882e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We"}
{"tweet_id":1.4285e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?"}
{"tweet_id":1.42847e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due."}
{"tweet_id":1.42845e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays"}
{"tweet_id":1.42832e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today"}
{"tweet_id":1.42827e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2"}
{"tweet_id":1.42819e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir To think that I'm a \"\"Priority Member\"\"! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately."}
{"tweet_id":1.42816e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2"}
{"tweet_id":1.42814e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!"}
{"tweet_id":1.42811e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending"}
{"tweet_id":1.42807e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help"}
{"tweet_id":1.42806e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???"}
{"tweet_id":1.42789e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers"}
{"tweet_id":1.4276e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?"}
{"tweet_id":1.42757e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir overall lack of attention or foresight when managing flights."}
{"tweet_id":1.42755e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out"}
{"tweet_id":1.42743e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Also, been on hold for 30 minutes with your \"\"customer service\"\" to find out when my new flight is scheduled bc your site SUCKS"}
{"tweet_id":1.42743e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying"}
{"tweet_id":1.42733e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Err 2 hour wait time for the Exec. Plat. line?"}
{"tweet_id":1.42732e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks"}
{"tweet_id":1.42715e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo"}
{"tweet_id":1.4271e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT"}
{"tweet_id":1.42703e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail"}
{"tweet_id":1.42703e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours."}
{"tweet_id":1.42698e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded"}
{"tweet_id":1.42688e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin."}
{"tweet_id":1.42684e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?"}
{"tweet_id":1.42677e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service"}
{"tweet_id":1.42676e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair"}
{"tweet_id":1.42671e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline"}
{"tweet_id":1.42669e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir bag turned up, no thanks to your useless call-centre and useless website"}
{"tweet_id":1.42663e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin"}
{"tweet_id":1.42646e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight."}
{"tweet_id":1.4264e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!"}
{"tweet_id":1.42638e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year."}
{"tweet_id":1.42637e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir would like to talk to someone, please follow."}
{"tweet_id":1.42629e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded"}
{"tweet_id":1.42616e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @Nashinmypants lmao this is so funny"}
{"tweet_id":1.42599e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??"}
{"tweet_id":1.42582e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating"}
{"tweet_id":1.42579e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!"}
{"tweet_id":1.42562e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this."}
{"tweet_id":1.42559e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy."}
{"tweet_id":1.42559e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250"}
{"tweet_id":1.42559e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Understood. Thanks anyway"}
{"tweet_id":1.42548e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?"}
{"tweet_id":1.42539e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in"}
{"tweet_id":1.42534e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir sounding like they just got bitch-slapped by @juliasinton948"}
{"tweet_id":1.42534e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!"}
{"tweet_id":1.42509e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!"}
{"tweet_id":1.42502e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?"}
{"tweet_id":1.42501e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!"}
{"tweet_id":1.425e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir you're my early frontrunner for best airline! #oscars2016"}
{"tweet_id":1.42491e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can I get home before 12 or no?"}
{"tweet_id":1.42487e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help."}
{"tweet_id":1.4248e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How is hanging up on customers because of \"\"high volume\"\" customer service? Tried to resolve via DM-still waiting.So bad. #aafail"}
{"tweet_id":1.42477e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?"}
{"tweet_id":1.42475e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response."}
{"tweet_id":1.42452e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on."}
{"tweet_id":1.42451e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company."}
{"tweet_id":1.42448e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?"}
{"tweet_id":1.42437e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac.  Some water would be nice.  Where's your manners?"}
{"tweet_id":1.42436e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!"}
{"tweet_id":1.42434e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold....."}
{"tweet_id":1.42434e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations."}
{"tweet_id":1.42431e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your customer service is a disgrace."}
{"tweet_id":1.42429e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?"}
{"tweet_id":1.42426e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby."}
{"tweet_id":1.42424e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?"}
{"tweet_id":1.42377e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me."}
{"tweet_id":1.4237e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number."}
{"tweet_id":1.42363e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks."}
{"tweet_id":1.42355e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Toby hates you lol"}
{"tweet_id":1.42341e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanx for replying. DM sent"}
{"tweet_id":1.4231e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us."}
{"tweet_id":1.42307e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not anymore."}
{"tweet_id":1.42304e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week."}
{"tweet_id":1.42304e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags."}
{"tweet_id":1.42303e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?"}
{"tweet_id":1.42296e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia"}
{"tweet_id":1.42294e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life..."}
{"tweet_id":1.42287e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have \"\"continued contacting\"\" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid."}
{"tweet_id":1.42284e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks"}
{"tweet_id":1.42284e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol"}
{"tweet_id":1.42282e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic"}
{"tweet_id":1.42281e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow"}
{"tweet_id":1.42278e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?"}
{"tweet_id":1.42276e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir 🙏 in my hotel now. Thank you!"}
{"tweet_id":1.42274e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke"}
{"tweet_id":1.42274e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold."}
{"tweet_id":1.42268e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Weather was not involved."}
{"tweet_id":1.42264e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours.  3 diff agents each w/ different information, frustrating, kept getting txfd..."}
{"tweet_id":1.42263e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm still on hold if you're wondering...  4 hours 37 minutes and counting.  #ServiceFail #OnHoldForever #Suboptimal"}
{"tweet_id":1.42251e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job"}
{"tweet_id":1.42249e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @nrosenb1 it says changes can't be made online"}
{"tweet_id":1.42246e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir what's the status of flights for Tuesday out of Dallas??"}
{"tweet_id":1.42242e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?"}
{"tweet_id":1.42242e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc"}
{"tweet_id":1.42242e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful."}
{"tweet_id":1.42241e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir by far the best example of the worst company @Cowboycerrone"}
{"tweet_id":1.42238e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking."}
{"tweet_id":1.42235e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Got my bags this morning! Thanks!"}
{"tweet_id":1.42229e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!"}
{"tweet_id":1.42227e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else"}
{"tweet_id":1.42224e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm home & only 9hr Late Flight.  No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days.."}
{"tweet_id":1.42224e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?"}
{"tweet_id":1.42212e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir ok no worries. Thanks for the straight story. It's appreciated."}
{"tweet_id":1.42202e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up"}
{"tweet_id":1.42196e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though..."}
{"tweet_id":1.42188e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?"}
{"tweet_id":1.42187e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝"}
{"tweet_id":1.42186e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get..."}
{"tweet_id":1.4218e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou"}
{"tweet_id":1.42178e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir flight number #2386"}
{"tweet_id":1.42176e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir it looks like a mistake"}
{"tweet_id":1.42171e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr"}
{"tweet_id":1.4217e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir wow that's helpful."}
{"tweet_id":1.4217e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir at the gate when I get off the plane?"}
{"tweet_id":1.42167e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can you take care @Cowboycerrone please.  Thanks"}
{"tweet_id":1.42166e-270,"airline_sentiment":"positive","airline":"American","text":"“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?"}
{"tweet_id":1.42164e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir no worries you're swamped I know just dmd back THANK U"}
{"tweet_id":1.42157e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass"}
{"tweet_id":1.42156e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir By \"\"answering as fast as they can\"\", you mean hanging up on every call?"}
{"tweet_id":1.42153e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid."}
{"tweet_id":1.42148e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir done. I hope you can offer something."}
{"tweet_id":1.42146e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta"}
{"tweet_id":1.42142e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY"}
{"tweet_id":1.4214e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why don't you take care of @Cowboycerrone flight screw ups"}
{"tweet_id":1.42132e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?"}
{"tweet_id":1.42112e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone."}
{"tweet_id":1.42104e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ticks me off."}
{"tweet_id":1.42094e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir  my fly is 1579  if do you have some news"}
{"tweet_id":1.4209e-270,"airline_sentiment":"negative","airline":"American","text":"“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice"}
{"tweet_id":1.42082e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir today, after 6 yrs., no longer my preferred airline."}
{"tweet_id":1.42073e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team."}
{"tweet_id":1.42066e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful."}
{"tweet_id":1.42063e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in"}
{"tweet_id":1.4206e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Nope, I have not been rebooked."}
{"tweet_id":1.42057e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir online flight notification is down."}
{"tweet_id":1.42055e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?"}
{"tweet_id":1.42041e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing"}
{"tweet_id":1.42034e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks"}
{"tweet_id":1.42028e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines"}
{"tweet_id":1.42009e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond."}
{"tweet_id":1.41998e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩"}
{"tweet_id":1.41997e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen"}
{"tweet_id":1.41997e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling"}
{"tweet_id":1.41996e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?"}
{"tweet_id":1.41993e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir any luck?"}
{"tweet_id":1.4197e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2"}
{"tweet_id":1.41965e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑"}
{"tweet_id":1.4195e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl"}
{"tweet_id":1.41946e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??"}
{"tweet_id":1.41942e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you"}
{"tweet_id":1.41942e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it.."}
{"tweet_id":1.41941e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥."}
{"tweet_id":1.41935e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Cowboycerrone  ratchet airway!. ......"}
{"tweet_id":1.41934e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?"}
{"tweet_id":1.4193e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail"}
{"tweet_id":1.4193e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?"}
{"tweet_id":1.41926e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet."}
{"tweet_id":1.41922e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!"}
{"tweet_id":1.41907e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?"}
{"tweet_id":1.41893e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?"}
{"tweet_id":1.41891e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir one staff on desk. Now been queuing for over an hr."}
{"tweet_id":1.41888e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir anything you can do?"}
{"tweet_id":1.41886e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!"}
{"tweet_id":1.41879e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone."}
{"tweet_id":1.41879e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL"}
{"tweet_id":1.41877e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr"}
{"tweet_id":1.41874e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?"}
{"tweet_id":1.41873e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  🇺🇸✈️"}
{"tweet_id":1.4187e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs"}
{"tweet_id":1.41868e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks"}
{"tweet_id":1.41867e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable"}
{"tweet_id":1.41862e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir wow @AmericanAir still screw n stuff up"}
{"tweet_id":1.41859e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number."}
{"tweet_id":1.41859e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir employees are racist!!!!!"}
{"tweet_id":1.41855e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, \"\"not yet located\"\"?"}
{"tweet_id":1.41846e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they \"\"couldn't staff the plane\"\""}
{"tweet_id":1.41842e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!"}
{"tweet_id":1.41842e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not yet. I'm next in the terminal a customer service area."}
{"tweet_id":1.41836e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove \n#whybeAAFF?"}
{"tweet_id":1.41835e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours."}
{"tweet_id":1.41832e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you have let me down. Seriously. #unhappycustomer"}
{"tweet_id":1.4183e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?"}
{"tweet_id":1.41829e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?"}
{"tweet_id":1.41823e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this"}
{"tweet_id":1.41821e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir she doesn't have Twitter."}
{"tweet_id":1.41816e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess."}
{"tweet_id":1.41815e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer"}
{"tweet_id":1.41808e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral."}
{"tweet_id":1.41806e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic"}
{"tweet_id":1.41805e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http://t.co/uOARyQ98PU"}
{"tweet_id":1.41795e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad."}
{"tweet_id":1.41788e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up."}
{"tweet_id":1.41787e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD"}
{"tweet_id":1.41786e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!"}
{"tweet_id":1.41779e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!"}
{"tweet_id":1.41771e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW"}
{"tweet_id":1.41771e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Great - thank you."}
{"tweet_id":1.4177e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers"}
{"tweet_id":1.41765e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?"}
{"tweet_id":1.41756e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?"}
{"tweet_id":1.41755e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!"}
{"tweet_id":1.4175e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir jal and cathay pacific so no, I can't do it online."}
{"tweet_id":1.4174e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir what is the status of flight 1675 tomorrow"}
{"tweet_id":1.41738e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks."}
{"tweet_id":1.41724e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened."}
{"tweet_id":1.41724e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one."}
{"tweet_id":1.41723e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!"}
{"tweet_id":1.41722e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 37 minutes??????"}
{"tweet_id":1.41721e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  having trouble getting rebooked"}
{"tweet_id":1.41719e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard \"\"your bag has not been located.\"\" 😩"}
{"tweet_id":1.41718e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA45 ... JFK to LAS."}
{"tweet_id":1.41713e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple"}
{"tweet_id":1.41706e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?"}
{"tweet_id":1.41702e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs"}
{"tweet_id":1.417e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing."}
{"tweet_id":1.41698e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay"}
{"tweet_id":1.41692e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You can't even get someone on the phone. Great story for the media."}
{"tweet_id":1.41689e-270,"airline_sentiment":"negative","airline":"American","text":"“@AmericanAir:  \"\"Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!"}
{"tweet_id":1.41687e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye."}
{"tweet_id":1.41686e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents."}
{"tweet_id":1.41683e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir guys 5350 in dfw  stuck at the gate for half an hour.  Do we pull the slide or what?"}
{"tweet_id":1.41681e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave"}
{"tweet_id":1.41679e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business"}
{"tweet_id":1.41678e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious."}
{"tweet_id":1.41677e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair I finally got someone on the phone so no worries!"}
{"tweet_id":1.41677e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!"}
{"tweet_id":1.41676e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ok. Pilots are looking for agents  - they jumped out / FLT 5350 #DFW / this is crazy"}
{"tweet_id":1.41676e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel"}
{"tweet_id":1.41673e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is"}
{"tweet_id":1.41668e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class..."}
{"tweet_id":1.41667e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days"}
{"tweet_id":1.41666e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service"}
{"tweet_id":1.41666e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?"}
{"tweet_id":1.41659e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry.."}
{"tweet_id":1.41658e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby."}
{"tweet_id":1.41658e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr"}
{"tweet_id":1.41656e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever"}
{"tweet_id":1.41653e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying \"\"what's the hury,  the plane is not leaving"}
{"tweet_id":1.41651e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?"}
{"tweet_id":1.41649e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault"}
{"tweet_id":1.41649e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Your logo looks like 3D glasses."}
{"tweet_id":1.41646e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff"}
{"tweet_id":1.41643e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW"}
{"tweet_id":1.4164e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences."}
{"tweet_id":1.41639e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me."}
{"tweet_id":1.4163e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people."}
{"tweet_id":1.41628e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding."}
{"tweet_id":1.41627e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43"}
{"tweet_id":1.41621e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early"}
{"tweet_id":1.41619e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?"}
{"tweet_id":1.41619e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS"}
{"tweet_id":1.41616e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent.  Plane full of people missing connections."}
{"tweet_id":1.41616e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven"}
{"tweet_id":1.4161e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?"}
{"tweet_id":1.41608e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you for the update!"}
{"tweet_id":1.41607e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pathetic service"}
{"tweet_id":1.41606e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Dallas/Fort Worth flight number 5320"}
{"tweet_id":1.41606e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!"}
{"tweet_id":1.41603e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great...."}
{"tweet_id":1.41593e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed"}
{"tweet_id":1.41589e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ya but u weren't sitting on the plane."}
{"tweet_id":1.41588e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted"}
{"tweet_id":1.41587e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad"}
{"tweet_id":1.41584e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yes. He's in the next flight"}
{"tweet_id":1.41582e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though"}
{"tweet_id":1.4157e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please"}
{"tweet_id":1.41568e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen"}
{"tweet_id":1.41568e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help."}
{"tweet_id":1.41568e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!"}
{"tweet_id":1.41567e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Still looking as we speak."}
{"tweet_id":1.41565e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!"}
{"tweet_id":1.41563e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???"}
{"tweet_id":1.41557e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer"}
{"tweet_id":1.41552e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks"}
{"tweet_id":1.41544e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)"}
{"tweet_id":1.41542e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation"}
{"tweet_id":1.41536e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!"}
{"tweet_id":1.41535e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed"}
{"tweet_id":1.41529e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!"}
{"tweet_id":1.41527e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of \"\"weather\"\" and lied to us and said other airlines Cancelled Flightled"}
{"tweet_id":1.41524e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir know that I could use that for a flight into Canada.  By they time they figured it out, it was too Late Flight to check our bags"}
{"tweet_id":1.41517e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice."}
{"tweet_id":1.41516e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir its Adolfo Garcia"}
{"tweet_id":1.41515e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?"}
{"tweet_id":1.41515e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?"}
{"tweet_id":1.41513e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere."}
{"tweet_id":1.41506e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \"\"We'll drop off your luggage 24 hours after your flight\"\" is ridiculous."}
{"tweet_id":1.41505e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?"}
{"tweet_id":1.415e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!"}
{"tweet_id":1.41497e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds."}
{"tweet_id":1.41496e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir  A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg"}
{"tweet_id":1.41493e-270,"airline_sentiment":"negative","airline":"American","text":"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental  weather disruptions? lol, very funny"}
{"tweet_id":1.4149e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir gotta be worse than @delta w/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding."}
{"tweet_id":1.41478e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport"}
{"tweet_id":1.41477e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir And gold status too."}
{"tweet_id":1.41476e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?"}
{"tweet_id":1.41473e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to."}
{"tweet_id":1.41471e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir won't answer the reservation line!  Nice service.  We may be stuck..."}
{"tweet_id":1.41471e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems"}
{"tweet_id":1.4146e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks"}
{"tweet_id":1.41453e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?"}
{"tweet_id":1.41451e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg"}
{"tweet_id":1.41451e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines"}
{"tweet_id":1.41447e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet"}
{"tweet_id":1.41444e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid"}
{"tweet_id":1.41442e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe."}
{"tweet_id":1.41439e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers...."}
{"tweet_id":1.41438e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans."}
{"tweet_id":1.41428e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone"}
{"tweet_id":1.41419e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight"}
{"tweet_id":1.41418e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?"}
{"tweet_id":1.41418e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?"}
{"tweet_id":1.41417e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho."}
{"tweet_id":1.4141e-270,"airline_sentiment":"positive","airline":"American","text":"Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA"}
{"tweet_id":1.41407e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir aa223 being ignored"}
{"tweet_id":1.41404e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir FYI twice now I've tried the \"\"we'll call you when someone is free\"\" thing. Both times it called, I picked up, then it hung up."}
{"tweet_id":1.41403e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today"}
{"tweet_id":1.41401e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F"}
{"tweet_id":1.414e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time"}
{"tweet_id":1.41399e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming"}
{"tweet_id":1.41395e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed."}
{"tweet_id":1.41395e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault."}
{"tweet_id":1.41393e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Please help AA 2258 Monday Cancelled Flightled.  Can you advise on reFlight Booking Problems / refund.  Have children and need to make plans now"}
{"tweet_id":1.41388e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir DM sent. Answer me please"}
{"tweet_id":1.41384e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines"}
{"tweet_id":1.41383e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand"}
{"tweet_id":1.41382e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've never witnessed such covert tactics from an airline."}
{"tweet_id":1.41381e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now."}
{"tweet_id":1.4138e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items"}
{"tweet_id":1.41376e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir American Airlines."}
{"tweet_id":1.41368e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence."}
{"tweet_id":1.41364e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the worst air experience I have ever had and I am not in the first plane yet."}
{"tweet_id":1.41363e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I just DMed you"}
{"tweet_id":1.41359e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir why is it most first class passengers now request the sand which from coach ?"}
{"tweet_id":1.41356e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir @DAI_President Good luck at DFW this evening AA!"}
{"tweet_id":1.41356e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point."}
{"tweet_id":1.41356e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting"}
{"tweet_id":1.41356e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!"}
{"tweet_id":1.41355e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food"}
{"tweet_id":1.41354e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳"}
{"tweet_id":1.41354e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF"}
{"tweet_id":1.41349e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service."}
{"tweet_id":1.41345e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks."}
{"tweet_id":1.41345e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams."}
{"tweet_id":1.41342e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl"}
{"tweet_id":1.41341e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance"}
{"tweet_id":1.4134e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight."}
{"tweet_id":1.41339e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying"}
{"tweet_id":1.41339e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose"}
{"tweet_id":1.41332e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives?  Very poor."}
{"tweet_id":1.41326e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293"}
{"tweet_id":1.41324e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks."}
{"tweet_id":1.41323e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ"}
{"tweet_id":1.4132e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out"}
{"tweet_id":1.41319e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the bags arent even loaded on the plane??? #Flight293"}
{"tweet_id":1.41314e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice"}
{"tweet_id":1.41314e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks."}
{"tweet_id":1.41312e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?"}
{"tweet_id":1.41312e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?"}
{"tweet_id":1.41307e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?"}
{"tweet_id":1.41305e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight"}
{"tweet_id":1.41303e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy."}
{"tweet_id":1.41302e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick \"\"Goodbye\"\" Very Sad!"}
{"tweet_id":1.41302e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!"}
{"tweet_id":1.41301e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?"}
{"tweet_id":1.41299e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back."}
{"tweet_id":1.41295e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?"}
{"tweet_id":1.41294e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation"}
{"tweet_id":1.41292e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!"}
{"tweet_id":1.41287e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer..."}
{"tweet_id":1.41286e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#"}
{"tweet_id":1.41285e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  flight from DFW to LIT tomorrow has been Cancelled Flightled.  What do I do next?  Pls advise.  #HELP"}
{"tweet_id":1.41284e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how can you not be taking calls? I need to change my flight!"}
{"tweet_id":1.41282e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?"}
{"tweet_id":1.41273e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome"}
{"tweet_id":1.41272e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH"}
{"tweet_id":1.41272e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid."}
{"tweet_id":1.41266e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \"\"overweight\"\" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is."}
{"tweet_id":1.41265e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @jaynegelman How,about more@Blacklist too!!"}
{"tweet_id":1.41258e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?"}
{"tweet_id":1.41252e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled."}
{"tweet_id":1.4125e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting...."}
{"tweet_id":1.41246e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA"}
{"tweet_id":1.41245e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been waiting on hold for more than an hour"}
{"tweet_id":1.4124e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning."}
{"tweet_id":1.41237e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses."}
{"tweet_id":1.41236e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least."}
{"tweet_id":1.41235e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8"}
{"tweet_id":1.41234e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for the show! 👍"}
{"tweet_id":1.41231e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport"}
{"tweet_id":1.41229e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir no worries even though I was talking about seat assignment :)"}
{"tweet_id":1.41227e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA."}
{"tweet_id":1.41226e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!"}
{"tweet_id":1.41219e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits"}
{"tweet_id":1.41216e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!"}
{"tweet_id":1.41215e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport"}
{"tweet_id":1.4121e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!"}
{"tweet_id":1.41206e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Yo, could that be a catering truck before mine eyes?  Unmoving? http://t.co/ASW6QwUf1Z"}
{"tweet_id":1.41204e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center"}
{"tweet_id":1.41195e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Great seats on this aircraft!"}
{"tweet_id":1.41195e-270,"airline_sentiment":"negative","airline":"American","text":"Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡"}
{"tweet_id":1.41195e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ"}
{"tweet_id":1.41191e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!"}
{"tweet_id":1.41191e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere"}
{"tweet_id":1.4118e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!"}
{"tweet_id":1.41177e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!"}
{"tweet_id":1.41174e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles."}
{"tweet_id":1.41171e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir who's your pick for best picture? I don't want to board your airline until I know"}
{"tweet_id":1.41168e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we have 3 more passengers with me   There are two more reservation numbers"}
{"tweet_id":1.41158e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs"}
{"tweet_id":1.41157e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o"}
{"tweet_id":1.41156e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier"}
{"tweet_id":1.41154e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @manuel_c \"\"here for you\"\" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or...."}
{"tweet_id":1.41154e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded."}
{"tweet_id":1.41144e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful"}
{"tweet_id":1.41144e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got"}
{"tweet_id":1.41144e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir DONE!! thank you so much!!"}
{"tweet_id":1.4114e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs"}
{"tweet_id":1.41139e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue"}
{"tweet_id":1.41134e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this."}
{"tweet_id":1.41133e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS"}
{"tweet_id":1.41124e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?"}
{"tweet_id":1.41124e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this is awful customer service."}
{"tweet_id":1.41123e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir everything's good now brothaaaaaa"}
{"tweet_id":1.41122e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired"}
{"tweet_id":1.41118e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 740pm wheels up to be exact.  I'm sending a DM."}
{"tweet_id":1.41116e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care."}
{"tweet_id":1.41115e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK"}
{"tweet_id":1.41114e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with"}
{"tweet_id":1.41111e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 719. Looks like we are about to get going, finally!"}
{"tweet_id":1.41108e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots"}
{"tweet_id":1.41104e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pls tell me how to get a person on the phone asap"}
{"tweet_id":1.41103e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!"}
{"tweet_id":1.41103e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call."}
{"tweet_id":1.41101e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please"}
{"tweet_id":1.41099e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth"}
{"tweet_id":1.41099e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded"}
{"tweet_id":1.41097e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat."}
{"tweet_id":1.41096e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids"}
{"tweet_id":1.41094e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 3198 to AEX. Is it still going?"}
{"tweet_id":1.41092e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!"}
{"tweet_id":1.41091e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?"}
{"tweet_id":1.41091e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare.  I was hung up on once. Can you help me rebook?"}
{"tweet_id":1.41088e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?"}
{"tweet_id":1.41084e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Close down"}
{"tweet_id":1.41083e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!"}
{"tweet_id":1.41074e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with."}
{"tweet_id":1.41065e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags."}
{"tweet_id":1.41064e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I’ve been on the line waiting for 40 minutes again."}
{"tweet_id":1.4106e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you know nothing about customer service and I'll make sure everyone knows it"}
{"tweet_id":1.41058e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable."}
{"tweet_id":1.41058e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone"}
{"tweet_id":1.41054e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your 1800 kept hanging up on me and made me miss a second flight"}
{"tweet_id":1.41053e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped."}
{"tweet_id":1.41052e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us"}
{"tweet_id":1.4105e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!"}
{"tweet_id":1.41048e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :("}
{"tweet_id":1.41048e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not enough push crews for JFK = 1.5 he delay and counting...."}
{"tweet_id":1.41047e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I cannot believe how long flight 759 PHI  is taking. I know it's US Airways but you own it. I would really like to get home."}
{"tweet_id":1.41045e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days.."}
{"tweet_id":1.41044e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!"}
{"tweet_id":1.41041e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night."}
{"tweet_id":1.41039e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles"}
{"tweet_id":1.41027e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?"}
{"tweet_id":1.41027e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?"}
{"tweet_id":1.41025e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have not. There's no option for even getting a call back!"}
{"tweet_id":1.41024e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool."}
{"tweet_id":1.41022e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow."}
{"tweet_id":1.41021e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how hard is it to have catering ready to go?"}
{"tweet_id":1.41017e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Why does your iPhone app not have any sort of notifications option?"}
{"tweet_id":1.41017e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day."}
{"tweet_id":1.41014e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz."}
{"tweet_id":1.41012e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting"}
{"tweet_id":1.41006e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?"}
{"tweet_id":1.41005e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight"}
{"tweet_id":1.41005e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir if this is how you guys work then i will never fly with you guys again."}
{"tweet_id":1.41005e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir versus @JetBlue \nin Customer Service?\nWho will win!\nFor Me @AmericanAir is a convenience to a trip to Cali <3"}
{"tweet_id":1.41004e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir agents refuse to help, \"\"too busy\"\" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO"}
{"tweet_id":1.41003e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck"}
{"tweet_id":1.41e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number"}
{"tweet_id":1.41e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?"}
{"tweet_id":1.40999e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced."}
{"tweet_id":1.40997e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins"}
{"tweet_id":1.40996e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!"}
{"tweet_id":1.40996e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pathetic to have your gate agents lie to my face when you are at fault"}
{"tweet_id":1.40991e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call."}
{"tweet_id":1.4099e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yep, they moved me to 16A as they showed me flying \"\"standby\"\""}
{"tweet_id":1.40986e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day"}
{"tweet_id":1.40986e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?"}
{"tweet_id":1.40978e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?."}
{"tweet_id":1.40978e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive"}
{"tweet_id":1.40976e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me."}
{"tweet_id":1.40974e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer."}
{"tweet_id":1.40974e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w"}
{"tweet_id":1.40968e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos"}
{"tweet_id":1.40966e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?"}
{"tweet_id":1.40963e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus"}
{"tweet_id":1.40961e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr."}
{"tweet_id":1.40961e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight  AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX"}
{"tweet_id":1.40956e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say..."}
{"tweet_id":1.40952e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir here we go again #aa106 \"\"Plane not ready\"\". Are we going to find the crew run out of time again like last night #shortstaffed"}
{"tweet_id":1.40947e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded"}
{"tweet_id":1.40947e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?"}
{"tweet_id":1.40945e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why does your customer service line say \"\"we are experiencing high call volume\"\" and then spontaneously hangup on the person?"}
{"tweet_id":1.40944e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people"}
{"tweet_id":1.40935e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?"}
{"tweet_id":1.40934e-270,"airline_sentiment":"positive","airline":"American","text":"@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤"}
{"tweet_id":1.40926e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :("}
{"tweet_id":1.40916e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Here you go https://t.co/oM1vIEg74a"}
{"tweet_id":1.40915e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?"}
{"tweet_id":1.40911e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir ok, thanks you! Have a great night AA team!"}
{"tweet_id":1.4091e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks."}
{"tweet_id":1.40908e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir any idea what's up with flight AA3181?"}
{"tweet_id":1.40908e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!"}
{"tweet_id":1.40903e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu"}
{"tweet_id":1.40899e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck"}
{"tweet_id":1.40895e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?"}
{"tweet_id":1.40894e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home"}
{"tweet_id":1.40891e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we're still here guys - you are the worst"}
{"tweet_id":1.40891e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 24 hours on the AirPort"}
{"tweet_id":1.40891e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :("}
{"tweet_id":1.40888e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM."}
{"tweet_id":1.40882e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness"}
{"tweet_id":1.40875e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info"}
{"tweet_id":1.40857e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel"}
{"tweet_id":1.40856e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child."}
{"tweet_id":1.40855e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours."}
{"tweet_id":1.40852e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz."}
{"tweet_id":1.40841e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?"}
{"tweet_id":1.40841e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel"}
{"tweet_id":1.40836e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice."}
{"tweet_id":1.40835e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... 😒"}
{"tweet_id":1.40832e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not to mention its a three hour wait to get an agent on the phone."}
{"tweet_id":1.40832e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL."}
{"tweet_id":1.40831e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we did for the last 8 hours.  Your customer service is horrendous.  I should have flown Delta"}
{"tweet_id":1.40829e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay"}
{"tweet_id":1.40827e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why a different airport! I have no way of getting to a different airport."}
{"tweet_id":1.40824e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA agent said I repeated myself when I was explaining. I told him \"\"I understand English.\"\" His reply?\"\"Our conversation is over.\"\""}
{"tweet_id":1.40821e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better"}
{"tweet_id":1.4082e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc"}
{"tweet_id":1.40814e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?"}
{"tweet_id":1.40809e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?"}
{"tweet_id":1.40809e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Do you happen to know if that plane will be repainted, or fly \"\"off into the sunset?\"\""}
{"tweet_id":1.40807e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?"}
{"tweet_id":1.40798e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ"}
{"tweet_id":1.40797e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE"}
{"tweet_id":1.40793e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing."}
{"tweet_id":1.40787e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs."}
{"tweet_id":1.40785e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir many trips coming up!  I will see you soon 😃"}
{"tweet_id":1.40779e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir message and pics sent..."}
{"tweet_id":1.40776e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?"}
{"tweet_id":1.40763e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?"}
{"tweet_id":1.40757e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters."}
{"tweet_id":1.40753e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection."}
{"tweet_id":1.40743e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Now your site is not working! WTF"}
{"tweet_id":1.40739e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines."}
{"tweet_id":1.40737e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour"}
{"tweet_id":1.40736e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I'm great thanks keep up the good work"}
{"tweet_id":1.40732e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume."}
{"tweet_id":1.40732e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?"}
{"tweet_id":1.40726e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?"}
{"tweet_id":1.40725e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA"}
{"tweet_id":1.40724e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts."}
{"tweet_id":1.40722e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I even went to ticket counter and got no help"}
{"tweet_id":1.40715e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?"}
{"tweet_id":1.40714e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?"}
{"tweet_id":1.40708e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU"}
{"tweet_id":1.40705e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?"}
{"tweet_id":1.40704e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number."}
{"tweet_id":1.407e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I want the flight I have on hold. I don't want a new flight."}
{"tweet_id":1.40696e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?"}
{"tweet_id":1.40693e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir @dfwairport got rebooked through the AA online app."}
{"tweet_id":1.40692e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography"}
{"tweet_id":1.4069e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP"}
{"tweet_id":1.40687e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??"}
{"tweet_id":1.40684e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish"}
{"tweet_id":1.40684e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info...."}
{"tweet_id":1.4068e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers."}
{"tweet_id":1.40678e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS."}
{"tweet_id":1.40678e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!"}
{"tweet_id":1.40675e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir what name and department does it come under? Thanks"}
{"tweet_id":1.40669e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?"}
{"tweet_id":1.40664e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication."}
{"tweet_id":1.40663e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help"}
{"tweet_id":1.40663e-270,"airline_sentiment":"negative","airline":"American","text":"#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance."}
{"tweet_id":1.40662e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?"}
{"tweet_id":1.4066e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?"}
{"tweet_id":1.4066e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number"}
{"tweet_id":1.40656e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer"}
{"tweet_id":1.40651e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir 62 inches !?"}
{"tweet_id":1.40651e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights"}
{"tweet_id":1.4065e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!"}
{"tweet_id":1.40641e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?"}
{"tweet_id":1.40641e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks."}
{"tweet_id":1.40639e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!"}
{"tweet_id":1.40638e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines"}
{"tweet_id":1.40633e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?"}
{"tweet_id":1.40632e-270,"airline_sentiment":"positive","airline":"American","text":"“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!"}
{"tweet_id":1.40632e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure"}
{"tweet_id":1.40631e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭"}
{"tweet_id":1.4063e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there."}
{"tweet_id":1.40628e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir check your dm pls"}
{"tweet_id":1.40628e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines"}
{"tweet_id":1.40626e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops."}
{"tweet_id":1.40625e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you! You will see me :)"}
{"tweet_id":1.40621e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely."}
{"tweet_id":1.40621e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir a guy try right..."}
{"tweet_id":1.40619e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go."}
{"tweet_id":1.40619e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines"}
{"tweet_id":1.40611e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries."}
{"tweet_id":1.40596e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?"}
{"tweet_id":1.40594e-270,"airline_sentiment":"negative","airline":"American","text":"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :("}
{"tweet_id":1.40592e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir delayed.....wow"}
{"tweet_id":1.40591e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help"}
{"tweet_id":1.40585e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed"}
{"tweet_id":1.40583e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad."}
{"tweet_id":1.4057e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :("}
{"tweet_id":1.40563e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears"}
{"tweet_id":1.40561e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst"}
{"tweet_id":1.40561e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is rude a hiring requirement at key west airport shaking my head"}
{"tweet_id":1.4056e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can I DM you info?"}
{"tweet_id":1.40556e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse"}
{"tweet_id":1.40542e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Tired of sitting on a delayed #1702 again and again computer down"}
{"tweet_id":1.40527e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?"}
{"tweet_id":1.4052e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir awesome! Thx"}
{"tweet_id":1.40518e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up."}
{"tweet_id":1.4051e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yes, and rebooked incorrectly."}
{"tweet_id":1.40509e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me"}
{"tweet_id":1.40508e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome"}
{"tweet_id":1.40496e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 2293 is the Cancelled Flightled one"}
{"tweet_id":1.40494e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!"}
{"tweet_id":1.40486e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail."}
{"tweet_id":1.40484e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An \"\"aw, let me help\"\" cld mk it btr"}
{"tweet_id":1.40476e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way."}
{"tweet_id":1.40468e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-)"}
{"tweet_id":1.4046e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff"}
{"tweet_id":1.40456e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u."}
{"tweet_id":1.40452e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!"}
{"tweet_id":1.4045e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing"}
{"tweet_id":1.40439e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir five times at last count"}
{"tweet_id":1.40438e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded"}
{"tweet_id":1.40437e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:("}
{"tweet_id":1.40425e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Orbitz has only shown \"\"priority\"\" seats since we booked & paid 3 weeks ago."}
{"tweet_id":1.40424e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV."}
{"tweet_id":1.40422e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp"}
{"tweet_id":1.40422e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer"}
{"tweet_id":1.40421e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!"}
{"tweet_id":1.4042e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet..."}
{"tweet_id":1.40419e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir flights have been on time Late Flightly though!"}
{"tweet_id":1.40417e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir"}
{"tweet_id":1.40416e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst"}
{"tweet_id":1.40416e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu"}
{"tweet_id":1.40412e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?"}
{"tweet_id":1.40412e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why do #exp members have to wait \"\"over 2 hours\"\" to speak with an operator? Surely this is a mistake?"}
{"tweet_id":1.40412e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful"}
{"tweet_id":1.4041e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8"}
{"tweet_id":1.40405e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4"}
{"tweet_id":1.40401e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info."}
{"tweet_id":1.40398e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!"}
{"tweet_id":1.40395e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around."}
{"tweet_id":1.40388e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir should be seeing this sunset from St. John usvi not philly!! http://t.co/DnDOepquKz"}
{"tweet_id":1.40388e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir she should not only get a refund but also an apology for the deplorable service."}
{"tweet_id":1.40385e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would \"\"eventually get her bag\"\" completely unacceptable"}
{"tweet_id":1.40379e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins"}
{"tweet_id":1.40368e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail"}
{"tweet_id":1.40366e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir."}
{"tweet_id":1.40364e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher"}
{"tweet_id":1.40351e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?"}
{"tweet_id":1.4035e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir rented van drove 250 miles with 6 strangers.  Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0"}
{"tweet_id":1.40347e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16)"}
{"tweet_id":1.40337e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?"}
{"tweet_id":1.40336e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology."}
{"tweet_id":1.40336e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)"}
{"tweet_id":1.40335e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \nNo one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad"}
{"tweet_id":1.4033e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?"}
{"tweet_id":1.40324e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir yes called your UK number on skype…well worth the $.50.  i recommend others do the same."}
{"tweet_id":1.40322e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1.  Great job"}
{"tweet_id":1.40319e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we are waiting flight 919 !\nWe are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU"}
{"tweet_id":1.40315e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @travisamex please please American call me so I can rebook ticket ."}
{"tweet_id":1.40315e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer"}
{"tweet_id":1.40313e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf"}
{"tweet_id":1.40313e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff"}
{"tweet_id":1.40307e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have been on hold 3 hours.  2 seconds of it with a rude agent."}
{"tweet_id":1.40302e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?"}
{"tweet_id":1.4029e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover."}
{"tweet_id":1.40287e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves."}
{"tweet_id":1.40285e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses."}
{"tweet_id":1.40282e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I let a crew member know every time this happens.  Which is most of the time."}
{"tweet_id":1.40277e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir are you kidding me?  No one answering calls on reserv line due to high call volume and not even an option to wait.  Brutal"}
{"tweet_id":1.40275e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well."}
{"tweet_id":1.40272e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!"}
{"tweet_id":1.40263e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?"}
{"tweet_id":1.40256e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir your message was delayed I just responded"}
{"tweet_id":1.40254e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕"}
{"tweet_id":1.40253e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife"}
{"tweet_id":1.40243e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Always enjoy my time. Now on the plane to DFW!"}
{"tweet_id":1.40239e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \n\nLate Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive."}
{"tweet_id":1.40228e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get \"\"fare no longer avail\"\" msg"}
{"tweet_id":1.40227e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I want to speak to a human being! !!  This is not an obscene request!"}
{"tweet_id":1.40222e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?"}
{"tweet_id":1.4022e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up."}
{"tweet_id":1.40219e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?"}
{"tweet_id":1.40214e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Still waiting on bags from flight 1613/2440 yesterday  First Class passenger not happy with your service."}
{"tweet_id":1.40212e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir AA2416 on time and awesome flight. Great job American!"}
{"tweet_id":1.40212e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no response to DM or email yet.  customer service?"}
{"tweet_id":1.40211e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again"}
{"tweet_id":1.40211e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes."}
{"tweet_id":1.40206e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help"}
{"tweet_id":1.40205e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your service is horrible. I can't get a straight answer from your ground agents."}
{"tweet_id":1.40201e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir why was my flight from Miami to Dallas Monday  rescheduled to Tuesday?"}
{"tweet_id":1.40201e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here."}
{"tweet_id":1.40198e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight."}
{"tweet_id":1.40197e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers"}
{"tweet_id":1.4019e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night."}
{"tweet_id":1.40189e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day!  please help"}
{"tweet_id":1.40186e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y’all have an email?"}
{"tweet_id":1.40185e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir pls help. This is seriously beyond ridiculous."}
{"tweet_id":1.40183e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help"}
{"tweet_id":1.40183e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!"}
{"tweet_id":1.40182e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window."}
{"tweet_id":1.40182e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir \n\nSeats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj"}
{"tweet_id":1.40182e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed.."}
{"tweet_id":1.40177e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!"}
{"tweet_id":1.40176e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  flight to dca I need to change asap help can't get through"}
{"tweet_id":1.40175e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?"}
{"tweet_id":1.40173e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control"}
{"tweet_id":1.40167e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir flight 1041 is the first flight."}
{"tweet_id":1.40158e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Always love opening the upgrade email."}
{"tweet_id":1.40157e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago"}
{"tweet_id":1.40151e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours"}
{"tweet_id":1.40149e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!"}
{"tweet_id":1.40144e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted"}
{"tweet_id":1.40138e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though."}
{"tweet_id":1.40137e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?"}
{"tweet_id":1.40135e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we're still stucked in the airport. #AADelay #AA919"}
{"tweet_id":1.40132e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew"}
{"tweet_id":1.40128e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir redirect my flight without telling me, service is abysmal."}
{"tweet_id":1.40128e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!"}
{"tweet_id":1.40127e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening."}
{"tweet_id":1.40126e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly"}
{"tweet_id":1.40111e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir just downloaded the app for iPhone.  Notice drink coupon but nothing is displayed?  Getting ready to fly..."}
{"tweet_id":1.40108e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!"}
{"tweet_id":1.40106e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....😃"}
{"tweet_id":1.40103e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people."}
{"tweet_id":1.40101e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available"}
{"tweet_id":1.40101e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!"}
{"tweet_id":1.401e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all."}
{"tweet_id":1.40096e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?"}
{"tweet_id":1.40096e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir fcuk you. Shit service. You got no fans."}
{"tweet_id":1.40094e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?"}
{"tweet_id":1.40093e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?"}
{"tweet_id":1.40091e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir so how do we get me a person?"}
{"tweet_id":1.40089e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!"}
{"tweet_id":1.40088e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir where do I look for cabin crew vacancies?"}
{"tweet_id":1.40085e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here..."}
{"tweet_id":1.40079e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir hi how are you"}
{"tweet_id":1.40078e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir cannot talk to any agents keep getting hung up on crazy"}
{"tweet_id":1.40077e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville."}
{"tweet_id":1.40076e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?"}
{"tweet_id":1.40074e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated."}
{"tweet_id":1.4007e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?"}
{"tweet_id":1.40068e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it..."}
{"tweet_id":1.40066e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @AmericanAir how do you expect to do that?"}
{"tweet_id":1.40048e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?"}
{"tweet_id":1.40048e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP"}
{"tweet_id":1.40039e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you"}
{"tweet_id":1.40038e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today."}
{"tweet_id":1.40038e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow"}
{"tweet_id":1.40037e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir tried that and can't get through."}
{"tweet_id":1.40036e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!"}
{"tweet_id":1.40035e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you think I haven't tried that multiple times?? The \"\"status\"\" of my bag is that it should've been here YESTERDAY. So disgusted."}
{"tweet_id":1.40031e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain"}
{"tweet_id":1.40024e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating."}
{"tweet_id":1.40011e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason."}
{"tweet_id":1.4001e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today"}
{"tweet_id":1.40005e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD"}
{"tweet_id":1.40005e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir  2 hours to be answered on a call?"}
{"tweet_id":1.39999e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?"}
{"tweet_id":1.39999e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation"}
{"tweet_id":1.39996e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?"}
{"tweet_id":1.39994e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir \n\nFantastic support by the Twitter team. I appreciate it. Thanks again."}
{"tweet_id":1.39989e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir  hung up on now many times trying to cal 8004337300 crazy"}
{"tweet_id":1.39988e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir that's quite an impressive list of fees!"}
{"tweet_id":1.39985e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes"}
{"tweet_id":1.39981e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah"}
{"tweet_id":1.39973e-270,"airline_sentiment":"negative","airline":"American","text":"“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!"}
{"tweet_id":1.39962e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight was Cancelled Flightled can you guys help?"}
{"tweet_id":1.3996e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because \"\"no weather advisory.\"\"Really!"}
{"tweet_id":1.39956e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR"}
{"tweet_id":1.39954e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin."}
{"tweet_id":1.3995e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️"}
{"tweet_id":1.39948e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com"}
{"tweet_id":1.39945e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir when is next lax JFK flight today"}
{"tweet_id":1.39936e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital."}
{"tweet_id":1.39932e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super."}
{"tweet_id":1.3993e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers."}
{"tweet_id":1.39927e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs."}
{"tweet_id":1.39926e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank"}
{"tweet_id":1.39926e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir first the pilot, then the catering..."}
{"tweet_id":1.39926e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams."}
{"tweet_id":1.39924e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us."}
{"tweet_id":1.39919e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice"}
{"tweet_id":1.39914e-270,"airline_sentiment":"positive","airline":"American","text":"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines"}
{"tweet_id":1.39913e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?"}
{"tweet_id":1.3991e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg"}
{"tweet_id":1.39906e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!"}
{"tweet_id":1.39902e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight."}
{"tweet_id":1.39898e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu."}
{"tweet_id":1.39889e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail"}
{"tweet_id":1.39888e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!"}
{"tweet_id":1.39886e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?"}
{"tweet_id":1.39884e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow."}
{"tweet_id":1.39883e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?"}
{"tweet_id":1.39881e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA"}
{"tweet_id":1.3988e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?"}
{"tweet_id":1.39877e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?"}
{"tweet_id":1.39877e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  many have missed connections already b/c of delayed flight which will finally board soon"}
{"tweet_id":1.39877e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone."}
{"tweet_id":1.39876e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!"}
{"tweet_id":1.39872e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am"}
{"tweet_id":1.3987e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight."}
{"tweet_id":1.39867e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times."}
{"tweet_id":1.39865e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind."}
{"tweet_id":1.39858e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!"}
{"tweet_id":1.39857e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir. You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops."}
{"tweet_id":1.39855e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold.  Not feeling confident that I will ever get through..."}
{"tweet_id":1.39855e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir bought a ticket on @SouthwestAir. After two days, your \"\"team\"\" couldn't share the data needed to get me to my next meeting."}
{"tweet_id":1.39853e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️"}
{"tweet_id":1.3985e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir cut it. Put me on a flt tomorrow."}
{"tweet_id":1.3985e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations"}
{"tweet_id":1.39846e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut"}
{"tweet_id":1.39846e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim."}
{"tweet_id":1.39845e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport"}
{"tweet_id":1.39845e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?"}
{"tweet_id":1.39844e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can you help me with a reservation? cant get through on the phone"}
{"tweet_id":1.39843e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn"}
{"tweet_id":1.39843e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA."}
{"tweet_id":1.39841e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir more of the insane treatment by your customers"}
{"tweet_id":1.3984e-270,"airline_sentiment":"negative","airline":"American","text":"@americanair Help!  I need to speak to a live agent before I lose my online reservation being held."}
{"tweet_id":1.3984e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever."}
{"tweet_id":1.39838e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies"}
{"tweet_id":1.39836e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir  Mad love http://t.co/4ojrSDWPkK NYC-"}
{"tweet_id":1.39836e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on \"\"travel size\"\" toiletries"}
{"tweet_id":1.39828e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because..."}
{"tweet_id":1.39819e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir missing a full days of work thanks guys"}
{"tweet_id":1.39818e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear."}
{"tweet_id":1.39811e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us."}
{"tweet_id":1.39809e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!"}
{"tweet_id":1.39806e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service"}
{"tweet_id":1.398e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow."}
{"tweet_id":1.39796e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though."}
{"tweet_id":1.39795e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks."}
{"tweet_id":1.39793e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour..."}
{"tweet_id":1.39792e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!"}
{"tweet_id":1.39784e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!"}
{"tweet_id":1.39781e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!"}
{"tweet_id":1.39781e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir   You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops."}
{"tweet_id":1.3978e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir yes and I would like a refund."}
{"tweet_id":1.3978e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?"}
{"tweet_id":1.39775e-270,"airline_sentiment":"positive","airline":"American","text":"Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!"}
{"tweet_id":1.39773e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW"}
{"tweet_id":1.39772e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?"}
{"tweet_id":1.39769e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather."}
{"tweet_id":1.39767e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?"}
{"tweet_id":1.39765e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir please help us get home tomorrow!!!!!"}
{"tweet_id":1.39762e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal."}
{"tweet_id":1.39758e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work."}
{"tweet_id":1.39758e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow"}
{"tweet_id":1.39755e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thank you.....you do the same!!"}
{"tweet_id":1.39752e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget..."}
{"tweet_id":1.39739e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced."}
{"tweet_id":1.39738e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir hey there me again from yesterday im still on hold"}
{"tweet_id":1.39737e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir weather is unavoidable. Understaffing is controllable"}
{"tweet_id":1.39734e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?"}
{"tweet_id":1.39731e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?"}
{"tweet_id":1.3973e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun"}
{"tweet_id":1.39724e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I know.  After an hour I got a live person.  It messes up our arrival and car plans at two airports and is costing us more."}
{"tweet_id":1.39722e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I can't get ahold of aadvantage reservations.  I need to ticket a reservation that Cancelled Flights soon.  can you help?"}
{"tweet_id":1.39719e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i was also told by agents my issues \"\"aren't their prob\"\" K fine. I get it. But have some compassion 4 others dealing w/this!!!"}
{"tweet_id":1.39717e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful."}
{"tweet_id":1.39713e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had"}
{"tweet_id":1.39709e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!"}
{"tweet_id":1.39708e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin"}
{"tweet_id":1.39705e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again."}
{"tweet_id":1.39703e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome."}
{"tweet_id":1.39694e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else."}
{"tweet_id":1.39691e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything!"}
{"tweet_id":1.39685e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare"}
{"tweet_id":1.39682e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir But Eagle is always Late Flight"}
{"tweet_id":1.39679e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!"}
{"tweet_id":1.39679e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great"}
{"tweet_id":1.39677e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation"}
{"tweet_id":1.39675e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help."}
{"tweet_id":1.39671e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty.  #epicfail #poorplanning"}
{"tweet_id":1.39666e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr"}
{"tweet_id":1.39664e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary."}
{"tweet_id":1.39661e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102."}
{"tweet_id":1.3966e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir no hold times, just disconnections.   There is no excuse for that"}
{"tweet_id":1.39656e-270,"airline_sentiment":"negative","airline":"American","text":".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same."}
{"tweet_id":1.39654e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks."}
{"tweet_id":1.39654e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?"}
{"tweet_id":1.39644e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been trying for 4 hours to get hold of someone."}
{"tweet_id":1.39641e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there"}
{"tweet_id":1.39635e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?"}
{"tweet_id":1.39629e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26"}
{"tweet_id":1.39627e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir ahhhh your silence is golden now.  This tops it all.  Anyone get fired?"}
{"tweet_id":1.39622e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working"}
{"tweet_id":1.3962e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?"}
{"tweet_id":1.39612e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir we've been on hold for hours."}
{"tweet_id":1.39611e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?"}
{"tweet_id":1.39606e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir can you guys help me please?"}
{"tweet_id":1.39606e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth."}
{"tweet_id":1.39605e-270,"airline_sentiment":"neutral","airline":"American","text":"http://t.co/EIw2sYb8Fu roberts&s=1 @AmericanAir"}
{"tweet_id":1.39602e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines"}
{"tweet_id":1.396e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?"}
{"tweet_id":1.39598e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?"}
{"tweet_id":1.39597e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?"}
{"tweet_id":1.39594e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?"}
{"tweet_id":1.39593e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg."}
{"tweet_id":1.3959e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir i need someone to help me out"}
{"tweet_id":1.39588e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?"}
{"tweet_id":1.39587e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason"}
{"tweet_id":1.39579e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous"}
{"tweet_id":1.39578e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir guarantee no retribution? If so, I'd be glad to share."}
{"tweet_id":1.39578e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help"}
{"tweet_id":1.39577e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I used the \"\"call back\"\" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp"}
{"tweet_id":1.39574e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards"}
{"tweet_id":1.39574e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir  ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?"}
{"tweet_id":1.39571e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!"}
{"tweet_id":1.39569e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir DMing you now! Big thanks."}
{"tweet_id":1.39566e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?"}
{"tweet_id":1.39563e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable"}
{"tweet_id":1.39562e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I wait 2+ hrs for CS to call me back re why  flt is cxld/protection & they hang up the minute I answer on 1st ring?"}
{"tweet_id":1.39561e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?"}
{"tweet_id":1.39546e-270,"airline_sentiment":"negative","airline":"American","text":"I just need a place to sleep when I land without accommodations in PLS @AmericanAir!"}
{"tweet_id":1.39542e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever"}
{"tweet_id":1.39541e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer."}
{"tweet_id":1.39535e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI"}
{"tweet_id":1.39531e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!"}
{"tweet_id":1.39517e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC."}
{"tweet_id":1.39514e-270,"airline_sentiment":"positive","airline":"American","text":"Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”"}
{"tweet_id":1.39512e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?"}
{"tweet_id":1.3951e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir Thanks! He is."}
{"tweet_id":1.3951e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one."}
{"tweet_id":1.39496e-270,"airline_sentiment":"neutral","airline":"American","text":"“@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl”😂"}
{"tweet_id":1.39494e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday."}
{"tweet_id":1.39494e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir right on cue with the delays👌"}
{"tweet_id":1.39493e-270,"airline_sentiment":"positive","airline":"American","text":"@AmericanAir thank you we got on a different flight to Chicago."}
{"tweet_id":1.39487e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc"}
{"tweet_id":1.39484e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir Please bring American Airlines to #BlackBerry10"}
{"tweet_id":1.39483e-270,"airline_sentiment":"negative","airline":"American","text":"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??"}
{"tweet_id":1.39482e-270,"airline_sentiment":"neutral","airline":"American","text":"@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?"}